2010 CADILLAC SRX Exterior Lighting Problems

Head Light Assembly - The dim lights are life threating. This is a know defect, and should have been part of a recall. A class action lawsuit was filed. GM loss, and replaced the head light assembly for the minimum amount of time ending in 2019. My car has 89,000 the dim lights have probably never been good. This should have been a total recall, instead, GM quit paying for headlight replacement in 2019. If you call GM/Cadillac 800-333-4223 they will tell you they quit because that was part of the settlement. Every head light assembly should have been replace, a total recall.

I recently notice that I had very little light on the low beam of my headlights. Cannot see the road unless on high beam. Dealership said it is a problem that they have had with the SRX and have replaced so many 'headlight assembly's' that they now carry them in stock. Since you can't drive with the high beams on in traffic I feel this is a failure of the model and can only be fixed by replacement...quote of $1750.00.

The first things to go were the headlights, rearview camera & the seatbelt wouldn't fully retract. Then ALL the dash warning lights flashed like a Christmas tree; the radio, heat & AC settings changed on their own; & the navigation screen scrambled into pixels like a crashed computer screen! These issues went on sporadically for months. I was convinced the vehicle was possessed. It seemed things would act up when it rained, was damp or humid. After spending thousands, things got worse. My windows, sun roof & hatchback opened on their own & wouldn't close. I'd have to pull over, turn off the engine, wait a while & restart it like a reset, which was rarely successful the first time. I haven't opened my sunroof in over a year. I mentioned all of the above to the dealership mechanics during regular maintenance & repairs but they could never find the source of the problem, did what they could & said this model was notorious for having electrical issues. Then for weeks, I'd find my hatchback open every morning. I'd close it. Minutes later, it would open again & again & again. I stood there in disbelief. This became a neighborhood joke & was happening even more than I realized because my neighbors had been closing it whenever they saw it open. They thought the vehicle was possessed, as well. After the hatchback, they replaced the module. Shortly after that, I found a puddle on the driver's side floor. I didn't notice it right away because of the winter weather. I removed the floor mats to clean them & saw the puddle. Whatever they did must have rerouted the water & while sitting in the vehicle during a storm, I found one, which I filmed. The warning lights started again, but I don't want to spend thousands more on this vehicle. According to Carvana, it's only worth ~$2000. I've read that the sunroof leak is prevalent in the 2010 SRX & other models. Is there anything you can do?

I had a headlight go out so I purchased new bulbs had both of them installed, low beams … and I still can’t see in the dark even after having my outside lamps detailed and cleaned. I have to drive with my high beams on in the dark. This needs to be a recall , something is not right with the lights on this vehicle. So Now I just try not to drive at night which is hard with the time.

The headlights are very dim and I cannot drive this vehicle at night due to safety. This problem comes back after replacement of headlight assembly.

headlights fill with moisture and condensation causing headlights to not function properly and creates a safety issue when driving at night. Condensation also results in premature headlight bulb failure. This problem is well documented by customers of these vehicles however no repairs of this manufactured defect have been provided by the manufacturer.

The contact owns a 2010 Cadillac SRX. The contact stated when she turned on the headlights, she noticed that the passenger’s side headlight was not illuminated. The contact then noticed that the headlight assembly had water on the inside. The contact was able to drain the water out the headlight assembly and the headlight illuminated; however, the failure occurred with the driver’s side headlight assembly. The dealer was contacted and stated that the headlight assemblies were out of stock. The manufacturer was contacted but offered no assistance. The failure mileage was 170,310.

Mileage: 170,310

The contact owns a 2010 Cadillac SRX. The contact stated that there was water inside the headlamp housing. While driving at night, the headlights failed to produce adequate lighting; the hi-beam headlights was needed for safe nighttime driving. The vehicle was taken to the local dealer where it was diagnosed; however, the diagnostic result was unknown. The vehicle was not repaired. The manufacturer was notified of the failure but no further assistance was provided. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2010 Cadillac SRX. The contact stated that while driving approximately 45 MPH, the headlights suddenly stopped illuminating. The vehicle was taken to the local dealer who diagnosed that the headlamps were damaged due to condensation and moisture inside the headlight assemblies and the headlight assemblies need to be replaced. The vehicle was repaired. The manufacturer was notified of the failure but no assistance was offered. The contact indicated that the vehicle was previously serviced for the same failure however, the failure recurred. The failure mileage was 98,000.

Mileage: 98,000

The contact owns a 2010 Cadillac SRX. The contact stated that while driving at various speeds, the headlights were significantly dim. There were no warning lights illuminated. Upon inspecting the headlights, the contact noticed that water had leaked inside the headlight housing. The dealer was notified of the failure and informed the contact that the headlight replacement would be at his own expense since an unknown recall had already expired. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 52,000.

Mileage: 52,000

The contact owns a 2010 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the headlights failed to illuminate as needed. Additionally, water would seep into the headlights. The vehicle was taken to a dealer and diagnosed that the headlights needed to be replaced. The dealer informed the contact that he had to pay out of pocket for the headlight replacement and to contact the manufacturer for reimbursement. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 94,024.

Mileage: 94,024

When driving at night with my headlights on regular low beam, I can't see a [XXX] thing! It is beyond dangerous to drive with low beams on. Unfortunately it has resulted in me driving with my brights on causing oncoming motorists to deal with being vision impaired, making it another dangerous situation! This is completely ridiculous that Cadillac will not recall these headlamps. I am not able to afford the replacements and was totally unaware of this issue when I purchased this SUV last April. What a shame! I love the car, just hate that I can't see driving at night. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Condensation in headlights.

Headlights suddenly went out while driving. Only the fog lights worked. Very dangerous! I am appalled that Cadillac hasn’t recalled these vehicles and even more appalled that there is thousands of complaints regarding this same issue! Complaints recorded and sent to Cadillac and yet no recall? Why? I cannot drive my vehicle at night now. Replacing the headlights is a temporary fix because as soon as it rains or snows condensation gets into the headlights and they go out again. I want to know when Cadillac is going to standby their product and take responsibility? God forbid, there is a loss of life due to this gross negligence.

Headlights have excessive water and moisture internally causing extremely poor night visibility to the point you can't see the road without turning on your brights which is also extremely dangerous with oncoming traffic. So dangerous try not to drive at night.

The contact owns a 2010 Cadillac SRX. The contact stated while driving 50 mph in the rain, due to the dim lighting on the headlights he failed to see a sofa in the middle of the freeway and crashed into it. The contact stated he did not sustain any injuries nor sought medical attention. A police report was filed. The vehicle was not drivable. The contact towed the vehicle to the local dealer and repaired the structural damage on the body but did not inform the failure of the dim lighting. The contact stated he continues to experience the same failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 140,000.

Mileage: 140,000

Water gets into the headlight assembly causing the lights to dim and create a safety hazard, Caddilac knows of this problem but did not issue a recall only a reimbursement offer that has expired.

Headlights leak moisture into housings and degrade headlight visibility at night to the point you can’t see the road!

The contact owns a 2010 Cadillac SRX. The contact stated that the headlights would fail to operate once moisture entered the headlight module. The contact stated that either the check right headlamp or check left headlamp warning message would appear on the instrument panel during the failure. The dealer was notified of the failure and informed her that if the headlights were replaced by an independent mechanic, she might be reimbursed through a manufacturer warranty. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 40,000. Consumer stated problem is ongoing.

Mileage: 40,000

The seal used in the headlight housing is of cheap quality. It rained yesterday and both the headlights of my car were filled with moisture. The car has never been in an accident not there are any dents or broken parts around the headlight housing that will cause this issue. The headlights stopped working and it became hazardous driving condition. This has been a common problem in this year and generation of SRX but my vehicle didn’t have any recalls but yet I’m facing this problem

I HAVE BEEN HAVING PROBLEMS WITH MY HEADLIGHTS SINCE THE DAY IT FIRST RAINED AND I PURCHASED MY VEHICLE. NOW THE LIGHTS HAVE DIMMED ALL THE WAY DOWN AND FLICKER AS I DRIVE AT NIGHT CAN'T SEE ANYTHING. I HAVE REPLACED NUMEROUS BULBS AND FUSES TO NO AVAIL. THE SEATS ACT WEIRD WHEN YOU SET THEM FOR YOURSELF OR ANOTHER DRIVER. THE WIPERS BARLEY WORK ITS LIKE DRIVING TRYING TO KILL YOURSELF OR SOMEONE ELSE.

HEADLIGHTS HAVE CONDENSATION IN THEM & VISABILITY IS ALMOST NON -EXISTANT...I CANNOT DRIVE THE VEHICLE AFTER DARK IN FEAR FOR MYSELF OR OTHER DRIVERS...

HEADLIGHTS KEEPS BURNING OUT. REPLACED THEN 2 TIMES SINCE I'VE HAD IT. ENGINE KEEPS GOING OUT. BOUGHT THE CAR FOR $25,000. AND SPENT OVER $5000. ON THE SAME PROBLEM FOR THE TIMING CHAIN ISSUE, TWICE. REPLACED ALL CENTERBEARINGS WITHIN 1 1/2 YEAR. ENGINE LIGHT WON'T GO OFF. STILL CAN'T SEE TO DRIVE AT NIGHT.

Mileage: 121,077

HEADLIGHT PROBLEM, I CHANGE THE HEADLIGTS 3 YEARS BACK AT THE DEALER BECAUSE OF WATER INSIDE THE UNITS. NOW 3 YEARS LATER I DRIVING IN COMPLETE DARKNESS THE INSIDE REFLECTOR IT SEEM TO BE FOG UP OR THE REFLECTOR IS NO GOOD . THIS IS A HAZARD I CAN NOT SEE NOT EVEN A FOOT A WAY FROM INSIDE CAR. IT SEEM LIKE I'M DRIVING WITH OUT LIGHT. IS A VERY SPENCIVE FIX.

Mileage: 75,000

DRIVER SIDE HEADLAMP HAS WATER INSIDE. THIS CAUSES THE HEADLIGHT TO GO OFF COMPLETELY FOR A WHILE. IT'S AS IF A SHORT EXISTS. VISIBILITY IS BAD. GM CADILLAC SENT A LETTER RECENTLY THAT A DESIGN DEFECT EXISTS. IF THE PROBLEM OCCURRED IN MY VEHICLE, I CAN GET REIMBURSED. WELL, THE PROBLEM OCCURED ON THE RIGHT SIDE HEADLIGHT A COUPLE OF YEARS AGO. DEALERSHIP FIXED IT AND I HAD TO PAY. I RECENTLY RECEIVED A PARTIAL REIMBURSEMENT FROM GM. AT THE TIME, THE DEALERSHIP STATED THE OTHER HEADLIGHT WAS NOT SO BAD. THEY DID NOT REPLACE, BUT I DID NOT HAVE THE RESOURCES TO REPLACE IT AT THE TIME. TODAY, I CALLED A CADILLAC DEALERSHIP AND WAS INFORMED THAT GM WILL NOT COVER IT BECAUSE IT HAD TO BE DONE BY SEPTEMBER 2020. HOWEVER, WHY WOULD THERE BE A LIMIT ON AN ADMITTED DESIGN DEFECT BY THE MANUFACTURER? IT IS A SAFETY DEFECT IN MY OPINION, AS I AM A NIGHT DRIVER IN THE RAINY PACIFIC NORTHWEST. ATTACHED ARE 2 PHOTOS. THE CLOUDY ONE IS THE LEFT DRIVER SIDE WINDOW (PHOTO IMG 3203) AND THE CLEAR ONE THAT WAS REPLACED IS ON THE RIGHT (IMG 3204).

BEFORE I PURCHASED THIS CAR I SPECIFICALLY ASKED THE DEALERSHIP IF IT HAD HEADLIGHT ISSUES GETTING MOISTURE IN AND THEN HID LIGHTS GOING OUT. I WAS TOLD NO THAT IT DID NOT. I PURCHASED THE VEHICLE THEY HAD IT AT THE DEALERSHIP FOR ONE MORE WEEK BECAUSE THEY WERE DOING A REPAIR ON THE IN-DASH ENTERTAINMENT SYSTEM. I PICKED THE CAR UP DROVE IT HOME THAT EVENING AND NOTICED THE HEADLIGHTS WERE DIFFERENT COLORS. WITHIN ONE WEEK WE HAD SOME RAIN, THE CAR WAS PARKED IN THE DRIVEWAY DURING THIS TIME AND WHEN IT WAS DRIVEN NEXT MY FRONT RIGHT HEADLIGHT WENT OUT. THEY ARE A HIGH LOW BEAM HID LIGHT WHICH CANNOT STAND MOISTURE. I LET THE DEALERSHIP KNOW THEY HAVE NOT GOTTEN BACK WITH ME AS TO FIXING THIS PROBLEM BECAUSE I TOLD THEM IT WAS A SAFETY ISSUE. AND I FEEL THAT I WAS MISLED WHEN I PURCHASED THE VEHICLE BECAUSE I WOULD NOT HAVE PURCHASED IT HAD I KNOWN AND I HAVE SUBSEQUENTLY BEEN PULLED OVER IN THE SAID VEHICLE TWICE WELL I HAVE BEEN AWAITING COMMUNICATION WITH THE DEALERSHIP, AS I HAVE EMAILED MY SALESPERSON WHY AND TOLD HIM WHAT I FOUND OUT FROM A DEALERSHIP HOW THE REPAIR PROCESS IS TO WORK. I WAS TOLD BY HIM PREVIOUSLY MY SALES GUY, THAT WE WOULD BOTH GATHER INFORMATION AND THAT THE DEALERSHIP WOULD COME UP WITH I PLAN TO CORRECT THIS PROBLEM. THE LIGHT WENT OUT MID-TO-LATE OCTOBER AND HERE IT IS DECEMBER 23RD AND I STILL HAVE NO HEADLIGHT.

Mileage: 97,000

THE FRONT LIGHT HAVE A RECALL YET GM TELLS ME MINE DOESN'T QUALIFY. NOW MY LIGHTS WILL NOT WORK AT DARK, TO SAY THE LEAST THIS IS VERY DANGEROUS AND GM NEEDS TO HOPE I DO NOT HAVE AN ACCIDENT DUE TO NO HEADLIGHTS AT DARK. IT IS OVER 3000.00 JUST FOR PARTS AND NO PROMISES FROM GM THIS WILL FIX OR KEEP FROM HAPPENING AGAIN. GM SHOULD BE ASHAMED OF THEIR INTEGRITY

Mileage: 60,000

HEADLIGHT ISSUE. GM SAID THEY WOULD REIMBURSE ME FOR WHAT I PAID TO GET MY HEADLIGHTS FIXED, BUT THEY APPEAR TO BE SCAMMING ME AND GIVING ME THE RUN AROUND. NOT ABLE TO FIND SOMEONE TO HELP ME. NO WAY TO MAKE A COMPLAINT. PLEASE HELP ME.

Mileage: 146,000

EVERY TIME IT RAINS MOISTURE GET IN THE HEADLIGHTS AND THEY GO OUT UNTIL IT DRYS

Mileage: 146,000

HEAD LAMP FOG UP WITH MOISTER AND HEAD LIGHTS ARE DIM . VERY HARD TO SEE AT NIGHT STATIONARY AND IN MOTION

Mileage: 1,090,000

HEADLIGHTS ARE BAD EVEN CHANGING THE BULBS QUITE A FEW TIMES. AND ASKED FROM A DEALERSHIP THEY WANT TO CHANGE THE HEADLIGHTS COMPLETELY AND REPAIR COULD COST OVER $1500 DOLLARS THAT IS A RIP OF ALREADY PAID HELL LOT A MONEY TO BUY THIS CAR

Mileage: 142,000

HEADLIGHTS ARE ALWAYS FULL OF MOISTURE/CONDENSATION ON THE INSIDE

Mileage: 82,000

THERE IS ALREADY A CLASS ACTION LAWSUIT REGARDING THE HEADLIGHTS FOGGING AND DIMMING WHILE DRIVING ON THIS MODEL VEHICLE. BOTH DRIVER SIDE AND PASSENGER SIDE LIGHTS FOG, WHICH CAUSES THE HEADLIGHTS TO BOTH DIM AND GO OUT CAUSING THOUSANDS OF DOLLARS WORTH OF REPAIR. I HAVE NOW HAD TO HAVE MINE REPLACED TWICE DUE TO FOGGING IN THE HEADLIGHT ASSEMBLY. THIS PROBLEM HAPPENS REGARDLESS OF BEING STATIONARY, PARKED, INDOORS OR OUTDOORS, DRIVING OR NOT. HOWEVER, THE CLASS ACTION WAS ONLY SETTLED FOR MICHIGAN AND FLORIDA - CADILLAC HAS ADMITTED THERE IS A PROBLEM, BUT WILL NOT FIX THE PROBLEM IN OTHER STATES.

Mileage: 112,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHT WAS INADEQUATE FOR NIGHT TIME DRIVING. THE VEHICLE WAS TAKEN TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788) WHERE THE PASSENGER'S SIDE HEADLIGHT WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 100,000.

Mileage: 100,000

I RARELY DRIVE AT NIGHT, BUT WHEN I DO THE LOW BEAM HEADLIGHTS ARE SO DIM I CANNOT SEE ANYTHING

Mileage: 115,000

MY HEADLIGHTS HAVE CONDENSATION AND ARE VERY DIM. THEREFORE, AT NIGHT IT IS VERY DIFFICULT TO DRIVE DUE TO THE DIMNESS. NOW, CADILLAC WANTS ME TO PAY UPFRONT FOR THE REPAIRS WHICH INCLUDES A DIAGNOSTIC TO BE DONE BY A CERTIFIED CADILLAC TECHNICIAN. I HAVE NO PROBLEM WITH HAVING CADILLAC DOING THE WORK BUT, I DO NOT THINK I SHOULD HAVE TO PAY UPFRONT. MY HUSBAND AND I ARE BOTH RETIRED AND ON A FIXED INCOME SO $1,500 IS A LOT OF MONEY FOR A PROBLEM THAT CADILLAC KNEW ABOUT FROM THE BEGINNING.

Mileage: 64,000

2010 CADILLAC SRX:VEHICLE IDLE ROUGH AND KILLING I GET A ENGINE SHUT OFF MESSAGE AND CODES P0017 POPS UP I TAKE TO DEALERSHIP AND I AM TOLD IT'S MY TIMING CHAIN THAT NEEDS TO BE REPLACE VEHICLE IS STILL IN GREAT CONDITION I GOT AN OIL CHANGE THE DAY BEFORE INCIDENT PURCHASED THE VEHICLE 4 YEARS AGO .I DID RESEARCH AND FOUND THAT I AM NOT THE ONLY PERSON THAT'S HAVING THIS PROBLEM A RECALL NEEDS TO BE DONE ON TIMING CHAIN.IT WILL COST ME 2800 TO FIX VEHICLE IS STILL LIKE NEW BESIDES TIMING CHAIN

Mileage: 156,000

(1) REAR HATCH CANNOT BE OPENED MANUALLY, SENSOR SHORTED OUT DUE TO DESIGN FLAW ALLOWING WATER TO COME IN CONTACT WITH SENSOR. THIS IS A SAFETY ISSUE IN THE EVENT OF A FIRE.NO WAY TO EXIT THE VEHICLE FROM THE REAR. NO SAFETY RELEASE. (2) HEADLIGHTS POOR DESIGN , CONDENSATION BEHIND FRONT HEADLIGHTS MAKING IT IMPOSSIBLE TO SEE AT NIGHT. (3) SUNROOF DRAIN LINE TOO SHORT, DESIGN ISSUE. WATER COLLECTS FROM ROOF DRAIN AND LEAKS INTO PASSENGER FLOOR. WHEN THIS LINE BECOMES DISLODGED. DRAIN LINE IS ABOUT 2 INCHES TOO SHORT. CADILLAC KNOWS ABOUT THE PROBLEM BUT WILL DO NOTHING TO FIX IT. AGAIN ANOTHER $1000.00. THE FRONT DASH DASH NEEDS TO BE REMOVED TO FIX THIS. CADILLAC IS AWARE OF ALL THESE ISSUES AND REFUSES TO MAKE CORRECTIONS, THESE ARE ALL COMMON PROBLEMS NOT JUST MY VEHICLE BUT EVERY OTHER SRX FROM 2010 TO 2015. I'VE BEEN TO THE DEALER ON NUMEROUS OCCASION AND ALL I'VE GOTTEN WAS IT WILL COST X AMOUNT OF DOLLARS TO FIX IT. THEY RECENTLY SENT OUT A REPAIR FORM FOR THE HEADLIGHT ISSUE , BUT REQUIRE YOU TO PAY UP FRONT AND HOPEFULLY YOU'LL GET YOUR MONEY REIMBURSED AFTER FILLING OUT MULTIPLE FORMS.

Mileage: 50,000

THIS VEHICLE IS PRETTY GOOD BUT WHAT HAS FRUSTRATED ME FOR A COUPLE OF YEARS NOW IS BECAUSE MY WIFE DRIVES THIS VEHICLE AND THE LIGTHS ARE ALMOST NON-EXISTENT THE HEADLIGHTS ARE HORRIBLE FOR A WHILE IT APPEARED THERE WAS A LOT OF MOISTURE AND WATER IN HEADLIGHTS AND NOW WE HAVE TO USE BRIGHTS IN ORDER TO SEE ANYTHING. I WAS A PRICE OF 1600 FOR BOTH LIGHTS TO BE FIXED AND I AM A PASTOR AND DO NOT HAVE THAT KIND OF MONEY FOR LIGHTS. PLEASE HELP ME. I ALSO WITHIN THE LAST COUPLE OF YEARS AM NOW HAVING ISSUES IN AND OUT WITH RADIO AND THE SCREEN NOT MOVING UP OR DOWN AT SPORADIC INTERVALS. SOMETIMES IT WORKS AND OTHERS IT DOES NOT.

Mileage: 130,000

THERE IS MOISTURE COLLECTING IN THE HEADLAMPS AND HAS CAUSED THE DRIVER SIDE LOW/HIGH BEAM HID HEADLIGHT TO STOP WORKING.

Mileage: 100,000

PASSENGER HEADLIGHT ASSEMBLY HAS MOISTURE IN IT, WHICH BLOCKS THE LIGHT, AND HID LIGHT JUST FAILED. NOT A LIGHT BULB ISSUE, BUT OTHER ELECTRICAL COMPONENTS FAILING DUE TO MOISTURE. UNSAFE CONDITION, AND HUNDREDS OF SIMILAR COMPLAINTS ARE NOTED ON THE NHTSA COMPLAINTS SITE AND ELSEWHERE.

Mileage: 103,000

MOISTURE IN BOTH HEADLIGHT PLASTIC ASSEMBLIES CAUSING THE LOW BEAM LIGHTS TO APPEAR VERY DIM, RESTRICTING NIGHT VISION. THE ONLY OPTION IS TO DRIVE WITH THE HI BEAMS ON ALL THE TIME OR NOT TO DRIVE AT NIGHT. THE MOISTURE IS ALSO CAUSING THE BULBS TO GO OUT PREMATURELY.

Mileage: 78,600

THE FACTORY HEADLIGHTS ON THE 2010 CADILLAC SRX OVER TIME DEVELOP MOISTURE AND THE BULB BECOMES DIM. HID LENS BECOME OBSCURED AND MAKES IT EXTREMELY UNSAFE TO DRIVE AT NIGHT, ESPECIALLY ON UNLIT ROADS.

Mileage: 151,000

HEADLIGHT ON PASSANGER SIDE NOT WORKING CHANGED BULBS AND FUSES STILL THE LOW AND HIGHBEAMS ARE NOT WORKING.

WHILE I WAS DRIVING AT A SPEED OF 50 MPH THE REDUCED ENGINE POWER SIGNAL CAME ON AND IT STARTED TO LOSE POWER AND POWERED DOWN TO 18MPH AND WOULD NOT GO ANY FASTER CAUSING ME TO ALMOST GET REAR ENDED, I HAD TOOK IN TO REPAIR SHOP RIGHT AWAY, THEY PUT IT ON THE SCANNER AND TOLD ME THAT I IT WAS A THROTTLE BODY ISSUE SO I GOT THAT FIXED THE NEXT DAY THE CHECK ENGINE LIGHT CAME ON AGAIN SO I TOOK IT BACK AND THEN THEY SAID THE TIMING CHAIN NEEDED TO BE FIXED AND THEN THEY SAID TO LOOK AND SEE IF IT WAS A RECALLED ISSUE BECAUSE WITH ONLY 102,000 MILES I HAD RESEARCHED AND I SEE A LOT OF COMPLAINTS ABOUT THE SAME ISSUE WITH MY SUV AND NO RECALLS, THE SHOP SAID ITS A BIG JOBS AND ITS GOING TO COST OVER 3,000 DOLLARS AND THE CAR IS ONLY WORTH 4500 AT THE PRESENT TIME, ALSO MY STABILITY CONTROL LIGHT STAYS ON THEY I HAD ALREADY GOT THAT FIXED ON AND THE LIGHT WENT OFF BUT NOW IT IS BACK ON THE SHOP SAID IT IS DUE TO THE POOR DESIGN ON CADILLAC'S PART FROM THE SMALL MAGNETIC RING THAT IS ATTACHED TO THE BEARING, I HAVE RESEARCHED THIS ALSO AND I SEE A LOT OF COMPLAINTS ABOUT THIS AND AGAIN NO RECALL, ALSO WHEN STARTING MY SUV ALL MY PANELS DON'T WORK AND IF I POWER DOWN MY WINDOWS IT IS VERY VERY SLOW TO COME BACK UP I HAVE TO SHUT MY CAR OFF AND RESTART IT FOR EVERYTHING TO WORK AGAIN , I HAD RESEARCHED THIS AND A LOT OF COMPLAINTS BUT AGAIN NO RECALL, ALSO THE FRONT HEAD LIGHT ARE CONSTANTLY FOGGING UP AGAIN BAD DESIGN ON CADILLAC I RESEARCHED THIS AND AGAIN A LOT OF COMPLAINT AS WELL, BUT NO RECALLS IT SEEM THAT THE 2010 CADILLAC SRX HAS A LOT OF DEFECT AND NOTHING IS BEING DONE ABOUT IT ALSO THIS STUFF IS VERY DANGERS AND SAFETY ISSUES THAT ARE NOT BEING ADDRESSED AND SOMEBODY IS GOING TO END UP DEAD OR IS THAT WHAT CADILLAC WAITS FOR BEFORE RECALLING, IT COULD OF BEEN VERY BAD FOR ME IF I DID END UP GETTING REAR ENDED I WAS VERY LUCKY.

Mileage: 102,302

HEADLIGHTS GET WATER INSIDE ASSEMBLY AND SHORT OUT HEADLIGHTS

Mileage: 68,000

WARNING LIGHT FOR LOW BEAM HEADLIGHT DRIVER SIDE CAME ON WHEN I STARTED MY CAR. UPON CHECKING THE HEADLIGHT I SAW THE HEADLIGHT WAS OUT AND THERE WAS WATER ACCUMULATED ON THE LENS COVER. I WAS TOLD BY MY MECHANIC THAT THIS A VERY FREQUENT PROBLEM WITH THIS CAR AND THAT BOTH LENSES HAD WATER ACCUMULATION. I HAD TO REPLACE THE BULB, BALLAST, AND FIRING MECHANISM IN ORDER TO GET THE HEADLIGHT TO WORK, BUT THE ERROR MESSAGE IS STILL ON DASH. WHEN I CALLED CADILLAC, THEY TOLD ME THERE WERE NO OTHER ISSUES WITH THIS CAR AND I WAS THE ONLY ONE COMPLAINING DESPITE THE CADILLAC SRX DEFECTIVE HEADLIGHT CLASS ACTION LAWSUIT IS CHESTER STEELE V. GENERAL MOTORS, LLC CASE NO.2:17-04323, IN THE U.S. DISTRICT COURT FOR THE CENTRAL DISTRICT OF CALIFORNIA. THE CAR IS ALWAYS GARAGED AT NIGHT - FOGGING OCCURS EVEN IF IT HAS NOT BEEN RAINING.

Mileage: 112,000

AFTER IT RAINED, I NOTICED THERE WERE 3+ INCHES OF WATER IN THE DRIVER SIDE HEADLIGHT ASSEMBLY CAUSING MOISTURE BUILDUP. THE BUILDUP LEADS TO HAVING NO HEADLIGHTS. I HAVE TRIED COVERING IT UP WITH CAR COVERS AND DRYING OUT THE WATER BUT NOTHING HAS WORKED. A FEW MONTHS HAVE GONE BY AND THE PASSENGER SIDE IS NOW ALSO AFFECTED.

Mileage: 120,000

I HAVE NOTICED EXCESSIVE WATER DROPLETS IN HEADLIGHTS IT'S SO BAD VISIBILITY IS A SAFETY CONCERN AT NIGHT BECAUSE YOU CAN SEE HEADLIGHTS DON'T EVEN LOOK LIKE THERE ON. I HAVE TO USE HIGH BEAMS WHICH PUTS OTHERS LIVES IN DANGER DUE TO BEING BLINDED BY THE BRIGHT LIGHTS THAT CAN LEAD INTO MORE CRASHES.

THE INSIDES OF MY HEADLIGHTS COLLECT CONDENSATION. THE BULBS ARE VERY DIM EVEN THOUGH THEY HAVE BEEN REPLACED WITH NEWER HIGH-INTENSITY BULBS. NIGHT DRIVING, ESPECIALLY WHEN ITS RAINING OR SNOWING IS HAZARDOUS.

Mileage: 75,000

POOR HEADLIGHT VISIBILITY DUE TO DIM LOW BEAMS AND MOISTURE BUILDUP INSIDE THE LENS. GM DOES NOT CONSIDER IT A SAFETY ISSUE AND THEREFORE HAS NOT ISSUED A RECALL. THE CAR IS NOT SAFE TO DRIVE AT NIGHT.

Mileage: 78,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT MOISTURE ACCUMULATED IN THE HEADLIGHTS, WHICH LED TO THE PASSENGER SIDE HEADLIGHT SHUTTING OFF. THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH AT THE TIME OF THE FAILURE. THE VEHICLE WAS TAKEN TO FLOW CADILLAC (336-760-7000, LOCATED AT 1400 S STRATFORD RD, WINSTON-SALEM, NC 27103) WHERE THE HEADLIGHT ASSEMBLY WAS REPLACED; HOWEVER, THE FAILURE RECURRED WITH THE DRIVER'S SIDE HEADLIGHT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE WARRANTY WAS EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 117,268.

Mileage: 117,268

I JUST BOUGHT THIS CAR FRIDAY ,FIRST I HAD A PROBLEM WITH WATER IN THE HEAD LIGHTS I CORRECTED THAT MY SELF ,NOW THE HEADLIGHTS ON DIM IS SO DIM IT'S DIFFICULT TO SEE THE ROAD AT NIGHT ,AT TIMES YOU CAN'T SEE THE WHITE STRIP ON THE SIDE OF THE ROAD I'M 69 YEARS OLD IT MAKES DRIVING AT NIGHT VERY DIFFICULT ,PLEASE CHECK THIS OUT THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

Mileage: 115,670

HEAD LITES WONT WORK WENT OUT, WATER GETS INTO THE LENS WITH CONDENSATION THERE ARE CLASS ACTION SUITES IN OTHER STATES RELATED TO THIS PROBLEM CANT DRIVE THE CAR AT NIGHT WITH THE NORMAL LIGHTS ON. 2010-2013 CADILLAC SRX'S ARE KNOWN FOR THIS PROBLEM DOES GENERAL MOTORS PLAN ON DOING A RECALL

SEALS ON LIGHTS ALLOWING WATER TO COLLECT AND SHORT OUT HEADLIGHTS

Mileage: 98,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE VERY DIM AND DID NOT SHINE BRIGHTLY ENOUGH. AS A RESULT, THE CONTACT COULD NOT SEE THE ROAD WHILE DRIVING AT NIGHT. THE CONTACT PURCHASED REPLACEMENT HEADLIGHTS AND TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE LIGHTS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 170,000. *BF*JB

Mileage: 170,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE NOT FUNCTIONING AND THE "SERVICE LIGHTING" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MORRIE'S GOLDEN VALLEY CADILLAC (LOCATED AT 7400 WAYZATA BLVD, MINNEAPOLIS, MN 55426, (866) 493-2819) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 90,000.

Mileage: 90,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE RETAINED MOISTURE IN BOTH HEADLIGHT UNITS, WHICH AFFECTED THE BRIGHTNESS OF THE HEADLIGHTS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED FRANK KENT CADILLAC (3500 W LOOP 820 S, FORT WORTH, TX 76116, 817-385-1736) AND RECEIVED A QUOTE FOR THE REPAIRS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 100,000.

Mileage: 100,000

HE HEADLIGHTS GET MOISTURE IN THEM CAUSING HEADLIGHTS TO BARELY WORK. I CAN'T SEE ANYTHING AT NIGHT. IT IS SO DANGEROUS. THE COMPANY IS VERY MUCH AWARE OF THIS DEFECT IN THEIR PRODUCT AND HAS DONE NOTHING TO CORRECT IT. - OTTERTAIL, MN, US

Mileage: 100,000

TAKATA RECALL" HEADLIGHTS DON'T WORK GOOD AT NIGHT I HAVE TO USE HIGH BEAN BECAUSE THE LOW BEAN EVERYONE COMPLAIN ABOUT NOT ABLE TO SEE AND I DID RECEIVE A RECALL LETTER AND I TAKE IT TO THE DEALER BUT THEY SAY THAT THERE WAS NO RECALL FOR THIS CAR AND THIS IS BEEN GOIN ON SINCE I GOT THE CAR

Mileage: 155,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT CONDENSATION WAS PRESENT INSIDE THE FRONT DRIVER'S SIDE HEAD LAMP ASSEMBLY. ALSO, THE PASSENGER SIDE HEAD LAMP ASSEMBLY WAS FOGGY. THE FAILURES CAUSED THE HEADLIGHTS TO ILLUMINATE DIMLY. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER AND BELLEVUE CADILLAC (600 116TH AVE NE, BELLEVUE, WA) WERE NOTIFIED OF THE FAILURES, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 50,000.

Mileage: 50,000

HEADLIGHTS ARE GETTING EXTREMELY DIMMED AND NOW YOU CAN'T EVEN TELL IF THEY ARE ON VEHICLE IS UNDERIVABLE AT NIGHT TIME. I HAVE COMPLAINED MANY TIMES DIRECTLY TO CADILLAC CUSTOMER CARE BUT NO ONE CARE. DEALERSHIP SHIPS WANTS 1500.00 PER LIGHT TO REPLACE THEM. THERE SHOULD HAVE BEEN THE RECALL LONG TIME AGO.

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING 70 MPH IN THE RAIN, THE DRIVER AND PASSENGER SIDE HEADLIGHTS WENT OUT AND WERE INOPERABLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE "CHECK PASSENGER SIDE HEAD LAMP" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO BUD WEIZER MOTORS (2676 MILWAUKEE RD, BELOIT, WI 53511, (608) 466-1772) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE HEADLIGHT ASSEMBLY AND LIGHT BULBS; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 142,000.

Mileage: 142,000

HEADLIGHTS ARE TOO DIM. SAFETY HAZARD. MECHANICS SAY NOTHING I CAN DO EXCEPT TRY REPLACE THE ENTIRE HEADLIGHT AT $1500 EACH. AND, WHO KNOWS IF THIS WOULD WORK? THE HEADLIGHTS DO NOT WORK PROPERLY AND THIS IS A KNOWN PROBLEM WITH THIS MODEL. I CANNOT SPEND $3,000 AS THIS IS HALF THE VALUE OF THE CAR. THE HEADLIGHTS SHOULD BE REPLACED BY THE MANUFACTURER BECAUSE THIS IS A SAFETY HAZARD. I CANNOT DRIVE THE CAR AT NIGHT.

Mileage: 50,000

LOW BEAM HEADLIGHTS HAVE BECOME SO DIM, DRIVING AT NIGHT IS VERY DIFFICULT WITHOUT USING THE HIGH BEAMS. USING HIGH BEAMS CREATES A SAFETY ISSUE FOR ONCOMING DRIVERS, SO THIS ISN'T AN OPTION. REPLACING THE HEADLIGHTS WITH OEM PRODUCTS IS A SHORT TERM FIX AS THE REPLACEMENT PRODUCT IS AS DEFECTIVE AS THE ORIGINAL. I'VE RESEARCHED THIS AND FOUND THIS IS A KNOWN PROBLEM ON CADILLAC SRX FROM 2010 TO 2015. GM HAS NOT ISSUED A RECALL TO RESOLVE THIS SAFETY HAZARD THEY CREATED.

Mileage: 102,225

HEADLIGHTS ARE EXTREMELY DIM AND BASICALLY UNUSABLE UNLESS THE BRIGHTS ARE ON. I ALSO HAVE CONDENSATION IN THE PASSENGER SIDE HEADLIGHT FIXTURE. THIS CAUSES THE LIGHTS TO BE EVEN MORE DIM COMING FROM THAT HEADLIGHT.

Mileage: 65,000

I AM ISSUING WITH THE HEADLIGHT LOW BEAM. THE LIGHT IS VERY DIM. I HAVE NOTICED SEVERAL COMPLAINTS ON THE SAME ISSUE. CADILLAC STILL HAS NOT ISSUED A RECALL FOR THIS PROBLEM. THIS PROBLEM IS A SAFETY ISSUE, DRIVING VISIBILITY IS LOW THIS COULD RESULT INTO AN ACCIDENT. I HAVE HAD THE OUTSIDE OF THE HEADLIGHT CLEAN, BUT NO DIFFERENCE IN LOW BEAM VISIBILITY. THIS IS A SAFETY ISSUE GOR MANY DRIVERS.

Mileage: 100,000

CADILLAC 2010 SRX HAS MOISTURE IN BOTH HEADLAMPS AGAIN. LEFT HEADLIGHTS HAS STOPPED WORKING, RIGHT SIDE IS WORKS ON AND OFF. HEADLAMPS HAVE BEEN FIXED PREVIOUSLY DUE TO MOISTURE. WHEN WILL THE FEDERAL GOVERNMENT AND/OR CADILLAC GOING TO HAVE A RECALL ON THIS? THIS IS A COMMON SAFETY PROBLEM WITH THESE CARS AND ARE EXTREMELY DANGEROUS TO DRIVE DURING RAIN, SNOW, OR AT NIGHT. HELP!!!

Mileage: 140,000

HEADLIGHTS ARE VERY DIM. REPLACED NUMEROUS TIMES WITH HIGHER LUMEN BULBS BUT REMAINS DIM. DEALER HAS NO IDEA.

Mileage: 140,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO WORLEY AUTO SALES (5042 PRINCETON GLENDALE RD, LIBERTY TOWNSHIP, OH 45011, (513) 737-8677), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. THE VIN WAS NOT AVAILABLE.

Mileage: 87,000

LOW-BEAM HEADLIGHTS ON 2010 SRX CADILLAC EXTREMELY DIM, VISIBILITY VERY POOR DRIVING AT NIGHT. HIGH BEAM MUST BE USED TO DRIVE AT NIGHT. REPLACED HEADLAMP BULBS, HEADLAMP SHIELDS AND CLEANED PROFESSIONALLY, STILL NO IMPROVEMENT. NOTICED CONDENSATION IN HEAD LIGHTS NEVER GOES AWAY. NEIGHBOR HAS SAME 2012 MODEL REPORTED SAME PROBLEM AND HAD TO REPLACE ENTIRE HEADLIGHT SYSTEMS FOR $1800.

Mileage: 56,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS DID NOT FUNCTION DUE TO MOISTURE BUILD-UP. THE VEHICLE WAS TAKEN TO TUSTIN CADILLAC (LOCATED AT 8401, 50 AUTO CENTER DR, TUSTIN, CA 92782, (866) 861-7452) WHERE IT WAS DIAGNOSED THAT THERE WAS A LEAK AND THE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 36,500.

Mileage: 36,500

I LIVE IN MARYLAND OWNER OF A 2010 CADILLAC SRX AND MY HEADLIGHTS HAVE BEEN FOGGED UP WITH CONDENSATION SINCE I PURCHASED THIS CAR IN 2014 USED. I HAVE NOT RECEIVED ANY TYPE OF LETTER PERTAINING TO THE HEADLIGHT ISSUE. SEVERAL YEARS BACK I DID WRITE A LETTER TO GM COMPLAINING ABOUT THE PROBLEM BUT IT FELL UPON DEAF EARS! ANY SUGGESTIONS FROM ANYONE OUT THERE! ANY AND ALL HELP WOULD BE GREATLY APPRECIATED. I HAVE BEEN EXTREMELY DISAPPOINTED AND FRUSTRATED WITH THIS WHOLE SITUATION. WHY ARE THE LAWSUITS ONLY BEING HANDLED STATE BY STATE AS OPPOSED TO A NATIONWIDE PROBLEM WITH THESE HEADLIGHTS. WE NEED PROTECTION FROM THE GIANT CAR MANUFACTURERS BECAUSE THEY ARE [XXX] ALL OVER US ALL THE TIME WHEN IT COMES TO FIXING A VERY DANGEROUS SITUATION WITH THIS HEADLIGHT PROBLEM. YOU LITERALLY CAN'T SEE THE ROAD IN FRONT OF YOU!!!!!!!! GM TAKE RESPONSIBILITY FOR YOUR MAJOR DEFECTIVE PRODUCT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT MOISTURE WAS PRESENT INSIDE THE DRIVER'S SIDE HEAD LAMP ASSEMBLY, WHICH CAUSED THE HEADLIGHTS TO SHUT OFF. THE VEHICLE WAS TAKEN TO MARK CHRISTOPHER CHEVROLET (1231 CONVENTION CENTER WAY, ONTARIO, CA) WHERE IT WAS DIAGNOSED THAT THE HEAD LAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 22,000. THE VIN WAS UNKNOWN. *TT*JB

Mileage: 22,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT MOISTURE WAS PRESENT INSIDE THE DRIVER'S SIDE HEAD LAMP ASSEMBLY, WHICH CAUSED THE HEADLIGHTS TO SHUT OFF. THE VEHICLE WAS TAKEN TO MARK CHRISTOPHER CHEVROLET (1231 CONVENTION CENTER WAY, ONTARIO, CA) WHERE IT WAS DIAGNOSED THAT THE HEAD LAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 22,000. THE VIN WAS UNKNOWN. *TT*JB

Mileage: 22,000

MOISTURE, CONDENSATION, DIM, CLOUDED AND IMPROPERLY ILLUMINATE THE ROAD ON LEFT DRIVER SIDE. THE PASSENGER SIDE WAS REPLACED BEFORE WE TOOK OWNERSHIP. THE PASSENGER SIDE HAS BEEN REPLACE WITH AFTERMARKET ASSEMBLY AFTER IT WAS DAMAGED.

HEADLIGHTS COLLECT MOISTURE IN LENS COVER AND OVER TIME THE HEADLIGHTS BURN OUT LEAVING YOU WITH A VEHICLE WITH NO HEADLIGHTS. APPROXIMATE REPAIR COST BY CADILLAC DEALERSHIP $2500.

Mileage: 80,000

HEADLIGHTS HAVE BEEN FILLED WITH CONDENSATION FOR OVER 4 YEARS AND DEALER SAYS IT WOULD NOT CAUSE ANY ISSUES, PURELY A COSMETIC ISSUE. NOW HEADLIGHTS ARE MALFUNCTIONING, WITH LOW BEAM ALTERNATING BETWEEN WORKING AND NOT WORKING, AND CAN ONLY FLASH HIGH BEAMS, NOT KEEP THEM ON FOR NIGHT DRIVING. THE LAWSUIT CHESTER STEELE V GM IS ONLY LIMITED TO CALIFORNIA, ONE OF THE DRIEST STATES. WITH RECENT BELOW 0F TEMPERATURES THE CONDENSATION HAS MOST LIKELY FRIED THE CONNECTIONS FROM FREEZING, THAWING, AND REFREEZING. GM KNOWS THIS IS A PROBLEM, AND WILL NOT ADDRESS IT EXCEPT WITH AT LEAST A $2,000 BILL TO FIX IT.

HID HEADLAMPS SHORT OUT DUE TO WATER INTRUSION IN HEADLAMP AND LOCATION OF BALLAST THAT ALLOWS WATER TO INTRUDE INTO BALLAST AND SHORT OUT. CANNOT JUST REPLACE BALLAST AND PROJECTOR HID AS IT WILL HAPPEN AGAIN. COSTS OVER $1600 TO REPLACE WHOLE HID HEADLAMP ASSEMBLY. SAFETY ISSUE AND EXTENDED WARRANTY THAT I PURCHASED DOES NOT COVER. I NOW SEE ON THE INTERNET THAT THIS HAS BEEN AN ONGOING PROBLEM ON THIS MODEL AND GM HAS NOT DONE A RECALL FOR WATER INTRUSION. POOR DESIGN AS BALLAST IS UNDERNEATH LAMP AND SERVICE TECH SAYS THERE IS NO SEAL BETWEEN HID AND BALLAST SO WATER INSTRUSION IN LAMP GETS TO BALLAST. THIS LAMP IS A COMPLICATED SHAPE AND PROBABLY VERY HARD TO MAKE A WATER SEALED LAMP.

Mileage: 61,000

VISIBILITY AT NIGHT IS SO POOR THAT I DON'T FEEL COMFORTABLE DRIVING THIS VEHICLE AFTER DARK. IT IS LIKE THE LIGHTS ARE WORKING ABOUT 30%. I LOOKED ONLINE AND NOTICED THERE IS A PATTERN WITH THIS MAKE AND MODEL AND THE POOR VISIBILITY/LIGHTING AT NIGHT. THIS IS A HORRIBLE SAFETY ISSUE AND A RECALL NEEDS TO BE ISSUED. CONSUMERS EXPECT CADILLAC TO BE ABOVE THE STANDARD AND WE PAY MORE FOR THAT. WE SHOULD NOT HAVE THESE KINDS OF ISSUES AND BE EXPECTED TO PAY OUT OF POCKET TO REPAIR THEM. A RECALL SHOULD BE ISSUED TO MAKE THESE VEHICLES SAFE TO DRIVE AT NIGHT.

Mileage: 80,000

BRAKES ARE CONSTANTLY LOCKING UP AS I DRIVE DOWN THE HIGHWAY. THE LIGHTS ARE DEFECTED. I'VE REPLACED THE BULBS NUMEROUS TIMES BUT YOU STILL CAN'T SEE HOW TO DRIVE AT NIGHT TIME. ALSO, SOMETHING IS WRONG WITH THE REAR SUSPENSION.

Mileage: 128,000

THE HEADLIGHTS FILL UP WITH MOISTURE. THIS MAKES THE LIGHTS SO DIM YOU CAN'T EVEN SEE THE ROAD.

Mileage: 92,000

THE LIGHTS ARE EXTREMELY DIM. VERY DANGEROUS ON THE ROAD. I'VE REPLACED THE FUSES FOR THE HEADLIGHTS. I'VE REPLACED THE ENTIRE HEADLIGHT ASSEMBLY AND STILL NO LUCK. ONE DONE RESEARCH ONLINE AND THERE ARE NUMEROUS PEOPLE COMPLAINING ABOUT THIS ISSUE. CADILLAC WILL NOT FIX IT.

Mileage: 70,000

DRIVER SIDE HEADLIGHT DOES NOT WORK AS CONDENSATION BUILD UP BLOWS OUT THE LAMP. THIS HAS BEEN REPLACED TWO TIMES AND IS NOW OUT THE THIRD TIME. THIS IS A SAFETY ISSUE ON THIS MODEL AND CADILLAC DOES NOT EVEN MAKE A REPLACEMENT THAT DOES THE SAME THING AFTER A SHORT PERIOD OF TIME THAT A NEW UNIT HAS BEEN INSTALLED.

Mileage: 94,000

HEAD LIGHT ARE MOIST AND VERY LOW AND I BARELY CAN SEE AT NIGHT , IT'S A MANUFACTURER ISSUE AND I CAN'T AFFORD TO FIX IT IN MY OWN

I SAE THAT IN CALIFORNIA THERE WAS A CLASS ACTION FILED AGAINST GM FOR FAULTY HEADLIGHTS. ONE OF MY HEADLIGHTS JUST WENT OUT AND I AM LOOK FOR A FIX/REPLACEMENT. I CHANGED THE BULB BUT THAT DID NOT WORK

DUE TO BAD SEALS IN HEADLIGHTS AND CONDENSATION LIGHTS ARE ALWAYS DIM TO THE POINT CANNOT SEE TO DRIVE VEHICLE AT NIGHT EVEN AFTER CHANGING BULBS. CADILLAC STILL USING FAULTY HEADLIGHTS WITH BAD SEALS WHEN REPLACING.

Mileage: 95,184

HEADLIGHTS ARE VERY DIM DUE TO MOISTURE FROM A LACK OF SEALING.THERE ALSO SEEMS TO BE A LOT OF OTHERS OWNERS HAVING PROBLEMS WITH TIMING CHAINS.

Mileage: 170,000

FAULTY HEADLAMP THAT I KEEP HAVING TO REPLACE SOMETHING ON IT BECAUSE IT KEEPS GOING OUT AND AC WILL NOT GET COLD ON LEVEL 1,2, OR 3. IT'S GIVING FAULTY CODES.

CONDENSATION IN HEADLIGHTS CAUSING VISIBILITY ISSUES AND INTERFERING WITH THE ELECTRICAL COMPONENTS FOR HEADLIGHTS TO WORK PROPERLY. THIS IS A MAJOR ISSUE AND NEEDS TO BE FIXED SINCE I HAVE A BAD EYESIGHT AND YOUNG CHILDREN IN THE HOME.

THE HEADLIGHTS LIGHTS ARE NOT PROPERLY WORKING. THEY'RE COMPLETELY OUT!!! WE CAN'T DRIVE AT NIGHT UNLESS WE USE THE HIGH BEAMS. MY HUSBAND AND I HAD A FRIEND REPLACED THE BULBS ON THE SIDE OF THE HEADLIGHTS BECAUSE WE THOUGHT THAT THEY WERE THE ISSUE. THE MAIN CENTER LIGHTS WERE STILL OUT. WE TOOK IT TO DISCOUNT AUTO PARTS AND WE WERE TOLD THAT THE WRONG BULBS WERE USED. AFTER WE PURCHASED WHAT WE THOUGHT WAS THE CORRECT BULBS, THE WORKER VOLUNTEERED TO PUT THEM IN FOR US. AFTER HE WAS DONE, THE LIGHTS STILL DIDN'T COME ON. WELL, THE LIGHTS ON THE SIDE WORKED BUT NOT THE MAIN CENTER LIGHTS. ANYWAY, I GOGGLED THIS TO SEE IF ANYONE ELSE WAS EXPERIENCING THE SAME ISSUE. OMG! SO MANY PEOPLE ARE HAVING THE SAME EXACT ISSUE. A FEW PEOPLE WENT TO THE CADILLAC DEALER HAD THE LIGHTS FIXED AND AFTER A FEW WEEKS, THE LIGHTS WERE OUT AGAIN. SOME PEOPLE TRIED FIXING THE ISSUE THEMSELVES AND AFTER WORKING FOR A FEW WEEKS, LIGHTS WERE OUT AGAIN. YESTERDAY, I SAW TWO OF THE SAME CADILLACS SRX AND NOTICED THE SAME THING. THE FRONT LIGHTS WERE OUT AND VERY DIM SUCH AS OURS. THIS IS VERY DANGEROUS!! PEOPLE'S LIVES ARE IN DANGER. WE NOTICED IT WHEN MY HUSBAND HAD TO RUSH ME TO THE ER LATE LAST YEAR OR EARLIER THIS YEAR. IT WAS AROUND 11 PM AND THE STREET WE HAD TO DRIVE DOWN WAS COMPLETELY DARK. IT WAS A TWO WAY STREET AND WE HAD NO CHOICE BUT TO USE THE HEAD BEAMS WHEN NO CARS WAS COMING ON THE OTHER SIDE. WE WAS SO FRIGHTENED WHEN WE HAD TO TURN THEM OFF BECAUSE HOW DARK IT WAS. THERE WERE NO STREET LIGHTS UNTIL WE GOT CLOSE TO THE HOSPITAL. WE HAD DATE NIGHT AND STAYED AT A HOTEL AND THE AREA WAS AROUND AN INDIAN RESERVATION WHICH IS VERY DARK. JUST THOUGHT I WOULD MENTION OUR EXPERIENCE AND HOW THIS ISSUE IS PUTTING PEOPLE'S LIVES IN HARMS WAY. I SUGGEST THAT GM AND CADILLAC FIXED THIS PROBLEM THAT MAY BE DUE TO MOISTURE COMING IN AS STATED FROM OTHER OWNERS.

Mileage: 70,000

THE HEADLIGHTS HAVE BUILT UP CONDENSATION IN THEM WHICH NOT ONLY MAKES IT VERY DIFFICULT FOR ME TO SEE AT NIGHT TIME BUT ALSO MAKES IT DIFFICULT FOR OTHER DRIVERS TO SEE ME.

HEADLIGHT HOUSING IS NOT SEALING PROPERLY. WATER CAN PENETRATE INSIDE ASSEMBLY AND THEN CONDENSATE. THIS LEADS TO CLOUDED HEADLIGHTS WHICH DOES NOT PROPERLY ILLUMINATE THE ROAD. FURTHERMORE, IT CAUSES ONCOMING DRIVER TO MISCALCULATE VEHICLE LOCATION AND DISTANCE. THIS ISSUE IS PREVALENT THROUGHOUT THIS HEADLIGHT STYLE. MANUFACTURER SHOULD BE HELD RESPONSIBLE.

Mileage: 50,000

MY WIFE WAS 25 MILES FROM HOME AT 10:30 PM AND CALLED ME STATING THAT NEITHER HEADLIGHT WAS WORKING. BOTH HAD CONDENSATION IN THE HOUSING. ONLY ALTERNATIVE WAS TO TOW IT HOME OR DRIVE WITH FOG LAMPS ON.NEITHER HEADLIGHT IS WORKING, HIGH OR LOW BEAM. THIS IS TOTALLY UNACCEPTABLE FOR A VEHICLE WITH 60,000 MILES. CALLED CADILLAC AND WAS TOLD YOU ARE OUT OF WARRANTY, YOU WILL PAY ALL COSTS TO FIX THIS PROBLEM.

Mileage: 60,000

HEADLIGHTS ARE SO DIM ONCOMING CARS DO NOT SEE ME AND HAVE SWERVED INTO MY LANE IN ATTEMPT TO PASS.

Mileage: 110,000

HEADLIGHTS WERE IMPROPERLY SEALED OR POORLY SEALED ALLOWING WATER TO CONDENSATE INSIDE THE HEADLIGHT HOUSING. THIS CREATES A SAFETY HAZARD. WATER CONTINUES TO CONDENSATE IN THE HOUSING AND THEN STARTS POOLING. THIS CAN LEAD TO GETTING WATER IN THE HEADLIGHT ELECTRICAL CIRCUITS CAUSING ELECTRICAL SHORTAGES WHICH CAN ULTIMATELY LEAD TO A FIRE. THIS IS A A VERY COMMON ISSUE AND NEEDS TO BE RESOLVED INSTEAD OF PINNING IT ON OWNERS.

Mileage: 40,000

THE HEADLIGHTS ON MY 2010 CADILLAC SRX HAVE AN INTERIOR CONDENSATION BUILDUP THAT DOES NOT ALWAYS DISSIPATE. THIS CAUSES DIMMING OF THE LIGHTS AT NIGHT, A SAFETY ISSUE. THE DEALER REPLACED 1 HEADLIGHT WHEN I PURCHASED MY USED SRX, AFTER I FOUGHT FOR IT. THEY PUT IN A USED HEADLIGHT, AGAIN ISSUE STARTED. I FOUND OUT THIS IS A KNOWN DEFECT IN THIS VEHICLE AND A COSTLY ONE TO CORRECT. WHY IS IT NOT A SAFETY RECALL, DOES THEIR HAVE TO BE A BODY COUNT BEFORE THIS IS DONE?? CADILLAC MUST OWN UP TO THIS SAFETY ISSUE AND REPLACE THESE DEFECTIVE AND VERY IMPORTANT HEADLIGHTS!! A VEHICLE MUST BE SAFE TO DRIVE ANYTIME OF THE DAY OR NIGHT. THE FACT THAT THIS IS SO COMMON TO THIS VEHICLE IS UNACCEPTABLE AND 8 YEARS LATER NO RECALL EVEN WORSE. OFFICIAL ACTION TO CORRECT THIS ISSUE IS AN ABSOLUTE MUST. PLEASE CONSIDER THE MANY SAFETY ISSUES ASSOCIATED WITH DEFECTIVE HEADLIGHTS.

Mileage: 60,300

LOW BEAM HEADLIGHTS TOO DIM, CAN NOT SAFELY DRIVE AT NIGHT.

Mileage: 80,000

HEAD LAMP IS WET INSIDE THE HOUSEING AND CONDENSATION IS COLLECTING.

Mileage: 75,200

EXCESSIVE MOISTURES INSIDE HEADLIGHT HOUSINGS. THE HEADLIGHTS ARE SO DIM THAT NIGHT DRVIG IS NO LONGER SAFE. FINALLY THIS WEEK THE DRIVER SIDE HEADLIGHT IS DEAD. THE PASSENGER SIDE LIGHT WAS REPLACE YEARS SGO WHILE THE VEHICLE WAS STILL UNDER WARRANTY. THIS HAS BEEN A SLOW PROGRESS.

Mileage: 15,000

CONDENSATION AND WATER ARE LEAKING INTO THE HEADLAMP ASSEMBLY. I BROUGHT MY VEHICLE TO A CADILLAC SERVICE CENTER FOR EVALUATION. THEY RETURNED THE VEHICLE WITH A QUOTE FOR $2200 TO REPLACE THE HEADLAMP ENCLOSURES AND STATED THAT INSURANCE WOULD NOT COVER THE REPAIRS BECAUSE IT WAS COSMETIC. HOWEVER, IF I CANNOT AFFORD REPAIRS AND I CHOOSE TO FORGO REPLACEMENT, THE HEADLIGHTS WILL EVENTUALLY SHORT OUT. THIS IS MORE THAN A COSMETIC ISSUE. THE SEALS ON THE HEADLAMP ENCLOSURE ARE DEFECTIVE AND ALLOW WATER TO ENTER THE HEADLIGHTS. THE CONDENSATION DIMS THE HEADLIGHT QUALITY AT NIGHT MAKING NIGHT-DRIVING VERY DANGEROUS. CADILLAC SAID THE $2200 WOULD ONLY COVER REPLACEMENT WITH THE SAME DEFECTIVE PART SO I MAY NEED TO HAVE MY CAR REPAIRED AGAIN IN THE FUTURE. THIS SHOULD HAVE BEEN RECALLED LONG AGO. NIGHTTIME DRIVING IS VERY DANGEROUS WITHOUT FULLY FUNCTIONAL HEADLIGHTS.

Mileage: 59,000

THE LITES ARE TO DIM, AT NITE TO SEE THE ROAD AT A SAFE DISTANCE AHEAD. WE ARE CONCERNED ABOUT SEEING PEOPLE, ANIMALS, DEBRIS. HOLES ETC. WE HAVE BOUGHT THE BRIGHTEST BULBS THAT IS ACCEPTABLE TO GM SPICS, WE HAD THEM INSTALLED BY A GM DEALER, THE RESULTS WERE A VERY MINIMAL IMPROVEMENT . GM DEALER SAID THE ONLY OTHER OPTION IS TO BUY A RETO FIT KIT AT A COST OF $400. BULBS $200. AND THEN LABOR COST. TO ME IF I AM HAVING THESE SERIOUS ISSUES THERE R MANY OTHERS ALSO THIS A DANGER TO ME, FELLOW DRIVERS, ANIMALS, AND PEOPLE. PLEASE INVESTIGATE THIS MATTER. I BELIEVE THERE SHOULD BE A RECALL. PLEASE KEEP ME POSTED ON THIS INVESTIGATION.

Mileage: 146,000

HEADLIGHTS HAVE FAULTY SEALS CAUSING CONDENSATION AND WATER TO LAY INSIDE THE HEADLIGHT CAUSING THE HEADLIGHTS TO SHORT OUT WITHOUT ANY WARNING WHILE DRIVING ON THE HIGHWAY AT NIGHT, THIS IS A VERY SERIOUS SAFETY ISSUE! WHY IS THIS NOT A RECALLL? SEEMS PRETTY SERIOUS 70MPH AN ANY SECOND COMPLETE DARKNESS

Mileage: 100,000

TAKATA INFLATORS: HEADLIGHTS ARE VERY DIM. CAN NOT SEE THE ROAD AT NIGHT. MANUFACTURES DEFECT MAY CAUSE AND ACCIDENT DUE TO POOR VISIBILITY AT NIGHT

THE HEADLIGHTS HAVE WATER IN THEM AND ARE CONSTANTLY GETTING SHORTED. HAPPENED TO ME AT NIGHT ON A HIGHWAY. HAD TO GET OFF THE HIGHWAY IMMEDIATELY AND FIGURE OUT AN ALTERNATIVE. PRETTY SCARY.

Mileage: 65,000

BOTH FRONT HEADLIGHTS APPEAR TO HAVE CONDENSATION AND/OR WATER INSIDE. THE LOW BEAMS NO LONGER PROVIDE ADEQUATE LIGHT FOR ME TO SAFELY OPERATE MY VEHICLE AFTER DARK, AND EVEN SUDDENLY TOTALLY BLACKED OUT ONE NIGHT! ONCOMING DRIVERS WERE FLASHING THEIR HEADLIGHTS AT ME, AND I WAS FORCED TO DRIVE WITH THE HIGH BEAMS ON CONTINUOUSLY. I CALLED THE LOCAL CADILLAC DEALER SERVICE DEPT AND WAS TOLD THEY HAVEN'T HEARD OF ANY PROBLEMS WITH SRX HEADLIGHTS.

Mileage: 69,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLAMPS FAILED TO ILLUMINATE THE ROADWAY. IN ORDER TO PROPERLY OPERATE THE VEHICLE AT NIGHT, THE VEHICLE HAD TO BE DRIVEN USING THE HIGH BEAMS. AN INDEPENDENT MECHANIC WAS CONTACTED, BUT A SOLUTION HAD NOT BEEN DETERMINED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 8-387-3350820. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

Mileage: 120,000

HAD A BIT OF HEADLIGHT CONDENSATION DURING A HEAVY RAINFALL BUT SUN CAME OUT AND DRIED IT UP AND IT WORKED FINE. GONE THRU MANY CAR WASHES SINCE. 2 YEARS LATER TOOK THE VEHICLE IN TO THE DEALERSHIP AND ASKED IF THEY COULD WASH OFF THE ROAD SALT AFTER INSTALLING NEW TIRES. AFTER GETTING IT BACK THE PASSENGER HEADLIGHT WAS ALL FOGGY AND FULL OF WATER AND CONDENSATION. CMON CADILLAC YOU GUYS KNOW OF THIS PROBLEM AND YOU HOLD THE PRESSURE WASHER ON THE HEADLIGHT UNTIL IT'S FULL OF WATER. I THEN GET A CALL ASKING IF I WANT TO UPGRADE TO A NEWER YEAR... WHAT A WAY TO INCREASE BUSINESS AND LOSE A CUSTOMER. A WELL DOCUMENTED AND KNOWN PROBLEM AND YOU DELIBERATELY WORK ON IT UNTIL IT COSTS YOUR CLIENT MONEY AND IT'S A SAFETY ISSUE. WHAT NEXT ? WHAT IF IT WAS A BRAKE PROBLEM.. DON'T TRUST THE DEALERSHIPS AT ALL. USED TO THINK THERE WAS MORE OF A REPUTATION AND MORE INTEGRITY.. LOST ALL FAITH IN GOOD BUSINESS PRACTICES.

PASSENGER HEADLIGHT ASSEMBLY IS FULL OF WATER, POSSIBLY DUE TO A FAULTY SEAL. THIS IS A KNOWN ISSUE AMONG OWNERS, AND WILL EVENTUALLY CAUSE THE HEADLIGHT TO SHORT OUT AND BECOME INOPERABLE. REPLACEMENT IS OVER $1500, AND CADILLAC REPLACES ASSEMBLIES WITH THE SAME FAULTY SEAL.

Mileage: 5,000

HEADLIGHT SYSTEM IS NOT WORKING PROPERLY. I CANNOT USE MY LOW DIMS AT NIGHT BECAUSE THE ROAD IS NOT AT ALL VISIBLE. THIS IS A VERY SERIOUS SAFETY HAZARD AND GM IS AWARE OF THE PROBLEM BUT CHOOSES NOT TO DO ANYTHING ABOUT IT. WE HAVE ALREADY HAD A MINOR ACCIDENT BECAUSE OF THE LOW VISIBILITY. I HAVE MADE MULTIPLE COMPLAINTS TO GM ABOUT THIS ISSUE. I UNDERSTAND THAT THERE ARE SEVERAL CLASS ACTION LAW SUITS FOR THIS ISSUE FROM OTHER CONSUMERS THAT ARE HAVING THIS ISSUE.

WHEN CAR WAS EXPOSED TO A HEAVY RAIN, BOTH HEADLIGHTS WENT OUT DUE TO WATER DRAINING INTO THE HEADLIGHTS. PER CLASS ACTION LAWSUITS AND CADILLAC FORUMS, THIS IS A WIDESPREAD PROBLEM. CADILLAC (GM) DOES NOT TAKE RESPONSIBILITY FOR THE ISSUE.

Mileage: 95,000

LOST BOTH LOW BEAM HEADLAMPS WHILE DRIVING HOME 12/22/2017. HAD TO TURN ON FOG LAMPS TO SEE. THIS WAS AFTER DEALER HAD MY VEHICLE 3 TIMES TO1)REPLACE RIGHT LOW BEAM BULB; 2) BALLAST; 3) IGNITER AND BALLAST. OVER $700 SPENT TO DATE AND EVIDENT NOW WITH BOTH LOW BEAMS OUT MORE WORK NEEDED TO REPAIR.

Mileage: 95,000

DO TO BAD SEALS IN THE HEADLIGHTS WATER GETS INTO THE LIGHT CAUSING THE DIM LIGHTS TO BE SO LOW YOU CANNOT SEE THE ROAD TO DRIVE AT NIGHT. IF YOU TRY TO GET IT REPAIRED GM WANTS TO REPLACE THE ENTIRE LIGHT WITH THE SAME BAD COMPONENT AT YOUR COST. THIS IS A SAFETY ISSUE AND SHOULD BE RECALLED. REPLACING THE LIGHT WITH THE SAME BAD COMPONENT DOES NOT CORRECT THE PROBLEM DUE TO IN TIME THE SEALS WILL LEAK AGAIN CAUSING THE LIGHTS TO GO OUT OR GO SO DIM YOU CANNOT DRIVE SAFELY AT NIGHT.

Mileage: 95,184

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT PASSENGER LOW BEAM HEADLIGHTS SHORTED MORE THAN TWICE. THE BULB WAS REPLACED BY THE CONTACT. DURING THE THIRD FAILURE, THE BULB FAILED TO ILLUMINATE. THE CONTACT WAS UNCERTAIN AS TO WHAT WAS CAUSING THE FAILURE. THE DEALER (JAMES HODGE CHEVROLET OF BROKEN BOW, 1207 S PARK DR, BROKEN BOW, OK 74728, (888) 592-3964) INSPECTED THE VEHICLE AND PROVIDED TESTING TO CHECK FOR MOISTURE WITHIN THE HEADLAMP ASSEMBLIES, BUT WAS UNABLE TO DETERMINE A REMEDY TO PREVENT THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 116,003.

Mileage: 116,003

THE HEADLIGHTS TO MY CADILLAC SRX 2010 QUICK WORKING AT 79,200 MILES SAFELY. THE DIMS HAVE ALWAYS BEEN LESS BRIGHT THAN OTHER VEHICLES WHEN FIRST PURCHASED HOWEVER I UNDERSTAND THIS IS A COMMON CONCERN. THE DIMS HOWEVER GOT WORSE JUST A FEW DAYS AGO. SO MUCH SO THAT I WAS NOT SURE THAT THE LIGHTS WERE EVEN ON WHILE DRIVING FROM THE CITY TO THE COUNTRY WHERE NO ADDITIONAL LIGHT IS AVAILABLE TO SUPPLEMENT THE HEADLIGHTS. ALL LIGHTS STILL WORK HOWEVER THE DIMS ARE BEYOND DANGEROUS. I WAS GETTING FLASHED BY OTHER DRIVERS ON THE ROAD TO TURN THE LIGHTS ON WHILE THE DIMS WERE STILL ON AND FLASHED WHEN I HAD TO DRIVE WITH MY BRIGHT LIGHTS ON FOR ADEQUATE DRIVING LIGHTS. I HAD TO DRIVE OVER THE WEEKEND IN FOGGY CONDITIONS WHICH WERE EVEN MORE DANGEROUS HOPING THAT I WOULD NOT BE KILLED BY ONCOMING TRAFFIC. I HAVE TAKEN A PICTURE OF THE HIGHWAY WHILE DRIVING WITH MY DIMS ON WHICH I HAVE ATTACHED TO THIS FILE. AS YOU CAN SEE, THERE IS NO LIGHT TO BE HAD AND THE ONLY WAY TO SEE A BIT MORE IN FRONT OF YOU IS TO TURN THE SPEEDOMETER LIGHTS ALL THE WAY DOWN. I CAN'T IMAGINE WHAT IT IS GOING TO BE LIKE TO DRIVE IN BLIZZARD LIKE CONDITIONS THIS WINTER WITH THESE HEADLIGHTS. CADILLAC NEEDS TO BE FORCED TO RECALL THESE HEADLIGHTS! BASED ON MY RESEARCH OF THESE LIGHTS, THIS IS A MASSIVE ISSUE. THE ONLY REASON WAY THE RECALL HASN'T BEEN FORCED IS BECAUSE IT ALWAYS HAPPENS OUTSIDE OF THE EXTENDED WARRANTY WHERE YOU HAVE TO PAY TO GET DIAGNOSTICS DONE ON IT. CONVENIENTLY FOR CADILLAC, THEY JUST MAKE IT PAST THAT MARK BY 4,000-7,000 MILES. THIS IS NOT RIGHT.

Mileage: 79,200

WHILE IN MOTION AND STATIONARY, THE HEADLIGHTS APPEARS TO BE ON BUT NOT STRONG AT ALL. THE ROADS ARE NOT VISIBLE AT NIGHT TIME WHEN THE LIGHTS ARE ON. SOMETIMES I NEED TO TURN MY HIGH BEAMS ON JUST TO SEE THE ROAD AHEAD. I HAVE RECENTLY CHANGED THE LIGHT BULB, NO CHANGE OCCURRED. I HAVE BUFFED THE HEADLIGHTS TO GET RID OF ANY BUILD UP, NO CHANGE. THIS IS A SINGLE OWNER VEHICLE AND HAS 55K MILES. DEFINITELY A SAFTEY ISSUE!

Mileage: 55,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT APPROXIMATELY 20 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO KING O'ROURKE BUICK GMC DEALER, LOCATED ON 756 SMITHTOWN BYPASS, SMITHTOWN, NY 11787, PHONE: (631) 482-7312, WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS RETAINED WATER CAUSING THE LIGHTS TO FAIL AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOT CONTACTED AND MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,300.

Mileage: 72,300

BOTH FRONT HEADLIGHTS HAVE CONDENSATION AND WATER INSIDE THE CONTAINER. THIS MAY SHORT OUT THE HEADLIGHTS CAUSING A SAFETY ISSUE.

Mileage: 1,000

THE LOW BEAMS LIGHTS SOME TIMES THEY BOTH WORK AND SOME TIMES JUST ONE WORKS AND SOMETIMES NEITHER LOWBEAM LIGHT WORKS AT ALL CAN DRIVE AT NIGHT I HAVE REPLACED THE BULBS AND THE STILL DO NOT WORK AND I HAVE CHECKED THE FUSES IN MY DRIVEWAY

THE LOW BEAM HEADLIGHTS ON MY 2010 SRX DO NOT PROVIDE ADEQUATELY LIGHT TO SAFELY OPERATE THE VEHICLE AT NIGHT. THE PASSENGER SIDE IS ACCEPTABLE BUT THE DRIVERS SIDE IS EXTREMELY WEAK! BULBS HAVE BEEN REPLACED WITH SIGNIFICANTLY UPGRADED BULBS WITHOUT IMPROVEMENT. MOISTURE/CONDENSATION OCCURS INSIDE THE LENS AND MAY BE CONTRIBUTING TO THE ISSUE. THIS HAS BEEN AN ONGOING ISSUE AND ONLY CONTINUES TO GET WORSE. ONLINE RESEARCH HAS SHOWN NUMEROUS POST DESCRIBING THE SAME OR SIMILAR ISSUE. OPERATING WITH HIGH BEAM HEADLIGHTS PROVIDE ADEQUATE LIGHT BUT PRESENTS A POSSIBLE SAFETY HAZARD TO ONCOMING TRAFFIC. SEEMS THAT ISSUE IS RELATED TO GM/CADILLAC NOT PROPERLY SEALING THE HEADLIGHT ASSEMBLY. COST TO REPLACE/ REPAIR IS SIGNIFICANT. SINCE HAVING PROPERLY LIGHTING WOULD SEEM LIKE A REASONABLE SAFETY CONCERN I ASK THAT YOU REVIEW THIS MATTER AND ISSUE A SAFETY RECALL REQUIRING THE MANUFACTURER TO CORRECT THIS ISSUE AT LITTLE OR NO COST TO THE OWNER. THANK YOU FOR YOUR HELP AND CONSIDERATION.

BOTH HEADLIGHTS COMPLETELY OUT BOTH LENSES FULL OF CONDENSATION, NO HIGHBEAMS EITHER

Mileage: 56,000

EXTERIOR HEADLIGHTS BUILDING UP CONDENSATION INSIDE AND SHORTENING OUT COMPONENTS DUE TO HEADLIGHTS UNIT NOT BEING SEALED CORRECTLY. REPLACING HEADLIGHTS COST APROX $3000 TO REPLACE OR REPAIR. THIS ISSUE IS DUE TO GM NOT SEALING THE UNIT PROPERLY / CORRECTLY. IF THE HEADLIGHTS WERE CORRECTLY SEALED THERE WOULD NEVER BE ANY CONDENSATION / LEAKAGE GETTING INSIDE AND SHORTENING OUT ELECTRICAL COMPONENTS. THERE SHOULD BE A RECALL DUE TO A SAFETY ISSUE WHEN DRIVING AT NIGHT AS HEADLIGHTS CAN STOP WORKING. WHEN STARTING VEHICLE THE NEXT EVENING HEADLIGHTS DID NOT COME ON AND RECECIVED A MESSAGES ON DASH BOARD TO CHECK LEFT AND RIGHT HEADLIGHTS BULB. CADILLAC DEALERSHIP INFORMED ME CONDENSATION BUILD UP. MOREOVER, IF A PERSON IS ON A LONG DRIVING TRIP OR LOCAL, HEADLIGHTS CAN GO OUT AND LAW ENFORCMENT CAN STOP AN INDIVIDUAL FOR DRIVING WITHOUT HEADLIGHTS.

Mileage: 73,000

MOISTURE FORMS IN THE HEADLIGHT DUE TO FAULTY SEALING CAUSING THE WIRING TO SHORT OUT AND THEN THE HEADLIGHT BURNS OUT. REPAIRS ARE COSTLY, PAID $1817.29 IN OCTOBER 2016. NOW THE OTHER LEADLIGHT HAS THE SAME PROBLEM AND REQUIRES REPLACEMENT.

Mileage: 115,467

LOW BEAM HEAD LIGHTS ARE EXTREMELY DIM CAN'T SEE NOTHING PAST THE HOOD OF CAR, HAVE TRIED REPLACING HEAD LAMPS TWICE WITH NO IMPROVEMENT, NIGHT DRIVING CAN ONLY BE DONE WITH HI BEAM CAUSING ME TO BLIND OTHER DRIVERS. I KEEP GETTING SERVICE AIR BAG WARNING WHENEVER A PASSENGER IS IN THE PASSENGER SIDE OF THE CAR TOOK IT TO A DEALERSHIP BUT THEY WAS UNABLE TO FIND THE PROBLEM .

Mileage: 56,000

LOW BEAM HEADLIGHTS VERY DIM, UNSAFE TO DRIVE AT NIGHT. SOME CONDENSATION IN 1 HEADLIGHT. VERY DISAPPOINTING TO SEE ALL THESE SAME COMPLAINTS AND THE COMPANY REFUSING TO CARE ABOUT THE CUSTOMERS SAFETY. I'VE ONLY OWNED THE CAR A FEW MONTHS AND I LOVE EVERYTHING EXCEPT THAT, AND IT IS A DEAL BREAKER.

Mileage: 104,000

MOISTURE IN DRIVERS SIDE HEADLIGHT DUE TO BROKEN SEAL. MANUFACTURER/DEALER KNOWN ISSUE WITH THESE VEHICLE'S CAUSING DIFFICULTY SEEING AT NIGHT WHICH IS A SAFETY HAZARD. NEW HEADLAMPS BURN OUT PREMATURELY AND CAN HAPPEN AT ANYTIME UNEXPECTEDLY. ALSO, STABILITY CONTROL LIGHT RANDOMLY COMES ON, ABS LIGHT ALWAYS ON.

Mileage: 133,388

HEAD LAMPS LEAK WATER & REPEATEDLY BURN OUT (BLOW) LIGHT BULBS CREATING AN UNSAFE DRIVING CONDITIONS. VERY DANGEROUS DRIVING AT NIGHT & LOOSING BOTH HEADLAMPS WITHOUT WARNING. THIS IS A KNOW PROBLEM WITH THE 2ND GENERATION SRX. GM REFUSES TO RECTIFY THIS PROBLEM OTHER THAN CHARGING OVER $2000 TO REPLACE HEADLAMP ASSEMBLY. HERE IS A LINK TO OVER 175 POST REGARDING HEADLAMP FAILURE ON THE 2010-2015 CADILLACE SRX: HTTP://WWW.CADILLACFORUMS.COM/FORUMS/CADILLAC-SRX-SECOND-GENERATION-FORUM-2010/637417-FIX-LEAKING-HEADLIGHTS-WATER-CONDENSATION-MOISTURE.HTML

Mileage: 60,500

THE HEADLIGHT FAILED ON OUR VEHICLE DUE TO MOISTURE INSIDE THE LIGHT. APPARENTLY, GM KNOWS ABOUT THIS DEFECT AS IT IS A COMMON COMPLAINT. HOWEVER, CADILLAC WANTS $2000 TO FIX THIS HEADLIGHT WHICH I SEE AS A SAFETY CONCERN, ESPECIALLY IN FLORIDA WHERE MOISTURE CAN ACCUMULATE INSIDE AN IMPROPERLY SEALED HEADLIGHT. IF BOTH BALLASTS FAIL, IT WOULD LEAVE THE DRIVER WITHOUT ANY HEADLIGHTS AT NIGHT. THIS HEADLIGHT FAILED DURING A HEAVY RAINSTORM IN FLORIDA AT NIGHT, LEAVING US WITH ONLY ONE HEADLIGHT.

DIM/RUNNING HEADLIGHTS WORK BUT VERY DIM CANNOT SEE WHILE DRIVING AT NIGHT. HAVE TO USE HIGH BEAMS. WHEN TAKEN TO CADILLAC THEY CLAIM THAT MOISTURE IN THE HEADLIGHTS IS WHAT CAUSES THE PROBLEM. THIS SEEMS TO ME TO BE A DESIGN FAILURE. VERY UNSAFE TO OPERATE AND ASTRONOMICALLY EXPENSIVE TO HAVE REPAIRED.

THE HEADLAMPS ON THE 2010 CADILLAC SRX ARE NOT SAFE! THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT MOISTURE AND CONDENSATION GETTING INSIDE THESE LAMPS CAUSING HEADLIGHTS TO BURN OUT. I WAS DRIVING AT NIGHT WHEN MY DRIVER SIDE HEADLIGHT WENT OUT. I TOOK IT TO THE DEALERSHIP AND THEY SAID THERE IS MOISTURE IN THE HEADLIGHT THAT CAUSED THE BULB TO GO OUT. THEY QUOTED ME OVER 2K FOR A HEADLAMP N BULB. THIS IS RIDICULOUS!! GM NEEDS TO DO SOMETHING ABOUT THE HEADLAMPS ASAP!! THESE VEHICLES ARE SUPPOSED TO BE MADE WITH THE BEST PARTS, BUT I SEE GM HAS FAILED!! THIS MATTER NEEDS ATTENTION IMMIDIATLY BEFORE SOMEONE IS HURT OR EVEN WORSE!!

Mileage: 106,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DEPRESSING THE LIFTGATE BUTTON, IT INDEPENDENTLY CLOSED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE EXTERIOR LIGHTS FAILED TO ILLUMINATE. THE DEALER STATED THAT IT WAS A MANUFACTURER DEFECT AND THEY COULD NOT ASSIST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 82,000. THE VIN WAS NOT AVAILABLE. UPDATED 06/21/17*LJ CARFAX CANNOT PROCESS VIN. UPDATED 9/28/18*JB

Mileage: 77,587

I BOUGHT THIS CADILLAC SRX 2010 A FEW WEEKS AGO I WAS DRIVING AND SUDDENLY THE LIGHTS STOPPED WORKING AND A WARNING ⚠️ SHOWED UP ON THE SCREEN. THEY HAVE A LOT OF MOISTURE INSIDE. I DON'T KNOW WHAT I SHOULD DO NOW.

Mileage: 106,000

CONDENSATION IN HEADLIGHTS CAUSING LIGHTS TO GO OUT. LEAKING SEAL FROM MANUFACTURER ALLOWING MOISTURE IN.

Mileage: 51,205

I BOUGHT A USED 2010 CADILLAC SRX LAST DECEMBER, DROVE IT FOR ABOUT A WEEK THE NOTICED DRIVER SIDE HEADLIGHT WAS OUT SO WENT TO AUTOZONE TO CHECK PRICE OF BULB $100 NO WAY, SO CHECKED EBAY AND GOT 2 FOR $25. HEADLIGHT WORKED FINE FOR ABOUT ANOTHER MONTH AND DRIVER SIDE LIGHT WENT OUT AGAIN SO I TRIED REPLACING IT WITH THE OTHER BULB AND IT DIDN'T WORK. TOOK VEHICLE BY LOCAL CADILLAC DEALERSHIP AND THEY TOLD ME IT SOUNDED LIKE THE BALLAST WAS BAD WHICH COSTS $225 JUST FOR PART AND $444 TOTAL W/LABOR. TOLD DEALERSHIP TO GO AHEAD AND REPLACE IT AND HEADLIGHT STILL DIDN'T WORK. DEALERSHIP SAID CONDENSATION WAS IN LIGHT CAUSING IT NOT TO WORK AND I NEEDED A HEADLIGHT REPLACEMENT WITH TOTAL COST OF $1700 WHICH COULDN'T AFFORD JUST FOR A HEADLIGHT SO I FOUND ONE ONLINE FOR $275 AND INSTALLED IT MYSELF AND IT WORKED FINE FOR ABOUT ANOTHER MONTH NOW OUT AGAIN. HEAVY RAIN FOR 3 DAYS AND I'M WONDERING IF MOISTURE IS INSIDE IT BECAUSE I REMOVED THE BUMPER AGAIN AND SWITCHED BULBS FROM GOOD SIDE AND PUT ON BAD SIDE AND BULB NOT WORKING BUT BAD SIDE BULB IS WORKING ON GOOD SIDE. I'M ALSO GOING TO REPLACE THE RELAY FUSE TO SEE IF THAT WORK. DON'T SEE WHY THERE IS NOT A RECALL ON THIS SINCE THERE ARE SO MANY COMPLAINTS.

Mileage: 95,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS FAILED TO OPERATE CORRECTLY AND THE DRIVER WAS UNABLE TO SEE THE ROADWAY. THE CONTACT STATED THAT THE LOW BEAM LIGHTS FAILED SO THE HIGH BEAMS HAD TO BE ACTIVATED. WHILE THE VEHICLE WAS AT THE DEALER FOR ROUTINE SERVICE, THE SUN ROOF WAS LEFT OPEN AND THE INTERIOR OF THE VEHICLE BECAME WET. THE VEHICLE WAS LEFT AT THE DEALER FOR THREE MONTHS WITH WATER INSIDE THE VEHICLE. THE DEALER FINALLY REPLACED THE CARPET; HOWEVER, SINCE RETRIEVING THE VEHICLE FROM THE DEALER, IT EXPERIENCED ELECTRICAL ISSUES AND THE HEADLIGHTS FAILED TO OPERATE CORRECTLY. THE VEHICLE WAS TAKEN TO THE DEALER AND THE HEADLIGHT LENSES WERE CLEANED. THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE FAILURE MILEAGE WAS UNKNOWN.

THE LOW BEAMS ON THIS VEHICLE CAUSES VERY POOR VISIBILITY HAS ALREADY CAUSED AN ACCIDENT THAT RESULTED IN AN EXPENSE OF MY INSURANCE DEDUCTIBLE TO HAVE THE VEHICLE REPAIRED. THIS IS A VERY SERIOUS MATTER THAT NEEDS TO BE ADDRESSED BEFORE IT CAUSES A FATAL ACCIDENT IF IT HASN'T ALREADY.

HEADLIGHTS ARE FILLING WITH WATER AND CONDENSATION. NOW HEADLIGHTS ARE MALFUNCTIONING.

Mileage: 50,000

LOW BEAM HEAD LAMPS SO DIM FINDING IT NECESSARY TO DRIVE WITH HIGH BEAMS ON. REPLACED LIGHT BULBS, COSTING OVER $200, AGAIN BY LIGHTNING SPECIALIST COSTING $400. STILL UNABLE TO DRIVE SAFELY WITHOUT DRIVING WITH HIGH BEAMS. HAVE COME CLOSE TO HITTING PEDESTRIANS MORE THAN ONCE. VEHICLE IN MOTION

Mileage: 72,000

I AM ONE OF MANY CADILLAC SRX OWNERS WITH A MOISTURE PROBLEM INSIDE THE HEADLIGHT ASSEMBLY. I SPOKE TO THE LOCAL DEALER AND THEY OFFERED 2 "SOLUTIONS." AS A BAND-AID, THEY OFFERED TO DRILL HOLES IN THE CAR TO ALLOW THE WATER TO DRAIN. UNSATISFACTORY. I WAS TOLD THAT THE FORMAL REPAIR FOR THIS WAS OVER $2,000. RIDICULOUS. THE SERVICE WRITER INFORMED ME THAT THIS WAS A "KNOWN ISSUE" AND THAT MY HEADLIGHTS COULD SHORT OUT AT ANY TIME. AT NIGHT, THIS DANGEROUS SITUATION WOULD PRESENT A SERIOUS SAFETY HAZARD. I NOTICED THAT 86 OF THE 200 COMPLAINTS FOR THIS YEAR/MAKE/MODEL WERE FOR THIS SAME ISSUE.

Mileage: 38,000

THE HEADLIGHTS ON THE 2010 SRX FILL WITH MOISTURE DECREASING THE LIGHT AND MAKE IT UNSAFE TO OPERATE THE VEHICLE AT NIGHT WITHOUT USING HIGH BEAMS. THIS PROBLEM HAS CAUSED REPEATED STOP BY POLICE TO WARN OF LOW VISIBILITY WITH THE AFFECTED HEADLIGHTS. I HAVE BECOME VERY LEERY OF DRIVING THIS VEHICLE AT NIGHT. THE SOLUTION FROM THE DEALER IS TO REMOVE THE HEADLIGHT AND DRY OUT THE MOISTURE OR REPLACE THE HEADLIGHT COMPLETELY. EITHER OPTION IS VERY EXPENSIVE AND SHOULD BE CHARGED TO THE MANUFACTURER. *TR

Mileage: 101,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT NOTICED THAT ONCOMING VEHICLES WERE FLASHING THEIR LIGHTS AT HER. THE CONTACT DROVE THE VEHICLE HOME AND NOTICED THAT THE PASSENGER SIDE LOW BEAM HEADLIGHTS WERE OUT. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO REPLACED THE LOW BEAM PASSENGER SIDE HEAD LAMP. THE INDEPENDENT MECHANIC DIAGNOSED THAT THE BALLAST BURNED DUE TO CONDENSATION INSIDE THE HEADLIGHT ASSEMBLY. THE DEALER DIAGNOSED THAT REPLACING THE BALLAST WAS NOT GOING TO RESOLVE THE FAILURE. IT WAS DETERMINED THAT A CRACK ON THE SEAL OF THE HEADLIGHT ASSEMBLY CAUSED THE BALLAST TO BURN. THE SEAL NEEDED TO BE REPLACED. THE LIKELIHOOD OF HAVING TO REPLACE THE OTHER HEADLIGHT ASSEMBLY WAS VERY HIGH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

Mileage: 85,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, INCOMING TRAFFIC ALERTED THE CONTACT THAT THE HEADLIGHTS WERE NOT ILLUMINATED. THE CONTACT MENTIONED THAT THE CHECK LOW BEAM LIGHTS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE LOW BEAM BULBS WERE REPLACED. THE INDEPENDENT MECHANIC DIAGNOSED THE VEHICLE AS HAVING CONDENSATION BUILT IN THE HEADLIGHT ASSEMBLY BURNING THE BALLASTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

Mileage: 85,000

BOUGHT MY 2010 CADILLAC SRX USED FROM DEALERSHIP. BROUGHT CAR BACK TO COMPLAIN ABOUT MOISTURE IN HEADLIGHTS. I WAS TOLD IS WAS NORMAL ON A CADILLAC. DEALERSHIP SAID THERE WAS NO RECALL AND NOT TO WORRY ABOUT IT. OVER TIME THE HEADLIGHTS HAVE BECOME MORE AND MORE DIM TO THE POINT OF NOT BEING ABLE TO SEE AT NIGHT ON MY WAY HOME. THE BRIGHTS WORK WELL BIT THE DIM SETTING IS NOW TOO DANGEROUS TO DRIVE AT NIGHT.

EXCESSIVE MOISTURE COLLECTS IN THE FRONT HEADLIGHT ASSEMBLIES AND CAUSES BULBS TO SHORT OUT AND NEED TO BE REPLACED.

Mileage: 65,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TURNED ON, THE HEADLIGHTS WERE VERY DIM THE CONTACT DROVE THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED REPLACEMENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 98,000. UPDATED 03/17/17*LJ *AS

Mileage: 98,000

FRONT PASSENGER HEADLIGHT HAS MOISTURE IN HEADLIGHT ASSEMBLY. AFTER REVIEWING SEVERAL GM/CADILLAC WEBSITES IT APPEARS THIS IS A KNOWN ISSUE WITH SRX OWNERS AND IS ONLY REPLACED UNDER WARRANTY. LIGHT WILL SHORT OUT OVER TIME AND STOP WORKING ACCORDING TO OTHER OWNER REPORTS. VEHICLE WAS RECENTLY PURCHASED AND CURRENT OWNER NOTICED THE ISSUE.

Mileage: 10

FRONT HEADLIGHTS ARE NOT BRIGHT AT ALL; IT IS LIKE DRIVING IN THE DARK. THE HI-BEAMS WORK FINE. I ROUTINELY USE ALL FOUR CARS IN MY HOUSEHOLD (ONE OTHER AMERICAN MAKE, AND TWO ASIAN MAKES), AND OUT OF THE FOUR, THE CADILLAC SRX HEADLIGHTS ARE OF ABSOLUTELY NO USE. THE HEADLIGHT BULBS AREN'T BURNT OUT, BUT THEY PROJECT NEXT TO NO LIGHT. CAR HAS 94,697 MILES ON IT. THE CAR IS USED MOSTLY DURING THE DAY; IF ONE IF US NEEDS TO GO OUT AT NIGHT, WE TAKE ONE OF THE OTHER THREE CARS AS THE SRX IS THE UNSAFE CHOICE. WAS SURPRISED TO LEARN THERE WAS NO RECALL ON THIS. LOOKS LIKE THERE WERE SOME SIMILAR COMPLAINTS AS MINE AT THE NHTSA WEB SITE. TWICE AS MANY COMPLAINTS LODGED WERE ABOUT THE 2010 CADILLAC SRX'S HEADLIGHTS AS COMPARED TO ANY OTHER MATTER ABOUT THE CAR ... THAT SHOULD TELL YOU SOMETHING. *TR

HEADLIGHT WARNING MESSAGE APPEARED WHILE DRIVING ON CITY STREET. UPON CHECKING RIGHT LOW BEAM BULB, LIGHT WAS OUT AND HOUSING HAD HEAVY CONDENSATION.

Mileage: 41,917

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE LOW BEAM HEADLIGHT ASSEMBLY FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE DRIVER'S SIDE HEADLIGHT BECAME INOPERABLE AND FAILED TO OPERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000.

Mileage: 86,000

THE LOW BEAM (HEADLIGHTS) WENT OUT AND FILLS WITH MOISTURE CAUSES THE HEADLIGHTS TO SHORT OUT AND WAS MADE DEFECTIVE. REPLACED THE BULB AND DID NOT FIX THE PROBLEM THE ENTIRE HEADLIGHT PIECE HAS TO BE REPLACED SAYS CADILLAC AND WILL BE OKAY UNTIL IT FEELS WITH WATER AGAIN AND SHORTS OUT.

Mileage: 93,000

HEADLIGHT WARNING MESSAGE THAT A HEADLIGHT WAS OUT. SEVERAL NEW BULBS WERE TRIED BUT DID NOT CORRECT THE PROBLEM. ALSO, WATER ACCUMULATION INSIDE THE HEADLIGHT ASSEMBLY. SUSPECT PROBLEM WITH FALSE READING TO MESSAGE CENTER. RESEARCH ONLINE INDICATES THIS SAFETY PROBLEM IS NOT AN ISOLATED ISSUE FOR THIS VEHICLE. NO ATTEMPT TO REMEDY IT BY GENERAL MOTORS. DEALER QUOTED EXTREMELY HIGH PRICES FOR ALL ASSOCIATED PARTS TO TRY TO REPAIR.

Mileage: 65,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT AN UNKNOWN SPEED, THE HEADLIGHTS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEADLIGHTS WERE DEFECTIVE DUE TO MOISTURE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

Mileage: 103,000

CONDENSATION BOTH HEADLAMPS

ON 9/16/2016, I PURCHASED A USED CADILLAC SRX 2010 FROM A LOCAL DEALER. I WAS PRESENTED WITH A CARFAX REPORT THAT LISTED REPAIRS. AMONG THE REPAIRS WAS A HEADLIGHT REPLACEMENT EVEN BEFORE THE SALE AS A NEW CAR. IT WASN'T SPECIFIC SO I FIGURED IT WAS DAMAGED IN TRANSIT OR SOMETHING. THE CAR HAD 43356 MILES ON IT WHEN I PURCHASED IT. ON 11/3/16, WHEN DRIVING, I NOTICED THAT I WAS WITHOUT A HEADLIGHT. I GOT OUT AND LOOKED AT THE FRONT AND NOTICED THAT THE DRIVER SIDE HEADLIGHT WAS FULL OF MOISTURE AND THE LOW BEAM BULB WAS BLOWN. ON 11/4/2016, I TOOK IT TO THE DEALER TO RESOLVE AND THEY REPLACED THE BULB WHICH DIDN'T WORK SO I LEFT IT THERE OVERNIGHT AND THEY REPLACED THE "IGNITER". I PICKED IT UP THE NEXT DAY. I DROVE IT FOR A WEEK TO TEN DAYS, BUT NOT AT NIGHT. UNTIL 11/12/16. THE DRIVER SIDE HEADLIGHT NO LONGER WORKED ON LOW BEAM OR HIGH BEAM. THE CAR NOW HAS ONLY 45,273 MILES ON IT. I HAVE DRIVEN IT ONLY 1,927 MILES. I LIVE IN A DENSE FOG AREA AND THIS IS A SAFETY ISSUE, IT WILL BE EXTREMELY DANGEROUS TO DRIVE ANYTIME THERE IS FOG. EVEN WHEN THERE IS NO FOG, THE LACK OF A DRIVER SIDE HEADLIGHT COULD RESULT IN AN ONCOMING CAR MISJUDGING THE SIZE OF THE CAR AND POSSIBLY TURNING IN FRONT OF IT, ASSUMING THAT IT IS A MOTORCYCLE OR SMALL CAR. I HAVE RETURNED THE VEHICLE TO THE DEALER FOR REPAIR AND NOW IT REMAINS THERE BECAUSE THEY REFUSE TO RESOLVE THIS SAFETY ISSUE AND WANT ME TO PAY FOR IT. IT IS A FAIRLY EXPENSIVE REPAIR AROUND $1200 TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY. I DO NOT UNDERSTAND WHY A SAFETY RECALL HAS NOT BEEN ISSUED ON THIS VEHICLE FORCING THE MANUFACTURER TO REPLACE THE DEFECTIVE HEADLIGHT ASSEMBLY.

Mileage: 44,970

I PURCHASED THIS VEHICLE IN MAY OF2012. BOTH HEADLAMPS ARE FILLED WITH MOISTURE AND CONDENSATION CAUSING POOLING ON THE FLOOR BOTTOM OF BOTH LAMPS. AT NIGHT, THE LUMINATION IS POOR. I STARTED NOTICING THE PROBLEM APPROXIMATELY 1-1/2 YEAR AGO. IT IS BECOMING PROGRESSIVELY WORSE. THE CONSUMER STATED THE RIGHT FRONT PASSENGER WINDOW AND LIFT GATE WERE INOPERABLE POSSIBLY DUE TO THE WATER LEAKING INTO THE VEHICLE THROUGH THE SUNROOF. *JS

PASSENGER SIDE HEADLIGHT IS FULL OF CONDENSATION, REASON UNKNOWN.

Mileage: 60,000

I OWN A 2010 CADILLAC SRX, THE LOW BEAM HEADLIGHTS ARE SO DIM THAT IT MAKES DRIVING AT NIGHT DANGEROUS, THEY ARE SO DIM YOU CAN NOT SEE THE ROAD WELL ENOUGH TO DRIVE AND MUST USE THE HIGH BEAM LIGHTS TO SAFELY DRIVE, I HAVE CHANGED THE BULBS AND THE PROBLEM IS STILL PRESENT, THERE IS WATER INSIDE THE FIXTURES ALSO. *TR

Mileage: 13,000

RIGHT PASSENGER HEADLIGHT KEEPS FLOODING WITH WATER, LIGHTS GO OUT CANT SEE WHILE DRIVING. DEALER WANTS $2,000.00 TO REPLACE. THIS HAPPENS VERY FREQUENTLY. WATER LEAKS ON FLOOR AND ON THE ELECTRICAL OF PASSENGER SIDE FROM SUNROOF DRAIN, I'VE BEEN TOLD THE DRAIN IS TOO SHORT AND DISCONNECTS. THESE ARE DEFAULTS IN THE CAR, WE SHOULD NOT HAVE TO KEEP PAYING TO HAVE FIXED. *TR

Mileage: 135,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS HAD CONDENSATION AND WOULD OCCASIONALLY FLASH ON AND OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.

Mileage: 9,000

CONDENSATION IN THE HEADLIGHT COVERS. CONSIDERABLY DIMS VISION WHILE NIGHT DRIVING. HIGH RISK OF LIGHTS SHORTING OR GOING OUT COMPLETELY BECAUSE OF WATER BUILD UP. REPAIRS ARE UNRESEASONABLY HIGH.

Mileage: 84,000

PASSENGER SIDE HEADLIGHT HIGH AND LOW BEAM OUT. CONDENSATION IN LENSE.

THE LOW BEAM HEADLIGHTS IN PERFECT OPERATING CONDITION ARE SO DIM THAT THE ROAD IN FRONT OF THE VEHICLE IS BARELY VISIBLE. THE ONLY WAY TO SAFELY OPERATE THE VEHICLE IS WITH THE HIGH BEAMS ON. MANY OTHERS HAVE EXPERIENCED THE SAME ISSUE. THE VEHICLE IS DANGEROUS WITH ONLY LOW BEAMS ON.

I HAVE A 2010 CADILLAC SRX AND BOTH OF THE THE LIGHT COVERS ARE FIELD WITH CONDENSATION THE DRIVERS LIGHT GOT BLOWN OUT BECAUSE OF THE CONDENSATION. IT DOES NOT LOOKE LIKE MY LIGHTS ARE EVEN ON WHEN THEY ARE AND I JUST GOT NEW LIGHTS ON BOTH SIDES. THE DEALERSHIP SAID THE LIGHT COVERS ARE 450.00 A PIECE AND 1300.00 FOR LABOR WHICH I CAN'T AFFORD THEY REALLY SHOULD RECALL THIS BECAUSE IT IS UNSAFE.

HEADLIGHTS LENS FILL WITH WATER AND SHORT OUT

Mileage: 10

(1) DRIVER SIDE HEADLAMP FAILURE. DEALERSHIP INDICATES BALLAST FAILURE, AND THE ENTIRE ASSEMBLY HAS TO BE REPLACED. THE COST OF THIS IS A MINIMUM OF $1,200. (2) AS OF APRIL 27, 2016 - CAR WON'T START (10 DAYS): INDICATION IS "NO REMOTE DETECTED" (REMOTE BATTERY WAS REPLACED); VEHICLE'S BATTERY WAS REPLACED DECEMBER 2015.

Mileage: 97,100

I PURCHASED MY USED 2010 SRX IN FEB. OF 2015. SINCE THEN I'VE HAD MY HEADLIGHTS FIXED THREE TIMES DUE TO CONDENSATION BUILDUP. IT STARTED OFF WITH THE PASSENGER SIDE, I GOT THAT FIXED THEN SIX MONTHS LATER THEY BOTH GOT CONDENSATION. GOT THEM BOTH FIXED BECAUSE ITS INSPECTION TIME TWO WEEKS AFTER INSPECTION DRIVER SIDE COMPLETELY BURNED OUT. I WAS ON MY TO PA FROM VA AND MY HEADLIGHT WENT OUT. CADILLAC REFUSE TO FIX IT. ITS VERY COSTLY.

Mileage: 130,122

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE DRIVER SIDE LOW BEAM HEADLIGHT FAILED TO ILLUMINATE. THE DEALER DIAGNOSED THAT THERE WAS WATER INTRUSION AND THAT THE LIGHT FIXTURE NEEDED TO BE REPLACED. THE DEALER DID NOT SPECIFY IF A SEAL FRACTURED OR IF THERE WAS A REMEDY FOR THE SHORT CIRCUIT ELECTRICAL FAILURE OTHER THAN REPLACING THE LOW BEAM HEAD LAMP ASSEMBLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THERE WAS NO MANUFACTURER RECALL TO COVER THE REPAIR. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.

Mileage: 43,000

SEPTEMBER 2015 HEADLITES STARTED GETTING MOISTURE AND WATER IN THEM.IN OCT WHILR DRIVING AT NITE THE LEFT HEADLITE WENT OUT THEN THE RIGHT ONE DID,I COULD NOT SEE THE ROAD AND WENT IN DITCH.CALLED CADILLAC NEXT DAY TOLD THEM WHAT HAPPENED AND WAS TOLD NOTHING THEY COULD DO AND ADVISED ME TO CALL DEALER WHICH I DID AND WAS TOLD I WOULD HAVE TO BUT 2 NEW HEADLITES AT 1200.00 EACH WITH OUT LABOR,I COULD NOT AFFORD THAT SO TOOK LITES OUT OF CAR,THE BALLAST WERE FILLED WITH WATER.I SEPERATED THE LENSES AND RESEALED THEM WITHSILICONE AND REPLACED BALLAST AND BULBS FROM EBAY.HEADLITES NO LONGER LEAK BUT IM SURE THEY WILL AT SOME POINT IN TIME.THIS SHOULD BE A RECALL THIS IS TO DANGEROUS AND IT IS DEFINATELY A DISIGN FLAW,I HAVE READ WHERE MANY OTHER PEOPLE ARE HAVING THE SAME PROBLEM. THIS IS A 2010 CADILLAC SRX ,ISSUE STARTED AT 57,000 MILES

Mileage: 57,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE PASSENGER SIDE HEADLIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT CONDENSATION ENTERED INTO THE HEADLIGHT ASSEMBLY, WHICH WOULD SHORT OUT THE ELECTRICITY IN THE UNIT. THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE OCCURRED ON TWO PRIOR OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.

Mileage: 42,000

HEADLAMP CONDENSATION CAUSING LAMP TO GO OUT SOMETIMES WILL COME BACK ON. SHOULD NOT BE HAPPENING. NEVER HAD ANOTHER VEHICLE HAVE THIS ISSUE. SHOULD BE A RECALL TO FIX THIS EXPENSIVE CONDENSATION AND LAMP. POLICE ENJOY STOPPING VEHICLES WITH NO LIGHT! THIS HAS BEENOCCURING OVER LAST 6 MONTHS MORE OFF THAN ON. RAIN REALLY MAKES WORSE. CONDENSATION NEVER COMPLETELY GOES AWAY AND INSIDE INDICSTOR LIGHT STAYSON ALL THE TIME 24/7. #2 ANOTHER ISSUE IS SUN ROOF WILL NOT SHUT. WINDOW WILL CLOSE BUT COVER STOPS HALF WAY AND WILL NOT ADVANCE ANY FURTHER. HAD TAKEN TO BAKER CADILLAC IN CHARLESTON, SC FOR SERVICE MARCH 1 2016. WORKED ON IT FOR 2 DAYS AND TOLD NOT FIXABLE. WHY IS IT NOT FIXABLE? RECALLS SHOULD BE ISSUED ON THESE PROBLEMS SRX OWNERS ARE HAVING ON THESE LUXAURY VEHICLES.

VEHICLE HAS ON 43,921 MILES AND THE FRONT HEADLAMP ASSEMBLY GOT WATER IN IT AND BLEW OUT THE HID HEADLIGHT. THESE ARE SUPPOSED TO BE SEALED UNITS AND SHOULD NOT EVER LEAK. NEVER IN ANY OTHER CAR I'VE EVER OWNED HAS THE HEADLAMP ASSEMBLE LEAKED. FURTHER THIS IS A KNOWN PROBLEM WITH THIS MAKE AND YEAR MODEL, AND CADILLAC SHOULD BE REPLACING THEM AT NO COST

Mileage: 43,921

THE FRONT HEADLIGHT ASSY CONTINUES TO GET WATER AND CONDENSATION IN IT AND THE HEAD LIGHT FAILS.

Mileage: 93,600

FRONT HEADLAMPS HAVE A RECURRING FAILURE DUE TO A DESIGN FLAW WITH THE HOUSING.

Mileage: 89,000

THE PASSENGER HEADLAMP ASSEMBLY HAD TO BE REPLACED IN APRIL, 2014 BECAUSE MOISTURE SHORTED IT OUT. THIS COST $1450 OUT OF POCKET, REPAIRED BY THE DEALER WITH NEW GM PARTS. NOW LESS THAN 2 YEARS LATER, THE SAME PASSENGER HEADLAMP IS OUT DUE TO THE SAME REASON. I HAVE READ ABOUT MANY SIMILAR COMPLAINTS ON HEADLAMPS FOR THIS MODEL. NOT SAFE WHEN HEADLAMPS SUDDENLY GO OUT.

TAKATA RECALL, BOTH OF MY HEADLIGHT ASSEMBLIES HAVE BEEN CHANGED THE YEAR IS LESS THAN 6 YRS OLD. THE LIGHTS WENT OUT AT NIGHT WHILE DRIVING. GM WANTS 1200.00 FOR JUST THE ASSEMBLY NOT LABOR. THEY LEAK AND MOISTURE GET INSIDE AND BLOWS OUT THE BULBS AND SHORTS OUT THE ELECTRICAL SYSTEM. THIS IS BS AND THERE SHOULD BE A RECALL. GM USING THE CHEAPEST JUNK POSSIBLE AND SELLING IT FOR AS MUCH AS POSSIBLE, WAY TO GO GM, PUT MY WIFE AND DAUGHTER LIFE AT RISK SO YOU COULD MAKE MORE MONEY....YOU MAKE ME SICK. AFTER THIS CADILLAC I WILL NEVER EVER BUY ANOTHER CADILLAC. YOU HAVE BROKE ME WITH YOUR CHEAP CRAP THERE ARE 50 AND 60 YR OLD CADDYS THAT STILL HAVE ORIGINAL HEADLIGHT ASSEMBLIES THAT DON'T LEAK, ALL OVER THE INTERNET CADDYS NEWER THAN MY 2010 SRX ARE HAVING THE SAME PROBLEM. THIS IS SAD AND IT IS IRRESPONSIBLE FOR GM NOT TO REMAKE THESE ASSEMBLIES SO THEY DON'T LEAK. AND FIND A SUPPLIER THAT DOESN'T CHARGE 1200.00 FOR A ASSEMBLY THAT WILL LEAK IN LESS THAN 5 YRS TOTALLY NOT SATISFIED, THIS IS ONLY THE WORST OF THE LONG LINE OF ISSUES WE HAVE HAD WITH OUR CADILLAC, IT LOOKS LIKE CADDY IS GOING DOWNHILL. WE WILL LOOK FOR A BETTER BUILT VEHICLE AND YA'LL CAN HAVE THIS HIGH DOLLAR CHEAP JUNK! PISSES ME OFF THAT BOTH HEADLIGHT ASSEMBLIES LEAKED AND COST ON AVERAGE 2000.00 EACH INCLUDING LABOR TO FIX ONLY TO KNOW IT MIGHT LAST 4 YRS LOL WAY TO GO FOREIGN TRADE YOU BROUGHT US 10X THE COST FOR [XXX] CRAP PARTS. CADILLAC SUCKS! CHEAP PARTS AND WAYYYY OVER PRICED! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 70,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER SIDE HEADLIGHT FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT CONDENSATION IN THE HEADLIGHT UNIT CAUSED A FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 64,866.

Mileage: 64,866

BOTH HEADLIGHTS HAVE HAD TO BE REPLACED AND ONE OF THEM IS ALREADY ACCUMULATING MOISTURE AND HAS BURNED OUT AGAIN. I DO NOT UNDERSTAND WHY THIS IS NOT A RECALL, AS IT IS VERY DANGEROUS AND HAS BEEN VERY COSTLY.

Mileage: 100,000

BOTH HEADLIGHTS ACCUMULATE MOISTURE INSIDE, CAUSING THE LIGHT OUTPUT FROM THE LOW BEAMS TO BE ALMOST NONE EXISTING. IT FORCES ME TO DRIVE WITH THE HIGH BEAMS ON. I HAVE DONE SOME RESEARCH ONLINE AND THERE ARE LOTS OF PEOPLE COMPLAINING ABOUT THE SAME THING. I FEEL GM NEED'S TO PERFORM A RECALL ON THIS HEADLIGHTS.

DURING A RAINSTORM MY LEFT HEADLIGHT STOPPED WORKING. TOOK IT TO DEALER AND THEY FOUND THAT DUE TO A FAULTY SEAL WATER WAS GETTING INTO THE LIGHT. THE WHOLE ASSEMBLY HAD TO BE REPLACED.COST WAS OVER $1300.00. VEHICLE ONLY HAS ABOUT 63,400 MILES ON IT. AFTER REVIEWING MULTIPLE FORUMS I FOUND THAT OTHER OWNERS HAD THE SAME ISSUE. I HAVE SERIOUS SAFETY CONCERNS ABOUT THIS PROBLEM. SPECIFICALLY, IF THE HEADLIGHT SEALS ARE UNRELIABLE IT COULD RESULT IN HEAD ON COLLISIONS/ACCIDENTS DURING BAD WEATHER INVOLVING PRECIPITATION. WHAT HASN'T THERE BEEN A RECALL ISSUED?

Mileage: 63,300

60,000 MILES, BOTH THE FRONT HEADLAMP UNIT SEALS ARE LEAKING WATER CAUSING THE FRONT LIGHTS TO DIM AND BURN OUT. NUMEROUS COMPLAINTS ON CADILLAC.COM FORUM SITE. THE COST IS 1200 DOLLARS PER UNIT TO REPAIR. THEY ADVISE NOT A WARRANTY ISSUE AND CADI KNEW THE SEALS DISINTEGRATE CAUSING A VERY COSTLY REPAIR AND A DANGEROUS SITUATION!

Mileage: 60,000

THE SRX 2010 WAS PARKED OUT SIDE DURING A LIGHT RAIN SHOWER. THE DRIVERS SIDE HEADLIGHT ACCUMULATED MOISTURE, AND WHEN THE LIGHTS CAME ON AUTOMATICALLY IT COMPLETELY STOPPED WORKING AND A WARNING SIGN TO CHECK HEADLIGHT APPEARED ON THE DASH.

Mileage: 67,000

HEADLIGHT SEAL FAILS CAUSING MOISTURE INSIDE LAMP FIXTURES TO BUILD UP AND EVENTUALLY CAUSE AN ELECTRICAL SHORT IN THE VEHICLE. MOISTURE IN THE LAMP FIXTURES ALSO IMPAIRS VISIBILITY AT NIGHT AND DUSK CONDITIONS.

Mileage: 45,000

WHILE DRIVING ON HIGHWAY, CHECK LEFT LOW BEAM HEADLIGHT WARNING. THEN CHECK RIGHT LOW BEAM WARNING CAME ON. NOW BOTH LEFT AND RIGHT LOW & HIGH BEAMS ARE OUT. THERE IS CONDENSATION IN THE DRIVER SIDE LENS. THIS SEEMS TO BE A DEFECT IN THE LENS DESIGN AND THERE SHOULD BE A GM RECALL.

Mileage: 93,000

THE LOW BEAM HEADLIGHTS SUDDENLY BECAME EXTREMELY DIM. BULBS WERE REPLACED BUT IT DID NOT FIX THE ISSUE. CADILLAC ADVISED THAT I WOULD NEED TO SPEND $3000 TO REPLACE BOTH HEADLIGHTS BUT OFFERED NO EXPLANATION AS TO WHY. THERE WAS A SERVICE BULLETIN ISSUED REGARDING THE HEADLIGHTS AND THE DIMNESS IN 2012, BUT THAT BULLETIN HAD EXPIRED. I CAN NO LONGER DRIVE AT NIGHT WITHOUT SPENDING 10% OF THE COST OF THE CAR TO REPLACE THE HEADLIGHTS.

IT HAD BEEN RAINING FOR SEVERAL DAYS. I RECEIVED A MESSAGE ON MY SCREEN AS I WAS DRIVING TO CHECK THE PASSENGER SIDE LOW BEAM. WHEN I GOT OUT OF THE CAR THE LIGHT WAS COMPLETELY OUT ON THE PASSENGER LIGHT. AFTER ALLOWING THE VEHICLE TO SIT IN THE GARAGE OVERNIGHT, THE NEXT MORNING IT WAS OBVIOUS THAT THERE WAS MOISTURE INSIDE OF THE LIGHT. THE BLINKER STILL WORKS BUT THE LOW AND HIGH BEAM ARE BOTH OUT.

Mileage: 86,000

WHILE DRIVING AT NIGHT IN THE RAIN AND OR FOG ON THE HIGHWAY ALL THE HEADLIGHTS HIGH AND LOW BEAM FAILED DUE TO THE OUT DOOR MOISTURE CAUSING THE CAR TO UNSAFELY LEAVE THE ROAD WAY AND CRASH DUE TO UNABLE TO SEE THE ROAD WAY OR ROAD SIDE WHILE ON THE HIGHWAY, THE MOISTURE SHORTS OUT THE LIGHTING UNTILL THEY DRY OUT DAYS WEEKS LATER.

Mileage: 60,000

THE HEADLAMP ON THE DRIVER'S SIDE FILLED WITH CONDENSATION AND WATER. THE LOW BEAM WENT OUT. IT CAME BACK ON AFTER A FROST. IT WENT OUT AGAIN WHILE I WAS DRIVING. THE NEXT DAY THE HIGH BEAM AND OTHER LIGHTS WERE OUT. TODAY, THE HIGH BEAM IS WORKING. BECAUSE OF THE FAULTY HEADLAMP, I RECEIVED A TICKET. SOME 2010 CADILLAC SRX VEHICLES HAVE A RECALL FOR THIS PROBLEM, OTHERS DON'T. MINEDOESN'T BECAUSE IT IS FROM ANOTHER FACTORY.

Mileage: 42,900

CONDENSATION IN BOTH HEADLIGHTS HAVE CAUSED BOT HEADLIGHTS TO GO OUT. FIRST HEADLIGHT WENT OUT WHILE RAINING AT NIGHT ON A SECONDARY ROAD. ABOUT 5 DAYS LATER AFTER THE CONDENSATION DRIED THE HEAD LIGHT CAME BACK ON. THIS TIME THE LEFT HEADLIGHT WENT OUT AFTER A PROLONGED RAIN AND NOW THE RIGHT HEADLIGHT IS OUT DUE TO CONDENSATION IN THAT ENCASEMENT. I BOUGHT THE GM MAJOR GUARD WARRANTY AND WAS TOLD THIS WAS BUMPER TO BUMPER COVERAGE, YET AM BEING TOLD BY THE DEALERSHIP AND GM THIS IS NOT COVERED. THIS IS AN OBVIOUS MANUFACTURING DEFECT WHICH IS A A TRUE SAFETY CONCERN. WHY IS GM NOT BEING HELD ACCOUNTABLE FOR THIS. THIS EVENTUALLY RESULT IN AN ACCIDENT.

Mileage: 49,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HIGH AND LOW BEAM HEADLIGHTS FAILED AND THAT THERE WAS WATER INSIDE THE SEALED HEAD LAMP UNIT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.

Mileage: 150,000

PASSENGER SIDE FRONT SEALED HEADLAMP HAD A BUILD UP OF WATER AND SHORTED OUT. WHILE DRIVING ON THE HIGHWAY.RT. 495 IN MA.

Mileage: 98,000

BOTH HEAD LIGHTS FILLED UP WITH SO MUCH CONDENSATION IT SHORTED THE BULBS TO WHERE THEY DID NOT WORK AT ALL....IN THE RAIN...LATE AT NIGHT!...ON THE HIGHWAY WITH CHILDREN IN THE CAR!! I WAS UNABLE TO SEE ANYTHING AND HAD TO USE FLOOD LAMPS ON MY DRIVE HOME WITH MY CHILDREN IN THE CAR IN THE CITY AND ON THE HIGHWAY. LOOKED THIS UP AND IT IS VERY COMMON FOR THIS MAKE AND MODEL....THIS IS A HUGE SAFETY CONCERN. THERE COULD HAVE EASILY BEEN A CRASH OR FATALITY IF I WAS NOT COMFORTABLE DRIVING IN UNCOMFORTABLE CONDITIONS!

Mileage: 94,000

I HAVE NOTICED THAT IT HAS BEEN A LOT OF COMPLAINTS ABOUT THE HEADLIGHTS ON CADILLAC SRX AND IT IS VERY EXPENSIVE JUST TO REPLACE THE PART. THE LIGHT JOUST GOES OUT IF YOUR DRIVING OR NOT AND IT SHOULD BE A RECALL ON THIS BEFORE SOMEONE HAS A SERIOUS ACCIDENT.

Mileage: 80,000

THERE WAS A RECALL ON THE LOW BEAM HEADLIGHT PLUG ASSEMBLY ON THE 2010 SRX. THE FAULTY PLUG WOULD CAUSE THE LOWBEAM HEADLIGHTS TO NOT FUNCTION. THE PLUG WOULD ALLOW FOR THE HIGH BEAMS TO WORK PROPERLY BUT THE PLUG WOULD NOT ALLOW THE HALOGEN LOWBEAM SAID TO WORK. DAVID TAYLOR SUPPOSEDLY FIXED THIS PROBLEM HOWEVER A FEW YEARS LATER THE LOWBEAM HEADLIGHTS BECAME COMPLETELY INOPERABLE CAUSING THE DRIVER TO HAVE ZERO VISIBILITY WHILE USING THE HEADLIGHTS. THE HIGHBEAMS WOULD WORK PERFECTLY. I ARGUED WITH THE DEALER THAT IT HAD SOMETHING TO DO WITH THE PLUG HOWEVER THEY INSISTED THAT THE PROBLEM WAS THAT THE LIGHT ASSEMBLY BECAUSE OF FAULTY MANUFACTURING ALLOWED WATER TO ENTER THE LOW BEAM LENS AND IN TURN CLOUD THE LENS. I INSISTED OTHERWISE BECAUSE THERE WAS VISIBLE CONDENSATION IN THE HEADLIGHT ASSEMBLY BUT NONE IN THE LOW BEAMS. UNFORTUNATELY THIS SITUATION HAD ME OVER A BARREL BECAUSE THE DRIVER HAD ALREADY BEEN RISKING THEIR LIFE AND OTHER DRIVERS LIVES ON THE ROAD WHILE BEING FORCED TO DRIVE WITH ONLY HIGH BEAMS OR WITHOUT ANY ILLUMINATION OF THE ROAD WAY AT ALL. I HAD NO CHOICE BUT TO SPEND 1500 DOLLARS ON HEADLIGHTS. NOW REGARDLESS OF THE REASON WHETHER IT WAS A FAULTY MANUFACTURED PLUG OR A FAULTY SEALED MANUFACTURED HEADLAMP ASSEMBLY THE PROBLEMS IT POSES ARE THE SAME. CADILLAC HAS A POORLY MANUFACTURED HEADLIGHT ASSEMBLY AND PLUG ASSEMBLY THAT ARE ENDANGERING PEOPLE'S LIVES. WHEN THESE LOW BEAMS BECOME INOPERABLE THE DRIVER HAS ZERO VISIBILITY AND ARE FORCED TO CHOOSE BETWEEN DRIVING WITH THEIR HIGHBEAMS ON AND BLINDING OTHER DRIVERS OR DRIVING WITHOUT ANY HEADLIGHTS WHICH COULD CAUSE DEATH OR BODILY HARM TO THE DRIVER OR ANY PROPERTY OR PERSONS THAT THE DRIVER CANNOT SEE. CADILLAC KNOWS THEY HAVE A PROBLEM BUT ARE WILLING TO RISK PEOPLE'S LIVES IN ORDER TO SAVE A FEW DOLLARS. THEY HAVE A FAULTY PRODUCT THAT THE NHTSA SHOULD RESOLVE BEFORE THERE IS LOSS OF LIFE

Mileage: 30,000

THE REAR LIFT GATE ELECTRONIC CONTROL MODULE IS A MANUFACTURES DEFECT. THE SUNROOF DRAIN APPARENTLY IS A MANUFACTURERS DEFECT AND DOES NOT FUNCTION PROPERLY. IT DOES NOT DRAIN AND AS A RESULT ALLOWS WATER TO SHORT OUT AND DESTROY THE ELECTRONIC CONTROL MODULE. THE FIRST TIME THIS OCCURRED WAS WHILE THE VEHICLE WAS UNDER WARRANTY. THERE WAS A RECALL ON THE DRAIN THAT SHOULD HAVE FIXED THE PROBLEM BUT IT DID NOT. THE REAR LIFT GATE BECAME INOPERABLE AGAIN THIS TIME BECOMING COMPLETELY INOPERABLE. THE CADILLAC DEALER DAVID TAYLOR BLAMED THE SUNROOF DRAIN ONCE AGAIN WOULD NOT WARRANTY THEIR PAST WORK NOR THEIR FUTURE ATTEMPTS TO SOLVE THE PROBLEM SAYING ONLY THAT AT ANY TIME THE DRAIN COULD BECOME CLOGGED AGAIN CAUSING THE CONTROL MODULE TO SHORT OUT AND IF IT WAS PAST ONE YEAR OR TWELVE THOUSAND MILES THAT I WOULD JUST HAVE TO PAY ANOTHER GRAND TO HAVE IT FIXED AGAIN. SO BASICALLY A RECALL ITEM A MANUFACTURERS DEFECT THAT IS ARESPONSIBILITY OF CADILLAC IS NOW A REOCCURRING PROBLEM THAT IS SOLELY THE RESPONSIBILITY OF THE CUSTOMER TO SPEND A THOUSAND DOLLARS EVERY COUPLE OF YEARS FOR A NON WEATHER ABLE ITEM. THIS IS NOT A MOTOR OR TRANSMISSION OR A SET OF TIRES THIS IS A DESIGN DEFECT THAT IS THE RESPONSIBILITY OF THE MANUFACTURER AND THEREFORE THE DEALER. THE REAR LIFT GATE IS DANGEROUS WHEN OPERABLE DUE TO OPENING AND CLOSING IMPROPERLY ERRATICALLY AND UNEXPECTANTLY POSSIBLY GETTING AN ADULT CHILD OR ANIMALS LIMBS OR EXTREMITIES CAUGHT IN THE LIFT GATE. ALSO WHEN THE LIFT GATE BECOMES COPLETELY INOPERABLE ONE MIGHT HAVE A LIMB OR EXTREMITY CAUGHT AND NOT HAVE ANY MEANS OF OPENING THE LIFT GATE MANUALLY FOR WHEN IT STOPS WORKING THERE IS NO WAY TO RELEASE IT. CADILLAC IS OBVIOUSLY AWARE OF THE DEFECTIVE DESIGN AND MANUFACTURE OF THIS UNIT AND ARE RISKING CONSUMERS SAFETY BUT JUST REFUSE TO DO ANYTHING TO RESOLVE THE PROBLEM. 780000 GM LIFT GATES RECALLED WHY NOT CADILLAC

Mileage: 25,000

LEFT HEADLAMP UNIT CONTAINED SEVERE MOISTURE. BLEW OUT BALLAST OF HID UNIT AT 36000 MILES, HEADLIGHT NOT USABLE. REPLACED ENTIRE HEADLAMP UNIT FOR $1525. NEW UNIT LEAKED AS WELL. ENTIRE HEADLAMP UNIT REPLACED AGAIN. CALLED GM TO ASSIST WITH OBVIOUS FAULTY MANUFACTURED PART FOR FINANCIAL ASSISTANCE. GM CUSTOMER RELATIONS PLAYED DUMB, STATING THEY NEVER HEARD OF THE PROBLEM. CAN'T PASS STATE INSPECTION WITHOUT HEADLIGHTS. THIS WAS A HAZARD AND GM SHOULD REIMBURSE, AND RECALL.

Mileage: 36,000

MY HEADLIGHTS FILL WITH CONDENSATION AND WATER. HAVE READ ON THE CADILLAC FORUMS THAT THOUSANDS OF PEOPLES ON CADILLAC SRX 2010- 2014 ARE HAVING THE SAME PROBLEM. LAST NITE DRIVING IN RAIN ME RIGHT HEADLIGHT SHORTED OUT BECAUSE OF WATER INSIDE THE HEADLITE.I WENT OFF THE SHOULDER OF THE ROAD BECAUSE I COULDNT SEE IF A TREE HAD BEEN THERE I WOULD HAVE BEEN HURT OR KILLED.THIS IS A SAFETY ISSUE AND I IN FORMED CADILLAC ANOUT IT AND WAS TOLD THERE WAS NOTING THEY COULD DOMY CAR HAS 56,670 MILES I BOUGHT IT WITH 52,300 MILES SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS KILLED .THESES LIGHT COST 1200.00 DOLLARS WHICH IS WHY CADILLAC WILL NOT RECALL THEM FOR SAFETY.I WAS GOING AROUND A CORNER AT THE SPEED LIMIT OF 45 MPH.WENT OF THE ROSD INTO A FIELD NO DAMAGE TO CAR OR PROPERTY BUT WHEN YOUR LITES FAIL AT NITE IN RAIN ITS EASY TO HAVE AN ACCIDENT OR GET KILLED OR KILL SOMEONE ELSE.

Mileage: 56,660

THE HEADLIGHTS FILL WITH WATER AND THIS CAUSES THE LIGHTS TO WORK STRANGELY. CURRENTLY, MY LEFT HEADLIGHT WORKS BUT NOT THE TURN SIGNAL OR DAY BEAMS. THE RIGHT HEADLIGHT IS OUT BUT THE TURN SIGNAL AND DAY BEAM WORK. I TOOK IT TO A CADILLAC DEALER AND THEY TOLD ME THEY'VE SEEN THIS ISSUE FREQUENTLY. GM DOES NOT SEEM INTERESTED IN FIXING THE ISSUE. THIS IS A SAFETY CONCERN THAT NEEDS TO BE ADDRESSED. I SHOULD NOT HAVE TO PAY $3,000 FOR A MANUFACTURING DEFECT.

Mileage: 61,000

THE HEADLIGHTS/HEADLAMPS FILL UP WITH WATER , EXCESSIVE CONDENSATION AND CAUSE ERRATIC BEHAVIOR, MEANING FALSE READINGS ON DASH ABOUT LIGHTS OUT ETC.

Mileage: 100,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHT ASSEMBLY FAILED TO WORK FOR THE LOW BEAMS. THE CONTACT HAD TO USE THE HIGH BEAM HEADLIGHTS AS AN INTERIM REPAIR EACH TIME THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Mileage: 100,000

LOW BEAM SOCKET BURNED.

Mileage: 80,400

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE SEAL ON THE HEADLIGHT HOUSING CRACKED AND CAUSED THE HEADLIGHTS TO FAIL. THE DEALER STATED THAT DUE TO THE FAILURE, WATER LEAKED INTO THE HEADLIGHT HOUSING. THE DEALER HAD TO REPLACE THE ENTIRE UNIT ON BOTH THE DRIVER AND PASSENGER SIDES OF THE VEHICLE. THE FAILURE MILEAGE WAS 94,500. UPDATED 7/9/15*CN

Mileage: 94,500

HEADLIGHT FROM 2010 CADILLAC SRX SEAL BREAKS AND HEADLIGHT BLOWS DUE TO MOISTURE DEALER SAYS THE ASSEMBLY NEEDS TO BE REPLACED ALONG WITH BALLAST AND LIGHT!! *TR

Mileage: 75,000

PASSENGER HEADLIGHT WORKING SOMETIMES AND SOMETIMES NOT. BROUGHT INTO DEALER AND THEY REPLACED BULBS. AFTER A FEW DAYS AFTER GETTING VEHICLE BACK NOTICED HEADLIGHTS ONLY WORKED SOME OF THE TIME. BROUGHT BACK TO THE DEALER AND HE SAID THE WHOLE HEADLIGHT ASSEMBLY NEEDS TO BE REPLACED. SUGGESTED LOOKING ONLINE TO SEE IF OTHERS EXPERIENCED SAME PROBLEM WHICH LED ME TO THIS SITE. COST TO REPLACE IS $1600 AND IS ONLY GUARANTEED FOR 12,000 MILES OR 12 MONTHS. *TR

Mileage: 84,500

HID STYLE HEADLAMPS WHILE DRIVING AT NIGHT THE DRIVES LOW BEAMS QUIT WORKING. THE SAME THING HAD HAPPENED TO THE PASSENGER SIDE LOW BEAM ABOUT A YEAR AGO. ROUGHLY, A WEEK OR TWO BEFORE THE LOW BEAMS FAILED THE HEADLAMPS STARTED-GETTING MOISTURE BUILD UP INSIDE THEM. HEADLAMPS HAVE NEVER BEEN DAMAGED, HIT OR BUMPED. CANNOT JUST REPLACE HID BULB, NEW BULBS WILL FAIL DUE TO THE MOISTURE PROBLEM. ENTIRE ASSEMBLY MUST BE REPLACED, PRICE TO REPLACE ENTIRE ASSEMBLY IS $1,200.00 EACH NOT INCLUDING THE LABOR TO REMOVE ENTIRE FRONT BUMPER COVER AND ASSEMBLY. *TR

Mileage: 97,000

WHILE DRIVING IN THE RAIN ALL LIGHTS WENT OUT AND THEN CAME BACK ON AFTER ABOUT 15 SECONDS. *TR

Mileage: 80,000

THE HEADLIGHTS KEEP GETTING MOISTURE IN THE HEADLIGHTS REQUIRING THE WHOLE ASSEMBLY TO BE REPLACED AT A COST OF $1600 EACH TIME! I AM ON THE 3RD TIME REPLACING THE HEADLIGHTS SINCE AUGUST OF 2013. FIRST TIME WAS COVERED UNDER WARRANTY, SECOND TIME WAS ONLY COVERED 95% BY GM. NO MY THIRD TIME WILL NOT BE COVERED AT ALL. THERE APPARENTLY SEEMS TO BE A BIG PROBLEM WITH THIS AND I CAN NOT UNDERSTAND WHY THIS PROBLEM IS NOT A RECALL NOTICE. THIS IS JUST ONE OF MANY, MANY ISSUES WITH THIS VEHICLE. *TR

Mileage: 40,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE PASSENGER SIDE HEADLIGHT DEVELOPED MOISTURE INSIDE THE HEADLIGHT ASSEMBLY, WHICH CAUSED THE HEADLIGHT TO BURN OUT. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS NOT DIAGNOSED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE DRIVER SIDE HEADLIGHT DEVELOPED MOISTURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,124.

Mileage: 52,124

DRIVER HEADLIGHT STOP WORKING. WATER INSIDE THE HEAD LIGHT CAUSING THE BULB TO FAIL. DEALER WILL NOT COVER THE COST OF REPAIR. *TR

Mileage: 84,000

THE FRONT LIGHT HEADLIGHT ASSEMBLY SEALS WORE OUT AND THE HEADLIGHT BLEW OUT WHILE WE WERE DRIVING HOME IN THE RAIN, AT NIGHT. WATER PENETRATED THE HEADLIGHT WHICH IS WHAT CAUSED THE LAMP TO BLOW OUT. I CALLED GM AND THEY PLAYED DUMB AND SAID THEY HAD NEVER HEARD OF THIS PROBLEM. YET AS I WAS AT THE DEALERSHIP TO GET IT FIXED THERE WERE OTHER 2010 MODELS DRIVING IN WITH THE EXACT SAME PROBLEM. GM WOULD NOT EXTEND THE WARRANTY TO COVER THIS, AS THE WARRANTY WAS OVER 4 YEARS BUT STILL UNDER THE 50K MILES. AT $1400 EACH TO REPLACE THESE HEADLIGHTS, THEY NEED TO FIX THIS DEFECT. ADDITIONALLY, THEY ARE GOING TO KILL SOMEONE IF THESE HEADLIGHTS KEEP BLOWING OUT AT NIGHTTIME IN THE RAIN. *TR

Mileage: 37,888

THIS MODEL HAS A HISTORY OF COLLECTING WATER IN FRONT HEADLIGHTS RESULTING IN THEM SHORTING OUT AND MALFUNCTIONING/FAILING. CADILLAC WILL NOT RECALL AND THEY ARE VERY MUCH AWARE OF THIS PROBLEM. *TR

Mileage: 50,000

MY 2010 CADILLAC SRX PREMIUM RIGHT (PASSENGER SIDE) HEADLAMP IS LEAKING AND CAUSING CONDENSATION BUILD UP ON LENS, CAUSING THE LOW BEAM AND HIGH BEAM NOT TO WORK. THE DEALERSHIP QUOTED A PRICE OF APPROXIMATELY $1500 TO REPLACE THE HEADLAMP, AS IT IS OUT OF WARRANTY. THE VEHICLE HAS 55,500 MILES ON IT. I CONTACTED GENERAL MOTORS AND THEY, IN TURN, CONTACTED THE DEALERSHIP AND THE DEALERSHIP CALLED AND SAID GM WOULD NOT PAY THE ENTIRE COST, BUT WOULD SHARE THE COST, QUOTING A FIGURE OF "POSSIBLY" $500. GENERAL MOTORS SHOULD REPLACE FOR NOTHING. FROM READING ALL THE COMPLAINTS ON THIS SITE, AS WELL AS ON THE "CADILLAC FORUM" SITE, I CONCLUDED THAT THE MANUFACTURER OF THIS HEADLAMP HAS A FAULTY HEADLAMP. I FEEL GENERAL MOTORS SHOULD HAVE A RECALL AS THIS IS CERTAINLY A SAFETY HAZARD. *TR

Mileage: 55,000

AFTER A RAINY DAY, I WAS DRIVING TO WORK IN THE MORNING AND THE ALERT ON MY CAR SAID TO CHECK LEFT LOW BEAM. WHEN INSPECTING, I NOTICED THAT IT WAS NOT TURNING ON. I WENT TO THE AUTO STORE TO CHECK ON LIGHT BULBS AND THEN CONFIRMED THAT THE FUSE'S AND THE LIGHT WERE WORKING PERFECTLY FINE. AFTER ATTEMPTING TO SET UP AN APPOINTMENT WITH A DEALERSHIP TO CHECK ON THE LIGHT, THE CAR HEADLAMP SUDDENLY STARTED WORKING AGAIN. NOW AS OF 01/23/2015 ANOTHER FEW RAINY DAYS AND NOW BOTH OF MY HEADLAMPS ARE OUT ALONG WITH THE HIGH BEAM LIGHTS. LUCKILY MY FOG LIGHTS STILL WORKED TO GET ME HOME SAFELY AT NIGHT. *TR

Mileage: 49,334

THE HEAD LIGHT LENS LEAK AT THE SEAM. BOTH HEAD LIGHTS ARE EFFECTED. MOISTURE ACCUMULATES INSIDE THE LENS AND DISTORTS THE HEAD LIGHT BEAM. THIS REDUCES THE CLARITY AND EFFECTIVENESS OF THE HEAD LIGHTS. I HAVE REPLACED ONE HEADLIGHT AT 45,000 MILES. THE HEAD LIGHT SEAL LEAKS WATER. POOR MANUFACTURING AND A SAFETY CONCERN. THERE SHOULD BE A RECALL. *TR

Mileage: 75,000

THERE WAS AN ERROR MESSAGE IN MY DISPLAY TO CHECK PASSENGER LOW BEAM. I HAD THE PASSENGER HEADLAMP REPLACED AT A CADILLAC DEALERSHIP AT A COST OF $369.00. I LEFT THE DEALERSHIP AND DROVE TO MY DESTINATION DURING THE DAYLIGHT HOURS. WHEN I LEFT MY DESTINATION IT HAD GOTTEN DARK AND WHILE DRIVING THE HEADLAMP STOPPED WORKING. I HAVE SINCE FOUND OUT THAT THE SEAL ON THE HEADLAMP IS NO GOOD THEREFORE ALLOWING MOISTURE TO DEVELOP INSIDE THE HEADLAMP WHICH CAUSES THE PROBLEM. I HAVE FOUND THROUGH RESEARCH THAT THIS APPEARS TO BE A DESIGN FLAW WITH THIS MODEL AND MANY PEOPLE HAVE HAD LOSS OF HEADLIGHTS AT TIMES WHEN IT WOULD POSE A SAFETY ISSUE. THE REPAIR IS VERY COSTLY (APPROXIMATELY $1400 PER HEADLAMP). THERE IS MOISTURE IN THE DRIVERS SIDE HEADLAMP AS WELL SO IT STANDS TO REASON THAT IT IS JUST A MATTER OF TIME BEFORE THAT LAMP STOPS WORKING. I ONLY HAVE 73,000 MILES ON THE CAR AND WITHOUT SPENDING $3000 TO RECTIFY THE PROBLEM, I COULD FIND MYSELF WITH NO LIGHTS WHILE DRIVING AT NIGHT. THIS IS IN MY OPINION MOST DEFINITELY A POTENTIAL SAFETY ISSUE! *JS

Mileage: 73,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WATER ENTERED THE INTERIOR OF THE DRIVER SIDE HEADLIGHT CAUSING IT TO FAIL. THE CONTACT MENTIONED THAT THE FAILURE PREVIOUSLY OCCURRED ON THE PASSENGER SIDE HEADLIGHT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

Mileage: 40,000

LEFT LOW BEAM LIGHT WARNING CAME ON, TOOK IT TO SHOP TO CHANGE BULB, MECHANIC HAS CHANGED THE BULB, CHANGED THE BALLAST AND IT STILL DOESNT WORK, WHATS THE PROBLEM WITH THE LEFT LIGHT NOT WORKING? *TR

Mileage: 67,000

THE RIGHT EXTERIOR LOW BEAM LIGHT WAS OUT AND THE HOUSING UNIT WAS FULL OF EXCESSIVE MOISTURE. ON SEPTEMBER 2, 2014; BULB REPLACED; LIGHT OUT AGAIN BY THE END OF THE MONTH FOR A WEEK THEN ALL OF A SUDDEN BACK ON AGAIN; THEN OUT AGAIN AND ON AGAIN; ESTIMATED COST OF PARTS WERE $1,459 PLUS TAX AND S.S. NOW ONLY THE RUNNING LIGHTS ON THE LEFT AND RIGHT SIDE ARE WORKING. NOW TRY 1,459 PLUS TAX AND S.S.. TIMES 2. THIS IS A DESIGN FLAW. WHY SO MUCH MOISTURE AN ELECTRICAL LIGHTENING UNIT? THE LEFT SIDE DOES NOT HAVE A LOT OF MOISTURE AND THE LIGHT IS NO LONGER WORKING. NOTHING MORE UPSETTING THAN BEING AWAY FROM HOME, ITS DARK AND YOUR VEHICLE HEADLIGHTS WILL NOT COME ON. *JS

Mileage: 31,671

I OWN A 2010 CADILLAC SRX. THE PASSENGER HEADLAMP HAS ACCUMULATED SOME CONDENSATION. AS I WAS READING ONLINE THIS IS A KNOWN FLAW OF DESIGN FOR THIS MODEL (EVEN 2013 MODELS) THAT GM IS AWARE OF. AS THE HOLIDAY APPROACHED WE TRAVELED OUT OF TOWN. AS WERE WERE LEAVING I WAS TOLD BY A FAMILY MEMBER THAT MIGHT PASSENGER HEADLAMP WAS INOPERABLE. SO MY GUESS WAS THAT IT WAS EITHER A SAFETY MECHANISM THAT THE CAR WILL SHUT THE LIGHT OUT TO PREVENT A SHORT OR WORST A FIRE. WELL IT WAS COMPLETE OPPOSITE. THIS MORNING MY LOCAL CADILLAC DEALERSHIP HAS CONCLUDED THE THE KNOWN FLAW IN THE HEADLAMP ACTUALLY SHORTED OUT MY BULD. NOW I HAVE RECEIVED A QUOTE FOR OVER $1000++ TO REPLACE A FLAW IN THEIR DESIGN. HOW IS THIS GOOD BUSINESS? IF IT IS A KNOWN ISSUE TAKE CARE OF IT RIGHT? THIS IS A DESIGN FLAW, BASED ON NUMEROUS CADILLAC COMPLAINTS AS WELL AS NOTES FOUND ON THIS VERY NHTSA WEBSITE. IN IT'S CURRENT STATE, THE VEHICLE IS NOT DRIVABLE IN LOW VISIBILITY CONDITIONS OR AT NIGHT BECAUSE THE HEADLIGHTS HAVE FAILED DUE TO A DESIGN FLAW. DEALER WILL NOT REPAIR UNDER EXTENDED WARRANTY, AND WITHOUT REPAIR THE VEHICLE WILL NOT EVEN PASS A STATE SAFETY INSPECTION. THIS IS A RECALL WORTHY FAULT WHICH COULD LEAD TO LOSS OF LIFE IF FAULT OCCURS IN LOW VISIBILITY OR NIGHT DRIVING, AND RENDERS THE VEHICLE UNSAFE AS IT WILL NOT PASS STATE SAFETY INSPECTION. PLEASE FORCE GM TO ISSUE RECALL ON THIS ISSUE. *JS

Mileage: 42,000

PASSENGER HEADLIGHT (SEALED BEAM) FAILED TO TURN ON 2 DAYS AGO. I ASSUMED IT WAS A BULB, BUT THE DEALER IDENTIFIED IT AS A SHORT DUE TO WATER AND CONDENSATION ACCUMULATION INSIDE THE HOUSING. THE LIGHT DID COME BACK ON FOR A SHORT TIME WHILE DRIVING TO THE DEALERSHIP, BUT WAS OFF AGAIN UPON ARRIVAL. DEALER STATED THE OTHER LIGHT WOULD BE AFFECTED SOON AS WELL, BASED ON WATER INSIDE IT TOO. I HAVE THE HIGHEST LEVEL EXTENDED WARRANTY PLAN (GM MAJOR GUARD), BUT THE SEALED BEAM HEADLIGHTS ARE EXCLUDED FROM THIS PLAN. DEALER QUOTED COST OF $1,800 PER LIGHT, TOTAL OF $3,600 TO REPAIR. THIS IS A DESIGN FLAW, BASED ON NUMEROUS CADILLAC COMPLAINTS AS WELL AS NOTES FOUND ON NHTSA. IN IT'S CURRENT STATE, THE VEHICLE IS NOT DRIVABLE IN LOW VISIBILITY CONDITIONS OR AT NIGHT BECAUSE THE HEADLIGHTS HAVE FAILED DUE TO A DESIGN FLAW. DEALER WILL NOT REPAIR UNDER WARRANTY, AND WITHOUT REPAIR THE VEHICLE WILL NOT EVEN PASS A STATE SAFETY INSPECTION. THIS IS A RECALL WORTHY FAULT WHICH COULD LEAD TO LOSS OF LIFE IF FAULT OCCURS IN LOW VISIBILITY OR NIGHT DRIVING, AND RENDERS THE VEHICLE UNSAFE AS IT WILL NOT PASS STATE SAFETY INSPECTION. PLEASE FORCE GM TO ISSUE RECALL ON THIS ISSUE. I AM CURRENTLY TRYING TO FIGURE OUT HOW TO PAY ALMOST $4,000 ON MY $56K VEHICLE TO GET IT DRIVABLE AGAIN, WHEN IT'S UNDER THE PREMIERE WARRANTY PLAN. THIS POLICY IS UNSATISFACTORY AT BEST. *TR

Mileage: 79,000

CAR HAD BEEN TURNED OFF AND PARKED FOR 4 HOURS. LEFT REAR TAIL LIGHT BEGAN TO SMOKE AND CAUGHT FIRE MELTING LEFT REAR OF VEHICLE WITHIN MINUTES OF FIRE DEPT BEING NOTIFIED. FIRE WAS PUT OUT BY FIRE DEPARTMENT BEFORE VEHICLE WOULD HAVE EXPLODED. *TR

Mileage: 53,150

BOTH HEADLIGHTS QUIT WORKING, HIGH BEAMS AND LOW BEAMS. STARTED VEHICLE AT NIGHT AND THE VEHICLE DID NOT HAVE ANY HEADLIGHTS. *TR

Mileage: 41,000

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO FUNCTION DUE TO WATER ENTERING THE HOUSING UNIT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE.

THE HEADLIGHT HAS MOISTURE INSIDE OF IT AND WILL NOT COME ON WHILE TRAVELING IN THE DARK. I TRIED THE HIGH BEAM AND IT DID NOT RESPOND EITHER. AFTER MY VACATION I TOOK MY VEHICLE TO THE DEALERSHIP IN HOPE OF FINDING OUT IF I NEEDED TO CHANGE THE BULB, BUT ONCE MY ENTIRE FRONT END WAS REMOVED I WAS TOLD BY THE DEALERSHIP THAT THE HEADLIGHT GLOBE NEEDED TO BE REPLACED. I HAVE NEVER BEEN IN AN ACCIDENT WITH MY VEHICLE NOR HAVE I RECEIVED ANY NOTIFICATION OF A DEFECTIVE PART FOR MY VEHICLE. AFTER ABOUT A FEW DAYS THE LIGHTS CAME ON WITHOUT ANY REPAIRS. I HAVE BEEN EXPERIENCING THE SAME PROBLEM EVERY SINCE THE INITIAL BLACK OUT WITH MY HEADLIGHTS. AGAIN I PURCHASED THIS VEHICLE FROM THE DEALERSHIP TOYOTA OF HATTIESBURG MARCH 2013. I HAVE YET TO BE NOTIFIED OF ANY INFORMATION REGARDING THIS DEFECT WITH MY HEADLIGHTS. I WAS TOLD BY THE DEALERSHIP THAT THE COST OF THE REPAIR WOULD COST ME OUT OF POCKET 2,500. *TR

Mileage: 69,620

PASSENGER SIDE HEAD LIGHT HAS ONGOING ELECTRICAL SHORT GOES OUT INDICATES ON THE INFORMATION CENTER THEN WILL RANDOMLY COME BACK ON TOOK IT IN TO THE DEALER NO FIX. ALSO WHEN TURNING TO THE LEFT OR THE RIGHT THERE IS SQUEAKING NOISE FROM THE TIRES AND SUSPENSION IT GETS WORSE WHEN COLD OUT. TO PAY 55,000.00 FOR A CAR AND HAVE ONGOING ISSUES. IT ALSO GOT NEW HEAD GASKETS AT 51,000 MILES AND A NEW TRANSMISSION AT 43,000 BECAUSE IT WOULDN'T GO IN TO REVERSE ONE AFTERNOON. HAD TO BE TOWED TO A DEALER WAS REPLACED UNDER WARRANTY. *TR

Mileage: 15,000

THE LOW BEAMS ON THE CAR ARE VERY POOR, EVEN ON A CLEAR NIGHT. IF DRIVING IN THE RAIN IT IS MUCH WORSE. *TR

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WITH THE LOW BEAM HEADLIGHTS IN ACTIVATION HOWEVER, THEY EXHIBITED EXTREMELY POOR LIGHTING. THE HEADLIGHTS FAILED TO ILLUMINATE THE ENTIRE ROAD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY DID NOT HAVE THE PROPER EQUIPMENT TO PERFORM A DIAGNOSIS ON THE HEADLIGHTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 100.

Mileage: 100