This Problem Across All Years
The contact owns a 2022 Cadillac Escalade. The contact stated that the message "Low Engine Oil" was displayed prematurely. The vehicle was taken to the dealer, where an oil consumption test was performed, and the contact was informed that the vehicle had passed the oil consumption test. The contact later received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The vehicle was taken to the dealer, where the contact was informed that the engine had failed the recall inspection and needed to be replaced. The contact was provided with vehicle rental assistance for approximately 4 days. The dealer later informed the contact that the engine was in good condition and did not need to be replaced. The contact was concerned that the dealer had misassessed the engine condition and was placing the contact and his family at risk. The manufacturer was contacted for buy-back assistance, and a case was filed. The manufacturer later informed the contact that the dealer had been unreachable and that the buy-back assistance would not be provided. The failure mileage was approximately 50,000.
The contact owns a 2022 Cadillac Escalade. The contact stated that the message "Low Engine Oil" was displayed prematurely. The vehicle was taken to the dealer, where an oil consumption test was performed, and the contact was informed that the vehicle had passed the oil consumption test. The contact later received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The vehicle was taken to the dealer, where the contact was informed that the engine had failed the recall inspection and needed to be replaced. The contact was provided with vehicle rental assistance for approximately 4 days. The dealer later informed the contact that the engine was in good condition and did not need to be replaced. The contact was concerned that the dealer had misassessed the engine condition and was placing the contact and his family at risk. The manufacturer was contacted for buy-back assistance, and a case was filed. The manufacturer later informed the contact that the dealer had been unreachable and that the buy-back assistance would not be provided. The failure mileage was approximately 50,000.
The contact owns a 2022 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2022 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2022 Cadillac Escalade. The contact stated while driving 5 MPH and making a turn, the vehicle stalled in the middle of the roadway. There was no warning light illuminated. The contact was unable to pull over to the side of the road. The vehicle failed to restart and was towed to the dealer, where the fuel pump power control module was replaced. The vehicle was repaired. Additionally, the contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 40,000. VIN tool confirms parts not available.
The contact owns a 2022 Cadillac Escalade. The contact stated while driving 5 MPH and making a turn, the vehicle stalled in the middle of the roadway. There was no warning light illuminated. The contact was unable to pull over to the side of the road. The vehicle failed to restart and was towed to the dealer, where the fuel pump power control module was replaced. The vehicle was repaired. Additionally, the contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 40,000. VIN tool confirms parts not available.
The contact owns a 2022 Cadillac Escalade. The contact stated while driving 75 MPH, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed an undisclosed failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 36,000.
The contact owns a 2022 Cadillac Escalade. The contact stated while driving 75 MPH, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed an undisclosed failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 36,000.
The contact owns a 2022 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2022 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2022 Cadillac Escalade. The contact stated while driving on the highway at 60 MPH, the vehicle started to hesitate, and the vehicle experienced a reduced power. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the crankshaft was faulty and needed to be replaced. The vehicle was repaired. The contact referenced NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); as a possible cause for the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.
The contact owns a 2022 Cadillac Escalade. The contact stated while driving on the highway at 60 MPH, the vehicle started to hesitate, and the vehicle experienced a reduced power. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the crankshaft was faulty and needed to be replaced. The vehicle was repaired. The contact referenced NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); as a possible cause for the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.
The contact owns a 2022 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the dealer was contacted to schedule an appointment; however, the contact was informed that parts for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2022 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the dealer was contacted to schedule an appointment; however, the contact was informed that parts for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2022 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2022 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.