2012 CADILLAC SRX Electrical System Problems

there was a sunroof recall on my year of vehicle, with this being a used vehicle the previous owners did not know about the sunroof recall and this is why they sold the vehicle not knowing the issues it caused, so I purchased this vehicle wanting it to be my forever vehicle and still do, i am wanting the sunroof drain issue fixed as this has messed with all of my electronical functions in my vehicle, when it rains or snows the electrical information stops working as it has gotten wet due to the drain shrinkage not being fixed, I cannot drive my vehicle safely when this happens, i have to wait until it dries to drive my vehicle again. Please help me with getting the recall reinstated so i can properly get this issue fixed that the previous owners did not know about and i can keep my vehicle safely driving on the roads.

I had Baker Cadillac Dealership to perform the toe-link recall as well as a Multi-Point Vehicle Inspection on May 28, 2025. This is for a 2012 Cadillac SRX-3.6 Luxury Collection [VIN: [XXX]] that I was going to purchase for my [XXX] daughter pending the inspection results. Because Cadillac technicians performed the inspection and nothing major was flagged, I purchased the car for my daughter. That evening, I was driving the car to fill up with gas, and the brakes completely cut out! I talked to a friend who knows more about cars than I do, told me the brakes cutting out was likely a result of the recall repair needing to reset to the proper values. I didn't think too much of it after that until 5 days ago when I was on [XXX] driving at 70 mph, the brakes completely cut out again. The road was wet and they cut out as I was exiting off an interstate overpass onto a ramp which circles back toward the direction I was coming from that ultimately feeds onto the road underneath the exit. I fishtailed side to side the entire length of that ramp that has no barriers at a lethal speed which could’ve killed me! If my daughter would've been driving, the outcome would’ve likely been fatal! I contacted the dealership who performed the recall installation and the Multi Point Inspection and told them everything that happened. I wanted answers as to why this wasn't caught during inspection, what exactly caused that to happen twice in less than 10 days, and what needs to be fixed to prevent this from ever happening again. I paid Firestone to perform a comprehensive test on ABS and they could not replicate the issue, so they couldn't do anything to fix it as everything appeared to be fine. No system lights came on or anything. I have since learned that this is far from an isolated issue; in fact, this is quite a scary pattern with the 2012 SRX 3.6. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2012 Cadillac SRX gets water into the back of the car when it rains. There is a module in the back which when it gets wet shuts off all the electrical components in the car. The rain enters the car and gets trapped in the wheel well and all through the other components in the rear of the car. I have had this happen before and repairs cost up to 1000.00. General Motors needs to be accountable and a recall needs to be issued.

Left front signal light and right rear signal, other vehicle's cannot see where I am turning, yes where i have my oil changed did their inspection, no problem with the bulbs. yes a mechanic, when turn on the signal to turn right the information center said that the back rear signal had failed and when turning left the information center said the front left signal failed.

the alternator keep going out! also power steering pump keep having leaks.

Water is getting inside of the car’s shell and interiors. The carpets and ceiling gets wet and drips. Mold is visible and inhaling causes allergic and breathing issues. Water is a major issue on the interior of the windshield and other windows. I can hear water traveling inside the roof when I drive. This is causing electrical problems. My trunk is not working to open. My sunroof is also not working.

The contact owns a 2012 Cadillac SRX. The contact stated she noticed that the headlight of the vehicle was lower than usual. The headlight was replaced. On a separate occasion, the contact had the vehicle diagnosed by a mechanic who stated that the body control module needed to be replaced. The vehicle was not taken to the dealer. The manufacturer was not contacted. The failure mileage was 100,000.

Mileage: 100,000

The headlights are so dim it’s a very bad safety issue. I’ve replaced them 3 times , still same problem. Everybody I have talked to has the same problem with theirs. Something has got to be done. I’m going to call the head of Cadillac if it doesn’t get resolved. My guesses keep blowing and it’s also wearing the tires out to quick

Headlamps fully engaged but dimming with time. Unable to see road clearly at night. Dealership(s) confirmed issue and reproduced issue. Confirmed by manufacturers. No prior warnings. Class action lawsuit won on behalf of owners but not all owners were informed of settlement and procedures to address and correct issue. Class action settlement period lapse in 2020 with no other recourse to help owner of vehicle now. Headlamp issue persists to this day.

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH SMOKE BEGAN TO SUDDENLY FILL THE CABIN OF THE VEHICLE. THE CONTACT INDICATED THAT THE SMOKE WAS PRESENT COMING FROM THE CEILING OF THE VEHICLE. AFTER STOPPING AND SHUTTING OFF THE ENGINE THE SMOKE SEIZED. THE VEHICLE WAS THEN DRIVEN TO A NEARBY FIRE DEPARTMENT WHO EXAMINED THE VEHICLE AND DETERMINED THE BURNING WAS DUE TO AN ELECTRICAL FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. NO FIRE REPORT WAS TAKEN. THE LOCAL DEALER AND MANUFACTURER WERE NOT YET NOTIFIED. THE FAILURE MILEAGE WAS 73,000.

Mileage: 73,000

AFTER A HEAVY STORM, I ATTEMPTED TO START MY CAR THAT WAS PARKED IN THE DRIVEWAY, BUT NOTHING IN THE CAR WOULD RESPOND TO THE KEY FOB OR PUSH TO START. AFTER JUMPING THE BATTERY, WE WERE ABLE TO START THE VEHICLE, HOWEVER, THE ELECTRICAL SYSTEMS WERE ERRATICALLY SHUTTING OFF AND RESTARTING. THE GAUGES AND SYSTEM LIGHTS KEPT BLINKING AND TURNING OFF. THE ENGINE BEGAN TO SMOKE, SO I TURNED THE VEHICLE OFF. THERE WAS A MUSTY SMELL WHICH PROVOKED ME TO SEARCH FOR WATER INTRUSION. THE FRONT FLOORBOARDS WERE SOAKING WET. I COULDN'T GET THE LIFTGATE OPEN, SO I CLIMBED INTO THE REAR AREA AND FOUND COMPARTMENTS THAT HAD STANDING WATER. THE REAR CARPETS WERE ALSO WET. I HAD THE VEHICLE TOWED TO THE DEALERSHIP, AND THEY INFORMED ME THAT THE STORM CAUSED DEBRI TO CLOG THE SUNROOF DRAINS CAUSING THE OVERFLOW PANS TO POUR INTO THE VEHICLE. THIS CAUSED THE LIFTGATE MODULE TO INITIATE A PERPETUAL SIGNAL TO THE BATTERY CAUSING IT TO DIE. I ALSO HAD WATER AND FOGGING BUILT UP IN THE HEADLIGHT COVERS REDUCING THE LAMP OUTPUT. AFTER RESEARCHING THIS ISSUE, I FOUND THAT IT IS A VERY COMMON DESIGN FLAW THAT GM REFUSES TO ADMIT OR EVEN COVER REPAIRS BEYOND THE INITIAL MANUFACTURER'S WARRANTY. THIS IS VERY DISCONCERTING BECAUSE I'M SURE THE ISSUE WILL HAPPEN AGAIN WHEN THERE'S A RAIN DOWNPOUR, AND IT'S ONLY A MATTER OF TIME BEFORE THE WATER CORRODES THE LIFTGATE MODULE OR OTHER ELECTRONIC COMPONENTS. WATER AVOIDANCE IS NOT AN OPTION. I FEEL THAT GM SHOULD OWN THIS PROBLEM THEY CREATED AND PROVIDE A PERMANENT SOLUTION TO THE ISSUE.

Mileage: 98,000

I HAD PURCHASED THE VEHICLE ON OR ABOUT JULY 2018 WITH THE MILEAGE BEING 91053. I DID NOT DRIVE AT NIGHT UNTIL ABOUT NOVEMBER 2018. I COULD NOT SEE WHERE I WAS GOING BECAUSE THE DRIVER SIDE LIGHT WAS SO DIM. I BOUGHT AND REPLACED BOTH FRONT LOW BEAM BULBS TO NO CHANGE IN SIGHT. FINALLY I RECEIVED A LETTER FROM CADILLAC ON APRIL 05, 2019 ABOUT REPLACING THE WHOLE UNIT SO I DID. THIS WAS ON APRIL 10 2019. EVERYTHING WAS WORKING FINE. ON 09\18\19 I HAD TO GET THE OIL CHANGED. I WENT TO JIFFY LUBE TO HAVE IT DONE. THE VEHICLE WAS WORKING FINE, SINCE I ONLY DROVE MAYBE ONCE OR TWICE A WEEK. THE LAST DAY I DROVE IT WAS 03\08\20. I WENT OUT TO RUN TO THE STORE THE NEXT DAY AND BOOM THE VEHICLE WOULD NOT START. THERE WAS NO JUICE IN THE BATTERY AT ALL. I BOUGHT A NEW BATTERY AND HAD IT INSTALLED ($200). AFTER JUST A COUPLE OF DAYS I HAD TO GET ANOTHER JUMP TO START IT. ON 03\12\20 I TOOK IT UP TO FIRESTONE AND THEY SAID IT WAS THE ALTERNATOR, SO I HAD THEM REPLACE IT AT $499.81. THIS DID NOT FIX THE PROBLEM. THE BATTERY WAS STILL BEING DRAINED. I TOOK THE VEHICLE UP TO CHURCHVILLE SERVICE CENTER (RECOMMENDED BY MY SON IN LAW) AND THEY REPLACED AN ACCESSORY SYSTEM RELAY. THIS ALSO DIDN'T FIX THE PROBLEM ($296.74) I TOOK IT BACK TO CHURCHVILLE AND HE REPLACED THE BODY CONTROL MODULE AND HAD IT REPROGRAMMED ($725.02) AND REPLACED THE BATTERY FOR POSSIBLE DEFECTED ($296.74). SO AFTER SPENDING $1818.31 THE VEHICLE IS STILL HAVING THE BATTERY LOSE POWER OVER ABOUT TWO DAYS. THERE IS A VERY BAD DEFECT IN ONE OF THE FOUR ELECTRICAL SYSTEMS AND IT CAN NOT BE FOUND. I NOW ONLY HAVE ABOUT 95,600 MILES. SO IN 2 YEARS I ONLY DROVE 4,547 MILES AND HAVING THIS MUCH ELECTRICAL PROBLEMS. YES THE CHURCHVILLE MECHANIC PULLED EVERY FUSE TO LOOK FOR ANY DRAW ON THE BATTERY WHEN HE REPLACED THE RELAY SWITCH. I LIVE IN A CONDO SO THE VEHICLE WAS PARKED IN OUR CONDO LOT AND THE VEHICLE WAS STATION. *TR

Mileage: 95,048

I HAVE BEEN HAVING PROBLEMS WITH MY HEADLIGHTS FOR ABOUT 3 YEARS.MY HEADLIGHTS ARE SO DIM I HAVE REPLACED THE LOW BEAM BULBS 4TIMES. IT'S COST ME 100.00 EVERY TIME. I TOOK IT TO THE DEALERSHIP MORE THAN ONCE AND THEY SAID IT NEEDS NEW HEADLIGHTS, THE WHOLE ASSEMBLY. I CAN'T AFFORD IT. IT'S BECAUSE OF MOISTURE INSIDE THE HEADLIGHT GLASS. WELL AFTER COMPLAINING FOR 3 YEARS I FINALLY GOT A LETTER IN THE MAIL SAYING IT'S NOT A RECALL BUT DUE TO MOISTURE INSIDE THE HEADLIGHTS THEY NEED TO BE REPLACED AND THEY WILL REIMBURSE ME UP TO 800.00 FOR GETTING THEM FIXED. AND IT'S FOR 2010-2015 CADILLAC SRX. I'M ON DISABILITY AND I CAN'T AFFORD TO PAY FOR THEM AND WORRY ABOUT GETTING MY MONEY BACK. I CAN'T GO ANYWHERE AT NIGHT BECAUSE I ONLY HAVE BRIGHT LIGHTS AND I'VE HAD A FENDER BENDER 1TIME AND ALMOST HAD SEVERAL WRECKS BECAUSE THE OTHER CAR COULDN'T SEE ME. I'M IN DANGER EVERY TIME I HAVE TO GO SOMEWHERE AT NIGHT. WHY IS IT NOT A RECALL?AND HOW CAN I GET THEM FIXED.? I CAN'T GET ANYBODY TO HELP ME. THEY WOULDN'T FIX THEM EVEN WHEN IT WAS UNDER WARRANTY . I NEED HELP VERY BAD.

Mileage: 59,000

IM THINKING OF REACHING OUT TO AN ATTORNEY BEFORE SOMEONE IS KILLED IN THIS CAR OR BY THIS CAR. PURCHASED NEW 2012 SRX. HAS 49,000 MILES.SUNROOF BROKE 2 DIFFERENT TIME $3500. LIFTGATE/SUNROOF WOULDN'T OPEN $3500. MY HUSBAND RESEARCHED TO FIND THIS MODEL HAS FAULTY DRAIN HOSE IN SUNROOF CAUSING WATER TO LEAK INTO VEHICLE RESULTING IN EROSION IN THE ELECTRICAL MODULE CAUSING SHORT OUT YET CADILLAC, OR GM WILL ADMIT. NUMEROUS COMPLAINTS ONLINE. GOOGLE 2012 CADILLAC SRX IT'S DISHEARTENING KNOWING THE PRICE YOU PAID TO GET SCREWED! WHAT NEXT? I HAVEN'T BEEN ABLE TO SEE AT NIGHT LIGHTS ON DIM MAY AS WELL BE OFF! NUMEROUS TIMES ALMOST WRECKED TRYING TO SEE. PURCHASED EXTENDED WARRANTY. CALLED JOHNSON MOTOR CO 12/26/19, COULDN'T GET ME IN UNTIL 1/6/20. DROPPED CAR OFF 8AM MONDAY SERVICE TECH AGREED THERE WAS MOISTURE AND FADING OF MY LIGHTS THIS IS A MAJOR PROBLEM WITH THIS MAKE BUT MOST LIKELY I WILL BE RESPONSIBLE. STATED FLA AND CAL WERE THE ONLY STATES A LAWSUIT WAS SETTLED. HOW CAN GM/CADILLAC SETTLE IN 2 STATES AND NOT EVERYONE WHO OWNS THESE DEFECTIVE VEHICLES WITH THE SAME ISSUES? REMEMBER MON MORNING DROPPED MY CAR OFF I RECEIVE A CALL 930 STATING BAD NEWS WE DON'T COVER THIS AND YOUR EXTENDED WARRANTY RAN OUT AT MIDNIGHT LAST NIGHT(SUNDAY) YOU CAN CALL CADILLAC AND COMPLAIN MOST LIKELY THEY WONT TAKE RESPONSIBILITY. ARE YOU KIDDING ME RIGHT NOW? TRIED TO GET MY CAR IN WEEK AND HALF PRIOR AND THIS IS FAULTY DESIGNS THAT HAS TO DO WITH GM/CAD NOT ANYTHING I'VE DONE OR CAUSED FROM AGE.YOU PUSHED ME OUT 2 WEEKS FOR SERVICE. I REACHED OUT TO NUMEROUS INDIVIDUALS TRYING TO FIGHT THIS EXPENSIVE ISSUE ONLY TO BE TOLD OVER AND OVER "IM SORRY I UNDERSTAND" NOT TO MENTION THEY KEPT MY CAR FOR A WEEK, DID NOTHING TO IT, WOULD NOT PUT ME IN A LOANER CAR. WHAT KIND OF CUSTOMR SERVICE IS THIS? I WILL NEVER BUY ANOTHER CADILLAC! I HOPE THIS HELPS SOMEONE NOT TO WASTE THEIR $$$$$$

THE EXTERIOR HEADLIGHTS ON LOW BEAM YOU CANNOT SEE THE ROAD WITH THESE LIGHTS. MY WIFE HAS ALMOST RAN INTO A DITCH BECAUSE THESE HEADLIGHTS ARE DEFECTIVE. IT'S MY UNDERSTANDING GENERAL MOTORS DOES NOT WANT TO TAKE FAULT WITH THIS PROBLEM. IS SOMEONE GOING TO HAVE TO BE KILLED BEFORE ANYTHING IS DONE. WHERE DO WE GO OR WHAT DO WE DO TO GET THIS PROBLEM TAKEN CARE OF BY GENERAL MOTORS. ANYTIME YOU DRIVE THIS CAR AT NIGHT YOU ARE PUTTING YOUR LIFE ENDANGER

HEADLIGHTS START RANDOMLY DIMMING TO THE POINT YOU CAN'T SEE TO DRIVE, DASH STABILITY CONTROL & TRACTION CONTROL LIGHTS KEEP GOING ON AND OFF. ENGINE FANS TURNS ON AND WON'T TURN OFF EVEN AFTER VEHICLE HAS BEEN SHUT OFF.

Mileage: 103,000

THE FIRST CONCERN WAS DUE TO A LEAK IN THE SUNROOF SHORTING OUT A CIRCUIT BOARD THE TAILGATE OF MY VEHICLE NEARLY SHUT ON MY SON AS HE WAS ATTEMPTING TO REACH IN TO REMOVE AN ITEM FROM THE CARGO SPACE. HE DIDN'T KNOW IT WAS CLOSING AND THERE MUST NOT BE A WORKING SAFETY FEATURE BECAUSE IF I HAD NOT SCREAMED IT WOULD HAVE CLOSED ON HIM. SECONDLY, THE HEADLIGHTS AND BRAKE LIGHTS HAVE STARTED FLICKERING WHILE THE CAR IS IN MOTION. THE HEADLIGHTS ARE ALREADY OVERLY DIM DUE TO A MOISTURE PROBLEM, BUT NOW THEY FLICKER AND WHILE DRIVING AT NIGHT THIS IS NOT SAFE. THE DASH BOARD LIGHTS ALSO GO OUT MAKING IT IMPOSSIBLE TO SEE THE SPEED YOU ARE DRIVING. YOU CAN HEAR WATER SLOSHING INSIDE THE CAR AND YOU CAN HEAR THE ELECTRICITY CRACKLING ALSO. I BOUGHT THIS VEHICLE FOR MY SON BUT HE CANNOT DRIVE IT DUE TO SO MANY SAFETY ISSUES. I CALLED GM AND THEY BASICALLY BLEW ME OFF LIKE SO MANY OTHER CUSTOMERS WITH THE EXACT SAME ISSUES. I SPOKE WITH 2 REPS OVER THE PHONE AND TRIED THE LIVE CHAT FEATURE. ALL 3 REPS SAID TO TAKE IT TO A LOCAL CADILLAC DEALER AND PAY HUNDREDS FOR A DIAGNOSTIC TO BE RUN AND ACCORDING TO ALL OF THE OTHER UPSET CUSTOMERS I AM LOOKING AT HAVING THOUSAND IN REPAIRS. GM KNOWS ABOUT THE ISSUE AND CORRECTED IT IN NEWER MODELS. THEY HAVE A RESPONSIBILITY TO THEIR CUSTOMERS SAFETY.

Mileage: 112,000

VEHICLE IS PARKED (STATIONARY) AND WHEN IT RAINS WATER DOES NOT CLEAR THROUGH SUNROOF DRAIN HOSE, RESULTING IN WATER LEAKING ONTO FLOORBOARDS ON FRONT PASSENGER SIDE, INTO TRUNK AREA AND LIFTGAGE, AND BACKUP CAMERA AND LIFTGATE ELECTRICAL SHORTS-OUT. THIS HAS BEEN HAPPENING SINCE VEHICLE WAS NEW AND EACH TIME IT REQUIRES REPAIR, DEALER CLAIMS THE SUNROOF WAS LEFT OPEN DURING A RAINSTORM.

Mileage: 50,000

MY WIFE AND I WERE RETURNING HOME FROM AN PATRIOTIC CONCERT WHEN WE LOSS THE HEADLIGHT ON THE DRIVERS SIDE OF THE VEHICLE AND THE CHECK LEFT LOW BEAM HEADLIGHT WARNING DISPLAYED IN THE DRIVER'S INFORMATION DISPLAY. WHEN WE GOT HOME I NOTICED THE DRIVER'S SIDE HEADLIGHT ASSEMBLY HAD MOISTURE IN IT AND THE LIGHT WAS NOT FUNCTIONING. I TOOK THE VEHICLE TO THE DEAL FOR REPAIRS. I WAS TOLD THE LIGHT NEEDED TO BE REPLACED AND THAT I MAY WANT TO REPLACE THE LIGHT ASSEMBLY BECAUSE MOISTURE IN THE LIGHT ASSEMBLY IS A KNOWN ISSUE AND THE LIGHT COULD FAIL AGAIN IF THE ASSEMBLY ISN'T REPLACED. I ASKED IF THE PROBLEM WAS A KNOW ISSUE; THE SERVICE MANAGER SAY IT HAPPENS EVERY SO OFTEN. I TOLD HER TO ORDER THE LIGHT ASSEMBLY. WHEN I GOT HOME I GOOGLED THE PROBLEM. IT APPEARS THIS IS A KNOWN PROBLEM ON THE SRX THAT GOES BACK TO 2010 SRXS. I BELIEVE THIS IS A SAFETY ISSUE DUE THE POSSIBILITY OF LOSING BOTH HEADS IN AN INOPPORTUNE TIME AND CADILLAC SHOULD ADDRESS THE ISSUE IMMEDIATELY. 95 PROBLEMS REPORTED; NO DEATHS YET.

Mileage: 113,200

DIM LIGHT ALWAYS HAPPEN WHEN EVER DRIVING AT NIGHT AND WE MUST USE BRIGHT HEADLIGHTS TO SEE. *TR

Mileage: 36,000

AFTER OPENING, THE LIFT GATE CLOSES SLOWLY ON ITS OWN ALL OF THE TIME. HAPPENS WHENEVER THE LIFT GATE IS OPEN IN A STATIONARY POSITION. HAS BEEN ONGOING FOR A COUPLE OF MONTHS NOW. HAS CLOSED SEVERAL TIMES ON MYSELF AND MY HUSBAND.

Mileage: 60,000

WHEN IT RAINS THE CLOSED SUNROOF DRAINS INTO BOTH FLOOR BOARDS OF THE CAR, AND INTO THE BACK HATCH FLOORBOARD WHETHER DRIVING OR STATIONARY. SOAKING MY FEET WHILE DRIVING. THIS HAS ALSO CAUSED THE ELECTRICAL SYSTEM THAT CONTROLS THE LIFTGATE TO GO OUT AND IT WILL NOT OPEN EVEN MANUALLY. IT SATURATES THE FLOOR AND IS CAUSING MOLD TO GROW UNDERNEATH THE CARPET WHICH I WOULD THINK IS A HEALTH RISK ESPECIALLY FOR OWNERS LIKE ME WHO HAVE A CHILD WITH ASTHMA. THIS HAPPENS EVERY TIME IT RAINS OR I WASH MY CAR. IT HAS BEEN A PROBLEM FOR ALMOST A YEAR.

Mileage: 60,000

THE HEADLIGHT HAS CONDENSATION AND LOW BEAM WHICH IS A SAFETY HAZARD

Mileage: 102,558

THE HEADLIGHT ASSEMBLY HAS CONDENSATION AND THE LOW BEAM LIGHT IS BARELY VISIBLE AT NIGHT THIS IS A SAFETY HAZARD

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE THE VEHICLE WAS PARKED, THERE WAS A DOWNPOUR OF RAIN. AFTER THE RAIN, THE TAILGATE BECAME INOPERABLE. WHILE DRIVING APPROXIMATELY 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. WHILE THE VEHICLE WAS BEING TOWED TWO DAYS AFTER THE RAIN, THERE WAS A LARGE AMOUNT OF WATER COMING FROM UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT ALL OF THE MODULES WERE WET AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

RADIATOR COOLING FAN DOESN'T TURN OFF . THIS RAN MY BATTERY DOWN. I REMOVED MY COOLING FAN RELAY SWITCH FROM THE ELECTRICAL FUSE BOX AND UNPLUGGED MY COOLANT TEMPERATURE SENSOR WIRE AND REINSTALLED AND NOW SEEMS TO BE WORKING FINE. I CURRENTLY HAVE 39K MILES.

Mileage: 39,000

REAR HATCH OPENED ON ITS OWN WHILE DRIVING DOWN THE HIGHWAY. REAR HATCH ACTED ERRATIC AFTER THAT AND RAISED 3/4 OF THE WAY AND CAME DOWN RAPIDLY, ALMOST TRAPPING PERSON. REAR HATCH THEN CLOSED AND WOULD NOT OPEN EVEN ON MANUAL SETTING. HEARD LOUD RUSH OF WATER WHILE BACKING OUT LIKE IT WAS RUNNING DOWN THE INSIDE PANELS IN REAR, NO WATER NOTED ON REAR CARGO CARPET. TOOK TO DEALER, FOUND MODULE SHORTED OUT. REPORTED TO DEALER AFTER RESEARCH, WHILE WAITING ON PART, THAT OTHER COMPLAINT FOUND ONLINE SIMILAR, NOTED TIED TO WATER FROM SUNROOF DRAIN, ASKED THEM TO CHECK IF MODULE WAS WET. NOTED HAD SUNROOF DRAIN REPLACED PRIOR ON THE RECALL.. DEALER NOTED NO CONNECTION. PICKED UP CAR AFTER NEW MODULE ON SAT.; PICKED UP GROCERIES ON TUES. AND FOUND CARPET WET IN BACK. FOUND 1" OF WATER IN SIDE STORAGE IN REAR ON PASSENGER SIDE UNDER CARPET AND 1" OF WATER IN SPARE TIRE AREA UNDER CARGO WITH REAR HATCH MODULE/MOTOR SITTING IN THE 1" OF WATER. THEN HATCH WOULD NOT WORK AGAIN- CALLED DEALER- SET TO TAKE CAR BACK AGAIN THIS SAT.. REQUESTED CADILLAC CARE AND DEALER TO CONTACT SAFETY DEPT. OF CADILLAC SINCE REAR HATCH SHOULD NEVER OPEN BY ITSELF WHILE DRIVING DOWN HIGHWAY, AND THEY INFORMED ME THEY HAVE NO WAY TO CONTACT ANYONE AT CADILLAC REGARDING SAFETY CONCERNS. *TR

Mileage: 80,000

TL* THE CONTACT OWNED A 2012 CADILLAC SRX. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE CONSOLE CAUGHT FIRE AND MELTED. THE CONTACT ALSO NOTICED SOOT IN THE INTERIOR OF THE VEHICLE. THE FIRE INDEPENDENTLY EXTINGUISHED ITSELF. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.

Mileage: 52,000

TL* THE CONTACT OWNS A 2012 CADILLAC SRX THE CONTACT STATED THAT WHILE REVERSING, THE WARNING SENSOR TURNED OFF AND THE VEHICLE CRASHED INTO A UTILITY POLE. THERE WERE NO INJURIES. THE VEHICLE WAS DRIVEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE REVERSE SENSOR SWITCH WAS ACCIDENTLY TURNED OFF AND THAT THERE WERE NO DEFECTS FOUND IN THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.THE VIN WAS NOT AVAILABLE. MAILED OUT 01/13/15*LJ UPDATED 1/21/2016*JS

Mileage: 23,000

WHEN BREAKING HAVE A VERY UNUSUAL SMELL COMING FROM THE BREAK. VEHICLE HAS A 2 TO 4 SECOND DELAY WHEN APPLYING THE GAS. THE HATCH BACK WILL OPEN BY ITS SELF AND SOMETIMES CLOSE BY IT SELF. *TR

Mileage: 33,500

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH AN AUTO START IGNITION. THE CONTACT WAS CONCERNED BECAUSE WHEN THE ENGINE WAS RUNNING, THE CONTACT COULD EXIT THE VEHICLE WITHOUT A CHIME SOUNDING TO ALERT THAT THE ENGINE WAS STILL OPERATING. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.

Mileage: 4,000

I OPENED THE REAR LIFT GATE FROM INSIDE THE CAR . I HAD JUST PARKED CURBSIDE AT MY 13 YEAR OLD DAUGHTER'S SCHOOL , AS I DO EACH SCHOOL DAY MORNING TO DROP HER OFF . AS SHE LEANED IN THE BACK CARGO SPACE TO PULL OUT HER BACK PACK AND LUNCH BOX THE CARGODOOR STARTED TO CLOSE ON ITS OWN ON MY DAUGHTER . NEITHER OF US HAD PRESSED THE BUTTON . I WAS UNAWARE AT FIRST AS I WAS IN THE FRONT SEAT FACING FORWARD , I HEARD HER SCREAM AND WAS WATCHING IN HORROR AS SHE WAS BEING CRUSHED BY THE DOOR BETWEEN THE DOOR AND HER BAG AND THE CARGO COMPARTMENT . I DID NOT UNDERSTAND WHY THE DOOR DID NOT TREVERSEAND WAS UNSURE IN THAT SPLIT SECOND IF I PRESSED THE BUTTON WOULD IT REVERSE THE DOOR OR CRUSH HER FURTHER . I ALSO WAS UNAWARE IF I HAD ENOUGH TIME TO JUMP OUT OF THE CAR, RUN TO THE BACK . TO TRY TO PULL THE DOOR UP . THIS CAME CLOSE TO BEING A CATASTROPHE. IF MY DAUGHTER WAS SMALLER OR YOUNGER OR IN A DIFFERENT POSITION . SHE IS BRUISED AND I AM REALLY CONCERNED A CAR IS ON THEMARKET LIKE THIS . I SAW OTHER COMPLAINTS LIKE MINE ON LINE TODAY AFTER THIS HAPPENED . THE DEALERSHIP IS BEING LESS THAN HELPFUL NOT TO MENTION .MY CAR HAS LOCKED ME OUT TWICE WITH THE KEYLESS ENTRY AFTER THE CAR WAS UNLOCKED . IT RELOCKED . THE NAVIGATION AND BLUETOOTH TOSS ME REGULARLY . I THINK THIS CAR HAS A WIRING ISSUE ON TOP OF THE LACE OF SAFETY WITH THE BACK GATE. *TR

Mileage: 15,021