2021 BMW X5 Unknown Or Other Problems

I was driving 75mph on the highway and my sunroof exploded while driving. It sounded like a gunshot above my head and shattered while going 75mph. This vehicle and other bmws that share the same sunroof glass are not fit to drive on the road until investigated further. There has been recalls and lawsuits for this. This a supplier or install issue when the car was manufactured. It’s not safe while driving and the glass spontaneously combusts into a million pieces. I have contacted BMW NA and they stated there is nothing they can do about it. The service was paid for because I need a vehicle. I would like this investigated as a warranty claim so I can claim back the fees I have paid.

What component or system failed or malfunctioned, and is it available for inspection upon request? The engine/transmission mounts were diagnosed by Sterling BMW (Newport Beach, CA) as “sagging” and in need of replacement at only 38,437 miles. The components remain on the vehicle and are available for inspection. How was your safety or the safety of others put at risk? If engine mounts are in fact deteriorating prematurely, the drivetrain may shift during operation, affecting vehicle stability, steering alignment, and braking response. This could cause a sudden loss of control and create a hazard to occupants and other drivers. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Sterling BMW performed the inspection on October 2, 2025, and documented the issue in their inspection report, listing “motor mounts are sagging” under “Needs Immediate Attention,” with an estimated repair cost of $2,301.12. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? BMW of North America was contacted on October 15, 2025. They verbally denied warranty coverage, refused to provide a written response, and did not investigate further. The issue has not been independently inspected by police or insurance representatives. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No dashboard warning lights or messages appeared. The issue was only reported by the dealer during the October 2, 2025 service visit. I have not experienced noticeable vibration, noise, or performance changes that would typically indicate failed mounts. This raises concern that the diagnosis may either indicate a premature defect or an unnecessary upsell.

In the middle of a busy intersection, the car just completely shut down. The car only had ~35,000 miles on the odometer and has been serviced only by BMW. It turned out that the water pump broke, which led to downstream impact on additional surrounding systems. BMW X5’s up to model year 2019 had recalls due to faulty water pumps. From an independent search online, it appears there are many owners of 2021 BMWs who have experienced water pump failures like I did. This could have led to a major safety incident as my husband nearly avoided an accident. If this had occurred suddenly on a highway, for example, that could have resulted in a multi-car accident as the car very suddenly died and came to a stop.

Starter problem . When starting the start button , we have to do couple times .i saw recalls for starter problems on ur website and internet too

Water pump failure. There is no damage and coolant system prematurely failed. Car is 3 years old with about 65-70k miles:

Instrument panel went blank while driving on interstate. This happened 4 times. Had to reboot vehicle computer/idrive to restore instrument cluster. BMW reloaded software but still occurred 3 times after reload but problem is intermittent

Drivetrain - A drivetrain malfunction message came-up a few weeks back on the high-way indicating “It is safe to drive but with reduced power” and the vehicle suddenly slowed down on the highway with less power to drive putting us in unsafe condition. The vehicle has less than 25,000 miles. The incident was reported to a BMW dealer for reporting to BMW and with a request for investigation and fixing prior to warranty expiration. Unknown - After a long drive (some times after a short drive) when the vehicle (PHEV) is parked and plugged-in, a loud noise can be heard. The noise goes away once its unplugged and locked. The incident was reported to a BMW dealer for reporting to BMW and with a request for investigation and fixing prior to warranty expiration.

The software that controls the lock/unlock and side mirror deployment does not function correctly all the time. This is a serious issue when backing up and when changing lanes on the highway. This has occurred on numerous occasions and I have taken pictures where I had to pull over to record. If I exit the vehicle (after turning off the engine (automatically when no person is detected in the driver seat) and close the door, press the key FOB to lock the car and then unlock they deploy/ though sometimes only one will deploy and I need to lock/unlock the vehicle a second time. I have notified BMW of the issue but haven't recieved any feedback.

Good Morning, I was driving down the road at around 60 mph in my car. Abruptly my car had simultaneous warning lights about 12 of them. More importantly, I lost my power steering and brake by wire putting all of our lives at risk. The speedometer , air bags, restraint systems all failed and went out. The car wouldn't turn off on the side of the road and after about 5 minutes I was able to get it off and called BmW assist for a tow. Since it was night and raining I and waiting for a tow truck was dangerous I attempted to restart my car and get successfully got it to the nearest exit. All the warning lights were off. About 15 minutes later on the limp home the same thing happened with all the fault codes so my family decided to Uber home. I took the car to BMW Rockville and they did diagnostics and we're not able to replicate the problem. They returned my car back to me the same day with no repairs. I'm concerned. There was no indication or warning lights before the electrical failure. It was completely out of the blue.

Forward sensors did not activate braking system, vehicle subsequently jumped the curb and struck concrete piling, embedding it into the vehicle. The air bags did not deploy. I sent an email to the company and the incident was reported to the police. The vehicle was determined to be a total loss by New Jersey Manufacturers Insurance company after being inspected by the collision company. As my wife pulled into the parking space, there were no indications observed.

While driving on a highway (with the sunroof closed) I heard a very loud explosion type sound, which was followed by glass falling off my roof. I pulled off the highway as quickly as I could and was able to confirm that the sunroof had exploded (the sunshade was drawn so the glass did not fall on me). At the time of the explosion, there were no cars in front of me or next to me. I did not go under an overpass. The car was not hit by any object. The sunroof exploded spontaneously.

Car has an emergency call system in case of a crash. The dashboard shows a malfunction that flashes every few minutes. Call to dealer for a repair was not considered a safety hazard and was scheduled for the next month.

Drive train warning displayed then power loss and stalling occurred on highway

Previously reported that the BMW X5e, Plug in hybrid, shuts itself off once the driver's door is opened leaving anybody in the car at risk of serious health problems or even death! A menu selection option should disable this unsafe practice but it does not work. As if there is a software glitch. Other models, the X3e stays on when the driver's door is opened. I've previously reported this item but now my father has injured himself recently. After a medical appointment and retrieving his medications my father was in the car in unsafe and deadly heat and attempted to exit the vehicle due to the car shutting itself off and he fell and hurt himself. The manufacturer has been contacted several times and at times they say this should not be happening but the dealers are saying that is how the vehicle is designed. I also have videos of the other models not shutting off for review. PLEASE FIX THIS ITEM!

My BMX X5 45e SUV shuts itself off once the driver's door is opened turning off the car and all systems, including the Air Conditioning. There is an option in the menu to NOT allow the vehicle to shut off when the driver's door is opened. That has no affect on the operation at all. As if there is a software glitch ignoring this menu selection. I've contacted the BMW Genius line 2 times and they advised this should not be happening. The dealer advised, after inspection, this is how the car is designed. On several occasions I've had people in the car, to include my disabled parents and had to run errands... That leaves them in the vehicle without any air. There is a "pre condition" feature you can activate Only if there is battery power left on the vehicle. My disabled father was found trying to stand outside in 96 degree weather a couple weeks ago while I was attempting to get his prescriptions after a medical appointment. The system had shut itself off with him in the car and the inside of the vehicle was well over 115 degrees. The problem occurs all the time. I currently have a loaner X3e and that SUV DOES stay on when in sport mode (using combustion engine). I have 2 separate videos of the X3e where the vehicle does Not turn itself off after I open the drivers door and get out. I feel the design of my X5e is a huge safety issue putting people's lives at risk! I'd be happy to speak to someone about this issue if needed and am willing to have the vehicle inspected as well. There are no warning lights or indicators that go off and the vehicle has been inspected by the dealership twice since being purchased on 5/14/21, last inspection was yesterday 7/29/21. Again, I don't understand why BMW is giving different answers and why another vehicle does not have the same potential life safety issue.

DROVE AT THE SPEED OF 75 MPH IN THE HIGHWAY ALL IN A SUDDEN THE CAR LOST POWER UNTIL ITS SPEED DROPPED TO 62 MPH. IT IS A HYBRID. DASH BOARD SHOWED SOME RESERVED BATTERY POWER AND HALF TANK OF GASOLINE. IT IS A BIG SAFETY ISSUE. NEED TO FIND THE CAUSE OF IT.

Mileage: 7,500