High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
The contact owns a 2016 Cadillac Escalade ESV. The contact stated while driving at an undisclosed speed, the contact heard an abnormal sound coming from underneath the vehicle and the vehicle was vibrating abnormally. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 113,000.
The contact owns a 2016 Cadillac Escalade ESV. The contact stated while driving at an undisclosed speed, the contact heard an abnormal sound coming from underneath the vehicle and the vehicle was vibrating abnormally. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 113,000.
The contact owns a 2016 Cadillac Escalade ESV. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. The vehicle was taken to the dealer however, no failure was found. The contact stated that the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound worsened and the battery drained immediately. The vehicle was towed to a second dealer Penske Buick GMC Of Cerritos (18400 Studebaker Rd, Cerritos, CA 90703) who informed the contact that the vehicle experienced suspension failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,200.
The contact owns a 2016 Cadillac Escalade ESV. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. The vehicle was taken to the dealer however, no failure was found. The contact stated that the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound worsened and the battery drained immediately. The vehicle was towed to a second dealer Penske Buick GMC Of Cerritos (18400 Studebaker Rd, Cerritos, CA 90703) who informed the contact that the vehicle experienced suspension failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,200.
The contact owns a 2016 Cadillac Escalade ESV. The contact stated while driving 30 MPH, the contact heard an abnormal sound coming from underneath the vehicle. The contact was able to drive the vehicle home. The vehicle was towed to the dealer and the dealer stated that the passenger's side rear upper control arms had separated from the vehicle and that the vehicle was not included in NHTSA Campaign Number: 16V256000 (Suspension). The vehicle was repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 71,695.
The contact owns a 2016 Cadillac Escalade ESV. The contact stated while driving 30 MPH, the contact heard an abnormal sound coming from underneath the vehicle. The contact was able to drive the vehicle home. The vehicle was towed to the dealer and the dealer stated that the passenger's side rear upper control arms had separated from the vehicle and that the vehicle was not included in NHTSA Campaign Number: 16V256000 (Suspension). The vehicle was repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 71,695.
06/14/2019 I WAS DRIVING MY CADILLAC TO ESCALATE ESV TRAVELING FROM BALTIMORE TO WASHINGTON DC 95 SOUTH BAND. 12:04 PM MY VEHICLE FLIP OVER. I ALMOST LOST MY LIFE. AFTER THE ACCIDENT, I INSPECTED THE VEHICLE. I FOUND THAT LEFT THE REAR WHEEL OF THE CAR; COME OUT OF THE VEHICLE. WHEEL LOCKS AND AXLE BAR OF THE TIRE CUT OFF AND BROKEN. THIS CAUSED FLIPPING OF THE VEHICLE.
06/14/2019 I WAS DRIVING MY CADILLAC TO ESCALATE ESV TRAVELING FROM BALTIMORE TO WASHINGTON DC 95 SOUTH BAND. 12:04 PM MY VEHICLE FLIP OVER. I ALMOST LOST MY LIFE. AFTER THE ACCIDENT, I INSPECTED THE VEHICLE. I FOUND THAT LEFT THE REAR WHEEL OF THE CAR; COME OUT OF THE VEHICLE. WHEEL LOCKS AND AXLE BAR OF THE TIRE CUT OFF AND BROKEN. THIS CAUSED FLIPPING OF THE VEHICLE.
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SHUDDER / VIBRATION BETWEEN 45 - 65 MPH. CAUSE WAS TORQUE CONVERTER. 85 - 90% OF VIBRATION WAS MITIGATED. CONTINUE TO HAVE STEADY VIBRATIONS 65 -70MPH AND ABOVE. DEALER ALSO INSTALLED NEW TIRES / WHEELS AND I HAVE HAD A ROAD FORCE BALANCE.
SHUDDER / VIBRATION BETWEEN 45 - 65 MPH. CAUSE WAS TORQUE CONVERTER. 85 - 90% OF VIBRATION WAS MITIGATED. CONTINUE TO HAVE STEADY VIBRATIONS 65 -70MPH AND ABOVE. DEALER ALSO INSTALLED NEW TIRES / WHEELS AND I HAVE HAD A ROAD FORCE BALANCE.
FRONT RIGHT AND LEFT UPPER CONTROL ARMS ARE BAD AND EATING MY TIRES FROM INSIDE. I WENT TO GET MY ALIGNMENT DONE BUT MY MECHANIC TOLD ME THE FRONT RIGHT AND LEFT UPPER CONTROL ARMS ARE BAD AND HE CAN NOT DO THE ALIGNMENT AND THEN I WENT TO THE CADILLAC DEALERSHIP BUT THEY SAID EVERYTHING IS GOOD BECAUSE ON THAT TIME I ALREADY HAD 49,540 MILES ON THE VEHICLE AND THEY ARE WAITING FOR THE 50000 MILES SO THEY CAN TELL ME YOU ARE OUT OF WARRANTY AND YOU HAVE TO PAY FOR THAT.
FRONT RIGHT AND LEFT UPPER CONTROL ARMS ARE BAD AND EATING MY TIRES FROM INSIDE. I WENT TO GET MY ALIGNMENT DONE BUT MY MECHANIC TOLD ME THE FRONT RIGHT AND LEFT UPPER CONTROL ARMS ARE BAD AND HE CAN NOT DO THE ALIGNMENT AND THEN I WENT TO THE CADILLAC DEALERSHIP BUT THEY SAID EVERYTHING IS GOOD BECAUSE ON THAT TIME I ALREADY HAD 49,540 MILES ON THE VEHICLE AND THEY ARE WAITING FOR THE 50000 MILES SO THEY CAN TELL ME YOU ARE OUT OF WARRANTY AND YOU HAVE TO PAY FOR THAT.