1997 CADILLAC CATERA Suspension Problems

THIS CAR WAS TAKEN TO DEALER ON 2/8/04 FOR RECALL 2041, 1037. TWO DAYS AFTER PICKING UP THE CAR, THE LOW COOLANT LIGHT CAME ON MY WAY HOME FROM WORK. MY HUSBAND CHECKED THE COOLANT RESERVOIR AND IT WAS OVER ONE INCH BELOW FULL, HE ALSO CHECKED THE DRIVEWAY FOR ANY ANTIFREEZE AND CHECKED WHERE YOU PUT OIL IN THE ENGINE BUT COULD NOT FIND ANY SIGNS OF EXTERNAL LEAKS, BUT A WHITE MILKY SUBSTANCE UNDER THE OIL CAP. THE CAR HAS BEEN SITTING IN MY DRIVEWAY SINCE. I EMAILED GM ABOUT THIS. THIS WAS THEIR RESPONSE! WE HAVE CONTACTED THE SERVICE MANAGER FOR DAN HEMM CADILLAC, MR. CHARLIE CAROLL. HE IS AWARE OF YOUR CONCERNS WITH THE COOLANT LEVEL FOR THE 1997 CADILLAC CATERA. HE IS WILLING TO MAKE ARRANGEMENTS TO HAVE THE VEHICLE TOWED IN. DEPENDING ON THE NATURE OF THE CONCERN IT MAY OR MAY NOT BE RELATED TO THE RECALL 02041, AND THEY WILL NEED TO DIAGNOSE THE VEHICLE TO VERIFY. HE HAS ALSO INFORMED US THAT WHEN THE VEHICLE WAS IN FOR THE RECALL, THEY DID REPLACE PARTS AS NECESSARY. IF YOU HAVE ADDITIONAL QUESTIONS, WE RECOMMEND THAT YOU CONTACT HIM. IF YOU SHOULD NEED TO CONTACT US IN THE FUTURE, SIMPLY REPLY TO THIS MESSAGE OR CALL OUR CADILLAC CUSTOMER ASSISTANCE CENTER AT 1-800-458-8006. CUSTOMER RELATIONSHIP MANAGERS ARE AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK. BE SURE TO REFER TO YOUR SERVICE REQUEST NUMBER 1-226247104 IN ALL FUTURE COMMUNICATION. IF I RETURN THIS CAR, LET THE DEALER TOW IT TO SERVICE DEPARTMENT. I WILL BE TOLD THAT THE REASON MY CAR IS NOT DRIVABLE IS MY FAULT, AND WILL BE HANDED A BILL FOR TOWING AND WHATEVER OTHER CHARGES FOR THEM LOOKING AT IT! I HAD THE CAR BACK TWO DAYS, A TOTAL OF 374 MILES. THE CAR HAS 34867 MILES; I HAVE HAD A LOT OF OTHER PROBLEMS WITH THE CAR, FRONT END ALIGNMENT, HEADLIGHT AIMERS, BRAKE LIGHT SWITCH'S, HEADLIGHT SWITCH, IGNITION COIL PACK, AIR BAG SYSTEM. EVEN WITH ALL OF THE OTHER THINGS THAT WENT WRONG, I AT LEAST COULD DRIVE IT, UNTIL I RETURNED IT FOR A RECALL! *JB

Mileage: 34,879

WHILE DRIVING STEERING WHEEL HAD TO BE STEERED TO THE LEFT TO AVOID VEHICLE FROM GOING AUTOMATICALLY TO THE RIGHT. TOOK VEHICLE TO THE DEALER, AND DEALER DETERMINED THAT SOMETHING IN THE FRONT END WAS BENT. *AK

Mileage: 75,400

I PURCHASED A 1997 CADILLAC CATERA ON JAN 31, 2001 FROM UNITED AUTOMAX IN MEMPHIS, TN. FROM THE DATE OF PURCHASE I HAVE HAD EXTENSIVE PROBLEMS WITH THIS CAR. BEGINNING WITH ELECTRICAL PROBLEMS WITH THE LIGHTS. SINCE THEN I HAVE HAD PROBLEMS WITH TIRES WEARING OUT PREMATURELY, HEATER CORE REPLACED, ROTORS REPLACED AND WEARING OUT AGAIN WITHIN A YEAR'S TIME. FUSES HAVE BLOWN, RADIATOR FAN ALONG WITH OTHER PROBLEMS. NUMEROUS RECALLS AND ETC. ON APRIL 14, 2003 I TOOK MY CAR TO BUD DAVIS CADILLAC IN MEMPHIS AND REPORTED THAT I COULD SMELL OIL BURNING. THEY STATED THAT I NEEDED VALVE COVERS RESEALED AND TO REPLACE REAR MAIN SEAL. (THE WORK WAS DONE THRU MY EXTENDED WARRANTY COMPANY). I RETURNED TO THE DEALER AND TOLD THEM ABOUT NOISE COMING FROM THE RIGHT FRONT END. THEY IN RETURN REPLACED RIGHT AND LEFT LOWER CONTROL ARM. WHEN I WENT TO PICK UP THE CAR FROM DEALER I NOTICED THAT THE NOISE STILL EXISTED AND INFORMED SERVICE AGENT BEFORE I LEFT THE DEALER'S LOT. THEY INFORMED ME THAT IT WAS A BAD STRUT LINK TO WHICH MY EXTENDED WARRANTY DID NOT COVER. AFTER DISCUSSING THE MATTER WITH ANOTHER MACHANIC (NOT DEALER), HE STATED THAT THE NAME OF THE PART WAS A STABILIZER NOT STRUT. AND NOT ONLY DID THE NOISE EXIST IN THE FRONT END, BUT THERE WAS A HISSING SOUND COMING FROM UNDER THE HOOD AND THAT THE OIL LIGHT BEGAN TO COME ON AND STAY ON. THE MECHANIC SUGGESTED THAT THE HISSING NOISE CAME FROM A PART THAT WAS PROBABLY DAMAGED BY BUD DAVIS CADILLAC WHEN REPAIRING VALVES AND SEALS. I THEN RETURNED TO THE DEALER. I INFORMED THE DEALER THAT MY WARRANTY COMPANY DID COVER THE STABILIZER LINKAGE AND THEY STATED THAT THE SERVICE AGENT USED THE WRONG TERMINOLOGY. THEY AGREED TO FIX IT AND DID, BUT REFUSED TO CHECK THE SOURCE OF THE HISSING SOUND WITHOUT ME PAYING FOR IT. IT SEEMS THAT EACH WEEK OR MONTH THERE ARE EXTENSIVE REPAIRS NEEDED. *TT

Mileage: 65,074

TIRES ARE WEARING PREMATURALY. CONSUMER FEELS CAUSE IS REAR MISALIGNMENT. VEHICLE HAS BEEN TO DEALER NUMEROUS TIMES FOR ALIGNMENT, AND PROBLEM KEEPS OCCURRING. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

CONSUMER STATES THAT THE BALL JOINT ALONG WITH OTHER FRONT SUSPENSION COMPONENTS FAILED AND WERE REPLACED. *SLC

CONSUMER STATES THAT THE BALL JOINT ALONG WITH OTHER FRONT SUSPENSION COMPONENTS FAILED AND WERE REPLACED. *SLC

ON JANUARY 30, 2001 NAPOLI MOTORS HAD TO REPLACED LEFT & RIGHT OUTER TIE ROD ENDS, INNER TIE ROD END,CENTER LINK AND BOTH OUTER STABILZER END, ON AUGUST 20, 2001 AS I WAS DRIVING ON INTERSTATE I95 SOUTH THE STEERING WHEEL LOCKED ON ME WHILE ON THE MIDDLE LANE ALMOST HIT SEVERAL VEHICLES BEEN THAT I COULD NOT TURNED EITHER WAY, VEHICLE HAD TO BE TOWED IN BY ROGER'S IN MILFORD TECHNICIANS THERE AT NAPOLI MOTORS COULD NOT FIGURE WHAT WAS WRONG WITH VEHICLE WHEN I CALLED THE TECHNICIANS TOLD ME THAT THE TIMING CHAIN CAUSED THE ENGINE TO BLOW. ON SEPTEMBER 10, 2001 VEHICLE WAS TAKEN BACK FOR SAME PROBLEMS, THEY HAD REPLACED THE ENGINE BUT THE VEHICLE KEPT RUNNING RUFF. ON OCTOBER 31, 2001 VEHICLE WAS BACK AT NAPOLI, NOVEMBER 15, 2001,ON FEBRUARY 19, 2002 I WAS REAR ENDED BY ANOTHER VEHICLE WHILE AT A RED LIGHT WHERE THE OTHER PERSON DAMAGE THE WHOLE REAR OF VEHICLE NEITHER AIR BAG DRIVER OR PASSENGER CAME OUT ALL LIGHTS IN VEHICLE WERE ON AND KEY WILL NOT COME OUT OF THE IGNITION, ON MARCH 22, 2002 VEHICLE WAS TAKEN BACK TO NAPOLI FOR THE KEY PROBLEM AND REMOTES. ON MAY 6, 2002 VEHICLE WAS TOWED TO NAPOLI WHEN THE TECHNICIAN DIAGNOSE WHAT VEHICLE HAD THIS TIME WAS THE SERPENTINE BELT THAT BROKE AND CAUSED THE STEERING WHEEL TO LOCK ON ME AGAIN. TO BE HONEST I WON'T EVEN GO FAR WITH THE VEHICLE BECAUSE OF SAFETY ISSUES. THANK YOU IN ADVANCE AND HOPE TO HEAR FROM THIS DEPARTMENT SOON. *AK

PURSHASED CAR WITH 69961 MILES FOR $9935. SECOND DAY OF PURSHASE IN SHOP FOR OVERHEATING. 32 DAYS AFTER PURSHASE IN SHOP FOR WATERPUMP AT A COST OF $420. 3 MONTH AFTER PURSHASE IN SHOP FOR $1400 FOR FRONT CONTROL ARMS AND REAR WHEEL BEARINGS TO GET LINE UP. AFTER DRIVING 14300 MILES TIMING BELT TENSIONER BROKE, AN ESTIMATE OF $8000 FOR REPAIR. NOW A LAWN ORNAMENT. CAN NOT AFFORD TO REPAIR. THE DEALER (FERRIS AUTO CENTER), CADILLAC, AND GM WHICH IS IN CONJUNCTION WITH THE BETTER BUSINESS BUREAR DON'T CARE!

PURSHASED CAR WITH 69961 MILES FOR $9935. SECOND DAY OF PURSHASE IN SHOP FOR OVERHEATING. 32 DAYS AFTER PURSHASE IN SHOP FOR WATERPUMP AT A COST OF $420. 3 MONTH AFTER PURSHASE IN SHOP FOR $1400 FOR FRONT CONTROL ARMS AND REAR WHEEL BEARINGS TO GET LINE UP. AFTER DRIVING 14300 MILES TIMING BELT TENSIONER BROKE, AN ESTIMATE OF $8000 FOR REPAIR. NOW A LAWN ORNAMENT. CAN NOT AFFORD TO REPAIR. THE DEALER (FERRIS AUTO CENTER), CADILLAC, AND GM WHICH IS IN CONJUNCTION WITH THE BETTER BUSINESS BUREAR DON'T CARE!

WOULD BE DRIVING AND TIRES WOULD FEELUNEVENLY. ALL TIRES WERE WEARING OUT EXCESSIVELY. WAS HAVING TROUBLE WITH ALIGNMENT. HAD TAKEN VEHICLE TO DEALERSHIP, AND TWICE TO AN INDEPENDENT MECHANIC.ALSO, HAD OTHER PROBLEMS WITH VEHICLE.*AK

EXCESSIVE WEAR OF TIRES DUE TO POOR ALIGNMENT FROM MANUFACTURER. MANUFACTURER IS AWARE OF PROBLEM , NOTHING IS BEING DONE TO CORRECT IT. STEEL BELTS WERE SHOWING THROUGH, AND COULD CAUSE GREATER DAMAGE.*AK THE MANUFACTURER'S SERVICE REPRESENTATIVE ACKNOWLEDGES THAT THE VEHICLE HAD ENGINEERING DESIGN FLAW. *YH

CAR WAS MAKING A GRINDING SOUND UNDER HOOD. WAS TOLD TIMING CHAIN TENSIONER WAS ALMOST BROKEN. DLR REPLACED TENSIONER, TIMING CHAIN, AND IDLER PULLEY. CAR HAS HAD 6 ALIGNMENTS SINCE 10/13/00. CAR STILL PULLS TO LEFT AND WEARS OUT TIRES PREMATURELY. CAR HAS 47,000 MILES ON ITAND HAS 3RD SET OF TIRES ON IT. CAR HAD A OIL LEAK ON VALVE COVER GASKETS. DLR REPAIRED AND REPLACED. CAR HESITATES AND SURGES FORWARD. DLR HAS NOT FOUND PROBLEM. CAR HAS ABNORMAL SHIFT PATTERNS. SOMETIMES SHIFT DOWN TO A LOWER GEAR CAUSING CAR TO LOSE POWER AND SPEED, THEN SHIFTS BACK TO OVERDRIVE WITHOUT DEPRESSING ACCELERATOR. DLR HAS NOT FOUND A PROBLEM. THERE IS A SOUND FROM REAR OF CAR. SOUNDS LIKE BAD SHOCKS. DLR REPLACED FRAME SUPPORT BUSHINGS AND LOWER CONTROL ARMS. NOISE STILL THERE. THERE ARE TOO MANY PROBLEMS TO REPORT HERE. CAR HAS SERIOUS PROBLEMS AND HAS BEEN TO DEALERSHIP FOR EXTENSIVE WARRANTY WORK 9 TIMES WITHIN OUR 7 MONTHS OF OWNERSHIP. THE LAST VISIT, THE SEALERSHIP HAD THE CAR FOR 15 DAYS TRYING TO REPAIR THE CAR, AND NOW, MOST OF THE SAME THINGS THAT WERE SUPPOSE TO BE REPAIRED ARE STILL FAULTY. TODAY, THE HEATING SYSTEM WENT OUT. THERE IS NO HEAT IN THE CAR NOW. WE WILL BE RETURNING BACK TO DEALERSHIP THIS MORNING. WE HAVE WRITTEN THE MANUFACTURER AND WILL BE SENDING THAT LETTER OFF TODAY ALSO.*AK

FRONT END ALIGNMENT AND SUSPENSION PROBLEM CAUSED EXTREMELY PREMATURE WEAR OF THE TIRES (FLAT SPOTS AND CUPPING) AND VIBRATIONS WHICH AT TIMES ARE VIOLENT. NLM

FRONT END ALIGNMENT AND SUSPENSION PROBLEM CAUSED EXTREMELY PREMATURE WEAR OF THE TIRES (FLAT SPOTS AND CUPPING) AND VIBRATIONS WHICH AT TIMES ARE VIOLENT. NLM

GOODYEAR TIRES WERE REPLACED MANY TIMES DUE TO THE PREMATURE WEAR CAUSED BY THE ALIGNMENT WHICH ALSO CAUSED VIBRATION, VEHICLE WAS SOLD TO THE CUSTOMER WITH TIRES THAT HAD NO TREAD. *SLC

WHEN USING CRUISE CONTROL AND APPLYING BRAKES, CRUISE CONTROL MAKES A LOUD CLUNKING NOISE. ALSO, RADIO AND POOR RECEPTION PROBLEMS, AS WELL AS FRONT SUSPENSION CAUSING THE CAR TO WOBBLE AND VIBRATE AT CERTAIN SPEEDS. *AK

OUTER TIE RODS FAILED, CAUSING THE VEHICLE TO SHIMMY AND PULL TO THE LEFT AND RIGHT. THIS ALSO CAUSED PREMATURE WEAR OF THE TIRES. DEALER REPAIRED PROBLEM. *AK *ML

CONSTANTLY OUT OF ALIGNMENT. STEERING PULLS LEFT, NOW NOTIFIED ON 1/1O/200 THAT "TIRES ARE BAD" DUE TO CAR BEING OUT OF ALIGNMENT ! DEALER MANAGER CONTACTED. STATES HE HAS NO POWER TO REPLACE TIRES OR TO GUARANTEE I WILL NOT BE CHARGED EXCESSIVE WEAR AT LEASE TERMINATION IN 4 MONTHSMG ACTED AND. *AK

THIS CAR HAS HAD ONGOING PROBLEMS WITH VARIOUS ELECTRICAL COMPONENTS. THE DEALER IS OFTEN UNABLE TO REPLICATE THE PROBLEM WHILE IN THE REPAIR SHOP. THE CAR HAS BEEN SERVICED FOR ELECTRICAL MALFUNCTIONS OF VARIOUS NATURE 19 TIMES, AND IN THE REPAIR SHOP 44 DAYS. IT HAS BEEN OUT OF THE SHOP 2 DAYS AND AGAIN THE DOOR LOCKS WILL NOT LET US IN THE VEHICLE. THIS STARTED WITH THE REAR DOOR LOCK NOT LETTING US OUT OF OR INTO THE CAR. THE PROBLEM NOW AFFECTS ALL FOUR DOORS. THEY CANNOT BE LOCKED OR UNLOCKED USING THE REMOTE, THE KEY, OR MANUALLY. WE THEREFORE MUST EXIT AND ENTER USING THE WINDOWS. THE WINDOWS (ALL4) HAVE ALSO MALFUNCTIONED. THE DASH LIGHTS ABS, TRACTION CONTROL, REPLACE WIPER FLUID, ILLUMINATE WHEN THERE IS NOT A PROBLEM. THE O2 SENSOR HAS BEEN REPLACED. THE ALIGNMENT ON THE WHEELS HAS ALSO CAUSED REPEATED PROBLEMS AND I HAVE REPLACE 4 TIRES. THE CAR INTERMITTENTLY DIES WHILE DRIVING. THE DEALER IS UNABLE TO REPLICATE THE PROBLEM AND SAYS CADILLACS JUST DO THAT SOMETIMES! MY DAUGHTER ENDED UP IN THE MEDIAN OF 71 HWY AFTER THE CAR DIED AT 70 MILES PER HR. THE DEALER HAS REPLACED THE BATTERY, THE STARTER, MANY VARIOUS DOORLOCK PARTS AND HARNESS WIRING, ABS WIRING, TRACTION CONTROL WIRING, AND WORKED ON THE IGNITION SWITCH. THE PROBLEMS STILL OCCUR. WE NOW CARRY A HAMMER WITH US TO BREAK OUT OF THE CAR IN AN EMERGENCY SHOULD THE DOORLOCKS NOT WORK. *AK( DOT NUMBER: TIRE SIZE: FITS CATER )

FRONT END ALIGNMENT PROBLEMS CAUSING EXCESSIVE WEAR OF THE TIRE EDGES.

VEHICLE OUT OF ALIGNMENT CAUSING TIRES TO WEAR PERMATURELY. *YC

IMPROPER FRONT END ALIGNMENT SETTING ON VEHICLE CAUSED TIRES TO WEAR ON THE INNER SHOULDER.

WHEN COMING TO A STOP AND TURNING THE WHEEL, THE VEHICLE PULLS TO THE RIGHT. THE DEALER HAS BEEN NOTIFIED. *AK

LOSS OF STEERING CONTROL/HYDROPLANING ON WET ROADS, CONSUMER BELIEVES THIS PROBLEM HAS CAUSED EXCESSIVE WEAR TO TIRES.