High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
I WAS NEVER NOTIFIED ABOUT AN IMPORTANT SAFETY RECALL. NO NOTIFICATION VIA MAIL, EMAIL, PHONE CALL, ETC. I WAS ONLY ALERTED TO THIS RECALL WHEN I BROUGHT MY BMW MOTORCYCLE BACK TO THE BMW DEALER FOR NON-RELATED WARRANTY WORK. THE DEALER WAS VERY SURPRISED I HAD NOT HAD THE FRONT FORK RECALL DONE, AND MY REPLY WAS THAT I WAS NEVER NOTIFIED. THIS IS SAFETY RECALL # 17V-438, FYI. THIS RECALL BEGAN IN AUGUST, 2017. NO NOTIFICATION IS VERY SURPRISING AND UPSETTING TO ME, AS I PURCHASED THIS BMW MOTORCYCLE BRAND NEW AT THIS DEALER, SO BMW CLEARLY HAS MY INFORMATION ON FILE. MY INFO HAS NOT CHANGED SINCE PURCHASE OF THIS MOTORCYCLE IN AUGUST OF 2016. IN MY OPINION, THIS IS A VERY IMPORTANT SAFETY RECALL DEALING WITH THE FRONT FORKS OF A MOTORCYCLE. WHAT WENT WRONG HERE WITH NO NOTIFICATION??? I HAVE RECEIVED WRITTEN NOTIFICATION OF RECALLS ON MANY OTHER VEHICLES OVER THE YEARS (SUCH AS TAKATA INFLATORS), BUT NOTHING FROM BMW ON THIS MOTORCYCLE, EXCEPT BEING SURPRISED BY THE DEALER OVER 5 MONTHS AFTER THE RECALL BEGAN.
I WAS NEVER NOTIFIED ABOUT AN IMPORTANT SAFETY RECALL. NO NOTIFICATION VIA MAIL, EMAIL, PHONE CALL, ETC. I WAS ONLY ALERTED TO THIS RECALL WHEN I BROUGHT MY BMW MOTORCYCLE BACK TO THE BMW DEALER FOR NON-RELATED WARRANTY WORK. THE DEALER WAS VERY SURPRISED I HAD NOT HAD THE FRONT FORK RECALL DONE, AND MY REPLY WAS THAT I WAS NEVER NOTIFIED. THIS IS SAFETY RECALL # 17V-438, FYI. THIS RECALL BEGAN IN AUGUST, 2017. NO NOTIFICATION IS VERY SURPRISING AND UPSETTING TO ME, AS I PURCHASED THIS BMW MOTORCYCLE BRAND NEW AT THIS DEALER, SO BMW CLEARLY HAS MY INFORMATION ON FILE. MY INFO HAS NOT CHANGED SINCE PURCHASE OF THIS MOTORCYCLE IN AUGUST OF 2016. IN MY OPINION, THIS IS A VERY IMPORTANT SAFETY RECALL DEALING WITH THE FRONT FORKS OF A MOTORCYCLE. WHAT WENT WRONG HERE WITH NO NOTIFICATION??? I HAVE RECEIVED WRITTEN NOTIFICATION OF RECALLS ON MANY OTHER VEHICLES OVER THE YEARS (SUCH AS TAKATA INFLATORS), BUT NOTHING FROM BMW ON THIS MOTORCYCLE, EXCEPT BEING SURPRISED BY THE DEALER OVER 5 MONTHS AFTER THE RECALL BEGAN.
ON MAY 13, 2017, WHILE RIDING MY 2016 BMW R1200GS WITH 11500 MILES, ONE OF MY RIDING PARTNERS NOTICED OIL LEAKING FROM THE SUSPENSION FORK TUBES. AFTER PEELING THE RUBBER BOOTS THAT COVER THE STANCHIONS, WE NOTICED THAT BOTH STANCHIONS ON THE BIKE HAD SEPARATED. I WOULDN'T HAVE KNOWN ABOUT IT, EXCEPT ONE OF THE PERSONS WITH WHOM I WAS RIDING, HAD THE SAME ISSUE HAPPEN WITH HIS 2013 BMW R1200GS. I STILL HAD TO RIDE 170 MILES HOME WITH 15 MILES OF IT ON DIRT. I RODE STRAIGHT TO THE DEALERSHIP AND THEY WOULDN'T LET ME TAKE THE BIKE BECAUSE THEY CONSIDER THIS A VERY DANGEROUS SITUATION. AND, DEALERSHIP KNEW OF THE ISSUE BECAUSE IT HAPPENED TO OTHER CUSTOMERS. THIS IS DEFECTIVE DESIGN. ONE PERSON BECOMING PERMANENTLY INJURED OR DYING IS ONE TOO MANY. BMW CANNOT PLEAD IGNORANCE. BMW REPLACED THE STANCHIONS ON UNDER WARRANTY AND I COLLECTED THE REPAIRED BIKE ON JUNE 6TH. THE FOLLOWING WEEKEND, JUNE ON 11, AFTER LESS THAN 300 MILES OF RIDING, BOTH STANCHIONS SEPARATED, AGAIN. BMW ROADSIDE SERVICE TOWED BIKE TO THE SHOP FOR REPAIR. THIS IS DANGEROUS SITUATION THAT REQUIRES A RECALL.
ON MAY 13, 2017, WHILE RIDING MY 2016 BMW R1200GS WITH 11500 MILES, ONE OF MY RIDING PARTNERS NOTICED OIL LEAKING FROM THE SUSPENSION FORK TUBES. AFTER PEELING THE RUBBER BOOTS THAT COVER THE STANCHIONS, WE NOTICED THAT BOTH STANCHIONS ON THE BIKE HAD SEPARATED. I WOULDN'T HAVE KNOWN ABOUT IT, EXCEPT ONE OF THE PERSONS WITH WHOM I WAS RIDING, HAD THE SAME ISSUE HAPPEN WITH HIS 2013 BMW R1200GS. I STILL HAD TO RIDE 170 MILES HOME WITH 15 MILES OF IT ON DIRT. I RODE STRAIGHT TO THE DEALERSHIP AND THEY WOULDN'T LET ME TAKE THE BIKE BECAUSE THEY CONSIDER THIS A VERY DANGEROUS SITUATION. AND, DEALERSHIP KNEW OF THE ISSUE BECAUSE IT HAPPENED TO OTHER CUSTOMERS. THIS IS DEFECTIVE DESIGN. ONE PERSON BECOMING PERMANENTLY INJURED OR DYING IS ONE TOO MANY. BMW CANNOT PLEAD IGNORANCE. BMW REPLACED THE STANCHIONS ON UNDER WARRANTY AND I COLLECTED THE REPAIRED BIKE ON JUNE 6TH. THE FOLLOWING WEEKEND, JUNE ON 11, AFTER LESS THAN 300 MILES OF RIDING, BOTH STANCHIONS SEPARATED, AGAIN. BMW ROADSIDE SERVICE TOWED BIKE TO THE SHOP FOR REPAIR. THIS IS DANGEROUS SITUATION THAT REQUIRES A RECALL.
I WAS TRAVELING IN ON A STRAIGHT PORTION OF PACIFIC COAST HIGHWAY IN HUNTINGTON BEACH. THERE WAS NO TRAFFIC AROUND AND NO DEBRIS IN THE ROAD. I WAS TRAVELING APPROXIMATELY 40 MPH WHEN THE HANDLEBAR ON MY MOTORCYCLE VIOLENTLY JERKED TO THE LEFT FOR A SPLIT SECOND AND CORRECTED ITSELF. THIS WAS NOT NORMAL AND VERY DANGEROUS. I LOOKED AT THE HANDLEBAR AND NOTICED THAT IT WASN'T STRAIGHT OR SQUARE TO THE DIRECTION I WAS TRAVELING. A SECOND AFTER SEEING THE HANDLE BAR THE BIKE JERKED TO THE LEFT AGAIN, THIS TIME CAUSING ME TO LOSE CONTROL AND CRASH. IT WAS OBVIOUS TO ME THAT SOMETHING VERY UNUSUAL HAPPENED. WHEN I LOOKED AT THE BIKE AFTER THE CRASH I SAW THE FORK WAS SEPARATED (SEE ATTACHED PICTURES). I BEGAN RESEARCHING ABOUT FORK SEPARATION AND BMW 1200 GS MOTORCYCLES AND FOUND THAT I AM NOT THE ONLY ONE THIS HAS HAPPENED TO.
I WAS TRAVELING IN ON A STRAIGHT PORTION OF PACIFIC COAST HIGHWAY IN HUNTINGTON BEACH. THERE WAS NO TRAFFIC AROUND AND NO DEBRIS IN THE ROAD. I WAS TRAVELING APPROXIMATELY 40 MPH WHEN THE HANDLEBAR ON MY MOTORCYCLE VIOLENTLY JERKED TO THE LEFT FOR A SPLIT SECOND AND CORRECTED ITSELF. THIS WAS NOT NORMAL AND VERY DANGEROUS. I LOOKED AT THE HANDLEBAR AND NOTICED THAT IT WASN'T STRAIGHT OR SQUARE TO THE DIRECTION I WAS TRAVELING. A SECOND AFTER SEEING THE HANDLE BAR THE BIKE JERKED TO THE LEFT AGAIN, THIS TIME CAUSING ME TO LOSE CONTROL AND CRASH. IT WAS OBVIOUS TO ME THAT SOMETHING VERY UNUSUAL HAPPENED. WHEN I LOOKED AT THE BIKE AFTER THE CRASH I SAW THE FORK WAS SEPARATED (SEE ATTACHED PICTURES). I BEGAN RESEARCHING ABOUT FORK SEPARATION AND BMW 1200 GS MOTORCYCLES AND FOUND THAT I AM NOT THE ONLY ONE THIS HAS HAPPENED TO.
POTENTIAL CRITICAL FAILURE IN UPPER FORK TUBE STANCHIONS.
POTENTIAL CRITICAL FAILURE IN UPPER FORK TUBE STANCHIONS.
THE LEFT STANCHION HAS COME LOOSE FROM THE CRIMPED CONNECTION AT THE TOP OF THE UPPER TUBE. I HAVE SEEN MANY OTHER PROBLEMS WITH THIS DESIGN ON OTHER BIKES ON THE SOCIAL MEDIA FORUM I TRACK. GS GIANTS ON FACEBOOK, AND ALSO ON ADVRIDER.COM. I TOOK IT TO THE BMW SHOP TODAY IN TULSA OK. I HAD TO SHOW THEM EXACTLY HOW IT WAS LOOSE. I HAVE NOT BEEN IN AN ACCIDENT WITH THIS BIKE. I DO RIDE IT ON ROUGH GRAVEL ROADS, BUT THE BIKE IS DESIGNED FOR THIS TYPE OF ENVIRONMENT.
THE LEFT STANCHION HAS COME LOOSE FROM THE CRIMPED CONNECTION AT THE TOP OF THE UPPER TUBE. I HAVE SEEN MANY OTHER PROBLEMS WITH THIS DESIGN ON OTHER BIKES ON THE SOCIAL MEDIA FORUM I TRACK. GS GIANTS ON FACEBOOK, AND ALSO ON ADVRIDER.COM. I TOOK IT TO THE BMW SHOP TODAY IN TULSA OK. I HAD TO SHOW THEM EXACTLY HOW IT WAS LOOSE. I HAVE NOT BEEN IN AN ACCIDENT WITH THIS BIKE. I DO RIDE IT ON ROUGH GRAVEL ROADS, BUT THE BIKE IS DESIGNED FOR THIS TYPE OF ENVIRONMENT.