2008 BUICK LACROSSE Exterior Lighting Problems

62 complaints about Exterior Lighting

62
Complaints
1
Crashes
2
Fires
0
Deaths

High Severity Issue

This component has been associated with crashes, fires, or deaths.

This Problem Across All Years

All Exterior Lighting Complaints (62)

Apr 16, 2024

On three occasions, when driving at night, both headlights suddenly went out. The next day the headlights were working normally. The dealer's service department could not find anything wrong. Later, we found out there was a "Safety Recall" (#14291),but it expired one year before our car developed the problem. We have contacted the dealership and Buick, neither one will help us. They expect us to pay for the replacement of the defective part (Headlamp Driver Module).

Aug 31, 2023

My vehicle has been parked for the better of about two years due to head lamp failure and engine shutting off without warning at any particular time. Steps were made to fix the issue but the problem continues still to this day.

Apr 20, 2022

The contact owns a 2008 Buick LaCrosse. The contact stated that while operating the vehicle, the headlights failed to illuminate. The vehicle was taken to the local dealer who diagnosed that the headlamps had failed. The headlamps were replaced and the failure was remedied however, the failure recurred. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the NHTSA Campaign Number: 15V519000 (Exterior Lighting). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 41,000.

Mileage: 41,000

Dec 8, 2020

THE DRIVERS SIDE LOW BEAM HEADLIGHT KEEPS GOING OUT. I DID LOOK UP ANY RECALLS, WHICH THERE WAS FOR THIS, BUT IT SHOWS THAT IT WAS FIXED. WE DIDN'T HAVE AN ISSUES FOR THE FIRST 9 MONTHS AND HAVE NOW REPLACED THE BULB SEVERAL TIMES. I AM CONCERNED THAT IT IS HAPPENING WHILE MY DAUGHTER IS DRIVING THIS AT NIGHT IN A RURAL AREA WITH A LOT OF DEER AND OTHER ANIMALS RUNNING INTO THE ROADS.

Mileage: 120,000

Oct 19, 2020

THE HDM FAILED LEAVING ME WITH ONLY HIGH BEAMS, HAVE BEE TOLD THEY ARE NOT UNDER RECALL. SHAMROCK SERVICE CENTER, SPENT 1 AND 1/2 HRS DIAGNOSING AND FOUND NO RECALL. MANY OTHER MODELS HAVE BEEN RECALLED FOR THIS DANGEROUS PROBLEM. I AM RETIRED AND CANNOT AFFORD THIS REPAIR. WHAT CAN YOU DO FOR ME. WHEN I TURNED ON THE LIGHTS TO GO HOME LAST WEEK, THERE WERE NO LIGHTS BUT HIGH BEAMS. I THOUGHT IT WAS JUST BULBS, SO I TOOK IT TO MY LOCAL REPAIR SHOP. THEY DIAGNOSED THE PROBLEM AND I AM WAITING FOR THE PART TO COME IN. I KNOW THIS WILL BE EXPENSIVE AS I THINK ITS AROUND $100.00 PER HR. IT WAS IN A PARKING LOT WHERE I DISCOVERED IT. HAD TO DRIVE HOME WITH THE HIGH BEAMS.

Mileage: 160,000

Oct 2, 2020

I JUST BOUGHT THIS CAR USED AND THE HEADLIGHTS DIDN'T WORK WHEN I GOT IT. THE HI BEAMS AND YELLOW MARKER LIGHTS DO WORK. JUST NOT THE LO BEAMS. I BOUGHT THE CAR ON 9/28/20, IT HAD 124,000 MILES ON IT WHEN I BOUGHT IT

Mileage: 124,000

Jan 7, 2019

ALL OF A SUDDEN MY LOW BEAM AND DAYTIME RUNNING LIGHTS QUIT WORKING ON THE DRIVER'S SIDE. I NOTICED THIS WHEN I STARTED THE CAR IN THE MORNING AT MY HOME.

Mileage: 71,300

Jan 5, 2019

ALL OF A SUDDEN MY LOW BEAM HEADLIGHT QUIT WORKING. THEN A FEW DAYS LATER THE HIGH BEAM QUIT TOO. THIS IS ON THE DRIVERS SIDE.

Mileage: 71,300

Mar 13, 2018

THIS IS THE SECOND TIME IN ONE YEAR THAT MY HEADLIGHT ON THE DRIVERS SIDE HAS WENT OUT. I JUST REPLACED IT ABOUT 8 MONTHS AGO. I KNOW THIS BECAUSE I WAS PULLED OVER BY THE POLICE. I DO NOT DRIVE MY VEHICLE VERY MUCH . 82000 MILES AND IT IS 10 YEARS OLD. I KNOW THERE HAS BEEN A RECALL ON A PART FOR THE VERY SAME REASON I AM NOTIFYING YOU. I NEED THIS FIXED. THESE HEADLAMPS ARE EXPENSIVE AND THIS IS UNSAFE TO DRIVE WITHOUT PROPER LIGHTING. PLEASE ADVISE ON THIS MATTER . THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 82,000

Mar 13, 2018

THIS IS THE SECOND TIME IN ONE YEAR THAT MY HEADLIGHT ON THE DRIVERS SIDE HAS WENT OUT. I JUST REPLACED IT ABOUT 8 MONTHS AGO. I KNOW THIS BECAUSE I WAS PULLED OVER BY THE POLICE. I DO NOT DRIVE MY VEHICLE VERY MUCH . 82000 MILES AND IT IS 10 YEARS OLD. I KNOW THERE HAS BEEN A RECALL ON A PART FOR THE VERY SAME REASON I AM NOTIFYING YOU. I NEED THIS FIXED. THESE HEADLAMPS ARE EXPENSIVE AND THIS IS UNSAFE TO DRIVE WITHOUT PROPER LIGHTING. PLEASE ADVISE ON THIS MATTER . THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 82,000

Jan 19, 2018

MY HEAD LIGHTS LOOKED MELTED LOW BEAM LIGHTS KEPT BLOWING OUT REPLACED LIGHT BULBS. YOU REPLACED THE MODULE ON RECALL LOW BEAM KEEP BLOWING OUT. REPLACED THE WHOLE CASING BOTH SIDES. THE LOW BEAM LIGHTS (BOTH) ARE OUT AGAIN. CAN'T DRIVE AT NIGHT. THIS I REPORTED BEFORE YOU REPLACED THE MODULE ON RECALL. WHILE DRIVING SUN GOES DOWN I WILL NOTICE NO LIGHTS, RIGHT WENT OUT FIRST NOW LEFT

Oct 17, 2017

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE REVERSING OUT OF THE DRIVEWAY, THE CONTACT NOTICED THAT THE INSTRUMENT PANEL LIGHTING WAS NOT ILLUMINATED. THE CONTACT WAS UNSURE IF THE HEADLAMPS WERE OPERABLE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED APPROXIMATELY ONE YEAR AGO WHEN THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING) AT KENDALL CHEVROLET OF EUGENE (846 GOODPASTURE ISLAND RD, EUGENE, OR 97401(855) 982-8922). THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 89,900.

Mileage: 89,900

Sep 27, 2017

-DOOR LOCKS WON'T WORK WITH SWITCHES, KEY BOF, AND SOMETIMES MANUALLY. CAR HAD 49000 MILES AND WAS EIGHT YEARS OLD WHEN PROBLEM BEGAN. PROBLEM OCCURS WHILE DRIVING AND STATIONARY. DEALERSHIP ESTIMATE TO REPAIR IS $900. CONCERNED THAT WILL NOT BE ABLE TO EXIT VEHICLE IN A EMERGENCY SITUATION. -INTERIOR DISPLAY LIGHTING GOES DIM WHEN HEADLIGHTS COME ON. CAN NOT SEE SOME OF THE DISPLAYED INFORMATION DURING DAYLIGHT. DEALERSHIP SAID IT COULD NOT BE REPAIRED.

Mileage: 49,000

Aug 16, 2017

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO FUNCTION SEVERAL TIMES. THE DEALER (PARKER BUICK GMC, 4813 ARENDELL ST, MOREHEAD CITY, NC 28557, 252-726-5103) INDICATED THAT THEY REPLACED THE HDM THREE TIMES, BUT THE HEADLIGHTS AND DAYTIME RUNNING LAMPS CONTINUED TO NOT FUNCTION. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING). THE DEALER STATED THAT THEY HAD NO INFORMATION ON THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED THAT THE DEALER FAILED TO REMEDY THE RECALL AFTER THREE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Apr 4, 2017

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V519000 (EXTERIOR LIGHTING) AND 14V355000 (ELECTRICAL SYSTEM). THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

Jul 28, 2016

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE TAIL LIGHTS FAILED. THE CONTACT REPLACED THE TAIL LIGHT BULBS, BUT DISCOVERED THAT THE HEADLIGHTS ALSO FAILED. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING). THE HEADLIGHTS WERE NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 78,000. UPDATED 10/04/16 *BF THE CONSUMER STATED THE DEALER WOULD NOT FIX THE VEHICLE AND THE OWNER PAID TO HAVE THE VEHICLE REPAIRED. *TR

Mileage: 78,000

Jul 6, 2016

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

May 13, 2016

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEAD LIGHTS FAILED AS THE HEAD LIGHTS RECOMMENDED LIGHT APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLAMP RELAY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED USING A TEMPORARY HEAD LIGHT RELAY HOWEVER, THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 57,351. PARTS DISTRIBUTION DISCONNECT.

Mileage: 57,351

Apr 20, 2016

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mar 3, 2016

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPING NUMBER: 14V755000 (EXTERIOR LIGHTING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMS PART NOT AVAILABLE. UPDATED 06/29/16*LJ THE CONSUMER STATED AFTER 17 MONTHS, HE FINALLY RECEIVED A CALL FROM THE DEALER, SAYING THE PART WAS IN STOCK. UPDATED 07/07/16

Feb 3, 2016

2008 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO HEADLAMP DRIVER MODULE RECALL NOTICE REIMBURSEMENT ISSUES. *SMD THE CONSUMER HAS SINCE TRADED THE VEHICLE. *JB

Dec 28, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE HEADLIGHTS AND BRAKE LIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. ...UPDATED 03-10-16 *BF *CN

Dec 20, 2015

ON DEC. 18TH MY WIFE AND I WERE DRIVING AT NIGHT GOING TO A CHRISTMAS PARTY WHEN THE LOW BEAM HEADLIGHTS WENT OUT WITHOUT WARNING.I SWITCHED TO THE HIGH BEAMS AS THEY WERE STILL FUNCTIONING. WE WENT THE LAST MILE TO OUR DESTINATION ON THE HIGH BEAMS. I TURNED OFF THE CAR TO SEE IF THAT WOULD RE;SET THE LIGHTS, IT DID NOT. WE WENT TO THE PARTY AND CAME BACK TO THE CAR APX. 3 HOURS LATER. I STARTED THE CAR AND THE LOW BEAMS CAME ON..AFTER ABOUT 1/2 MILE THEY WENT OUT AGAIN..SO I PULLED OVER AND SHUT OFF THE CAR TO SEE IF THEY WOULD COME ON UPON RE-START,THEY DID NOT,SO WE CONTINUED ON WITH HIGH BEAMS. AFTER ABOUT 10 MINUTES THE LOW BEAMS CAME ON FOR THE REST OF OUR TRIP HOME. THE NEXT DAY I RESEARCHED THE ISSUE ON-LINE AND DISCOVERED A RECALL HAD BEEN ISSUED FOR THIS PROBLEM I CONTACTED THE LOCAL BUICK DEALER AND WAS TOLD THEY WERE OF THE PROBLEM BUT HAD NO DIRECTION ON HOW TO FIX IT FROM G.M. MY WIFE CALLED ANOTHER AREA BUICK DEALER AND RECIEVED THE SAME REPLY..SHE WAS ABLE TO GET A HOLD OF G.M. AND WAS TOLD THEY WERE AWARE OF THE ISSUE AND WOULD GET BACK TO US.. WE NEVER R GOT ANY RECALL NOTICE FROM G.M. I HAD TO PRINT ALL THE FORMS FROM THE NHTSA WEB SITE.. SEEMS TO ME THAT THIS A MULTI MILLION DOLLAR LAW SUIT WAITING TO HAPPEN AFTER SOMETHING REALLY BAD HAPPENS (IT IS ONLY A MATTER OF TIME). THIS PROBLEM IS NOT JUST WITH TE BUICK LACROSSE THERE ARE OTHER MODELS INVOLVED.. SO WHAT CAN BE DONE TO GET G.M. AND THEIR DEALERS TO FIX THIS?

Mileage: 145,000

Dec 11, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BULB FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,866. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mileage: 63,866

Nov 23, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING AT VARIOUS SPEEDS, THE HEADSLIGHTS WOULD SUDDENLY SHUT OFF. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING) WAS RECEIVED IN JANUARY OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE FAILURE WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 35,000.

Mileage: 35,000

Nov 20, 2015

IN JANUARY OF 2015 WE RECEIVED A RECALL NOTICE FROM GM CONCERNING THE HEADLIGHT DRIVER MODULE (GM SAFETY RECALL 14291). WE CALLED THE DEALER SEVERAL TIMES TO BE TOLD THEY WERE WAITING FOR PARTS. WE BEGAN EXPERIENCING A "HEADLIGHTS RECOMMENDED" SIGNAL SEVERAL TIMES IN BROAD DAYLIGHT, BUT LIVED WITH IT. WHEN I WAS IN THE HOSPITAL IN OCTOBER RECOVERING FROM CANCER SURGERY MY WIFE EXPERIENCED A HEADLIGHT FAILURE WHEN DRIVING HOME ALONE AT NIGHT. A NEIGHBOR TOOK THE CAR TO THE BUICK DEALER AND THEY INSTALLED A RELAY, PART #15016745. WE THEN NOTICED THAT THE LEFT FRONT HEADLIGHT AND THE RIGHT REAR TAILIGHT WERE NOT LIT. AS SOON AS I WAS CLEARED TO DRIVE I TOOK IT BACK AND THEY INSISTED THAT IT COULD NOT HAVE BEEN THEIR FAULT, THAT IT WAS JUST A COINCIDENCE THAT IT HAPPENED AT THAT TIME. I PAID THE $68.93 FOR NEW BULBS. TODAY I LOOKED AT THE WEBSITE, WWW.MYGM.COM/RECALLS AND IT SAID THAT THERE WERE NO RECALLS PENDING FOR OUR VEHICLE. WHEN I CALLED THE TELEPHONE NUMBER GIVEN ON THAT WEBPAGE, THE REPRESENTATIVE SAID THAT WAS A MISTAKE, BUT HE COULD NOT FIND ANY INFORMATION ON WHEN THEY WOULD HAVE PARTS AVAILABLE OR WHY THE WEBSITE DENIED THERE WAS A RECALL. THIS SEEMS TO ME TO BE VERY SIMILAR TO THE IGNITION SWITCH ISSUE WHERE GM'S STRATEGY WAS TO IGNORE THE PROBLEM, HOPING IT WOULD GO AWAY.

Mileage: 57,337

Oct 20, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE REVERSING AT A LOW SPEED, THE DRIVER SIDE LOW BEAM HEAD LAMP FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE BULB NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,134. UPDATED 02/19/16*LJ; UPDATED 04/24/18*JB *CN

Mileage: 54,134

Oct 19, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/16/16*LJ UPDATED 03/17/16.*JB

Oct 15, 2015

WAS DRIVING 50 MILES HR ON OLDLANDIS AVE HEAD LIGHTS SHUT OFF TWICE WENT ON TO SHOULDER ALMOST CRASHED IN DITCH HAD TO DRIVE HOME WITH HIGH BEAMS

Mileage: 58,000

Oct 14, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Sep 24, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING AT 25 MPH, THE LOW BEAM HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

Mileage: 56,000

Sep 21, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT RECEIVED A MANUFACTURER'S RECALL NOTIFICATION FOR THE EXTERIOR LIGHTING; HOWEVER, THE PART TO THE DO REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Sep 21, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING 20 MPH, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.

Mileage: 32,000

Sep 21, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHEN THE HEADLIGHTS WERE ACTIVATED, THE FRONT DRIVER SIDE HEADLIGHT FAILED TO ILLUMINATE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Sep 18, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 20 MPH, THE HEADLIGHTS FAILED. THE FAILURE WAS RECURRING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000. THE VIN WAS NOT AVAILABLE.

Mileage: 99,000

Sep 18, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART AND REMEDY TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED, THE FRONT DRIVER SIDE LOW BEAM HEADLIGHT FAILED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PART TO DO THE REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Sep 15, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 35 MPH, THE EXTERIOR LIGHTING DIMMED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO COMPLETE THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

Mileage: 20,000

Sep 8, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 30 MPH AT NIGHT, THE LOW BEAM HEADLIGHTS SEIZED. THE VEHICLE WAS DRIVEN HOME UTILIZING THE HIGH BEAMS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS POSSIBLE MODULE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

Mileage: 93,000

Aug 20, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Aug 17, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE FRONT HEADLIGHT BECAME INOPERABLE WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FRONT DRIVER SIDE HEAD LAMP ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. UPDATED 09/21/15*LJ

Mileage: 90,000

Aug 16, 2015

HEAD LIGHTS ON CAR WILL INTERMITTENTLY GO OUT WHILE DRIVING. MANY TIMES IT WILL JUST BE FOR A FEW SECONDS. HOWEVER CAN LAST FOR SEVERAL MINUTES. I NOW KNOW THAT THE BRIGHTS CONTINUE TO WORK. ALTHOUGH DID NOT KNOW THIS AT THE TIME I WAS LEFT STRANDED IN THE DESERT WITH CHILDREN AND NO CELL PHONE SERVICE. I ALSO DON'T FEEL COMFORTABLE DRIVING WITH BRIGHTS ON ALL THE TIME DUE TO THE BRIGHTS BEING SO BRIGHT AND FEAR I MIGHT CAUSE AN ACCIDENT FOR ANOTHER DRIVER.

Mileage: 55,000

Aug 13, 2015

I BOUGHT THIS LOVELY CAR AND THOUGHT I GOT A GREAT DEAL-NOW I WONDER WHAT I WAS THINKING!! THE CAR DROVE HOME FROM THE DEALERSHIP BEAUTIFULLY, BUT AFTER 5 DAYS OF OWNING IT I WAS DRIVING DOWN A MAJOR HIGHWAY AT 70MPH AND THE HEADLIGHTS SHUT OFF. I NOW HAVE THAT PROBLEM ANY TIME I DRIVE AT NIGHT. THE PASSENGER AIR BAG LIGHT GOES OFF AND ON WHILE THE SEAT IS OCCUPIED AND LAST NIGHT I LOOKED OUTSIDE, ONLY TO DISCOVER THAT MY HEADLIGHTS WERE ON. NOTHING I DID WOULD MAKE THEM STAY OFF OTHER THAN DISCONNECTING THE BATTERY. THE ELECTRICAL ON THIS CAR IS OBVIOUSLY A NIGHTMARE AND I WILL BE LOOKING IN TO TRADING THIS CAR AS SOON AS POSSIBLE :(

Mileage: 64,000

Jul 22, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE. AS A RESULT, THE HIGH BEAMS HAD TO BE ENGAGED. THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC; HOWEVER, THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 110,000.

Mileage: 110,000

Jul 13, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 45 MPH, THE HEAD LAMP DIMMED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.

Mileage: 26,000

Jun 23, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE LOW BEAM HEADLAMPS FAILED TO ILLUMINATE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INSTALLED THE REPLACEMENT PART UNTIL THE PART BECOMES AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.

Mileage: 54,000

Jun 16, 2015 Crash

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 5 MPH, THE LOW BEAM HEADLIGHTS SUDDENLY SHUT OFF CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND CRASH INTO A DITCH. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING), ALTHOUGH THE CONTACT EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 49,000.

Mileage: 49,000

May 26, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLAMPS AND DAYTIME RUNNING LIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEADLAMP DRIVER MODULE OVERHEATED AND NEEDED TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 53,289. UPDATED 7/21/15*CN UPDATED 10/17/2017*CN

Mileage: 53,289

May 21, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING AT A LOW SPEED, THE HEAD LAMPS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE LOW AND HIGH BEAM HEAD LAMP BULBS AND MULTIPLE PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,697.

Mileage: 64,697

Apr 28, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) IN JANUARY OF 2015; HOWEVER THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT FELT THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Apr 21, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING AT NIGHT AT APPROXIMATELY 70 MPH, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS MANEUVERED TO A SAFE LOCATION. THE FAILURE RECURRED INTERMITTENTLY. THERE WAS A RECALL UNDER NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.

Mileage: 61,000

Apr 14, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE EXTERIOR LIGHTING FAILED TO ILLUMINATE. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000.

Mileage: 86,000

Mar 23, 2015

HEADLIGHTS GO OUT. *TR

Mileage: 32,000

Mar 19, 2015

2008 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO CUSTOMER REIMBURSEMENT REQUEST FORM FOR IGNITION RECALL. *SMD THE CONSUMER STATED THE HEADLIGHTS WOULD GO OUT WHILE DRIVING. *JB

Mileage: 39,024

Mar 9, 2015

TL*THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAMS FAILED TO WORK WITH NO WARNING. THE CONTACT MENTIONED THAT AS THE FAILURE PROGRESSED, THE CONTACT HAD TO APPLY THE HIGH BEAMS AS AN INTERIM FIX DUE TO THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V755000 (EXTERIOR LIGHTING) AND STATED THAT THE PART WAS NOT AVAILABLE AND WAS STILL UNDER DEVELOPMENT. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

Mileage: 53,000

Mar 2, 2015

TL*THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE LOW-BEAM LIGHTS FAILED TO OPERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V755000 (EXTERIOR LIGHTING). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000. UPDATED 04/07/15*LJ

Mileage: 92,000

Feb 13, 2015

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING 30 MPH, THE LOW BEAM HEADLIGHTS WERE ENGAGED AND BECAME INOPERABLE. THE FAILURE DISTORTED THE CONTACT'S VISIBILITY AND THE HIGH BEAM HEADLIGHTS WERE ACTIVATED IN ORDER TO CONTINUE DRIVING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE REMEDY WAS UNAVAILABLE TO PERFORM THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. UPDATED 4/6/15*CN...UPDATED 04/08/15 *BF UPDATED 04/14/15*JB UPDATED 9/22/2017*CN

Mileage: 48,000

Sep 4, 2014

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLIGHT COVER MELTED ON BOTH FRONT HEADLIGHTS CAUSING THE LIGHTS TO BECOME DIM. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

Mileage: 50,000

Aug 12, 2014 Fire

WHILE DRIVING HOME FROM STORE MY WIFE AND I SMELLED SOMETHING BURNING THREE BLOCKS FROM HOME. WE GOT HOME AND I CHECKED UNDER THE HOOD AND THE RELAY/FUSE BLOCK ON THE PASSENGER SIDE WAS HOT AND SLIGHTLY SMOLDERING. I WAITED A WHILE AND THE POPPED OFF THE FUSE BLOCK COVER AND SAW THE HDM MODULE (ACCORDING TO THE DIAGRAM IN THE MANUAL) HAD MELTED AND FUSED TO THE BLOCK. THE MELTING AND BURNING HAD ALSO AFFECTED THE SURROUNDING RELAYS AND FUSES. I IMMEDIATELY DISCONNECTED THE BATTERY AND SCRAPED AWAY THE BURNT, FUSED PORTION OF THE HDM RELAY AND VISUALLY CHECKED THE FUSES WHICH WERE SINGED OR PARTIALLY MELTED AND REPLACED THE BAD ONES. I DO NOT HAVE ANYTHING TO CHECK THE RELAYS WITH. MY WIFE IS ON OXYGEN 24-7 AND HAD A TANK IN THE PASSENGER FRONT WITH HER AT THE TIME OF THE INCIDENT WHICH, IF A FIRE HAD SPREAD, COULD HAVE BECOME A CATASTROPHIC INCIDENT. AFTER CLEANING OUT THE BURNT PORTION OF THE FUSE BOX OF CHARRED REMAINS FROM THE HDM MODULE, I RE-CONNECTED THE BATTERY CABLES AND WAS ABLE TO START THE VEHICLE WITHOUT INCIDENT. THE HEADLIGHTS WOULD NOT WORK AND SOME GAUGES APPEAR TO BE ERRATIC IN THEIR READINGS ( FUEL TANK AND MILEAGE). I THEN GOT ONLINE AND FOUND MANY 2006 THRU 2011 BUICK'S HAVE REPORTED THIS VERY SAME PROBLEM BUT NO RECALL ( TO MY KNOWLEDGE) HAS BEEN ISSUED FOR THIS HIGHLY DANGEROUS AND POSSIBLY CATASTROPHIC ISSUE INHERENT IN GM AND SPECIFICALLY BUICK PRODUCTS. I PURCHASED THIS CAR NEW AND I HAVE NEVER RECEIVED A NOTICE OR RECALL OF ANY KIND. I AM IN THE PROCESS OF HAVING DIAGNOSTICS AND REPAIRS DONE BY AN AUTHORIZED GM DEALER AND WILL KNOW MORE (HOPEFULLY) IN THE NEAR FUTURE. *TR

Mileage: 45,300

Aug 7, 2014

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING 40 MPH, BOTH HEADLIGHTS FAILED. THE DEALER DIAGNOSED THE VEHICLE AND REPLACED THE HEAD LAMP DRIVER MODULE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 74,000.

Mileage: 74,000

Jul 8, 2014

FOR THE THIRD TIME, THIS VEHICLE HAS DIED AT A STANDSTILL FOR NO APPARENT REASON. IT WILL BE PERFORMING WELL UNTIL PARKED. AFTER A SPAN OF TIME, IT WILL NOT RESTART. WHEN THE KEY IS INSERTED INTO THE IGNITION, THE MOTOR WILL NOT CATCH OR TURN OVER, THE KEY WILL FREEZE OR LOCK IN THE IGNITION IN THE "ON" POSITION, NOTHING IN THE VEHICLE CAN BE OPERATED - GEAR SHIFT, RADIO/PLAYER, DOOR LOCKS, TRUNK LID, ETC., ETC. ETC. THE CAR IS COMPLETELY SEIZED UP. INSPECTION WILL DISCLOSE THAT BATTERY, INCLUDING BRAND NEW BATTERY, IS DEAD ( NO VOLTAGE WHATSOEVER). ONLY WAY TO RESTART VEHICLE IS TO RECHARGE BATTERY. THIS HAS HAPPENED THREE TIMES OVER SPAN OF 9 TO 10 MONTHS. WHEN BATTERY IS RECHARGED, VEHICLE WILL OPERATE FOR MONTHS UNTIL IT IS DEAD AGAIN. SOMETHING IS DRAINING THE BATTERY, BUT THERE NO LOGICAL EXPLANATION; NOTHING SUCH AS RADIO, LIGHTS, ETC., IS BEING LEFT ON. SOME AUTO REPAIR PEOPLE BELIEVE THERE IS A SHORT IN THE CAR'S WIRING HARNESS; OTHERS BELIEVE THE DEFECTIVE IGNITION SYSTEM IS AT FAULT. *JS

Mileage: 60,000

Apr 22, 2013 Fire

UNDERHOOD FUSE BLOCK CAUGHT ON FIRE FROM THE HEADLAMP DRIVER MODULE MICRO-RELAY #35 MELTING DOWN. HEADLIGHTS WENT OFF AND THE BATTERY STARTED DRAINING. PULLED OVER, TURNED OFF THE CAR, AND OPENED THE HOOD TO DISCOVER THAT THE #35 MICRO-RELAY WAS ARCING AND HAD MELTED ITSELF TO MICRO-RELAYS #44 WINDSHIELD WIPERS AND #38 AIR CONDITIONING COMPRESSOR. BOTH WINDSHIELD WIPERS AND AIR CONDITIONER WAS OFF AT THE TIME. EVEN THOUGH THE ENGINE WAS OFF THE RELAY CONTINUED TO ARC AND WAS MELTING THE UNDERHOOD FUSE BLOCK. GRABBED AN INSULATED SET OF PLIERS AND PULLED THE #35 MICRO-RELAY (THE #44 AND #38 RELAY CAME OUT AT THE SAME TIME). ARCING STOPPED WITH THE MICRO-RELAYS REMOVED. I HAVE FILED A PREVIOUS REPORT ON THE #35 HEADLAMP DRIVER MODULE MICRO-RELAY, BECAUSE IT HAD TURNED OFF THE LOW-BEAM HEADLIGHTS WHILE I WAS DRIVING, AT NIGHT, ON THE HIGHWAY. TURNING THE LIGHT SWITCH TO MANUAL-ON DID NOT TURN THE LOW-BEAM HEADLIGHTS BACK ON. I HAD THE #35 HEADLAMP DRIVER MODULE MICRO-RELAY REPLACED AND IT TOO PROVED TO BE DEFECTIVE. AFTER JUST A FEW MONTHS, IT STARTED TURNING ON THE HEADLIGHTS ABOUT 10 MINUTES AFTER THE VEHICLE WAS TURNED-OFF. HAD TO HAVE MY VEHICLE JUMP STARTED, REPLACED THE BATTERY, AND REPLACED THE #35 HEADLAMP DRIVER MODULE MICRO-RELAY, YET AGAIN. THE 3RD #35 HEADLAMP DRIVER MODULE MICRO-RELAY, CAUSED AN ELECTRICAL FIRE, COSTING ME OVER $700 TO REPAIR. APPARENTLY THERE IS NO FUSE TO PREVENT THE MELT-DOWN OF THE MICRO-RELAYS. THERE IS NO CAUTION, AND NO WARNING IN THE OWNERS MANUAL, TO ADVISE THE USER ABOUT WHAT TO DO IN THE CASE OF THE LOW-BEAM HEADLIGHTS SUDDENLY GOING OFF. THERE IS NO PROTECTION AGAINST AN ELECTRICAL FIRE BEING CAUSED BY THE #35 HEADLAMP DRIVER MODULE MICRO-RELAY, OR ANY OTHER RELAY FROM STARTING AN ELECTRICAL FIRE. *TR

Mileage: 85,929

Jul 11, 2012

HEADLIGHTS WENT OFF WHILE DRIVING 60 MPH IN THE DARK AND NO NEARBY LIGHT SOURCES WERE PRESENT. TURNED HEADLIGHT CONTROL TO MANUAL AND STILL NO HEADLIGHTS. STOPPED VEHICLE AND EVERYTHING BUT THE HEADLIGHTS WERE STILL WORKING. TURNED OFF THE AIR CONDITIONING, THE FAN, THE RADIO, AND STILL NO HEADLIGHTS. TURNED CAR OFF AND BACK ON, STILL NO HEADLIGHTS. TURNED CAR OFF AGAIN AND WAITED 5 MINUTES AND RESTARTED CAR AND HEADLIGHTS CAME ON. THIS HAS HAPPENED 2 TIMES NOW, 3 MONTHS APART. DEALERSHIP DENIED ANY KNOWLEDGE OF THIS PROBLEM THE 1ST TIME I TALKED TO THEM, BUT ADMITS NOW THAT SEVERAL OTHER PEOPLE HAVE ALSO TRIED TO GET THIS PROBLEM FIXED BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. IF I HAD BEEN DRIVING ON A CURVE, I WOULD MOST LIKELY BE DEAD NOW AND THEY WOULD BE GUESSING WHY I RAN OFF THE ROAD (USER ERROR), WHEN THEY KNOW THERE IS A DEFECT IN DESIGN. LIGHT SWITCH ON MANUAL SHOULD BYPASS EVERYTHING EXCEPT THE FUSE. *TR

Mileage: 70,000