2024 BMW X5 Electrical System Problems

Three weeks ago the instrument cluster indicated a failure of the front collision avoidance system and said to have the vehicle examined by the dealer. I dropped it off two weeks ago and have been informed that they're having trouble updating the instrument panel and other component software. Other times the instrument panel would go dark for several seconds while driving. There is an open recall on X5 models produced from 01/24. Mine is not included as it was produced 11/23. Recall is 24V-138

Since purchasing the car new, the check engine light has come on repeatedly (probably about ten times in 2+ years). I believe it’s related to the electric charging components. This seems to be a known and unresolved problem with this model. BMW has refused to replace the vehicle or even acknowledge that this is a known problem, even though I paid almost 90K for the car. They just expect me to take it to the dealership every couple of month. I told them I want to trade in the car and asked how they intend to stand behind their defective product, and I have heard nothing in return. The check engine light is currently on since the most recent software update.

The drive train failed on the car and left the car without power as the transmission disengaged and was revving in drive mode. This happened when I was making a right turn. Oncoming traffic had to dodge us making it a very dangerous situation. The shoulder was narrow so half of the car in the number one lane. The car had been back into the dealership many time for similar issue but this time the car actual hard warning signs flash on the screen and loss complete power and maneuverability. A few different lights came on the dash. Prior to the car completely shutting down, the car would down shift really hard and the computer says the car was trying to go in reverse. I’ve loss all confidence in this car and feel unsafe getting back into it.

I purchased this vehicle under my company to rent and make some extra income for my family. We also had a baby in August of 2024 so wanted a larger vehicle for the family. We purchased the vehicle on Feb 20,2024 and the recall was issued on Feb 14,2024. We were sold a lemon. I went to the dealership and told them they said they will have a solution in a year. Still no solution and I still cannot rent my vehicle because it has an open recall. Me and my family do not feel safe in this vehicle. Please can someone help. I am willing to return the car or even exchange for a vehicle that doesn’t have a recall as soon as I drive off the lot. Thank you.

As I was turning into a disabled parking space the vehicle speed suddenly increased speed by itself and hitting the brakes had no effect on the speed. This caused the vehicle to hit a concrete pillar that held the handicap parking sign

The rear cross traffic sensor does not warn when there is oncoming traffic. It puts me, my passengers and other cars at a safety risk. BMW Palm Springs investigated and tested and states that the system is not providing any error messages. But in physical testing the system does not work as described in the BMW marketing video [XXX] . I have owned this car for six months and the rear cross traffic sensor has never worked. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2024 July summer time, the compressor started same issue as the temperature increased. All of a sudden, the car was started showing major “drivetrain error” and “high voltage battery error”. I have taken the car again back to the same dealership and this time the car was starting to show major system failures. I have kept BMW in the email loop and at the first instance itself I have called out that cooling issues can cause battery issues, and it happened exactly like that after 7 months. Car was with the dealership from 07/22/2024 mileage: 7896 to 07/24/2024. Dealership said this was just a software issue even though there were errors related to high voltage, after 3 days, dealership simply updated the software and cleared all the issue and related the car stating that everything fixed. I have attached the service appointment letter for this issue. It looks like they wanted me to cover the 12 months after delivery so that they can be safe with lemon law, and it proved true with next incident. After the 3 months, a terrific incident happened on [XXX] Mileage:10,561. I was taking my [XXX] daughter for a doctor’s appointment along with my [XXX} daughter and my wife. It was a short trip less than 5 miles from my home. While in the state highway, while driving ,all of a sudden the car lost all of its power car had 12 miles of electric range and 227 miles of gas range, I have photo proof from this time either from electric motor and from the gasoline engine and stalled and stopped in the middle of the road with the EXACT SAME problem on “drive train error” mentioned above serviced on 07/22/2024. There was a truck behind us and the driver had to sudden break not to rear end us. The situation was terrific, and I cannot explain it through letters here. My wife and my [XXX] panicked, and they had to went through the trauma. I was thrown into a situation by BMW and the since I purchased a costly brand-new car for my family and trusting BMW,still in dealer INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION AC

The recall was issued in Feb 2024 and the BMW still has not remedy for the problem. This is a serious recall and poses a serious safety risk to my health and life. Per BMW: "In Some Cases, There Will Be A Reduction In Power Assist Braking, Which Could Lead To An Extended Stopping Distance And Increase The Risk Of A Crash. The Antilock Brake System (ABS) And Dynamic Stability Control (DSC) System May Not Function, Which Could Also Affect Braking Performance As Well As Vehicle Handling And Control. However, Fully Mechanical Braking Is Not Affected And, If The IB System Is Not Functioning Properly, The Parking (Emergency) Brake Will Be Automatically Activated To Aid In Braking Performance And Help Maintain Vehicle Stability And Control"

I am filing this complaint regarding serious safety issues with my 2024 BMW X5 xDrive50e, which currently has approximately 12,000 miles. 1. Drivetrain Malfunctions and Assembly Error: The vehicle experienced three instances of drivetrain malfunctions within an eight-day period, causing it to go into limp mode unexpectedly while driving. The issue was identified as a misrouted wiring harness, which has since been repaired. I was informed by the BMW technician that a service bulletin addressing this issue was released 6 months prior to the production of my vehicle. Despite BMW’s knowledge of this recurring problem, the vehicle was assembled incorrectly, creating a significant safety hazard. This failure to address known issues during production resulted in potential disaster, compromising my safety and that of others on the road. 2. Unresolved Safety Recall – Regenerative ABS Braking System: The vehicle is subject to an ongoing recall for the regenerative ABS braking system, with no available remedy at this time. The lack of resolution for this critical safety component raises further safety concerns. 3. Connectivity Issues: The eSIM car connect hotspot has been inoperable, and BMW has acknowledged the problem, suggesting that I wait for potential updates. This impacts navigation and other safety-related features. Safety Concerns: These combined issues indicate that I was sold a vehicle with known safety defects that were not properly addressed at the manufacturing stage. As a consumer, I require a reliable and safe vehicle, which the 2024 BMW X5 xDrive50e has failed to provide. The fact that BMW was aware of this recurring issue through a bulletin prior to my vehicle’s production adds to the urgency of resolving these problems. Resolution Attempts: I have worked with the local BMW dealership to repair the wiring harness, but the unresolved ABS recall and connectivity issues persist. BMW has not provided a clear timeline for resolving the safety recall.

DSC unit continually draining battery. Had to take it to get serviced 3x within 6 months of purchase as new. Had to replace battery and DSC unit multiple times

Four Check Engine lights and a Drivetrain Malfunction related to the high voltage hybrid system including problems with the battery cooling, continuing to charge instead of stopping at 100%, and high voltage faults. Coolant smell in the ventilation system in the cabin as well as hot electrical smell after charging and from the regenerative system on a long descent in the mountains. Has been happening multiple times and taken to the dealer multiple times over the past 10 months. The dealer has only replaced a part one time (the evaporative container), but typically just resets the system and sends it home. I have reported this to BMW NA and asked for a buyback, but so far it has been denied.

I am started to lease this car in August 2024. After 2 weeks, the car just halted, unable to move. Luckily this happened in my driveway. It took BMW more than 1 month to repair this. They had to change the combined charging unit with a different part number (upgraded part). At that time the car had roughly 200 miles on the odometer. In February of this year (2024), the car had a drivetrain fault, related to high voltage batteries. That time, it was still drivable but it did spend 2 more weeks at the dealership. Three weeks ago, I had another catastrophic failure with the car halting suddenly. This time, I was not as luck as the first time. It happened away from home. With no power at all, I was able to somehow park the vehicle. It got towed to the dealership again. I don’t have a diagnosis for this case. What they told me is that they thought that this problem with my electric engine was fixed. Last week, after BMW North America instructing the dealership on how to presumably fix the car, the dealership told me that they were told to halt any repairs until further notice. I am left waiting. Even if they think that they may have fix the problem, it seems that bmw does not really know how to address it. There are many such complaints about this specific model on various boards, complaints about high voltage problems, complaints about combined charging units that are defective, complaints about these drivetrain faults and malfunctions. Yet, there are no recalls. I am trying to get this car replaced but I am afraid that it will require a lengthy and expensive legal battle. Please consider looking into it. You will find many customers like me with this model. Having a car halting like this for no apparent reason, without any warning is pretty dangerous. Many thanks.

6 weeks after purchasing the car, the 'check engine' light came on. The dealer evaluated the car (although it took nearly 2 weeks to simply diagnose the issue) and found that the 'high voltage battery control module' was bad and needed replacement. Then, I waited 2 more weeks for the part to be shipped from Germany. Then, another 2 weeks waiting for installation. So - the car was in the service department for 6 weeks. Now, an alert has appeared on the dashboard - "Engine oil service required". The car only has 3920 miles on it. BMWs maintenance schedule requires the oil service to occur between 7 and 9K miles. This car has been a real disappointment.

I purchased a new BMW x5 50e in September 2023. It currently has 1601 miles. As I was getting onto the freeway onramp on 3/7/24, I felt the SUV losing power and got an error message (actually 2). The first message indicated the "High-voltage system," telling me I could continue driving but should have the system checked. The second message stated a "Drive train malfunction" and indicated roadside assistance was not needed. The error messages provided incorrect guidance as I lost all power to drive the SUV. I could drift the SUV over to the shoulder of the onramp. Fortunately, I had not fully gotten onto the freeway, or I could have been hit when the SUV lost power. The car had no power and would not drive. There was no warning of malfunction prior to the sudden loss of power and the simultaneous appearance of the warning message - one followed by another. I tried restarting the SUV, but it would immediately shift back to Park. It was not drivable, and I had to have it towed by AAA to the dealership. The malfunction has the potential to result in a catastrophic outcome. Upon researching the issue online, I found there are several other BMW owners with the same issue; some have been unable to have the problem fixed. The BMW dealer was not yet able to determine the underlying problems and deny this is a known issue (although it is). They told me they have contacted BMW NA and are waiting to hear back. I was told they did not have a loaner and they had done me a favor by putting my car ahead of others. They will not return my calls (only text messages) and cannot give me information about the problem or timeframe I will go without a car. I read others had similar issues and must have their car repurchased by BMW NA. This seems to be a problem BMW is aware of. I do not know if I can ever feel safe in this SUV - there will always be the concern of the SUV running out of power on the freeway or in isolated areas.

I took ownership of the vehicle on 12/23/23 and Had a Drivetrain and High Voltage warning on 1/13/24. Dealer took vehicle on 1/18/24 with approximately 925 miles and returned vehicle on 1/22/24. On 1/25/24 I now have a check engine light on. I am not sure what can be done to fix this, but I am very concerned that this will be an ongoing issue with no resolution.

2nd time receiving a DriveTrain and High Voltage warning.

Purchased a new 2024 BMW xDRIVE 50e on 9/23/2024, then on 9/28/2023 X5 50e did not start due to Drivetrain Malfunction and had to be flat towed to dealer. Its been 108 days (1/16/2024) since X5 has been in for repairs due to BMU (Battery Management Unit). With a new part from Germany, Service Department with BMWNA technical assistance have not been able to resolve problem. BMWNA has reluctantly initiated a Buyback of vehicle this month. According to BMW forum (Bimmerpost) this is a chronic and systematic problem with many owners registering the same problem and looking for solutions. BMW needs to initiate a Recall or send out a TSB (Technical Service Bulletin) to all dealer to make them aware of this chronic problem.

Drivetrain malfunction error that disabled the vehicle. Software update done by dealer, but dealer is unsure if that is the repair. Many other owners of the 50e are having issues. All are related to the high voltage battery system. Car will not operate when error occurs. BMW has refused to publish a TSB.

The contact owns a 2024 BMW X5. The contact purchased a separate safety package through BMW known as the parking assistance package. The parking assist feature would show the driver the vehicle's intended reverse path on the display screen, the feature then puts the vehicle into the best starting position and steers automatically into the space. The contact stated that while using the feature, the vehicle failed to stop as needed and the vehicle crashed into the back wall of her garage without warning. The air bags did not deploy upon impact. The contact was not injured and a police report was not filed. Both the dealer and the manufacturer were notified of the failure; the vehicle was taken to the dealer and remained in the dealer's possession. The vehicle had yet to be diagnosed or repaired. The failure mileage was approximately 1,300.

Mileage: 1,300

BMW of North America is hiding problems with brand new vehicles. Their German website returns at least 2 recall codes for my car and the US website states there are none, yet my car has been in the service department just days after taking delivery until now which is a month later with no repair or solution in sight.. German Website: https://www.bmw.at/de/footer/quick-link/technische-aktionen.html USA Website: https://my.bmwusa.com/safety-and-emission-recalls