High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
I am submitting a safety complaint regarding a recurring infotainment system failure involving the 2025/2026 BMW X3. While driving, the center display screen suddenly blacks out, which creates a serious safety hazard. This issue first occurred with my personal BMW X3. More concerning, the exact same failure occurred again while I was driving a BMW X3 loaner vehicle provided by the dealership. This indicates the problem is not isolated to a single vehicle but may be systemic. I was able to capture video evidence of the incident while driving, which clearly shows the screen going completely black: [XXX] When the screen blacks out, access to navigation, vehicle settings, driver assistance displays, and other critical information is lost while the vehicle is in motion. This creates a dangerous distraction and increases the risk of an accident. Despite previous service visits, the issue has not been resolved, and the occurrence in a second vehicle raises serious concerns about the reliability and safety of BMW’s infotainment system in the X3. And most importantly, this is the brand-new redesign BMW X3 2025 and 2026 model. Not any previous model, which raises more concerns. I believe this defect warrants investigation, as it directly impacts driver safety and may affect multiple vehicles. I am uncomfortable continuing to drive the vehicle under these conditions. Thank you for your attention to this matter. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I am submitting a safety complaint regarding a recurring infotainment system failure involving the 2025/2026 BMW X3. While driving, the center display screen suddenly blacks out, which creates a serious safety hazard. This issue first occurred with my personal BMW X3. More concerning, the exact same failure occurred again while I was driving a BMW X3 loaner vehicle provided by the dealership. This indicates the problem is not isolated to a single vehicle but may be systemic. I was able to capture video evidence of the incident while driving, which clearly shows the screen going completely black: [XXX] When the screen blacks out, access to navigation, vehicle settings, driver assistance displays, and other critical information is lost while the vehicle is in motion. This creates a dangerous distraction and increases the risk of an accident. Despite previous service visits, the issue has not been resolved, and the occurrence in a second vehicle raises serious concerns about the reliability and safety of BMW’s infotainment system in the X3. And most importantly, this is the brand-new redesign BMW X3 2025 and 2026 model. Not any previous model, which raises more concerns. I believe this defect warrants investigation, as it directly impacts driver safety and may affect multiple vehicles. I am uncomfortable continuing to drive the vehicle under these conditions. Thank you for your attention to this matter. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On 12/5/2025, while driving my 2025 BMW X3 at approximately 35 mph on Milwaukee Ave (IL Route 21) during rush-hour traffic, the vehicle displayed a “drivetrain malfunction” warning and immediately lost propulsion; the engine completely shut down. The vehicle could not be driven under its own power and remained stopped in traffic with a minor child passenger present, creating a traffic hazard and risk of being struck (including rear-ended). Ambient temperature was approximately 12°F and we were stranded for about 2 hours awaiting a tow. The vehicle was towed and is currently at Knauz BMW (Lake Bluff, IL) and is available for inspection. The specific failed component/system is UNKNOWN at this time This is a repeat event. Approximately three days after purchase in New Jersey (6/25/2025 purchase date, 6/28 was the incident date), the same vehicle experienced a similar sudden loss of propulsion/power/shutdown while driving in heavy traffic while driving at ~60mph, again with my minor child passenger present. This same error occurred twice before the vehicle was taken to Morristown BMW and kept approximately 10 days for diagnosis/repair. Per the dealer, BMW technical assistance was consulted during that repair. The problem has recurred despite the prior repair. I believe this presents a safety defect due to sudden loss of propulsion while driving. I drive along tollway routes weekly, with speeds of 65mph+.
On 12/5/2025, while driving my 2025 BMW X3 at approximately 35 mph on Milwaukee Ave (IL Route 21) during rush-hour traffic, the vehicle displayed a “drivetrain malfunction” warning and immediately lost propulsion; the engine completely shut down. The vehicle could not be driven under its own power and remained stopped in traffic with a minor child passenger present, creating a traffic hazard and risk of being struck (including rear-ended). Ambient temperature was approximately 12°F and we were stranded for about 2 hours awaiting a tow. The vehicle was towed and is currently at Knauz BMW (Lake Bluff, IL) and is available for inspection. The specific failed component/system is UNKNOWN at this time This is a repeat event. Approximately three days after purchase in New Jersey (6/25/2025 purchase date, 6/28 was the incident date), the same vehicle experienced a similar sudden loss of propulsion/power/shutdown while driving in heavy traffic while driving at ~60mph, again with my minor child passenger present. This same error occurred twice before the vehicle was taken to Morristown BMW and kept approximately 10 days for diagnosis/repair. Per the dealer, BMW technical assistance was consulted during that repair. The problem has recurred despite the prior repair. I believe this presents a safety defect due to sudden loss of propulsion while driving. I drive along tollway routes weekly, with speeds of 65mph+.
The digital display went blank and no controls on the display . This has happened multiple times. We have reported it to the dealership. However this is a significant problem to loose all digital displays while driving
The digital display went blank and no controls on the display . This has happened multiple times. We have reported it to the dealership. However this is a significant problem to loose all digital displays while driving
The contact owns a 2025 BMW X3. The contact received notification of NHTSA Campaign Number: 25V202000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2025 BMW X3. The contact received notification of NHTSA Campaign Number: 25V202000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
On May 26, 2025, after I arrived home and parked my 2025 BMW X3, the vehicle caught fire approximately 30 minutes later. The fire started due to a known recall issue (NHTSA Recall No. 25V202) related to the electrical/starter-generator connection, which can cause overheating and fire. I contacted BMW multiple times before the incident — on April 19, May 9, and May 25 — requesting help to fix the open recall, but they failed to take action. The fire was sudden and violent, putting my life and property at risk. Firefighters and police responded; case number: 25/200048976. I filed a claim with Progressive Insurance and have photos and documentation available.
On May 26, 2025, after I arrived home and parked my 2025 BMW X3, the vehicle caught fire approximately 30 minutes later. The fire started due to a known recall issue (NHTSA Recall No. 25V202) related to the electrical/starter-generator connection, which can cause overheating and fire. I contacted BMW multiple times before the incident — on April 19, May 9, and May 25 — requesting help to fix the open recall, but they failed to take action. The fire was sudden and violent, putting my life and property at risk. Firefighters and police responded; case number: 25/200048976. I filed a claim with Progressive Insurance and have photos and documentation available.
I am reporting an unresolved safety recall (NHTSA Recall Number: 25V202) on my 2025 BMW X3 (VIN: [XXX] ). The recall is related to a defect in the electrical connection between the starter-generator and the positive battery cable. This could lead to engine stalling while driving, or in extreme cases, a fire due to overheating and smoldering. The defect creates a serious safety risk to both driver and passengers. I purchased this vehicle under financing, and I am still making monthly payments while being unable to safely use it. There is currently no remedy available, and BMW has not provided a timeline or solution. I am afraid to drive this car due to the potential danger. I am requesting urgent action from NHTSA to escalate the resolution of this safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I am reporting an unresolved safety recall (NHTSA Recall Number: 25V202) on my 2025 BMW X3 (VIN: [XXX] ). The recall is related to a defect in the electrical connection between the starter-generator and the positive battery cable. This could lead to engine stalling while driving, or in extreme cases, a fire due to overheating and smoldering. The defect creates a serious safety risk to both driver and passengers. I purchased this vehicle under financing, and I am still making monthly payments while being unable to safely use it. There is currently no remedy available, and BMW has not provided a timeline or solution. I am afraid to drive this car due to the potential danger. I am requesting urgent action from NHTSA to escalate the resolution of this safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Car suddenly wouldnt start and gave drivetrain malfunction. Had to get towed to dealer. Car is a 2025 X3 that is less than a month old and 600 miles driven so practically brand new.
Car suddenly wouldnt start and gave drivetrain malfunction. Had to get towed to dealer. Car is a 2025 X3 that is less than a month old and 600 miles driven so practically brand new.
A CUSTOMER STATES CHECK ENGINE LIGHT ON CAUSE: WIRE REPAIR 0000556 Performing vehicle test (with vehicle diagnosis system) 5270WPB94 61-13-8-353-748 CABLE CONNECTOR: 619900 61-13-5-A4F-528 SHRINKING HOSE: 619900 12-63-5-A55-720 INTEGRATED POWER SUPPLY Charging battery (at support point in 1299000 W/T GIVEN TO REPAIR ENGINE WIRING HARNESS 1263586 Replacing power distribution module (after vehicle diagnosis) 5270WPB94 PART#: 61-13-8-353-748 COUNT: 1 CLAIM TYPE: AUTH CODE: ARTS duplicated complaint, checked fault memory TOTAL LINE A: and code cd8c23 lin bus code for coolant pump 5 stored, found engine harness rubbed on water pump pulley and shorted. performed wire harness repair and also found fuse 021 blown inside integrated voltage supply module, replaced integrated supply module, and correctly routed harness and cleared codes.
A CUSTOMER STATES CHECK ENGINE LIGHT ON CAUSE: WIRE REPAIR 0000556 Performing vehicle test (with vehicle diagnosis system) 5270WPB94 61-13-8-353-748 CABLE CONNECTOR: 619900 61-13-5-A4F-528 SHRINKING HOSE: 619900 12-63-5-A55-720 INTEGRATED POWER SUPPLY Charging battery (at support point in 1299000 W/T GIVEN TO REPAIR ENGINE WIRING HARNESS 1263586 Replacing power distribution module (after vehicle diagnosis) 5270WPB94 PART#: 61-13-8-353-748 COUNT: 1 CLAIM TYPE: AUTH CODE: ARTS duplicated complaint, checked fault memory TOTAL LINE A: and code cd8c23 lin bus code for coolant pump 5 stored, found engine harness rubbed on water pump pulley and shorted. performed wire harness repair and also found fuse 021 blown inside integrated voltage supply module, replaced integrated supply module, and correctly routed harness and cleared codes.