2013 CADILLAC SRX Unknown Or Other Problems

37 complaints about Unknown Or Other

37
Complaints
0
Crashes
1
Fires
0
Deaths

High Severity Issue

This component has been associated with crashes, fires, or deaths.

This Problem Across All Years

All Unknown Or Other Complaints (37)

Jul 11, 2025

Don’t no

Nov 2, 2024

My transmission is sleepin and it only goes to second gear for like 20 min then it won’t move at all

Aug 6, 2023

Opened my back hatch to put groceries in at store, and the hatch opened lifted up and then went up and down then closed on me. Glad I got out of the way in time.

Jul 16, 2023

Manufacture recalls

Apr 24, 2023

2013 CADILLAC SRX. CONSUMER WRITES SEEKING REIMBURSEMENT. THE CONSUMER STATED SHE PURCHASED A LEMON. UPON RECEIVING THE VEHICLE AND WENT TO GET THE TIRE REPAIRED BUT WAS INFORMED BY THE SERVICE SHOP THERE WAS $7663.00 WORTH OF DAMAGES FOR THE VEHICLE.

Oct 31, 2022

My suv has a noticeable sometimes unsafe lag in the transmission Sometimes 3-4 sec lag Had in dealership shop 2-3 times they cannot reproduce they say. There was a recall for this very issue in 2014. Says recall was performed but obviously did not fix it. It is now out of Warrenty and still lagging

Dec 27, 2021 Fire

VEHICLE FIRE & MOLD. My 2013 Cadillac SRX had water leaking in/draining incorrectly from the sunroof, which in return pooled water in the front and rear of my vehicle. This water caused my trunk to COMPLETELY stop operating (water pooled at trunk latch/rusted), as well as water to saturate the electrical components near the front of my car and a FIRE TO ITNITE WHILE I WAS DRIVING THE VEHICLE! Fire truck responded, pooled water found, mold also found because of previously unknown pooled water, and insurance totaled vehicle. SO SCARY! SO DISAPOINTED! THIS LEAKING WATER ISSUE HAS BEEN REPORTED ON MANY FORUMS FOR THE SAME CADILLAC MAKE AND MODEL AND IT THREATENED MY LIFE. The sun roof draining tubes MUST BE RECALLED. I’m now out of a vehicle because of it and just grateful I was able to exit my vehicle as it filled with smoke.

May 12, 2021

THE CUE SYSTEM (CONTROLS RADIO, NAVIGATION, WEATHER ALERTS, CLIMATE CONTROLS AND VEHICLE SETTINGS) IS NON RESPONSIVE. I CANNOT ACCESS THE SYSTEMS TO MAKE SPECIFIC ADJUSTMENTS TO CLIMATE CONTROL SETTINGS (DIRECTING THE HEAT OR AIR TO THE FEET OR CHEST AREA) PROGRAM NEW RADIO STATIONS, ADD A NEW CELL PHONE FOR HANDS FREE OPERATIONS, INPUT VEHICLE NAVIGATION DESTINATIONS OR MAKE SETTING CHANGES TO THE VEHICLE OPERATION. THIS IS HAZARDOUS AS I RELY ON THE VEHICLE NAVIGATION TO FIND LOCATIONS IN OUT OF TOWN LOCATIONS, WEATHER AND ROAD ALERT INFORMATION AND HANDS FREE CELL PHONE OPERATION TO RECEIVE CALLS. I HAVE RESET THE SYSTEM ACCORDING TO THE INSTRUCTIONS IN THE OWNERS MANUAL BUT IT DOES NOT RESTORE THE TOUCH SCREEN FUNCTIONS. THIS IS A DEFECT IN THE DESIGN OF THE SYSTEM AND GM WAS AWARE OF IT AS EARLY AS 2014-2015. THE DEALERSHIP WANTS MORE THAN $2000.00 TO REPLACE THE WHOLE UNIT WITH AN IDENTICAL ONE THAT HAS THE SAME DEFECT. THERE NEEDS TO BE A RECALL ISSUED ON ALL OF THESE CADILLACS.

Mileage: 70,000

Nov 27, 2020

PASSENGER HEADLIGHT HAS WATER INSIDE, HEADLIGHT DIMMED, CAN'T SEE ON ONE SIDE OF CAR, DRIVING CAN'T SEE AT NIGHT

Mileage: 49,400

Nov 24, 2020

TOUCH SCREEN HAS DEVELOPED A SPIDER WEB THAT MAKES THE TOUCH SCREEN USELESS. THIS SCREEN WAS REPLACED WHILE UNDER WARRANTY AT 50,000 MILES. I NOW HAVE 103,000 MILES AND WAS TOLD TO REPLACE THIS WOULD BE $1000. AFTER CHECKING ONLINE MANY OWNERS HAVE HAD THE SAME PROBLEM. OBVIOUSLY AN ISSUE WITH THIS YEAR AND MODEL OF THE CADDILAC SRX.

Mileage: 100,000

Oct 13, 2020

I BOUGHT MY VEHICLE 6 MONTHS AGO. I NEVER OWNED A CADILLAC AND I REALLY LOVE IT BUT THERE ISN'T ALOT OF LEG ROOM IN THE BACK SEAT AND ITS HARD TO SEE THE TURN SIGNAL LIGHTS BEING 6'4 THE WAY THE WINDOW IS SHAPED I HAVE TO HUNCH TO THE SIDE AND LOOK UP. MY MAIN PROBLEM IS THE TOUCH SCREEN FROM THE CUE APPLICATIONS. IT DOESN'T REGISTER MY TOUCH SO I HAVE TO GO THROUGH THE STEERING WHEEL BUTTONS TO CHANGE ANYTHING. MY VEHICLE ONLY HAS 56,000 MILES ON IT I DON'T THINK SOMETHING LIKE THAT SHOULD GO OUT THAT FAST. I HAVE READ OTHER OWNERS STATING THE SAME THING. THERE SHOULD BE A RECALL ON THIS CAUSE S PERSON SHOULDN'T HAVE TO GO THROUGH THE STEERING WHEEL BUTTONS WHEN THERE IS A TOUCH SCREEN TO DO THAT. I THINK WE SHOULD HAVE THE NEWEST SOFTWARE AVAILABLE OR PUT A NEW UPDATED VERSION INSTEAD OF THE ONE THAT WAS FIRST PUT OUT. THANKS FOR YOUR ATTENTION IN THIS MATTER

Mileage: 55,000

Aug 28, 2020

SHIFT TO PARK ERROR-CAR NOT REGISTERING WHEN IN PARK. SYSTEM DISPLAY SAYS "SHIFT TO PARK" AFTER MOVING SHIFT CONTROL TO THE PARK POSITION. WILL NOT ALLOW ME TO SAFELY SHUT DOWN/TURN OFF VEHICLE. HAS HAPPENED A COUPLE OF TIMES NOW WHILE STATIONARY IN PARKING LOT AND IN MY GARAGE. I AM NOT SURE IF CAR IS ACTUALLY IN PARK OR NOT AND AM AFRAID VEHICLE WILL ROLL. HAS HAPPENED A FEW TIMES, THE FIRST FEW TIMES I COULD JIGGE THE SHIFT CONTROL AND IT WOULD CLEAR THE ERROR. NOW I HAVE TO REBOOT MY SYSTEM TO SHUT THE CAR DOWN.

Mileage: 64,000

Jul 28, 2020

THE CUE SYSTEM IS LOCKED UP AND WILL NOT RESPOND ONLY HAS 22,230 MILES

Mileage: 22,230

Jun 25, 2020

TOUCH SCREEN BECAME INOPERABLE; FIRST THE FAN STARTED NOT WORKING TO DEFROST THE WINDOW INTERMITTENTLY, THEN THE CHOICE OF VENTING STOPPED WORKING, THEN THE RADIO. REPAIR: DEALERSHIP REPLACED TOUCH SCREEN (F-CONTROL) COSTING US $1507.72. ...SUBMITTED AS I SEE YOU ARE REVIEWING SAME ISSUE IN TESLAS. *TR

May 9, 2020

THE TOUCH SCREEN DOES NOT WORK AT ALL. IT'S A SAFETY HAZARD AS YOU CANNOT CHANGE THE AC/HEAT/DEFROST ETC. I'VE TRIED DOING THE FACTORY RESET AND THAT DOES NOT FIX THE RADIO PROBLEM EITHER. *TR

Mar 28, 2020

THE CADILLAC CUE SYSTEM BECOMES NON RESPONSIVE WHICH DOES NOT ALLOW YOU TO CONTROL MOST THINGS WHICH ARE ELECTRONICALLY CONTROLLED FROM THAT SYSTEM WHICH IS THE RADIO, AIR CONDITIONING SYSTEM, AND OTHER SYSTEMS. YOU DO NOT HAVE TO BE IN MOTION TO USE THIS SYSTEM. THE SYSTEM DEVELOPED SMALL CRACKS ALL OVER WHICH START FROM THE CORNERS AND THE DEALERSHIP REFUSES TO FIX THEM.

Mileage: 69,999

Feb 18, 2020

WHILE CAR WAS RUNNING IT STARTED JERKING AND IT WOULD NOT GO FASTER THAN 20MPH. WHEN CAR CAME TO A STOP IT TURNED OFF. WHEN STARTING THE CAR BEFORE IT STARTS RUNNING IT WOULD JERK AGAIN AND SLOWING GO UP TO MAX 30MPH.

Feb 6, 2020

WHILE UNDER WARRANTY I HAD A NEW CUE INSTALLED. A LITTLE OVER A YEAR LATER IT WENT OUT AGAIN; HOWEVER, THIS TIME I WAS QUOTED $1500 TO REPAIR IT. A FRIEND HAS THE SAME CAR AND HERS WAS RECALLED AND REPLACED.

Aug 19, 2019

TAKATA RECALL ABOUT 2 WEEKS AGO, I NOTICE WHILE DRIVING THAT I'M LOOSING THE ACCELERATION. THE FRONT GAUSR OF RPM IS NOT CONSISTENT. WE CAN FEEL THE ENGINE IS HAVING TROUBLE GOING FORWRD EVRY TIME I PUNCH IN THE GAS PEDAL. MY PASSANGER AND I CAN FEEL THE ACCELERATION BIT CHOCKING. SO, I BROUGHT IT SOME MECHANICS & THEY SAYS POSSIBLE TIME CHAIN PROBLEM. THEY DIAGNOSE THE CAR AND HERE SOME OF THE CODE CAME OUT. P0011, P0014, P0016, P0018, P0021. AT FIRST, THEY THOUGHT OF CHANGING THE CAMSHAFT SENSORS AND CRANKSHAFT SENSORS MAYBE IT WOULD RESOLVE THE PROBLEM BUT IT DIDN'T. THEY SUGGEST TO CALL THE CADILLAC DEALER POSSIBLE FOR RECALLS. I DRIVE MY CAR DAILY TO WORK, FROM MERCED TO LATHROP, THAT'S ABOUT 120 MILES BACK AND FORT. I USED TO DRIVE MY CAR FROM MERCED TO FREMENT FROM THE PAST 4YEARS EVERYDAY BUT I GOT TRANFER TO LATHROP ABOUT 2 YEARS NOW.

Mileage: 73

Jul 25, 2019

TAKARA RECALL" THE CADILLAC 2013 SRX LUXURY LATCH GATE WILL NOT UNLOCK WHEN I HAD A FLAT TIRE TO GET THE SPARE TIRE OUT THE BACK. ALSO WHEN IT DID OPEN IT SLAMMED ON TOP OF MY BACK AND WOULD NOT STOP CLOSING.

Mileage: 72,000

Jan 29, 2019

HEADLIGHTS ON DIM ARE ALMOST NON EXISTENT AND DANGEROUS. BRIGHT LIGHTS WORK GREAT BUT YOU CAN'T DRIVE WITH BRIGHTS. THE DIM LIGHTS ARE LIKE DRIVING WITH A FLASHLIGHT WITH ALMOST DEAD BATTERIES. DANGEROUS!!!

Jan 23, 2019

HEADLIGHTS ARE HAZY CAN NOT SEE ANYTHING WHILE DRIVING DURING THE NIGHT. THIS COULD CAUSE A BAD ACCIDENT. POPPING NOISE ON FRONT DRIVER SIDE WHILE CAR IS RUNNING DEALERSHIP SAYS IT WAS A LOOSE AXEL NUT. THE DEALERSHIP TRIED REPAIRING IT TWICE, STILL THE SAME.

Dec 19, 2018

THE MOTHER BOARD IN MY CADILLAC CUE CONTROLS IS GOING OUT FOR THE 3RD TIME. CADILLAC HAS ADMITTED TO KNOWING THAT THE BOARD THEY PUT IN THEIR VEHICLES ARE TRASH. CADILLAC HOWEVER DID NOT NOTIFY ME BEFORE OR AFTER I PURCHASED THE VEHICLE THAT THESE MOTHER BOARDS ARE TRASH AND WILL FAIL ABOUT EVERY 1 1/2 YEARS AND MUST BE REPLACED FOR AROUND $1,100 TO $1,850. AT TIMES THE SCREEN WILL BE BLACK AND YOU CANNOT DO ANYTHING WITH THE RADIO, A/C OR ONSTAR FUNCTIONS. AT TIMES THE SCREEN WILL START TO SHIMMY AS IF IT IS HAVING A SEIZURE. AT TIMES IT WILL START TO MAKE BEEPING NOISES AND RANDOMLY ASSIGN RADIO STATIONS TO MULTIPLE SETTING SPOTS AND YOU HAVE TO GO BACK AND RESET ALL OF YOUR SETTINGS. MY $5,000 BUMPER-TO-BUMPER WARRANTY DOES COVER THE REPLACEMENT HOWEVER ONCE THAT IS EXPIRED I MUST COME OUT OF POCKET AT LEAST EVERY YEAR OR TWO OVER $1,000 TO HAVE IT REPLACED. NO RECALL HAS BEEN DONE TO REPLACE THIS WITH A HIGHER QUALITY, LONGER LASTING MOTHER BOARD

Nov 4, 2018

2013 CADILLAC SRX FRONT HEADLAMPS DO NOT PUT OUT LIGHT. CANT DRIVE IT AT NIGHT. CADILLAC SUGGESTED AFTER MARKET BULBS, ALSO DIDN'T WORK. HAVE NOW INSTALLED FLOOD LIGHTS TO USE FOR DRIVING. HAVE SPENT OVER $600. CADILLAC SAYS THEY HAVE NEVER HEARD OF THIS HAPPENING. CAN'T GUARANTEE PUTTING NEW ONES IN WILL HELP AND IT COULD HAPPEN AGAIN. HOW CAN CADILLAC SELL CARS WITHOUT EFFECTIVE LIGHTS? TERRIBLE SAFETY HAZARD. GOT NO SATISFACTION FROM DEALER OR CADILLAC.

Mileage: 50,000

Oct 16, 2018

THE CUE PANEL NEEDS TO BE REPLACED - $1400 OUCH WON'T ALLOW ME TO DO ANYTHING ON IT NAV, PHONE, WEATHER, ETC. IN MOTION OR STATIONARY

Mileage: 49,000

Sep 27, 2018

THE CUE SYSTEM STOPED WORKING WITH THE TOUGH SCREEN AND ITS NOW IMPOSSIBLE TO SET UP HANDS FREE DRIVING.

Mileage: 62,000

Jul 7, 2018

THE LIFT GATE WILL NOT OPEN DUE TO THE CONTROL MODULE SHORT CIRCUITIING. THIS WAS DUE TO WATER BACKING UP FROM THE SUNROOF DRAIN HOSE WHICH SEEPED INTO THE TRUNK AREA AND SHORTED OUT THE LIFTGATE CONTROL BOX.

Mileage: 80,000

Jun 15, 2018

THE CADILLAC CUE (INFORMATION/NAVIGATION/AIR CONDITION SYSTEM) DEVELOPED SPIDER WEB TYPE CRACKS INSIDE THE SCREEN; THIS MAKES IT HARD TO SEE OR USE CONTROL FEATURES. I WENT ONLINE AND FOUND HUNDREDS OF PEOPLE ARE HAVING THE SAME ISSUE. ONE PERSON HAS ONLY 19,000 MILES AND HAS THE WEB LIKE CRACKS. IT WAS 90 WHEN I GOT INTO MY CAR AND SAW A FEW OF THESE CRACKS (THESE CRACKS ARE SMOOTH TO TOUCH ON SCREEN), BUT A WEEK LATER IT'S GOTTEN BIGGER. A SOURCE SAYS IT'S A FACTORY DEFECT, AND THAT THE CRACKS ARE THER GLUE OR ADHESIVE HAS DISSIPATED, AND IS DETACHING THE SCREEN FROM THE ACTUAL COMPONENT. I HAVE 44,000 MILES ON MY VEHICLE ... IT STAYS UNDER THE CARPORT, BUT IS STILL HAVING THIS ISSUE. WITH SO MANY PEOPLE COMPLAINING AND POSTING PICTURES ON GENERAL MOTORS DISCUSSION THREAD, ONE WOULD THINK SOMETHING WOULD'VE GOTTEN DONE. AS STATED BEFORE, IT WAS A SMALL LINE AND IT'S CONSTANTLY SPREADING THROUGHOUT THE CADILLAC CUE SCREEN. IT'S A SIMPLE ISSUE, BUT SHOULD CONSUMERS HAVE TO PAY THE DEALERSHIP FOR SOMETHING THEY HAVE NO CONTROL OVER? HERE IS THE LINK WITH OTHERS COMPLAINING ABOUT THER SAME THING. HTTPS://WWW.CADILLACFORUM.COM/FORUM/CADILLAC-SRX-10/CUE-SCREEN-SPIDER-WEBBING-16740/

Mileage: 44,500

Nov 19, 2017

CAN NOT SEE WITH LOW BEAMS AT NIGHT. ALSO, THE SCREEN FREEZES ON THE "CUE" DISPLAY

Nov 14, 2017

CADILLAC CUE TOUCHSCREEN IS INOPERABLE. VEHICLE HAS 31,000 MILES. I PURCHASED THE VEHICLE NEW. VEHICLE IS OUT OF WARRANTY BUT ACCORDING TO WEB SEARCHES, THIS IS A COMMON PROBLEM WITH THE CUE. THE TOUCHSCREEN IS NON-RESPONSIVE TO TOUCH INTERFACE FOR VARIOUS AUTOMOTIVE SYSTEMS WHICH COULD BE A SAFETY HAZARD. SUCH AS DEFOGGING OR DEFROSTING THE WINDSHIELD. SYSTEMS SUCH AS NAVIGATION, INTERIOR CLIMATE CONTROL, MEDIA CONTROLS, BLUETOOTH CONTROLS, AND OTHER ELECTRONIC CONTROLS. THE DEALERSHIP SAYS IT IS OUT OF THEIR CONTROL. I DO NOT WANT TO PAY $2500 (CADILLAC QUOTE) TO REPAIR SOMETHING THAT APPEARS TO BE A COMMON FAILURE ITEM FOR THE YEAR MODEL.

Mileage: 30,000

Oct 3, 2017

THE COMPUTER ON THE DASH THAT CONTROLLS THE BACK UP CAM RADIO ETC. HAS BEEN REPLACED WHILE UNDER WARRANTY BEGAN CRACKING FOR NO APPARENT REASON. CADILLAC WILL NOT REPLACE THE PART AND CANNOT GUARANTEE THE PART WILL NOT FAIL A 3RD TIME. TOLD MANY PEOPLE HAVE THIS PROBLEM.

Jun 20, 2017

THE CADILLAC CUE SYSTEM IS NOT RESPONDING,IT IS COMPLETELY FROZEN. I AM NOT ABLE TO CONTROL THE CLIMATE NOR HOT OR COLD, NOT ABLE TO DEFROST MY CAR. THE SCREEN DEFECT CAN CAUSE OR COULD LEAD TO THE LOSS OF VENTILATION CONTROL FUNCTIONALITY. THIS IS DANGEROUS AND MOST CERTAINLY A SAFETY ISSUE. THE ISSUE OCCURRED WHEN CAR WAS STATIONARY AS I WAS TURNING MY CAR ON TO HEAD HOME FROM WORK I NOTICED THE SCREEN WAS NOT FUNCTIONING.

Oct 11, 2016

CUE MALFUNCTIONING: I PURCHASED MY CAR TWO MONTHS AGO AND IT HAS BEEN IN THE SHOP FOR THE PAST MONTH AFTER THE CUE QUIT RESPONDING. THE CADILLAC DEALER CANNOT DO ANYTHING TO HELP BECAUSE CADILLAC DOES NOT MAKE THE CUE ANY MORE. CALLED CUSTOMER SERVICE AND TOLD THEM THAT I WAS TOLD TO "GET IN LINE BECAUSE THERE ARE MORE THAN 700 CUSTOMERS AHEAD OF YOU WITH THE SAME PROBLEM". REALLY? AND THAT'S JUST ONE SHOP! WE HAVE CALLED AROUND, NO ONE HAS THE OEM PARTS. THE ONLY OPTION IS A REFURBISHED UNIT. WE HAVE TRIED THAT, THE UNIT WAS DEFECTIVE. SO HERE I AM, STUCK PAYING FOR A CAR I CANNOT FULLY USE BECAUSE ALL OF THE SETTINGS ARE IN THE CUE. TO FIX THE ISSUE WILL COST $1,500 BUT THAT'S ONLY IF I CAN GET AROUND TO FIXING IT OR WHENEVER 700+ OTHER CUSTOMERS' CUES ARE FIXED... HOWEVER LONG THAT WILL TAKE!

Mileage: 75,000

Dec 14, 2015

VERY DISAPPOINTED IN THIS CAR. PURCHASED NEW. WE ARE STILL WORKING FOR RESOLUTION TO THE TCM TRANSMISSION CONTROL MODULE RECALL- THE DEALER ORIGINALLY REPROGRAMMED THE TCM USING WRONG PROGRAM WHICH CAUSED A HUGE DELAY BETWEEN SHIFTS. IT WAS REPROGRAMED SEVERAL MONTHS LATER, BUT NOW IS EXPERIENCING THE LAG WHEN THE CAR IS IN "ECO"MODE..OCCURS WHEN THE CAR ACCELERATES TO 10 MPH, BREAKS ARE APPLIED, THEN GO TO ACCELERATE AGAIN--THERE IS A HUGE LAG--NEARLY HIT TRYING TO PULL INTO TRAFFIC. IN NORMAL MODE, THIS IS NOT AS PREVALENT, BUT IS NOT SHIFTING AS IT SHOULD. WITH THE REAR TOE NUT RECALL, THE DEALER TIGHTENED THE TOE NUTS.. THAT'S ALL THEIR NOTES STATE. WE TOOK THIS VEHICLE IN TO HAVE THEM DIAGNOSE A MULTITUDE OF ISSUE--ONE OF WHICH UNEVEN TIRE WEAR AND CHIPPING. THEY DETERMINED THAT THE REAR TOE WAS OUT OF ALIGNMENT SUBSTANTIALLY.-- APPEARS THAT WHEN THE RECALL WAS COMPLETED, ALL THEY DID WAS TIGHTEN THE TOE ADJUSTS (EVEN IF IN ALIGNMENT OR NOT) IF YOU LOOK AT THE RECALL REPORT, GM AMENDED THE SOP FOR RESOLVING THIS ISSUE IN EARLY 2015 WITH ADDITIONAL PICTURES OF HOW TO PROPERLY TIGHTEN THE TOE--WE ASKED THAT GM REPLACE THESE BADLY WORN TIRES, BUT THEY DECLINED--THE CAR HAS 28,000 MILES, AND IT ALREADY NEEDS NEW TIRES... !? ON 12/5/15 WHILE CLEANING THE VEHICLE, I FOUND SOME BEARINGS IN THE DRIVERS FLOOR BOARD--ALONG WITH SOME WHITE PLASTIC THAT HOUSES THE BEARINGS--I GUESS IT CAME FROM THE SEAT TRACK?--TAKING IN TO DEALER TO EXAMINE. THE CAR ALSO HAS EVIDENCE OF POWER STEERING FLUID LEAKING FROM THE RESERVOIR--AND UNDER THE DRIVER'S SIDE OF THE VEHICLE DUE TO POWER STEERING FLUID RESIDUE IN EACH OF THESE LOCATIONS. A PECKING NOISE IF PREVALENT AT SLOW SPEEDS. THE REAR CV SHAFT HAS THE PAINT WORN OFF WHERE SOMETHING IS IN CONTACT. ALSO CONFIRMED DURING ALL OF THIS THAT THE CAR HAS BEEN PAINTED--PRIOR TO US DRIVING OFF OF THE LOT NEW IN 2013

Mileage: 28,500

Jul 24, 2015

WE HAVE BEEN RECEIVING THE CARD TELLING US WE HAVE ACTIVE RECALLS ON OUR VEHICLE OF THE FOLLOWING: 13053 DRIVER SHIFT CONTROL FEATURE MAY DISENGAGE; 13116 LOOSENING OF THE WHEEL NUTS; 14132 LAG IN ACCELERATION & 14457 REAR TOE LINK ADJUSTER LOCK NUT TORQUE. WE HAVE TAKEN THE VEHICLE TO SAM SWOPE CADILLAC IN LOUISVILLE KY & CHAMPION CHEVROLET IN LAGRANGE KY & BOTH REFUSE TO PERFORM THE RECALL WORK BECAUSE OUR TITLE IS A REBUILT TITLE. WHY DOES THAT MAKE A DIFFERENCE, WE STILL NEED TO HAVE THESE ISSUES FIXED. OUR VEHICLE IS PROPERLY TITLED, LICENSED & WE HAVE FULL COVERAGE INSURANCE. (THE REASON IT IS A REBUILT TITLE WAS REAR DAMAGE ON THE LOT. IT ONLY HAD 35 MILES ON IT WHEN WE GOT IT!) I WANT TO GET THESE RECALLS TAKEN CARE OF, BUT CAN'T FIND ANYONE TO PERFORM THEM THRU THE RECALL NOTICE. COULD YOU PLEASE ADVISE WHAT OUR NEXT STEPS OUGHT TO BE? REBUILT TITLE OR NOT, THESE RECALL SERVICES NEED TO BE PERFORMED ON OUR VEHICLE. THANK YOU

Dec 2, 2013

THIS IS A PROBLEM THAT IS HAPPENING BECAUSE OF THE STOP/START BUTTON. BECAUSE THERE IS NO KEY FOR THIS VEHICLE YOU ARE ABLE TO PUSH THE STOP BUTTON WITH THE CAR IN GEAR AND IF YOU DO NOT PAY ATTENTION TO THE WARNING LIGHTS OR CHIME AND GET OUT OF THE CAR IT WILL ROLL AWAY. THIS HAS HAPPENED ON MORE THAN ONE OCCASION AND LUCKY NO INJURIES SO FAR. BECAUSE OF THE INTERLOCK BETWEEN THE KEY AND THE GEAR SELECTOR ON A VEHICLE WITH A KEY YOU ARE NOT ABLE TO REMOVE THE KEY TILL THE VEHICLE IS IN PARK. I KNOW A LOT OF CARS NOW HAVE THE STOP/START BUTTON SO AM THINKING THIS MAY CAUSE A LOT OF ACCIDENTS IF THEY ALL WORK IN THIS MANNER. *TR

Mileage: 5,000

Sep 8, 2013

I PURCHASE A CADILLAC SRX 2013 AND AFTER A 6 HOUR TRIP A VERY LOUD NOISE STARTED COMING FROM THE LEFT FRONT SIDE OF THE VEHICLE. I HAVE HAD IT IN THE SHOP 5-6 TIMES. THEY STATE THAT THE NOISE IS REPRODUCIBLE BUT THEY CAN SEEM TO NAIL DOWN WHERE IT IS COMING FROM. THE NOISE BECOMES LOUDEST AT 35-40 THEN AT 78-80 MPH. THE VEHICLE IS STILL UNDER WARRANTY AT BENNY BOYDS. I TOOK IT TO ALDERSON AND THEY SAID THEY THOUGHT IT WAS IN THE FRAME. HOWEVER GM SENT A REP. AND HE DENIED THERE WAS ANY SOUND COMING FROM THE FRONT END EVEN WITH THE MECHAINC IN THE BACK SEAT VALIDATING THE NOISE. IVE HAD TWO DIFFERENT DEALERSHIPS AND A OUTSIDE MECHANIC VALIDATE THE PROBLEM, BUT THEY ARE UNABLE TO FIX IT. IT IS A ROTATIONAL NOISE THAT IS NOT HEARD IN OTHER SRX'S. I TRIED THE LEMON LAW BUT THE REP DENIED THE PROBLEM AND I WAS ADVISED TO JUST CONTINUE TAKING THE CAR INTO THE SHOP UNTIL THEY CAN FIX IT.

Mileage: 3,000