This Problem Across All Years
The engine coolant pump on my 2016 BMW 4 Series has an open recall (#24V-608), issued in August 2024. It’s been almost a year, and the remedy is still marked as "Not Available." Recently, my check engine light came on. I used my personal OBD-II scanner and retrieved fault code U019F, which indicates “Lost Communication with Engine Coolant Pump Control Module.” This is directly related to the recalled component. I contacted BMW of Bay Ridge in Brooklyn, NY, and they told me I need to pay $335 for a diagnostic, even though I already provided the fault code and it matches the recall issue. They said this is a “standard diagnostic fee,” and they do not offer reimbursement even if it turns out to be related to the recall. BMW North America customer support told me that if a dealership confirms the fault is recall-related, they may try to expedite the remedy. But to get that confirmation, I’m expected to pay out of pocket first — which I find unacceptable since the part is already under an open recall and has now failed. So far, no dealer or service center has inspected the vehicle officially because I don’t want to pay $335 to confirm something I already know. Yes, my safety is at risk — the engine cooling system is compromised, and I’m afraid to drive the car. I feel severely impacted and stuck in a situation where BMW won’t take responsibility unless I pay first. This is unreasonable. I believe BMW should cover diagnostics or offer another way to confirm the issue without forcing owners to pay out of pocket for their known safety defect. I’m requesting NHTSA’s help in resolving this issue.
The engine coolant pump on my 2016 BMW 4 Series has an open recall (#24V-608), issued in August 2024. It’s been almost a year, and the remedy is still marked as "Not Available." Recently, my check engine light came on. I used my personal OBD-II scanner and retrieved fault code U019F, which indicates “Lost Communication with Engine Coolant Pump Control Module.” This is directly related to the recalled component. I contacted BMW of Bay Ridge in Brooklyn, NY, and they told me I need to pay $335 for a diagnostic, even though I already provided the fault code and it matches the recall issue. They said this is a “standard diagnostic fee,” and they do not offer reimbursement even if it turns out to be related to the recall. BMW North America customer support told me that if a dealership confirms the fault is recall-related, they may try to expedite the remedy. But to get that confirmation, I’m expected to pay out of pocket first — which I find unacceptable since the part is already under an open recall and has now failed. So far, no dealer or service center has inspected the vehicle officially because I don’t want to pay $335 to confirm something I already know. Yes, my safety is at risk — the engine cooling system is compromised, and I’m afraid to drive the car. I feel severely impacted and stuck in a situation where BMW won’t take responsibility unless I pay first. This is unreasonable. I believe BMW should cover diagnostics or offer another way to confirm the issue without forcing owners to pay out of pocket for their known safety defect. I’m requesting NHTSA’s help in resolving this issue.
My 2016 BMW 428i is part of an active recall for a defective engine coolant pump. This defect caused damage to my coolant housing, water pump, thermostat, and engine, and BMW has stated there is no fix available. My vehicle is unsafe and undrivable, yet BMW has not provided any solutions. I am requesting that NHTSA investigate and require BMW to provide a resolution, such as repairs, compensation, or a buyback.
My 2016 BMW 428i is part of an active recall for a defective engine coolant pump. This defect caused damage to my coolant housing, water pump, thermostat, and engine, and BMW has stated there is no fix available. My vehicle is unsafe and undrivable, yet BMW has not provided any solutions. I am requesting that NHTSA investigate and require BMW to provide a resolution, such as repairs, compensation, or a buyback.
I hear weird sounds in the car and it smells like it's burning. The car stalls while driving and while in traffic.
I hear weird sounds in the car and it smells like it's burning. The car stalls while driving and while in traffic.
On our 2016 BMW 428i----RECALL 24V608--Engine Coolant Pump --no remedy as of yet (9.3.24). We have contacted BMW several times. We are worried for our safety because the drops of liquid could drip down onto the electrical connector of the pump. This could short circuit and might even cause a fire. Please HELP! Thank you for your attention to this time sensitive issue.
On our 2016 BMW 428i----RECALL 24V608--Engine Coolant Pump --no remedy as of yet (9.3.24). We have contacted BMW several times. We are worried for our safety because the drops of liquid could drip down onto the electrical connector of the pump. This could short circuit and might even cause a fire. Please HELP! Thank you for your attention to this time sensitive issue.
TL* THE CONTACT OWNED A 2016 BMW 428I. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE FAILED TO EXCEED 5 MPH. THE VEHICLE WAS TAKEN RALLYE BMW (1 BRUSH HOLLOW RD, WESTBURY, NY 11590, 516-393-0000) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED WITH AN ABNORMAL TICKING SOUND COMING FROM THE ENGINE. THE CONTACT STATED THAT THE ENGINE WAS REPLACED BY THE DEALER. THE FAILURE TO ACCELERATE RETURNED AND AN UNKNOWN SOFTWARE UPDATE WAS PERFORMED BY THE DEALER. THE DEALER STATED THAT THE VEHICLE WAS NOT ROADWORTHY. THE VEHICLE WAS TRADED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE VIA EMAIL. THE FAILURE MILEAGE WAS 23,640.
TL* THE CONTACT OWNED A 2016 BMW 428I. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE FAILED TO EXCEED 5 MPH. THE VEHICLE WAS TAKEN RALLYE BMW (1 BRUSH HOLLOW RD, WESTBURY, NY 11590, 516-393-0000) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED WITH AN ABNORMAL TICKING SOUND COMING FROM THE ENGINE. THE CONTACT STATED THAT THE ENGINE WAS REPLACED BY THE DEALER. THE FAILURE TO ACCELERATE RETURNED AND AN UNKNOWN SOFTWARE UPDATE WAS PERFORMED BY THE DEALER. THE DEALER STATED THAT THE VEHICLE WAS NOT ROADWORTHY. THE VEHICLE WAS TRADED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE VIA EMAIL. THE FAILURE MILEAGE WAS 23,640.
WHEN DIVING ON THE FREEWAY I HAD AN DRIVE TERRAIN MALFUNCTION ERROR IN MY BMW 4281. MY CAR STARED TO SLOW DOWN EXTREMELY FAST AND I COULD NOT ACCELERATE TO GET OVER TO THE FAR RIGHT LANE SAFELY. EVERYTHING SEEMED TO BE IN SOME LOCK MODE AND I WOULD PRESS THE GAS AND WOULD ONLY GO LESS THAN 20 MPH. ALMOST GOT REAR ENDED 3 TIMES AND SIDESWIPED BY A BIG RIG TRYING TO MAKE IT OVER INTO THE FAR RIGHT EMERGENCY LANE. MY WIFE AND I THOUGHT WE WERE GOING TO BE KILLED OR CAUSE A MAJOR ACCIDENT. COULD NOT EVEN GET IN NEUTRAL JUST TO COAST OVER. MADE IT OVER CALLED SOS ROAD SIDE ASSISTANTS. TOLD ME WITH THESE ISSUES JUST NEED TO TURN OFF THE ENGINE FOR 5 MINUTES AND IT SHOULD RE-SET. I DID THAT AND IT SEEMED TO FIX THE ISSUE TO LET ME MAKE IT HOME. TOOK SIDED STREETS THE WHOLE WAY AND TOOK IT INTO THE DEALERSHIP. THEY ARE TELLING ME THAT THIS FUNCTION IS TO PROTECT THE CAR. I TOLD THEM WHAT ABOUT PROTECTING DRIVERS, PASSENGERS AND OTHERS ON THE ROAD WAY. THIS IS NOT A SAFETY DEVICE BUT SOMETHING THAT CAN TRIGGER A MAJOR ACCIDENTS AND DEATHS. THE DEALERSHIPS STATED THIS IS IN ALL NEWER BMW MAKES AND MODELS AND CAN BE TRIGGERED BY MANY MORE MALFUNCTIONS. IT CANNOT BE TURNED OFF. WAY TOO DANGEROUS! I HAVE OWNED BMW'S FOR OVER 20 YEARS AND NOW I WOULD NEVER DRIVE OR HAVE MY GRAND KIDS IN ANY BMW THAT HAS THIS FUNCTION DEVICE OR SHOULD SAY "MALFUNCTION" DEVICE.
WHEN DIVING ON THE FREEWAY I HAD AN DRIVE TERRAIN MALFUNCTION ERROR IN MY BMW 4281. MY CAR STARED TO SLOW DOWN EXTREMELY FAST AND I COULD NOT ACCELERATE TO GET OVER TO THE FAR RIGHT LANE SAFELY. EVERYTHING SEEMED TO BE IN SOME LOCK MODE AND I WOULD PRESS THE GAS AND WOULD ONLY GO LESS THAN 20 MPH. ALMOST GOT REAR ENDED 3 TIMES AND SIDESWIPED BY A BIG RIG TRYING TO MAKE IT OVER INTO THE FAR RIGHT EMERGENCY LANE. MY WIFE AND I THOUGHT WE WERE GOING TO BE KILLED OR CAUSE A MAJOR ACCIDENT. COULD NOT EVEN GET IN NEUTRAL JUST TO COAST OVER. MADE IT OVER CALLED SOS ROAD SIDE ASSISTANTS. TOLD ME WITH THESE ISSUES JUST NEED TO TURN OFF THE ENGINE FOR 5 MINUTES AND IT SHOULD RE-SET. I DID THAT AND IT SEEMED TO FIX THE ISSUE TO LET ME MAKE IT HOME. TOOK SIDED STREETS THE WHOLE WAY AND TOOK IT INTO THE DEALERSHIP. THEY ARE TELLING ME THAT THIS FUNCTION IS TO PROTECT THE CAR. I TOLD THEM WHAT ABOUT PROTECTING DRIVERS, PASSENGERS AND OTHERS ON THE ROAD WAY. THIS IS NOT A SAFETY DEVICE BUT SOMETHING THAT CAN TRIGGER A MAJOR ACCIDENTS AND DEATHS. THE DEALERSHIPS STATED THIS IS IN ALL NEWER BMW MAKES AND MODELS AND CAN BE TRIGGERED BY MANY MORE MALFUNCTIONS. IT CANNOT BE TURNED OFF. WAY TOO DANGEROUS! I HAVE OWNED BMW'S FOR OVER 20 YEARS AND NOW I WOULD NEVER DRIVE OR HAVE MY GRAND KIDS IN ANY BMW THAT HAS THIS FUNCTION DEVICE OR SHOULD SAY "MALFUNCTION" DEVICE.