2011 CADILLAC SRX Service Brakes Problems

I’m sending in this complaint which is a common problem with the Cadillac SRX. The ABS breaks go soft when activated. I have no breaks , the breaks go to the floor. This is so dangerous. Now I have to turn the car off and pump the breaks. This sometimes take a whole day to get the breaks back. Why isn’t this a recall??

Just randomly if I have to brake the brakes go all the way to the floor. Sometimes have to pump the brakes to stop. Last couple of days when there’s rough road it feels like the brakes are on when accelerating and car begins to shake.

Put new brake pads on car still having same problem brakes work fine most of the time. Then every now and then brake pads goes to floor (squeezy)then next day back working fine this is going to cause a accident.

This is the 3rd time this happens in the life of our Cadillac SRX great vehicle it’s been in the family for years although the brake pedal goes out or not responsive in an event of going over a high speed bump or some what deep pothole on the roadway at a speed about 35mph very dangerous when the first time it happened we lost brake power this is a know fact about this vehicle. The vehicle is not being moved as of right now because of this issue still exists. Others have similar issues with this vehicle and to my friends at GM this is NOT cool can you help 🤝

After braking hard, skidding or going over a hard bump, brakes go to the floor and do not recover. This has ongoing since I purchased the car in 2012.

Breaks went to the floor and had to pump them to stop the car. After that they worked normally. This has happened twice now.

My 2011 SRX has lost brake power 4 times in the past 2 years. I reported to GM as other owners had this complaint. I hit the brakes at low speed when going into a parking lot incline and lose my brake power. The brakes go to the floor and eventually the car stops. Thankfully no other car was near me as the car is hard to stop. I also slammed on my brakes around 25-30 mph as another car was coming head on in my lane. Once the collision was avoided I tried to stop at a red light. Again the brakes went to the floor without stopping the vehicle immediately. My auto mechanic test drove it everywhere to see if he could reproduce the issue, but could not . I contacted GM and they told me to take it to a dealership which I did. They could not find anything but bled the brake lines hoping this was the issue. It was not. I went over an inclined manhole on a side street going about 5-10 miles and afterwards the brakes were very soft. I read in the SRX cadillac forum that others that had the same issue said to try and pump the brakes. I did this and the brake power re- engaged. This is a scary safety issue as I am always wondering if my brakes will stop the car. I only have 80000 miles on this car and keep routine maintenance. I also have an issue with the condensation of the headlights that dims the lighting on the headlights. I had received a letter ( Court Settlement Claim) stating if I had an issue to bring it to a dealership and they would look at it. If it did have this issue the headlight company would pay for some repair. I didn’t go since my headlight issue didn’t start until later . When I contacted the dealership I was told that offer expired along with GM confirming this. It is extremely frustrating and scary to know other owners have the same complaints and GM doesn’t do any safety recalls. These 2 issues are a big safety issue and I pray it never causes an accident.

Brakes just randomly go out and pedal becomes spongy. Then, the brakes start working again. The brakes become almost intermittent. I have seen that this is a common problem with this vehicle. My family was almost seriously injured due to not having brakes to stop the car, especially at 70 mph. I have had it at the dealer and have changed everything possible to correct the problem. Brake system has been inspected by GM certified mechanic. No warning was ever evident when problem occurred

Since I bought the car the brake pedal is really hard to push so that I can brake the car. I took it to the dealer and they told me if the car is braking I should not be worried but I know that’s not the way the brakes should work.

The brake light, the ABS light and the stability control light came in my vehicle and GM says that the EBCM needs to be replaced this should be a recall because a lot of cars are having this issue and they don’t have the parts available, is been more than a year I’m driving like that.

I was traveling on major roadway 95 south on the eastern part of MD .I had just exited off the highway as i was exiting and braking my brakes went totally out. This could have been a deadly accident for me and others .I had my car towed to the a cadillac dealership for repairs . The dealership replaced the brake modulator.I later discovered that GM has know about this problem with this particular modle and years 2011 and beyond and has had many complaints about failing brake modulator.There was no warnings of any kind .I did file a complaint with GM but i have not gotting no response . I

Rear brake lights remains on while moving and when the car is parked.

Master brake cylinder/ABS Hydraulic unit failed. I noticed that while driving my vehicle at 35mph coming to a stop I had to press or pump my brakes to come to a complete stop. One one instance I had to brake abruptly and the brakes failed (pressed to the floor) so I swerved onto the shoulder to not cause a rear end collision. There was no warning or anything, I took the car to the dealer and was told that it would cost me $1700 to repair and that the problem is wear and tear. After doing my research I'm now discovering that it is a known problem. Please do your research because THIS IS A SCARY situation.

On multiple occasions, when I have had to panic brake, either due to snowy weather conditions or when I had to brake hard while on the highway, the brake pedal loses pressure and I am barely able to stop for some time, thereafter. Later, the pressure returns to normal. I have taken the vehicle to the repair shop on multiple occasions, and the techs have been unable to reproduce the problem. This is a serious problem, and could lead to serious injury or death. Please issue a recall immediately and force the manufacturer to fix this. Thank you.

My brake pedal has gone to the floor at random times while driving. When it happens, approx. the last 10% of pedal travel has limited braking power. After this occurs, the pedal will return back to normal, after a day or so. This situation occurs after the ABS system is activated during a hard stop, sliding on ice or snow, or when the ABS is triggered. I have seen reports on internet that indicate that this issue can be caused by the ABS control module (part no. 20842710) having internal valve/seal leak failure. The theory is, once the ABS is activated and diverts fluid to the wheels that have traction (still spinning), the ABS valves.chambers stick open. Problem is the part - module is currently unavailable throughout North America.

The contact owned a 2011 Cadillac SRX. The contact stated that while driving approximately 70 mph and approaching traffic ahead the driver depressed the brake pedal to stop and the vehicle suddenly lost control, spun out, and drove into the opposite lane before two other vehicles crashed into it. During the crash, the vehicle was destroyed. The front passenger sustained a left shoulder injury which required medical treatment. No further injury information was available. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The VIN search confirmed that the NHTSA recall campaign 21v473000(suspension) was present. The contact believed the incident was related to the unrepaired recall. The manufacturer was also notified of the failure. The failure mileage was 140,000.

Mileage: 140,000

The contact owns a 2011 Cadillac SRX. The contact stated that while driving the vehicle lost motive power while the accelerator pedal was being depressed. The contact stated that the ABS and Stabili Trak warning lights illuminated and the message to service Stabili Trak was displayed. The contact stated he noticed the failure for the first time 02/07/2019, and the vehicle was taken to the King O'Rourke Cadillac (756 Smithtown Bypass #101, Smithtown, NY 11787) where the vehicle was repaired. However, the contact did not know what was repaired. The contact stated that upon retrieving the vehicle he noticed that the warning lights were still illuminated. The dealer informed him that it could be a voltage issue and the battery was replaced. However, the failure reoccurred 01/07/2020. The vehicle was then taken to Bical Cadillac (2859 Flatbush Ave, Brooklyn, NY 11234) where an unknown diagnosis and repairs were completed on the vehicle. The contact stated that the failure was resolved for a while but reoccurred on 11/15/2021. The contact stated that he received notification for NHTSA Campaign Number: 21V473000 (Suspension) and the vehicle was taken back to Bical Cadillac to be serviced for the recall. The contact stated that immediately after departing the dealer the same warning lights and service messages illuminated. The contact stated he called the dealer and was advised that if he brought the vehicle back to the dealer, he would be responsible for payment. The contact stated he contacted the manufacturer for the pervious failures and was sent a gift card towards his next repair as well as a complaint was filed with the manufacturer. The failure mileage was 11,400.

Mileage: 11,400

It’s doing everything they said it would when I need to stop driving it due to recall

THIS HAS HAPPENED 5 TIMES WITHIN 1YEAR WHEN i PUT ON THE BREAKS IT GOES TO THE FLOOR. HAVE SUV INSPECTED AND THEY BLEED THE BRAKES. LAST TIME BRAKES GO TO THE FLOOR AFTER I SHUT DOWN SUV BREAKS RESET THEM SELF AND ARE TIGHT AGAIN.

FAILING BRAKE PEDAL . BRAKE PEDAL MAY NOT RAISE OR SEEN STRUCK DOWN, HARD TO PRESS. TOOK TO REPAIR SHOP REPLACE BRAKE PEDAL COST $1176. THAT CORRECTED PROBLEM. CALL CADILLAC TO EXPLAINED PROBLEM THEY EXPLAINED MY CADILLAC WASN'T COVER. BUT AFTER REVIEWING THE ONES SHOW UP WITH TSB NUMBER 2008,2009,2010,2012,2013,2014,2015 SRX MODEL HAD THE SAME PROBLEM WITH BRAKE PEDAL. I WAS DRIVING ABOUT 65MPH ON HIGHWAY WHEN MY CADILLAC DROP DOWN 40 SPEED DUE BRAKE PEDAL PROBLEM ALMOST CAUSING ACCIDENT. LUCKY I WAS ABLE PULL ON SIDE OF ROAD

Mileage: 107,536

WHEN EVER THE ANTI LOCK BRAKES OR TRACTION CONTROL ARE ACTIVATED THE BRAKE PEDAL GOES TO THE FLOOR WITH NO OR VERY LITTLE BRAKING. THIS HAPPENS WHEN STOPPING IN THE RAIN OR SNOW AND WHEN THE FRONT WHEELS LOOSE TRACTION. AFTER A FEW MINUTES OF PUMPING THE BRAKES THE PEDAL RETURNS TO NORMAL AND THE BRAKES WORK PERFECTLY. NO CODES ARE DISPLAYED. I TOOK IT INTO MY MECHANIC AND HE COULD FIND NOTHING WRONG. I RESEARCHED THE PROBLEM ON THE INTERNET AND FOUND 30 OTHER COMPLAINTS OF THE SAME PROBLEM. I WENT TO JOHN BEAR CADILLAC IN HAMILTON ONT. AND THEY LOOKED UP MY CAR AND COULDN'T RECOMMEND A FIX FOR IT AS THE PARTS WEN'T PRODUCED ANY MORE. THIS IS A 2011 YEAR CAR AND THE SRX USED THE SAME COMPONETS UNTIL 2016. THIS IS REALLY DANGEROUS AS I CANNOT DEPEND ON THE ANTI-LOCK BRAKES IN AN EMERGENCY. ILIVE IN [XXX]. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Mileage: 100,000

BRAKE PEDAL RANDOMLY GOES TO FLOOR WHEN TRYING TO STOP AND VEHICLE LOSES BRAKE PRESSURE. THE PADS, ROTORS, AND FLUID LEVELS ARE GOOD. FROM MY RESEARCH ONLINE THOUSANDS OF OTHER PEOPLE HAVE HAD THE SAME PROBLEM AND SOME HAVE BEEN IN ACCIDENTS BECAUSE OF IT. GM HAS NOT ISSUED A RECALL OR GIVE CREDIT FOR REPAIR DESPITE BEING A HUGE SAFETY CONCERN. I HOPE THIS IS FINALLY RECALLED BEFORE MORE PEOPLE GET HURT.

Mileage: 110,000

HAD TO COME TO A SUDDEN STOP, THE BRAKE PEDDLE AFTERWORDS GOES DOWN TO THE FLOOR WITH LITTLE STOPPING PRESSURE. HAS HAPPENED AT RANDOM ON OTHER OCCASIONS.

Mileage: 3

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 35 MPH AND APPROACHING A STOP SIGN, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE CONTACT ATTEMPTED TO PUMP THE BRAKE PEDAL TWELVE TIMES AND THE VEHICLE FINALLY CAME TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO ROHRICH CADILLAC (2116 W LIBERTY AVE, PITTSBURGH, PA 15226, (412) 344-6000) WHERE IT WAS TEST DRIVEN, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR A SECOND DIAGNOSTIC TEST AND IT WAS DETERMINED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,850.

Mileage: 53,850

WHEN I HIT A SMALL BUMP IN THE ROAD MY BRAKES WILL GO DIRECTLY TO THE FLOOR AND I NOT ABLE TO STOP. THIS HAS HAPPENED ON NUMEROUS OCCASIONS. AFTER HAVING IT CHECKED BY A CERTIFIED MECHANIC THEY SEEM TO BE UNABLE TO FIND THE PROBLEM.

Mileage: 110,000

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 20-30 MPH, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND AS IT WAS DEPRESSED TO THE FLOORBOARD. AFTER TWENTY MINUTES, THE VEHICLE DROVE AS DESIGNED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO SHIREY CADILLAC (10125 S CICERO AVE, OAK LAWN, IL 60453, (708) 576-5164), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO THREE INDEPENDENT MECHANICS WHO STATED THAT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 63,000. THE VIN WAS INVALID.

Mileage: 63,000

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 15-30 MPH, THE ANTI-LOCK BRAKE SYSTEM STARTED TO HESITATE WHEN ATTEMPTING TO STOP THE VEHICLE. THE VEHICLE EXPERIENCED A PULSING SENSATION WHEN STOPPING. THE CONTACT TOOK THE VEHICLE TO BROGAN CADILLAC OF TOTOWA (LOCATED AT 112 ROUTE 46 EAST, TOTOWA, NJ 07512, 973-200-6342) WHERE IT WAS DETERMINED THAT THE COLLECTOR RING AND HUB NEEDED TO BE CLEANED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS RELATED TO A MANUFACTURER COMMUNICATION NHTSA ID NUMBER: 10080901 (SERVICE BRAKES, AIR, SERVICE BRAKES, HYDRAULIC, TRACTION CONTROL SYSTEM, SERVICE BRAKES, ELECTRIC). THE VEHICLE HAD BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO CONTRIBUTE TOWARDS THE COST OF THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 125,000. *BF CONSUMER STATED ENTIRE "HUB" ASSEMBLY WAS REPLACED.*JB

Mileage: 125,000

BRAKES GOES TO THE FLOOR WHEN DRIVING. COULD NOT STOP.HAD TO PUMP BRAKES TO AVOID HITTING THE CAR IN FRONT OF ME. HAS HAPPENED MORE THAN ONCE WHEN DRIVING ON THE STREET. HIT A BUMP IN THE ROAD, BRAKES WENT TO THE FLOOR. THIS CONCERN HAS BEEN REPORTED TO CADILLAC GM. RESEARCHED ISSUE AND OTHER OWNERS HAVE THE SAME SAFETY ISSUE.

Mileage: 65,000

ONCE YOU BRAKE IT STAYS APPLIED , BRAKE LIGHT STAYS ON, THE BRAKE PEDAL DOES NOT RAISE ONCE YOU BRAKE BUT IT STAYS APPLIED, THAT WAY CAR DOES NOT GET APPROPRIATE SPEED BUT IT BRAKES ITSELF.

Mileage: 47,000

"TAKATA RECALL" I WAS GOING HOME WHEN OVER A BUMP IN ROAD AND WENT TO STOP AND BRAKES WENT ALMOST TO FLOOR BOARD BEFORE I COULD GET THE CAR TO STOP. I ALMOST HIT ANOTHER CAR. THIS IS THE 2ND TIME THIS HAS HAPPENED. BOTH TIMES I HAD GONE OVER A BUMP IN THE ROAD. THE BRAKES FELT LIKE THEY WERE NOT GOING TO WORK AT ALL AND WENT TO THE FLOOR BOARD BEFORE I COULD GET THE CAR TO STOP.

MY 2011 CADILLAC ON FEB 8 @016 WENT PUT IN PARK AND WENT TO GET OUT OF IT JUMP IN REVERSE I FELL GOT TRY PUT IN PARK IN STEAL IT WENT IN TO DRIVE PULL WITH CAR IN CAR WASH AND I GOT PEN BETWEEN THE DOOR AND CAR FRAME. PLUS IN CAR WASH IT CRUSH ME WENT THE ARM OF CAR WASH PEN ME BETWEEN THE ARM ON CAR WASH AND MY DOOR AN FRAME OF THE CAR. I CONTACT GM MOTOR ABOUT THIS AND THEY SAID PAY MEDICAL AND TO HAVE CAR FIX. NOW THEY SAID NO. IT NOT THERE FAULT. WHY DID I GO TO ALL TROUBLE TO GET MEDICAL NUMBER TELL ME THE GOING PAY.

Mileage: 65,000

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 20 MPH, THE VEHICLE BEGAN TO HESITATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE FAILURE OCCURRED RANDOMLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE MASS FLOW SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000. ...UPDATED 04/26/16 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED BY REPLACING THE MASTER CYLINDER. *JS

Mileage: 79,000

BRAKES FEEL SPONGY, SOMETIMES THEY GO ALMOST TO FLOOR BOFORE SLOWING DOWN. HAS BEEN DANGEROUS. REPAIR CENTER CAN'T FIND ANYTHING WRONG.

Mileage: 50,000

2011 CADILLAC SRX WITH 20,000 MILES ON IT HAD THE ENTIRE WHEEL HUB COME APART. BOLTS FELL OUT AND THE REMAINING BOLTS WERE ALL LOOSENED. THIS PROBLEM RUINED THE CALIPER AND BRAKES. I WAS LUCKY THAT I WAS NOT DRIVING ON THE HIGHWAY VERY OFTEN AS I COULD HAVE HAD A VERY SERIOUS CRASH. *TR

Mileage: 20,500

OUR CAR WAS PARKED AND EXPOSED TO THE HOT SOUTH FLORIDA SUN FOR OVER 6 HOURS. WHEN MY PARTNER ATTEMPTED TO DRIVE HOME, THE CAR FELT LIKE THE BRAKES WERE APPLIED. THE CAR WOULD NOT ACCELERATE ABOVE 30 MPH EVEN THOUGH THE ACCELERATOR PEDAL WAS CONSIDERABLY DEPRESSED. HE DROVE APPROXIMATELY 1 MILE WHEN SMOKE EMANATED FROM THE FRONT OF OUR VEHICLE. HE CALLED FOR SERVICE AND THE CAR WAS TOWED TO THE DEALER. DEALER COULD NOT FIND A PROBLEM. THIS PROBLEM HAPPENS EVERY TIME THE VEHICLE IS EXPOSED TO HOT TEMPS FOR EXTENDED PERIODS OF TIME. REPORTED TO DEALER AT LEAST THREE TIMES AND HAS HAPPENED, WITHOUT REPORTING, AN ADDITIONAL 4 OR 5 TIMES. NO RESOLUTION AS OF THIS DATE. DEALER INSPECTION HAS SHOWN EXCESSIVE WEAR ON THE BRAKES. WE TRY AT ALL TIMES TO KEEP OUR CAR IN THE GARAGE OR UNDER COVERED PARKING TO AVOID FURTHER INSTANCES. *TR

Mileage: 23,000