High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
TL* THE CONTACT OWNED A 2008 CADILLAC SRX. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 60 ' 70 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE PASSENGER'S SIDE REAR OF THE VEHICLE. THE CONTACT STATED THAT HIS WIFE CHECKED THE REAR PASSENGER'S SIDE WINDOW TO SEE IF THE WINDOW WAS ROLLED DOWN. THE WINDOW WAS NOT DOWN. SEVERAL SECONDS LATER, THERE WAS A LOUD NOISE AND THE DRIVER LOSS CONTROL OF THE STEERING WHEEL AND THE VEHICLE STARTED SPINNING OUT OF CONTROL. THE DRIVER ATTEMPTED TO REGAIN CONTROL OF THE STEERING WHEEL WHILE THE VEHICLE WAS HEADING TOWARDS THE GUARDRAIL. THE VEHICLE CRASHED INTO THE GUARDRAIL AND SPUN OUT INTO THE ROADWAY. THE CONTACT STATED THAT THE AIR BAGS DEPLOYED. ANOTHER DRIVER THAT WITNESSED THE CRASH REMOVED THE DRIVER FROM THE CRASHED VEHICLE. THE DRIVER WAS PLACED IN THE VEHICLE OF THE OTHER DRIVER. THERE WAS SMOKE COMING FROM THE CRASHED VEHICLE. THE DRIVER SUSTAINED A DISLOCATED VERTEBRAE, HIP AND NECK INJURIES WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO DUTTON CADILLAC OF RIVERSIDE LOCATED AT 8201 AUTO DR #101, RIVERSIDE, CA 92504, (951)842-2566 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PASSENGER'S SIDE REAR TIE ROD BOLT FRACTURED, CAUSING THE WHEEL TO TURN INWARDS AT A 90 DEGREE ANGLE. THE VEHICLE WAS RELEASED TO THE INSURANCE COMPANY. THE INSURNCE COMPANY DEEMED THE VEHICLE A TOTAL LOSS. THE INSURANCE INVESTIGATOR STATED THAT THE FAILURE WAS NOT CAUSED BY A MECHANIC FAILURE. THE CONTACT WAS INFORMED THAT HIS WIFE WAS AT FAULT FOR THE CRASH. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. THE VEHICLE WAS DESTROYED.
TL* THE CONTACT OWNED A 2008 CADILLAC SRX. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 60 ' 70 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE PASSENGER'S SIDE REAR OF THE VEHICLE. THE CONTACT STATED THAT HIS WIFE CHECKED THE REAR PASSENGER'S SIDE WINDOW TO SEE IF THE WINDOW WAS ROLLED DOWN. THE WINDOW WAS NOT DOWN. SEVERAL SECONDS LATER, THERE WAS A LOUD NOISE AND THE DRIVER LOSS CONTROL OF THE STEERING WHEEL AND THE VEHICLE STARTED SPINNING OUT OF CONTROL. THE DRIVER ATTEMPTED TO REGAIN CONTROL OF THE STEERING WHEEL WHILE THE VEHICLE WAS HEADING TOWARDS THE GUARDRAIL. THE VEHICLE CRASHED INTO THE GUARDRAIL AND SPUN OUT INTO THE ROADWAY. THE CONTACT STATED THAT THE AIR BAGS DEPLOYED. ANOTHER DRIVER THAT WITNESSED THE CRASH REMOVED THE DRIVER FROM THE CRASHED VEHICLE. THE DRIVER WAS PLACED IN THE VEHICLE OF THE OTHER DRIVER. THERE WAS SMOKE COMING FROM THE CRASHED VEHICLE. THE DRIVER SUSTAINED A DISLOCATED VERTEBRAE, HIP AND NECK INJURIES WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO DUTTON CADILLAC OF RIVERSIDE LOCATED AT 8201 AUTO DR #101, RIVERSIDE, CA 92504, (951)842-2566 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PASSENGER'S SIDE REAR TIE ROD BOLT FRACTURED, CAUSING THE WHEEL TO TURN INWARDS AT A 90 DEGREE ANGLE. THE VEHICLE WAS RELEASED TO THE INSURANCE COMPANY. THE INSURNCE COMPANY DEEMED THE VEHICLE A TOTAL LOSS. THE INSURANCE INVESTIGATOR STATED THAT THE FAILURE WAS NOT CAUSED BY A MECHANIC FAILURE. THE CONTACT WAS INFORMED THAT HIS WIFE WAS AT FAULT FOR THE CRASH. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. THE VEHICLE WAS DESTROYED.
WE WERE STOPPED AT A TRAFFIC LIGHT, WHEN THE ENGINE MADE A VERY LOUD, HARSH NOISE AND BEGAN RACING AT A HIGH REV. EVEN WITH BRAKES FULLY APPLIED, WE WERE PROPELLED INTO THE INTERSECTION; TRIED TO JAM THE GEAR SHIFT INTO NEUTRAL, BUT COULD NOT IN TIME. WE WERE STRUCK FROM THE LEFT FRONT AND THE VEHICLE WAS KNOCKED ONTO THE RIGHT SIDE. MINOR INJURIES, TREATED AND RELEASED AT THE EMERGENCY ROOM. VEHICLE WAS TOTALED. *JS
WE WERE STOPPED AT A TRAFFIC LIGHT, WHEN THE ENGINE MADE A VERY LOUD, HARSH NOISE AND BEGAN RACING AT A HIGH REV. EVEN WITH BRAKES FULLY APPLIED, WE WERE PROPELLED INTO THE INTERSECTION; TRIED TO JAM THE GEAR SHIFT INTO NEUTRAL, BUT COULD NOT IN TIME. WE WERE STRUCK FROM THE LEFT FRONT AND THE VEHICLE WAS KNOCKED ONTO THE RIGHT SIDE. MINOR INJURIES, TREATED AND RELEASED AT THE EMERGENCY ROOM. VEHICLE WAS TOTALED. *JS
CAR WAS PARKED IN GARAGE AND THE MOONROOF WAS OPENED EARLIER IN THE DAY WITH NO ISSUES. THERE WERE NO CRACKS AT ALL IN THE MOONROOF AND NO ROCKS HAD HIT THE VEHICLE. AS THE CAR WAS PARKED IN OUR GARAGE WITH OUR 1 YEAR OLD DAUGHTER STILL IN HER CAR SEAT AND MY HUSBAND AND I WERE AT THE FRONT OF THE GARAGE, THE MOONROOF SHATTERED AND THE GLASS GOT ALL OVER THE INTERIOR OF THE CAR. AGAIN, THERE WERE NO SIGNS OF GLASS AND OR WEAR ON THE ACTUAL MOONROOF DURING THE DAY. CADILLAC'S MOONROOF DEPARTMENT STATED THAT IT MAY HAVE BEEN DUE TO A TEMPERATURE CHANGE. THIS IS RIDICULOUS SINCE WE LIVE IN NEW HAMPSHIRE AND THE WEATHER WAS A PERFECT 64 DEGREES AND OUR GARAGE WAS AROUND 75. YOU ASSUME THAT THE GLASS IN YOUR CAR COULD WITHSTAND MOST SITUATIONS. THIS COULD HAVE BEEN A MAJOR INCIDENT IF WE WOULD HAVE BEEN DRIVING ON THE HIGHWAY WHEN THIS HAPPENED AND THERE ARE 6 OTHER KNOWN CASES OF THIS ON THE SAFELY WEBSITE. I UPLOADED A VIDEO AT HTTP://YOUTU.BE/UUECQCOB0OG . *TR
CAR WAS PARKED IN GARAGE AND THE MOONROOF WAS OPENED EARLIER IN THE DAY WITH NO ISSUES. THERE WERE NO CRACKS AT ALL IN THE MOONROOF AND NO ROCKS HAD HIT THE VEHICLE. AS THE CAR WAS PARKED IN OUR GARAGE WITH OUR 1 YEAR OLD DAUGHTER STILL IN HER CAR SEAT AND MY HUSBAND AND I WERE AT THE FRONT OF THE GARAGE, THE MOONROOF SHATTERED AND THE GLASS GOT ALL OVER THE INTERIOR OF THE CAR. AGAIN, THERE WERE NO SIGNS OF GLASS AND OR WEAR ON THE ACTUAL MOONROOF DURING THE DAY. CADILLAC'S MOONROOF DEPARTMENT STATED THAT IT MAY HAVE BEEN DUE TO A TEMPERATURE CHANGE. THIS IS RIDICULOUS SINCE WE LIVE IN NEW HAMPSHIRE AND THE WEATHER WAS A PERFECT 64 DEGREES AND OUR GARAGE WAS AROUND 75. YOU ASSUME THAT THE GLASS IN YOUR CAR COULD WITHSTAND MOST SITUATIONS. THIS COULD HAVE BEEN A MAJOR INCIDENT IF WE WOULD HAVE BEEN DRIVING ON THE HIGHWAY WHEN THIS HAPPENED AND THERE ARE 6 OTHER KNOWN CASES OF THIS ON THE SAFELY WEBSITE. I UPLOADED A VIDEO AT HTTP://YOUTU.BE/UUECQCOB0OG . *TR
TL*- THE CONTACT OWNS 2008 CADILLAC SRX. SINCE THE DAY OF PURCHASE, WATER HAS BEEN ACCUMULATING IN THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALERSHIP AND THEY REPAIRED THE FRONT FIRE WALL. THAT DID NOT REMEDY THE ISSUE AND WATER CONTINUED ACCUMULATING IN THE VEHICLE. THIS HAS OCCURRED THREE TIMES AND THE DEALERSHIPS HAS NOT BEEN ABLE TO REMEDY THE ISSUE. THE CONTACT TRIED TO RETURN THE VEHICLE AND THE DEALERSHIPS REFUSES TO TAKE THE VEHICLE BACK. THE CURRENT MILEAGE WAS 11,000 AND THE FAILURE MILEAGE WAS 54.
TL*- THE CONTACT OWNS 2008 CADILLAC SRX. SINCE THE DAY OF PURCHASE, WATER HAS BEEN ACCUMULATING IN THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALERSHIP AND THEY REPAIRED THE FRONT FIRE WALL. THAT DID NOT REMEDY THE ISSUE AND WATER CONTINUED ACCUMULATING IN THE VEHICLE. THIS HAS OCCURRED THREE TIMES AND THE DEALERSHIPS HAS NOT BEEN ABLE TO REMEDY THE ISSUE. THE CONTACT TRIED TO RETURN THE VEHICLE AND THE DEALERSHIPS REFUSES TO TAKE THE VEHICLE BACK. THE CURRENT MILEAGE WAS 11,000 AND THE FAILURE MILEAGE WAS 54.
WHILE IN A LOCKED GARAGE OVERNIGHT THE MIDDLE GLASS PANEL OF THE SUNROOF SHATTERED AND TOSSED GLASS PIECES ALL OVER THE TOP OF THE CAR AND THE GARAGE FLOOR ON BOTH SIDES OF THE CAR. NOTHING HAD DROPPED OR HIT THE ROOF PANELS THAT WOULD HAVE CAUSED IT TO SHATTER. *TR
WHILE IN A LOCKED GARAGE OVERNIGHT THE MIDDLE GLASS PANEL OF THE SUNROOF SHATTERED AND TOSSED GLASS PIECES ALL OVER THE TOP OF THE CAR AND THE GARAGE FLOOR ON BOTH SIDES OF THE CAR. NOTHING HAD DROPPED OR HIT THE ROOF PANELS THAT WOULD HAVE CAUSED IT TO SHATTER. *TR
ROLL OVER AND ROOF CRUSHED CAUSING SEVERE SPINAL CORD INJURY. *TR
ROLL OVER AND ROOF CRUSHED CAUSING SEVERE SPINAL CORD INJURY. *TR
ROLL OVER AND ROOF CRUSHED CAUSING SEVERE SPINAL CORD INJURY. *TR
ROLL OVER AND ROOF CRUSHED CAUSING SEVERE SPINAL CORD INJURY. *TR