This Problem Across All Years
10/21/25-electric drive:malfunction, cooling system Car abruptly inoperable(while on Highway)-@412pm on 10/21/25 Inspected-by Insurance in <24hours and took @2 weeks by dealer service , and in shop last 60 days as of today 12/25/25-no end in site ! There was warning-“YELLOW” light-10/21/25 @915am,so on contacting dealer same @920am, 10/21/25 , dealer gave a service appointment for Nov 28th, 2025, “inoperable”incident happened 10/21/25 evening
10/21/25-electric drive:malfunction, cooling system Car abruptly inoperable(while on Highway)-@412pm on 10/21/25 Inspected-by Insurance in <24hours and took @2 weeks by dealer service , and in shop last 60 days as of today 12/25/25-no end in site ! There was warning-“YELLOW” light-10/21/25 @915am,so on contacting dealer same @920am, 10/21/25 , dealer gave a service appointment for Nov 28th, 2025, “inoperable”incident happened 10/21/25 evening
•Numerous error codes appeared on the dashboard. •All lights shut off while driving, creating a dangerous situation. •The doors locked automatically when I parked and attempted to exit the vehicle. •The SOS system activated while driving, instructing me to stop the vehicle immediately. •The alarm system sounded unexpectedly when I left the car. •I received false notifications on my iPhone indicating that children were in the rear seats.
•Numerous error codes appeared on the dashboard. •All lights shut off while driving, creating a dangerous situation. •The doors locked automatically when I parked and attempted to exit the vehicle. •The SOS system activated while driving, instructing me to stop the vehicle immediately. •The alarm system sounded unexpectedly when I left the car. •I received false notifications on my iPhone indicating that children were in the rear seats.
Thank you for your response and for acknowledging the difficulties I have experienced with my Audi Q6 e-tron. I appreciate your willingness to escalate my concerns and ensure they are properly reviewed. I had originally sent this to you on 9/10/2025 for escalation. As requested, here is the information: •Vehicle VIN: [XXX] •Current Mileage: 1,204 •Date Vehicle Went in for Service (current visit): 9/10/2025 (3rd visit) •Consent to Share with Audi Dallas: Yes, you have my full consent to share this information with Audi Dallas for review and coordination. I want to emphasize that the vehicle has now been in the shop three times and is currently still there, meaning it has spent more time in Audi’s possession than in mine. Despite raising my concerns directly with the General Manager of Audi Dallas and the Service Department, there has been a lack of coordination and resolution, which has left me in the position of paying for a vehicle I cannot reliably drive. My expectation is to move beyond repeated repair attempts. I am respectfully requesting that Audi consider a goodwill lease exchange into a Q8 Sport or comparable gas-powered vehicle. While I understand the financing complexities of my original lease, and the Q8’s higher positioning within the lineup, I do not believe it is reasonable to expect me to continue paying for a defective vehicle. “In addition to the goodwill lease exchange I’m requesting, I would also like consideration for the payments I’ve already made on this lease, as well as the $700 I spent customizing the vehicle’s rims. Since the car has spent more time in Audi’s possession than mine, I believe it is fair to have those payments and costs credited toward the new lease.” Traffic light warning, lights I look forward to your confirmation of my case number, assignment of a case manager, and the next steps toward resolution. I am not willing to return to Audi until a new deal for another vehicle has been established. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5
Thank you for your response and for acknowledging the difficulties I have experienced with my Audi Q6 e-tron. I appreciate your willingness to escalate my concerns and ensure they are properly reviewed. I had originally sent this to you on 9/10/2025 for escalation. As requested, here is the information: •Vehicle VIN: [XXX] •Current Mileage: 1,204 •Date Vehicle Went in for Service (current visit): 9/10/2025 (3rd visit) •Consent to Share with Audi Dallas: Yes, you have my full consent to share this information with Audi Dallas for review and coordination. I want to emphasize that the vehicle has now been in the shop three times and is currently still there, meaning it has spent more time in Audi’s possession than in mine. Despite raising my concerns directly with the General Manager of Audi Dallas and the Service Department, there has been a lack of coordination and resolution, which has left me in the position of paying for a vehicle I cannot reliably drive. My expectation is to move beyond repeated repair attempts. I am respectfully requesting that Audi consider a goodwill lease exchange into a Q8 Sport or comparable gas-powered vehicle. While I understand the financing complexities of my original lease, and the Q8’s higher positioning within the lineup, I do not believe it is reasonable to expect me to continue paying for a defective vehicle. “In addition to the goodwill lease exchange I’m requesting, I would also like consideration for the payments I’ve already made on this lease, as well as the $700 I spent customizing the vehicle’s rims. Since the car has spent more time in Audi’s possession than mine, I believe it is fair to have those payments and costs credited toward the new lease.” Traffic light warning, lights I look forward to your confirmation of my case number, assignment of a case manager, and the next steps toward resolution. I am not willing to return to Audi until a new deal for another vehicle has been established. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5
The vehicle presented multiple malfunctions in the high-voltage electrical system, braking system, and charging system. Errors included: high voltage electrical system malfunction, failure to shift gears (stuck in Drive), inaccurate battery level reporting, brake system malfunction, and air conditioning failure. The vehicle lost braking capability and acceleration while in motion, representing an imminent danger that could have caused a serious accident or fatality. Additionally, the car previously failed to start and became stuck in gear, which could prevent the driver from moving the vehicle in a critical situation or emergency. Yes. The vehicle was accepted by Audi San Juan after it lost braking capability on July 19. The malfunctions were recorded on video and shared with Audi. The vehicle has been inspected by the manufacturer’s dealer (Audi San Juan). At this time, there has been no inspection by police or insurance representatives. Yes. On June 20, warning messages appeared regarding the charging system malfunction, high-voltage electrical system, and battery at 0 miles despite showing 30% charge. On July 19, additional warnings appeared regarding brake malfunction, a loose tire, and again the high-voltage system error. These were accompanied by failure of the air conditioning, loss of acceleration, and loss of braking power.
The vehicle presented multiple malfunctions in the high-voltage electrical system, braking system, and charging system. Errors included: high voltage electrical system malfunction, failure to shift gears (stuck in Drive), inaccurate battery level reporting, brake system malfunction, and air conditioning failure. The vehicle lost braking capability and acceleration while in motion, representing an imminent danger that could have caused a serious accident or fatality. Additionally, the car previously failed to start and became stuck in gear, which could prevent the driver from moving the vehicle in a critical situation or emergency. Yes. The vehicle was accepted by Audi San Juan after it lost braking capability on July 19. The malfunctions were recorded on video and shared with Audi. The vehicle has been inspected by the manufacturer’s dealer (Audi San Juan). At this time, there has been no inspection by police or insurance representatives. Yes. On June 20, warning messages appeared regarding the charging system malfunction, high-voltage electrical system, and battery at 0 miles despite showing 30% charge. On July 19, additional warnings appeared regarding brake malfunction, a loose tire, and again the high-voltage system error. These were accompanied by failure of the air conditioning, loss of acceleration, and loss of braking power.
Monday, July 21st, 2025. 4 pm …On the freeway, in the mountains, while I was driving at 75 mph, on the 2nd lane from the left on a 5 lane freeway, the car’s electrical system suddenly died, I lost all power, all acceleration, EVERYTHING shut down, and ELECTRICAL MALFUNCTION, LIMITED VEHICLE PERFORMANCE WARNING SIGN FLASHING and the steering wheel started shuddering and vibrating. I nearly had a catastrophic crash. Luckily, I managed to glide the car to the shoulder, dodging trucks and cars that were barreling down. I’m v lucky to be alive. 7 hours after this catastrophic event, the steering wheel was still vibrating! My life was definitely at risk, as well as others I could have crashed into. The car is 6 months old, with only 3500 miles on the odometer, and under warranty. The car was towed to the Audi dealer. On the 2nd day, Audi contacted me to let me know that they had contacted Audi of America’s technical assistance and engineering department, and they would be guiding the diagnostic and repair process. Today, on July 28, 2025, a week later Audi informed me that it was an issue with the “Gateway Control Module” which was being replaced. There were no warning messages or symptoms prior to this failure.
Monday, July 21st, 2025. 4 pm …On the freeway, in the mountains, while I was driving at 75 mph, on the 2nd lane from the left on a 5 lane freeway, the car’s electrical system suddenly died, I lost all power, all acceleration, EVERYTHING shut down, and ELECTRICAL MALFUNCTION, LIMITED VEHICLE PERFORMANCE WARNING SIGN FLASHING and the steering wheel started shuddering and vibrating. I nearly had a catastrophic crash. Luckily, I managed to glide the car to the shoulder, dodging trucks and cars that were barreling down. I’m v lucky to be alive. 7 hours after this catastrophic event, the steering wheel was still vibrating! My life was definitely at risk, as well as others I could have crashed into. The car is 6 months old, with only 3500 miles on the odometer, and under warranty. The car was towed to the Audi dealer. On the 2nd day, Audi contacted me to let me know that they had contacted Audi of America’s technical assistance and engineering department, and they would be guiding the diagnostic and repair process. Today, on July 28, 2025, a week later Audi informed me that it was an issue with the “Gateway Control Module” which was being replaced. There were no warning messages or symptoms prior to this failure.
What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle experienced an electrical malfunction that caused it to shut off or switch into an inoperable gear while in motion, without driver input. A “Central Locking: Malfunction” message appeared on the dashboard at the time of failure. Yes, the vehicle is currently with Audi North Atlanta and is available for inspection upon request. How was your safety or the safety of others put at risk? The vehicle lost power and became unresponsive while I was actively driving, putting me and others at risk of collision. In one instance, I was turning in an intersection on a busy road when the vehicle became undrivable. On another occasion, my child was in the back seat, and the car shut off despite both of us being fully restrained. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The service manager at Audi North Atlanta confirmed that he experienced the same issue when the vehicle switched into an inoperable state after he shifted his weight in the seat while driving through the parking lot. He has acknowledged this as a potential seat sensor or occupancy detection issue and is currently conducting further research. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes. The vehicle is currently under investigation by Audi North Atlanta, and Audi’s Technical Field Manager for the Atlanta region has been involved in the review process. No police or insurance representatives have inspected the vehicle at this time. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes. A “Central Locking: Malfunction” warning message appeared on the dashboard at the time of the incidents. There were no prior warnings before the vehicle lost power and became unresponsive. The issue has occurred multiple times since.
What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle experienced an electrical malfunction that caused it to shut off or switch into an inoperable gear while in motion, without driver input. A “Central Locking: Malfunction” message appeared on the dashboard at the time of failure. Yes, the vehicle is currently with Audi North Atlanta and is available for inspection upon request. How was your safety or the safety of others put at risk? The vehicle lost power and became unresponsive while I was actively driving, putting me and others at risk of collision. In one instance, I was turning in an intersection on a busy road when the vehicle became undrivable. On another occasion, my child was in the back seat, and the car shut off despite both of us being fully restrained. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The service manager at Audi North Atlanta confirmed that he experienced the same issue when the vehicle switched into an inoperable state after he shifted his weight in the seat while driving through the parking lot. He has acknowledged this as a potential seat sensor or occupancy detection issue and is currently conducting further research. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes. The vehicle is currently under investigation by Audi North Atlanta, and Audi’s Technical Field Manager for the Atlanta region has been involved in the review process. No police or insurance representatives have inspected the vehicle at this time. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes. A “Central Locking: Malfunction” warning message appeared on the dashboard at the time of the incidents. There were no prior warnings before the vehicle lost power and became unresponsive. The issue has occurred multiple times since.
High-voltage electrical system malfunction - within a week of purchase, car gave this warning, dealership said this is related to a software update, which is not going to be available until Q3 2025. Dealership said the "warning" is no longer being displayed and the car is drive-able, and if the issue persists, car should be turned off and turned back on in a few minutes.
High-voltage electrical system malfunction - within a week of purchase, car gave this warning, dealership said this is related to a software update, which is not going to be available until Q3 2025. Dealership said the "warning" is no longer being displayed and the car is drive-able, and if the issue persists, car should be turned off and turned back on in a few minutes.