2014 BMW 528I Electrical System Problems

See attached document for complaint. Greetings: I am writing pursuant to recalls No. 24V‑608, both remedy unavailable and remedy available, ten months later. During the intervening ten months, I experienced hardship, expense and loss of use of my vehicle. The attached documents represent my correspondence to BMW Customer relations. The docs were submitted on September 22, 2025 and October 14, 2025, by email. I have received no response, to date; not even acknowledgement of receipt. I hereby submit my belief that BMW has some responsibility for failure to cure the smoke condition they knew about for ten months. Please note the BMW service inspection of August 14, 2025 in which it was stated that my warning lights passed the inspection. Meanwhile, the warning lights on my dashboard look like a “xmas tree”. I am being ghosted by BMW and I have no power, unless you say I do. Please help in any way which is fair. Thank You.

Incident Description: This complaint concerns both the lack of navigation system support and the unresolved recall status for my 2014 BMW 5 Series. 1.Navigation System: BMW no longer supports map or system updates for this vehicle, and no hardware or retrofit upgrade is available. The outdated GPS system results in inaccurate directions, missing roads, and potentially unsafe routes. BMW dealerships confirm there are no solutions, creating a long-term safety hazard for owners who rely on navigation systems. 2.Recall Incomplete: I have an open recall on this vehicle, but BMW dealerships have only responded with vague statements such as, “it should be coming soon.” There has been no formal notification, letter, or resolution from BMW. This lack of transparency and urgency in addressing safety recalls is unacceptable. 3.Unethical Service Tactics: BMW dealerships are often more focused on convincing customers to upgrade their vehicle than resolving legitimate service issues. Staff push expensive services and frame them as “complaints” on invoices—using high-pressure tactics to imply serious mechanical threats unless those services are purchased. This raises concerns about ethics and misrepresentation. This experience is based on NY but all BMW dealership operate same way overpricing and if you tell them a BMW dealership gives you less than what is on their quote, they want them to show it to you , reflecting their unethical manner to overprice everything when it comes to service or selling. Safety Concern: The combination of an unsupported navigation system and delayed recall resolution undermines vehicle safety and consumer trust. BMW's conduct demonstrates a disregard for long-term customer support and safety compliance. Resolution Requested: •Require BMW to provide retrofit or updated navigation options. •Enforce clear timelines and communication for resolving recalls. •Investigate dealership practices that prioritize upselling over safety and truthfulness.

Electrical water pump cause car to catch fire. Car was on fire.

The contact owned a 2014 BMW 528i. The contact stated while driving at an undisclosed speed, the electrical discharge warning light illuminated and the contact noticed fire coming from the rear end of the vehicle. The fire department arrived on the scene and extinguished the fire. The vehicle was towed to a local tow yard. The vehicle was condemned as a total loss. The manufacturer was scheduled to perform an inspection of the vehicle. The contact was taken to the local medical center in a family member's vehicle. The contact sustained second-degree burns to his right ankle. The manufacturer was made aware of the failure, and a case was filed. There was an open recall NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System), however the contact was unaware of the recall notification. The failure mileage was approximately 54,283.

Mileage: 54,283

The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but was unable to confirm when parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated. The contact stated that upon scanning the vehicle with a scanner, the contact retrieved DTC: P0597. The local dealer was contacted. The vehicle was diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000. VIN tool confirms parts not available.

Mileage: 106,000

The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, there was smoke coming from the engine. The check engine warning light was illuminated. The contact drove to the residence and turned off the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

Mileage: 80,000

The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owned a 2014 BMW 528i. The contact stated while the vehicle was parked, the contact stated that a neighbor knocked on the door and informed the contact that the vehicle was on fire. The fire department arrived on the scene and extinguished the fire. The vehicle was towed to a local tow yard. The vehicle was condemned to total loss. The fire caused damage to the asphalt where the vehicle was parked on the street. The contact stated that the HOA charged him an excessive fee for the damages. The contact later received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 150,000. VIN tool confirms parts not available.

Mileage: 150,000

The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine cooling, Electrical system); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms pars not available.

The contact owns a 2015 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 BMW 528I. The contact stated that while the vehicle was parked, the contact noticed smoke coming from the engine. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that the parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000. VIN tool confirms parts not available.

Mileage: 100,000

The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 BMW 528I. The contact stated that while driving 30-35 MPH, the inside of the cabin filled up with smoke and exhaust fumes. The check engine warning light was illuminated. The contact was able to pull over safely. The contact was able to continue driving to the residence and parked the vehicle. The vehicle was taken to an independent mechanic who determined that the failure was related to the engine and engine cooling and electrical system. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

Mileage: 90,000

The contact owns a 2014 BMW 528I. The contact stated that while her husband was driving 13 MPH, there was smoke coming through the vents from the AC unit being activated. The contact stated that there was an abnormal odor coming from through the vents causing nausea. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, however, was unable to confirm when the part would be available. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 BMW 528i. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 40 MPH she was hearing an abnormal buzzing sound coming from the dashboard vents. The contact stated that she was also observing white smoke emitted from under the hood. The contact stated that no warning lights were illuminated. The contact was able to drive the vehicle back to her residence and had left the vehicle parked. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The failure mileage was approximately 85,000. VIN tool confirms parts not available.

Mileage: 85,000

The contact owns a 2014 BMW 528I. The contact stated that while driving at an undisclosed speed, the contact noticed a burning odor coming through the vents into the interior of the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 55,000. VIN tool confirms parts not available.

Mileage: 55,000

The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2014 BMW 528I. The contact stated that the low coolant indicator, "Engine temperature high" and "Coolant running low" messages were displayed on the instrument panel. The contact stated that coolant fluid was leaking out of the engine after being added. The vehicle was taken to an independent mechanic where the auxiliary radiator, thermostat, auxiliary hose, and battery were all replaced. Despite the repair, the messages returned on the instrument panel. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 113,000. VIN tool confirms parts not available.

Mileage: 113,000

The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

I parked my car in the garage and 15 minutes later my garage is up in flames.The fire department did an investigation then came to the conclusion that the fire started from my cars front passenger side headlamp area. Doing a little research I find out that I’m not the only one that has had that same expierence.

while driving on highway at 65 mph the vehicle electrical system began to go haywire and the power steering and brakes both stopped functioning making it impossible to control vehicle. I was nearly struck by several vehicles because of the suddenness of the shutdown. I was able to subsequently stop vehicle in the left lane without incident. Vehicle towed to BMW of Turnersville where diagnosis was faulty fuel pump !! Cost of repair $2,000..

UNABLE TO EXIT VEHICLE ON DRIVER SIDE WHEN CAR IS STOPPED AND ENGINE IS OFF. ELECTRONIC DOOR LOCKS WON'T UNLOCK. HAD TO CLIMB OUT PASSENGER SIDE WHICH IS NOT EASY AT ALL. COULD BE A PROBLEM IF THERE WAS AN EMERGENCY AND ONE NEEDED TO EXIT THE VEHICLE QUICKLY. I COULD SEE SOMEONE BEING TRAPPED IF THEY COULD NOT PHYSICALLY GET OVER TO THE PASSENGER SIDE TO EXIT.

Mileage: 53,000