2010 BMW 328I Engine And Engine Cooling Problems

A few months ago, I tried to get the above-referenced recall item taken care of at BMW of West Houston (Texas). I was told by the dealership service advisor that it would take at least two days to get the work done. The recall notice, of course, says the work should take about four hours. I was also told that in many cases the valve cover gets bent when performing this work and the cost of the replacement valve cover would be my responsibility. I was very disappointed of course. I don't think that I should pay for anything related to getting a safety recall taken care of. Safety recalls are very serious and for that reason I have sent the enclosed letter to BMW of North America I have also sent a letter to BMW of West Houston, 20822 Katy Freeway, Katy, TX 77449 expressing my disappointment. I am hopeful that I can get this recall, and the several other recalls this particularly car is subject to, taken care· of soon and without much drama. I would appreciate any guidance you can provide.

The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2010 BMW 328I. The contact received notifications of NHTSA Campaign Numbers: 24V513000 (Air Bags) and 23V707000 (Engine and Engine Cooling); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle stalled and lost motive power. In addition, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was misdiagnosed. The contact stated that several parts were replaced, including a new radiator hose, a new water pump, and several unknown sensors. The failure reoccurred and became persistent. The contact stated that the vehicle had to be towed to the residence three times. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 107,500. VIN tool confirms parts not available.

Mileage: 107,500

The contact owns a 2010 BMW 328I. The contact stated while driving at various speeds, the vehicle lost motive power, stalled, and failed to restart. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 158,000. VIN tool confirms parts not available.

Mileage: 158,000

The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at an undisclosed speed, the vehicle went into "Safe Mode" and decelerated with the check engine warning light illuminated. The cause of the failure was not yet determined. The failure mileage was 105,000. VIN tool confirms parts not available.

Mileage: 105,000

The contact owns a 2010 BMW 328I. The contact stated that while driving at unknown speeds, the vehicle stalled. The contact stated that there was a rattling sound coming from the engine compartment. The vehicle was towed to an independent mechanic and was diagnosed with starter failure. The vehicle was repaired; however, the contact was informed that the rattling sound was related to an engine issue. The vehicle was not repaired. The contact received the notification of the NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 76,000. VIN tool confirms parts not available.

Mileage: 76,000

The contact owns a 2010 BWM 328I. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed failures with the camshaft position sensor and VANOS assembly bolts. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling). The VIN was included, but parts were not yet available. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 35 MPH, the vehicle was sputtering, jerking, shuddering, and stalled. The check engine warning light was illuminated. The contact was able to restart the vehicle and drove to her destination; however, the failure reoccurred. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while driving at undisclosed speeds, the check engine warning light illuminated, then the vehicle stalled and shuddered when the accelerator pedal was depressed. The failure recurred several times. The dealer was contacted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 200,000. VIN tool confirms parts not available.

Mileage: 200,000

The contact owns a 2010 BMW 328I. The contact stated while driving at an undisclosed speed, the vehicle briefly jerked and lost motive power. The contact was able to arrive to his destination, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling), and the VIN was included, but parts were not yet available. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 170,000.

Mileage: 170,000

The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, there was an abnormal grinding sound coming from the engine compartment. Additionally, the check engine warning light illuminated, and the engine seized. The vehicle was towed to the dealer where it was diagnosed with three detached VANOS bolts. The contact was informed that the VANOS bolts needed to be replaced. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 103,000. VIN tool confirms parts not available.

Mileage: 103,000

The contact owns a 2010 BMW 328I. The contact stated that while driving at various speeds, the vehicle jerked or hesitated upon the depression of the accelerator pedal with an unknown warning light illuminated. The contact then received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 156,000. VIN tool confirms parts not available.

Mileage: 156,000

The contact's girlfriend owns a 2010 BMW 328i. The contact's girlfriend received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated after parking the vehicle, the engine made an abnormal sound. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and the mechanic determined that the failure was related to the recall. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 155,000. VIN tool confirms parts not available.

Mileage: 155,000

The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 35 MPH, he heard an abnormal sound coming from underneath the vehicle. The contact stated that the check engine and check ignition warning lights were illuminated. The contact stated that the vehicle was losing motive power and was able to coast to the side of the road as the vehicle stalled. The contact attempted to restart the vehicle but after several failed attempts the vehicle failed to start. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The contact had not informed the manufacturer. The contact related the failure to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling). The failure mileage was approximately 120,000. VIN tool confirms parts not available.

Mileage: 120,000

The contact owns a 2010 BMW 328I. The contact stated while driving 40 MPH, the bolts sheared off and entered the engine, and the vehicle began to skip and shut off. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who referred the contact to the BMW dealer. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling). The failure mileage was approximately 160,000.

Mileage: 160,000

The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 70 MPH, the vehicle lost motive power. The contact stated that the check engine warning light was illuminated. The contact stated that the vehicle coasted to the side of the road. The contact was able to restart the vehicle; however, the vehicle failed to exceed 25 MPH. The vehicle was driven to the residence. The vehicle was not taken to an independent mechanic or dealer. The vehicle was not diagnosed nor repaired. The dealer was not made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 111,000. VIN tool confirms parts not available.

Mileage: 111,000

The contact owns a 2010 BMW 328I. The contact stated while driving at an undisclosed speed, the contact heard an abnormal rattling sound coming from the engine compartment. The contact pulled over to the shoulder of the roadway. The vehicle was towed to the dealer where it was diagnosed with a failed engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that because of the price that was quoted by the dealer for the repair, the vehicle was towed to an independent mechanic. The contact was informed that the vehicle VIN was included in NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 89,000.

Mileage: 89,000

The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Parts distribution disconnect.

The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted about the failure and informed him that they would call him once parts were available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2010 BMW 328i. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the repair was unavailable. The contact had experienced a failure and stated that when she had started the vehicle she smelled a burning odor and the vehicle stalled. The contact stated that the burning odor had become a reoccurring failure and she was afraid of a vehicle fire. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 70,000. Parts distribution disconnect.

Mileage: 70,000

The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while operating the vehicle, a burning odor was present as stated in the recall. The cause of the failure was not yet determined. The failure mileage was 100,000. VIN tool confirms parts not available.

Mileage: 100,000

The contact owns a 2010 BMW 328I. The contact stated that the check engine warning light was illuminated. The contact then received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The dealer was notified of the issue and scheduled an appointment for vehicle inspection. During the repair, the contact was informed that four bolts in the engine had fractured and that the part could not be repaired due to potential engine damage that could lead to an engine fire. The contact stated that upon return of the vehicle, an abnormally loud whistling sound was coming from the vehicle. The check engine warning light remained illuminated. The contact had the vehicle towed back to the dealer the next day where it remained in dealer possession. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 124,000. VIN tool confirms parts not available.

Mileage: 124,000

The contact owns a 2010 BMW 328I. The contact stated while driving approximately 40 MPH, there was a burning odor and smoke coming from underneath the hood. The contact pulled over safely and investigated the smoke, which evaporated quickly. The contact also stated that her husband checked under the hood and experienced the burning odor. There were no warning lights illuminated. The vehicle was not diagnosed; however, an independent mechanic informed the contact that there was a recall for the PCV. The manufacturer was not notified of the failure. The failure was related to NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling). The approximate failure mileage was 96,800.

Mileage: 96,800

The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated there was an abnormal burning odor coming from the engine. VIN tool confirms parts not available.

The contact owns a 2010 BMW 328i. The contact stated that upon starting the vehicle, a white color smoke would emit from the underneath the hood of the vehicle as a service warning light would appear on the instrument panel. The contact also stated that an abnormal burning plastic odor would emit from the engine compartment while driving at various speeds. The contact had taken the vehicle to several independent mechanics where several different repairs were performed to the engine; however, after each repair, the failure persisted. The contact then received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cleaning) and had taken the vehicle to the dealer to be serviced. The dealer then notified her that parts to repair the recall were not yet available. The manufacturer had yet to be notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2010 BMW 328i. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, a burning odor was detected and there was smoke coming from under the hood. The vehicle was taken to an independent mechanic and diagnosed with an unknown failure. The mechanic informed the contact that an unknown part needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available. (RECALL RELATED INCIDENT) TS

Mileage: 80,000

The contact owns a 2010 BMW 328i. The contact initially received a google alert on her smart phone for NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling). The dealer was then notified about the recall and informed her that parts for the recall were not yet available. The contact then received a recall notice in the mail that stated that parts for the recall were unavailable. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. The contact has stated that the vehicle was taken so that the parts could be replaced and then returned back to them.

The contact owns a 2010 BMW 328I. The contact received a notification through a rideshare app that the vehicle was included in NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The dealer was not made aware of the issue. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

TL* THE CONTACT OWNS A 2010 BMW 328I. THE CONTACT STATED THAT WHEN THE DEFROSTER, HEAT, OR AIR CONDITIONER WERE ACTIVATED, THEY FAILED TO OPERATE AND AN ABNORMAL NOISE WAS HEARD. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBERS: 17V683000 (ENGINE AND ENGINE COOLING) AND 17V676000 (ELECTRICAL SYSTEM). THE CONTACT RECEIVED NOTIFICATIONS FOR THE RECALLS. THE DEALER (BMW OF ROCHESTER, 4250 HENRIETTA RD, ROCHESTER, NY 14623) WAS CONTACTED AND STATED THAT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mileage: 130,000

TL* THE CONTACT OWNS A 2010 BMW 328I. WHILE DRIVING AT HIGH SPEEDS, THE VEHICLE EXPERIENCED HESITATION. THE CONTACT ALSO STATED THAT WHEN THE AIR CONDITIONER WAS ACTIVATED, THE VEHICLE EXPERIENCED LACK OF ACCELERATION AND VIOLENT VIBRATION. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND COULD NOT CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mileage: 95,000

I RECEIVED A RECALL NOTE CAMPAIGN NO. 14V-176 VANOS ASSEMBLY BOLTS ON MY 2010 BMW 328I IN JUNE. IT IS NOW THE END OF AUGUST AND I HAVE NOT HEARD ANYTHING ABOUT REPAIRS. THE NEAREST GARAGE HASN'T THE PARTS AND SAYS NOTHING OF THE SAFETY OF MY FAULTY VEHICLE OR WHEN PARTS MAY APPEAR. I DON'T KNOW IF I CAN SAFELY DRIVE THE CAR. I NEED TO USE IT, BUT THE LETTER SAYS IT CAN CAUSE A CRASH. HOW LONG WILL THIS CRAP GO ON? I TRIED TO CONTACT BMW CUSTOMER SERVICE OVER A WEEK AGO.....NO RESPONSE. I TRIED TO CALL THE VEHICLE SAFETY OFFICE AT FED GOV.....LONG WAIT ON THE PHONE.....I CAN'T GET ANY ANSWERS FROM ANYBODY. IT'S LIKE THE WHOLE COUNTRY HAS GONE ON VACATION. WHO'S IN CHARGE? WHEN WILL MY CAR BE FIXED? CAN I DRIVE THE CAR IN THE MEANWHILE WITHOUT RISKING MY LIFE? *TR

Mileage: 39,520