This Problem Across All Years
I am submitting this complaint regarding Audi’s continued failure to complete an active safety recall repair on my vehicle despite extended possession of the car and multiple representations that required parts were available or imminent. My vehicle has been continuously out of service for over four months while awaiting completion of a battery recall repair. During this time, Audi and the authorized dealership have repeatedly provided estimated timelines for repair completion based on expected parts deliveries. These timelines have consistently been missed. Most recently, Audi corporate confirmed that all required parts were expected to arrive by 12/12/25. However, Audi Parts Distribution has delivered only partial components on multiple occasions. Specifically, mounting harnesses have been delivered twice, but the required coolant hoses necessary to complete the battery installation have not been included. As a result, the vehicle remains unrepaired and inoperable. At no point has Audi provided a clear explanation of the full scope of repairs being performed, a definitive list of required components, or a reliable completion timeline based on confirmed parts availability. Communication has consisted primarily of assurances regarding ETAs that have proven inaccurate. The vehicle has now been unavailable for more than one-third of the calendar year and more than 12 percent of the total time I have owned it. Audi has acknowledged the delays but has declined to provide further assistance or resolution beyond minimal compensation, despite the ongoing inability to complete the safety recall repair. I am concerned not only about the prolonged loss of use, but about Audi’s apparent inability to effectuate a timely and complete remedy for a known safety recall. I am requesting NHTSA review whether Audi’s recall remedy process is being properly executed and whether similarly situated vehicles are experiencing comparable delays.
I am submitting this complaint regarding Audi’s continued failure to complete an active safety recall repair on my vehicle despite extended possession of the car and multiple representations that required parts were available or imminent. My vehicle has been continuously out of service for over four months while awaiting completion of a battery recall repair. During this time, Audi and the authorized dealership have repeatedly provided estimated timelines for repair completion based on expected parts deliveries. These timelines have consistently been missed. Most recently, Audi corporate confirmed that all required parts were expected to arrive by 12/12/25. However, Audi Parts Distribution has delivered only partial components on multiple occasions. Specifically, mounting harnesses have been delivered twice, but the required coolant hoses necessary to complete the battery installation have not been included. As a result, the vehicle remains unrepaired and inoperable. At no point has Audi provided a clear explanation of the full scope of repairs being performed, a definitive list of required components, or a reliable completion timeline based on confirmed parts availability. Communication has consisted primarily of assurances regarding ETAs that have proven inaccurate. The vehicle has now been unavailable for more than one-third of the calendar year and more than 12 percent of the total time I have owned it. Audi has acknowledged the delays but has declined to provide further assistance or resolution beyond minimal compensation, despite the ongoing inability to complete the safety recall repair. I am concerned not only about the prolonged loss of use, but about Audi’s apparent inability to effectuate a timely and complete remedy for a known safety recall. I am requesting NHTSA review whether Audi’s recall remedy process is being properly executed and whether similarly situated vehicles are experiencing comparable delays.
The contact leased a 2023 Audi E-Tron GT. The contact stated that the message that the battery power was reduced to 70 percent was displayed. The contact stated that the battery failed to charge above 70 percent. The reduced performance warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V726000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 9,826. Parts distribution disconnect.
The contact leased a 2023 Audi E-Tron GT. The contact stated that the message that the battery power was reduced to 70 percent was displayed. The contact stated that the battery failed to charge above 70 percent. The reduced performance warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V726000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 9,826. Parts distribution disconnect.
There is an outstanding recall on my vehicle and Audi are not able to complete the recall for over 30 days. I am currently only able to charge the car to 70% for concern that the vehicle will catch fire. As a result the range of the vehicle has been reduced. I have contacted AudiUSA, who said it is not their issue but rather a problem with my dealer. My car's range has been reduced to 120 miles.
There is an outstanding recall on my vehicle and Audi are not able to complete the recall for over 30 days. I am currently only able to charge the car to 70% for concern that the vehicle will catch fire. As a result the range of the vehicle has been reduced. I have contacted AudiUSA, who said it is not their issue but rather a problem with my dealer. My car's range has been reduced to 120 miles.
The contact owns a 2023 Audi E-Tron GT. The contact received notification of NHTSA Campaign Number: 23V842000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2023 Audi E-Tron GT. The contact received notification of NHTSA Campaign Number: 23V842000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Multiple alerts reported by the car's system for electrical malfunction and steering wheel dysfunction. These alerts keep coming at least 3 times a week. Car has been to the dealership, Audi of Raleigh who has inspected the car 3 times and unable to find the problem. It would seem that the elctric malfunction and steering malfunction would be safety risks to keep driving the car
Multiple alerts reported by the car's system for electrical malfunction and steering wheel dysfunction. These alerts keep coming at least 3 times a week. Car has been to the dealership, Audi of Raleigh who has inspected the car 3 times and unable to find the problem. It would seem that the elctric malfunction and steering malfunction would be safety risks to keep driving the car
[XXX] Battery risk has not been repaired for any remediation since Dec 2023 failed remediation at this point. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
[XXX] Battery risk has not been repaired for any remediation since Dec 2023 failed remediation at this point. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)