2013 CADILLAC SRX Exterior Lighting Problems

My father gave me his 2013 Cadillac SRX and I have noticed the headlights have dimmed significantly over the past few months. I replaced the lamps, but the same issue still exists. I spoke with my local Cadillac dealership and they told me of the known issue with the headlights. I did some research and see there was a class action lawsuit against Cadillac, but it does not seem to apply to vehicles registered in Wisconsin. I will need to correct this problem as driving at night has now become very difficult. If you have history of this issue with other drivers, any insight or direction would be much appreciated. Thank you for your time. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle Headlamps fail to project adequate light to see the road. Several hundred dollars have been invested in attempting to fix this, resulting in zero noticeable help.

Left front headlight is so dim I cannot drive my car in the dark. I have spent money replacing the bulbs, cleaning the lenses through professional shop(s) and still goes dim and unsafe. After researching this I see this is a ongoing problem with this vehicle. I am now having to spend over $1,000 to replace the entire headlight assembly and I don't even know how long that will last. From research from another person it looks like the assembly where the light get hot is chrome sprayed plastic. Cheap parts causing me so much money that should be reliable in my vehicle. I see GM reimbursement owners in Fl and CA for this issue for a few years. this is terrible as I am a working adult required to commute in the dark. Iw ant to be reimbursed for this unsafe headlight assembly and know the other is failing too.

I purchased this vehicle on January 1, 2025. I drove it last night for the first time after dark. The headlights were so dim I could hardly see to drive. I had to use my brights except when a car was coming towards me, then I put them on dim and slowed way down. Leaving them on bright would have endangered other drivers and myself. I purchased the car with no warranty so now I either drive only during daylight hours or I pay out of pocket to have them fixed which I'm sure isn't cheap. I am going to go to the dealership that I purchased it from to see if they will help me at all, but since there was no warranty, I'm not expecting them to give me any assistance with this. When you look at the headlights during the daytime, which is when I bought the car there is no visible sign of an issue with them. No warning lamp has come on to let me know there is an issue and since I just purchased the car I don't know when they first appeared so dim. I noticed there are numerous complaints about this issue. Why isn't GM doing something about it.

2013 Cadillac SRX has ridiculous (pointing down) low beam headlight issues. Adaptive forward lighting makes this impossible to be driven at night on low beams, because visibility is so poor! You have to drive with high beams on. These are barely decent and are like having weak low beams. No one flashes to have me turn them off, which is telling of how lame the high beams point. Visibility at night is paramount and this issue is quite dangerous. They (GM) know that this is a problem and have been sued. It is time for you to do your job and make them do theirs for safety sake.

Headlights not bright enough too dark to drive at night

The contact owns a 2013 Cadillac SRX. The contact stated that while driving at approximately 45 MPH, the driver's side headlamp was brighter than the passenger’s side headlamp. The vehicle was taken to the residence and inspected. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

Mileage: 80,000

I cannot see when driving at night. I'm getting cars flashing me to turn my lights on but they are already on. If I drive with my high beams on I'm going to blind other drivers. I just bought the car 2 days ago and called the dealership to take it in. They said there is nothing they can do that it's a common problem. I'm not understanding why I these cars are on the road if there is nothing that can be done. It's an accident waiting to happen.

The headlights failed to provide enough light to see the road at night. This, of course, is dangerous when driving on the highway or country roads as we are unable to maintain the speed required on the highway in order to safely navigate the turns in the road, which could also cause a disruption in the traffic flow, possibly causing an accident if other cars were not expecting a slower vehicle on the road. Not to mention not being able to see any wildlife in the road in enough time to react. The problem, to my knowledge, has not been reproduced or confirmed by a dealer or independent service center prior to our purchase of the vehicle. We have discussed the issue with the dealer but the service manager is unable to comment on the matter or any type of solution. The vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. There were not any warning lamps, messages or other symptoms of the problem prior to the failure. It first appeared the first night time drive after purchasing the vehicle, used, in 2021. We had discussions with the Dealer's service department and they would not speak to any "known" issue. We performed an on-line research that showed that there was a problem with the lighting system and GM decided to not issue a recall. I believe for a short time there was compensation provided for those that complained, but that time is long gone. These cars are still on the market and without a resolution to fix this issue there can be an accident or even death in an accident.

The contact owns a 2013 Cadillac SRX. The contact stated while driving 70 MPH, the low-beam headlights failed to provide adequate illumination while driving. The contact activated the high-beam headlights to be able to see the roadway. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Headlights are dim

Same issue in two class action lawsuits against GM: moisture entered the headlight casing which eroded the plating reflecting the light, resulting in dim headlights, unsafe to drive at night. We have had this issue for year, but managed to drive other cars at night. Now we need to drive this car at night for work. We have replaced the light bulbs. But the issue remains. GM said they sent letters to Cadillac SRX owners in California in 2020 as a result of the lawsuits. After I told the GM rep that I had never seen such letter, she said the best she could do was to take a note on my file. GM should recall the affected SRX’s and replace the headlights, as it is a safety issue.

Low beam headlights are so dim it is extremely dangerous to operate during dark hours. Purchased this car this date from Charlottesville Mercedes Benz. The contact stated that there was a previous recall for the headlight issue but it expired in June 2022. Although the low beam headlights are too dim, the vehicle somehow still passed state inspections.

The contact owns a 2013 Cadillac SRX. The contact stated that the low beam headlights failed to produce adequate illumination to see the roadway while driving. The contact was unable to drive the vehicle at night. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 80,000.

Mileage: 80,000

Back in 2020 I believe there was a known headlight issue with Cadillac vehicles. Communication was sent out to owners for a headlight reimbursement program. We unfortunately didn't receive any communication regarding this. Back in March 2022 my husband had a work trip which required him to travel hours away and during the evening. This is what prompted me to call the Cadillac Customer Service number regarding the headlights, and the headlight program once I discovered it searching the internet. Spoke to someone and a ticket was issued. Missed a call, called back and was told I could only speak that same person. So I called again, received a couple of emails, and was eventually ghosted. A week or so ago I seen on the evening news that once again Cadillac had a re-call of sorts with their headlights. This was so frustrating, Once again my husband had to travel for work and the same issue arises and his safety was in jeopardy. So this past Monday called again and spoke to someone regarding his dim headlights. Received a call back today and was told the GMC dealership (the dealership we get all work done) isn't an "official" Cadillac dealership and there's isn't anything they could do. We could go to a Cadillac dealership, but there's no guarantee they would fix the issue. The dealership that we bring our vehicle to (GMC) had told my husband a few times now that it would be cheaper to purchase the new headlights online, because they would cost him over $1000 each through the dealership. This information was also relayed to the customer service rep with Cadillac customer services. The Cadillac customer service rep then turned around and offered us a $100 gift card to use towards our future dealership services. I think this is absurd given the fact this is a known issue and had been made public twice that I know of. I would like them to honor the $1600 headlight reimbersburtment that they originally offered and we never received or was notified of.

The headlamps do not shine as brightly as needed to illuminate the road. Affects driving safety not to be able to see on unlit roads at night.

The contact owns a 2013 Cadillac SRX. The contact stated that while driving at night, the headlights were not illuminating sufficiently to see the road. No warning lights were illuminated. The contact stated that her husband replaced both headlights; however, the failure recurred, and she was only able to see the road while using the high-beam headlights. The vehicle was taken to a local dealer, where it remained awaiting the repair. The contact was made aware of an unknown headlight recall; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was unknown.

Low beam headlights are very dim . Changed bulbs with no improvement. This is dangerous to occupants in my vehicle and oncoming traffic because we have to use high beams all the time at night.this was seen by dealer and I was told there was no problem.

headlamps fogging up inside , useless for Nite driving. can not see without high beams..

THE HEADLIGHTS ARE VERY DIM THEY SAY THE WHOLE HEADLIGHT ASSEMBLY IS BAD THE REFLECTIVE COATING BURNS DUE TO THE TEMP OF THE HAILOGEN HEAD LIGHTS THIS IS A KNOWEN PROBLEM WITH THE CADDY SRX

I just bought the vehicle. Headlights low beam are extremely dim. New bulbs installed and headlight brightness dim output remained the same. Research shows that several SRX owners are having same issue. Recall needs to be issued.

Passenger side low-beam headlight is very dim. Replaced bulb and headlight is still very dim. Reflectivity seem to be almost nil inside the headlamp assembly.

The contact owns a 2013 Cadillac SRX. The contact stated while driving at night, the headlights were extremely dim, causing a visibility hazard. The contact stated that the illumination was inadequate for nighttime driving. The contact stated that the vehicle was taken to the dealer and she was informed that the repair would be an out of pocket expense. The contact stated that the manufacturer was not contacted. The failure mileage was approximately 80,000.

Mileage: 80,000

Low beam headlights are dim cannot see the road at night. When driving at night you have to use high beam to see the road.

Headlight low-beam bulbs are too dim for safe night time driving. I have had numerous safety incidents arise during night time driving, do to the dim factory installed low-beam bulbs on the automobile. GM should assume responsibility for the in-effective low-beam bulbs used for the CADILLAC SRX 2013 and initiate a SAFETY RECALL concerning the low-beam bulbs installed in all model CADILLAC affected.

The contact owns a 2013 Cadillac SRX. The contact stated that the illumination from the headlights was inadequate for safe nighttime driving. The vehicle was taken to an independent mechanic and diagnosed that the failure was related to how the headlights were manufactured and could not be repaired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,000.

Mileage: 97,000

Exterior headlights are almost non existent. The vehicle can not be driven safely at night. I must use high beams to safely drive at night.

The headlights are damaged from normal use. the lights leak water which shorts out the light ballast , the repair requires removal of the front facia of the car which is a $400 repair. the interior lens of the light is heat damaged which dims the headlight. Gm wants 1300 for each headlight plus labor. Apparently the enginers at cadillac did not know how to build a headlight, so them made temporary headlights from the factory. still waiting for permant headlights. Bill

No accident for crash of involved in this report. I'm reporting not able to drive at night just use high beams at all times safety visibility issues with low beams are terrible use my high beams non-existence low beam headlights so many people have to get hurt or killed before GM does something about this and not a recall for the factory lamp assemblies they have on the shelves or say they don't and when they are available that's what you'll get should be independently tested with inspections yearly automotive manu manufacturers should be completely liable for a simple headlights that's part of the vehicle and major safety concerns for all drivers passengers and the other vehicles on the road I mean wake up should be government regulated and tested yearly with inspections they don't pass manufacturers completely liable for replacement monies and all of it labor for the bad design and engineeringof llow grade parts

The low beam headlights are so dim it is almost impossible to drive at night. While turning into my driveway at night, my neighbor who was walking her dog stepped into my driveway to get out of the way of oncoming traffic not realizing who was driving down street, I did not see her until the last second. I have spoken with dealer twice and they told me to call GM Divisional Headquarters which I called. I was told to have vehicle inspected by dealer; inspection fee is $135. If headlights are found defective dealer would replace for approx. $1800. I could then submit paperwork to GM Headquarters, and they would consider a reimbursement.

2013 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO HEADLIGHTS SAFETY RECALL.

Front headlamps, Low visibility driving at night, high safety hazard I cannot see the road to drive safely The headlights have been inspected and confirmed that projector headlamps are delaminating and need replaced There is a known defect in headlamps assembly reported to GM for this issue I am seeking to receive reimbursement for this repair from GM

Low beam headlight are so dim, that it creates a safety hazard driving at night. The reflector material on the inside of the light bulb housing assembly has deteriorated to the point that the light bulbs light cannot project out the front of the light assembly. This makes driving at night very dangerous. We have not experienced an incident or accident concerning this problem, but I will not have anyone in my family drive this vehicle at night. This is a safety hazard that GM is not addressing.

The contact owns a 2013 Cadillac SRX. The contact stated that while driving at night, the driver’s and passenger’s side fog lights were very dim. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN for the fog lights. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unavailable.

The front headlights are extremely deem. Found moisture inside the light assembly, having no damage to cause such moisture buildup. The front headlights both low beam and high beam failed at night on 16th September 2021 due to but not limited to moisture and then i discovered this was a known defect, but I did not learn officially of this until the 17th Sept 2021.

The contact owns a 2013 Cadillac SRX. The contact stated while driving at night, the low-beam headlight did not provide adequate illumination for safe driving. The high-beam headlight was used to provide adequate illumination to drive safely at night or in low-light driving conditions. The contact took the vehicle to the dealer who stated there was nothing that could be done except replacing the headlamps. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 62,000.

Mileage: 62,000

2013 CADILLAC SRX. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS MADE RELATED TO A HEADLAMP SAFETY RECALL. THE CONSUMER STATED THE MANUFACTURER DECLINED REIMBURSEMENT DUE TO THE REPAIR SHOP NOT BEING A CADILLAC DEALER. THE CONSUMER STATED IT WAS THE PROPER DEALERSHIP.

The contact owns a 2013 Cadillac SRX. The contact stated while driving 40 MPH at night the contact noticed that the illumination from the headlights was very dim, making it difficult to see what was in front of the vehicle. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the headlights needed to be replaced. The headlights were not replaced due to the cost. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.

Mileage: 40,000

The contact owns a 2013 Cadillac SRX. The contact stated that while operating the vehicle at night, the low-beam headlights were extremely dim causing a visibility hazard to the driver. The headlight bulbs were replaced but the failure persisted. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 100,000.

Mileage: 100,000

The headlight casing allow water and condensation to cause the headlights to be extremely dim and makes visibility impossible for night time driving and is a hazard to everyone on the road.

Head Light are very dim. I changed the light bulb to see if that would help but I can't see at night due to the dimness of the head lights

The dim headlights are so dim you can’t use them. Looks like water in the headlamp. Have seen that this is an ongoing issue with GM and can’t find recall. They say pay for it now (which is more than I can afford) and they will reimburse in couple months. Car was this way when purchased but did not know and can’t get money back.

DIM HEADLIGHTS ARE SO DIM THAT YOU CAN NOT SEE TO DRIVE THIS VEHICLE AFTER DDARK. IVE TALKED TO SEVERAL SERVICE SHOPS AND ALL SAY THAT CADILLAC IS WELL AWARE OF THE PROBLEM BUT WONT FIX IT. ITS A MINIUM $475 FIX OUT OF POACKET

Mileage: 132,000

MY HEADLIGHTS WERE NEEDING REPLACEMENT AS THEY WERE TOO DIM TO DRIVE AT NIGHT. THERE IS A CLASS ACTION LAWSUIT AGAINST IT SO THEY SENT OUT LETTERS TO GET REPLACED AND THEY WOULD REIMBURSE. THE LIGHTS WERE ON BACK ORDER AND DUE TO COVID IT COMPLICATED THINGS EVEN MORE. WHEN THE HEADLIGHTS FINALLY CAME IN CADILLAC WILL NOT REIMBURSE. THERE IS ALSO AN ISSUE WITH THE CUE. IT DOESN'T WORK AT ALL AND CADILLAC WILL NOT RECALL IT

Mileage: 68,000

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT THE LOW-BEAM HEADLIGHTS FAILED TO PROVIDE ADEQUATE ILLUMINATION CAUSING A VISIBILITY HAZARD TO THE DRIVER. THE CAUSE OF FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.

Mileage: 112,000

HEADLIGHTS ARE VERY DIM, IT IS VERY HARD TO SEE THE ROAD AT NIGHT. WHILE TURNING THE STEERING WHEEL THE CAR MAKES NOISE. WHILE PUTTING CAR IN PARK SHIFTER DOES NOT GO ALL THE WAY IN TO P MODE , CAN'T TURN OFF THE ENGINE A LOT OF TIMES.

Mileage: 110,000

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT NIGHT, THE FRONT HEADLIGHTS WERE DIM AND FAILED TO PROVIDE ADEQUATE LIGHTING FOR SAFE DRIVING. THE CONTACT NOTIFIED OCEAN CADILLAC (17800 IPCO RD, MIAMI, FL 33162) WHO OFFERED TO INSPECT THE VEHICLE FOR A FEE HOWEVER, THE CONTACT DECLINED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 89,300.

Mileage: 89,300

LOW BEAM HEADLAMPS BECOME SO DIM THAT YOU CANNOT DRIVE AT NIGHT. THE HEADLAMPS PUT A LIGHT BEAM ABOUT 5 FT IN FRONT OF THE VEHICLE. YOU CAN SEE BETTER USING TWO FLASHLIGHTS ON THE HOOD. CADILLAC KNOWS OF THIS DEFECT AND EVEN SETTLED A LAWSUIT TO REPLACE THEM BUT THEY DO NOT COVER THE ENTIRE COST AND REPLACES THEM WITH INDENTICAL UNITS. THIS VEHICLE IS A EXTREME HIGH RISK WHEN DRIVING AT NIGHT TO THE PUBLIC. THIS CAR COULD NOT PASS STATE OR FEDERAL HIGHWAY LAWS FOR WORKING HEADLAMPS. IF A RECALL WAS EVER NEEDED THIS IS IT. CADILLAC WILL NOT FAIRLY DEAL WITH THIS ISSUE WITH ITS CUSTOMERS. A RECALL IS NEEDED BEFORE SOMEONE DIES.

THE SEAL AROUND HEADLIGHTS HAS DETERIORATED AND WATER IS VISIBLE INSIDE THE HEADLIGHTS AND THE LIGHTS ARE SO DIM VEHICLE CAN'T BE DRIVEN AT NIGHT.

HEADLIGHTS EXTREMELY DIM CANNOT DRIVE AT NIGHT

THE HEADLIGHTS ARE DEFECTIVE ON THOUSANDS OF CADILLAC SRX MODELS, 2010-2015. THE LIGHT BULBS ARE FINE BUT THE REFLECTIVE CHROME INSIDE THE LIGHT PEELS AWAY AND THE LIGHTS DO PRODUCE ENOUGH LIGHT TO SEE AT NIGHT. THIS IS CERTAINLY A SAFETY ISSUE AND HOPE YOU INVESTIGATE.

Mileage: 50,000

LOW BEAM HEADLIGHTS ARE TO DIM TO SAFELY DRIVE AT NIGHT.

Mileage: 56,000

MY CAR IS UNSAFE TO DRIVE UNLESS I USE HIGH BEAMS AT ALL TIMES. THIS IS NOT A SIMPLE CHANGE THE BULB FIX. THIS IS A VERY WELL KNOWN ISSUE WITH 2010-2015 CADILLAC SRX MODELS THAT THE HEADLIGHTS ARE SO DIM AT NIGHT THAT THE CAR CAN NOT BE DRIVEN SAFELY. GM, INSTEAD OF DOING A NATIONAL RECALL HAS INSTEAD SETTLED ON A CLASS ACTION LAWSUIT WHERE THE OWNER HAS TO BRING THE CAR IN AND PAY OUT OF POCKET ROUGHLY 1500 DOLLARS FOR REPLACEMENT PARTS AND THEN THEY WILL REIMBURSE THE COST. I DO NOT HAVE THE EXTRA MONEY TO REPLACE THEIR DEFECTIVE HEADLIGHTS. GM NEEDS TO STEP UP AND ISSUE A RECALL AS THIS IS AN EXTREMELY DANGEROUS SITUATION.

Mileage: 125,000

THE HEADLAMPS ARE DEFECTIVE AND DO NOT PROVIDE ADEQUATE LIGHTING AT NIGHT. I REPLACED THE BULBS ON 1/3/2020. THE ISSUE IS NOT THE BULBS IT'S THE LAMPS. I WOULD LIKE TO HAVE THE LAMPS REPLACED BY CADILLAC.

I BOUGHT MY CADDY IN 2015 (AFTER DEFECT WAS MADE KNOWN TO REPAIR SHOPS) AT CARMAX. REPLACED LIGHT BULB 1/2020. THE PROBLEM IS THE HEADLIGHT HOUSING LETS WATER IN DIMMING BULB UNTIL NIGHT DRIVING IS IMPOSSIBLE! I RECIEVED THE NOTICE FROM GM ABOUT HEADLIGHT DEFECT LATE MARCH 2020. THE PANDEMIC HIT AND I DIDNT HAVE THE $ OR WILLINGNESS TO EXPOSE MYSEF TO COVID. GM GAVE OWNERS UNTIL JUNE 2020 TO MAKE THE REPAIR OUT OF POCKET AND FILE FOR REIMBURSE MENT. 6 MONTHS LATER CUSTOMERS ARE STILL WAITING ON CHECKS FOR REIMBUIRSEMENT. GM REFUSES TO REOPEN THE MATTER AND FEELS THEY HAVE DONE ENOUGH TO MAKE THIS RIGHT FOR CUSTOMERS. THIS WILL EVENTUALLY CAUSE A WRECK AND POSSIBLE DEATH.

Mileage: 95,000

PASSENGER HEADLIGHT HAS WATER INSIDE, HEADLIGHT DIMMED, CAN'T SEE ON ONE SIDE OF CAR, DRIVING CAN'T SEE AT NIGHT

Mileage: 49,400

WEATHER SEALS APPEAR TO ERODE PREMATURELY, WHICH MAY ALLOW MOISTURE TO ENTER THE HEADLIGHT CASING AND CAUSE THE BULB TO FLICKER, DIM OR BURN OUT ENTIRELY. THE REPLACEMENT HEADLIGHTS ALSO USE THE SAME DESIGN WHICH RESULTS IN OUT OF POCKET EXPENSE EVEN FOR FAULTY REPLACEMENT LIGHTS.

THE HEADLIGHTS HAVE FAILED AND DO NOT ILLUMINATE THE ROAD AT NIGHT MAKING IT VERY UNSAFE TO DRIVE AT NIGHT. THE HEADLIGHT DO DO NOT ILLUMINATE THE ROAD WHEN THE CAR IS MOVING OR STATIONARY AND ALL THE BULBS WORK PROPERLY.

Mileage: 65,000

HEADLIGHTS ARE SO DIM I REFUSE TO DRIVE AT NIGHT. IT IS DANGEROUS. I REALIZE THERE ARE LOTS OF COMPLAINTS ALREADY AND EVEN A FEW CLASS ACTION LAWSUITS AGAINST GM. I JUST WANTED TO ADD ONE MORE

FOR THE PAST FEW YEARS MY WIFE'S CADILLAC SRX HEADLIGHTS HAVE BEEN GETTING WORSE AND WORSE. WE HAVE HAD ALL BULBS REPLACED BY BILL CRAMER CHEVROLET IN PANAMA CITY FLORIDA. THE NEW BULBS WERE BETTER FOR A LITTLE WHILE BUT NOW WHEN USING THE DIM HEADLIGHTS, YOU CANNOT EVEN TELL THEY ARE ON. THE BRIGHT HEADLIGHTS HAVE TO BE USED AT ALL TIMES WHILE DRIVING AT NIGHT, OR YOU CANNOT SEE ANYTHING AT ALL. THIS IS A LAWSUIT AND ACCIDENT WAITING TO HAPPEN. I CAN DEFINITELY SEE MOISTURE GETTING INTO THE LIGHT HOUSING AND I THINK IT IS CAUSING ALL THE PROBLEMS.

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT RECEIVED NOTIFICATION OF MANUFACTURER COMMUNICATION NUMBER: CUS000BF1F9E9. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, HEADLIGHTS GRADUALLY BECAME DIM. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPPELLINO CADILLAC, INC LOCATED AT 4130 SHERIDAN DR, WILLIAMSVILLE, NY 14221, (716) 650-4789, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTSS WERE DIM AT NIGHT DUE TO WATER AND CONDENSATION INSIDE OF THE HEADLIGHT HOUSINGS. ADDITIONALLY, THE CONTACT HAD TO DRIVE WITH THE HI-BEAM HEADLIGHTS AT NIGHT. THE VEHICLE WAS TAKEN TO KEVIN WHITAKER CHEVROLET (2320 LAURENS RD, GREENVILLE, SC 29607, (864) 297-0011) HOWEVER, WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT RECEIVED A LETTER REGARDING THE FAILURE. THE LETTER STATED THAT REIMBURSEMENT WOULD BE PROVIDED FOR VEHICLES REPAIRED FOR THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 50,000.

Mileage: 50,000

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEAD LIGHTS ACTIVATED, THE ILLUMINATION WAS VERY DIM WHICH CREATED A VISIBILITY HAZARD FOR THE DRIVER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. KING CADILLAC LOCATED AT 1700 W. EVANS ST, FLORENCE, SC 29501, WAS NOTIFIED AND ADVISED THE CONTACT THAT THE HEADLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

Mileage: 60,000

MY HEADLIGHT HAS CONSTANT CONDENSATION CAUSING THE BULB TO BURN OUT. SUCH POOR VISIBILITY I WAS FORCED TO LOWER HEADLIGHTS AND DRIVE WITH BRIGHTS ON JUST TO SEE THE LINES ON THE ROAD. I DO EVERYTHING I CAN TO AVOID DRIVING AT NIGHT. MY SON WILL VISIT ME EVERY OTHER WEEK AND PUT A HAIR DRYER ON IT TO REMOVE THE MOISTURE. *TR

LOW BEAM HEADLIGHTS TO DIM. UNABLE TO SEE AT NIGHT. THIS IS A VEHICLE SAFETY ISSUE. ALMOST RAN A PEDESTRIAN OVER DUE TO NOT BEING ABLE TO SEE HIM CROSSING THE ROAD. *TR

Mileage: 75,000

I JUST BOUGHT THIS 2013 CADILLAC SRX LUXURY USED FROM A CAR LOT IN MADISON WI. ON OUR WAY HOME TO BARABOO WI THE HEADLIGHTS TURNED ON CAUSE IT WAS GETTING DARK. I COULDN'T TELL IF THE LIGHTS WERE ON OR NOT. TO TEST TO SEE IF THE HEADLIGHTS WORKED PROPERLY I WAITED UNTIL IT WAS DARK AND I DROVE A HALF MILE. AS ALL THE OTHER OWNERS OF THIS MODEL THE LOW BEAMS ARE NOT BRIGHT ENOUGH FOR NIGHT DRIVING. I COULD NOT SEE WHAT SEEMS TO BE A FEW FEET IN FRONT OF ME. I COULD NOT SEE THE SIDES OF THE ROAD AT ALL. THIS IS A MAJOR SAFETY ISSUE. I HAD TO PURCHASE A CAR BECAUSE A DEER RAN IN FRONT OF MY OLD ONE. THE INSURANCE COMPANY TOTALED MY CAR. I COULD NOT IMAGINE TRYING TO DRIVE THE SAME DARK HIGHWAY ON MY WAY HOME FROM WORK WITH THESE LOW BEAMS. THERE ARE DEER EVERYWHERE IN WI. THERE IS A CLASS ACTION LAWSUIT AGAINST GM IN REGARDS TO THIS PROBLEM. I WOULD LIKE TO SEE A RECALL OR A FIX TO BE AVAILABLE THAT WOULD CORRECT THIS DANGEROUS ISSUE. *TR

Mileage: 90,000

LOW BEAM LIGHTING IS ALMOST NON-EXISTENT.....THEY KNOW IT IS AN ISSUE AND HAVE OFFERED TO REPAIR-- REIMBURSEMENT ONLY--WITH 3-4 MONTHS TO REIMBURSE AN AVERAGE REPAIR OF $1500.......

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS ON THE VEHICLE FAILED TO ILLUMINATE AS DESIGNED. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION TO HAVE THE HEADLAMPS INSPECTED BY AN AUTHORIZED DEALER. THE VEHICLE WAS TAKEN TO HARVEY'S GM CHEVROLET CADILLAC BUICK LOCATED AT (1500 TYLER AVE, RADFORD, VA 24141) WHERE THE CONTACT WAS INFORMED THAT THE MANUFACTURER WOULD ONLY COVER A PARTIAL COST FOR THE HEADLIGHT REPAIR. THE MANUFACTURER WAS NOTIFIED AND A CASE WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *JS

MY HEADLIGHTS ARE SO DIM AT NIGHT IT'S DANGEROUS TO DRIVE. I HAVE TO PUT MY HIGH BEAMS ON TO SEE.

Mileage: 48,000

THE HEADLIGHTS ON THE VEHICLE ARE DEFECTIVE AND DO NOT WORK! THIS IS A HUGE ISSUE AND THERE ARE RECALLS IN SOME STATES BUT NOT WA STATE. DRIVING AT NIGHT IS DANGEROUS AND I AM REALLY SCARED AS I HAVE ALMOST GOTTEN IN MULTIPLE ACCIDENTS! I HAVE HAD THE HEADLIGHTS REPLACED AT THE DEALERSHIP LAST YEAR FOR OVER $300 AND IT DID NOTHING. THEY ACTUALLY SEEM DIMMER. THERE IS A VERIFIED MOISTURE ISSUE AND YOU CAN SEE CONDENSATION IN THE HEADLIGHT. I HAVE KEPT MY VEHICLE ON THE FACTORY RECOMMENDED SERVICE SCHEDULE IN THE 4 YEARS I HAVE OWNED IT AND IT IS SO DANGEROUS TO DRIVE AT NIGHT. REPLACING THE BULBS TO NEWER BETTER ONES DID NOTHING AND THE DEALERSHIP SAYS THERE IS NOTHING THEY CAN DO. BASED ON THE NUMBER OF COMPLAINTS AND LETTERS SOME OWNERS ARE GETTING THEY ARE AWARE OF THE PROBLEM. AM I SUPPOSED TO SUE GM WHEN I GET IN AN ACCIDENT OR WORSE DUE TO FAULTY EQUIPMENT THAT THEY ARE AWARE OF? WHY IS NOTHING BEING DONE TO HELP? THIS IS SO DANGEROUS.*DT*JB

Mileage: 60,000

MOISTURE IN THE HEADLIGHTS.

LOW BEAM HEADLIGHTS CONTINUE TO GET DIMMER WITH TIME RENDERING THE VEHICLE NOT DRIVEABLE IN THE DARK. PROBLEM STARTED A COUPLE OF YEARS AGO AND WHEN I INVESTIGATED THE ISSUE, IT APPEARS THAT OVER 300,000 VEHICLES ARE AFFECTED. GM HAS ACKOWLEDGED THE PROBLEM AND SETTLED WITH OWNERS IN CALIFORNIA AND FLORIDA BUT REFUSE TO REPAIR ANY OTHER VEHICLE OUTSIDE THOSE STATES. THE HEADLIGHT SELAS ARE DEFECTIVE ALLOWING MOISTURE TO ENTER THE HEADLIGHT ASSEMBLY CORRDING CONTACTS AFFECTING THE BULBS. ESTIMATED COST TO REPAIR RANGES BETWEEN $1600 AND $3000, REPLACING THE HEADLIGHT ASSEMBLIES WITH THE VERY SAME DESIGN. GM WILL NOT COVER THE COST. MY WIFE WILL NO LONGER DRIVE THE VEHICLE IN THE DARK AS SHE DOESN'T FEEL SAFE ANY LONGER BECAUSE OF THE DIFFICULTY SEEING THE ROAD.

Mileage: 60,000

MY 2013 SRX HAS DIM LIGHT CAN HARDLY SEE AT NIGHT UNLESS I PUT ON HIGH BEAMS. CADILLAC HAS PAID SOME CUSTOMERS TO HAVE THIS FIXED. THEY ARE JUST GIVING OTHER EFFECTED CUSTOMERS THE RUN A ROUND. THE IN ANY BEAM LIGHTS ARE NOT ADEQUATE AT ANY TIME.

Mileage: 50,000

KNOWN PROBLEM WITH HEADLAMPS/ HEADLIGHT ASSEMBLIES. THEY ARE SO DIM IT'S LIKE THEY AREN'T EVEN ON. BRIGHTS WORK FINE BUT THE LOW BEAMS ARE ABSOLUTELY AWFUL. WE'VE EVEN CHANGED OUT THE BULBS AND IT MADE ZERO DIFFERENCE. THEY HAVE GOTTEN PROGRESSIVELY WORSE AS TIME GOES ON

TL* THE CONTACT OWNS A 2013 CADILLAC SRS. THE CONTACT STATED THAT THE HEADLIGHTS OF THE VEHICLE WERE VERY DIM AND MADE IT DIFFICULT TO SEE THE ROAD WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO TWIN CITY BUICK GMC DEALER, (3046 ALCOA HWY, ALCOA, TN 37701, (865) 238-0392) AND WAS DIAGNOSED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000.

Mileage: 64,000

THIS CAR HAS LIGHTING THAT IS COMPLETELY FAULTY.IF THE CAR IS DRIVEN WHEN THE HEADLIGHTS ARE PRODUCING LOW LIGHT OR NO LIGHT, THEY CAN CREATE A SAFETY HAZARD AND POSE A DANGER TO THE DRIVER, OTHER DRIVERS, AND PEDESTRIANS.TO HOPEFULLY REMEDY THE ISSUE, IN FEB,2019 WE PURCHASED SEALIGHT H11/H9 LOW BEAM 9005/HB3 HIGH BEAM LED HEADLIGHT BULBS AT THE RECOMMENDATION OF THE MORRIES CADILLAC SERVC TM.THEY WERE AWARE OF THIS ISSUE AND SAID THE NEW LIGHTS WOULD CORRECT THE PROBLEM.AFTER PURCHASING THEM WE BROUGHT THEM TO HAVE THEM INSTALLED.THEY WORKED FOR A COUPLE OF MONTHS AND ONCE AGAIN ARE NOT WORKING.THIS DID NOT CORRECT THE ISSUE.UPON FURTHER INVESTIGATION,WE DISCOVERED THAT THERE IS A CADILLAC SRX HEADLIGHT CLASS ACTION LAWSUIT ALLEGING THE LIGHTS HAVE SEALS THAT ALLOW MOISTURE TO RUIN THE HEADLIGHTS, CAUSING THEM TO BECOME DIM AND FINALLY FAIL.ACCORDING TO THE PLAINTIFF, 2010-2015 SRX SUVS HAVE THE HEADLIGHT PROBLEMS THAT ARE CAUSED NOT ONLY BY THE SEALS BUT BY AIR VENTS THAT INTERFERE WITH THE PROPER FLOW OF AIR.CUSTOMERS COMPLAIN ABOUT HEADLIGHTS THAT SUFFER FROM CONDENSATION PROBLEMS FROM THE ALLEGEDLY DEFECTIVE SEALS THAT CREATE MOISTURE THAT LEAVES DRIVERS BLIND AT NIGHT. GENERAL MOTORS ALLEGEDLY KNOWS ABOUT THE SRX HEADLIGHT PROBLEMS THAT CAN CAUSE ELECTRICAL SHORT CIRCUITS.ACCORDING TO THE CLASS ACTION LAWSUIT, GM HAS SENT TECHNICAL SERVICE BULLETINS TO CADILLAC DEALERS INFORMING TECHNICIANS WHAT TO DO IF CUSTOMERS COMPLAINED ABOUT THE HEADLIGHTS.THE AUTOMAKER ALSO CREATED A CUSTOMER SERVICE PROGRAM FOR SRX DRIVERS, BUT THE PLAINTIFF CLAIMS REPAIRS BY DEALERS ARE USELESS BECAUSE DEFECTIVE PARTS ARE REPLACED BY THE SAME DEFECTIVE PARTS.THIS IS A PROBLEM THAT IS EXTREMELY UNSAFE AND IS COSTING CONSUMERS MONEY TO TRY TO REMEDY, TO NO AVAIL. DOES SOMEBODY HAVE TO DIE FOR THIS PROBLEM TO BE ADDRESSED FOR ALL SRX OWNERS!! GM SHOULD BE HELD RESPONSIBLE FOR ALL OWNERS!

Mileage: 30,000

DURING THE HOLIDAYS I STARTED NOTICING THAT MY HEAD LIGHTS WERE REALLY DIM. THEY ARE SO DIM THERE'S ACTUALLY NO LIGHT SHINING DIRECTLY ON THE ROAD IN FRONT OF THE VEHICLE. MOST SC ROADS DO NOT HAVE STREET LIGHTS SO I'VE HAD TO USE MY BRIGHT LIGHTS AND I ACTUALLY RECEIVED A VERBAL WARNING FROM HIGHWAY PATROL FOR HAVING MY BRIGHTS ON. SO I TOOK MY VEHICLE TO JONES CHEVROLET/CADILLAC BEFORE NEW YEARS EXPECTING THE PROBLEM TO BE A SIMPLE BULB CHANGE. MR. JOHN JONES TOLD ME THAT HE'S BEEN SEEING MORE AND MORE OF THE SAME VEHICLE/SAME PROBLEM AND THAT IT'S THE ENTIRE ASSEMBLY THAT NEEDS TO BE REPLACED. HE SAID SOMETHING ABOUT A MALFUNCTION WITH THE LOW BEAM SHUTTERS? HE WAS EXPECTING TO FIND IT ON RECALL AND SAID THAT PERHAPS GM HASN'T GOTTEN TO MY VIN YET AND TO KEEP CHECKING OR THAT I COULD PAY THE $1500 TO REPAIR AND GET REIMBURSED ONCE IT IS RECALLED. I'M HOPING THIS MATTER WILL BE INVESTIGATED AS IT IS A SAFETY ISSUE. I CAN'T DRIVE SAFELY AT NIGHT AND IT'S MY ONLY TRANSPORTATION.

Mileage: 81,000

MY LIGHTS ON LOW BEAM ARE SO DIM I CAN'T DRIVE AT NIGHT. I CAN'T SEE THEY ARE SO DIM THEY ARE CLOUDY. CADALLIAC DEALER SAYS IT'S A DEFECT IN LIGHT FROM MOISTURE AND I HAVE TO REPLACE THE WHOLE ASSEMBLY AND WITH THE SAME DEFECTIVE LIGHT. IT WILL HAPPEN AGAIN. GM SHOULD RECALL THESE AND FIX THE PROBLEMS. THEY KNOW THERE'S A PROBLEM BUT REFUSE. THE POWER TRANSMISSION HAS A HESITATE IN IT SOMETIMES IN FIRST GEAR TAKING OFF.

Mileage: 98,000

MY HEADLIGHTS ARE NOT VERY BRIGHT. THE BULB LOOKS CLOUDY. I ASKED THE DEALER SERVICE DEPARTMENT AND THEY COULDN'T SEE A PROBLEM. I DON'T DRIVE AT NIGHT IF I HAVE A CHOICE SINCE THE LIGHTS ARE SO DIM. THE PROBLEM STARTED ABOUT 2 YEARS AGO BUT I HAVEN'T DONE ANYTHING SINCE THE SERVICE DEPARTMENT DIDN'T SEE A PROBLEM

THIS CAR IS ABSOLUTELY UNSAFE TO OPERATE AT NIGHT. THE HEADLIGHTS ARE WAY TOO DIM. I HAVE REPLACED THE BULBS MULTIPLE TIMES BUT THAT IS NOT THE ISSUE.

CADILLAC WILL NOT STAND BEHIND THE FAULTY HEADLIGHT ASSEMBLY THAT HAS ALLOWED DUST INTO THE LENS AREA MAKING IT IMPOSSIBLE TO DRIVE WITH LOW BEAMS AT NIGHT. BOTH HEADLIGHT ASSEMBLY NEED TO BE REPLACED IF I AM EVER GOING TO BE ABLE TO DRIVE AT NIGHT. QUOTED A PRICE OF OVER $1,000 FOR PARTS AND LABOR. I HAVE ALREADY UPGRADED LOW BEAM LIGHTS AND HAD LENSES PROFESSIONALLY POLISHED. A SEARCH ON GOOGLE SHOWS MANY COMPLAINTS ABOUT THIS PROBLEM AND EVEN CLASS ACTION LAWSUITS FILED BUT STILL NO HELP FROM CADILLAC. LOW BEAMS HAVE BEEN GETTING PROGRESSIVELY WORSE OVER TIME. I CAN ACTUALLY SEE DUST/DIRT ON THE INSIDE OF THE LENS BUT SINCE IT IS A SEALED UNIT NO WAY TO CLEAN IT.

Mileage: 95,000

I HAVE A PROBLEM WITH THE HEAD LIGHTS ARE NOT BIGHT ENOUGH. I CAN BARELY SEE THE ROAD. WE HAD IT CHECK AT THE DEALERSHIP AND THEY SAID YES THE HEAD LIGHTS ARE DEFECTIVE JUST LIKE THE ONES ON RECALL BUT OUR VIN NUMBER IS NOT LISTED. I HAVE SPOKE TO GM BUT THEY SAY I NEED TO GO THROUGH THE DEALERSHIP BUT THE DEALERSHIP SAYS THEY CAN'T DO ANYTHING. I TOLD THE DEALERSHIP AND GM THAT I CAN NOT SEE WELL ENOUGH AT NIGHT TO BE DRIVING. IT IS NOT MY EYES BECAUSE MY SISTER WHO HAS A 2013 BUICK ENCLAVE DROVE OUR CAR AND DID NOT THINK THE HEAD LIGHTS WERE EVEN ON. SHE COULD NOT BELIEVE IT. THEY WANT ME TO PAY $1500.00 TO GET THEM FIXED. I ALSO TOLD THEM THAT I WAS LETTING MY INSURANCE KNOW SO IF I HAVE AN ACCIDENT, I WANT THEM TO GO AFTER GM AND THE DEALERSHIP. THIS IS A VERY DANGEROUS PROBLEM. THERE ARE TIMES I HAVE TO DRIVE AFTER DARK. I HAVE NOT HAD AN ACCIDENT YET. I AM TRYING TO GET SOMETHING DONE TO THE LIGHTS SO THAT WON'T HAPPEN. MY LIFE AND MY HUSBAND'S LIFE IS IMPORTANT TO US, IT MAY NOT BE SO WITH GM OR THE DEALERSHIP.

2013 CADILLAC SRX HEADLIGHTS ARE SO DIM THAT IT IS TOO DANGEROUS TO USE THEM FOR NIGHT DRIVING. NUMEROUS OTHER IDENTICAL COMPLAINTS HAVE BEEN MADE TO THE NHTSA. THE LOCAL DEALERSHIP STATED THAT THEY HAVE NUMEROUS OTHER CUSTOMERS WITH THE IDENTICAL COMPLAINT. THIS AFFECTS MORE SIMILAR VEHICLES OTHER THAN 2013. CLASS ACTION LAW SUITS HAVE BEEN MADE AND ACTED UPON IN BOTH CALIFORNIA AND FLORIDA. THIS ISSUE IS APPLICABLE IN ALL STATES AND SITUATIONS WHERE THE PROBLEM EXISTS. THE PRESCRIBED FIX IS A ONE-FOR-ONE REPLACEMENT WHICH WOULD RESULT IN A SIMILAR PROBLEM DOWN THE LINE. . IT APPEARS THAT THE PROBLEM IS WITH THE INTERNAL CIRCULAR LENS IN FRONT OF THE LAMP WHICH IS SO OPAQUE THAT LIGHT FROM THE LAMP DOES NOT GO THROUGH PROPERLY BUT IS DIMMED TO A POINT WHERE IT MAKES THE HEADLAMPS UNSAFE. UNSAFE IS THE KEY WORD....UNSAFE..UNSAFE..UNSAFE..WHENEVER THE HEADLAMPS ARE BEING DEPENDED ON FOR NIGHT TIME DRIVING A WORK SCHEDULER AT THE LOCAL DEALER STATED THAT THEY HAVE NO ALTERNATIVE CORRECTION FOR THIS ISSUE AND THAT IT WOULD TAKE SOME PEOPLE TO DIE DUE TO THIS ISSUE BEFORE A PROBLEM RESOLUTION WOULD BE PUT IN PLACE....PRETTY SAD OPINION !!!

Mileage: 77,000

SERVICE ADVANCED FRONT LIGHTING THAT DEALS WITH ADAPTIVE FORWARD LIGHTING FOR CADILLAC SRX HEADLIGHTS. NOW THIS IS A KNOWN SAFETY ISSUE THAT CADILLAC REFUSES TO TAKE CARE OF . THERE HAVE BEEN CLASS ACTION LAW SUITS FILED ON THIS TOPIC AND CASES WON IN TWO STATES FLORIDA & CALIFORNIA WHERE GM HAD TO REPLACE THESE FAULTY HEADLIGHTS AT THEIR EXPENSE. WHAT ABOUT THOSE OF US IN THE 48 STATES THAT HAVE THESE PROBLEMS AND CADILLAC SAYS YOU HAVE TO PAY $ 1,400 UPFRONT THEN APPEAL THE REPAIR AND THEY WILL SEE IF IT IS WARRANTED FOR REIMBURSEMENT. LOOK FOLKS AT NHTS THIS IS A SAFETY ISSUE WHEN A VEHICLE'S HEADLIGHTS ARE NOT WORKING PROPERLY AND THE GOVERNMENT NEEDS TO GO AFTER GENERAL MOTORS AND HAVE THEM FIX THIS AT THEIR EXPENSE. THIS IS JUST LIKE THE TAKATA AIR BAG RECALL. DOESN'T NHTS CARE ABOUT PEOPLE DRIVING AROUND WITH UNSAFE HEADLIGHTS THAT DO NOT WORK PROPERLY?

Mileage: 43,500

RAN OFF THE ROAD DUE TO POOR VISIBILITY WITH LOW BEAM HEAD LIGHTS. COULD NOT SEE THE CURVE IN THE COUNTRY ROAD...NO LINES WERE ON THE ROAD. IT WAS RAINING AND THE LOW BEAM LIGHTS FAILED TO ILLUMINATE THE ROAD. TRIED RUNNING WITH HIGH BEAMS BUT KEPT GETTING FLASHED BY ONCOMING DRIVERS HEADLIGHTS. WAS GOING SLOW DUE TO POOR VISIBILITY SO NO DAMAGE....JUST VERY UNSAFE.

Mileage: 90,000

BOUGHT A 2013 SRX AND DROVE IT HOME AT NIGHT , COULD NOT SEE ON DIM LIGHTS AND USED BRIGHT LIGHTS TO GET HOME. CALLED DEALER AND WAS TOLD TO HAVE IT CHECKED OUT I AM HAVING NEW BULBS PUT IN BUT AFTER READING THIS WEB SITE I AM NOT THINKING THEY WILL BE ANY BETTER. THESE LIGHTS ARE SO DANGEROUS AND THE CARS SHOULD NOT BE ALLOWED TO BE RESOLD UNTIL FIXED. VERY DISAPPOINTED IN EVERY WAY, YOU SHOULD DO YOUR JOB AND DO A RECALL AS GM IS NOT DOING THEIRS.

Mileage: 93,050

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT FOR APPROXIMATELY ONE YEAR, THE LOW BEAM HEADLIGHTS WERE VERY DIM. THE POOR ILLUMINATION NEARLY CAUSED A FEW CRASHES. THE VEHICLE WAS TAKEN TO RENICK CADILLAC (1100 S EUCLID ST, FULLERTON, CA 92832) WHERE THEY RECOMMENDED CHANGING THE ENTIRE HEAD LAMP ASSEMBLIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. THE VIN WAS NOT AVAILABLE.

Mileage: 62,000

THE HEADLIGHTS SUDDENLY DIMMED WHILE DRIVING AT NIGHT TO A POINT WHERE IT WAS NOT SAFE TO DRIVE. I INSTALLED NEW BULBS TWICE, AND IT DIDN'T HELP.

Mileage: 65,000

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE EXTREMELY DIM AND THE BRIGHTNESS GRADUALLY REDUCED. THE FAILURE MADE IT DIFFICULT TO DRIVE AT NIGHT. THE CONTACT CALLED RITCHEY CADILLAC (LOCATED AT 932 N NOVA RD 101, DAYTONA BEACH, FL 32117, 386-675-1019) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO HAVE THE VEHICLE DIAGNOSED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. *LN *JS

Mileage: 70,000

DEFECTIVE HEADLIGHT SEAL THAT ALLOWS MOISTURE TO CORRODE ELECTRICAL COMPONENTS. THE MOISTURE CAUSES CONDENSATION THAT LEAVES THE HEADLIGHTS PRACTICALLY USELESS. I HAVE A 3 YR OLD AND A NEWBORN AND THIS CAR IS NO LONGER SAFE TO DRIVE THEM IN AT NIGHT. VERY DANGEROUS.

LOW BEAM HEADLIGHTS ON MY 2013 CADILLAC SRX ARE SO DIM THAT THE VEHICLE CANNOT BE OPERATED SAFELY AT NIGHT. I HAVE BEEN INFORMED THAT BOTH HEADLAMP ASSEMBLY'S NEED TO BE REPLACED AT A COST OF 1,250, AS THEY ARE DEFECTIVE AND SIMPLY REPLACING THE BULBS WILL NOT REMEDY THE LOW LIGHT OUTPUT. GM IS AWARE OF THE ISSUE WITH THE DEFECTIVE HEADLIGHT COMPONENTS AND HAS SETTLED LAWSUITS IN FLORIDA AND CALIFORNIA. THIS IS A SAFETY ISSUE NOT ONLY IN FLORIDA AND CALIFORNIA BUT IN ALL 50 STATES THAT SHOULD BE REMEDIED WITH A RECALL AND REPLACEMENT OF DEFECTIVE COMPONENTS WHERE APPROPRIATE. FAILURE OCCURRED PRIOR TO 70,000 MILES.

Mileage: 70,000

LOW BEAMS ARE UNUSABLE. HAVE BEEN DIM SINCE I BOUGHT THE CAR USED, BUT ESPECIALLY APPARENT & DANGEROUS THREE NIGHTS AGO COMING HOME LATE AT NIGHT, RAINING, NO MOON. I COULD HARDLY SEE AND HAD TO KEEP HIGH BEAMS ON WHICH GOT A LOT OF LIGHT FLASHES FROM ONCOMING TRAFFIC. HAD TO SWITCH TO LOW BEAMS MORE THAN SAFETY WARRANTED. DRIVING WAS VERY DANGEROUS AND IF NOT FOR THE REFLECTORS IN THE MIDDLE OF THE HIGHWAY I WOULD HAVE HAD TO STOP DRIVING.

Mileage: 99,000

HEADLIGHTS FAILED DURING NIGHT DRIVE ON CITY STREET. I WAS ALERTED BY A PASSING NEIGHBOR. I CHECKED THE LIGHTS AT HOME AND FOUND THAT THEY WERE OPERATING BUT WITH SO LITTLE LIGHT THAT TOOK THE VEHICLE TO THE GM DEALER TO HAVE THEM INSPECTED. DEALER CONFIRMED THAT THEY WERE DEFECTIVE AND REQUIRED REPLACEMENT.

Mileage: 55,000

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING AND THE HIGH BEAM HEADLIGHTS HAD TO BE ENGAGED TO DRIVE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO COASTAL CHEVROLET (559 OCEAN HWY, SUITE 1, PAWLEYS ISLAND, SC 29585) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 75,000. *DL

Mileage: 75,000

HEADLIGHTS CONTINUE TO GET SO MUCH CONDENSATION THAT THE BULB AND THE CONTROLLER MALFUNCTION AND THE LIGHTS WILL NOT COME ON UNTIL THE UNITS DRY OUT EITHER OVER TIME OR ARE MANUALLY REMOVED TO DRY OUT INDOORS. THE DEALER STATES CONDENSATION IS NORMAL AND THE LAWSUIT THAT OFFERED REDRESS WAS ONLY FOR VEHICLES SOLD IN TWO STATES AND MY STATE IS NOT INCLUDED. THE FIX IS TO REPLACE WITH THE SAME DEFECTIVE DESIGNED LIGHT ASSEMBLY. THE FRONT PASSENGER SEATBELT GETS STUCK AND MUST BE UNBUCKLED IN ORDER TO ADJUST. CURRENTLY THE DRIVERS SEATBELT FUNCTIONS AS DESIGNED WITH NO ISSUE.

Mileage: 82,000

THE PASSENGER HEADLAMP IN MY 2013 CADILLAC SRX IS COMPLETELY OUT DUE TO CONDENSED MOISTURE BUILD UP CAUSING ITS COMPONENTS TO DEFECT. NOW MY CAR BECOMES VERY UNSAFE TO DRIVE AT NIGHT AND ACCORDING TO PRIOR RECENTS COMPLAINTS AND LAWSUITS, IT SEEMS LIKE THAT'S AN ISSUE GM IS CURRENTLY AWARE OF BUT FAILED TO ADDRESS AND IT'S COSTING CONSUMERS THOUSANDS OF DOLLARS. I TOOK MY CAR TO THE MECHANIC TO HAVE THE HEADLIGHT REPLACED, BUT WAS TOLD THE ISSUE ISN'T WITH THE ACTUAL BULB BUT RATHER ITS COMPONENT. HE ALSO SENT ME A LINK OF OTHER ALLEGED OWNERS FACING THE SAME ISSUES AND STILL GM IS DENYING THE ISSUE. I CALLED UP GM AND WAS TOLD THEY'RE NOTHING THEY COULD DO ABOUT IT. NOW I'M STUCK WITH THE CAR AND SO AFRAID TO DRIVE IT AT NIGHT CAUSE IT'S VERY DANGEROUS PUTTING MY LIFE AND OTHERS AT RISK. PLEASE HELP!!!!!

Mileage: 104,000

2013 CADILLAC SRX. CONSUMER WRITES IN REGARD TO SAFETY ISSUE CONCERNING WIDESPREAD MANUFACTURER DEFECT THAT CAUSES LITTLE TO NO LIGHT TO BE EMITTED FROM HEADLAMP. THE HEADLIGHT CASE ACCUMULATES MOISTURE UNTIL NO LIGHT IS EMITTED. *AS *JS

DIM HEADLIGHTS ARE NOT BRIGHT ENOUGH TO SEE THE ROAD! MUST USE BRIGHTS AT ALL TIME

Mileage: 132,000

THE HEADLIGHTS ON MY 2013 CADILLAC SRX ARE SO DIM THAT I CANNOT DRIVE IT AT NIGHT. THIS IS AN INHERENT DEFECT WITH THIS VEHICLE(2010-15) THAT MOST OWNERS ARE EXPERIENCING. APPARENTLY THE HEADLIGHT ASSEMBLIES ARE DEFECTIVE CAUSING MOISTURE TO ENTER THE HEADLIGHTS. REPAIRS ARE AROUND $2,500 AND CADILLAC REFUSES TO REMEDY THE SITUATION OR RECALL THE CARS. THIS IS VERY DANGEROUS. I CANNOT DRIVE THIS CAR AT NIGHT WITHOUT USING MY BRIGHTS.

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING AFTER DUSK, THE HEADLAMPS ILLUMINATED THE ROADWAY INADEQUATELY. THE CONTACT STATED THAT THE HEADLAMPS WERE EXTREMELY DIM. KING O'ROURKE BUICK GMC (756 SMITHTOWN BYPASS #102, SMITHTOWN, NY 11787, (631) 240-0639) WAS CONTACTED BY PHONE AND NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS ALSO INFORMED THAT CALIFORNIA AND FLORIDA RESIDENTS WERE REIMBURSED FOR REPLACING THE HEADLAMPS IN FULL DUE TO LITIGATION; HOWEVER, OTHER STATES DID NOT FARE AS WELL. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.

Mileage: 88,000

HEADLIGHTS ARE VERY DIM FOR LOW BEAMS! I MUST RUN W/ HIGH BEAMS AT ALL TIMES AT NIGHT FOR ANY LIGHT. I WAS ADVISED THAT THE SEALS FOR THE LIGHT ASSEMBLIES LET MOISTURE IN AND BOTH HEADLIGHTS NEED TO BE REPLACED FOR OVER $1200. THIS IS A KNOW ISSUE AND NEEDS TO BE LOOKED INTO FOR SAFETY.

LOW BEAM HEADLIGHTS ARE VERY DIM NIGHT DRIVING IS VERY DANGEROUS. REPLACED BULBS WITH LITTLE OR NO RESULTS. THIS IS A COMMON PROBLEM THAT CADILLAC WILL NOT ADDRESS. THE REFLECTORS IN HEADLIGHT ASSEMBLY ARE DEFECTIVE.

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS WERE DIM AND FAILED TO PRODUCE ADEQUATE LIGHTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ORR CHEVROLET OF FORT SMITH (6500 AUTOPARK DR, FORT SMITH, AR 72903, (479) 310-0948) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5389871230. THE FAILURE MILEAGE WAS 85,400.

Mileage: 85,400

O OUR CADILAC IN THE TIME WE HAVE OWNED IT THE HEADLIGHTS HAVE BEEN FIXED AT THE CADILAC DEALER FOR WHICH WE PAID $1400 TO BILL CRAMER CADILAC IN PANAMA CITY FLOIRDA WHERE WE BOUGHT THE CAR. SUPPOSEDLY THEY FIXED THE ISSUE WITH THE HEADLIGHTS BUT WITHEN A MONTH OF THAT REPAIR THE HEADLIGHTS AGAIN WERE SO DIM YOU CAN NOT SEE TO DRIVE AT NIGHT WITHOUT THE HIGH BEAMS ON. NOT EVEN A MONTH AFTER REPAIR BILL CRAMER WAS CONTACTED AND TOLD ABOUT THE ISSUE HAPPENING AGAIN AND WE WERE TOLD OVER THE PHONE THAT WE WOULD AGAIN HAVE TO PAY FOR THE FULL AMOUNT OF THE REPAIR TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY AND WOULD HAVE TO TAKE THINGS UP WITH GM. ON SEVERAL OCCASIONS I HAVE TRIED TO SPEAK WITH BILL CRAMER CADILAC OR GM ABOUT THIS ISSUE AND HAVE BEEN GIVEN THE RUNAROUND. NOW IM FINDING EVERYONE WHO PURCHASED ONE OF THESE VEHICLES IS HAVEING THE EXACT SAME ISSUES WITH THE HEADLIGHTS. SOMEONE I WORK WITH RECENTLY BOUGHT A NEWER SRX AND IT ALREADY HAS THE EXACT SAME ISSUE. WHEN WILL SOMETHING BE DONE ABOUT THIS?????????

Mileage: 100,000

HEADLIGHTS TOO DIM UNABLE TO SEE AT NIGHT! ALMOST HIT A CAR PULLING OUT FROM A PARKING SPOT BECAUSE LIGHTS WERE TOO DIM.

LOW BEAMS ARE VERY,VERY DIM. I FIND IT HARD TO DRIVE AT NIGHT AND OFTEN DRIVE MY WIFE'S OUTBACK AT NIGHT SPECIALLY IF RAINING!

THE LOW BEAM HEAD LIGHTS OR VERY DIM CAN NOT SEE AT NIGHT DRIVING , IT REALLY BAD I LIVE IN SOUTH CAROLINA WE DON'T HAVE MANY STREET LIGHT ON OUR ROADS. I WISH SOMEONE WOULD DRIVE THESE CARS THAT ON THE BAD LIGHT LIST.

Mileage: 75,000

DRIVERS SIDE HEADLIGHT IS TO DIM CAUSING LOW VISIBILITY AT NIGHT. UNSAFE TO DRIVE.

SINCE PURCHASING THE CAR USED WITH 36K MILES ON IT THE HEADLIGHTS HAVE BECOME PROGRESSIVELY DIMMER, TO THE POINT WHERE THE CAR IS NO LONGER SAFE TO DRIVE AT NIGHT. UPON FURTHER RESEARCH THIS IS A COMMON PROBLEM WITH THESE CARS AND IS A FLAW IN THE DESIGN. CADILLAC WANTS 1200 TO FIX THEM, AND REFUSES TO ACKNOWLEDGE THAT THIS IS A MAJOR SAFETY ISSUE ON THEIR VEHICLES.

Mileage: 36,000

THE HEADLIGHTS ON MY 2013 CADILLAC SRX ARE TOO DIM TO DRIVE VEHICHLE AT NIGHT . THIS IS A KNOW PROBLEM AND SHOULD BE FIXED BY GM. I HAVE REPLACED BULBS BUT DID NOT HELP.

WE RECENTLY PURCHASED THIS CAR. WE LOVE IT, THE ONLY PROBLEM IS THE LOW BEAM HEADLAMPS. WE LIVE IN A VERY RURAL AREA, SO THERE ARE NO STREET LIGHTS OF ANY KIND IN OUR AREA. THE DEALERSHIP WHERE WE PURCHASED THE CAR FROM WERE VERY NICE AND REPLACED THE BULBS IN THE CAR AND IT DID NOT MAKE ONE BIT OF DIFFERENCE. THE LOW BEAMS ARE SO BAD THAT YOU CAN NOT SEE AT NIGHT, AT ALL. MY HUSBAND ALMOST HIT A TREE THE OTHER NIGHT BECAUSE HE COULD NOT SEE IT. THERE IS ALREADY A LAWSUIT WITH GM OVER THE HEADLAMP ISSUES IN CALIFORNIA AND FLORIDA FOR THE 2011-2015 SRX. WHILE GM IS CONCERNED WITH THEIR CUSTOMERS OR SO THEY SAY, THEY ARE NOT OFFERING ANY ASSISTANCE WITH FIXING THIS ISSUE BECAUSE THERE IS NO ACTIVE RECALL. TO ME THAT SAYS, "WE ARE NOT GOING TO SPEND ALL THAT MONEY ON RECALLS, WE WOULD RATHER PAYOUT ON WRONGFUL DEATH SUITS". WHICH IS CLEAR BY THE CLASS ACTION SUIT IN CALIFORNIA AND FLORIDA. MY QUESTION IS "HOW MANY PEOPLE HAVE TO DIE BEFORE A RECALL IS ISSUED OVER THE LOW BEAM HEADLAMPS"?

Mileage: 108,000

LOW BEAM HEAD LIGHTS ARE VERY DIM. I HAVE PULLED OVER TO LOOK AT THE HEAD LIGHTS TO SEE IF THEY WERE EVEN WORKING. I CANNOT DRIVE IT AT NIGHT AS I CANNOT SEE. IF I MUST DRIVE IT, I HAVE TO USE THE HIGH BEAMS AND ONCOMING TRAFFIC CONTINUALLY FLASH THEIR BRIGHTS AT ME. THIS VEHICLE IS SUPER DANGEROUS WHILE DRIVING AT NIGHT. NO HELP FROM CADILLAC DEALERSHIP. I FIRST NOTICED THIS ABOUT A YEAR AGO.

HEADLIGHTS EXTERIOR HOUSING UNITS WEAR OUT OR DETERIORATE ALLOWING MOISTURE TO ACCUMULATE AND CONDENSE FROM THE AIR THAT FLOWS THROUGH THEIR VENTS.I CANT SEE AT NIGHT AND ITS A SAFETY ISSUE FOR ME AND MY FAMILY.

Mileage: 30,000

2013 CADILLAC SRX HEADLIGHTS ARE TOO DIM.

Mileage: 74,420

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE CONTACT NOTICED THAT THE HEADLIGHTS FAILED TO ILLUMINATE BRIGHTLY. THE CONTACT CALLED ORR CADILLAC OF FORT SMITH (LOCATED AT 6500 AUTOPARK DR, FORT SMITH, AR 72903, (479) 310-0948) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.

Mileage: 74,000

I HAVE ALMOST HAD SEVERAL WRECKS DRIVING AT NIGHT IN THIS VEHICLE. THE HEADLIGHTS ARE TOO DIM TO SAFELY NAVIGATE THE ROADWAYS. DRIVING WITH THE HIGH BEAMS ON IS THE ONLY WAY YOU CAN SEE. EVEN AFTER APPLYING THE SUGGESTED FIXES FROM CADILLAC, YOU CANNOT SAFELY DRIVE THIS CAR AT NIGHT. I HAVE INCLUDED THE MOST RECENT DATE OF A NEAR WRECK DUE TO LOW VISIBILITY.

Mileage: 75,000

WE PURCHASED A USED 2013 CADILLAC SRX ON APRIL 8, 2019. WE PICKED THE VEHICLE UP FROM THE DEALER AT APPROXIMATELY 6PM AND PROCEEDED TO DRIVE IT HOME. UPON TURNING ON THE HEADLAMPS, WE WERE UNSURE IF THEY WERE ACTUALLY ON. THE ROAD IN FRONT OF US WAS STILL DARK COMPARED TO THE OTHER VEHICLES AROUND US. I GOT OUT OF THE VEHICLE AND ASSESSED THAT THE HEADLAMPS WERE ON, JUST NOT VERY BRIGHT. WE DROVE THE VEHICLE HOME AND RESEARCHED TO TRY AND FIND A SOLUTION. IT BECAME OBVIOUS FROM COMMENTS BY OTHER CADILLAC SRX OWNERS, THAT THIS IS INDEED A PROBLEM. WE ARE NOW FORCED TO DRIVE WITH OUR HIGH BEAMS ON AT NIGHT AND ARE CONSTANTLY HAVING TO DIM THEM FOR ONCOMING TRAFFIC. IT SEEMS LIKE REPLACING THE HEADLAMPS WITH THE FACTORY REPLACEMENT IS NOT THE ANSWER AS THOSE HEADLAMPS WOULD BE THE SAME AS WE NOW HAVE IN OUR VEHICLE. THIS PROBLEM NEEDS TO BE RESOLVED BY CADILLAC. LOVE THE CAR, BUT AM AFRAID TO DRIVE AT NIGHT. WE DO NOT WANT TO CAUSE AN ACCIDENT OR BECOME A STATISTIC.

WHILE DRIVING AT NIGHT WE HAVE NOTICED THE HEAD LIGHTS LOOKED DIM. OVER SOME TIME THEY HAVE BECOME VERY DIM. I TALKED WITH THE CADILLAC DEALER ON APRIL 19,2019 AND WAS ADVISED THIS IS A PROBLEM WITH THE SRX MODELS BECAUSE OF MOISTURE GETTING INTO THE AREA CAUSING THE LAMP TO FAIL. I WAS ADVISED THAT TO REPLACE THE HEADLIGHT IS VERY EXPENSIVE HOWEVER NOT A GUARANTEE SINCE THE MOISTURE INTRUSION ISSUE HAS NOT BEEN RESOLVED. I PURCHASED THE VEHICLE IN MARCH 2014 (USED) FROM THE DEALER WITH THE EXTENDED WARRANTY. SINCE I HAVE OWNED THE VEHICLE, I HAVE ALWAYS HAD IT SERVICED AT THE DEALER. AS PART OF THE SERVICE MOST OF THE TIMES A GM MULTI POINT VEHICLE INSPECTION (GM MPVI)WAS DONE ON THE VEHICLE WITH THE LATEST ONE DONE ON JANUARY 14,2019. LOOKING BACK AT THE INSPECTION REPORTS NEVER HAS THERE BEEN ANY INDICATION OF THE AN ISSUE WITH THE LIGHTING. ALSO I HAVE NEVER SEEN OR BEEN ADVISED OF A PROBLEM WITH THE HEAD LIGHTS BY THE DEALER OR GM. THE DEALER TOLD ME THAT THERE IS A LAW SUIT IN CALIFORNIA RELATIVE TO THIS ISSUE HOWEVER A CLASS ACTION SUIT WAS DISMISSED. TO ME THIS IS A VEHICLE SAFETY ISSUE WHICH IS THE RESPONSIBILITY OF GM AND SHOULD HAVE BEEN A RECALL. HOW BEST SHOULD THIS ISSUE BE ADDRESSED?

Mileage: 78,000

2013 CADILLAC SRX LOW BEAMS ARE VERY DIM DUE TO MOISTURE IN THE PROJECTOR BOWLS. I REPLACED THE FACTORY HALOGEN BULBS WITH AFTERMARKET HID BULBS BUT THE PROBLEM STILL EXISTS. I AM FORCED TO USE HIGH BEAMS DURING RAIN AND IN LOW LIGHT CONDITIONS SINCE YOU CANNOT SEE THE ROAD AND DRIVING IS VERY DANGEROUS. CADILLAC DEALER SAID THAT BOTH HEADLIGHT ASSEMBLIES NEED TO BE REPLACED AT A COST OF $1500.

Mileage: 80,000

BY FEBRUARY 2017 WE NOTICED THE HEADLIGHTS WERE DIM AND MALFUNCTION, LEAVING US IN FEAR THEY WILL FAIL WHILE DRIVING AT NIGHT, WHICH CAUSED THE SUV TO STAY PARKED AT NIGHT UNLESS ABSOLUTELY NEEDED. ONE NIGHT , COMING BACK FROM AIRPORT WE PULLED OFF THE ROAD AND SAW THE LOW-BEAM HEADLIGHTS HAD COMPLETELY FAILED, WE HAD TO DRIVE HOME WITH THE LAMPS IN "BRIGHT" MODE.THE OUTSIDE INSPECTION INDICATED -EXTERIOR HEADLIGHT HOUSING UNITS WEAR OUT AND DETERIORATED, CAUSES HEADLIGHT PROBLEMS THAT INCLUDE FAILURE OF THE BULBS DUE TO CORROSION OF THE COMPONENTS SUCH AS THE IGNITERS, IN ADDITION TO ELECTRICAL SHORTS THAT OCCUR DIM LIGHT. IT IS VERY DANGEROUS TO DRIVE AT NIGHT WITHOUT HAVING MY BRIGHT LIGHTS ON.

THE NORMAL HEADLIGHTS (NOT THE HIGH BEAMS) ARE SO, SO, SO DIM EVEN WITH BRAND NEW BULBS, THE CAR IS INCREDIBLY DANGEROUS TO DRIVE AT NIGHT. ALMOST CAUSED 2 ACCIDENTS. THIS IS A KNOWN PROBLEM OF THE HEADLIGHT ASSEMBLY HOUSING WHICH DETERIORATES ON THE INSIDE (PRESUMABLY CAUSED BY THE MOISTURE GETTING IN AND RUINING THE INSIDE OF THE HOUSING SO THAT VERY LITTLE LIGHT FROM THE BULBS CAN MAKE IT OUT). DO A GOOGLE SEARCH. THERE ARE HUNDREDS OF CUSTOMERS EXPERIENCING THIS SAME EXACT ISSUE. SPOKE TO CADILLAC AND THEY SAID THEY ARE ONLY FIXING IT FOR PEOPLE IN CA AND FL (THEY WERE SUED FOR THIS ISSUE IN BOTH THOSE STATES) BUT REFUSE TO HELP ANYONE FROM ANY OTHER STATE. SOMEONE IS GOING TO DIE IN AN ACCIDENT. THIS IS EXTREMELY, EXTREMELY DANGEROUS SITUATION. THERE ARE ALSO YOUTUBE VIDEOS SHOWING IT AND PAGES AND PAGES OF FORUM POSTS ABOUT IT FROM PEOPLE WHO ALMOST DIED BECAUSE OF IT. I HOPE NHTSA AND/OR GM DOES THE RIGHT THING BEFORE LIVES ARE LOST.

Mileage: 31,000

DIMS ARE SO DIM YOU CAN'T SEE. NEED TO DRIVE ON HIGH BEAMS AT ALL TIMES!

THE HEADLIGHTS ON THE 2013 CADILLAC ARE SERIOUSLY DIM. IT IS AN EXTREME HAZARD TO DRIVE THIS VEHICLE AT NIGHT WITHOUT USING THE HIGH BEAM HEAD LIGHTS. WITH LOW BEAMS HEADLIGHTS, I AM AT RISK OF ACCIDENT OR INJURY. WITH HIGH BEAM HEADLIGHTS, I WILL PUT OTHER DRIVERS AT RISK OF ACCIDENT OR INJURY. HOW HAS THIS ISSUE NOT BEEN HANDLED BY NHTSA BY NOW? IF NHTSA IS TRULY "PEOPLE HELPING PEOPLE", GETTING THIS ISSUE ADDRESSED BY CADILLAC SHOULD BE EASY. BULBS HAVE BEEN REPLACED AND MADE LITTLE OR NO DIFFERENCE. HEADLIGHT REPLACEMENT IS WELL OVER A $1,000.00 AT DEALER. NEW HEADLIGHTS WILL ALSO START TO DETERIORATE AS SOON AS THEY ARE USED DUE TO A DESIGN FLAW IN THE LIGHTS. WE BOUGHT THIS CAR USED IN 2016 AND STARTED TO NOTICE HOW DIM THE HEADLIGHTS WERE BECOMING. EVERYWHERE WE TURN, THERE HAS BEEN NO REMEDY OFFERED.

Mileage: 53,000

HEADLIGHTS ARE A SAFETY HAZARD DUE TO HOW DIM THEY ARE. CAN'T SEE ROAD AND OTHER VEHICLES CANT SEE ME

Mileage: 40,000

WE NOTICE OUR HIGHLIGHTS WAS VERY DIM FOR MONTHS I CALLED THE CADILLAC DEALERSHIP IN FORT WALTON BEACH FLORIDA AND SPOKE TO SOMEONE IN THEIR SERVICE DEPARTMENT, THAT SERVICE PERSON CLAIMED HE KNEW NOTHING ABOUT A RECALL ON THE HEADLIGHTS THEN WHEN I TOLD HIM THERE IS A CLASS ACTIONS LAWSUIT ON THE HEADLIGHTS PROBLEM HE PUT ME ON HOLD THEN WHEN HE GOT BACK ON THE LINE HE KNEW ABOUT THE PROBLEM AND TOLD ME TO BRING IN MY CADILLAC AND THEY WOULD WORK OUT SOMETHING MARCH 7, 2019 WE TOOK OUR CADILLAC TO CADILLAC DEALERSHIP IN FORT WALTON BEACH WE SPOKE WITH NICK IN THEIR SERVICE DEPARTMENT HE TOLD US THERE WAS A BLOCK ON THE WARRANTY FOR THE HEADLIGHTS ISSUED THAT MONDAY, MARCH 4, 2019. AND THEY DIDN'T KNOW WHY. OUR CADILLAC IS STILL UNDER THE BUMPER TO BUMPER WARRANTY UNTIL APRIL 2019 NEXT MONTH! BUT NICK SAID THERE ISN'T ANYTHING THEY CAN DO AND HE WILL TRY AND FIND OUT WHY THERE WAS A BLOCK PLACED ON THE HEADLIGHTS. MONDAY, MARCH 4, 2019. WE WAS GIVEN THE REPORT CALLED 'WORKBENCH' WE SPOKE WITH NICK MARCH 8, 2019 DAVID A MANAGER AT CADILLAC FORT WALTON BEACH CALLED US AND SAID HE RECEIVED A LETTER FROM GM THAT THEY WOULD PAY UP TO SIXTEEN HUNDRED DOLLARS ($1,600) BUT WE WOULD HAVE TO PAY FOR THE REPAIRS OUT OF OUR POCKET THEN WOULD BE REIMBURSED BUT BECAUSE THERE IS A BLOCK ON IT THEY CAN'T DO THAT EITHER AND HIS REGIONAL MANAGER AND A DISTRICT MANAGER ARE LOOKING INTO WHY THERE IS A BLOCK ON THE HEADLIGHTS REPAIRS. ON MONDAY, MARCH 11, 2019 DAVID SAID HE WOULD EMAIL US A COPY OF THE LETTER WHICH HAS THE INFORMATION ABOUT THE PAY UPFRONT SIXTEEN HUNDRED DOLLARS ($1,600) FOR OUR RECORDS BECAUSE WE NEVER RECEIVED THAT LETTER OR ANY INFORMATION ABOUT THE FAULTY HEADLIGHTS. AT THIS TIME WE HAVE NOT BEEN GIVEN ANY INDICATION THE PROBLEM WILL BE FIXED!

Mileage: 50,000

LOW BEAM HEADLIGHTS ARE SO DIM IT IS NOT SAFE TO DRIVE AT NIGHT UNLESS HIGH BEAMS ARE USED WHICH IS ALSO NOT SAFE.

Mileage: 70,000

LOW BEAM HEADLIGHTS ARE SO DIM IT IS UNSAFE TO DRIVE AT NIGHT. IN ORDER TO SEE HIGH BEAMS ARE REQUIRED WHICH IS ALSO UNSAFE FOR OTHER DRIVERS APPROACHING. THERE MUST BE A SOLUTION TO THIS FROM CADILLAC. THIS HAS BEEN AN ONGOING ISSUE. I CANNOT DRIVE THIS VEHICLE AT NIGHT SAFELY.

Mileage: 65,000

DIM LIGHTS ARE WORKING AT ABOUT 20 PERCENT.

Mileage: 26,000

THE HEADLIGHTS ON THIS VEHICLE ARE SO DIM AT NIGHT ITS DANGEROUS. WHEN ON A DARK ROAD SOMETIMES I WONDER IF THE HEADLIGHTS ARE EVEN ON. MY HUSBAND DRIVES ON A DARK ROAD FULL OF WILDLIFE AND THE WAY THE HEAD LIGHTS ARE HE WILL NEVER SEE ONE IF IT RUNS IN FRONT OF HIM AT NIGHT. THIS NEEDS TO BE RECALLED AND FIXED NOW! AND NOT AT THE OWNERS EXPENSE, ITS A CADILLAC FOR GOODNESS SAKES!

Mileage: 77,000

THE LOW BEAM HEADLIGHTS ARE A SAFETY HAZARD AND DANGEROUS FOR DRIVER AND ANY AND ALL PASSENGERS DRIVING AROUND THIS VEHICLE. THE LIGHT DO NOT ILLUMINATE WELL OR DIM AND THIS PROBLEM IS GOING TO CAUSE ACCIDENT, INJURIES OR DEATHS. DRIVING VEHICLE AT NIGHT YOU CANNOT SEE, IT IS LIKE DRIVING IN THE DARK.

Mileage: 23

PURCHASED VEHICLE FROM LOCAL DEALER. AFTER PURCHASING I NOTICED HEADLIGHTS WERE VERY DIM. I HAD THEM REPLACE THE LIGHT BULBS. WITHIN 3 MONTHS I'M BACK TO NOT BEING ABLE TO SEE AT ALL. TOOK TO THE DEALER AND WAS TOLD THIS WAS A KNOWN PROBLEM AND THAT'S THE WAY THEY WERE AND TO CALL CADILLAC CUSTOMER SERVICE. NO RESULTS. THEY WANT EVEN ACKNOWLEDGE THERE WAS A DEFECT. AFTER FINDING THE LAWSUIT IN CALIFORNIA AND FLORIDA. STILL NO HELP. AT THIS TIME I CANNOT DRIVE THE CAR AFTER DARK AND CADILLAC AND THE DEALER REFUSE TO HELP. THERE IS NO FIX AND THIS IS A DEFECT WITH CADILLAC. SOMEONE IS GOING TO GET KILLED AND THERE TO BLAME.

MY WIFE AND I OWN A 2013 CADILLAC SRX AND WHEN WE USE THE LOW BEAM HEADLIGHTS THEY DON'T PROVIDE ENOUGH ILLUMINATION TO ALLOW US TO SEE THE HIGHWAY, FORCING US TO USE THE HIGH BEAMS BUT WE HAVE TO SWITCH BACK TO LOW BEAMS WHEN WE APPROACH A VEHICLE OR COME WITHIN A COUPLE CAR LENGTHS BEHIND. I HAVE BEEN ON THE INTERNET READING ABOUT HOW THIS HAS BEEN AN ONGOING PROBLEM WITH THIS MODEL CADILLAC. THIS IS MY FIRST CADILLAC AND I WILL HAVE TO SAY WILL BE MY LAST. SUPPOSEDLY ALL DEALERS ARE FORCING THE OWNERS TO ABSORB THE REPAIR COST THEMSELVES ($1500.00 TO $1700.00) I HAVE YET TO TAKE MY VEHICLE BACK TO THE DEALER AND DOUBT SERIOUSLY IF MY EXTENDED WARRANTY WITH COST GARD WILL DO ANY GOOD. I'M REALLY SURPRISED AT THE RESPONSE THAT GM HAS TAKEN ON THIS VERY DANGEROUS PROBLEM. WE DREAD DRIVING THE CAR AT NIGHT, WE ARE CONSTANTLY HAVING TO DRIVE WITH OUR HIGH BEAMS ON. WOULD YOU PLEASE INVESTIGATE THIS PROBLEM

Mileage: 52,000

THE LOW BEAM HEADLIGHTS ARE EXTREMELY DIM. I CALLED A CADILLAC DEALER AND THEY RECOGNIZED AND ADMITTED IT IS A KNOWN PROBLEM BUT THEY DO NOT HAVE A WAY TO REPAIR IT. THEY SAID THEY TRIED REPLACING THE BULBS AND OTHER SRX'S BUT IT DID NOT FIX THE PROBLEM. THIS IS A SERIOUS HAZARD WHEN DRIVING AT NIGHT AND/OR IN INCLEMENT WEATHER. I CONSTANTLY HAVE TO DRIVE WITH THE HIGH BEAMS ON. THE CAR CANNOT BE SAFELY DRIVEN AT NIGHT. PLEASE INVESTIGATE THIS PROBLEM AND RECOMMEND A SOLUTION. THIS IS A SERIOUS PROBLEM THAT AFFECTING THE SAFETY DRIVERS AND OTHERS ON THE ROAD. I THINK IT IS APPALLING THAT GM/CADILLAC CANNOT PROVIDE A FIX FOR THIS.

Mileage: 50,000

BOTH HEADLIGHTS ARE SO DIM ON LOW BEAM, IT HAS BECAME IMPOSSIBLE TO DRIVE THIS CAR AT NIGHT WITHOUT HAVING THEM ON HIGH BEAM. I HAVE HAD PROBLEMS WITH CONDENSATION DEVELOPING ON THE INSIDE OF THE HEAD LIGHTS SINCE THE CAR WAS PURCHASED. I'VE TRIED BRIGHTER BULBS WITH NO SUCCESS.

HEADLIGHTS ARE HAZY CAN NOT SEE ANYTHING WHILE DRIVING DURING THE NIGHT. THIS COULD CAUSE A BAD ACCIDENT. POPPING NOISE ON FRONT DRIVER SIDE WHILE CAR IS RUNNING DEALERSHIP SAYS IT WAS A LOOSE AXEL NUT. THE DEALERSHIP TRIED REPAIRING IT TWICE, STILL THE SAME.

LOW BEAM HEADLIGHTS ARE EXTREMELY DIM. I REPLACED WITH LED BULBS AND NOTHING CHANGED.

Mileage: 84,000

THE LOW BEAM LIGHTS ON THE CADILLAC SRX 2013 BARELY SHOWS UP AS LIT. WHEN DRIVING AT NIGHT THERE DOESN'T APPEAR TO BE ANY LIGHTS ON AT ALL. MAKES FOR A DANGEROUS SITUATION.

DRIVING AT NIGHT IS A NIGHTMARE, ESPECIALLY IN THE RAIN. EVERY NIGHT I HAVE FOUND MYSELF STRUGGLING TO SEE THE ROAD. I HAVE TO COUNT ON THE REAR LIGHTS OF THE VEHICLE AHEAD OF ME. RURAL ROADS ARE THE WORSE. I HAVE A CADILLAC BECAUSE OF THE SAFETY AND WELL CRAFTED ENGINEERING, BUT THIS SAFETY ISSUE IS GOING TO KILL SOMEONE. WHY ISN'T THERE A RECALL???

Mileage: 53,000

HEADLIGHTS TOO DIM. DEALER SAYS FILAMENT IS GONE/MELTED AND LIGHTS NEED TO BE REPLACED FOR $1527.53. THERE IS A CLASS ACTION LAW SUIT REGARDING THIS ISSUE.

Mileage: 44,000

LIGHTING ASSEMBLY IS COMPLETELY OUT ON VEHICLE. I CAN ONLY DRIVE WITH BRIGHT LIGHTS ON. I HAVE WENT OFF THE ROAD SEVERAL TIMES,DUE TO LIGHTING. I HAVE HAD SEVERAL CHECKS FROM CADILLAC AND WAS TOLD I NEED TO REPLACE THE ENTIRE LIGHTING ASSEMBLY, BUT IS A WASTE BECAUSE IT WILL GO OUT AGAIN IN A COUPLE OF MONTHS.

Mileage: 112,000

THE LIGHTS ON THIS CAR HAVE BEEN AN ISSUE FROM THE TIME OF PURCHASE! FIRST WE THOUGHT THE LIGHTS NEEDED TO BE ADJUSTED. DEALERSHIP TOLD US THEY ARE ADJUSTED PERFECTLY. I CANNOT DRIVE THIS CAR AT NIGHT! I WILL KILL SOMEONE OR MYSELF! CONTACTED DEALERSHIP AGAIN & WAS TOLD THEY COULD MEET US HALFWAY FOR REPLACEMENT. CADILLAC IS VERY AWARE OF THIS. I'VE RESEARCHED THIS PROBLEM & KNOW OTHER OWNERS HAVE THE SAME PROBLEM. I TELL EVERYONE NOT TO PURCHASE A CADILLAC BECAUSE THEY DO NOT STAND BEHIND THEIR FLAWS. I WANT TO INCLUDE MY NAME SO THAT WHEN MY HUSBAND HAS TO BURY ME FROM GETTING KILLED IN AN ACCIDENT HE WILL HAVE PROOF THAT THE COMPLAINT WAS MADE TO OUR GOVERNMENT AS WELL AS NUMEROUS TIMES TO THE DEALERSHIP. IT IS GOING TO TAKE THE DEATH OF ONE OR MORE PERSONS AND AN OUTRAGEOUS NEGLIGENT LAWSUIT FOR GM TO GET ON BOARD WITH THIS PROBLEM. I'VE EVEN MADE A FILE FOR MY HUSBAND TO ACCESS TO GIVE TO ATTORNEY UPON MY DEATH. THANK YOU GM, AT LEAST MY HUSBAND WILL BE ABLE TO BUY A NEW FORD! SINCERELY, [XXX] CAR WAS PURCHASED FROM RON TAYLOR CADILLAC IN HOUSTON,TX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CW *TR

I BOUGHT A USED CADILLAC. WITHIN A FEW WEEKS I NOTICED THAT I COULD NOT SEE AT NIGHT. I THOUGHT IT WAS MY EYESIGHT. I LATER BOUGHT A HD LIGHT BULB FOR $200 AND HAD IT INSTALLED FOR ANOTHER $250(YOU NEED TO REMOVE THE BUMPER TO REPLACE THE BULBS ON THIS CAR). YET THERE IS NO DIFFERENCE, IT HAS GOTTEN WORSE AND DANGEROUS. I JUST CAME BACK FROM THE DEALER AND HE WANTED TO CHANGE THE WHOLE LIGHT ASSEMBLY OR GO GET AFTER MARKET ASSEMBLY. ON A HUNCH I RESEARCHED ONLINE AND SAW THAT THIS WAS A RAMPANT PROBLEM WITH SRX'S ALL OVER THE COUNTRY

Mileage: 29,000

MY LOW BEAM HEADLIGHTS ARE COMPLETELY DIM, ORANGE GLOW,I HAVE VOICED MY CONCERN TO THE DEALERSHIP WHICH THEY HAVE SAID BY REPLACING THE BULB WOULDN'T TAKE CARE OF THE PROBLEM. I ALSO CONTACTED CADILLAC AND STILL HAVE NOT HEARD BACK FROM THEM.THIS IS DEFINETLY A SAFETY ISSUE AND I CAN NOT DRIVE THE CAR AT NIGHT. I HAVE ALSO SEEN THAT THIS YEAR AND MODEL CAR HAVE HAD THE SAME ISSUES WITH HEADLIGHTS. I ALSO HAVE SEEN LAWSUITS PERTAINING TO THIS ISSUE IN OTHER STATES.I FEEL BOTH CADILLAC AND THE DEALERSHIP ARE AVOIDING TAKING CARE OF THE PROBLEM.

I HAVE A 2013 CADILLAC SRX THE LOW BEAMS ARE SO DIM YOU CANNOT SEE FIVE FEET IN FRONT OF THE CAR! THERE HAVE BEEN TONS OF OTHER PEOPLE WITH THE SAME CADILLAC AND SAME EXACT PROBLEM. THEY WILL NOT DO A RECALL AND THIS IS A SERIOUS SAFETY ISSUE DRIVING AT NIGHT. THERE HAS TO BE SOMEHOW TO GET GM TO FIX THIS ISSUE BEFORE SOMEONE GETS SERIOUSLY INJURED! I AM HAVING TO TRY AND REPLACE THESE POORLY DESIGNED LIGHTS THAT DO NOT PROVIDE ENOUGH SAFE ROAD VISIBILITY WITH AFTER MARKET HEADLAMPS. I DO NOT BELIEVE I SHOULD BE REQUIRED TO PAY FOR THESE REPLACEMENT LIGHTS BUT I DO NOT WANT ANY OF MY FAMILY MEMBERS TO DIE IN A CRASH CAUSED BY THESE OEM LIGHTS. GM SHOULD SETUP A NATIONWIDE RECALL ON ALL OF THESE VEHICLES FITTED WITH THESE LIGHTS

WHILE DRIVING OUR CAR AT NIGHT WE ENCOUNTER POOR VISIBILITY TO ALMOST NO VISIBILITY. BRIGHT BEAMS WORK BUT WE CAN'T DRIVE LEGALLY WITH BRIGHT BEAMS ON. THIS HAS OCCURRED ALWAYS AT NIGHT, ON THE HIGHWAY, ON CITY STREETS AND TRAVELING THROUGH THE MOUNTAINS. ON A DARK NIGHT, THE LIGHT CAST IS SO POOR THAT THE LANE LINES ARE NOT VISIBLE. I HAVE HAD SEVERAL NEAR HITS DUE TO THIS PROBLEM AND I WONDER IF OTHER VEHICLES AREN'T SEEING OUR CAR. THIS HEADLIGHT SYSTEM IS DANGEROUS AND COULD BE DEADLY. THE MOST RECENT EPISODE WAS WHILE DRIVING THROUGH THE MOUNTAINS FROM TENNESSEE TO OHIO.

Mileage: 50,000

NO LOW BEAM HEADLIGHT VISIBILITY. CADILLAC SAID THERE IS NO FIX.

Mileage: 55,000

HEADLIGHTS ARE VERY DIM RESULTING IN VERY POOR VISIBILITY WHEN DRIVING AT NIGHT AND FORCING THE EXCESSIVE USE OF HIGH BEAMS IN ORDER TO SEE. *DT VIN IS NOT AVAILABLE *JB

Mileage: 65,000

HEADLIGHTS ARE DANGEROUSLY DIM. AT NIGHT IF I DON'T TURN ON THE HIGH BEAMS I CAN'T SEE THE ROAD. DRIVING WITH HIGH BEAMS ALSO ENDANGERING THE TRAFFIC COMING TOWARDS ME.

Mileage: 38,886

THE LOW BEAMS HAVE A VERY LOW OUTPUT. I HAVE REPLACED THE BULBS WITH THE HIGHEST OUTPUT BULBS THE AUTO PARTS STORE HAS WHICH DID NOT IMPROVER THE LOW BEAM OUTPUT. THIS MAKES IT VERY DANGEROUS DRIVING AT NIGHT. I HAVE TO USE MY BRIGHT LIGHTS TO SEE AT NIGHT. THIS IS A CONSTANT PROBLEM AND IT DOES NOT MATER WHAT TYPE OF ROAD OR IF THE VEHICLE IS MOVING.

THE LOW BEAM HEADLIGHTS ARE EXTREMELY DIM AND MAKE NIGHT DRIVING DIFFICULT IF NOT IMPOSSIBLE DUE TO SAFETY. THIS APPEARS TO BE A KNOWN DEFECT IN THIS MODEL VEHICLE BUT CADILLAC WILL NOT ACKNOWLEDGE. THE HALOGEN BULBS HAVE BEEN REPLACED THREE TIMES BUT IT DOES NOT HELP REMEDY THE PROBLEM. THE MECHANIC STATED THAT THE ISSUE IS WITH THE DESIGN OF THE REFLECTOR IN THE LIGHTING ASSEMBLY AND THAT THE WHOLE HEADLIGHT ASSEMBLY HAS TO BE REPLACED TO RECTIFY THE PROBLEM. THIS IS A VERY EXPENSIVE SOLUTION FOR THE CONSUMER AND ONE WHICH IS BECAUSE OF AN APPARENT DESIGN FLAW ACCORDING TO THE CADILLAC MECHANIC.

BOTH OF MY HEADLIGHTS ARE FAULTY / ARE WEARING PREMATURELY. MY HEADLIGHTS HAVE AN EXTREMELY LACK OF ADEQUATE ILLUMINATION MAKING IT EXTREMELY DIFFICULT TO SEE THE ROAD AT NIGHT. THE HEADLIGHT DEFECT IS A POOR SEAL THAT ALLOWS MOISTURE TO ENTER THE HEADLIGHT. THE MOISTURE IS CAUSING CORROSION AND SHORT-CIRCUITING CAUSING BOTH OF MY HEADLIGHTS TO SIGNIFICANTLY REDUCE THE HEADLIGHT'S OUTPUT. MY HUSBAND HAS CONTACTED THE CADILLAC DEALERSHIP ON LIME STREET IN METAIRIE, LA TO REPORT THE PROBLEM AND THEY SAID THEY KNOW OF THE PROBLEM. THEY SAID THEY CANNOT DO ANYTHING ABOUT IT BUT REPLACE THEM FOR ABOUT A $1,300 FEE. THEY ARE AWARE THAT THE HEADLIGHTS ARE AN ISSUE BUT HAVE NOT PUT A RECALL ON THE ISSUE. THEY TOLD WE HAD TO TAKE THE COMPLAINT UP WITH THE EXTENDED WARRANTY COMPANY THEN THEY DOUBT THE WARRANTY I PURCHASE WITH CADILLAC FOR $5,000 WILL NOT COVER IT. CADILLAC DID NOT TELL ME BEFORE OR AFTER I PURCHASED THIS $37,000 VEHICLE THAT THEY KNOW ABOUT THEIR LOW GRADE FAULTY HEADLIGHTS AND THAT THEY PLAN TO DO NOTHING ABOUT THE ISSUE WHEN IT HAPPENS.

I AM NOTICING THAT MY HEAD LIGHTS ARE VERY DIM ON MY 2013 SRX CADILLAC, FEELING VERY UNSAFE TO DRIVE AT NIGHT.

LOW BEAM HEADLIGHTS ARE A SAFETY ISSUE. CADILLAC IS QUOTING $2,400 TO REPLACE. VEHICLE HAS 63,000 MILES. THIS ISSUE IS SYSTEMIC WITH THE MODEL. NO IMMEDIATE FIX EVEN IF THEY REPLACE PARTS. CONSUMER IS OUT THE EXPENSE AND PROBLEM REMAINS A SAFETY ISSUE. GM NEEDS TO RECALL AND FIX. HIGH BEAMS ARE THE ONLY SAFE WAY TO OPERATE THE VEHICLE AT NIGHT.

Mileage: 61,000

I HAVE A 2013 CADILLAC SRX THE LOW BEAMS ARE SO DIM YOU CAN'T SEE FIVE FEET IN FRONT OF THE CAR! THERE HAVE BEEN TONS OF OTHER PEOPLE WITH THE SAME CADILLAC AND SAME EXACT PROBLEM. THEY WILL NOT DO A RECALL AND THIS IS A SERIOUS SAFETY ISSUE DRIVING AT NIGHT. THERE HAS TO BE SOMEHOW TO GET GM TO FIX THIS ISSUE BEFORE SOMEONE GETS SERIOUSLY INJURED!

Mileage: 85,000

PURCHASED USED 2013 CADILLAC SRX IN 2016. NOTICED THAT NIGHT DRIVING WAS VERY DIFFICULT USING LOW BEAM HEADLIGHTS. HIGH BEAMS ARE GREAT. TRIED HEADLIGHT ADJUSTMENTS, CLEANING, ETC. NOTHING HELPED. TOOK VEHICLE TO DEALER WHO INFORMED ME THAT HEADLIGHT ASSEMBLIES NEED TO BE REPLACED DUE TO KNOWN INTERNAL LENS DEFECT WHICH SWITCHES WHEN LIGHTS ARE SWITCHED FROM LOW TO HIGH BEAMS. DEALER WANTED $1,350 FOR REPAIRS. TOOK CAR FOR 2ND OPINION. CONFIRMED ISSUE. SHOP WAS ABLE TO INSTALL HIGH INTENSITY BULBS TO SOMEWHAT COMPENSATE FOR THE LUMENS PROJECTED THROUGH THE LENS. THIS IS A SERIOUS SAFETY ISSUE! I WAS STRUGGLING TO SEE WHILE DRIVING AT NIGHT. I LIVE IN THE COUNTRY AND HAVE LIMITED ACCESS TO LIGHTED STREETS. I ALSO NOTICED A SEVERE INABILITY TO SEE WHEN DRIVING ON WELL LIGHTED HIGHWAYS AT NIGHT BECAUSE MY HEADLIGHT BEAMS PROJECTED NO FURTHER THAN 35 FEET IN FRONT OF MY CAR. HOW MANY PEOPLE HAVE TO HAVE ACCIDENTS AND POTENTIALLY DIE TO ENSURE A RECALL?

Mileage: 93,100

WE BOUGHT A USED 2013 CADILLAC SRX FROM A FLORIDA DEALERSHIP. WE HAVE BEEN EXPERIENCING THE HEADLIGHTS DON'T LIGHT WELL UNLESS HIGH BEAMS ARE ON. I BROUGHT IT TO A MECHANIC AND THEY TOLD ME THIS CAR WILL NOT PASS AN INSPECTION. I HAVE READ ON LINE THAT THIS IS AN ON GOING PROBLEM AND THEIR ARE CURRENT LAWSUITS. I AM AFRAID TO DRIVE AT NIGHT BECAUSE OF VISIBILITY ISSUES. I WAS QUOTED ON NEW HEADLIGHTS BUT MY MECHANIC CANNOT GUARANTY IT WILL CURE THE PROBLEM. I'M NOT SURE WHAT TO DO.

PURCHASED A 2013 CADILLAC SRX YESTERDAY FROM LOCAL DEALER. BOTH HEADLIGHTS HAVE VIRTUALLY NO LOW BEAM. AND CAR HAS TO BE DRIVEN WITH LIGHTS ON HI-BEAM WHEN DARK. RESULTING IN A VERY UNSAFE CONDITION FOR ON-COMMING TRAFFIC. INTERNET RESEARCH SHOWS NUMEROUS REPORTS OF OTHERS WITH THE SAME "USELESS LOW BEAM" HEADLIGHT PROBLEM.

THE HEADLIGHTS ON MY VEHICLE AT NIGHT ARE TERRIBLE...IT IS ALMOST LIKE THERE NOT ON, VERY DIM..I AM AFRAID TO DRIVE AT NIGHT WITH THIS VEHICLE....I HAVE TO USE HIGH BEAMS, BUT HAVE TO LOWER WHEN A CAR APPROCHES..

Mileage: 38,850

MY 2013 CADILLAC SRX DIM HEADLIGHTS HAVE GOTTEN NOTICEABLY DIMMER. AT FIRST I THOUGHT HAVING THE DIM HEADLIGHTS REPLACED WOULD SOLVE THE PROBLEM, BUT I AM HESITANT BECAUSE THE DEALERSHIP QUOTED US A PRICE WELL OVER $1,000 AND INFORMED US THAT IT PROBABLY WOULD NOT SOLVE THE PROBLEM DUE TO A MOISTURE BARRIER DEFECT IN THE HEADLIGHTS AND THE WORK WOULD NOT BE GUARANTEED AFTER THAT I'VE RESEARCHED ONLINE AND IT APPEARS THAT A LOT OF CADILLAC SRX OWNERS ARE REPORTING THE SAME PROBLEM. WE ARE HAVING TO USE HIGH BEAM HEADLIGHTS AT NIGHT DUE TO THIS SAFETY ISSUE WITH THE CADILLAC SRX FLAWED HEADLIGHT DESIGN WHICH IS VERY UNSAFE FOR THE ONCOMING TRAFFIC. THIS HAPPENS WHILE THE VEHICLE IS IN MOTION OR STOPPED. THIS IS EVERY NIGHT ON ANY ROAD OR HIGHWAY WE HAPPEN TO BE ON AND IN ANY TOWN OR CITY WE HAVE TRAVELED TO.

MY CADILLAC SRX MODEL YEAR 2013 IS EQUIPPED WITH FAULTY HEADLIGHTS THAT ARE SO DIM I CAN NOT SEE THE LINES ON THE SIDE OF THE ROAD. ON BACK ROADS YOU CAN'T SEE NOTHINGS TO SEPARATE THE ROAD FROM THE LAND. I AM AFRAID TO DRIVE AT NIGHT. I HAVE JUST MISSED SEVERAL ACCIDENTS. I HAVE A GREAT EXTENDED WARRANTY THRU 2022, BUT THEY WILL NOT COVER BECAUSE OF GM STANCE. WARRANTY SOLUTIONS GM HAS FAILED TO PROPERLY ADDRESS THIS ISSUE WITH NOTIFICATION TO CURRENT AND PROSPECTIVE CADILLAC OWNERS. THE COMPANY HAS ALSO ALLEGEDLY FAILED TO OFFER A FIX FOR THE DEFECT UNDER ITS OWN BUMPER-TO-BUMPER WARRANTY. A RECALL WOULD BE TOO EXPENSIVE. COMMON TO OTHER GM MODELS. THERE ARE CURRENTLY 2 CLASS ACTION LAW SUITS FLORIDA AND CALIFORNIA. HELP! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 64,000

THE LOW BEAM HEADLIGHTS ON OUR 2013 CADILLAC SRX, WHICH WE PURCHASED NEW IN NOVEMBER, 2012, ARE PRACTICALLY UNUSABLE FOR NIGHT TIME DRIVING. THE LIGHT OUTPUT IS EXTREMELY LOW EVEN AFTER REPLACING THE BULBS WITH SYLVANIA ZXE BULBS AND THEN, AFTER THESE WERE INEFFECTIVE, LED REPLACEMENTS. DRIVING THIS VEHICLE IN LOW LIGHT CONDITIONS IS COMPLETELY UNSAFE UNLESS THE HIGH BEAMS ARE USED, WHICH THEN CAUSES ISSUES TO ONCOMING TRAFFIC. THERE ARE NUMEROUS SIMILAR OCCURRENCES READILY FINDABLE THROUGH INTERNET SEARCHES. IT APPEARS THAT GM SHOULD DETERMINE AND PROVIDE A LONG TERM SOLUTION TO THIS SAFETY ISSUE THAT HAS BEEN A NOTICEABLE ISSUE WITH OUR VEHICLE FOR THE PAST TWO YEARS.

Mileage: 65,000

THE LOW LIGHTS ARE SO LOW THAT YOU CAN NOT SEE AT NIGHT. THE BRIGHTS ARE FINE. I REPLACED THE FILAMENTS AND PUT IN STRONGER BLUBS, BUT THE LOW LIGHTS ARE STILL NOT ADEQUATE FOR NIGHT DRIVING. THIS STARTED IN JUNE 2016.

THE LOW HEADLIGHT BEAMS ARE SO DIM YOU CAN NOT SEE TO DRIVE AT NIGHT. IT HAS BECOME VERY FRIGHTENING TO DRIVE AT NIGHT. VEHICLE WAS BROUGHT TO DEALER WHO STATED HE HAS SEEN THIS ISSUE BUT NOTHING HE CAN DO . CADILLAC WAS CONTACTED AS WELL. THEY STATED THERE WAS NOTHING THEY COULD DO EITHER.

Mileage: 108,000

MY LOW BEAM HEADLIGHTS HAVE BECOME VERY VERY DIM. HAVE HAD TO REPLACE THE BULBS TWICE. I HAVE TO DRIVE WITH HIGH BEAMS IN ORDER TO SEE SAFELY AT NIGHT. THIS IS A KNOWN DEFECT IN THESE CARS, BUT CADILLAC HAS NOT ISSUED A RECALL.

Mileage: 15,000

HEADLIGHTS ARE SO DIM, YOU CAN NOT SEE AT NIGHT AT ALL. ITS VERY DANGEROUS TO DRIVE AT NIGHT IN THIS CAR. THERE HAS TO BE A RESOLUTION TO THIS.

MY HEADLIGHTS ARE EXTREMELY DIM. I HAVE HAD BOTH BULBS REPLACED BUT MY LOW BEAMS ARE STILL TO DIM. THIS MAKES IT EXTREMELY HARD TO SEE WHILE DRIVING AT NIGHT. TONIGHT, I ALMOST HIT A DEER AND ANOTHER CAR BECAUSE OF THIS ISSUE. OFTEN, I HAVE TO DRIVE WITH MY HIGH-BEAMS ON TO BE ABLE TO ADEQUATELY SEE THE ROAD. I HAVE RESEARCHED THIS ISSUE AND THERE ARE CLASS ACTION LAWSUITS IN OTHER STATES REGARDING THIS PROBLEM. THIS ISSUE NEEDS TO BE ADDRESSED. NOT BEING ABLE TO SEE ADEQUATELY PUTS MYSELF AND OTHERS IN DANGER.

Mileage: 120,000

FRONT HEADLIGHTS SO DIM CANNOT SEE AT NIGHT WITHOUT USE OF HIGH BEAMS. TOOK TO DEALER TOLD LIGHT HOUSING HAD OXIDIZED FROM THE INSIDE AND WOULD NEED REPLACED. DEALERSHIP STATED CHANGING BULBS WILL NOT HELP NOR COULD LENSES BE CLEANED THAT IT WAS A MANUFACTURER FLAW. $1055 TO FIX WITH NO GUARANTEE THEY WONT NEED REPLACED AGAIN IN 5 YEARS OR LESS.

Mileage: 75,000

THE LOW BEAM HEADLIGHTS ARE EXTREMELY DIM. WHILE DRIVING AT NIGHT I HAVE TO USE THE HIGH BEAMS, ALTHOUGH CAUTIOUSLY, SO AS NOT TO BLIND ONCOMING DRIVERS. IF THERE IS A CAR BEHIND ME, I CANNOT SEE THE ROAD IN FRONT OF MY CAR AT ALL; IN FACT, I SEE THE SHADOW OF MY CAR IN FRONT OF ME. THIS IS EXTREMELY UNSAFE AND HAS NOT BEEN RECALLED BY CADILLAC. TO REPLACE THE HEADLIGHTS IS ABOUT $1500 AND IS NOT GUARANTEED TO IMPROVE THE DIM LIGHT SITUATION. I HAVE TO DRIVE AT NIGHT AND IT'S FRIGHTENING. WHY IS NOTHING BEING DONE ABOUT THIS? THERE ARE THOUSANDS OF COMPLAINTS LOGGED ON THE INTERNET. IS THE GOVERNMENT GOING TO INTERVENE ON OUR BEHALF? WHAT RECOURSE DO WE HAVE? AT THIS POINT, I DON'T BELIEVE IT SHOULD BE UP TO INDIVIDUAL OWNERS TO PURSUE RESTITUTION. PLEASE STEP IN AND DO SOMETHING! I BOUGHT THIS CAR FROM A CADILLAC DEALER IN APRIL OF 2017.

Mileage: 81,000

QUITE SOME TIME AGO I NOTICED THAT WHILE DRIVING AT NIGHT IT WAS DIFFICULT TO SEE. THE HEADLIGHTS DIDN'T SEEM TO BE PROJECTING GOOD LIGHT. I HAD FAMILY LOOK AT THE HEADLIGHTS, BUT THEY COULDN'T FIGURE IT OUT. I SHINED THEM ON THE CLOSED GARAGE DOOR, BUT I COULDN'T FIGURE IT OUT. FINALLY I CALLED MY MECHANIC, AFTER HIM MY CADILLAC DEALER ONLY TO FIND OUT THAT THE HEAD LIGHTS HAD DETERIORATED AND THAT THE REPAIR OR REPLACEMENT WOULD COST QUITE A HEFTY PRICE. IN RESEARCHING I SEE THAT I AM NOT ALONE IN THIS PROBLEM. IN FACT I HAVE FOUND THAT AT LEAST TWO CLASS ACTION SUITS HAVE BEEN FILED, ONE IN CA AND THE OTHER IN FL. WHY HASN'T THERE BEEN A RECALL? THIS IS GOING TO PROVE DANGEROUS FOR THOSE DRIVING AT NIGHT. AS IT IS, I WILL BEGIN USING MY HIGH BEAMS AT ALL TIMES. DO WE NEED TO WAIT FOR SOMEONE TO BE INJURED OR WORST, KILLED, BEFORE THE GOVERNMENT REQUIRES A RECALL?

Mileage: 55,000

I HAD TO DRIVE THIS CAR AT NIGHT EXTENSIVELY RECENTLY. WE NOTICED THAT WE ARE UNABLE TO SEE ADEQUATELY WHILE DRIVING AT NIGHT WITH THE HEADLIGHTS ON THE NORMAL HEADLIGHT BULB IS SO DIM THAT IT APPEARS THAT NOT BE WORKING WHICH LEAVES YOU WITH THE ONLY OPTION OF USING HIGH BEAMS EVEN WHILE IN THE CITY. THE DEALER SAID THEY GET ABOUT 3 CALLS PER DAY COMPLAINING ABOUT THE SAME ISSUE. HE ADDED THAT THERE IS NO FIX FROM CADILLAC BUT THAT THEY ARE WELL AWARE OF IT AND HAVE JUST CHOSEN TO DO NOTHING. COINCIDENTALLY THIS ISSUE IS SO BAD THERE IS A CLASS ACTION LAWSUIT. WE HAVE LITERALLY STOPPED DRIVING AT NIGHT TO AVOID HAVING A CRASH.

Mileage: 35,000

THE LOW BEAM HEADLIGHTS ARE DANGEROUSLY DIM. THE ROADWAY IS NOT LIGHTED FOR MORE THAN 30 FEET. THIS PROBLEM HAS GRADUALLY GOTTEN WORSE FOR BOTH THE DRIVER AND PASSENGER SIDES.THE HEADLIGHT IS DIM WHETHER THE CAR IS IN MOTION OR STATIONARY. THE HIGH BEAM LIGHTS WORK JUST FINE.THE CADILLAC DEALERSHIP CLAIMS THE HEADLIGHT ASSEMBLY NEEDS TO BE REPLACED BECAUSE MOISTURE HAS GOTTEN INTO THE ASSEMBLY UNIT. THAT IS A COST OF $1700, THAT IS NOT COVERED BY AN EXTENDED WARRANTY. CADILLAC HAS HUNDREDS OF DOCUMENTED COMPLAINTS FOR THIS ISSUE. IT WILL TAKE SOMEONE BEING KILLED BEFORE CADILLAC WILL DO SOMETHING ABOUT THIS.

Mileage: 84,500

RECENTLY PURCHASED A USED 2013 CADILLAC SRX FOR MY WIFE. HEADLIGHTS ARE SO DIM THAT WE PULLED OFF THE ROAD AND CHECKED TO MAKE SURE THEY WERE ON. PER LOCAL CADILLAC DEALER, REPAIR WILL BE OVER $1500 WITH NO GUARANTEE OF IMPROVED VISIBILITY. I WILL NOT ALLOW HER TO DRIVE THE CAR AT NIGHT DUE TO POOR VISIBILITY. I HAVE SINCE READ THIS IS A KNOWN PROBLEM BY CADILLAC.

Mileage: 87,000

FRONT HEADLIGHTS ARE EXTREMELY DIM MAKING IT DANGEROUS TO DRIVE AT NIGHT.

Mileage: 77,700

THE HEADLIGHTS ARE DANGEROUSLY DIM AT NIGHT. IT'S VERY HARD TO SEE THE LINES ON THE ROAD AND EVEN WORSE WHEN IT'S RAINING. I HAD TO USE HIGH BEAMS TO MAKE IT HOME IN THE RAIN.

Mileage: 109,000

DRIVING WITH THE LIGHTS ON AT NIGHT IS LIKE DRIVING WITH NO LIGHTS ON, VERY DIM AND DANGERIOUS AT NIGHT HAVE TO DRIVE WITH LIGHTS ON BRIGHT TO SEE, WHICH IS BAD FOR ONCOMING TRAFFIC..WENT TO DEALER AND THEY TOLD US THAT THE ONLY OPTION IS TO REPLACE THE WHOLE LIGHT ASSEMBLY AT 1100$ BUT WOULD NOT SAY THAT IT WON'T HAPPEN AGAIN.

Mileage: 52,000

I OWN A 2013 CADILLAC SRX. MY HUSBAND AND I WERE DRIVING HOME ON SUNDAY, OCTOBER 14, 2018 FROM AN OUT-OF-STATE TRIP. WE WERE TERRIFIED AS WE TRAVELED ON UNFAMILIAR ROADS AND IT BECAME DARK. WE DISCOVERED THE HEADLIGHTS WERE SO DIM THAT WE HAD TO DRIVE SLOW AND/OR KEEP TURNING THE "BRIGHT" LIGHTS ON TO SEE THE ROAD. I ACTUALLY THOUGHT THE HEADLIGHTS HAD "BURNED" OUT - THEN I DISCOVERED WHILE ON-LINE LOOKING FOR REPLACEMENT PARTS AND COST ESTIMATES -THIS IS A NATIONAL PROBLEM WITH THIS MAKE AND MODEL. I FEEL AS THOUGH "FRAUD" WAS PART OF THE "SALE" OF THIS VEHICLE! WE HAVE WORKED VERY HARD FOR 40 PLUS YEARS TO FINALLY PURCHASE A "NICE" VEHICLE ONLY TO FIND THAT GM FRAUDULENTLY SOLD THE CARS - KNOWING THERE WAS AN EXISTING PROBLEM WITH THE DESIGN OF THE HEADLIGHTS. I WOULD HOPE THAT MY COMPLAINT, ALONG WITH THE COMPLAINTS OF HUNDREDS OF OTHERS, WILL PROMPT THE GOVERNMENT TO OPEN AN INVESTIGATION CONCERNING THIS FRAUDULENT ACT. WHAT I THOUGHT WAS A "REWARD" FOR YEARS OF HARD WORK AND SACRIFICE - SEEMS NOW TO BE THE WAY AVERAGE AMERICANS ARE TREATED BY LARGE CORPORATIONS LIKE GM. MY GREATEST FEAR IS NO ONE WILL TAKE THE RESPONSIBILITY FOR THIS "FRAUD" - AND WE WILL ONCE AGAIN HAVE TO PAY FOR THEIR MISTAKES. PLEASE DO SOMETHING - PLEASE.

Mileage: 85,000

WHEN USING LOW BEAM HEADLIGHTS AT NIGHT THEY ARE EXTREMELY DIM AND UNSAFE. WE OFTEN NEED TO DRIVE MUCH SLOWER THAN POSTED SPEED LIMIT DUE TO THE INADEQUATE HEADLIGHTS. I TOOK THE VEHICLE TO A NEARBY CADILLAC SERVICE CENTER AND DESCRIBED THE HEADLIGHT PROBLEM. THE SERVICE ADVISOR QUOTED APPROXIMATELY $1400 TO REPLACE THE HEADLIGHTS.

THE LOW BEAM HEADLIGHTS ARE RIDICULOUS! I AM UNABLE TO DRIVE MY CHILD TO SCHOOL IN THE EARLY MORNING BEFORE THE SUN RISES. THIS IS A SAFETY ISSUE YJAT CADILLAC IS WELL AWARE OF, YET THEY DO NOTHING! I GUESS THEY WILL WAIT UNTIL SOMEONE GETS KILLED AND ATE IN COURT BEFORE THEYBRECALL THEIR CRAPPY ' HIGH END' VEHICLE. THEY SHOULD BE ASHAMED!

I HAVE A 2013 SRX WITH THE EXTERNAL HEADLIGHT ISSUE OF VERY DANGEROUSLY DIM LIGHTING ON LOW BEAM. I CAN BARELY SEE A FEW FEET IN FRONT OF ME ON LOW BEAM. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY TELL ME THERE IS NO FIX. I HAVE CALLED CADILLAC CUSTOMER SERVICE AND THEY SAID THERE IS NO FIX. THIS IS DEFINITELY A SAFETY HAZARD. IT LOOKS AS IF IT WILL TAKE THE DEATH OF AN INDIVIDUAL OR SEVERAL BEFORE SOMETHING IS DONE.

AT ALL TIMES MY HEADLIGHTS ARE DIM AND WHEN I FIRST START MY VEHICLE MY HEADLIGHTS STROBE. I UNDERSTAND THIS IS A COMMON PROBLEM SO I CALLED MY LOCAL DEALER AS WELL AS CADILLAC AND BOTH TOLD ME IT WOULD NOT BE FIXED AS A RECALL/SAFETY CONCERN. WHEN OPERATING MY VEHICLE AT NIGHT I MUST DRIVE WITH HIGH BEAMS, IT'S AS IF MY LOW BEAMS AREN'T ON AT ALL. MY PROBLEM STARTED AROUND 80,000 AND NOW AT 91,000 MY HEADLIGHTS ARE USELESS.

Mileage: 80,000

FAULTY HEADLIGHTS ON OUR 2013 CADILLAC SRX. HEADLIGHTS (ON LOW BEAM SETTING) ARE DANGEROUSLY DIM AND DO NOT ADEQUATELY ILLUMINATE THE ROAD AHEAD.

LOW BEAM HEADLIGHTS ARE UNREASONABLY DIM AND IT IS UNSAFE TO DRIVE AT NIGHT. LESS THAN 5 FEET OF VISIBILITY. CAR CAN'T BE DRIVEN AT NIGHT DUE TO THE LOW OUTPUT OF LIGHT. ABSTAINING FROM DRIVING AT NIGHT FOR FEAR OF HAVING AN ACCIDENT AND GETTING SOMEONE GETS INJURED OR SOMETHING MORE SERIOUS. THIS NEEDS IMMEDIATE ATTENTION. SOMEONE IS WELCOME TO COME AND VISIT AND DO A DRIVE WITH US AT NIGHT.

COMPLAINT INVOLVING DIM HEADLIGHTS - POOR LIGHTING. MY 2013 CADILLAC HEADLIGHTS ARE DIM WITH VERY LOW VISIBILITY AND DANGEROUS TO DRIVE AT NIGHT. WE ARE UNABLE TO CLEARLY SEE ANY OBJECTS IN THE PATH OF VEHICLE WHEN DRIVING AT NIGHT. WE TOOK THE VEHICLE IN FOR DIAGNOSIS AND WERE TOLD IT NO LONGER UNDER WARRANTY AND WILL HAVE TO PAY $2000 FOR REPAIR. AFTER RESEARCHING FURTHER, OTHER OWNERS OF THIS SAME VEHICLE HAVE COMPLAINED OF THE SAME ISSUE AND CONFESSED THAT REPAIR IS ONLY A TEMPORARY FIX - THERE IS A MANUFACTURER DEFECT OF THE SEAL AROUND THE LIGHT FIXTURE WHICH ALLOWS CONDENSATION INSIDE THE BULB. WE CALLED GM AND THEY BOLDLY TOLD US NO WARRANTY, NO REPAIR. WHAT ABOUT SAFETY??!!!! THERE ARE APPARENTLY SEVERAL CLASS ACTION LAWSUIT - THIS SHOULD BE ILLEGAL AND GM SHOULD BE HELD ACCOUNTABILITY FOR FAULTY PRODUCTS THAT IS LIFE THREATENING. CONGRESS HAS TO GET INVOLVED!!!!

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE INOPERABLE, WHICH MADE IT DIFFICULT TO DRIVE THE VEHICLE. THE CONTACT MENTIONED THAT THE HEADLIGHTS WERE NOT BRIGHT AND THE HIGH BEAM HEADLIGHTS HAD TO BE USED WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT UNDER WARRANTY, AND THAT CHANGING THE LIGHT BULBS WOULD ONLY BE A TEMPORARY REPAIR. THE CONTACT WAS ALSO INFORMED THAT MOISTURE ENTERED THE HEADLAMPS, WHICH CAUSED A SHORT IN THE CIRCUIT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

JUST PURCHASED A 2013 CADILLAC. IT IS A BEAUTIFUL VEHICLE BUT ALMOST CRASHED THE FIRST TIME I DROVE IT AT NIGHT. CANNOT SEE WITH HEADLIGHTS ON DIM. HELP PLEASE. VEHICLE WAS IN MOTION. I HAD TO DRIVE AT AN UNSAFE SLOW SPEED QUITE A DISTANCE TO GET WHERE I COULD PULL OVER. THIS IS A DANGEROUS SAFETY HAZARD. I'VE GOT TO BE ABLE TO DRIVE AT NIGHT. DANGEROUS! WHEN YOU DIM YOUR HEADLIGHTS THEY BARLEY SHINE AT ALL. LOOKS AS IF THEY AREN'T ON. STOPPING AND HAVING TO BRAKE IS VERY DANGEROUS.

Mileage: 61,800

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLAMPS WERE NOT BRIGHT ENOUGH TO SAFELY NAVIGATE THE VEHICLE WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO BUICK GMC CADILLAC FORT WALTON BEACH (329 MIRACLE STRIP PKWY SW, FORT WALTON, FL) WHERE IT WAS DIAGNOSED THAT THE HEADLAMP HARNESS WAS INADEQUATE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED A DISCOUNT FOR THE REPAIR BECAUSE THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

Mileage: 80,000

HEAD LAMPS WHEN DRIVING AT NIGHT SEEM VERY DIM. ALMOST TO THE POINT THAT I WONDER IF MY HEADLIGHTS ARE EVEN ON. HAVE HAD SEVERAL OTHER PEOPLE WHO HAVE DRIVEN MY CAR AT NIGHT AND ALSO CAME BACK TO ME AND ASKED IF I WAS HAVING PROBLEMS WITH MY HEADLIGHTS DUE TO THEM NOT BEING ABLE TO SEE AT NIGHT.

Mileage: 58,000

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING UNKNOWN SPEEDS, THE LOW BEAM HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED A LOCAL DEALER (RON CARTER AUTOLAND, 3205 FM 528 RD, ALVIN, TX 77511, (281) 331-3111) AND WAS REFERRED TO AN UNKNOWN CADILLAC DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 58,000.

Mileage: 58,000

ABOUT A MONTH AGO I NOTICED THE LOW BEAMS ON MY VEHICLE ARE VERY DIM. THEY ARE SO DIM I HAVE GOTTEN OUT OF MY VEHICLE TO ENSURE THAT THEY ARE EVEN ON. THEY ARE ON BUT I CANNOT SEE MORE THAN 5FT IN FRONT OF ME WHILE DRIVING AT NIGHT. IT IS VERY SCARY AND DANGEROUS HOW DIM THEY ARE. SOMETIMES I TURN ON MY HIGH BEAMS TO SEE AT NIGHT BUT THIS IS ALSO DANGEROUS TO OTHER DRIVERS.

Mileage: 60,000

EVER SINCE WE OWNED THIS VEHICLE THE HEADLIGHTS HAVE ALWAYS BEEN DIM. I HAD REPLACED THE BULBS AND IT DID NOT HELP. DEALER SAID IT WOULD BE OVER 1500 TO FIX AND IT WAS NOT COVERED. I CANT AFFORD THAT SO I TOLD MY WIFE WE JUST WILL NOT TRY TO DRIVE IT AT NIGHT. ON THE 3RD OF JULY MY WIFE HAD TO TAKE THE CAR TO THE STORE BECAUSE I WAS NOT HOME. I TOLD HER PLEASE BE CAREFUL. WHEN COMING INTO OUR NEIGHBORHOOD SHE MISCALCULATED A RIGHT TURN AND RAN OFF THE ROAD INTO THE DRAINAGE DITCH. SHE WAS SHAKEN UP BUT NOT HURT. SHE WAS ABLE TO GET OUT OF THE DITCH BUT MESSED THE CAR UP PRETTY BAD. SHE SAID SHE SIMPLY COULD NOT SEE THE TURN BECAUSE OF THE HEADLIGHTS BEING TO DIM. I HAVE COMPLAINED TO MY DEALERSHIP BEFORE ABOUT THIS ISSUE AND SAID IT IS NOT COVERED SO THE COST WOULD BE 1500 PLUS. THIS TO ME IS A SAFETY HAZARD THE ONLY WAY WE CAN SEE IS IF WE HAVE THE BRIGHTS ON. THERE NEEDS TO BE A SAFETY RECALL ON THIS MODE OF VEHICLE IT IS VERY DANGEROUS TO DRIVE AT NIGHT.

Mileage: 82,000

HEAD LIGHTS NO LONGER PROVIDE ADEQUATE LIGHT TO DRIVE SAFELY AT NIGHT WITHOUT USING HIGH BEAMS. HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/SRX/2013/HEADLIGHTS-PROBLEMS.PHP HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/SRX/HEADLIGHTS-PROBLEMS.PHP HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/SRX/HEADLIGHTS-PROBLEMS2.PHP

Mileage: 55,000

UNSAFE DEFECTED HEADLIGHTS. TODAY, I HAD A TECH AT CLAUDE NOLAN CADILLAC JACKSONVILLE, FL CHECK THE HEADLIGHTS AND THE CUE-SYSTEM ON MY 2013 SRX MODEL. THE TECH-ADVISER INFORMED ME THAT I NEED HEADLAMPS THAT COST $1200 EACH AND THREE DOWNLOADS TO FIX THE CUE TECHNOLOGY SYSTEM ISSUE. WHAT? THESE ISSUES ARE WELL DOCUMENTED AS ONGOING ISSUES. WHY ARE WE...THE CUSTOMERS ADDRESSING GENERAL MOTORS (GM) NOTED DEFECT/ISSUE SURROUNDING THE SRX 2013 MODEL? I WILL USE SOCIAL MEDIA TO INFORM FOLKS AND POTENTIAL BUYERS TO BEWARE OF THIS SAFETY ISSUE. GM IS NOT BEING ACCOUNTABLE NOR RESPONSIBLE. THE SRX 2013 MODEL IS AN UNSAFE VEHICLE DUE TO THEIR HEADLIGHTS: A RECALL IS NEEDED FOR THIS DEFECT (THAT'S THE RIGHT THING TO DO). BUYERS BEWARE OF ANY OTHER GM-CADILLAC MODELS; NOT TO MENTION THE CADILLAC-CUE SYSTEM EXPERIENCE THAT FREEZE OR CYCLE AUTOMATICALLY WITHOUT TOUCH. AS A CONSUMER, I SUPPORTED GM-AMERICAN CARS (NOT AFTER THIS). REMEMBER GM, YOU CAN MEASURE LOST REVENUE.

LOW BEAM HEADLIGHTS ARE UNREASONABLY DIM. THIS HAS BEEN WELL DOCUMENTED WITH GENERAL MOTORS AND ON MANY INTERNET SITES. GENERAL MOTORS IS TELLING ME THAT THEY ARE REVIEWING A RECALL. IN THE MEANTIME I AM DRIVING AND INCREDIBLY UNSAFE VEHICLE. IT IS IN THE SHOP CURRENTLY FOR OTHER REASONS, AND I'M DRIVING A 2015 LONER AND THE DIFFERENCE IN THE LOW BEAM BRIGHTNESS IS MORE THAN SIGNIFICANT. THIS IS A VERY STRONG SAFETY ISSUE. AND GENERAL MOTORS CAN'T SERIOUSLY EXPECT SOMEONE TO PAY 1500 TO $2,000 IN REPAIRS FOR SOMETHING THAT SHOULD NEVER GO OUT. IT'S THEIR FAULT AND THEY KNOW IT.

I HAVE A 2013 CADILLAC SRX WITH THE SAME PROBLEM. HOW DO I JOIN THE CLASS ACTION SUIT?

Mileage: 28,000

HEADLIGHTS WHEN IN STANDARD ON, NOT BRIGHTS, NOT DAYTIME RUNNING LIGHTS, ARE VERY DIM. ONLY HAVE ABOUT 5 FEET OF VISIBILITY. WE HAVE HAD THE DEALER TWICE DO A FULL EVALUATION, AND ACCORDING TO GM/CADILLAC EVERYTHING CHECKS, VOLTAGES, ETC. IF EVERYTHING CHECKS, THEY WHY ARE THE LIGHTS TOO DIM? THE DEALER WILL DO NOTHING SINCE THERE IS NOTHING IN THEIR (GM/CADILLAC) SYSTEM FOR PROBLEMS. WE USE THOMSON MACCONNELL CADILLAC IN CINCINNATI, OH. THEY ARE FOLLOWING THEIR DIRECTIONS AND WILL NOT DO ANY MORE IN ASSISTING TO CORRECT THE PROBLEM I HAVE SEARCHED THE INTERNET, AND THERE ARE NO RECALLS, NO ANYTHING FOR CORRECTION. THERE ARE HOWEVER, SEVERAL LAWSUITS BEING BROUGHT AGAINST GM FOR THIS PROBLEM, AND THERE ARE OTHERS THAT REFUSE TO DRIVE THEIR SRX AT NIGHT DUE TO THE LOW OUTPUT OF LIGHT. WE ARE PROBABLY GOING TO PARK IT AT NIGHT AND DRIVE OUR OTHER CAR. THIS HAS BEEN THIS WAY FOR THE TWO YEARS WE HAVE OWNED THIS VEHICLE. IF WE CAN'T USE IT WHEN EVER WE WOULD LIKE TO USE, THEN THE PROBLEM NEEDS FIXED BEFORE THERE ARE ACCIDENTS AND MAYBE SOMEONE GETS INJURED OR SOMETHING MORE SERIOUS. WE SHOULD NOT HAVE TO WAIT TILL THAT HAPPENS. THIS NEEDS IMMEDIATE ATTENTION. SOMEONE IS WELCOME TO COME AND VISIT AND DO A DRIVE WITH US AT NIGHT.

Mileage: 40,000

I BOUGHT THIS CAR USED IN AUGUST, 2017. I AM UNABLE TO DRIVE THE VEHICLE AT NIGHT DUE TO THE LOW BEAMS BEING DIM. DOES GM PLAN TO REPLACE THESE BULBS? I CANNOT DRIVE IT FOR FEAR OF ACCIDENT, HITTING A DEER OR SOMEONE NOT SEEING MY VEHICLE.

THE HEAD LIGHTS ARE VERY DIM.THIS IS AN ONGOING DAILY ISSUE. THE ISSUE CANNOT BE REMEDIED BY CHANGING THE BULBS ALONE. THERE IS VERY NOW VISIBILITY AT NIGHT UNLESS THE HIGH BEAMS ARE USED WHICH DISTRACTS ONCOMING TRAFFIC. THIS ISSUE IS EXPERIENCED IN ALL DRIVING SETTINGS, CITY, HIGHWAY, COUNTRY ROADS. IT IS MOST PRONOUNCED WHEN DRIVING IN DIMLY LIT COUNTRY ROADS.

Mileage: 77,000

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS ON THE VEHICLE WERE INOPERABLE. THE VEHICLE WAS TAKEN TO DORMAN CADILLAC GMC (1000 INTERSTATE DR, DUNN, NC) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Mileage: 70,000

I NOTICED THE DIM LIGHTING ON LOW NEAM AND TOOK IT TO MY MECHANIC. I HAD HIM REPLACE THE BULBS. THEY WERE VERY EXPENSIVE BULBS AND ONLY HELPED MINIMALLY. I THE WENT TO CADIILAC DEALER AND THEY WILL NOT REPLACE THE LIGHTING HARNESSES. I HAVE READ ONLINE MANY CASES AND THE DEALER HAS MANY OF THE CASES DOCUMENTED. IN FACT, THE CAR IN FRONT OF ME AT SERVICE HAD THE SAME PROBLEM. CASE #

Mileage: 49,000

HEADLIGHTS ARE SO DIM THAT I HAVE TO DRIVE WITH BRIGHTS ON CONTINUOUSLY AT NIGHT. WHEN ONCOMING TRAFFIC SIGNALS ME BY BLINDING ME, I SWITCH TO DIMS AND HAVE TO GUESS AT WHERE THE ROAD IS. THIS IS UNACCEPTABLE. THE VEHICLE WAS BROUGHT IN WHILE STILL UNDER BASIC WARRANTY. PROBLEM NOT RESOLVED. I EVEN PURCHASED AN EXTENDED WARRANTY. NO HELP THERE EITHER. I AM PAYING FOR A VEHICLE THAT I CANNOT SAFELY DRIVE AT NIGHT. NO WAY I CAN LET MY KIDS USE THIS VEHICLE AT NIGHT. I AM DEEPLY DISAPPOINTED.

DRIVERS SIDE HEADLIGHT IS EXTREMELY DIM. I RETURNED THE VEHICLE TO THE DEALER AND THEY REPLACE BOTH LOW BEAM BULBS. BOTH SIDES REMAINED DIM , BUT THE DRIVERS SIDE BARELY SHOWS UP AGAINST THE WALL. THE DEALERSHIP REFUSED TO DO ANY MORE INVESTIGATION AND SAID THAT THE CADILLAC SRX IS NOTORIOUS FOR DIM HEADLIGHTS. MY WIFE REFUSES TO DRIVE HER OWN CAR AT NIGHT FOR FEAR OF RUNNING OFF THE ROAD

LIGHTS ON DIM ARE SO DIM YOU CAN BARELY SEE. PROBLEM WITH SEALS IN LIGHT ASSEMBLY. HAVING TO REPLACE BUT UNDERSTAND THAT IT IS A COMMON PROBLEM AND A FLAW IN THE SRX.

Mileage: 75,000

NOTICE LOW BEAM HEAD LIGHTS WERE HORRIBLE AT NIGHT. CHECK EVERYTHING AND NOTED THERE WAS A PROBLEM WITH REFLECTOR. TODAY TOOK THE SRX TO CADILLAC DEALER AS PURCHASED EXTENDED WARRENTY. DEALER NOTED THERE WAS A PROBLEM BUT WARRENTY WOULD NOT COVER REPLACING THE ASSEMBLY AS NEEDED. WAS ADVISED THE COST TO REPLACE THE PAIR WOULD BE 1700.00 NEEDLESS TO SAY I DID NOT HAVE THE WORK DONE. IT IS AN EXTREME NIGHT TIME DRIVING HAZARD AND A VERY COSTLY REPAIR. SOMETHING NEEDS TO BE DONE ABOUT IT.

Mileage: 45

LOW BEAMS ON HEADLIGHTS PROVIDE EXTREMELY POOR ILLUMINATION PRODUCING BARELY 10-15' BARELY LIT ROADWAY. DEALER ACKNOWLEDGES PROBLEM BY VISUAL OBSERVATION BUT SAYS 'COMPUTER' SAYS ACCEPTABLE. CHECKED INTERNET AND FOUND NUMEROUS COMPLAINTS ON 2013 AND 2014 MODELS. EXTREMELY DANGEROUS ON DARK ROADS WITH LITTLE OR NO STREET LIGHTING. HELP

IN MANY WEBSITES, PEOPLE ARE REPORTING THAT CADILLACS SRX IS A SAFETY HAZARD AT NIGHT BECAUSE THEY HAVE A VERY POOR HEADLIGHT LIGHTING. THE LIGHTS ARE SO DIM; THE DRIVER CAN NOT SEE THE ROAD. I JUST SPENT $70.00 REPLACING THE BULBS FOR BRIGHTER BULBS, AND IT DID NOT MAKE ANY DIFFERENCE. IT SEEMED LIKE THE CAR IS RUNNING ON DAYLIGHT RUNNING LIGHTS AT NIGHT. THIS ISSUE IS A SAFETY CONCERN. PLEASE REVIEW HOW MANY TIMES PEOPLE HAVE REPORTED THIS ISSUE ON THIS WEBSITE; HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/SRX/2010/

Mileage: 3

CAN NOT SEE WITH LOW BEAMS AT NIGHT. ALSO, THE SCREEN FREEZES ON THE "CUE" DISPLAY

A DIM HEADLIGHT ISSUE EXISTS WITH THE SRX. A CADILLAC SERVICE TECHNICIAN TOLD ME PART OF THE PROBLEM IS WITH THE LENS AND AN OVAL PART OF THE LENS GETS CLOUDED AND DOESN'T PROJECT LIGHT CORRECTLY. THE LIGHTS ARE SO DIM I HAVE TO USE MY HIGH BEAMS WHEN POSSIBLE TO SEE. USING THE HIGH BEAMS CAN IMPAIR THE VISION OF ONCOMING TRAFFIC, SO I HAVE TO USE THEM CAUTIOUSLY. THIS HEADLIGHT PROBLEM IS DEFINITELY A SAFETY HAZARD. THIS HAS BEEN A KNOWN ISSUE SINCE 2011 AND GM HAS NOT INFORMED THE OWNERS. I HAVE CONTACTED THE CADILLAC CUSTOMER ASSISTANCE CENTER TO FILE A COMPLAINT AND TO REQUEST HELP IN GETTING THIS ISSUE RECTIFIED. HOWEVER, I WAS TOLD THERE WAS NOTHING THEY COULD DO. THE DEALERSHIP WANTS AN EXORBITANT AMOUNT OF $1600 TO FIX THIS KNOWN PROBLEM. THIS IS VERY UNFAIR TO THE CONSUMERS. GM SHOULD BE CONCERNED THAT THIS DEFECT INCREASES THE CHANCE OF AN ACCIDENT WHICH CAN RESULT IN INJURY OR DEATH. DUE TO THE SERIOUSNESS OF THESE FAULTY HEADLIGHTS, I AM REQUESTING INTERVENTION AND ASSISTANCE FOR ME AND OTHER OWNERS OF THE SRX TO GET OUR VEHICLES REPAIRED EITHER FREE OF CHARGE OR AT A REASONABLE PRICE. THANK YOU SO MUCH AND I LOOK FORWARD TO HEARING FROM YOUR AGENCY SOON.

Mileage: 50,000

IN 2016 THE HEADLIGHTS BEGAN TO DIM. THE BEAMS BECAME SO BAD IT WAS DIFFICULT TO SEE AT NIGHT AND WAS UNSAFE TO DRIVE. THE DEALER SAID IT WAS A COMMON PROBLEM. THE HEADLAMP HOUSING BUBBLED CAUSING IT TO OBSTRUCT THE BEAM. IN OUR CASE IT WAS LIKE AN UPPER EYELID CLOSING OVER THE EYE. THE HEADLAMPS HAD TO BE REPLACED.

Mileage: 57,000

OUR LOW BEAM HEADLAMPS ARE DIM. WE BOUGHT THE CAR IN MAY 2015, THEN LEFT THE AREA. WE TOOK IT IN FOR ROUTINE SERVICE THREE MONTHS LATER AND COMPLAINED ABOUT THEM. WE WERE UNDER BUMPER TO BUMPER WARRANTY FOR 50,000 MILES. WE WERE TOLD THAT'S JUST THE WAY THEY ARE. WE TOOK IT IN TO OTHER DEALERSHIPS AS WE TRAVELED AND WERE TOLD THE SAME THING. AFTER 9 DIFFERENT TIMES OVER 2 1/2 YEARS, WE FINALLY INSISTED THEY BE CHECKED, AFTER OUR WARRANTY HAD RECENTLY EXPIRED. THEN THEY CONFIRMED THERE WAS AN INTERNAL FAULT WITH THE LAMPS AND THEY NEED TO BE REPLACED, AT A COST OF $1,100. WE CONTACTED GM WITH OUR COMPLAINT. THE BEST THEY WILL DO IS INSTALL THEM FOR FREE, BUT WE HAVE TO PAY OVER $800 FOR NEW LAMPS. WE HAVE SINCE LEARNED THERE IS A CLASS ACTION SUIT STARTING BECAUSE THIS IS A HUGE PROBLEM FOR MANY. WE LITERALLY CANNOT SEE AT NIGHT OR BEFORE DAYLIGHT WITHOUT USING OUR HIGH BEAMS. WE NOW WILL REPLACE THEM OURSELVES WITH AFTER MARKET PARTS BUT THAT'S NOT A GUARANTEE THAT WILL FIX THE PROBLEM. WE SAW A NUMBER OF COMPLAINTS ON YOUR WEBSITE. WHAT MAKES US ANGRY IS THAT WE WERE LITERALLY BLOWN OFF WITH OUR COMPLAINT 9 TIMES AT VARIOUS DEALERSHIPS (ATTACHMENT HAS ALL THESE DOCUMENTED) BEFORE A DEALERSHIP SAID THEY HAD JUST DIAGNOSED THIS PROBLEM WITH ANOTHER CUSTOMER AFTER SHE INSISTED THE SERVICE ADVISOR DRIVE IT HOME ONE NIGHT. IT IS A SAFETY HAZARD AND A DEFECT. WE ASSURE YOU, CADILLAC IS AWARE OF IT. THERE ARE A LOT OF US DRIVING UNSAFELY. WE TRY TO AVOID DRIVING AT NIGHT OR DUSK BUT THAT'S NOT ALWAYS POSSIBLE.

THE HEADLIGHTS HAVE BEEN DIM FROM THE TIME WE BOUGHT THE CAR, BUT HAVE BECOME DIMMER OVER THE PAST MONTHS. IT IS HARD TO SEE AT NIGHT ON A WELL LIT STREET AND JUST ABOUT IMPOSSIBLE ON A DARK NEIGHBORHOOD STREET. I AM AFRAID THAT THIS WILL LEAD TO AN ACCIDENT AND INJURY. THE PROBLEM IS GETTING WORSE. I FEEL THE NEED TO DRIVE WITH THE BRIGHTS ON ALL THE TIME NOW.

Mileage: 49,000

HEADLIGHTS TOO DIM TO DRIVE AT NIGHT UNLESS HIGH-BEAMS ARE USED. TOOK TO DEALER AND THEY WANTED $1800 TO CHANGE BOTH HEADLIGHT ASSEMBLIES. APPARENTLY THE BULB REFLECTORS HAD DISCOLORED AND REDUCED THE LIGHT OUTPUT.

Mileage: 59,500

PURCHASED CAR 1 YEAR AGO AND CANT DRIVE IT WHEN ITS DARKOUT DUE TO POOR HEADLIGHT VISABILITY ON LOW BEAM, HIGHBEAMIS REALLY GOOD, LOW BEAM IS LIKE YOU DONT HAVE HEAD LIGHTS ON. DROVE IT AT 5 AM AND ALMOST WRECKED TWICE NOT BEING ABLE TO SEE THE ROAD WHERE I WAS DRIVING. SECOND ISSUE THERE WAS A RECALL FOR BUT IT CAME UP THAT I HAD NO RECALLS AT THIS TIME. NHSTA 14132 GM 14132. DOES NOT DO THIS ALL THE TIME BUT FREQUENTLY LIKE THIS AM WHEN I WAS DRIVING IT, HAS DONE THIS ALSO SINCE I BOUGHT CAR A YEAR AGO.

Mileage: 41,000

HEADLIGHTS DO NOT EMIT ENOUGH LIGHT WHILE DRIVING AT NIGHT. IT IS VERY DIFFICULT TO VIEW THE ROADS DURING NIGHT TIME DRIVING. IT IS VERY DANGEROUS TO DRIVE AT NIGHT. WARRANTY WONT COVER TO FIX ISSUE. THERE ARE A LOT OF COMPLAINTS ABOUT THIS ISSUE AND THEY HAVE NOT RECALLED THE CAR TO FIX.

THE HEADLIGHTS ON THIS VEHICLE ARE DANGEROUSLY DIM. I HAVE SPOKEN TO NUMEROUS OWNERS WHO SUGGESTED THE SAME ISSUE. THE DEALERSHIPS WANT TO CHARGE OVER $2000.00 TO CORRECT THIS AND IT IS NOT CLEAR THAT REPLACING THESE LIGHTS WITH THE SAME LIGHTS WILL REPAIR THE ISSUE. THIS NEEDS GOVERNMENT ACTION OR PEOPLE WILL GET HURT.

Mileage: 51,000

TL* THE CONTACT OWNS A 2013 CADDILIAC SRX. THE CONTACT STATED THAT THE EXTERIOR HEADLAMPS HAD NOT EMITTED ENOUGH LIGHT WHILE DRIVING. THE CONTACT STATED THAT IT WAS DIFFICULT TO VIEW THE ROADS DURING NIGHT TIME DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE HEADLIGHTS WERE REPLACED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. THE VIN WAS NOT PROVIDED.

Mileage: 40,000