This Problem Across All Years
Hello, I dropped my car off at Audi and Dominion in San Antonio Texas on Thursday July 10th for a repair this was a recall for the fuel pump system in something in the mechatronic controls. They had my car until Saturday I was informed that the repairs were done under warranty. Then on Saturday July 19th as I began to drive the vehicle a alert for my transmission malfunction appeared on my dashboard and I Lost first gear. I had my car taken to Audi on Dominion where I was informed by several service staff that this is a common malfunction after the last software update that was done the week prior and that it could take up to 48 hours to do the repair and recall warranty work on my vehicle. Audi on Dominion has had my vehicle for 5 days and has not given me an answer as to know whether or not the repairs will be approved as this is covered under my extended warranty. My car was working perfectly fine until I was forced to take it in for this recall of which Audi has failed to provide a loaner vehicle or give accurate information as to whether or not the repairs will be covered. I have been informed that I will be responsible for the cost of the repairs. These repairs are only brought upon due to Audis forcing me to bring the car in for the recall repair as it would have voided out the rest of my vehicles warranty. As of today I am still without a vehicle and without an answer from Audi. I have tried reaching out to Audi of America without any response.
Hello, I dropped my car off at Audi and Dominion in San Antonio Texas on Thursday July 10th for a repair this was a recall for the fuel pump system in something in the mechatronic controls. They had my car until Saturday I was informed that the repairs were done under warranty. Then on Saturday July 19th as I began to drive the vehicle a alert for my transmission malfunction appeared on my dashboard and I Lost first gear. I had my car taken to Audi on Dominion where I was informed by several service staff that this is a common malfunction after the last software update that was done the week prior and that it could take up to 48 hours to do the repair and recall warranty work on my vehicle. Audi on Dominion has had my vehicle for 5 days and has not given me an answer as to know whether or not the repairs will be approved as this is covered under my extended warranty. My car was working perfectly fine until I was forced to take it in for this recall of which Audi has failed to provide a loaner vehicle or give accurate information as to whether or not the repairs will be covered. I have been informed that I will be responsible for the cost of the repairs. These repairs are only brought upon due to Audis forcing me to bring the car in for the recall repair as it would have voided out the rest of my vehicles warranty. As of today I am still without a vehicle and without an answer from Audi. I have tried reaching out to Audi of America without any response.
My 2018 Audi A3 began having fuel-related issues after receiving the recall service for campaign 20YF (Suction Jet Pump Seal) at an authorized Audi dealership. I first took the vehicle to an independent mechanic, because the check engine light came on, and there was a strong fuel smell. Most concerning, fuel leaked heavily from the front part of the engine, posing an extreme fire risk. who performed a diagnostic and found the following faults: Cold start fuel pressure performance fault Fuel rail/system pressure too low Fuel rail pump control valve stuck open Injector 4 leaking fuel The mechanic replaced injector 4 and installed new seals. However, the fuel leak continued, so I decided to take the car back to the Audi dealership, since they had previously performed recall work on the vehicle. I was concerned that the fuel leak might be related to the recall. The dealership told me the issue was not related to the recall and required a new in-depth diagnostic, which I would have to pay for. I accepted, and they charged me $876 for a deeper inspection. After their diagnosis, they said the only issue was that the previous mechanic had installed the seals incorrectly. They replaced the seals again and charged me for the repair. When I picked up the vehicle, the check engine light was still on. I immediately reported it to the dealership, and they asked me to return the car, saying the light should not be on. Once I brought it back, they told me it was now a new issue unrelated to their work, and that I would need to pay for another diagnostic. I believe this ongoing problem is directly related to the fuel system recall or to the dealership’s repair, and I feel that I am being charged repeatedly for an issue that was never fully resolved. Despite my efforts to follow Audi’s process, I am being held financially responsible for what I believe is a safety-related failure that began after the recall was performed.
My 2018 Audi A3 began having fuel-related issues after receiving the recall service for campaign 20YF (Suction Jet Pump Seal) at an authorized Audi dealership. I first took the vehicle to an independent mechanic, because the check engine light came on, and there was a strong fuel smell. Most concerning, fuel leaked heavily from the front part of the engine, posing an extreme fire risk. who performed a diagnostic and found the following faults: Cold start fuel pressure performance fault Fuel rail/system pressure too low Fuel rail pump control valve stuck open Injector 4 leaking fuel The mechanic replaced injector 4 and installed new seals. However, the fuel leak continued, so I decided to take the car back to the Audi dealership, since they had previously performed recall work on the vehicle. I was concerned that the fuel leak might be related to the recall. The dealership told me the issue was not related to the recall and required a new in-depth diagnostic, which I would have to pay for. I accepted, and they charged me $876 for a deeper inspection. After their diagnosis, they said the only issue was that the previous mechanic had installed the seals incorrectly. They replaced the seals again and charged me for the repair. When I picked up the vehicle, the check engine light was still on. I immediately reported it to the dealership, and they asked me to return the car, saying the light should not be on. Once I brought it back, they told me it was now a new issue unrelated to their work, and that I would need to pay for another diagnostic. I believe this ongoing problem is directly related to the fuel system recall or to the dealership’s repair, and I feel that I am being charged repeatedly for an issue that was never fully resolved. Despite my efforts to follow Audi’s process, I am being held financially responsible for what I believe is a safety-related failure that began after the recall was performed.
The low pressure fuel pump, located in the fuel tank, shorted out and melted surrounding plastic housing. The pump is available for for inspection and has been verified by an independent service center. The vehicle and failed component have not been inspected by the manufacturer, police or insurance reps. Audi of America was contacted, but declined to inspect or pass the issue to technical representatives. There were no warning lights or messages. Symptoms included hesitation at startup.
The low pressure fuel pump, located in the fuel tank, shorted out and melted surrounding plastic housing. The pump is available for for inspection and has been verified by an independent service center. The vehicle and failed component have not been inspected by the manufacturer, police or insurance reps. Audi of America was contacted, but declined to inspect or pass the issue to technical representatives. There were no warning lights or messages. Symptoms included hesitation at startup.
There are six recall warnings associated with this car and tons of information that I am not including as I am sure you have all of the documentation. I am adding my vin # above to the complaints. I would like to know what VW corp is doing about this. Thank you very much for keeping us safe on the road best, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
There are six recall warnings associated with this car and tons of information that I am not including as I am sure you have all of the documentation. I am adding my vin # above to the complaints. I would like to know what VW corp is doing about this. Thank you very much for keeping us safe on the road best, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
ON INITIAL START, OCCASIONALLY THE CAR WILL BECOME INACTIVE WHILE DRIVING (SOMETIMES STALLS/SPUTTERS & SOMETIMES JUST DOESN'T ADVANCE EVEN WHILE PRESSING ON THE GAS PEDAL). OFTEN THE CAR SPONTANEOUSLY RESPONDS WITHIN SECONDS IF IT HAS NOT STALLED, BUT RECENTLY NOW IT STALLS AND SPUTTERS, THEN NEEDS TO BE RESTARTED. I WAS PULLING OUT OF A PARKING LOT INTO TRAFFIC WITH SAFE DISTANCE, WHEN THE CAR BECAME "DORMANT" AND STALLED. LUCKILY, THERE WAS A CENTER LANE THAT I COULD COAST INTO TO AVOID CAUSING A SERIOUS ACCIDENT. UPON RESTARTING THE VEHICLE, THE SCREEN DISPLAYED "START/STOP SYSTEM: MALFUNCTION". I SHUT OFF THE SYSTEM AND DROVE HOME. THE NEXT MORNING, THE CAR DID THE SAME EXACT THING- HAD JUST STARTED UP THE CAR AND BEGAN DRIVING- AND IT LOST ALL POWER TO THE GAS PEDAL/WE ALMOST CAME TO A COMPLETE STOP- BUT THE CAR WAS STILL RUNNING, THEN IT QUICKLY RESET ITSELF. THIS TIME MY SERVICE ENGINE SOON LIGHT CAME ON. I CALLED THE DEALER AND TOOK IT IN FOR SERVICE. I WAS TOLD THAT IT WAS BAD GAS AND THAT I NEEDED TO TAKE IT TO CERTAIN GAS STATIONS -MARATHON OR SHELL ONLY AND ONLY PUT PREMIUM FUEL IN IT (ALTHOUGH THE MANUAL STATES THAT I CAN USE 87 OR 89). THE CAR IS UNSAFE AND IS DANGEROUS TO DRIVE. I AM PUTTING MYSELF AND MY OCCUPANTS IN DANGER AND ALSO THE LIVES OF OTHERS AROUND ME. I UNDERSTAND THAT THERE IS A CLASS ACTION LAW SUIT THAT WAS FILED IN 2020- THIS CANNOT WAIT- THERE MUST BE A RECALL- SOMEONE WILL GET SERIOUSLY HURT OR EVEN DIE BECAUSE OF THIS.
ON INITIAL START, OCCASIONALLY THE CAR WILL BECOME INACTIVE WHILE DRIVING (SOMETIMES STALLS/SPUTTERS & SOMETIMES JUST DOESN'T ADVANCE EVEN WHILE PRESSING ON THE GAS PEDAL). OFTEN THE CAR SPONTANEOUSLY RESPONDS WITHIN SECONDS IF IT HAS NOT STALLED, BUT RECENTLY NOW IT STALLS AND SPUTTERS, THEN NEEDS TO BE RESTARTED. I WAS PULLING OUT OF A PARKING LOT INTO TRAFFIC WITH SAFE DISTANCE, WHEN THE CAR BECAME "DORMANT" AND STALLED. LUCKILY, THERE WAS A CENTER LANE THAT I COULD COAST INTO TO AVOID CAUSING A SERIOUS ACCIDENT. UPON RESTARTING THE VEHICLE, THE SCREEN DISPLAYED "START/STOP SYSTEM: MALFUNCTION". I SHUT OFF THE SYSTEM AND DROVE HOME. THE NEXT MORNING, THE CAR DID THE SAME EXACT THING- HAD JUST STARTED UP THE CAR AND BEGAN DRIVING- AND IT LOST ALL POWER TO THE GAS PEDAL/WE ALMOST CAME TO A COMPLETE STOP- BUT THE CAR WAS STILL RUNNING, THEN IT QUICKLY RESET ITSELF. THIS TIME MY SERVICE ENGINE SOON LIGHT CAME ON. I CALLED THE DEALER AND TOOK IT IN FOR SERVICE. I WAS TOLD THAT IT WAS BAD GAS AND THAT I NEEDED TO TAKE IT TO CERTAIN GAS STATIONS -MARATHON OR SHELL ONLY AND ONLY PUT PREMIUM FUEL IN IT (ALTHOUGH THE MANUAL STATES THAT I CAN USE 87 OR 89). THE CAR IS UNSAFE AND IS DANGEROUS TO DRIVE. I AM PUTTING MYSELF AND MY OCCUPANTS IN DANGER AND ALSO THE LIVES OF OTHERS AROUND ME. I UNDERSTAND THAT THERE IS A CLASS ACTION LAW SUIT THAT WAS FILED IN 2020- THIS CANNOT WAIT- THERE MUST BE A RECALL- SOMEONE WILL GET SERIOUSLY HURT OR EVEN DIE BECAUSE OF THIS.