High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
HEATED SEAT CONTROL MODULE CONNECTION OVERHEATED AND COMPLETELY MELTED ON DRIVERS SIDE AND THERE WAS NO INDICATION THAT THIS HAD TAKEN PLACE NOR HAVE I EVER RECEIVED ANY TYPE OF WARNING FROM GM THAT THIS HAS HAPPENED TO A GREAT NUMBER OF OTHER CUSTOMERS HAVING THIS SAME POOR ELECTRICAL ISSUES THAT MOST ENDED UP STARTING A FIRE. I WAS HAVING MY OIL CHANGED AT THE GM DEALERSHIP, AND ASKED THEM TO CHECK AS TO WHY MY HEATED SEATS WERE NO LONGER WORKING. THE PASSENGER SEAT WAS PARTIALLY MELTED, SO IT COULD HAVE STARTED A FIRE AS WELL. THE REPAIR COST FOR THIS PROBLEM WAS ABSOLUTELY RIDICULOUS AND I WASN'T ABOUT TO PAY JUST FOR THE SAME THING TO HAPPEN AGAIN OR CONSTANTLY WORRY IF REPAIRED, WAS IT GONNA CAUSE A FIRE NEXT TIME. I STILL ENDED UP PAYING TO HAVE THEM SEARCH THE PROBLEM AND PAY TO DISCONNECT THE MODULE COMPLETELY. $800 PLUS DOLLARS TO REPAIR , MOSTLY LABOR DUE TO THE FACT THAT THEY WOULD HAVE TO REMOVE THE SEAT TO REPLACE THE MODULE. HA!, THEY DISCONNECT THE BURNT UP MODULES WITHOUT TAKING MY SEAT OUT, SERIOUSLY??? SHOULD I BE WORRIED ABOUT THE HEATED STEERING AS WELL?!?!. AFTER REVIEWING HOW MANY PEOPLE HAVE HAD THE SAME CIRCUMSTANCE , CADILLAC SHOULD BE DOING SOMETHING ABOUT THIS. YOU CAN BET THAT I'M VERY FURIOUS ABOUT THIS AND I EXPECT AN ANSWER BACK WITH AN EXPLANATION. SINCERELY, [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
HEATED SEAT CONTROL MODULE CONNECTION OVERHEATED AND COMPLETELY MELTED ON DRIVERS SIDE AND THERE WAS NO INDICATION THAT THIS HAD TAKEN PLACE NOR HAVE I EVER RECEIVED ANY TYPE OF WARNING FROM GM THAT THIS HAS HAPPENED TO A GREAT NUMBER OF OTHER CUSTOMERS HAVING THIS SAME POOR ELECTRICAL ISSUES THAT MOST ENDED UP STARTING A FIRE. I WAS HAVING MY OIL CHANGED AT THE GM DEALERSHIP, AND ASKED THEM TO CHECK AS TO WHY MY HEATED SEATS WERE NO LONGER WORKING. THE PASSENGER SEAT WAS PARTIALLY MELTED, SO IT COULD HAVE STARTED A FIRE AS WELL. THE REPAIR COST FOR THIS PROBLEM WAS ABSOLUTELY RIDICULOUS AND I WASN'T ABOUT TO PAY JUST FOR THE SAME THING TO HAPPEN AGAIN OR CONSTANTLY WORRY IF REPAIRED, WAS IT GONNA CAUSE A FIRE NEXT TIME. I STILL ENDED UP PAYING TO HAVE THEM SEARCH THE PROBLEM AND PAY TO DISCONNECT THE MODULE COMPLETELY. $800 PLUS DOLLARS TO REPAIR , MOSTLY LABOR DUE TO THE FACT THAT THEY WOULD HAVE TO REMOVE THE SEAT TO REPLACE THE MODULE. HA!, THEY DISCONNECT THE BURNT UP MODULES WITHOUT TAKING MY SEAT OUT, SERIOUSLY??? SHOULD I BE WORRIED ABOUT THE HEATED STEERING AS WELL?!?!. AFTER REVIEWING HOW MANY PEOPLE HAVE HAD THE SAME CIRCUMSTANCE , CADILLAC SHOULD BE DOING SOMETHING ABOUT THIS. YOU CAN BET THAT I'M VERY FURIOUS ABOUT THIS AND I EXPECT AN ANSWER BACK WITH AN EXPLANATION. SINCERELY, [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
USING REMOTE START CAUSED THE HEATED SEATS TO BURN OUT. THERE WAS AN ODOR OF ELECTRICAL BURNING. THE CONTROL MODULE UNDER THE PASSENGER SEAT HAS VISIBLE SIGNS OF BURNING OR BURNT OUT. THIS IS A VERY COMMON PROBLEM AND THERE SHOULD BE A RECALL AS THIS IS CLEARLY A FIRE HAZARD. VEHICLE WAS STATIONARY AND REMOTE START USED.
USING REMOTE START CAUSED THE HEATED SEATS TO BURN OUT. THERE WAS AN ODOR OF ELECTRICAL BURNING. THE CONTROL MODULE UNDER THE PASSENGER SEAT HAS VISIBLE SIGNS OF BURNING OR BURNT OUT. THIS IS A VERY COMMON PROBLEM AND THERE SHOULD BE A RECALL AS THIS IS CLEARLY A FIRE HAZARD. VEHICLE WAS STATIONARY AND REMOTE START USED.
LIGHTING WE OWN TWO ESCALADES FROM 2008 AND HAVE THE SAME EXACT PROBLEM IN BOTH CARS. CONDENSATION IN THE HEADLIGHTS AND BURN THEM OUT WE WERE QUOTED $1,000 FOR EACH HEADLIGHT TO FIX MIN!!! HEATED SEATS ARE OUT IN BOTH TRUCKS RIMS ARE PITTED AND PEALING. HAVE HAD A PROBLEM WITH THE RIMS WEEKS AFTER ROLLING OUT OF THE SHOWROOM SO DISAPPOINTED
LIGHTING WE OWN TWO ESCALADES FROM 2008 AND HAVE THE SAME EXACT PROBLEM IN BOTH CARS. CONDENSATION IN THE HEADLIGHTS AND BURN THEM OUT WE WERE QUOTED $1,000 FOR EACH HEADLIGHT TO FIX MIN!!! HEATED SEATS ARE OUT IN BOTH TRUCKS RIMS ARE PITTED AND PEALING. HAVE HAD A PROBLEM WITH THE RIMS WEEKS AFTER ROLLING OUT OF THE SHOWROOM SO DISAPPOINTED
THE GROUND WIRE ON THE SEAT HEATER CONTROL BOX, (LOCATED UNDER THE PASSENGER SEAT), BECOMES SO HOT THAT IT MELTS THE INSULATION ON THE WIRE AND EVENTUALLY BURNS LOOSE FROM THE PLUG CONNECTION. IT IS A KNOWN PROBLEM WITH THIS CAR BUT GM REFUSES TO FIX IT UNLESS THE OWNER PAYS FOR IT, (NEARLY $1,000). I HAVE REPAIRED THIS MYSELF ON 3 SEPARATE OCCASIONS BUT IT IS A DESIGN FLAW AND THE PROBLEM KEEPS RE-OCCURRING.
THE GROUND WIRE ON THE SEAT HEATER CONTROL BOX, (LOCATED UNDER THE PASSENGER SEAT), BECOMES SO HOT THAT IT MELTS THE INSULATION ON THE WIRE AND EVENTUALLY BURNS LOOSE FROM THE PLUG CONNECTION. IT IS A KNOWN PROBLEM WITH THIS CAR BUT GM REFUSES TO FIX IT UNLESS THE OWNER PAYS FOR IT, (NEARLY $1,000). I HAVE REPAIRED THIS MYSELF ON 3 SEPARATE OCCASIONS BUT IT IS A DESIGN FLAW AND THE PROBLEM KEEPS RE-OCCURRING.
FIRST I WOULD LIKE TO NOTE THAT THIS IS THE SECOND TIME THIS ISSUE HAS OCCURRED.THAT BEING SAID YOU CAN UNDERSTAND WHY A PERSON WOULD BE FRUSTRATED WHEN THEY DISH OUT AN ESTIMATED 700 DOLLARS FOR REPAIRS ONLY TO BE FACING THE SAME ISSUE NO MORE THAN A YEAR LATER.THE PROBLEM IS WITH GM'S HEATED SEAT DESIGN. THIS IS NOT AN ISOLATED ISSUE; DOING A QUICK SEARCH WILL BRING SEVERAL FORUM THREADS WITH USERS REPORTING THE SAME ISSUES.WITH THE CURRENT STATUS OF GM IN REGARDS TO FAILURE TO ACT ON POTENTIAL FIRE HAZARDS, IT'S NO SURPRISE THAT THEY ARE TURNING A BLIND EYE HERE. THEY ARE FULLY AWARE OF THE ISSUE AND WILL NOT TAKE THE TIME TO FIND THE ROOT CAUSE. SEVERAL USERS HAVE REPORTED RECURRING ISSUES EVEN AFTER THE "FIRE HAZARD" HAS BEEN FIXED/REPLACED BY THE DEALER AT THE OWNERS EXPENSE. THIS ISSUE HAPPENS WHEN I USE THE AUTO START FEATURE IN COLD WHETHER.I LIVE IN MINNESOTA AND THE TEMPERATURES GET RATHER COLD, IT'S REALLY NICE TO USE THIS FEATURE WHENEVER POSSIBLE, HOWEVER, WHEN USING THE AUTO START IN COLD WEATHER, SEVERAL USERS AS WELL AS MYSELF HAVE REPORTED THAT THIS IS WHAT IS CAUSING THE MELTING WIRES DUE TO RESISTANCE ISSUES RELATING TO THE COLD WEATHER. THE WIRES UNDER THE PASSENGER SEAT GET SO HOT THAT YOU CAN ACTUALLY SMELL IT BURNING AS WELL AS VISUALLY SEE THE BURN DAMAGE UPON INSPECTING THE CONTROL UNIT WHICH IS UNDER THE PASSENGER SEAT. THE SCARIEST PART OF IT ALL IS THAT NO FUSE WILL TRIP DURING THIS HAZARDOUS PROCESS. THE WIRE WILL SIMPLE MELT TO THE POINT WHERE IT WILL NO LONGER MAKE A GOOD CONTACT AND THEN "HOPEFULLY" QUIT WORKING WITHOUT CAUSING ADDITIONAL DAMAGE. IT'S ONLY A MATTER OF TIME BEFORE A REPORT COMES IN OF A VEHICLE BURNING TO THE GROUND, HOPEFULLY NO ONE WILL BE HURT BECAUSE OF GM'S FAILURE TO ACT "AGAIN". EITHER WAY, IF IT DOES, I WILL BE CONTACTING THE NEWS AND SUPPLYING THEM THIS SUBMISSION AS PROOF THAT A COMPLAINT WAS FILED. *TR
FIRST I WOULD LIKE TO NOTE THAT THIS IS THE SECOND TIME THIS ISSUE HAS OCCURRED.THAT BEING SAID YOU CAN UNDERSTAND WHY A PERSON WOULD BE FRUSTRATED WHEN THEY DISH OUT AN ESTIMATED 700 DOLLARS FOR REPAIRS ONLY TO BE FACING THE SAME ISSUE NO MORE THAN A YEAR LATER.THE PROBLEM IS WITH GM'S HEATED SEAT DESIGN. THIS IS NOT AN ISOLATED ISSUE; DOING A QUICK SEARCH WILL BRING SEVERAL FORUM THREADS WITH USERS REPORTING THE SAME ISSUES.WITH THE CURRENT STATUS OF GM IN REGARDS TO FAILURE TO ACT ON POTENTIAL FIRE HAZARDS, IT'S NO SURPRISE THAT THEY ARE TURNING A BLIND EYE HERE. THEY ARE FULLY AWARE OF THE ISSUE AND WILL NOT TAKE THE TIME TO FIND THE ROOT CAUSE. SEVERAL USERS HAVE REPORTED RECURRING ISSUES EVEN AFTER THE "FIRE HAZARD" HAS BEEN FIXED/REPLACED BY THE DEALER AT THE OWNERS EXPENSE. THIS ISSUE HAPPENS WHEN I USE THE AUTO START FEATURE IN COLD WHETHER.I LIVE IN MINNESOTA AND THE TEMPERATURES GET RATHER COLD, IT'S REALLY NICE TO USE THIS FEATURE WHENEVER POSSIBLE, HOWEVER, WHEN USING THE AUTO START IN COLD WEATHER, SEVERAL USERS AS WELL AS MYSELF HAVE REPORTED THAT THIS IS WHAT IS CAUSING THE MELTING WIRES DUE TO RESISTANCE ISSUES RELATING TO THE COLD WEATHER. THE WIRES UNDER THE PASSENGER SEAT GET SO HOT THAT YOU CAN ACTUALLY SMELL IT BURNING AS WELL AS VISUALLY SEE THE BURN DAMAGE UPON INSPECTING THE CONTROL UNIT WHICH IS UNDER THE PASSENGER SEAT. THE SCARIEST PART OF IT ALL IS THAT NO FUSE WILL TRIP DURING THIS HAZARDOUS PROCESS. THE WIRE WILL SIMPLE MELT TO THE POINT WHERE IT WILL NO LONGER MAKE A GOOD CONTACT AND THEN "HOPEFULLY" QUIT WORKING WITHOUT CAUSING ADDITIONAL DAMAGE. IT'S ONLY A MATTER OF TIME BEFORE A REPORT COMES IN OF A VEHICLE BURNING TO THE GROUND, HOPEFULLY NO ONE WILL BE HURT BECAUSE OF GM'S FAILURE TO ACT "AGAIN". EITHER WAY, IF IT DOES, I WILL BE CONTACTING THE NEWS AND SUPPLYING THEM THIS SUBMISSION AS PROOF THAT A COMPLAINT WAS FILED. *TR
THE FRONT SEAT HEATERS FAILED. PRIOR TO FAILURE I NOTED A MEDIUM-STRONG BURNING SMELL, BUT COULDN'T IDENTIFY THE SOURCE. WHEN I TOOK THE VEHICLE TO THE DEALER THEY REPORTED THAT THE CLIMATE CONTROL SEAT MODULE (CCSM) HAD MELTED DUE TO TOO MUCH CURRENT PASSING THROUGH IT. THEY QUOTED ME $1092.00 TO REPLACE THE PART, WHICH MIGHT OR MIGHT NOT SOLVE THE PROBLEM. *TR
THE FRONT SEAT HEATERS FAILED. PRIOR TO FAILURE I NOTED A MEDIUM-STRONG BURNING SMELL, BUT COULDN'T IDENTIFY THE SOURCE. WHEN I TOOK THE VEHICLE TO THE DEALER THEY REPORTED THAT THE CLIMATE CONTROL SEAT MODULE (CCSM) HAD MELTED DUE TO TOO MUCH CURRENT PASSING THROUGH IT. THEY QUOTED ME $1092.00 TO REPLACE THE PART, WHICH MIGHT OR MIGHT NOT SOLVE THE PROBLEM. *TR
TL*THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED THAT THE SECOND ROW SEATS DID NOT LOCK IN THE UP POSITION AND WHEN SHE DROVE, THE SEATS WOULD FALL BACK. THE VEHICLE WAS INSPECTED AT AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE SEATS WERE DESIGNED THAT WAY. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000. THE CURRENT MILEAGE WAS 39,085. UPDATED 8/25/10 *CN UPDATED 08/27/10
TL*THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED THAT THE SECOND ROW SEATS DID NOT LOCK IN THE UP POSITION AND WHEN SHE DROVE, THE SEATS WOULD FALL BACK. THE VEHICLE WAS INSPECTED AT AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE SEATS WERE DESIGNED THAT WAY. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000. THE CURRENT MILEAGE WAS 39,085. UPDATED 8/25/10 *CN UPDATED 08/27/10