2020 BUICK ENCORE GX Unknown Or Other Problems

To Whom It May Concern, I am submitting a formal complaint regarding a recurring issue with my 2020 Buick Encore GX (VIN: [XXX] ) related to the “Shift to Park” defect, which is documented in GM’s Technical Service Bulletin 23-NA-119. My vehicle intermittently fails to recognize when it is in park, preventing me from turning off the engine and causing safety and usability concerns. Despite following GM’s recommended steps and scheduling an appointment through Buick Customer Care, I was charged $195 for a diagnostic fee and quoted $495 to replace the shifter assembly. The dealership confirmed the issue matched the bulletin, yet refused to offer goodwill coverage or reimbursement. This expense is a significant hardship. I am still making payments on this vehicle, which is barely five years old. I previously owned a Honda for 20 years without encountering issues like this. Unfortunately, this is not the first time I’ve faced a manufacturer-documented defect with no support. My previous vehicle, a Mitsubishi Outlander, suffered from a known transmission issue that was later part of a class action lawsuit. Despite experiencing the same symptoms, my VIN was excluded. The cost of repair outweighed the value of the vehicle, and I ultimately had to walk away from it as a total loss—leaving me without a car. I am deeply disappointed to now face a similar situation with Buick. I chose this vehicle expecting reliability and support, and I’ve done everything asked of me to address this issue responsibly. I believe GM should be held accountable for this known defect and the financial burden it places on consumers. Thank you for your attention to this matter. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am getting a shift to park message on my Buick. I have to shift through heats multiple times to get it to stop.

When I put the car in park and go to turn off the car, I'm getting a "Shift to Park" error when the car is already in park. This error will not allow the car to shut off. I have to shift it back out of gear and then back to park several times before it will recognize that it's in park and allow me to turn off the car.

Getting a shift to park error when placing the gear in park. It’s not recognizing the car is already in park and I have to make several attempts until it finally goes away each time.

I have started to receive multiple 'Shift to Park' messages when attempting to turn off my vehicle after already being placed in park. To get the car to register that it is indeed in park, I have to re-shift or slam the gear shift into place. I was advised that the issue was with the shifter assembly which prevents the vehicle from recognizing whether or not it is in gear. I had no issues with the vehicle prior to the message and I get my vehicle serviced regularly. This malfunction can lead to battery drain, failure of a vehicle to shut off completely, or difficulty starting it.

The gear shift when placed in park and the car ignition turned off would cause an alarm to go off and a message to show up on the dash that the gear shift should be placed in parks (which it was in already). When I contacted the GM in CA dealer and talked to him he advised me it was a common problem and the was a shortage of parts to repair but bring it in because the alarm would where down the battery. After jamming the gear shift in park many times I was able to stop the alarm. Them I drove from CA to NV to the Buick dealer there and told me the same thing that the GM dealer tome about a shortage of parts because of this being a common problem and that he would try and get GM to pay for repairs. When I picked up the car I was advised that although this was a common problem GM was not going to be a recall so I had to pay the $558.40 to repair the gear shift. The recipt shows: "SHIFT CONTROL ASSEMBLY REPLACEMENT - found intermittent failure to register shifter position of park - Need to replace shifter assembly "

This is a new issue. Upon exiting my car last night. My car would not shift into park. Everytime I cycled the engine and shift to different gears then park. The car stated it need to be shifted into park still. Without it being in park The car could possibly roll down the hill. Also without it being able to be shifted into park. It continued to flash and keep lights and warning sign on. If not being able to shift into park. I could not leave my car until it recognized the car was in park. The car battery would have drained.

When I park the vehicle doesn’t recognize that I switched my gear to park and it won’t let me turn my vehicle off and when I have my foot on the brake it feels like sponginess

The dealership replaced in the “fish body electric system “ to make the shift to park “flag not appear It is available for your inspection. Please check facebook and a list of problems with the vehicle are listed The vehicle was in the driveway not affecting any one. The problem was reviewed by the selling dealer and referred to another dealer to fix. Other than the flag appearing where the speed of the vehicle when on the road. Only the dealership saw the part and inspected it No warning lights The repair was made by Ed Rinke in Centerline,

Shift to park! When I put the car in park it tells me “shift to park” so I’m unable to turn my car off. It’s happening more frequently.

"Shift toPark"message is displayed on the dic shifter control leaver

When parking car in garage, placed vehicle in park, then turned vehicle off, received a message on dash " SHIFT TO PARK". The car was in park. Even though the engine was off, it would not allow radio, or lights to shut off until this message goes off. Some times it takes several minutes for message to go out. I have taken to GM dealership, and was told shifter assembly needs replaced ($500). I have learned their currently is a class action suit for this issue at this date.

While driving this 2020 Buick Encore GX with around 7,000 miles on the odometer, the entire electrical/electronic system shut down. Windows were inoperative, the AC stopped, the radio failed, the flashers did not work, etc. The only things that worked were the engine and brakes. I have no idea if the brake lights worked. I was able to drive the car to the dealership - Van Buick GMC in Scottsdale, Arizona where the car is now sitting and awaiting their inspection. In the 95 degree temperature here in AZ, I thought that I would die as I could not open the doors. I have since learned that I could have opened the doors by pulling the door handle twice. No one ever educated me on this. There were no advance warnings prior to the failure. This car is a death trap. Please NHTSA help me.

Engine light came on. There was a problem between the harness and the transmission. It took 6 weeks to rectify the problem.

THE VEHICLE HAS A SOFTWARE ANAMOLY ACCORDING THE THE DEALER THAT HAS MY SES LIGHT ON AND MY PRE-COLLISION ALTERS SEEM TO NOT BE WORKING SINCE THIS OCCURRED. THE SES LIGHT CAME ON 4/9/21 AND WAS TAKEN TO THE DEALER. I PICKED THE VEHICLE UP ABOUT 6 PM 4/12/21 AND THE LIGHT WAS ON STILL AND NOTICED IMMEDIATELY THAT THE PRE-COLLISION WARNING DID NOT WORK WHEN ANOTHER VEHICLE CUT ME OFF AND STOPPED SHORT IN FRONT OF ME. I DO NOT FEEL SAFE DRIVING THE VEHICLE. BUICK WAS SUPPOSED TO HAVE ANOTHER DEALER CONTACT ME TO GET A SECOND OPINION BUT AS OF THIS THEY HAVE NOT CONTACTED ME. THEY EXPECT MT TO DRIVE THE VEHICLE AND IGNORE THE LIGHT SO IF SOMETHING DOES HAPPEN I WILL HAVE NO WAY OF KNOWING BECAUSE THE LIGHT IS JUST ALWAYS ON. IF GM CANNOT KEEP UP WITH SOFTWARE UPDATES TO KEEP THEIR CUSTOMERS SAFE PERHAPS THEY SHOULD NO LONGER BE IN THE AUTOMOTIVE BUSINESS.

Mileage: 4,372

WHEN I PURCHASED THIS VEHICLE I NOTICED SQUEAKING OF BRAKES AND PROBLEMS ECCENTRICALLY WITH WIPERS AND BACK GATE LIGHT OPEN CLOSE LIGHT, REPORTED TO TEXIAN DEALER AND NOTHING WAS DONE, CAR OF COURSE IN MOTION AND MOVING. LATER AFTER COMPLAIN OF PROBLEMS TEXAN DEALER RESPONDED TO DEAF EARS, I TOLD THEM I DID NOT WANT THIS VEHICLE AND THEY WOULD DO NOTHING AND NEVER DID. I WENT TO ANOTHER DEALER(DEMONTROND BUICK) AND BK CUSTOMER SERVICE LISTENED TO THE ISSUES AND PUT NEW BRAKES IN CAR, IT STILLS SQUEAKS BUT NOT AS MUCH AS BEFORE. CAR WAS WORKED ON BUT AT LEAST THEY TRIED TO FIND AND FIX PROBLEMS. THE WIPERS INTERMITTENT NEVER WORKED AND THEY GOT THEM TO WORK BUT ONLY WIPE AFTER ABOUT 35 TO 55 SECONDS AFTER TURNED ON AND EVEN IN DRIVING, THE LIFT GATE STILL AT TIMES DOES NOT WORK, THE CAR IS A LEMON, VERY DISAPPONTED AND SOMEONE SHOULD DO SOMETHING TO THIS VEHICHLE AND WARN PEOPLE ESP ABOUT THE BRAKES, COULD CAUSE SOMEONE TO HAVE A CRASH AND BE KILLED.

Mileage: 100