2023 BMW X7 Service Brakes Problems

I ATTEMPTED TO HAVE SAFETY RECALL 24V-104(INTEGRATED BRAKE SYSTEM MALFUNTION) PERFORMED AT BMW DEALERSHIP BMW AUSTIN, 7011 MCNEIL DR. AUSTIN, TX 78729-7687 PHONE (512)343-3570 ON AUGUST 28 2025 AT 11;00AM WITH JASON SANTOSUOSSO. THIS SERVICE ADVISORY TOLD ME THE RECALL IS NOT COVERED, BECAUSE MY VEHICLE HAS 36,100 MILES-JUST 100 MILES OVER THE 36,000-MILE FACTORY warranty. HE INFORMED ME THAT BMW 'DENIED" THE REPAIR AND THA I WOULD NEED TO PAY $1900. OUT OF POCKET, (INCLUEDE OIL CHANGE $329), EVEN THOUGH THIS A FEDERAL SAFETY RECALL. AS PER NHTSA REGULATIONS, RECALL REPAIRS MUST PERFORMED FREE OF CHARGE, REGARDLESS OF MILEAGE OR WARRANTY EXPIRATION, REFUSING TO PERFORM A BRAKE-RELATED SAFETY RECALL DUE TO MILEAGE IS NOT ONLY UNREASONABLE BUT APPEARS TO VIOLATE FEDERAL LAW. THE VEHICLE REMAINS UNREPAIRED AND POSES A POTENTIAL SAFETY RISK TO MYSELF AND OTHERS. I AM REQUESTIG THAT NHTSA INVESTIGATE THIS DENIAL OF SERVICE AND ENSUERE THAT BMW ANT ITS DEALERSHIPS COMPLY WITH THE RECALL LAWS.

> Seller: RHollenshead Auto Sales Inc. > Auction Listing: [XXX] (Simulcast Live, Sale Date: [XXX]). > Violation: Auctioning 2023 BMW X7 (VIN: * [XXX] **) with **OPEN Recall 24V-104** (brake defect). > Law Broken: 49 U.S.C. § 30120. > Demand: Enforce repair. > Evidence: BMW VIN check confirms open recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Recall has been active since Feb 2024 and no fix has been made available.

Recall 24V-104 was issue in February 2024 and no remedy is available as of October 2024

I received a recall notice in Feb of 2024 for a faulty integrated brake module and issues with the antilock breaking system which may result in seemingly catastrophic issues. There is still no fix for this issue-- 9 months seems like a long time to be driving around a car which may "lose control". I'm not sure if I am safe in my car. I'm not totally sure if this is a reasonable amount of time? But I wanted to report this because it seems worthy of a complaint... Thank you for your time.

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

We are unable to sell the car because it’s listed as unsalable because of the recall and we are unable to drive the vehicle. BMW should replace the vehicle at their cost.

I took my X7 to Habberstad BMW to have this brake safety recall done. The dealer said they do not have the parts available and have no ETA. I do not feel safe driving this car with the braking system not working 100% efficiency. I am on month 24 of a 36 month lease with BMW financial and I would like BMW to buy back this car and terminate my lease. This recall has been announced for a few months now and to not have a fix yet for a braking safety issue is unacceptable.

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while reversing out of parking space at approximately 3 MPH, the brake pedal was depressed to stop the vehicle to shift to drive; however, the brake pedal was difficult to depress. The contact stated that several unknown warning lights were illuminated. The messages "Reduced Braking Assist", "Parking Brake Malfunction", and “Service Required” messages were displayed. The contact stated that the vehicle stopped when the parking brake independently engaged. The contact drove the vehicle to a local dealer; however, the vehicle was not diagnosed or repaired. The failure mileage was approximately 37,000. VIN tool confirms parts not available.

Mileage: 37,000

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The local dealer and another dealer, East Bay BMW (4350 Rosewood Dr, Pleasanton, CA 94588), were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the brake pedal was depressed was depressed but required added effort in depressing the brake pedal. The contact stated that the brakes, and service engine warning lights were illuminated. The contact also stated that the vehicle lost motive power. The vehicle was towed to the dealer where it was diagnosed as a brake booster failure. The contact was informed that the brake booster needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was made aware of the issue. The failure mileage was approximately 4,152. VIN tool confirms parts not available.

Mileage: 4,152

The contact owns a 20223 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control - ESC, Service Brakes) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 50 MPH, the vehicle independently activated the brakes. The contact stated that a red warning light with "SOS" was illuminated. The contact was able to pull over and turned off and restarted the vehicle and the braking functionality returned. The contact drove the vehicle to a local dealer who diagnosed the vehicle and determined that the ABS and ESC modules needed to be reset. The vehicle was repaired. The failure mileage was approximately 5,600. VIN tool confirms parts not available.

Mileage: 5,600

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was contacted but was unable to confirm when parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available.

While coming to red lights or exiting the freeway I notice the brakes not braking while I press on the pedal. I have to push the pedal with extreme force to get it to stop. I was luckily able to stop it in time. My x7 braking systems reaction timing is not consistent, I feel like I am putting my family at risk if my wife is driving, or if someone else is driving and they cant hit the brakes with the extra force that the car requires sometimes. I have driven many car and have never had a car with inconsistent braking effort needed to stop.

On June 29th, 2023 at approximately 8:45 AM we were pulling into a parking space slowly tapping the brakes to slow and stop the vehicle. About 2/3 of the way into the parking stall around 3 or 4 feet from the curb, the vehicle actually accelerated while pressing the brake jumping the curb. We pressed on the brakes again and the car accelerated even faster crossing the sidewalk crashing into a building. We believe the brakes caused the SUA (Sudden Unintended Acceleration) accelerating the vehicle twice and the vehicle failed to apply the brakes. We believe this would've been caused by a computer error on the vehicle. We also believe the vehicle to initiate the two safety systems failed, Crash Imminent Braking & Dynamic Brake Support thus being able to avoid the accident. To the best of our knowledge, no warnings or alerts were displayed on the vehicle before the crash. We had BMW inspect the vehicle and no defective part was found and the black box indicated the vehicle was accelerating a few seconds before the crash. We do not disagree with this and informed BMW that the car was accelerating on it's own.

I have owned this vehicle for under 6 months. The brakes stopped working and have had to have car towed into shop now twice due to the car not being able to be started due to error codes. When the brake issues occured you would press them and it would barely stop and create a very unsafe situation.