This Problem Across All Years
The contact owns a 2021 Cadillac Escalade ESV. The contact stated that the vehicle was taken to the local service center for routine maintenance and after an oil change was performed, the vehicle was started but immediately shut off and failed to restart. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine had seized and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact related the failure to the recall. The failure mileage was 96,000.
The contact owns a 2021 Cadillac Escalade ESV. The contact stated that the vehicle was taken to the local service center for routine maintenance and after an oil change was performed, the vehicle was started but immediately shut off and failed to restart. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine had seized and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact related the failure to the recall. The failure mileage was 96,000.
The contact owns a 2021 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving 50 MPH on the freeway, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced; however, the part was not available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.
The contact owns a 2021 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving 50 MPH on the freeway, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced; however, the part was not available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.
The contact owns a 2021 Cadillac Escalade ESV. The contact stated that while driving at various speeds, there was an abnormal ticking sound coming from the vehicle. There was no warning light illuminated. The contact stated that while driving at 25 MPH, the vehicle started to lose power with several unknown warning lights on the instrument panel. Despite the failure, the contact was able to coast the vehicle to an independent mechanic with heavy white smoke coming from the vehicle. The mechanic inspected the vehicle and diagnosed the vehicle with engine failure. The vehicle was towed to a dealer who confirmed the engine failure. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was notified of the failure and was given the same information as the dealer. The contact was then referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 35,000.
The contact owns a 2021 Cadillac Escalade ESV. The contact stated that while driving at various speeds, there was an abnormal ticking sound coming from the vehicle. There was no warning light illuminated. The contact stated that while driving at 25 MPH, the vehicle started to lose power with several unknown warning lights on the instrument panel. Despite the failure, the contact was able to coast the vehicle to an independent mechanic with heavy white smoke coming from the vehicle. The mechanic inspected the vehicle and diagnosed the vehicle with engine failure. The vehicle was towed to a dealer who confirmed the engine failure. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was notified of the failure and was given the same information as the dealer. The contact was then referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 35,000.
The contact owns a 2021 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.
The contact owns a 2021 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.
The contact owns a 2021 Cadillac Escalade ESV. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The VIN was included, but the vehicle had not been repaired. The manufacturer was not notified of the failure. The failure mileage was 57,000.
The contact owns a 2021 Cadillac Escalade ESV. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The VIN was included, but the vehicle had not been repaired. The manufacturer was not notified of the failure. The failure mileage was 57,000.
The contact owns a 2021 Cadillac Escalade ESV. The contact stated that while returning from vacation, the vehicle stalled while the contact's wife was driving at 70 MPH. The contact's wife managed to pull to the shoulder of the highway. The vehicle was towed over 100 miles to the nearest dealer. The dealer diagnosed the vehicle and informed the contact that the failure was related to NHTSA Campaign Number: 25V274000(Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The vehicle remained with the dealer for 90 days, and an unknown partial engine repair was performed. The vehicle was then towed to the contact's local dealer, where it remained for the final repair. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 69,608. Parts distribution disconnect.
The contact owns a 2021 Cadillac Escalade ESV. The contact stated that while returning from vacation, the vehicle stalled while the contact's wife was driving at 70 MPH. The contact's wife managed to pull to the shoulder of the highway. The vehicle was towed over 100 miles to the nearest dealer. The dealer diagnosed the vehicle and informed the contact that the failure was related to NHTSA Campaign Number: 25V274000(Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The vehicle remained with the dealer for 90 days, and an unknown partial engine repair was performed. The vehicle was then towed to the contact's local dealer, where it remained for the final repair. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 69,608. Parts distribution disconnect.