2014 BMW 328D Fuel System, Diesel Problems

The contact owns a 2014 BMW 328D. The contact stated while driving 55 MPH, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to the contact’s parents’ residence. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The dealer also informed the contact that the VIN was not included in NHTSA Campaign Number: 21V586000 (Fuel System, Diesel); and referred the contact to the manufacturer for further assistance. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The approximate failure mileage was 91,000.

Mileage: 91,000

The contact owns a 2014 BMW 328D. The contact stated that while attempting to start the vehicle, the vehicle failed to start. No warning lights were illuminated. The vehicle was towed to the dealer, where it was diagnosed with a failed high-pressure fuel pump and assembly. The contact was informed that the high-pressure fuel pump and assembly needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 21V586000 (Fuel System, Diesel); however, the VIN was not included in the recall. The manufacturer was made aware of the failure, and a case was filed. The contact stated that the case was denied because of the age of the vehicle. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 177,010.

Mileage: 177,010

The contact owns a 2014 BMW 328D. The contact stated that the vehicle was taken to an unknown dealer, where the oil filter housing was replaced due to an oil leak. After the repair, the contact drove to the residence and the vehicle was not driven the following few days. The dealer called the contact to inquire updates on the vehicle after the service. The contact stated that the check engine warning light was illuminated. The vehicle was taken back to the dealer, where a diagnostic trouble code for the fuel rail sensor was retrieved. Upon inspection, the mechanic discovered metal inside the fuel system due to the high-pressure fuel pump failure. Upon investigation, the contact related the failure to NHTSA Campaign Number: 21V586000 (Fuel System, Diesel); however, the VIN was not included in the recall. The vehicle was not repaired and remained at the dealer. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 140,000.

Mileage: 140,000

The contact owns a 2014 BMW 328D. The contact stated that upon taking the vehicle to the dealer to be repaired under NHTSA Campaign Number: 21V907000 (Fuel System, Diesel). The contact stated that the dealer charged a fee for the replacement of the intake manifold. The contact declined to pay the fee and informed the dealer that the intake manifold needed to be replaced as necessary free of charge, per the recall instructions. The dealer declined to honor the recall and marked the recall as complete. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 180,000.

Mileage: 180,000

The contact owns a 2014 BMW 328D. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound, and an unknown warning light illuminated. The contact stated that the vehicle was able to be restarted but the contact had the vehicle towed to a dealer. The vehicle was towed to a dealer to be diagnosed. The contact was informed that there were metal shavings in the fuel pump. The contact was informed that the fuel pump needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 52,000.

Mileage: 52,000

The contact owns a 2014 BMW 328D. The contact stated that while driving approximately 70–75 MPH, the vehicle shuddered and then lost motive power. An unknown message was displayed. The contact pulled over to the shoulder, and the vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed that the high-pressure fuel pump needed to be replaced due to metal shavings in the fuel injectors. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V586000 (Fuel System, Diesel); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was 108,859.

Mileage: 108,859

The contact owns a 2014 BMW 328D. The contact stated while driving at an undisclosed speed, there was exhaust fumes inside the cabin of the vehicle. The vehicle was taken to the dealer, where the engine was flushed; however, the failure recurred. The contact related the failure to NHTSA Campaign Number: 21V907000 (Fuel System, Diesel). The manufacturer was not made aware of the failure. The failure mileage was approximately 121,000.

Mileage: 121,000

The contact owns a 2014 BMW 328D. The contact stated that on several occasions while driving at various speeds, the vehicle stalled and lost motive power. The vehicle failed to restart. The vehicle was towed to a local dealer, where it was diagnosed that the high-pressure fuel pump needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to a local dealer, where it was diagnosed that the high-pressure fuel pump needed to be replaced again. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer to be serviced under NHTSA Campaign Number: 21V907000 (Fuel System, Diesel). The vehicle was repaired; however, the contact stated that the failure reoccurred while driving at an undisclosed speed, and the check engine warning light was illuminated. The vehicle was taken back to the dealer, where it was diagnosed that further inspection of the high-pressure fuel pump was required. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 92,000.

Mileage: 92,000

The contact owns a 2014 BMW 328D. The contact stated that on several occasions while driving at various speeds, the vehicle stalled and lost motive power. The vehicle failed to restart. The vehicle was towed to a local dealer, where it was diagnosed that the high-pressure fuel pump needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to a local dealer, where it was diagnosed that the high-pressure fuel pump needed to be replaced again. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer to be serviced under NHTSA Campaign Number: 21V907000 (Fuel System, Diesel). The vehicle was repaired; however, the contact stated that the failure reoccurred while driving at an undisclosed speed, and the check engine warning light was illuminated. The vehicle was taken back to the dealer, where it was diagnosed that further inspection of the high-pressure fuel pump was required. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 92,000.

Mileage: 92,000

The contact owns a 2014 BMW 328D. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle failed to accelerate with the same horsepower as prior to receiving NHTSA Campaign Number: 18V755000 (Engine and Engine Cooling). The contact stated that the current recall was issued as a follow-up to previous recall. The approximate failure mileage was 74,000. VIN tool confirms parts not available.

Mileage: 74,000

The contact owns a 2014 BMW 328D. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed remedy was not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 BMW 328D. The contact stated while driving at an undisclosed speed, the coolant warning light illuminated. The contact refilled the coolant reservoir however, the failure persisted. The vehicle was taken to the dealer where the Exhaust Gas Recirculation (EGR) was replaced. Additionally, the contact stated that he could smell a strong diesel and coolant odor inside the cabin of the vehicle. The contact later received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that parts were not yet available. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

Mileage: 90,000

The contact owned a 2014 BMW 328D. The contact stated while stopped at a stoplight there was smoke and flames coming from the driver's side of the hood. The contact was able to exit the vehicle safely. The fire department came to extinguish the fire. The fire and police departments were present and filed reports. The fire department stated that the fire origin was from the Exhaust Gas Recirculation (EGR). There was no medical assistance needed or injuries sustained. The vehicle was towed to a collision center. The vehicle was deemed a total loss. The manufacturer was not notified of the failure. The failure was related to NHTSA Campaign Number 21V907000 ( Fuel System). The failure mileage was 152,000.

Mileage: 152,000

The contact owns a 2014 BMW 328D. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated while the vehicle was at a complete stop at the traffic light, she noticed smoke coming out from underneath the hood of the vehicle and she could smell a burning odor through the vents. There were no warning lights illuminated. The contact continued to drive the vehicle. The contact stated that the failure reoccurred while parking the vehicle in her garage. The vehicle was taken to the local dealer twice where it was diagnosed that it was a coolant failure associated with NHTSA Campaign Number: 21V907000 (Fuel System, Diesel). The dealer notated in the diagnostic report that the vehicle was drivable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 55,265. VIN tool confirms parts not available.

Mileage: 55,265

The contact owns a 2014 BMW 328D. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.

The contact owns a 2014 BMW 328D. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that an unknown sensor had malfunctioned. The vehicle was not repaired. The dealer was made aware of the issue but confirmed that parts were not yet available. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 75,000. VIN tool confirms parts not available.

Mileage: 75,000

The contact owns a 2014 BMW 328D. The contact stated while driving at 20 MPH, the vehicle started shuddering. The check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the Exhaust Gas Recirculation (EGR) valve needed to be replaced. The contact stated that the vehicle was repaired; however, the failure reoccurred 6 months later. The vehicle was taken back to the independent mechanic who repaired the Exhaust Gas Recirculation (EGR) valve for a second time; however, the failure persisted. The independent mechanic informed the contact that the failure was associated to an unknown Technical Service Bulletin. The vehicle was taken to the dealer who informed the contact that the parts for repair were not yet available. The contact later received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) that stated that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 97,396. VIN tool confirms parts not available.

Mileage: 97,396

The contact owns a 2014 BMW 328D. The contact stated while driving approximately 40 MPH, the drivetrain malfunction warning light illuminated and the vehicle lost motive power. The contact was able to pull over to the side of the road. The contact placed the vehicle into park(P) but could not restart the vehicle. The contact had the vehicle towed to his residence. Additionally, the contact stated that the vehicle could not be placed into neutral because the shift lever had seized in park(P). The contact researched and found NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) that was related to the failure The contact had not taken the vehicle to a local dealer and the vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 124,000. Consumer stated It was confirmed by a dealer vehicle had a high pressure fuel pump failure and was not eligible for the recall.

Mileage: 124,000

The contact owns a 2014 BMW 328D. The contact received a recall notification for NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

The contact owns a 2014 BMW 328D. The contact received a recall notification for NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the dealer informed the contact that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 BMW 328D. The contact stated that while his daughter was driving approximately 50-55 MPH, the vehicle inadvertently stalled in the middle of the highway. There were no warning lights illuminated. The contact's daughter was unable to veer to the side of the road due to oncoming traffic. The police arrived on the scene and stopped the traffic before assisting the contact's daughter in pushing the vehicle to the side of the roadway. The vehicle was then towed to the dealer who diagnosed that the fuel pump and the fuel pump control unit needed to be replaced. The dealer advised the contact that the vehicle would be repaired at his own expense since the VIN was not included in NHTSA Campaign Number: 21V586000 (Fuel System, Diesel). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 85,602.

Mileage: 85,602

The contact owns a 2014 BMW 328D. The contact stated that while his daughter was driving approximately 50-55 MPH, the vehicle inadvertently stalled in the middle of the highway. There were no warning lights illuminated. The contact's daughter was unable to veer to the side of the road due to oncoming traffic. The police arrived on the scene and stopped the traffic before assisting the contact's daughter in pushing the vehicle to the side of the roadway. The vehicle was then towed to the dealer who diagnosed that the fuel pump and the fuel pump control unit needed to be replaced. The dealer advised the contact that the vehicle would be repaired at his own expense since the VIN was not included in NHTSA Campaign Number: 21V586000 (Fuel System, Diesel). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 85,602.

Mileage: 85,602

The contact owns a 2014 BMW 328d. The contact stated while driving approximately 45 MPH, the vehicle inadvertently stalled. The contact stated that a drivetrain error message was displayed. The vehicle was towed to a local dealer where it was diagnosed with needing the fuel pump replaced however, the vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 154,000.

Mileage: 154,000

The contact owns a 2014 BMW 328D. The contact stated that while driving approximately 10 MPH and making a turn, the vehicle stalled without warning. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the high-pressure fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The contact stated the failure was related to NHTSA Campaign number 21V586000 (Fuel System, Diesel). The failure mileage was 133,139.

Mileage: 133,139