2020 AUDI A5 Problems & Recalls

Audi USA sent me a recall letter/service action for Infotainment System Software. The system reboots and shuts down unexpectedly while driving. Took the car to a local Audi dealership and they informed me that they cannot repair the recall because they now want to change my SOS module in order for b...

The Multi-Media Interface (MMI) randomly reboots and poses a safety hazard. Several times while reversing using my backup camera, the MMI has rebooted which causes the camera to go blank. This poses a risk to back up into an object or a person during this time. Also during this time, the Rear Cro...

The Multi-Media Interface (MMI) randomly reboots and poses a safety hazard. Several times while reversing using my backup camera, the MMI has rebooted which causes the camera to go blank. This poses a risk to back up into an object or a person during this time. Also during this time, the Rear Cro...

The Multi-Media Interface (MMI) randomly reboots and poses a safety hazard. Several times while reversing using my backup camera, the MMI has rebooted which causes the camera to go blank. This poses a risk to back up into an object or a person during this time. Also during this time, the Rear Cro...

The MMI which controls back up and 360 cameras, parking sensors, collision avoidance system, navigation, bluetooth, radio, etc reboots randomly without warning. There is no predictability and I have not been able to identify a trigger. There is no warning indicator on the dash or MMI before it happe...

Hello, I am writing today to inform you about the safety concerns I have over My Audis MMI issues. The MMI is the multi media infotainment which is operates my back up camera, proximity sensors and navigation. The MMI is stuck in a loop and reboots every 60 seconds. I was backing up and the MMI rebo...

Hello, I am writing today to inform you about the safety concerns I have over My Audis MMI issues. The MMI is the multi media infotainment which is operates my back up camera, proximity sensors and navigation. The MMI is stuck in a loop and reboots every 60 seconds. I was backing up and the MMI rebo...

The vehicle's Multi-Media Interface (MMI) system is reportedly shutting down randomly while the vehicle is in operation. This issue occurs without warning and is intermittent, making it unpredictable. Observed Symptoms/Events: Complete Loss of MMI Functionality: The screen goes black, and all associ...

Beginning in mid July 2025, the MMI system (screen in the center of the dashboard) reboots every 1-2 minutes. In addition to the large distraction this causes while driving, the constant rebooting disables the back-up camera, parking sensors, rear-cross traffic alerts, collision avoidance assist, na...

Beginning in mid July 2025, the MMI system (screen in the center of the dashboard) reboots every 1-2 minutes. In addition to the large distraction this causes while driving, the constant rebooting disables the back-up camera, parking sensors, rear-cross traffic alerts, collision avoidance assist, na...

Beginning in mid July 2025, the MMI system (screen in the center of the dashboard) reboots every 1-2 minutes. In addition to the large distraction this causes while driving, the constant rebooting disables the back-up camera, parking sensors, rear-cross traffic alerts, collision avoidance assist, na...

The MMI resets every 3-5 minutes. This problem started approximately 9 months ago and has continued to happen more frequently. Navigation, car play and the radio are affected. It is startling when the radio turns on when it was previously turned off. It is not possible to use the navigation syst...

2020 Audi A5 started randomly rebooting (MMI software) around mid April 2025, It happens I’d say every 5-20 minutes and it repeats all the time. The fact that Audi/VW won't cover the cost to update their buggy software is very frustrating. I have notified Audi USA about the issue and am awaiting...

The MMI constantly reboots itself. I have had the car to two dealers and despite software updates, the problem continues. As a result of this, while I have been in reverse the cameras will automatically turn off,

The MMI constantly reboots itself. I have had the car to two dealers and despite software updates, the problem continues. As a result of this, while I have been in reverse the cameras will automatically turn off,

The computer of the car (the MMI) is constantly rebooting. Once I turn on the vehicle it’ll start up normally and after about 1 minute or two it’ll go black and everything will restart.

MMI constantly shuts off, often in the process of moving into or out of a parking spot. This suddenly and unexpectedly disables the parking collision warning system, the rear cross traffic warning system, and frontal collision warnings. Very frustrating and unsafe. No solution currently exists. No s...

MMI constantly shuts off, often in the process of moving into or out of a parking spot. This suddenly and unexpectedly disables the parking collision warning system, the rear cross traffic warning system, and frontal collision warnings. Very frustrating and unsafe. No solution currently exists. No s...

MMI constantly shuts off, often in the process of moving into or out of a parking spot. This suddenly and unexpectedly disables the parking collision warning system, the rear cross traffic warning system, and frontal collision warnings. Very frustrating and unsafe. No solution currently exists. No s...

About 3 weeks ago, the MMI screen began restarting over and over again and at times would reset when backing up and using the rear view camera. I have attempted restarting the MMI multiple times to no fix. I have also reset the MMI to its original settings and still the system keeps restarting. Sadl...

My car’s Multi Media Interface (MMI) keeps restarting every 1 to 2 minutes everyday while driving the carThe MMI runs my navigation (not through my phone) and music by connecting to my phone with Bluetooth. It also shows me my backup camera and diagnostics with the car. Safety is affected by distr...

My car’s Multi Media Interface (MMI) keeps restarting every 1 to 2 minutes everyday while driving the carThe MMI runs my navigation (not through my phone) and music by connecting to my phone with Bluetooth. It also shows me my backup camera and diagnostics with the car. Safety is affected by distr...

Vehicle's MMI and screen shuts off and on randomly even if the car system is off. Cannot use backup camera, or steering wheel controls while driving due to the system shutting down. Yes. Audi of Springfield MO Yes. Audi of Springfield MO No. Happened after the dealership did an update on the v...

The MMI system in the car constantly reboots and does not work for more than 30 seconds

The MMI system in the car constantly reboots and does not work for more than 30 seconds

The MMI system keeps rebooting. Once when I was backing up, the screen started resetting compromising the backup camera display and any cross traffic warning that may of been there.

The MMI system keeps rebooting. Once when I was backing up, the screen started resetting compromising the backup camera display and any cross traffic warning that may of been there.

Infotainment system restarts every 2 minutes. The entire system is unusable. This affects my safety because the radio static would come on every time it reboots at a loud volume. It is very distracting as it happens at every reboot revery 2 minutes. The screen keeps turning on and off is also very...

MMI system frequently shuts down and reboots. This is a safety concern as the screen has shut down and gone dark in the middle of backing up, while using the backup camera and navigation is lost when driving on the highway causing a dangerous distraction. Within a minute of turning on car, the syste...

MMI system frequently shuts down and reboots. This is a safety concern as the screen has shut down and gone dark in the middle of backing up, while using the backup camera and navigation is lost when driving on the highway causing a dangerous distraction. Within a minute of turning on car, the syste...

The car has a very loud sequence of high pitched beeps accompanying a “SOS EMERGENCY CALL FUNCTION MALFUNCTION” warning light that comes on and stays on. It is a major driving distraction when the warning beeps suddenly come on (up to six sustained times in a row). The diagnosis of this was that...

MMI turns off about every 2-mins and restarts on its own. Everything(Radio+navigation+Airplay+Sound) restarts and its extremely distracting while driving(missing turns+Disconnect hans off calls etc).This has been going on for approximately 4 days.

Everytime I am driving around my MMI system keeps rebooting. It disconnects my navigation and back up camera and it takes 10-30 seconds to restart. It does this about once every 2 minutes.

My media display will randomly turn off while driving, idling and parking. It will happen with Apple CarPlay connection and without anything connected, ie just listening to radio. It requires the whole system to reboot an attempt to login, which also often fails. This is a safety concern for both...

My media display will randomly turn off while driving, idling and parking. It will happen with Apple CarPlay connection and without anything connected, ie just listening to radio. It requires the whole system to reboot an attempt to login, which also often fails. This is a safety concern for both...

The MMI reboots 3-4 times while driving, a big distraction. It starts by checking remote access rights, then has a few other messages. It takes nearly 2 minutes to reset and often this occurs several times. If you select certain options, the MMI starts to change seat and other settings while vehicle...

The MMI/ radio shuts off and reboots at least 4-5 times within a 30 minute drive. When it comes back up, I get the error “user hasn’t been detected for some time” or "A technical error has occurred. The user could not be loaded". I have had it go out while in reverse which is a safety concern....

Communication system: The telephone microphone works intermittently and fails while the seat belt is fastened. The car is equipped with telephone microphones in the driver's seatbelt and on the roof, under the rearview mirror. The microphone system works when the seatbelt is NOT fastened. If the bel...

Communication system: The telephone microphone works intermittently and fails while the seat belt is fastened. The car is equipped with telephone microphones in the driver's seatbelt and on the roof, under the rearview mirror. The microphone system works when the seatbelt is NOT fastened. If the bel...

Communication system: The telephone microphone works intermittently and fails while the seat belt is fastened. The car is equipped with telephone microphones in the driver's seatbelt and on the roof, under the rearview mirror. The microphone system works when the seatbelt is NOT fastened. If the bel...

The MMI/ radio shuts off and reboots at least every 5-6 minutes. When it comes back up, I get the error “user hasn’t been detected for some time”. Every time it shuts off it is 30 seconds to a minute where nothing in my MMI is accessible. This began around late June of 2025. No warning lights...

Starting early 2025 with no changes or modifications or warning - the MMI system in my 2020 Audi A5 began spontanously rebooting. It appears to be rebooting regardless use or radio, CarPlay, or nothing - even after the recent factory reset. Reboots appear to occur at random - sometimes once in 40 mi...

Starting early 2025 with no changes or modifications or warning - the MMI system in my 2020 Audi A5 began spontanously rebooting. It appears to be rebooting regardless use or radio, CarPlay, or nothing - even after the recent factory reset. Reboots appear to occur at random - sometimes once in 40 mi...

Starting early 2025 with no changes or modifications or warning - the MMI system in my 2020 Audi A5 began spontanously rebooting. It appears to be rebooting regardless use or radio, CarPlay, or nothing - even after the recent factory reset. Reboots appear to occur at random - sometimes once in 40 mi...

The MMI/ radio shuts off and reboots at least 4-5 times within a 30 minute drive. When it comes back up, I get the error “user hasn’t been detected for some time”. I have had it go out while in reverse which is a safety concern. Every time it shuts off it is 30 seconds to a minute where nothin...

The MMI/ radio shuts off and reboots at least 4-5 times within a 30 minute drive. When it comes back up, I get the error “user hasn’t been detected for some time”. I have had it go out while in reverse which is a safety concern. Every time it shuts off it is 30 seconds to a minute where nothin...

The MMI which is the visual interface for screen controls including GPS continually resets and when it does the car loses all connection to these functions. Resets and comes back and then sometimes within minutes does it again over and over. Have communicated with other Audi owners who are havin...

MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input...

MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input...

MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input...

MMI/radio shuts off while driving every day. Good morning. I’m hoping someone here can help me. I have a 2020 A5 and about 2 weeks my car started doing an annoying thing where while driving the radio/MMI randomly shuts off and reboots. I’ve tried everything I can think of to both replicate it an...

My MMI system is routinely shutting down. I cant use my garage opener, rear backup, warning collision effects and have to routinely reset while driving.

My MMI system is routinely shutting down. I cant use my garage opener, rear backup, warning collision effects and have to routinely reset while driving.

My MMI system is routinely shutting down. I cant use my garage opener, rear backup, warning collision effects and have to routinely reset while driving.

Multiple owners as well as mine MMI system just randomly rebooted multiple times when I was driving on the interstate. The speed goes up to 70MPH and I lost my maps and everything.

The MMI unit randomly reboots and disconnects anything connected for navigation. It does this very often, every single time I drive. In a 30 min drive, it could reboot at least 3 times and make you sign in as a user to access it.

The vehicles MMI multimedia infotainment system will randomly shut off, go blank and reboot. This happens at random intervals and there doesn’t seem to be a pattern to the cause. It also happens at times when trying to back in, this is dangerous as it cuts out the reverse camera and the parking se...

The vehicles MMI multimedia infotainment system will randomly shut off, go blank and reboot. This happens at random intervals and there doesn’t seem to be a pattern to the cause. It also happens at times when trying to back in, this is dangerous as it cuts out the reverse camera and the parking se...

The vehicles MMI multimedia infotainment system will randomly shut off, go blank and reboot. This happens at random intervals and there doesn’t seem to be a pattern to the cause. It also happens at times when trying to back in, this is dangerous as it cuts out the reverse camera and the parking se...

MMI randomly reboots involuntarily at any point during the drive. Reboots as often as once every few minutes and reboots about 5-8 times per drive. Cannot pin point the cause since it is not obvious. Also a safety concern because the MMI can reboot while backup camera is active or while car sensors ...

MMI randomly reboots involuntarily at any point during the drive. Reboots as often as once every few minutes and reboots about 5-8 times per drive. Cannot pin point the cause since it is not obvious. Also a safety concern because the MMI can reboot while backup camera is active or while car sensors ...

The entire infotainment screen spontaneously crashes leaving the screen completely black for 30 seconds to a minute while it resets. This happens randomly and quite frequently, on average every 5-10 minutes that the car is on. The whole infotainment system becomes unavailable including audio and, ...

The entire infotainment screen spontaneously crashes leaving the screen completely black for 30 seconds to a minute while it resets. This happens randomly and quite frequently, on average every 5-10 minutes that the car is on. The whole infotainment system becomes unavailable including audio and, ...

The entire infotainment screen spontaneously crashes leaving the screen completely black for 30 seconds to a minute while it resets. This happens randomly and quite frequently, on average every 5-10 minutes that the car is on. The whole infotainment system becomes unavailable including audio and, ...

The Audi MMI system which is there in car infotainment and system management main frame. Has developed a habit of totally going blank, causing loss of phone connectivity, navigation continuity, as well as use of all of the manufacturer supplied safety systems. The system reboots itself, the drive...

The Audi MMI (Multi Media Interface) system plays a crucial role in enhancing safety features by providing a user-friendly interface for managing various driver assistance systems and safety-related functions. These include features like emergency calls, roadside assistance, and the integration of d...

I would like to see if I have a case against Audi of America for installing faulty MMI Systems in cars (specifically 2020 models). I have had to bring my car to the Audi dealership service department now four times due to issues with my MMI system turning off and on by itself and getting stuck in...

The MMI (Multi Media Interface) System reboots, sometimes every 2 minutes while driving the vehicle. This incident has been widely reported across Audi customers driving 2020 vehicles. When the system temporarily shuts down and restarts, all systems go down. Meaning, all sensors, back-up cameras, na...

Audi MMI keeps restarting every 5-15 minutes. During the restart the screen goes blank and starts up again. This sometimes happens while parking or backing up and all safety features become disabled.

Audi MMI keeps restarting every 5-15 minutes. During the restart the screen goes blank and starts up again. This sometimes happens while parking or backing up and all safety features become disabled.

Audi MMI keeps restarting every 5-15 minutes. During the restart the screen goes blank and starts up again. This sometimes happens while parking or backing up and all safety features become disabled.

MMI (multi media interface) power cycles while driving. This can happen every 10-15 minutes. It just started happening in the last month.

The Multi media interface (MMI) is constantly rebooting. Dealership efforts to repair have been unsuccessful and replacements are back ordered indefinitely. The inability to utilize the MMI poses a safety risk, as a variety of safety features are either inaccessible or much more difficulty to mana...

The Multi media interface (MMI) is constantly rebooting. Dealership efforts to repair have been unsuccessful and replacements are back ordered indefinitely. The inability to utilize the MMI poses a safety risk, as a variety of safety features are either inaccessible or much more difficulty to mana...

The Multi media interface (MMI) is constantly rebooting. Dealership efforts to repair have been unsuccessful and replacements are back ordered indefinitely. The inability to utilize the MMI poses a safety risk, as a variety of safety features are either inaccessible or much more difficulty to mana...

The software that supports the radio and other functions keeps rebooting while driving. This I could happen three times in 15 minutes. I have been on highway and it shuts off which has made me swerve and almost get in an accidents. Dealer has charge me $350 and did not fix issue. They are talking ...

Complaint Summary Component: Electrical System / Infotainment (MMI) Vehicle: 2020 Audi A5 Make/Model/Year: Audi A5, 2020 Frequency of Issue: Ongoing, multiple times per week Safety Concern: Yes Description of the Problem: I am experiencing ongoing and repeated spontaneous reboots of the MMI (Multi ...

Complaint Summary Component: Electrical System / Infotainment (MMI) Vehicle: 2020 Audi A5 Make/Model/Year: Audi A5, 2020 Frequency of Issue: Ongoing, multiple times per week Safety Concern: Yes Description of the Problem: I am experiencing ongoing and repeated spontaneous reboots of the MMI (Multi ...

Complaint Summary Component: Electrical System / Infotainment (MMI) Vehicle: 2020 Audi A5 Make/Model/Year: Audi A5, 2020 Frequency of Issue: Ongoing, multiple times per week Safety Concern: Yes Description of the Problem: I am experiencing ongoing and repeated spontaneous reboots of the MMI (Multi ...

The MMI infotainment system randomly restarts approximately every 30 minutes. This causes Apple CarPlay to disconnect, interrupting navigation and music. It's especially unsafe to interrupt while driving on freeway because it leads to missed turns or distractions on the road.

The MMI infotainment system randomly restarts approximately every 30 minutes. This causes Apple CarPlay to disconnect, interrupting navigation and music. It's especially unsafe to interrupt while driving on freeway because it leads to missed turns or distractions on the road.

MMI (infotainment), and the dashboard screen will turn off randomly and reboot multiple times per day. This is incredibly dangerous as it turns all sound off, and driving visuals like back up camera and maps. Need to press multiple buttons upon reboot to get back to screen.

The MMI screen in my 2020 Audi A5 Sportback randomly reboots while driving, with no consistent pattern. These reboots occur regardless of whether a phone is connected—via USB-C, Bluetooth, or not connected at all. The issue is highly distracting and often occurs during critical moments, such as wh...

The MMI screen in my 2020 Audi A5 Sportback randomly reboots while driving, with no consistent pattern. These reboots occur regardless of whether a phone is connected—via USB-C, Bluetooth, or not connected at all. The issue is highly distracting and often occurs during critical moments, such as wh...

The MMI screen in my 2020 Audi A5 Sportback randomly reboots while driving, with no consistent pattern. These reboots occur regardless of whether a phone is connected—via USB-C, Bluetooth, or not connected at all. The issue is highly distracting and often occurs during critical moments, such as wh...

Audi MMI system randomly reboots during which time basic information is unavailable such as vehicle speed, fuel levels, etc. and requires user intervention to reactivate which distracts the driver from their primary functions. While this happens both screens available to the driver go blank.

Audi MMI system randomly reboots during which time basic information is unavailable such as vehicle speed, fuel levels, etc. and requires user intervention to reactivate which distracts the driver from their primary functions. While this happens both screens available to the driver go blank.

Audi MMI system randomly reboots during which time basic information is unavailable such as vehicle speed, fuel levels, etc. and requires user intervention to reactivate which distracts the driver from their primary functions. While this happens both screens available to the driver go blank.

Center display that shows backup camera continuously reboots (approximately every 5 minutes). The reboot is distracting to driver and when it occurs the backup camera and parking warning sensors are lost.

Center display that shows backup camera continuously reboots (approximately every 5 minutes). The reboot is distracting to driver and when it occurs the backup camera and parking warning sensors are lost.

Center display that shows backup camera continuously reboots (approximately every 5 minutes). The reboot is distracting to driver and when it occurs the backup camera and parking warning sensors are lost.

See attached document for complaint

The contact owns a 2020 Audi A5. The contact stated while the vehicle was parked, it was noticed that the driver's side window had failed to remain up as intended. The vehicle was taken to a local dealer where it was diagnosed with a defective window regulator. The vehicle remained at the dealer unr...

Mileage: 67,000

My brother lost control from the tires being worn unevenly wich caused him to lose traction. The airbags in the car on the passenger side where the steel pole made contact, failed to deploy. The seatbelt was defective because he was seatbelted and the belt broke.

My brother lost control from the tires being worn unevenly wich caused him to lose traction. The airbags in the car on the passenger side where the steel pole made contact, failed to deploy. The seatbelt was defective because he was seatbelted and the belt broke.

My brother lost control from the tires being worn unevenly wich caused him to lose traction. The airbags in the car on the passenger side where the steel pole made contact, failed to deploy. The seatbelt was defective because he was seatbelted and the belt broke.

Audi issued a service bulletin 90T2 in regards to the telematics control module failure. With this failure the Bluetooth feature in this car no longer works. Most if not all states have adopted laws in regards to hands free devices. This is a know issue with Audi and this has lapeciric year car howe...

The blue tooth , gos, CarPlay and emergency sos not working. I looked online and there was a recall, but Audi is no longer honoring the recall to fix this issue.

2020 Audi A5 sportback SOS module malfunctioned in May 2021 and was replaced. Recall for 90t2 SOS module initiated. In June 2022, the malfunctioned occurred again. There has since been no fixes or estimated time of delivery.

Our 2020 Audi A5 experienced a module failure affecting SOS (Loud) audible alarm that sounds every 2-4 minutes when driving and also affects bluetooth connection for hands free phone. Told by Audi dealership there was a recall, then removed for this due to lack of available parts from Audi. This ver...

Rear backup camera displays black screen when engaging into reverse gear. This happens 95% of the time. Begun Occurring after 10k dealer service. Probably related to recall on 2022 models with same infotainment system.

Where I am currently living, speed is measured on the roads in km/h. My vehicle allows the speedometer digital display screen (Audi virtual cockpit) to be switched to display MPH or km/h. When working correctly, the speedometer should display the speed with digits and an analog simulation. The displ...