2011 CADILLAC SRX Power Train Problems

Unknown Transmission hesitation, causing vehicle to delay when pulling out in traffic. Vehicle also slips when driving at 2,000 rpm’s.

The contact owns a 2011 Cadillac SRX. The contact stated while driving approximately 3 MPH, there was a failure with the transmission and loss of power steering assist. The contact stated that the vehicle stalled and was towed to an independent mechanic and diagnosed. The contact also stated that the rear axle and suspension warning lights were illuminated. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 21V473000 (Suspension). The approximate failure mileage was 76,000.

Mileage: 76,000

The contact owns a 2011 Cadillac SRX. The contact stated there was a default of service axle notification warning light on the instrument panel while starting the vehicle. The vehicle was diagnosed at a local dealer with an external rear axle leak. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000

Mileage: 73,000

"Rear Axle Service" light remains on after replacement of rear toelinks due to manufacturer recall. Rear differential clutch control module issue. Differential clutch oil leaking into the rear differential through the limited slip differential clutch. Oil pump was not replaced.

2011 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO GM SAFETY RECALL. THE CONSUMER STATED THE VEHICLE SHUT OFF WHILE BEING ON MULTIPLE OCCASIONS. ON THE THIRD DAY OF OWNING THE VEHICLE, IT BEGAN ROLLING BACKWARDS WHILE THE DRIVER WAS APPLYING THE BRAKE PEDAL. THERE WAS A RECALL ON THE VEHICLE, BUT THE PARTS WERE NOT AVAILABLE. THE CHECK ENGINE LIGHT WAS ILLUMINATED.

It’s doing everything they said it would when I need to stop driving it due to recall

TRANSMISSION SHIFT CABLE

Mileage: 160,000

HEADLIGHTS ARE DIM ON LOW BEAM WITH CONDENSATION PRESENT INSIDE HOUSING. VERY DANGEROUS NIGHTTIME DRIVING. MUST USE HIGH BEAMS IN ORDER TO SEE TO DRIVE WHICH ALSO CREATES VERY DANGEROUS DRIVING CONDITIONS IN THE FACE OF ONCOMING TRAFFIC. HAVE ALSO HAD REAR AXLE REPAIRED WHICH APPEARS TO BE A VERY COMMON PROBLEM WITH CADILLAC SRX MODELS

FEEL SLIGHT REAR VIBRATION, DASH LIGHT APPEARS "SERVICE REAR AXEL". DEALER SERVICE DEPT. CANNOT FIX.

Mileage: 43,000

MY STABILIZER TRACK/ABS LIGHT CAME ON BUT BEFORE IT DID MY CAR WAS DRIVING ABOUT 20 MILES EVEN THOUGH I HAD MY FOOT DOWN ON THE GAS. THEN IT JUMPS INTO MOVING FAST. THE LIGHT GOES ON AND OFF, SO WHEN IT'S OFF THE CAR WON'T MOVE IT DRAGS THEN IT JUMPS BUT WHEN THE STABILIZER TRACK/ABS LIGHT COMES BACK ON IT DOESN'T DO THIS. I CHECKED RECALLS AND IT SAYS MY VEHICLE DOESN'T HAVE ANY BUT WHO KNOWS IF THIS HAS BEEN FIXED IMPROPERLY BEFORE. I WAS DRIVING AND CARS WERE BEEPING THEN WHEN IT JUMPED I ALMOST HIT A CAR IN FRONT OF ME.

Mileage: 113,500

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE THE VEHICLE WAS ON AN INCLINE, THE CONTACT REMOVED HER FOOT FROM THE BRAKE PEDAL AND THE VEHICLE ROLLED BACKWARDS WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE HEADLIGHTS DID NOT ILLUMINATE BRIGHTLY ENOUGH. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

Mileage: 60,000

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE THE VEHICLE WAS ENGAGED IN PARK, IT ROLLED BACKWARDS ON ITS OWN AND STRUCK ANOTHER VEHICLE. THE CONTACT WAS SEATED IN THE FRONT PASSENGER SEAT AT THE TIME OF THE FAILURE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES TO THE SHOULDER THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO DOUG RICHERT CADILLAC (1900 SW TOPEKA BLVD, TOPEKA, KS 66612, (785) 233-1361) FOR REPAIRS. THE CONTACT WAS NOT PROVIDED ANY SPECIFICS REGARDING THE DIAGNOSTIC OR REPAIRS. THE CONTACT WAS NOT SURE IF THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.

FRONT STRUTS MAKING BOUNCING NOISE. ON INSTRUMENT PANEL IT STATES SERVICE REAR AXLE. I TOOK MY CAR INTO ELCO CADILLAC THEY TOLD ME I SHOULD REPLACE STRUTS EVERY 60-70,000 MILES ?????????? ASLO THE SERVICE REAR AXLE THEY CLAIMED WAS THE SENSOR SHORTING OUT. SO THEY REPLACED REAR DIFFERENTIAL CLUTCH CONTROL MODULE AND SOLENOID. THEY SAID SOLENOID VALVE STUCK. MY COST $1400 THE DAY I PICKED IT UP THE SAME [XXX] MESSAGE APPEARED (SERVICE REAR AXLE) ??????????????????? I BROUGHT IT RIGHT BACK ? THEY HAVE LOST ALL OF MY TRUST ! MY CAR HAS ONLY 77,000 MILES ON IT. ALSO THEY TOLD ME THAT NOBODY HAD THE PART. THEY CHECKED ALL OF CADILLAC THROUGHOUT THE USA AND SAID THEY WILL TRY TO LOCATE ONE. NEXT THING I KNOW THEY RECEIVED THE PART BUT IT CAME IN BROKEN? SO THEY REORDERED FROM GM I DON'T BELIEVE MUCH OF WHAT THEY SAY NOW. MY CAR IS OVER THERE PROBABLY SO THEY CAN FIGURE OUT HOW TO REMOVE THE SERVICE REAR AXLE CODE! PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Mileage: 76,973

THE REAR DIFFERENTIAL HAS FAILED. THE WARNING LIGHT CAME ON, SO I TOOK MY CAR IN TO BE CHECKED. THE PART HAS BEEN ON BACK ORDER FOR 3 WEEKS AND I AM NOW BEING TOLD IT WILL BE 2+ MORE WEEKS BEFORE I WILL HEAR ANYTHING, ALONG WITH ALL OTHER GM CUSTOMERS IN THE COUNTRY THAT ARE WAITING FOR THIS PART. I HAVE BEEN TOLD BY CADILLAC THERE IS NO SPECIFIC DATE ON ITS ARRIVAL. SHOULD THIS NOT BE A RECALL ITEM IF THE PART IS NOT AVAILABLE FOR THIS LONG? I AM NOT SURE HOW MANY PEOPLE ARE WAITING FOR IT AS OF YET. I AM TRYING TO FIND OUT WITH LITTLE HELP FROM CADILLAC.

Mileage: 52,000

HESITATION WHEN EXCELLARATING. THIS IS FERY SCARY AND DANGEROUS, AS WHEN I PULL OUT IN TRAFFIC, HIT THE GAS, AND NOTHING HAPPENS FOR ABOUT 3 SECONDS. I HAVE TAKEN MY CAR TO THE DEALERSHIP, AND THEY CLAIM NOTHING IS WRONG. BUT I KNOW IT S. MY HUSBAND IS A MECHANIC WITH THE ARMY, AND HE SAYS THAT CAR IS A DEATH TRAP WAITING TO HAPPEN

Mileage: 33,000

THE SERVICE REAR AXLE COMES UP ON THE DISPLAY AFTER DRIVING 5-6 MILES. I TOOK IT INTO THE DEALER TO LOOK AT AND THEY SAID THERE WERE LEAKS OF THE AXLE FLUID AND A PUMP IN THE REAR AXLE NEEDED TO BE REPLACED. TOTAL BILL IS $2100.

Mileage: 75,000

TRANSMISSION SHIFTING DELAY IS A ISSUE, CONTINUOUSLY, FROM DAY ONE . I COMPLAINED TO THE DEALER MANY TIMES, NOTHING COULD BE DONE. ON A FEW OCCASIONS THIS DELAY MADE ME PRETTY SCARY AND DANGEROUS. I KNOW THAT THERE WAS A RECALL FOR 2012 AND NEWER MODELS FOR SIMILAR PROBLEM.

Mileage: 1,000

I HAVE BEEN HAVING ISSUES WITH THE ACCELERATION OF MY SRX, THIS PROBLEM MOSTLY OCCURS WHEN I AM ALMOST AT A COMPLETE STOP THEN I ACCELERATE AND NOTHING, IT ALMOST MAKES ME THINK THE VEHICLE HAS DIED. I CAN ALSO FEEL A MILD CLUNK WHEN LETTING MY FOOT OFF THE ACCELERATOR. I HAVE HAD THE CAR IN THE SHOP AND WAS TOLD I NEEDED TO HAVE THE TCM REPROGRAMMED, SO I AGREED TO THE REPAIR. I CAN HONESTLY SAY THAT REPAIR DID NOTHING TO HELP THE ISSUE. I BOUGHT THE CAR PREOWNED AND DIDNT NOTICE THE ISSUE FOR ABOUT A MONTH OR SO AFTER THE PURCHASE. THE ISSUE SEEMS INTERMITTENT, BUT WHEN IT DOES HAPPEN IT IS SCARY. ESPECIALLY WHEN PULLING OUT INTO TRAFFIC AND THE CAR DOESN'T ACCELERATE.

Mileage: 42,000

THIS PROBLEM HAS BEEN HAPPENING SINCE I BOUGHT CAR WITH 9000 MILES ON IT THE DEALER CLAIMS IT IS THE TRANSMISSION LEARNING YOUR DRIVING HABITS, I DO NOT AGREE. WHAT HAPPENS IS AT ANY GIVEN TIME WHEN THE ACCELERATOR IS PUSHED THE ENGINE/TRANSMISSION WILL HESITATE. THIS IS HAPPENING WITH MORE FREQUENCY AND MORE LAG TIME. IT DOES NOT MATTER IF YOU ARE MERGING AT 50 MPH OR TURNING RIGHT ON RED. THE DEALER ALSO CLAIMS THIS IS A COMMON COMPLAINT. AS A ASE CERTIFIED MASTER ADVANCE LEVEL TECHNICIAN WITH 35 YEARS EXPERIENCE I BELIEVE THIS IS A SOFTWARE OR PROGRAMING PROBLEM AND CAN ONLY BE REPAIRED BY GM ,BUT DOUBT THAT WILL HAPPEN TILL PEOPLE DIE. THESE CARS ARE LOSING A LOT OF RESALE VALUE AS THIS PROBLEM CONTINUES TO GROW AND IS MORE WELL KNOWN, THIS I LEARNED FIRST HAND WHEN I TRIED TO TRADE-IN FOR NEW.

Mileage: 10,000

MY 2011 CADILLAC ON FEB 8 @016 WENT PUT IN PARK AND WENT TO GET OUT OF IT JUMP IN REVERSE I FELL GOT TRY PUT IN PARK IN STEAL IT WENT IN TO DRIVE PULL WITH CAR IN CAR WASH AND I GOT PEN BETWEEN THE DOOR AND CAR FRAME. PLUS IN CAR WASH IT CRUSH ME WENT THE ARM OF CAR WASH PEN ME BETWEEN THE ARM ON CAR WASH AND MY DOOR AN FRAME OF THE CAR. I CONTACT GM MOTOR ABOUT THIS AND THEY SAID PAY MEDICAL AND TO HAVE CAR FIX. NOW THEY SAID NO. IT NOT THERE FAULT. WHY DID I GO TO ALL TROUBLE TO GET MEDICAL NUMBER TELL ME THE GOING PAY.

Mileage: 65,000

THE 2011 CADILLAC SRX STALLS WHEN TRYING TO PULL OFF FROM BEING A STOP SIGN. IT DOES NOT ACCELERATE APPROPRIATELY. IT STALLS. IT COULD BE A MAJOR ISSUE WHEN DRIVING ON THE INTERSTATE OR PULLING OUT INTO TRAFFIC FROM BEING AT A STANDSTILL. IT IS LIKE THE TRANSMISSION STALLS AND DOES NOT CHANGE GEARS. THIS HAS HAPPENED ON SEVERAL OCCASIONS.

THE VEHICLE HESITATES WHEN ACCELERATING ON HIGHWAY AT ABOUT 40 TO 50 MPH. VEHICLE JUST STALLS OUT WHEN DRIVING.

Mileage: 37,000

I NOTICED WHEN CAR IS ON INCLINE THE TRANSMISSION DISENGAGES AND ROLLS BACK. THIS OCCURS WHEN FOOT IS TAKEN OFF BRAKE. THE DEALERSHIP NOTICED THE SAME PROBLEM ON OTHER SRX"S. SERVICE MANGER CLAIMED HE INFORMED GM HEADQUARTERS AND NO SOLUTION IS AVAILABLE. UPDATED 09/15/15*LJ

Mileage: 2,300

2011 CADILLAC SRX PARKED AND TURNED OFF. HOWEVER DUE TO FACT NO ALARM SOUNDS TO NOTIFY DRIVER THE CAR IS NOT IN PARK , CAR REMAINED IN DRIVE AND STARTED TO ROLL BACKWARDS WHILE ON A HILL ENDANGERING THE INDIVIDUALS EXITING THE VEHICLES. *TR

Mileage: 33,000

THE FIRST OCCURRENCE WAS IN SEPTEMBER 2011. I WAS HEADED TO ITALY AND HAD TO DRIVE MY VEHICLE TO ATLANTA SO IT COULD BE INSPECTED AND SHIPPED. THE DAY BEFORE I RECEIVED A TOTAL SERVICE FROM THE DEALERSHIP. THAT MORNING I PULLED INTO THE GAS STATION TO GET GAS. AS I TRIED TO PULL OFF, THE STABILI TRAK LIGHT AND CHECK ENGINE LIGHT CAME ON AND THE CAR WOULD NOT ACCELERATE. I IMMEDIATELY TURNED THE CAR OFF AND WAITED A FEW MINUTES BEFORE TURNING IT BACK ON. AFTER TURNING THE CAR ON I WAS ABLE TO PUT THE CAR IN DRIVE AND CONTINUE ON MY TRIP. THE STABILI TRAK LIGHT TURNED OFF HOWEVER THE CHECK ENGINE LIGHT REMAINED ON. I LATER CALLED THE DEALERSHIP HOWEVER, THEY COULD NOT STATE WHAT THE PROBLEM WAS AND INSTRUCTED ME TO RESET THE VEHICLE BY TURNING IT OFF AND TURNING IT BACK ON AFTER A COUPLE OF MINUTES. IT HAPPENED ONE OTHER TIME WHILE IN ITALY AND I DID WHAT THE DEALERSHIP SUGGESTED AND RESET THE VEHICLE. IT SEEMED TO BE A TEMPORARY FIX. SINCE RETURNING BACK TO THE STATES, AND BEING IN MY CURRENT RESIDENCE FOR OVER A YEAR, I BEGAN TO RECEIVE SAFETY RECALLS THAT WERE DATED IN THE SUMMER OF 2014. I STARTED TO DO RESEARCH ON ALL RECALLS FOR THIS PARTICULAR MAKE AND MODEL AND FOUND ONE RELATING TO THE TRANSMISSION CABLE. MY CAR HAS ALL THE ISSUES RELATING TO THE RECALL HOWEVER MY CAR WAS NOT PLACED ON THE LIST. I BROUGHT THE MATTER UP TO A DEALERSHIP CLOSE TO MY LOCATION AND WAS TOLD I WOULD BE HELD LIABLE FOR THE DEFECTS AS THE TRANSMISSION CABLE RECALL DID NOT RELATE TO MY VEHICLE. *TR

AS I APPROACHED AN INTERSECTION WITH A GREEN TRAFFIC LIGHT A VEHICLE DRIVING ON THE CROSSING STREET FAILED TO STOP AT RED LIGHT AND I HAD TO ACCELERATE TO AVOID BEING HIT AND MY VEHICLE FAILED TO ACCELERATE AND ALMOST GOT HIT . AS I TRIED TO RESUME MY TRAVEL AND ENTER A FREEWAY MY CAR WOULD NOT GO OVER 35 MILES PER HOUR UNTIL I HAD TO STOP AND SHUT OFF THE ENGINE AND RESTART , IT THEN FUNCTIONED AS IT SHOULD . THIS IS THE SECOND TIME THIS HAS HAPPENED UPON ACCELERATION . I THEN REPORTED THIS TO GENERAL MOTORS CUSTOMER SUPPORT AND WAS TOLD TO TAKE THE VEHICLE TO A DEALER . I DID AND WAS TOLD THEY FOUND NOTHING WRONG , AND FAILED TO REPAIR. UPON RESEARCHING I HAVE FOUND THAT THIS IS A COMMON PROBLEM WITH THIS 2011 CADILLAC SRX.THERE ARE REPORTS ON A CADILLAC USER FORUM THAT HAVE HAD THE TRANSMISSION COMPUTER MODULE REFLASHED AS A SOLUTION . I HAVE MENTIONED THIS TO CAVENDER CADILLAC OF SAN ANTONIO BUT THEY REFUSED TO ATTEMPT THIS SOLUTION . *TR

Mileage: 308,030

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED TO SHIFT OUT OF PARK. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V595000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,800.

Mileage: 50,800

PULLED INTO GET GAS AND COULD NOT PUT CAR IN PARK OR ANY OTHER GEAR. CAR HAD TO BE TOWED TO DEALER. THE EXACT PROBLEM WAS IDENTIFIED IN 2011 AND GM IS STATING THAT MY VEHICLE IS NOT A PART OF THE RECALL WHEN IT IS THE EXACT ISSUE. *TR

Mileage: 50,861

I HAVE NOTICED SLOW SHIFTING TO HIGHER GEAR ALMOST FROM DAY ONE. IT IS MOST NOTICEABLE WHEN DRIVING DOWN HILL AND APPROACHING RED TRAFFIC LIGHT AND DECELERATING, THEN LIGHT TURN GREEN AND I WANT TO ACCELERATE AND I NOTICE HESITATION ( DISENGAGEMENT ) TO A DEGREE THAT MY UPPER BODY ACTUALLY MOVES FORWARD. THAT HESITATION OR DELAY IS DANGEROUS WHEN I AM ENTERING EXPRESSWAY AND I NEED TO ACCELERATE QUICKLY, TO ESCAPE FAST APPROACHING SEMI-TRUCK. I MENTIONED THAT ISSUE TO THE DEALER I PURCHASED SRX FROM AND MY REGULAR SERVICING DEALER BUT EACH TIME I AM TOLD THAT IS THE WAY THIS TRANSMISSION IS. WITH RE-CALL INVOLVING 2013 SRX FOR THIS PROBLEM, I BELIEVE PREVIOUS MODELS 2-11 AND 2012 SHOULD BE INCLUDED BECAUSE IT IS DANGEROUS AT TIMES. *TR

Mileage: 300

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED WHILE ACCELERATING FROM A COMPLETE STOP THE VEHICLE STALLED FOR THREE TO FOUR SECONDS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,766. THE CURRENT MILEAGE WAS 50,000. UPDATED 08/21/14LJ UPDATED 09/03/2014 *JS

Mileage: 15,766

FROM A COMPLETE STOP, ATTEMPTING TO PULL OUT INTO TRAFFIC, VEHICLE EXHIBITS LAG OR HESITATION WHEN ACCELERATING, EVEN WITH ACCELERATOR PUSHED TO THE FLOOR. THIS SITUATION HAS THE POTENTIAL TO BECOME A SAFETY ISSUE IN THE EVENT A DRIVER IS UNABLE TO ACCELERATE ADEQUATELY WITH ONCOMING TRAFFIC. VEHICLE HAS THE 3.0L VVT DOHC V6 SIDI ENGINE WITH A 6-SPEED AUTOMATIC TRANSMISSION, ALL WHEEL DRIVE (AWD). THANK YOU. *TR

Mileage: 20,900

I HAVE A TURBOCHARGED SRX. I WAS ATTEMPTING TO MAKE A TURN ONTO A ROAD, AS I HIT THE ACCELERATOR, THE VEHICLE HESITATED FOR A SIGNIFICANT TIME, AS IF THE TRANSMISSION WAS DISENGAGED. AFTER A SECOND OR TWO, IT SUDDENLY ENGAGED. ADDITIONALLY, THERE HAVE BEEN TIMES WHEN I ATTEMPTED TO QUICKLY INCREASE SPEED, AND FELT SIGNIFICANT HESITATION. THIS IS ESPECIALLY DANGEROUS WHEN PULLING ON TO A ROAD WITH HIGH SPEED TRAFFIC ON IT, THE VEHICLE IS UNRESPONSIVE TO FAST ACCELERATION. SOMETIMES THERE IS EVEN A REVVING, AND A SUDDEN "BANG" AS THE TRANSMISSION ENGAGES. I SPOKE TO THE DEALER ON SEVERAL OCCASIONS. I WAS TOLD THIS DEALERSHIP DID NOT SELL THE TURBOCHARGED VERSION OF THIS VEHICLE BECAUSE OF THIS ISSUE, AND NOTHING COULD BE DONE, BUT THEY WERE AWARE OF IT. THE SERVICE MANAGER INDICATED HE HAD ONE OTHER VEHICLE LIKE MINE SERVICED AT HIS FACILITY WHICH HAD THE EXACT SAME PROBLEMS, BUT THEY COULD DO NOTHING. NOT SURE OF THE PERCENTAGE OF 2011 SRX'S WITH THE TURBOCHARGER, BUT I EXPECT IT IS LOW, AND WAS DISCONTINUED IN 2012. NOT HAVING THE ABILITY TO ACCELERATE ESPECIALLY IN FRONT OF ONCOMING TRAFFIC BEHIND YOU IS INHERENTLY DANGEROUS. *TR

Mileage: 10,500

TL*THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT WHEN DRIVING AT ANY SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR REPAIRS. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 11V595000 (POWER TRAIN: AUTOMATIC TRANSMISSION) BUT DID NOT RECEIVE CONFIRMATION THAT THE VEHICLE WAS INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 17,000 AND THE CURRENT MILEAGE IS 28,000. UPDATED 09/19/12*LJ UPDATED 09/27/12

Mileage: 17,000

2011 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO UNSAFE VEHICLE AND REPAIRS *TGW THE CONSUMER WANTED TO EXPRESS HER DISSATISFACTION ABOUT RECEIVING A RECALL NOTICE. THE CONSUMER STATED THE VEHICLE SHOULD HAVE NEVER BEEN RELEASED AND SOLD TO THE PUBLIC WITH SUCH A DANGEROUS DEFECT.

TL*THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT WHILE MAKING A LEFT OR RIGHT TURN THE VEHICLE CHANGED GEARS. THE VEHICLE SHIFTED FROM THIRD TO SIXTH GEAR WHEN THE CONTACTS FOOT WAS TAKEN OFF OF THE ACCELERATOR AND ALSO THE VEHICLE WOULD LOSE POWER WHILE DOWN SHIFTING. THE VEHICLE WAS RESPONDING AS IF IT HAD NO CONNECTION BETWEEN THE TRANSMISSION AND THE ENGINE. WHEN THE BRAKES WERE APPLIED THE VEHICLE ALSO LUNGED FORWARD BECAUSE THE GEAR SHIFTED OUT OF POSITION. THE DEALER SAID THAT THE FAILURE WAS DANGEROUS, BUT THAT WAS HOW THE VEHICLE WAS DESIGNED. THE CONTACT WAS GIVEN A LOANER VEHICLE WHILE THE DEALER SPEAKS TO THE MANUFACTURER TO SEE WHAT COULD BE DONE TO CORRECT THE PROBLEM. THE FAILURE AND CURRENT MILEAGES WERE 700.

Mileage: 700

WHILE DRIVING MY 2011 CADILLAC SRX, AWD PREMIUM EDITION WITH LESS THAN 1000 MILES ON THE ODOMETER I EXPERIENCED THIS PROBLEM. DRIVING AT INTERSTATE SPEED WITH THE CRUISE CONTROL SET AT 74 MPH. THE TRANSMISSION SUDDENLY FELT LIKE IT SHIFTED ITSELF INTO NEUTRAL, TACHOMETER RED LINED AT 6950 RPM, AND I LOST ALL FORWARD DRIVE. WHILE STILL IN AUTO MODE WITH DRIVE GEAR SELECTED THE VEHICLE HAD NO RESPONSE TO THROTTLE INPUT. THE VEHICLE BEGAN TO SLOW LEAVING ME IN A VERY DANGEROUS POSITION OF TRYING TO GET TO THE SHOULDER WITHOUT GETTING RAN OVER BY ONCOMING TRAFFIC UPON SAFELY EXITING THE INTERSTATE I CONTACTED ONSTAR FOR AN INSTANT VEHICLE DIAGNOSTIC. THE TECH INSTRUCTED ME THAT HE WAS VIEWING 3 SEPARATE PROBLEM CODES 1-MOTOR, 2-TRANSMISSION. AFTER THE TECH ADVISED ME THAT I COULD DRIVE THE VEHICLE I CHOOSE TO STAY ON TWO LANE LESS TRAVELED ROADWAY TO ATTEMPT TO GET TO THE DEALER FOR A DIAGNOSTIC. AFTER TWO DAYS THE DEALER CONTACTED ME TO ADVISE THEY COULD NOT DUPLICATE THE PROBLEM, THEY WERE IN CONTACT WITH GM POWERTRAIN DIVISION THROUGH OUT THE REPAIR ATTEMPT. THE VEHICLE WAS RETURNED TO ME AFTER TWO DAYS. AFTER DRIVING THE VEHICLE FOR AN ADDITIONAL TWO WEEKS WITH THE SAME PROBLEM STILL OCCURRING I AGAIN RETURNED THE VEHICLE TO THE DEALER WITH THE SAME COMPLAINT. AFTER SEVERAL DAYS THE DEALER CALLED TO INFORM ME THAT GM POWERTRAIN INSTRUCTED THEM TO REMOVE THE TRANSMISSION, AND TRANSAXLE ASSEMBLY AND RETURN IT TO THEM, AND THAT THEY WOULD BE REPLACING IT WITH A BRAND NEW ASSEMBLY. *TR

Mileage: 1,000