2014 CADILLAC SRX Exterior Lighting Problems

For years I did not drive at night because I could not see the road well enough to feel secure driving after dark. Fast forward when my daughter asked me if my headlights were on, I realized it was the dim headlights on low beam that was the issue all these years and not my eyesight at night. I have a 2014 Cadillac SRX. Never received a safety notice or recall from GM nor the dealership. This has been proven to be a major GM problem they should be required to fix.

It has been an ongoing issue for years concerning the dimness of the headlights on this vehicle. Virtually impossible to drive at night , can’t even see the lane markings with lights on dim. The cause was determined to be leaky seals creating corrosion. I replaced the bulbs myself and it made no difference. No recall was ever granted in spite of multiple complaints and filings with the NATSA. The Cadillac dealer is aware of the problem but has no authority to replace. I have had to let my relatives know of this issue in the event I were to be involved in a nighttime incident.

While on low beam, the headlights are WAY too dim. Apparently, this is a common and well known problem. I just purchased this car, have replaced the bulbs, checked the voltage and cleaned the lens. I cannot see to drive at night on low beam.

📝 Complaint: 2014 Cadillac SRX Dim Headlights Subject: URGENT SAFETY HAZARD AND DEFECT: Severely Dim Headlights on 2014 Cadillac SRX (Affecting 2010-2016 Model Years) – Failure to Act Despite Class Action and NHTSA Complaints Vehicle Information: * Year: 2014 * Make: Cadillac * Model: SRX * VIN [XXX] 4 * Owner/Complainant [XXX] r * Contact [XXX] [XXX] m 1. The Defect and Safety Hazard The headlights on my 2014 Cadillac SRX have become severely and progressively dim, constituting a major safety hazard for night driving. * Hazard: The lack of adequate light output dramatically reduces visibility, compromises the driver's ability to see obstacles, and increases the risk of a severe accident during operation at night, dusk, or in poor weather. This is a critical failure of a core safety component. * Cause: The root cause is a well-documented design flaw in the headlight assembly (affecting 2010-2016 models) that allows moisture to enter the sealed unit. This moisture degrades the internal reflective coating, permanently destroying the light's effective output. 2. Failure to Act Despite Known Issues General Motors (GM) and the appropriate safety regulators have been aware of this critical defect for years, yet no mandatory safety recall has been issued: * NHTSA Complaint History: According to public records, complaints regarding this exact issue have been "pouring in" for the last five years or more. The high volume of complaints clearly demonstrates a systemic, widespread, and dangerous failure across this vehicle platform. * Class Action Lawsuits: This defect has been the subject of class action litigation against General Motors, further establishing that the company is fully aware of the design flaw and the resulting safety hazard. 3. The Unacceptable Repair Burden I am being forced to bear the cost of replacing the defective assembly with a new part that utilizes the same fundamentally flawed design. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Headlamps are very weak on low beams.

Safety Defect Remedies on 2014 Cadillac SRX (VIN: [XXX] ) Dear Sir/Madam, I am writing as the owner of a 2014 Cadillac SRX, VIN [XXX] , to address two critical safety defects that I believe are the manufacturer's responsibility to remedy. Water Intrusion and Electrical Failure: My vehicle has a known defect where water from the sunroof consistently leaks into the trunk. This water repeatedly causes electrical damage to the component located under the spare tire. I have personally replaced this component on three separate occasions, only to have it fail again after rain. This recurring failure disables my rear windshield wiper, a crucial safety feature. Driving with my child in the car while unable to clear the rear window is the most unsafe I have ever felt. Dangerously Dim Headlights: The front headlights are dangerously dim and do not provide adequate illumination for safe night driving. This is a well-documented issue with this model and poses a clear and present danger to my family and others. I have already spent my own money attempting to fix a problem that is a design flaw. I have no desire to pay for any further remedies for these issues. As the manufacturer, General Motors is responsible for the safety of its vehicles. I have also filed a formal complaint with the National Highway Traffic Safety Administration (NHTSA) regarding these matters. I await your prompt response and a clear plan to resolve these critical safety issues at no cost to me. Sincerely, [XXX] [XXX] [XXX] [XXX] Vehicle VIN: [XXX] Current Mileage: 134,683 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Cadillac SRX. The contact stated that the headlamps were extremely dim and failed to properly illuminate the roadway while driving. The high-beam headlights had to be activated to properly illuminate the roadway while driving. The dealer was contacted and notified of the failure. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The headlight bulbs were replaced; however, the failure persisted. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 86,000.

Mileage: 86,000

I noticed that changing out my headlight bulbs on my vehicle that I still could not see at night. I also bought a very good brand / new led lights for my 2014 srx. I have done research and noticed the headlights itself seems to be an issue on a lot of these specific vehicles . It makes it very hard at night to see and honestly makes it very dangerous to drive it darker areas without keeping my brights on .

The contact owns a 2014 Cadillac SRX. The contact stated while driving 20 MPH, the headlights were extremely dim, making it difficult to see while driving at night. The vehicle was not taken to a dealer nor an independent mechanic to be diagnosed or repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure and a case opened. The failure mileage was 16,000.

Mileage: 16,000

The low beams on my 2014 Cadillac SRX are useless at night and dangerous. They are not bright enough to illuminate the road. The car cannot be driven at night unless using the high beams. The problem, as I understand it, is that the coating within the headlight assembly degrades over time due to heat. Hundreds of Cadillac owners have complained of this safety issue to Cadillac and the NHTSA, yet no recall has been issued, and dealerships charge $1800+ labor to fix a well-known defect that makes their cars unsafe.

1. Since owning the 2014 SRX the headlights are so dim to the point of not being able to use the vehicle at night or storms for fear of a crash. Now the Driver side HID Has failed along with the headlights housing to be cloudy on the inside. 2.Rear Door Hatch malfunction. Will not open or close with door switch , key fob or button on rear hatch door. I can open manually and close manually however this is a HUGE inconvenience as the rear door is so heavy. I’ve been told by the service department that it’s a design flaw from Cadillac Sunroof drain?

The contact owns a 2014 Cadillac SRX. The contact stated that while driving at night, the low-beam headlight illumination was extremely dim and created a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The approximate failure mileage was 45,000.

Mileage: 45,000

The seals on the factory headlight housings are faulty. They allow moisture into the low beam unit which blocks the light from projecting properly. The car is also safe to drive at night time.

WE OWN A 2014 CADILLAC SRX THAT WE PURCHASED IN 2019. THE LOW BEAM HEADLIGHTS DO NOT ILLUMINATE THE ROADWAY AT NIGHT. OUR VEHICLE WAS NOT SAFE TO DRIVE AFTER SUNSET. THIS SAME ISSUE HAS BEEN RELAYED TO CADILLAC DEALERS AND TO CADILLAC CORPORATE BY THOUSANDS OF OWNERS BUT THEY HAVE REFUSED TO ADDRESS THE ISSUE SINCE 2016. THIS ISSUE HAS BEEN THE SUBJECT OF SEVERAL CLASS ACTIONS SUITS. THIS ISSUE ON OUR YEAR VEHICLE HAS BEEN REPORTED MORE THAN 300+ TIMES BY OTHER OWNERS OF THIS MODEL. NHSTA NEEDS TO COMPEL GM TO ISSUE A RECALL OF THIS SAFETY DEFECT OR INJURIES OR FATALITIES DUE TO THIS SAFETY DEFECT, WHICH IS WELL KNOWN TO CADILLAC WILL BE THE FAULT OF CADILLAC AND NHTSA.

2014 Cadillac SRX - Driver's side headlight does not work properly on Low Beam. While the light burns, it does not shine forward on the road. It is absolutely as if there was no light at all, when driving at night. Took it to 2 different Cadillac Dealers who tried to fix but was told it was impossible to fix without replacing the entire headlight unit at a cost of more than $2,000. I had this same problem with my 2011 Cadillac SRX, and it was recalled & replaced for free, but there is no recall on the 2014 model - except (I was told) in California. Can't drive at night as a result without driving with High Beam. This is a very dangerous situation.

The contact owns a 2014 Cadillac SRX. The contact stated that the headlights failed to provide adequate illumination while driving at night without warning. The contact stated that the high-beam headlights were needed while driving at night. The dealer was notified of the failure but offered no assistance. The manufacturer was also notified of the failure and a case was filed. The contact was later informed that the vehicle was out of warranty. The vehicle was not repaired. The approximate failure mileage was 160,000.

Mileage: 160,000

The contact owns a 2014 Cadillac SRX. The contact stated that while driving at an undisclosed speed at night, the contact became aware that the passenger’s side headlamp was not functioning. Upon replacing the headlamp, the headlamp failed to function properly. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 138,000.

Mileage: 138,000

The contact owns a 2014 Cadillac SRX. The contact stated that the headlights failed to provide adequate illumination while driving at night. The contact stated that the headlights provided approximately 25 percent illumination. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the headlights needed to be replaced. The manufacturer was contacted, but no assistance was provided. The vehicle was not repaired. The approximate failure mileage was 60,000.

Mileage: 60,000

Projection lense for low beam is very dim. Unable to see road work low beam head light

Running lights (low beans) can not be used. They are on, new, and adjusted properly. I have to drive with high beams on to see at night.

Headlights I been calling GM for years that you can’t drive with the low beam headlights at night it’s like having no headlights on . They say nothing no safety recall and I have read up on this issue and they say the halogen bulb gets so hot it burn the inside of headlight assembly and I would think this would be a safety recall . I hope you can help thanks [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Cadillac SRX. The contact stated that while driving at night, the headlights failed to illuminate. The vehicle was taken to the dealer, where it was diagnosed that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and offered to cover a portion of the repair cost. The failure mileage was approximately 40,000.

Mileage: 40,000

The headlights on Cadillac SRX are defective and Cadillac will not have a recall. The lights are so dim I have to drive with my brights on, which is dangerous to other drivers. If I do not use the high beams, I am not able to see what is on the side of the road at night. There could be a person, other vehicle, etc. Therefore an accident could occur or someone could be injured. Cadillac was assisting with repair costs but that ended a couple years ago and I did not know about it as I did not receive a letter. This is a known defect and many people have expressed concern (I found a forum discussion online regarding this issue). My dealer has quoted a price of $2131.39 to replace the headlight assembly. I would appreciate review of this safety issue with this vehicle.

The headlights are so dim that the Cadillac SRX is unsafe to drive at night. The dealer says that it is a known defect but will only give a small discount to replace the headlight assemblies. These cars are unsafe at any speed ! This car has been garage kept and is very low mileage. Please respond to this. Thanks !

I CAN NOT SEE OUT OF MY HEADLIGHTS AT NIGHT BECAUSE THEY ARE SO DIM. SEARCHING THE INTERNET THIS IS A PROBLEM CADILLAC KNOWS ABOUT FOR MY MODEL AND YEAR, THEY HAVE A CLASS ACTION LAWSUIT ABOUT THIS PROBLEM AND DO NOT HAVE A RECALL! IT IS DUE TO THE HOUSING ON LIGHTS THEY GET MOISTURE IN AND IT MAKES THE BULBS DIM. TO FIX THIS PROBLEM IS $2000 PLUS. CURRENTLY I CAN NOT DRIVE MY VERY EXPENSIVE CADILLAC AT NIGHT WITHOUT THE BRIGHTS ON!

The contact owns a 2014 Cadillac SRX. The contact stated that the front headlights were very dim while driving at night. The contact initially took the vehicle to a dealer where both headlamp bulbs were replaced; despite the bulb replacement, the failure worsened as the contact was forced to use the high beam headlights while driving at night. The vehicle was taken back to the dealer and the contact was informed that faulty wiring was the cause of the failure. The manufacturer was not notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was unknown.

Hello, problem is with the headlights being too dim for nighttime driving. Cannot travel safely most roads at night without turning on the highbeams. Reported issue to the local Cadillac dealer service center and was advised headlights would need total replacement as it is a known issue.

Low beam headlights to dim to drive...very dangerous and gm is aware of the defective headlights

the headlights on this vehicle are so dim that i ran over a large deer carcass in the middle of the highway at night. by the time i saw the carcass in the middle of the road, i was already on top of it!!!!!!!!!!! i couldn't use my brights because i was meeting another vehicle. anyway, the headlights on this vehicle are pure garbage and there needs to be a recall on these lights. this is a major safety hazard for myself and other drivers on the highway. i have no time to use my brakes before an accident will occur with debri or an animal crosing the road. very disappointed that this is not recalled yet!!! do something about this now!!!!!

The headlights on this vehicle are extremely dim and it is unsafe to drive at night without running the high beam lights all the time. This is a huge safety issue that needs to be addressed by cadillac and the lawsuit that was brought against them. All vehicles need to be recalled for the headlights immediately.

Headlights extremely dim.Replacement of lights didn’t improve. I can only drive during the day. I can only drive with high beams if I had to drive at night or early morning. GMC made an offer to replace lights with same defective system & wanted a claim & release signed. For me not to be any part of legal proceedings against them.

Most owners complain to Cadillac but not to NHTSA Cadillac is aware. Low beam headlights on these vehicles are un safe. Especially in drizzle or darkness. This should be urgent!!!! Head light bulb is so hot, it burns the chrome plating off the inside of the headlight assembly. Once chrome is gone, so is the reflectivity needed to project the light through the magnifier and on to the street. Extremely dangerous situation.. This problem has been confirmed and is well known by the manufacturer. This puts everyone in and around the SRX in grave danger. This has been inspected by many mechanics. EXTREMELY DANGEROUS https://youtu.be/i7GKpCgAee0

The headlights are not bright enough to see the road when on regular setting> The only way to see the roads at night is to drive wit lights on high beam. I have replaced the bulbs, and they are still weaker than the turn signals.

The headlights are so dim they were replaced by GM On the 2014&2015 SRX I bought this car used and the GM dealer never said there was an issue with the headlamps. This vehicle cannot be driven at night!!!

Low beam headlights have become exceedingly dim. This car is available for inspection. Poor visibility at night is a safety risk. This problem has not been confirmed by a dealer or independent service center. I am not now driving the car at night. The car has not been inspected by others. I plan on consulting the dealer shortly. No warning messages now or prior to noticing the problem. First noticed in late June, 2022.

Purchase the vehicle less than a month ago, drove it for the first time at night and the headlight visibility was horrible.it was so horrible it scared the s*** out of me!! I had to pull over and wait till day light. I was afraid I was gone get hit or I was gone hit some one.what a scary situation. I am so disappointed in GMC and Cadillac!! People lives are in DANGER!!!! Please HELP!!!!

THE HEADLIGHT HAVE BECOME SO DIM I CANNOT SAFELY DRIVE AT NIGHT. THERE ARE NUMEROUS ARTICLES/LAWSUITS REGARDING THIS ISSUE BUT NO RECALL HAS BEEN ISSUED.

I've had my 2014 Cadillac SRX for a little over a year and had a dealership run the VIN to ensure this particular vehicle had no issues. A couple of months ago, I was returning from a late night assignment and after leaving the city limits realized I couldn't see. I was on a 4 lane mountainous road. At a traffic signal I pulled into the turn of road and flashed the lights to make sure they were on. I had approximately 5 more miles to go and started wondering how I was going to get home since I couldn't really see the road. I started to call the police but decided not to -- I'm new to the area, it's rural and I'm and AA woman over 55 years old -- too many variables not in my favor. So I started praying, drove in the on the white line in the center of the highway because I couldn't see the edges. It took me quite a while driving at 15 mph to make it home. By the time I arrived home I was shaking like a leaf in the wind. I have never felt so scared and unsafe in my life. I actually went to my eye doctor again because I thought I was having eye issues since I wear contacts. Then I thought well maybe I just can't drive at night anymore. I discovered neither were an issue. I stopped by the local Cadillac dealership to have the lights checked. I happened to mention to the service guy my incident on the road and he proceeds to inform me that the headlights on this SRX has issues but there is no recall. I researched this on the internet later and discovered the stories of so many others in my same situation. Supposedly GM issued a letter to owners a couple of years ago but has followed done little follow through with reimbursements. I am appalled considering that this is clearly a safety issue. However, two lawsuits were filed in 2017 and 2019. Is NHTSA going to demand that GM conduct a recall? Headlights are a safety necessity and required by law. I now have to replace the headlights in order to drive at night and in bad weather.

There appears to be a known issue with 2010-2016 Cadillac SRX models related to defective seals on the headlights that allow moisture to accumulate and condense, therefore damaging and dimming the headlight bulbs. My vehicle is a 2014 model and has recently been afflicted with this problem. The light quality has degraded so completely that I cannot drive the vehicle at night. In my research, it appears that this is a known and frequent issue with the 2010-2016 models. Apparently there have been class action lawsuits in the past and the manufacture at one point had a reimbursement program but that has since expired and the dealerships are instructed to simply replace the bulbs and reflectors, NOT actually repair the seal problem. ie. The issue will only repeat itself, particularly in warm Florida climates. Itr is my hope and others that a formal recall should be issued for adequate replacement of the headlights with good seals.

The contact owns a 2014 Cadillac SRX. The contact stated while driving approximately 10 MPH at night, the visibility was reduced due to the headlamps not properly illuminating the roadway. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the reflector inside the headlamps were faulty. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 75,000.

Mileage: 75,000

The contact owns a 2014 Cadillac SRX. The contact stated that the front headlights had become increasingly dim while in operation. The contact took the vehicle to a dealer to purchase replacement bulbs but was informed that the entire headlight module had to be replaced to fix the failure. The manufacturer was notified of the failure and offered him a gift card for an oil change. The vehicle was repaired. The failure mileage was unknown. The consumer stated the replacing the headlights was noted a recall for a limited time and feels the manufacturer should issue a refund.

The headlights on my 2014 Cadillac SRX are unusable because they are so dim. I am at the point where I don’t drive at night. Although I did try putting new bulbs in that did not fix the problem. There is some defect in the lens, reflector, or housing. Not being able to see the road at night is a huge safety concern and running with my hi-beams on all the time is a safety concern for other motorists. I have done a little research and it would seem this is a very wide spread problem and not specific to my vehicle. I noticed it when I first purchased the vehicle used in 2018 but has continually degraded every since to the point I am at now where I can’t even tell if my headlights are even on.

Factory headlights have bulbs that are known to be too hot and many owners have dim issues on low beams - we can’t drive safely at night or early am as our drivers side headlight is not reflecting any light to the road and dim on passenger side. The issue we are told is the bulbs heat has caused burning to the assembly and dulls the projected light. There was a reimbursement some for California owners but not nationwide. Complete assembly replacements are needed and cost will be about $1300-$1500. We have to turn on high beams to see to drive at night…very unsafe.

The contact owns a 2014 Cadillac SRX. The contact stated that while driving the headlights were dim. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but, no further assistance was provided. The approximate failure mileage was 85,560.

Mileage: 85,560

The low beam headlights provide very little illumination. Driving this vehicle at night is a safety hazard due to low light illumination. As a result, I use the high beams for better illumination coverage at night or under low light conditions. This problem is progressive and has degenerated over time. The vehicle was taken to a dealership and local repair shop. Replacing the headlight assembly was the final solution from both mechanics ($2000 repair) which is temporary as the problem will reoccur. The low beam reflective lamp housing is scorched or deteriorated due to high halogen bulb heat. I was not involved in any accidents concerning this issue. Driving this vehicle with the low beams on is like having no lights on at all.

The seals on the headlights let moisture in, causing the lights to be dim.

Headlights are so dim that you cannot see to drive at night or after dusk. I have to use the high beams in order to drive at night, so I drive with the high beams, then other drivers are flashing their lights at me to dim my lights, I can’t believe there is no recall on this problem because if there is a safety problem, it would be driving at night and not being able to see where you are going. I also noticed that of all the complaints about this year, make and model, 90% of all complaints were this same problem. Come on nhsta recall this problem!

Class action lawsuit was file for headlights that go dim after life of the vehicle. I never received letter in regards to lawsuit and dealer will not help to replace headlights. This should be a recall headlights are very important dealer and manufacture are aware of this headlight issue because of the class action lawsuit they settled. PLEASE MAKE THIS A RECALL HEADLIGHTS GO DIM NO VISIABILITY AT NIGHT!!!! Manufacture recommends to replace out of pocket expense to consumer knowing it is a manufacture defect on their part. No accident but many close calls.

The contact owns a 2014 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the headlights dimmed, causing the contact to not see the road ahead. The contact was pulled over by the police on three separate occasions because the headlights failed to illuminate as needed. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unavailable.

The original factory headlights (low beams specifically) are not bright enough to safely drive at night. We have attempted to just replace the bulbs to stronger LEDs but it resulted in such a minimal change - indicating a larger issue. There are several online accounts of the same issue with no sort of recall.

My 2014 (bought 2017) Cadillac SRX headlights are inadequate for night vision. I don't want to drive at night. The lights are too dim to be safe. When I went on online, I found about 30 people with the same problem on CarComplaint.com and GM is not helping us.

I have has headlight problems since 2014. Replaced bulbs, no difference. I have to drive with high beam on at night. Dealer can only replace with same problem type lights. GMC knows of the problem. There is no permanent repair for the issue.

The low beam headlights have become so dim that they are virtually useless for night driving. The only way I can drive after dark is with the brights which creates a safety blinding hazard for oncoming vehicles. In going on line I have found this has been an ongoing problem for several years but GM or Cadillac Motors has never announced a recall. The problem is not the bulb or even the globe.

My car is undriveable after sunset because of low beam dim headlights. My car is a 2014 Cadillac SRX with 74971 miles. I've had a estimate of $1763.24 to fix problem at Labadie Cadillac in Bay City, MI. After investigation this has been a problem known to you for years, I don't understand why a safety recall has not already been ordered against GM, we can't see where we're going at night, that sounds like a safety problem to me. I know GM has paid for repairs after class action lawsuits, but why wasn't a safety recall ordered by you?

The stock halogen headlights (low beams) are so dim you can't tell if they are on or not. New halogen bulbs did not help. I replaced them with LED units at my own expense.

Since we moved to the East Coast, four years ago, the headlights on the 2014 SRX have slowly dimmed until they are completely ineffectual. When looking out the front window on a dark road, there is only a very dim, barely perceptible, lightening of the road directly in front of the car when the headlights are turned on. When approaching another car, the headlights resemble running lights or parking lights and could easily be overlooked in snow or heavy rain. Similar complaints are everywhere online, some indicating that internal Cadillac service memos cite defective seals that allow moisture to enter and corrode the whole light housing and that the only fix is replacing both the light assemblies for $2000...WITH THE SAME DEFECTIVE PART! $2000 represents close to 13% of the Kelly Blue Book Value of the car. For a few months, coinciding with the initial Covid outbreak, Cadillac offered some people (not us) the option of having the light assemblies replaced and applying for a reimbursement within a very narrow time window. I never heard about this at the time and have no idea how these people were selected for notification and contacted. I would like to see Cadillac accept responsibility and recall the part which is obviously a huge safety issue!

Unable to see safely driving at night especially during rainy or snowy driving. Headlamps are so dim my automatic high beams go on constantly even when opposing traffic are coming towards me. I purchased the Cadillac used 2021. I called the Cadillac dealer they stayed Cadillac used to reimburse owners prior to last year. I cannot afford $3400 for replacing the headlamps! This is putting my family and opposing traffic at high risk for an accident.

My headlights are so dim, they look as though they are not even on! I cannot drive at night anymore. I was informed that there was a recall in 2019 for this issue, however I never saw one.This should indeed be a safety issue, because these headlights don’t light up sh*t. GM should be ashamed of themselves!

The contact owns a 2014 Cadillac SRX. The contact stated while driving at night, the headlights were dim and making it difficult to see the road ahead. The contact took the vehicle to the local dealer and made the mechanic aware of the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 72,000.

Mileage: 72,000

The contact owns a 2014 Cadillac SRX. The contact stated while driving at night the illumination from the low-beam headlight was not adequate for safe vehicle operation. The contact stated that it was difficult to see a safe distance ahead of the vehicle. The contact instead had to use the hi-beam headlights for adequate illumination at night or in low light driving conditions. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 58,000.

Mileage: 58,000

Headlights are so dim at night that I have to use highbeams to see properly which is extremely dangerous. This is a ongoing problem I have had since I bought the vehicle and it is getting worse. I try not to drive at night because of this issue. A recall by GM should be immediately initiated. The estimate I received to replace is more than $1,600! Why would there be such a high cost to replace when this issue has been happening since purchasing the vehicle?

The contact’s wife owns a 2014 Cadillac SRX. The contact initially received a warranty letter from the manufacturer that informed his wife that she may be reimbursed if she had the headlights replaced. Over time, the contact stated that while driving at night, the low-beam headlights would not provide adequate illumination for safe driving. The high-beam headlights were used to provide adequate illumination for safe driving. The contact had taken the vehicle to the dealer who informed him they could offer no assistance with the headlight failure. The contact paid out of pocket to have the headlights repaired by an independent mechanic. The manufacturer offered no assistance after he was informed that he no longer qualified for the warranty. The vehicle was repaired. The approximate failure mileage was 30,000.

Mileage: 30,000

Dim lights housing burned out. Diagnosed by local mechanic and confirmed by Cadillac dealership in Smyrna, Ga. Service dept. says all SRX are having this problem, but he also stated that the recall was already done. The actual recall I received was about condensation in the lights which does not seem to be a problem for my vehicle, so if people are taking their vehicles in and being told the recall is already done, then they are probably not reporting the problem. This affects the safety of myself and others as I am unable to see well in dimly lit areas and I have to use my bright lights to avoid having an accident. There is no warning indicator for this. I can just tell that the lights are not working properly. Also the electronic touch screen that controls the radio and heating is not working properly. I cannot redirect the heat, so it only blows out of defrost vents. It’s very cold in the back for my 4 year old. My vehicle is available for inspection upon request and once I get the mechanic to look at it again, I can provide a picture of the burned out housing unit.

2014 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO ISSUES WITH HEADLIGHTS. THE CONSUMER STATED THE LOW BEAM HEADLIGHTS DID NOT DISPLAY ENOUGH LIGHTING. THE HIGHBEAM LIGHT ON THE LEFT SIDE DID NOT WORK PROPERLY. THE CONSUMER WAS INFORMED BY A LOCAL MECHANIC THAT THE REFLECTOR PLATES WERE DETERIORATED AND NEEDED TO BE REPLACED. THE DEALER WAS UNABLE TO REPAIR THE VEHICLE.

The contact owns a 2014 Cadillac SRX. The contact stated that the headlamps failed to provide adequate lighting while driving. There was no warning light illuminated. The contact stated he received a letter regarding moisture in the headlights. The vehicle was taken to the local dealer and the mechanic stated that the headlamps needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the contact that the repair was not covered. The contact stated that he was unable to get the repairs completed due to COVID concerns. The failure mileage was 35,456. THE CONSUMER STATED THE MANUFACTURER OFFERED TO PAY HALF OF THE REPAIR COST.

Mileage: 35,456

you can not see the highway at night.one has to slow down or stop to see.the only way to see is with the high beams on,which is unsafe for other drivers coming toward you.on other ocassions,i simply had to pull over to the side of the road.

Headlights are so dim I have to use highbeams to see properly so both the dim lighting and having to use highbeams is very dangerous. This is a ongoing problem I have had since I bought the vehicle new - seems to be getting worse and I find that I try not to drive at night because of it. I believe a recall by GM should be immediately initiated.

The Headlights for my car - Cadillac 2014 SRX At night the headlights are not bright enough to see and driving is dangerous. The car is available for inspection upon request. I was driving at night making a turn and I hit a small sign post on a back road because I could not see it! I put others at risk driving with my high beams on blinding the oncoming cars. If people are walking on the road I can not see them and therefore put them at risk. Additionally I put myself and my family at risk. I am a first responder working in a Doctor's office after dark and have to drive home on back roads that are very dark and not lit with street lights. The dealer at Ingersoll Auto of Danbury CT confirmed the headlights do not work properly and are not bright enough to see at night. They said they are defective. When I purchased the car and could not see at night driving I contacted my dealership. They said the problem has been a recall in Florida. I contacted Cadillac who said they sent me a letter and I should have them fixed.

The contact owns a 2014 Cadillac SRX. The contact stated while driving at night, the low-beam headlight did not provide adequate illumination for safe driving. The high-beam headlight was used to provide adequate illumination for safe driving. The contact had taken the vehicle to the dealer who informed him they could offer no assistance with the headlight failure. The manufacturer offered no assistance. The vehicle had yet to be repaired. The approximate failure mileage was 30,000. The VIN was not available.

Mileage: 30,000

Even after replacing bulbs in the headlights with the brightest bulbs available for the car, the headlights are too dim to see the road or anything while driving at night. This creates a safety hazard for the drivers and passengers in the car and other drivers on the road. Even the lines on roads are not clearly visible unless they are freshly painted. GM refuses to fix the problem and the replacement lenses do the same thing when paid to be replaced by the car owner.

PROBLEM: LOW BEAM HEADLIGHTS ON 2014 CADILLAC SRX: With age, the low beam headlights become too dim to drive at night even though there is nothing wrong with the actual headlight bulb. The problem is related to the materials and design of the Cadillac SRX headlight assemblies. The reflector of the low beam headlight is made of plastic with a chrome coating. The heat of the OEM bulb deteriorates the chrome coating on the reflector until it appears as the dull white color of the plastic base material. Without the chrome coating the low beam headlights are very dim. Replacing the headlight bulb will not remedy the situation. The only fix is to replace the entire headlight assembly and this is usually done at a dealership because the whole front grill/bumper must be removed). During 2019 and 2020 Cadillac had a reimbursement program for people that complained or owners that received letters about the program which was handled by a 3rd party. There had been complaints to Cadillac about these low output headlights but they kept this problem out of the public realm by quietly settling with those customers. The estimate I received today from Everett Chevrolet-Cadillac in Hickory NC was $1900 to replace both headlight assemblies with factory original parts. I spoke to Cadillac customer care today and they said they may possibly assist in the replacement but I would have to submit a written estimate to them for review. If Cadillac is not responsible for this problem then why have they paid for replacements in the past and why will they consider paying for them now on a case by case basis? These aging Cadillac SRX models are not safe to be on the roads with these dim low beam headlights. Owners either have to be very careful or use their high beam headlights in night time traffic.

The low beams are so dim, the vehicle cannot be driven at night. Even after replacing both bulbs there was no change. Vehicle can only be driven with high beams on. The dealer knows of the issue and said replacement would be the same system with the same problem. GMC offered a partial reimbursement, but has not corrected the defective system. If their offer was accepted, you would have to sign an agreement not to do anything legal regarding the issue in the future.

After the light housing recall, the lights are even worse at illuminating the road ahead, I only feel safe to see when the bights are on.

I recently purchased this vehicle and have discovered that you cannot see the road at night with dim beam, the cause is the reflector compartment on the light modules burns up from the heat generated by the light and takes away the reflector capabilities that give out light to the road. I am forced to currently drive with main beam everywhere which is a big safety issue. I investigated to see if tis is just my car and have found on You Tube that it is a major issue with is car model. I am told that if I take the car in and pay to have it fixed that GM will reimburse in their own time. This is not acceptable, it should have been addressed by your department years ago and it is not on the recall list why? No accidents for us yet but we cannot drive the car after dark unless very important reason then full beam and my wife will not drive it at all at night! I will wait to hear back from you before I pursue this further but time is of the essence here so please respond soon. Thank You. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Low beam headlights are dim. The vehicle is unsafe to drive at night or in low light conditions There has not been an incident at this time. Because of the dim light condition I am afraid to drive the vehicle at night

2014 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO HEAADLIGHTS PN VEHICLE. CONSUMER STATED THAT THE HEADLIGHTS ARE TOO DIM. THE DEALER WAS NOTIFIED AND STATED THE REFLECTOR MATERIAL HEADLIGHT DETERIORATES. IT WAS NOT OFFERED TO BE COVERED UNDER WARRANTY. THE ENTIRE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN RECALL N212340980.

The contact owns a 2014 Cadillac SRX. The contact stated that the driver’s side headlight was not functioning properly, making it difficult to see ahead on the road when the headlights were turned on. There was also condensation on the driver’s side headlight. The vehicle was taken to an independent mechanic on two separate occasions however, the mechanic could not diagnose the cause of the failure. The mechanic replaced the light bulbs on two separate occasions. The failure recurred and the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,000.

Mileage: 99,000

The contact owns a 2014 Cadillac SRX. The contact stated that while driving at an undetermined speed in inclement weather, the headlights failed to produce adequate lighting for safe driving. There were no warning lights illuminated. The contact replaced the headlight housing. The contact called the local dealer, but vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was 20,000.

Mileage: 20,000

Headlights are dim on low beam. After multiple reports/complaints by owners no recall was issued. It is a safety issue.GM offered to reimburse up to $1600. My dealer wanted $2502.40 plus tax to replace the lights. $1000 over the reimbursement cost which made a total of almost $3000 I had to put out then wait to get back $1600. I have not replaced the lights. This is a product safety issue that is GM's problem not mine. Why no recall?

Headlights are dim causing it hard to see at night.

LOW BEAMS SO DIM IT IS NOT SAFE TO DRIVE AT NIGHT.

Mileage: 40,000

THE LOW BEAM HEADLIGHTS ARE SO DIM THAT I CANNOT SEE WITHOUT HIGH BEAMS ON. I ALMOST CRASHED ON A WINDING ROAD WHEN SWITCHING TO LOW BEAMS BECAUSE OF ON COMING TRAFFIC. I BOUGHT NEW BULBS AND STILL NO GOOD. DID NOT DRIVE AT NIGHT FOR 6 MONTHS BEFORE PURCHASING FOG LIGHTS TO ASSIST LOW BEAMS. GM SHOULD HAVE A RECALL BEFORE SOMEONE ELSE LOOSES THEIR LIFE LIKE THE REPORTED LAW SUITE IN FLORIDA.

Mileage: 62,000

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO DELAWARE CADILLAC (1606 PENNSYLVANIA AVE, WILMINGTON, DE 19806; (302) 656-3100) WHERE THE MECHANIC DIAGNOSED THAT THE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHCILE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 93,000.

Mileage: 93,000

WHEN DRIVING AT NIGHT, I CAN'T SEE UNLESS I USE MY HIGH BEAMS, ON LOW BEAMS I CANNOT SEE THE ROADWAY. I HAVE CONTACTED THE DEALERSHIP AND THEY SAY THEY ARE AWARE OF THE PROBLEM, BUT THERE IS NO RECALL. SO I WOULD HAVE TO PAY FOR THIS ISSUE REPAIR AND HOPE THAT GENERAL MOTORS WOULD HAVE TO REIMBURSE ME FOR THE REPAIR, I CAN'T IMAGINE A MORE IMPORTANT SAFETY ISSUE THAN NOT BEING ABLE TO SEE AT NIGHT ON THE HIGHWAY.

Mileage: 85,000

THE HEADLIGHTS EVEN THOUGH THEY ARE WORKING DON'T PUT OUT ENOUGH LIGHT TO DRIVE AT NIGHT. THERE WAS A LAWSUIT CONCERNING THIS MATTER, THE DEALER WANTED US TO FRONT $2200.00.

Mileage: 58,000

THE LIGHTS ARE ENTIRELY TOO DIM TO DRIVE AFTER NIGHT EXCEPT WITH HIGH BEAMS ON. CADILLAC ADMITTED THERE WAS A WIDESPREAD PROBLEM WITH THE VEHICLE BUT OFFERED NO ASSISTANCE OR RESOLUTION EXCEPT FOR ME PAYING TO REPLACE BOTH HEADLIGHTS

Mileage: 40,000

THE LOW BEAM HEADLIGHTS HAVE INCREASINGLY BECOME DIMMER TO THE POINT WHERE IT IS DIFFICULT TO SEE ON THE ROAD AT NIGHT WITHOUT USING HIGH BEAMS. I THINK THE ISSUE BEGAN AROUND THE MIDDLE OF 2019.

Mileage: 50,000

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS BECAME EXTREMELY DIM CAUSING THE CONTACT TO LOSE SIGHT OF THE ROAD DIVIDERS. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO FIELDS CADILLAC JACKSONVILLE (7999 BLANDING BLVD, JACKSONVILLE, FL 32244, (904) 778-7700) WHERE IT WAS DIAGNOSED THAT THE REFLECTOR BEHIND THE HEADLIGHT BULBS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER FOR A DIAGNOSTIC TEST AND REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.*DT*JB

Mileage: 60,000

THIS IS THE SECOND TIME I'VE ISSUED THIS FORM. THE HEADLAMPS ON MY 2014 CADILLAC SRX (AND ABOUT 300,000 OTHERS) SETTING IS SUCH THAT THE HEADLAMPS' LOW BEAMS DO NOT ILLUMINATE THE ROADWAY DUE TO FAULTY ENGINEERING OR MANUFACTURING AND SHOULD UNDERGO A RECALL SERVICE BY CADILLAC.

Mileage: 40,000

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIM WHILE DRIVING AT NIGHT. THE CONTACT STATED THAT THE HI-BEAM HEADLIGHTS WERE USED WHILE DRIVING AT NIGHT. THE CONTACT THEN TOOK THE VEHICLE TO CREST CADILLAC (6280 TX-121, FRISCO, TX 75034) WHERE HE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VIN. THE CONTACT ALSO SPOKE TO THE SERVICE MANAGER WHO STATED THAT A LETTER WAS SENT OUT IN REGARDS TO THE HEADLIGHT HOWEVER, THERE WAS NO RESPONSE. DUE TO THE NON-RESPONSE, THE CONTACT WAS GIVEN AN ESTIMATE FOR THE REPAIR. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

THE HEADLIGHTS ARE VERY DIM ON THIS CAR THAT YOU HAVE TROUBLE SEEING THE ROAD AFTER DARK. OTHER PEOPLE HAVE THOUGHT I HAD THE PARKING LIGHTS ON. THE ONLY WAY YOU CAN SEE ON A DARK ROAD IS TO USE THE BRIGHT LIGHTS WHICH ONLY BLINDS THE ONCOMING DRIVERS. THESE LIGHTS ARE VERY DANGEROUS ON CITY STREETS AND TWO LANE ROADS AS YOU CAN'T SEE THE ROAD OR THE SIDES OF THE ROAD . I CAN NOT AFFORD THE $2000 OR MORE THAT IT COSTS TO GET THIS FIXED AS IT CAST OTHERS. THIS A PART DEFECT AND GM SHOULD BE RESPONSIBLE FOR REPLACING FAULTY EQUIPMENT BEFORE CAUSES INJURY OR DEATH.

HEAD LIGHTS ARE EXTREMELY DIM FORCING OWNER TO USE HIGH BEAMS ON A SEMI REGULAR BASIS

MOISTURE ENTERING THE HEADLAMP ASSEMBLY ON MY 2014 CADILLAC SRX CAUSES THE LOW BEAM TO BECOME FOGGY AND UNABLE TO ILLUMINATE THE ROADWAY AT DARK HOURS OR IN THE RAIN WHICH IN TURN RAISES A SAFETY ISSUE

Mileage: 39,400

THE HEADLIGHTS HAVE BEEN GETTING MORE DIM CAUSING SAFETY ISSUES AT NIGHT FORCING ME TO USE THE HIGH BEAMS TO MUCH AND GM TRIED TO FORCE OWNERS TO PAY TO FIX $1700 ESTIMATE OUT POCKET WITH THE HOPE & PRAYER THEY WOULD REIMBURSE THROUGH A THIRD PARTY THAT HAS BEEN A NIGHTMARE AS DOCUMENTED ON:: HTTPS://GMAUTHORITY.COM/BLOG/2020/03/2010-2015-CADILLAC-SRX-OWNERS-STILL-BATTLING-WITH-HEADLIGHT-PROBLEMS/COMMENT-PAGE-5/#COMMENT-1001328 AND HTTPS://CADILLACSOCIETY.COM/2020/03/10/OWNERS-CONTINUE-TO-STRUGGLE-WITH-CADILLAC-SRX-HEADLIGHTS/ I HAD MORE THAN ONE INCIDENT THAT SHOWS MY CAR COULD CAUSE INJURY BASED ON MAKING MISTAKES FOR LACK OF VISIBILITY. THIS IS A DEATH WAITING TO HAPPEN AND GM IS BARELY GOING THROUGH THE MOTIONS TO MAKE SURE THEY ARE NOT IGNORING IT BUT BLOWING IT OFF IN MANY WAYS SUPPRESSING IT IN MANY WAYS . THE OTHER PROBLEMS WITH THE WHEEL BEARINGS AND SUSPENSION ARE SCARY WHEN YOU HEAR THE NOISES AND I THINK MORE SCARY WHEN YOU ASK FOR AN ESTIMATE WHICH I WILL PUT OFF DECIDING TO TAKE A CHANCE WITH AN AREA OF THE CAR THAT CAN TRULY CAUSE DEATH IF THE PAST MEANS ANYTHING. I AM GOING TO MENTION THE PROBLEM WITH THE DEFECTIVE QUE SYSTEM THAT THEY ARE CLEARLY TRYING TO DENY BUT DID PAY 90% OF MY $1000 REPAIR WITHOUT TAKING BLAME AND OF COURSE THIS IS NOT A REAL SAFETY CONCERN BUT WORTH DESCRIBING BECAUSE IT SHOWS A CLEAR PATTERN OF SUPPRESSION AND AVOIDANCE TO RECALL A CLEARLY DEFECTIVE PART OF A VEHICLE . THANK YOU FOR YOUR TIME AND CONSIDERATION.

Mileage: 81,000

I PURCHASED A 2014 CADILLAC SRX AND THE HEADLIGHTS STOPPED WORKING.WE RETURNED TO THE DEALER WITH IT AND THEY SAID IT WAS CHECKED BEFORE WE LEFT WITH OUT.WE RESEARCHED ON LINE AND DISCOVERED A DEFECTIVE LIGHT DESIGN WAS THE PROBLEM.WE CAN NOT EVER DRIVE OUR CAR AT NIGHT .

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS WERE DIM AND PROVIDED INSUFFICIENT LIGHTING WHILE DRIVING. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT A REPLACEMENT WAS OFFERED UNDER A CLASS ACTION LAWSUIT HOWEVER, THE TIME WAS EXPIRED. THERE WAS NO FURTHER ASSISTANCE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

Mileage: 75,000

THE HEADLIGHTS ARE VERY DEM ALMOST IN A ACCIDENT HAVE TO USE BRIGHT LIGHTS AT NIGHT

THE HEAD LIGHTS GIVE OFF A VERY LOW DIMMING OR A LOW BEAM OF LIGHT. WHICH I CANT SEE THE LINES INSIDE OF THE ROAD OR DIVIDING LANES. THE OUT SIDE GLASS THAT COVERS THE LIGHT IS CLEAR AND NOT DAMAGED.I HAVE TO USE MY BRIGHT LIGHT TO DRIVE EVERYDAY CONDITIONS. IKNOW OF OTHERS CADILLIAC OWNS WHO HAS ALSO EXPERIENCES THIS ISSUE. THIS IS A SAFETY ISSUE OF LIFE AND DEATH!! ON COMING TRAFFIC SOMETIMES BLOWING TO INFORM ME MY LIGHTS ARE LOW. LOOK INTO THIS SAFETY MATTER .

Mileage: 8,000

MY PASSENGER SIDE HEADLIGHT IS SO DIM ON REGULAR (NOT HIGH BEAM), THAT I CANNOT SEE THE EDGE OF THE ROAD. I HAVE COMPLAINED TO CADILLAC DIRECTLY. THEY ADVISED I TAKE IT TO THE DEALER, WHICH I DID. I WAS TOLD BY THE SERVICE REP AT FIELDS CADILLAC IN JACKSONVILLE THAT IT IS A REFLECTOR BEHIND THE BULB, AND THEY SEE IT A LOT. THE ISSUE IS THIS: I WAS TOLD THEY WOULD BE HAPPY TO REPAIR IT; HOWEVER I HAD TO PAY FOR IT, AND CADILLAC WOULD REIMBURSE ME. I ASKED THE PRICE. IT WAS APPROX. $1500! I AM A WIDOW, LIVING ON SOCIAL SECURITY, AND DO NOT HAVE THAT KIND OF DISPOSABLE RESOURCES. SHE SAID THAT IS THE ONLY WAY THEY COULD REPAIR IT. I WAS VERY UPSET. I THOUGHT IT WAS COMPLETELY UNFAIR. THERE ARE MULTIPLE COMPLAINTS ONLINE ABOUT THE CAD HEADLIGHTS DOING THE SAME THING AS MINE. I TOLD THEM IF I WAS KILLED IN AN AUTO ACCIDENT BECAUSE I COULDN'T SEE, I WOULD MAKE SURE MY SON NEVER HAD TO WORK A DAY AGAIN IN HIS LIFE. IT WOULD BE ENTIRELY THEIR FAULT IN MY OPINION. I HAD TO DRIVE ABOUT 60 MILES TO MY HOME A FEW WEEKS AGO AFTER DARK, AND I WAS A NERVOUS WRECK. I LIVE IN A RURAL AREA, AND THERE ARE SO MANY ANIMALS, ETC. THAT MUST BE SEEN IF THEY ARE ON THE SIDE OF THE ROAD, NOT TO MENTION MY OWN VISIBILITY OF THE ENTIRE ROAD. WHEN I PUT MY HIGH BEAMS ON, OF COURSE DRIVERS COMING THE OPPOSITE DIRECTION PUT THEIRS ON ME. SO WE'RE BOTH BLIND. IT IS A MAJOR SAFETY ISSUE AND SHOULD NOT BE OVERLOOKED BY CADILLAC OR THE NHTSA. *LN*JB

WE PURCHASED THIS 2014 SRX IN 2017 IN DAYLIGHT AT GATEWAY BUICK,DALLAS,TX. AFTER A FEW DAYS DRIVING IT AT NIGHT COULD QUICKLY TELL THE HEADLIGHTS WERE TOO TOO DIM TO BE DRIVING AT NIGHT, COMPLAINED MANY TIMES TO THEM, THEY EVEN LATER CHECKED LIGHTS OUT AND SAID ALL WAS OK! VERY DISGUSTED WITH CADILLAC NOT WANTING TO RECALL AS I FOUND OUT THAT THE 2010'S THR 2015'S ARE ALL DEFECTIVE. WE CALL CADILLAC AND THEY TELL US THIS CAR IS IN NAME OF A MAN IN CALIFORNIA AND THEY CAN'T HELP US. I AM VERY VERY MAD AT CADILLAC FOR NOT SUPPORTING THEIR CUSTOMERS IN THIS WAY! WE HAVE NO ONE TO TURN TO BUT ONLY FINDING A LOT OF OTHER PEOPLE WITH SAME PROBLEM ONLINE AND NOTHING BEEN DONE ABOUT THIS TRAGIC SITUATION. FINALLY ORDERED NEW HEADLIGHTS THROUGH CADILLAC DEALERSHIP ($2,000.00 TO REPAIR)EARLIER THIS YEAR AND TELL US NOT IN AS YET. THEY ARE ALL IN DENIAL. I AM 77 NOW AND HUSBAND 85 AND OUR CHILDREN ARE VERY WORRIED ABOUT US DRIVING AT NIGHT. PLEASE IF SOMEONE COULD HELP IN THIS AWFUL SITUATION. A LETTER FROM CADILLAC EARLIER THIS YEAR SAID WILL ONLY PAY $1600.00 TO REIMBURSE US TO REPLACE THEM AND ONLY IF MOISTURE IS THE PROBLEM. DRIVING IN NEIGHBORHOOD IS HORRIBLE, NOT LIGHTING, MAIN STREETS WITH STREETLIGHTS OK, BUT ANY DARK STREET IS A DEATH RISK. THANK YOU FOR ALLOWING US TO VENT AND PRAY FOR SOME RESOLVING OF THIS SITUATION. I HAVE READ WHERE PEOPLE HAVE ORDERED HEADLIGHTS AND HAD THEM REPLACED AND STILL NO BETTER, JUST SAME OLD ORIGINALS. THANKS.

Mileage: 51,000

MY DRIVER SIDE FRONT HEADLIGHT IS SIGNIFICANTLY DIMMER THAN THE PASSENGER SIDE, SO MUCH SO I HAVE TO DRIVE WITH THE HIGH-BEAMS TO SEE AT NIGHT. THIS DOES NOT CHANGE AND IS LIKE THIS FROM THE MOMENT I TURN ON THE VEHICLE. VERY DANGEROUS!!

Mileage: 49,000

MY FRONT LIGHTS HAVE CONDENSATION IN THEM THE LOW LIGHT DO NOT GET BRIGHT SO I CAN NOT DRIVE AT NITE. I'VE CHANGED THE LIGHT BULB AND THIS DOESN'T SEEM TO HELP.

DUE TO COVID-19, I WAS NOT DRIVING AT NIGHT. RECENTLY, I NEEDED TO GO OUT IN THE EARLY EVENING AND REALIZED MY HEADLIGHTS WERE EXTREMELY DIM AND AT TIMES THERE ARE NO LIGHTS AT ALL. THIS IS EXTREMELY DANGEROUS!. NOW, I CANNOT DRIVE MY VEHICLE AT NIGHT. CADILLAC IS AWARE OF THE PROBLEM BECAUSE THEY ISSUED A LETTER AND SAID THAT THERE IS AN ISSUE WHICH POSSIBLY CAN OCCUR IN THE FUTURE AND PROVIDED A DEADLINE DATE. AT THE TIME I RECEIVED THE LETTER, MY CAR WAS FINE HOWEVER THE DEADLINE HAS PASSED, THE SERVICE DEPARTMENT WHERE I TAKE MY CAR FOR REPAIRS SAID TO CALL CADILLAC TO EXTEND THE DEADLINE DATE. I WAS SHOCK TO FIND OUT THAT CADILLAC WITL NOT EXTEND THE DEADLINE DATE NOR WILL MY $3200 EXTENDED WARRANTY COVER THE $1600+ REPAIRS EITHER. RECALL IS NECESSARY!

Mileage: 86,000

UNABLE TO DRIVE AT NIGHT DUE TO VERY LOW LIGHT OUTPUT. LIKE DRIVING WITH NO LIGHTS OR WITH PARK LIGHTS. HAD NEW LIGHTS INSTALLED, BUT STILL VERY LOW LIGHTING. WORSE IF IT IS RAINING. CAN'T SEE 2 FOOT IN FRONT OF YOU UNLESS YOU HAVE THE HIGH BEAM ON. RURAL DRIVING, LIVE IN COUNTRY.

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS WERE EXTREMELY DIM AND CREATED A VISIBILITY HAZARD. THE VEHICLE WAS TAKEN TO DUNCAN FAMILY AUTOMOTIVE GROUP (269 S ROANE ST, HARRIMAN, TN 37748) WHERE IT WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.

Mileage: 79,000

THE LOW BEAM HEADLIGHTS ARE SO DIM I CAN NOT SEE MORE THAN 2 FEET ON FROMT OF ME. THIS ISSUE IS APPARENTLY CAUSE BY FAULTY CASING ON THE HEADLIGHTS ON 2010-2016 SRX CADILLACS AND GM IS NOT TAKING OWNERSHIP FOR THIS MISTAKE. MY BEHICKE CANNOT BE DRIVEN AT NIGHT WITHOUT THE HIGH BEAMS ON. WE NOTICED THE ISSUE WHILE DRIVING DOWN THE INTERSTATE IN IT FOR THE FIRST TIME AT NIGHT. THERE IS ALREADY A CLASS ACTION LAWSUIT BECAUSE THIS IS A COMMON PROBLEM.

Mileage: 108,500

THE LOW BEAM HEADLIGHTS WILL NOT EVEN LIGHT UP THE ROAD VERY WELL AND CAUSES A SAFETY HAZARD. I SEARCHED THE WEB TO SEE IF ANYONE ELSE WAS HAVING THIS PROBLEM AND A LOT OF PEOPLE ARE HAVING THE SAME PROBLEM DUE TO MOISTURE GETTING IN THE HEADLIGHTS. THEY ARE SAYING IT'S CAUSED BY A MANUFACTURER ERROR WITH 2010-2016 CADILLAC STX'S.

THE DAY I BOUGHT MY 2014 CADILLAC SRX ON THE DRIVE HOME IT GOT DARK AND MY LIGHTS CAME ON. I WAS IN TALLAHASSEE IN TRAFFIC SO I THOUGHT IT WAS JUST THE STREET LIGHTS THAT WERE MAKING THEM SEEM DIM. AS I CONTINUED HOME I WAS RUNNING THE LIGHTS ON HIGH WHEN I MET A CAR I PUT THEM ON LOW AND IT WAS LIKE I HAD NO LIGHTS AT ALL. WHEN I PURCHASED THE VEHICLE THIS WAS NEVER BROUGHT UP AND OF COURSE IT WAS TEST DRIVEN IN THE DAYLIGHT HOURS. I PURCHASED IT ON FEBRUARY 29, 2020, THE CARFAX CHECKED OUT GREAT, WITHOUT BEING AWARE THAT THIS WAS A PROBLEM AND I REALLY DO NOT THINK THE DEALER SHOULD HAVE SOLD THE VEHICLE IN THIS CONDITION. CADILLAC FINALLY SENT LETTERS TO OWNERS IN FLORIDA AND THE WEEK FOLLOWING MY PURCHASE MY MOTHER RECEIVED A LETTER REGARDING A CLASS ACTION SUIT ON THE HEADLIGHTS ON HER 2013 CADILLAC SRX THAT WAS TOTALED DURING HURRICANE MICHAEL ON OCTOBER 10, 2018. I CONTACTED OUR LOCAL DEALER AND WAS TOLD I COULD HAVE THE HEADLIGHTS REPLACED AT MY COST. THIS IS NOT FAIR THAT I HAVE TO PAY FOR SOMETHING THAT SHOULD HAVE BEEN A RECALL IN THE FIRST PLACE AND DURING THIS TIME A LOT OF PEOPLE DO NOT HAVE AN EXTRA $1700.00 LAYING AROUND BECAUSE THAT WAS THE QUOTE THAT I RECEIVED FROM THE DEALER. WITH ALL I HAVE FOUND IN MY RESEARCH AND EVEN A CLASS ACTION SUIT CADILLAC SHOULD BE REPLACING THE ASSEMBLY. I EVEN CONTACTED THE ADMINISTRATOR WITH CLASS ACTION SUIT AND WAS TOLD THAT MY VIN # WAS IN THE GROUP THAT WAS NOTIFIED EARLIER AND THAT DEADLINE HAD EXPIRED IN JUNE 2019 PRIOR TO MY PURCHASE BUT IT IS APPARENT THE WORK WAS NEVER DONE. THIS IS MY ONLY VEHICLE AND I CAN NOT AFFORD TO REPLACE IT. IF I HAVE TO DRIVE AT NIGHT MY ONLY OPTION IS TO USE MY HIGH BEAMS WHICH IS A DANGER TO OTHER VEHICLES ON THE ROAD. I ASK YOU TO PLEASE LOOK AT THIS SITUATION AND FORCE GM CADILLAC TO ISSUE A RECALL ON THESE VEHICLES BECAUSE IT SHOULD HAVE BEEN DONE A LONG TIME AGO. *BF *TR *TR

HEADLIGHTS, PARTICULARLY LOW BEAMS, HAVE BECOME VERY DIM OVER TIME. HEADLIGHT COVERS ARE NOT CLOUDED. NECESSARY TO DRIVE WITH HIGH BEAMS DURING NIGHTTIME HOURS. *BF CONSUMER STATED HEADLIGHTS WERE REPLACED.*JB

Mileage: 102,100

LIKE SO MANY OTHERS MY EXTERIOR HEADLIGHTS ARE SO DIM I FEEL IT A DANGER TO DRIVE AR NIGHT OR JUST DARK PLACES. I AM REPORTING THIS TO MY STATE AND IF THE MANUFACTURER DOES NOT PAY TO FIX THIS PROBLEM I AM WITH THE GROUP WHO WANTS A CLASS ACTION SUIT. I WARN EVERY ONE I KNOW NOT TO PURCHASE A CADILLAC BECAUSE THEY DON'T STAND BEHIND THEIR PRODUCT.

Mileage: 30,000

BOTH HID HEADLAMPS ARE TOO DIM TO SAFELY DRIVE THE VEHICLE AT NIGHT. REPLACED AND WAS NO IMPROVEMENT. CADILLAC WILL NOT REIMBURSE FOR ENTIRE COST. $800 DOES NOT COVER HID LAMP. *TR

LIGHT RECALL DOESN'T COVER ENTIRE ORIGINAL LIGHT AND I NEED TO GET IT REPLACED (OUT OF POCKET EXPENSE TO BE $1204.64). . THE CAR DID NOT HAVE OVER 100,000 MILES ON IT WHEN IT SHOWED ISSUES. HISTORY REPLACEMENTS PROVE THE WHOLE LIGHT MUST BE REPLACED.

HEADLIGHT SO DIM COULD NOT DRIVE AT NIGHT. HAVE TRIED REPLACING BULBS BUT NOT REALLY HELPING. I FEEL THIS IS A DEFECT IN THE HEADLIGHT AND CADILLAC SHOULD PUT OUT A RECALL. DOING RESEARCH I HAVE FOUND MANY MANY COMPLAINS ABOUT THE SAME THING AND EVEN A CLASS ACTION SUIT.

Mileage: 75,000

THE SRX HEADLAMPS ARE SO DIM WHEN DRIVING AT NIGHT THAT IT IS DANGEROUS. WHEN DRIVING IT DOES NOT EMIT ENOUGH LIGHT TO SEE THE ROAD AND WHEN CARS ARE COMING TOWARDS YOU BECAUSE THERE ARE NO LIGHTS EMITTING G FROM MY VEHICLE OR BLINDS YOU FROM SEEING THE ROAD. THIS IS A KNOWN PROBLEM AND GM REFUSES TO ACCEPT OWNERSHIP. THEY FINALLY SENT LETTERS TO OWNERS ON FLORIDA THAT THE KNOW THE HAVE AN ISSUE BUT NOW WANTS THE CONSUMER TO PAY OUT OF POCKET AND SUBMIT A CLAIM. THIS IS UNFAIR AND DANGEROUS MANY PEOPLE DO NOT HAVE AN EXTRA 1600 DOLLARS LAYING AROUND. GM SHOULD BE MADE TO ISSUE A RECALL AND PAY FOR THEIR POOR PART ISSUES WITH THEIR PRODUCT NOT THE OTHER WAY AROUND.

THE HEADLIGHTS IN MY 2014 CADILLAC SRX ARE SO DIM IT HAS BECOME VERY DANGEROUS TO DRIVE AT NIGHT. I AM NOT ABLE TO SEE SOMETHING OR SOMEONE ON THE SIDE OF THE CAR NOR 2 MAYBE 3 FEET PASS THE FRONT BUMPER OF THE CAR AT NIGHT ON THE HIGHWAY OR STREETS. I'M DRIVING TRULY ON SOMEONE ELSE'S CAR LIGHTS AGAINST THE ROAD. CADILLAC HAVE PROVIDED A LETTER TO CUSTOMERS TO SUBMIT A CLAIM TO REPLACE THE HEADLIGHTS STATING A SMALL NUMBER OF SRX MODELS...YEA RIGHT DANGEROUS IS DANGEROUS... CAN REPLACE LIGHTS DUE TO MOISTURE..ETC..ETC.. HOWEVER, THEY ARE ONLY PROVIDING A CAP ($800 PER HEADLIGHT) OF WHAT THEY WOULD PAY. AFTER TAKING IT TO A CADILLAC DEALER THEY ARE CHARGING CUSTOMERS WAY OVER THE CAP AND WE HAVE TO PAY FOR SOMETHING THAT SHOULD HAVE BEEN RECALL STATUS IN THE FIRST PLACE. MY CAR IS A 2014 WITH ABOUT 59500 MILES NOW AT THE TIME OF THIS COMPLAINT. AFTER TAKING IT TO THE DEALER TODAY 3 MAR 2020, I WAS TOLD THAT THE SAME MODEL HEADLIGHT WOULD BE INSTALL BACK INTO MY VEHICLE MEANING IN ABOUT 2 YEARS OR LESS I WOULD BE PLACE WITH THE SAME PROBLEM AND HAVE TO PAY OUT OF POCKET AGAIN. I AM NOT SURE WHAT VEHICLES YOU ALL ARE TESTING AND SAW THAT THESE SRXS HEADLIGHT ARE MEETING HEADLIGHT SAFETY STANDARD. I RECOMMEND YOU REEVALUATE THIS SITUATION AND CHARGE GM CADILLAC TO PUT A RECALL ON ALL THE VEHICLES THEY STATED WOULD HAVE AN ISSUE WITH OUR HEADLIGHTS. P.S. THE MORE I DRIVE MY CAR AT NIGHT THE WORST THE HEADLIGHTS HAVE BECOME. THIS IS THE FIRST I HAVE SUBMITTED A COMPLAINT OF A VEHICLE BEFORE BUT THIS IS NOT GOOD. THANK YOU IN ADVANCE

Mileage: 59,000

THE DIM HEADLIGHTS ON THE CAR ARE AWFUL YOU CAN HARDLY SEE ANYTHING AT NIGHT, YOU CAN FORGET ABOUT DRIVING AT NIGHT WHEN IT IS RAINING YOU CANNOT SEE ANYTHING AT ALL. WHEN YOU DIM YOUR HEADLIGHTS IT IS LIKE YOU TURNED OFF THE LIGHTS. WHAT IS REALLY BAD IS WHEN YOU HAVE PAID ALOT FOR THIS CAR AND YOU DON'T EVEN FEEL SAFE DRIVING THIS CAR AT ALL. MY HUSBAND AND I HAVE TOLD OUR CHILDREN IF SOMETHING EVER HAPPENS TO US IN THIS CAR AT NIGHT FOR THEM TO BE SURE TO SUE CADILLAC BECAUSE THEY WILL BE RESPONSIBLE FOR WHAT EVER HAPPENS TO US. THANK YOU!!!

Mileage: 85,000

MOISTURE GETS IN LIGHTS CAUSING LIGHT TO NOT WORK PROPERLY. LIGHT DIMNESS CAUSING LOW VISIBILITY AND CAUSE ME TO WRECK MY CAR.

Mileage: 1

BOTH HEADLIGHTS ARE VERY DIMINISHING MAKING IT HARD TO SEE AT NIGHT TIME.

Mileage: 94,000

CONDENSATION AND WATER WERE LEAKING INTO THE HEADLAMP ASSEMBLY. I BROUGHT MY VEHICLE TO A CADILLAC SERVICE CENTER FOR EVALUATION. THEY RETURNED THE VEHICLE WITH A QUOTE FOR $2500 TO REPLACE THE HEADLAMP ENCLOSURES. HOWEVER, IF I CANNOT AFFORD REPAIRS AND I CHOOSE TO FORGO REPLACEMENT, THE HEADLIGHTS WILL EVENTUALLY SHORT OUT. THIS ISSUE IS MORE THAN A COSMETIC ISSUE. THE SEALS ON THE HEADLAMP ENCLOSURE ARE DEFECTIVE AND ALLOW WATER TO ENTER THE HEADLIGHTS. THE CONDENSATION DIMS THE HEADLIGHT QUALITY AT NIGHT, MAKING NIGHT-DRIVING VERY DANGEROUS. CADILLAC SAID THE $2500 WOULD ONLY COVER REPLACEMENT WITH THE SAME DEFECTIVE PART, SO I MAY NEED TO HAVE MY CAR REPAIRED AGAIN IN THE FUTURE. THE HEADLIGHTS SHOULD HAVE BEEN RECALLED LONG AGO. NIGHTTIME DRIVING IS HAZARDOUS WITHOUT FULLY FUNCTIONAL HEADLIGHTS.

Mileage: 100,900

THE LOW BEAMS ARE HORRIBLE. AT AROUND 60,000 MILES THE LOW BEAMS STARTED TO FADE DOWN. CAN'T SEE AT NIGHT UNLESS MY HIGH BEAMS ARE ON. DEALERSHIP WANTS 1800$ TO FIX. I TRIED REPLACING BULBS LOOKED LIKE IT WOULD WORK AT LEAST TEMPORARILY UNTIL THEY BOTH BLEW OUT COMPLETELY WITHIN 10 MIN OF DRIVING. CADILLAC SHOULD FIX THIS IMMEDIATELY THIS IS A DANGER TO EVERYONE ON THE ROAD.

Mileage: 60,000

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT DUSK OR DAWN, THE LOW BEAM HEADLAMP WAS INADEQUATE FOR SAFE VEHICLE OPERATION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER HUBBARD'S CADILLAC/GMC (901 W. BROADWAY ST. MONTICELLO IN) WHERE IT WAS DIAGNOSED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

Mileage: 55,000

MY HEADLIGHTS ARE EXTREMELY DIM. I WENT AND HAD NEW LIGHTS PUT IN WITH LITTLE TO NO IMPROVEMENT. AFTER DOING MY RESEARCH, I NOTICED THAT THIS IS A KNOWN ISSUE FOR CADILLAC SRX 2010-2015. I BROUGHT MY CAR INTO CADILLAC AND THEY SAID IT WAS $2,100 TO FIX IT. IT'S ALMOST AS IF THERE ARE NO LIGHTS ON WITH MY NEW HEADLIGHTS IN THERE. CADILLAC SHOULD BE REPLACING THE ASSEMBLY AS THIS IS A KNOWN ISSUE AND A HUGE SAFETY CONCERN. ONCOMING TRAFFIC IS BLINDING AND I CANNOT SEE THE LINES. MY ONLY OPTION IS TO TURN ON MY BRIGHTS WHICH IS UNSAFE FOR THE ONCOMING TRAFFIC

Mileage: 80,000

WHEN THE LIGHTS ARE ON DIM, YOU CANNOT SEE THE ROAD AT ALL. IT'S LIKE YOU ARE NOT DRIVING WITH ANY LIGHTS ON AT ALL. AFTER ONLY HAVING MY CAR 5 DAYS, I HAVE RUN OFF THE ROAD TWICE, HAD TWO PEOPLE PULL OUT IN FRONT OF ME BECAUSE THEY DID NOT SEE ME WITH LIGHTS ON DIM, AND ALMOST BEEN HIT ONCE. THIS IS A SERIOUS SAFETY ISSUES THAT MANY OWNERS ARE FACING. MY CHOICES TO DRIVE MY CAR AT TIME IS TO ONLY USE THE HIGH BEAMS WHICH BLINDS OTHER DRIVERS, RISK NOT BEING ABLE TO SEE, OR HAVE AFTERMARKET HEADLAMPS INSTALLED. CHANGING THE LIGHT BULB DID NOT WORK.

HEADLIGHTS ARE SO DIM AT NIGHT ON LOW BEAM YOU CANNOT SEE TO DRIVE AND FROM WHAT I HAVE READ THERE ARE MANY MANY OWNERS WITH THE SAME PROBLEM AND IT IS NOT BEING ADDRESSED BY GENERAL MOTORS

Mileage: 75,000

LOW BEAM HEADLIGHTS HAVE BECOME SO DIM, THAT DRIVING AT NIGHT HAS BECOME A DANGEROUS TASK. HEADLIGHTS ARE SO DIM THAT IF FEELS AS IF ONLY PARKING LIGHTS ARE ON, CAUSING ME TO DRIVE WITH HIGH BEAMS ON ALL THE TIME. HEADLIGHT LENS DOES NOT APPEAR TO BE YELLOWED.

Mileage: 48,500

AFTER JUST A FEW YEARS OUR 2014 SRX HAD A HEADLIGHT PROBLEM ON THE DRIVER SIDE IT WAS THEM AND VERY LOW AND WAS REPLACED BY THE DEALER LUCKILY UNDER THE WARRANTY. THE PASSENGER SIDE WAS ALSO FAILING BUT NOT AS BADLY SO IT WAS NOT REPLACED. JUST A FEW MONTHS AFTER THE WARRANTY EXPIRED THE PASSENGER SIDE ALSO IS VERY DIM AND THE CAR CANNOT BE DRIVEN AT NIGHT. THIS IS OBVIOUSLY A MAJOR PROBLEM AND GM IS NOT ADMITTING ENOUGH TO MAKE IT A RECALL. PLEASE HELP

Mileage: 55,648

THE LOW BEAMS ARE SO BAD YOU CAN HARDLY SEE! I'VE ALMOST WRECKED SEVERAL TIMES AT NIGHT AND HIT SEVERAL CURBS DUE TO POOR LIGHTING! I REPLACED THE CURRENT BULBS WITH LED BULBS AND IT'S BETTER THAN IT WAS BUT STILL NOT VERY BRIGHT! I'VE SEEN SO MANY COMPLAINTS! SOMETHING NEEDS DONE BEFORE MORE PEOPLE HAVE ACCIDENTS!

THE CADILLAC CUE HAS FROZEN AND NEEDS TO BE REPLACED. THE HIGHLIGHTS ARE SO DIM IT IS IMPOSSIBLE TO DRIVE AT NIGHT.

Mileage: 35,000

THE VEHICLE HEADLIGHTS BECAME DEFECTIVE WITHIN 5 YEARS. MOISTURE ENTERED THE LIGHTS CAUSING THEM TO DIM AND NOT PROVIDE SUFFICIENT LIGHTING TO SEE. CADILLAC KNOWS THIS IS AN ISSUE, BUT HAS NOT TAKEN THE STEPS TO RESOLVE IT.

Mileage: 100,000

THE ROAD APPEARS DARK IN FRONT OF OUR CAR. THE CAR HAS A SMALL RANGE OF VISIBILITY BECAUSE THE HEAD LIGHTS ARE DEFECTIVE. EVEN THOUGH WE HAVE REPLACED THEM TWICE AT AT A VERY HIGH COST FOR A NEW ONE, THE NEW HEAD LIGHTS HAVE NO VISIBILITY AT NIGHT. IN ORDER TO SEE THE ROAD AT NIGHT, WE ARE FORCED TO DRIVE WITH THE HIGH BEAM ON. WE REPLACED THEM WITH ORIGINAL FACTORY PARTS. MY WIFE AND I ARE BOTH SENIORS AND WE ONLY DRIVE CADS SINCE 1967. ALL GM MECHANICS SAY THAT THE HEADLIGHTS ARE DEFECTIVE. PLEASE HELP US.

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT DUSK OR DAWN, THE ILLUMINATION FROM THE HEADLAMPS WERE INADEQUATE FOR THE SAFE OPERATION OF THE VEHICLE. THE VEHICLE WAS TAKEN TO HERTRICH CHEVROLET CADILLAC OF SALISBURY DEALER LOCATED AT 2531 N SALISBURY BLVD, SALISBURY, MD 21801,(410) 713-4640, TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED AS OF YET. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000

Mileage: 84,000

THE HEADLIGHTS ON MY 2014 CADILLAC SRX ARE NOT ADEQUATE TO DRIVE SAFELY AT NIGHT. I AM A 32 YEAR OLD MALE WITH GOOD VISION AND I HAVE AN EXTREMELY HARD TIME SEEING THE ROAD AT NIGHT. AFTER SEARCHING FOR FIXES, I FOUND THAT THIS IS A VERY COMMON PROBLEM WITH 2010 - 2015 MODEL CADILLAC SRXS.

HEADLIGHTS DIM. CANNOT SEE. THIS HAS BEEN A PROBLEM WITH OTHER PEOPLE I SPOKE WITH WITH THE SAME VEHICLE. CADILLAC NEEDS TO TAKE CARE OF THIS. 900 DOLLARS TO REPLACE

Mileage: 85,000

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS DID NOT FUNCTION PROPERLY AND THE ILLUMINATION WAS TOO LOW WITHOUT WARNING. THE CONTACT HAD TO ACTIVATE THE HIGH BEAMS IN ORDER TO SEE THE ROAD. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 59,280. THE VIN WAS UNKNOWN.

Mileage: 59,280

HEADLIGHTS TOO DIM DUE TO MOISTURE GETTING INTO HEADLIGHTS

Mileage: 61,000

ABOUT 6 MONTHS AGO, NOTICED LOW BEAM VISIBILITY WAS VERY LOW. DEALER SAID "COMMON PROBLEM" NEEDED TO REPLACE ENTIRE LIGHTING UNIT ($800 EACH SIDE). NOW AFTER HAVING TIME TO RESEARCH, FINDING IT IS A COMMON PROBLEM WITH OTHER SRX OWNERS. DID CHANGE BULBS, BUT THAT WAS NO HELP. CADILLAC NEEDS TO STEP FORWARD AND REMEDY THE PROBLEM.

THE NORMAL HEADLIGHTS AT NIGHT DO NOT PROVIDE ANY HELP. WAS TOLD THERE IS NOTHING WRONG WITH THE LIGHTS OR THE ASSEMBLY. EVERY BAD REVIEW SAYS THIS IS A KNOWN PROBLEM. EVERY SAFETY RATING HAS BEEN LOWERED DUE TO HEADLIGHT ISSUE. SELLING CAR AND NOT BUYING ANY MORE CADILLAC'S IF CADILLAC ISNT GOING TO HELP REPAIR THEIR KNOWN ISSUES WITH THEIR VEHICLES. YOU SPEND UPPER 5 FIGURES FOR A CAR AND GET TOLD TOO BAD. POOR CUSTOMER SERVICE.

HEADLIGHTS ARE NOT BRIGHT ENOUGH TO SEE AT NIGHT. NEED TO USE HIGH BEAMS IN ORDER TO SEE THE ROAD AT NIGHT. CAN'T SEE PERIPHERAL VISION. CAN ONLY SEE STRAIGHT AHEAD WITH MINIMAL DISTANCE. THIS IS A MAJOR ISSUE AND I TRY TO AVOID DRIVING AT NIGHT AT ALL COST. THIS ISSUE NEEDS TO BE RECTIFIED BY CADILLAC IMMEDIATELY SO NO ONE GETS INJURED.

NIGHT DRIVING IS VERY DANGEROUS FOR ME. I HAVE TO DRIVE WITH MY HIGH BEAM LIGHTS ON. THE LOW BEAM LIGHTS ARE SO DIM THEY DO NOT GIVE SAFE VISION. SINCE WE HAVE HAD THE CAR,2014, WE ALWAYS FELT THE LIGHTS WERE TOO DIM. AT THE TIME THE DEALER SAID THERE REALLY WASN'T ANY REAL SOLUTION FOR THE PROBLEM. IF THEY REPLACED THEM THE SAME THING WOULD OCCUR. I SHOULD HAVE HAD MY CONCERNS AUTHENTICATED IN WRITING, BUT DIDN'T. I HAVE CONTACTED GM AND AM WAITING FOR A RESPONSE. THE LAST TIME I TALKED TO THEM THEY SAID THEY HAD NO RECALL ISSUES DUE TO THE LIGHTS. I ASKED THEM TO REOPEN THE FILE ON 12/26/19. I AM WAITING TO HEAR FROM THEM. THEY WILL CONTACT ME AGAIN ON 12/30/19. MY VEHICLE HAS THIS PROBLEM ALL THE TIME.THE POOR VISIBILITY IS A CONSTANT NO MATTER WHERE I DRIVE. IT IS ESPECIALLY DIFFICULT WITH ON COMING TRAFFIC, SINCE I HAVE TO TURN OFF MY HIGH BEAM AS NOT TO CREATE A PROBLEM FOR ON COMING TRAFFIC. I HAVE AVOIDED USING MY CAR AT NIGHT AS IT IS SUCH A SAFETY ISSUE FOR ME AND THE ON COMING TRAFFIC. THANK YOU FOR ANY HELP OR INSIGHT YOU MAY HAVE.

Mileage: 10,099

THE HEADLIGHTS ARE FAILING AND THIS CAR IS TOO DANGEROUS TO DRIVE AT NIGHT. WE ARE FORCED TO DRIVE WITH HIGH BEAMS ON BECAUSE OTHERWISE YOU CANNOT SEE THE ROAD. MANY MANY INSTANCES OF THIS POSTED ONLINE AND CADILLAC HAS BEEN AWARE OF PROBLEM FOR SOME TIME. ALSO CLASS ACTIONS SUITS. YET THEY WILL RECALL AND ARE FORCED TO PAY HUGE AMOUNT FOR REPAIRS.

HEADLAMPS HAVE CONDENSATION BUILD UP AND THE LOW BEAMS DO NOT PROVIDE ENOUGH LIGHT TO DRIVE. LAST NIGHT I ALMOST HAD AN ACCIDENT TRYING TO GO SOMEWHERE AND HAD TO TAKE CORRECTIVE MEASURES TO KEEP FROM DRIVING INTO A DITCH THAT I COULD NOT SEE. THIS IS INCREDIBLY DANGEROUS AND WE ALMOST WRECKED BECAUSE THE LOW BEAMS GIVE OFF ALMOST NO LIGHT TO THE ROADWAY.

Mileage: 103,000

VERY LOW INTENSITY LOW-BEAM LIGHTING WHILE OPERATING VEHICLE DURING HOURS OF DARKNESS. CONSEQUENTLY, VISION IS REDUCED TO UNSAFE LEVELS RESULTING IN A NEAR-MISS INVOLVING BICYCLING PEDESTRIANS. GM DOESN'T RECOGNIZE IT AS A SAFETY ISSUE BUT HUNDREDS OF INTERNET REPORTED COMPLAINTS INDICATE OTHERWISE.

Mileage: 78,000

THE HEADLIGHTS WHILE ON LOW BEAM ARE NOT BRIGHT ENOUGH CAUSING A POTENTIAL SAFETY ISSUE. THE LACK OF BRIGHTNESS IS MUCH MORE EXSAGRATED WHEN DRIVING IN NIGHT RAIN CONDITUONS.

LOW BEAM HEADLIGHTS ARE ALMOST USELESS. CAN NOT SEE ANYTHING . HAVE HAD THEM CHECKED OUT AND BEEN TOLD WAS PROBLEM EVERYONE HAS. FACTORY PROBLEM

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE DIM. THE VEHICLE WAS TAKEN TO MARTHALER OF MARQUETTE BUICK GMC CADILLAC (919 W BARAGA AVE, MARQUETTE, MI 49855, (906) 226-3592) WHERE IT WAS DIAGNOSED THAT THE ENTIRE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO DAVE TOWELL CADILLAC (111 W MARKET ST, AKRON, OH 44303, (888) 315-0939) WHERE IT WAS DIAGNOSED THAT NEW BULBS WERE NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 102,000.

Mileage: 102,000

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING AFTER DUSK, THE HEADLAMPS FAILED TO ADEQUATELY ILLUMINATE THE ROADWAY. THE VEHICLE WAS TAKEN TO LOCKHART CADILLAC (9265 E 126TH ST, FISHERS, IN 46038, (317) 759-7785) ON SEVERAL OCCASIONS TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLAMPS CONFORMED TO U.S. SAFETY STANDARDS AND SPECIFICATIONS. ADDITIONALLY, THE CONTACT WAS INFORMED THAT THERE WAS A REPLACEMENT LOW BEAM CONVERSION KIT THAT MAY UPGRADE THE REDUCED HEADLAMP ILLUMINATION. THE KIT WAS INSTALLED, BUT FAILED TO REMEDY THE FAILURE. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE LOW BEAM HEADLIGHTS WERE NOT PROJECTING ENOUGH LIGHT. THE CONTACT MENTIONED THAT THE LIGHTING GRADUALLY DIMMED. THE VEHICLE WAS TAKEN TO FRANKLIN CHEVROLET CADILLAC BUICK GMC (106 NORTHSIDE DR E, STATESBORO, GA 30458) WHERE THE CONTACT WAS INFORMED THAT THE ENTIRE HEAD LAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.

Mileage: 86,000

WE PURCHASED A 2014 SRX USED AND WISH WE WOULD HAVE LOOKED AT REVIEWS PRIOR TO PURCHASE. IT IS TO BAD GM KNOWS THERE IS A PROBLEM WITH THE LOW BEAM HEADLIGHTS AND WON'T RECALL THEM. FRIDAY NIGHT WE WERE TURNING INTO A BUSINESS AND COULD NOT SEE THE DRIVEWAY BECAUSE OF THE HEADLIGHTS SO DIM. I AM TAKING IT TO THE DEALER ON MONDAY BECAUSE IT IS EXTREMELY DANGEROUS TO DRIVE AT NIGHT.

Mileage: 8

LOW BEAM HEADLIGHTS ARE INEFFECTIVE. VERY DANGEROUS TO DRIVE AT NIGHT. PLEASE MAKE GM TAKE RESPONSIBILITY AND REPAIR THESE VEHICLES.

Mileage: 24,000

HEADLIGHT IS HOLDING MOISTURE AND CLOUDING UP WHICH IS CAUSING LITTLE TO NO VISION AT ALL AT NIGHT WHILE DRIVING ON THE HIGHWAY HEADLIGHTS ON SRX'S ARE BAD AS FAR AS VISION GOES AT NIGHT AND I SEE HUNDREDS OF COMPLAINTS FROM OTHER OWNERS.

Mileage: 65,426

UNSAFE TO DRIVE AT NIGHT - THE LOW BEAMS ON THIS CAR AS SO DIM THAT YOU CANNOT DRIVE IT SAFELY AT NIGHT. CADILLAC REFUSES TO ACCEPT THERE IS AN ISSUE. MULTIPLE CLASS ACTION LAWSUITS HAVE BEEN LAUNCHED AND THIS SAME COMPLAINT IS ALL OVER THE INTERNET. I CAN'T UNDERSTAND WHY NHSTA HASN'T LOOKED INTO THIS PROBLEM SINCE IT PRESENTS DANGEROUS SITUATION AND AFFECTS MULTIPLE CADILLAC MODELS FRO 2010 TO 2015. PROBLEM CONTINUES TO WORSEN AS THE CAR AGES. PLEASE LOOK INTO THE OBVIOUS SAFETY HAZARD.

Mileage: 40,000

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE EXTREMELY DIM. THE CONTACT COULD NOT SEE PAST 40 FEET IN FRONT OF THE VEHICLE WHILE DRIVING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,121.

Mileage: 37,121

LOW BEAM LIGHTING IS EXTREMELY DANGEROUS! THE LOW BEAMS ARE ON BUT APPEAR TO BE NOTHING MORE THAN RUNNING LIGHT. THIS IS A KNOWN PROBLEM AND GM NEEDS TO FIX IT BEFORE SOMEONE DIES!

Mileage: 1

HEADLIGHTS CAN'T SEE WITH CURRENT HEADLIGHTS AND THERE ARE 100'S OF COMPLAINTS FOR THIS. THIS HAS BEEN A PROBLEM SINCE THE DAY I PURCHASED THIS SRX 2014 CADILLAC SRX AND ALL OTHER SRX OWNERS I HAVE SPOKE TO ABOUT THIS FEEL THAT GM HAS RELEASED A AUTOMOBILE WITH KNOW SAFETY PROBLEMS THAT THESE HEADLIGHTS ARE..

Mileage: 61,000

MY 2014 CADILLAC SRX HEADLIGHTS HAVE CONTINUED TO GET MORE AND MORE DIM TO THE POINT THEY ARE ALMOST UNSAFE ON LOW LEVEL (DIM). I HAVE TRIED EVERYTHING SHORT OF REPLACING THE HEADLIGHT UNIT WHICH IS EXTREMELY EXPENSIVE. AFTER READING COMPLAINTS ON THE INTERNET IT SEEMS THIS IS A COMMON PROBLEM AND GM REFUSES TO ADDRESS THE ISSUE . THE CAR IS OUT OF WARRANTY. TO ME THIS IS AS BAD A SAFETY ISSUE AS AIRBAGS. THIS OCCURRED OVER A YEAR PERIOD AND IS GETTING PROGRESSIVELY WORSE.

Mileage: 100,000

HEAD LIGHTS DO NOT WORK PROPERLY WHEN ON DIM> THIS HAS BEEN A PROBLEM FOR SOME TIME AND CARMARGO CADALIC WANTS TO CHARGE ME TO TELL ME THEY DON'T WORK. HMMMMM I KNOW THEY DON'T WORK.

Mileage: 100,000

MY HEADLAMPS IS VERY DIM. I CANNOT SEE WHEN I AM DRIVING AT NIGHT. THERE IS ENOUGH LIGHT THAT I DON'T GET PULLED OVER BY THE POLICE, BUT NOT ENOUGH SEE A CAR LICENSE PLATE IN FRONT OF ME.

I PURCHASED THIS 2014 SRX IN APRIL OF 2017. WITHIN A FEW DAYS OF PURCHASE, NOTICED HOW DIM THE HEDLIGHT WERE, AND BECAME CONCERNED, THIS WAS NVER BROUGHT UP WITH SALESPERSON. OF COURSE, IT WAS PURCHASED IN DAYLIGHT HOURS. SALESPERSON NEVER ONCE MENTIONED THE DEFECTIVE HEADLAMP ISSUE THAT MY HUSBAND AND I FOUND SOME DAYS LATER WHILE DRIVING AT NIGHT , BUT CALLED DEALERSHP AND BROUGHT TO THEIR ATTENTION OF US NOT BEING ABLE TO HARDLY SEE IN FRONT OF US WHILE DRIVING IN DARKENED AREAS AT NIGHT, IE, NEIGHBORHOOD,LOW TRAFFIC AREAS, COUNTRY ROADS,ETC. ...HIGHWAYS WERE WELL LIT AT NIGHT, NOT PROBLEM. CALLED AND BROUGHT INTO DEALERSHIP WHERE PURCHASED, (BUICK DEALERSHIP)SERVICE DEPT.CHECKED LIGHTS OUT,ADJUSTED THEM,FOUIND NOTHING WRONG, WE EVEN CALLED TO CADILLAC DEALERSHIP, THEY DIDN'T HAVE ANY PROBLEMS/RECALLS, OH, BUT WILL REPLACE LAMPS FOR $1800.00.NO THANKS, VERY DISGUSTED AND CANNOT FIND ANYONE TO ADMIT THIS PROBLEM,SO WE ARE DEATHLY SCARED TO DRIVE AT NIGHT FOR SAFETY ISSUES OF KILLING OURSELVES TRYING TO GET SOMEWHERE. HAVE HEARD OR READ ONLINE (?) THAT THE 2010 THROUGH 2015 WERE THE YEARS OF DEFECTIVE HEADLAMP ISSUES, BUT SOMEONE PLEASE TELL ME WHY......NO RECALLS ON THIS ISSUE?? I JUST WANT SOME ANSWERS, AND THIS HAPPENING ON A CADILLAC, REALLY??? VERY DISSAPPOINTED AND DISHEARTENED ABOUT THIS!!! NO HELP IN PARADISE!!! NO ONE WILL ADMIST TO THESE DEFECTIVE HEADLAMPS. NO MATTER WHERE YOU DRIVE, HOW OR WHEN, IT IS THE SAME LOW DIM LIT LIGHT, IF WE PUT OUR BRIGHTS ON, I AM AFRAID OF BEING SHOT OR PULLED OVER AND BEAT UP!! WE ARE IN OUR 70'S AND 80'S. JUST WANTED A RELIABLE AND SAFE VEHICLE, HAVE ALWAYS DRIVEN CADILLACS, BUT THIS "TAKES THE CAKE". SAD IN TEXAS. (DO NOT KNOW WHAT MILEAGE WAS, BEING 3.5 YEARS AGO)

THE LOW BEAMS ON MY CAR ARE VERY DIM AND I CANNOT SEE TO DRIVE AT NIGHT. I HAD THE HEADLIGHTS REPLACED AND THE COVERS CLEANED THINKING THAT MAY BE AN ISSUE. AFTER RESEARCH, I SAW THAT THIS WAS AN ISSUE WITH THIS MODEL. I TOOK THE CAR TO THE DEALER AND THEY STATED IT IS NOT COVERED UNDER WARRANTY INSPITE OF SEEING MANY COMPLAINTS AND A CLASS ACTION LAW SUIT AGAINST GM.

Mileage: 35,000

THE HEADLIGHT RANGE ON MY 2014 SRX IS SO BAD THAT I WAS HARDLY ABLE TO SEE THE ROAD AT NIGHT WHILE DRIVING THRU THE BLACK HILLS OF SOUTH DAKOTA ON RTE 16 THIS PAST WEEKEND. THE PEOPLE IN THE CAR WITH ME NOTICED THE LACK OF LIGHT RANGE AND SUGGESTED I LOOK INTO REPLACING MY HEADLIGHTS. I WAS WHITE KNUCKLED THE ENTIRE DRIVE. IT'S A MIRACLE WE ARE STILL ALIVE.

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS DID NOT WORK. THE CONTACT USED THE HIGH BEAMS TO DRIVE AT NIGHT. THE VEHICLE WAS TAKEN TO FIELDS CADILLAC ST. AUGUSTINE (904-823-3000, LOCATED AT 375 OUTLET MALL BLVD, ST AUGUSTINE, FL 32084) WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL COMPONENT WAS FAULTY AND THE HEADLIGHT COMPONENT NEEDED TO BE REPLACED. THE TECHNICIAN STATED THAT THERE WAS NO RECALL BECAUSE THE VEHICLE WAS MANUFACTURED IN NEW YORK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.

Mileage: 45,000

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLAMP SEALS WERE DAMAGED AND THERE WAS MOISTURE IN THE HEADLAMP ASSEMBLIES. AS A RESULT, THE LIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION CADILLAC PORT RICHEY (9921 US-19, PORT RICHEY, FL 34668, (727) 364-2818) WHERE IT WAS DIAGNOSED THAT THE HEADLAMP KIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5541370170. THE CONTACT WAS REFERRED TO NHTSA, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT RECEIVED A CLASS ACTION LAWSUIT DOCUMENT REGARDING CLAIM NUMBER: 1053407. THE FAILURE MILEAGE WAS 58,000.

Mileage: 58,000

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS STARTED TO DIM APPROXIMATELY TWO YEARS AGO. THE FAILURE WORSENED TO THE POINT THAT THE HIGH BEAM HEADLIGHTS HAD TO BE UTILIZED WHILE DRIVING AT NIGHT. ON APRIL 14, 2019, THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER STATING THAT IF THE LOW BEAM HEADLAMP SYSTEM HAD TO BE REPLACED, AND THE CONTACT WOULD BE REIMBURSED FOR THE REPAIR COST. THE VEHICLE WAS TAKEN TO WILLIAMSON CADILLAC (7815 SW 104TH ST, MIAMI, FL 33156) WHERE IT WAS DETERMINED THAT THE LOW BEAM HEADLIGHT SYSTEM NEEDED TO BE REPLACED; HOWEVER, THE PROGRAM HAD ENDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,900.

Mileage: 50,900

2014 CADILLAC SRX. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS. *LD THE CONSUMER STATED THE DEALER CHARGED 100.00 FOR HER TO KEEP THE DEFECTIVE HEADLIGHT. *JS

BRAKES DID NOT SLOW VEHICLE DOWN IN 25 MILE PER HOUR ACCIDENT, BRAKE WORK DONE BY DEALERSHIP 2/2019

Mileage: 132,000

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE TOO DIM AND CREATED A HAZARD WHILE DRIVING AT NIGHT. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 70,000. *BF CONSUMER STATED THE WHOLE ASSEMBLY TO THE HEADLIGHTS WERE REPLACED.*JB

Mileage: 70,000

OVER THE PAST 2 YEARS AND 4 MONTHS THE HEADLIGHTS HAVE BECOME MORE AND MORE DIM. I NOW HAVE TO DRIVE WITH MY HIGH BEAMS ON AND IN THE RAIN IT'S ALMOST IMPOSSIBLE TO SEE. A DEFINITE SAFETY ISSUE. CADILLAC DEFINITELY NEEDS TO ISSUE A RECALL AND FIX THIS PROBLEM!

Mileage: 81,000

HEADLAMP LENSES, CIRCULAR MAGNIFIER CLOUDED (WITHIN THE ASSEMBLY) CAUSING DECREASED HEADLAMP PERFORMANCE. NEW LAMPS DO NOT CORRECT THIS PROBLEM. LITERALLY THIS CADILLAC HAS CATARACTS...

Mileage: 48,000

PURCHASED A PRE-OWNED 2014 WITH 69,000 MILES. THE LOW BEAM HEADLIGHTS DIDN'T ILLUMINATE, BUT THE HIGH BEAMS WERE GREAT. I REPLACED THE LOW BEAM BULBS AND SOME LIGHT NOW HITS THE ROAD, BUT NOT NEARLY ENOUGH. IT APPEARS THAT THE GLASS SPHERE IN FRONT OF THE BULBS IS GRAY AND NOT ALLOWING LIGHT TO PASS THRU. THE DEALER SHOULD NOT HAVE SOLD THE CAR IN THIS CONDITION.

Mileage: 69,000

THE HEADLIGHTS OF THE CADILLAC SRX (2014) ARE SO DIM THAT YOU CANNOT SEE THE ROAD IN FRONT YOU AT NIGHT/EARLY MORNING. IT IS A HUGE SAFETY CONCERN. THERE NEEDS TO BE A RECALL ON THESE HEADLIGHTS. MY BULBS HAVE BEEN TESTED AND ARE FINE. IT IS A DESIGN FLAW IN THE VEHICLE. PLEASE INVESTIGATE THE PROBLEM AND HOLD CADILLAC/GM RESPONSIBLE! ATTACHED ARE PHOTOS TAKEN FROM INSIDE THE VEHICLE IN THE EARLY MORNING HOURS AND LATE EVENING HOURS.

Mileage: 130,000

WE PURCHASED OUR 2014 CADILLAC ON 7/3/2019. CARFAX CHECK OUT GREAT. 5 DAYS LATER WE LEFT TOWN AT 9:30 PM FOR A MINI VACATION. IT WAS GETTING DARK. WE THOUGHT THE LIGHTS SEEMED PRETTY DIM, BUT THEN AGAIN IT WASN'T COMPLETELY BLACK OUTSIDE AT THIS POINT . AS IT PROCEEDED TO GET DARKER WE STARTED TO GET EXTREMELY FRIGHTENED IT WAS LIKE DRIVING WITH DIM FLASHLIGHTS . THE HIGH BEAMS WORK FINE BUT THE LOW BEAMS DO NOT! ! I GOT ONLINE TO SEE IF THERE WAS A PROBLEM WITH THIS AND IT TURNS OUT THERE ARE SEVERAL COMPLAINTS AND A CLASS ACTION LAWSUIT IN CALIFORNIA !!! I CALLED THE CADILLAC DEALERSHIP AND THEY ACTED LIKE THEY HAD NEVER HEARD OF THIS! WE SERIOUSLY THOUGHT WE WERE GOING TO BE IN AN ACCIDENT THAT NIGHT . WHAT IS IT GOING TO TAKE FOR CADILLAC TO TAKE RESPONSIBILITY FOR THIS ARE SEVERAL PEOPLE GOING TO HAVE TO DIE? NOT A GREAT WAY TO DRIVE ON THE FREEWAY OR IN TOWN. WE DID BOTH.

Mileage: 160

FRONT HEADLIGHTS ARE OUT. THEY HAVE ALWAYS BEEN VERY DIM AND HAVE GOTTEN WORSE WITH TIME. GM WAS SUED BY SEVERAL CUSTOMERS AND THEY WERE SUPPOSED TO OFFER FREE REIMBURSEMENT FOR REPLACING THE PARTS. LETTERS SENT ONLY RECEIVED BY FEW PEOPLE. GM REFUSES TO TAKE RESPONSIBILITY FOR THE DEFECTIVE VEHICLES THEY MANUFACTURED FROM 2010-2015, ALL HAVING THE SAME ISSUES. VEHICLE IS USELESS AT NIGHT. SAFETY HAZARD. DIMMITT CADLLLAC IN CLEARWATER, FLORIDA IS NOT TAKING RESPONSIBILITY EITHER, ALTHOUGH THEY HAVE BEEN AWARE OF THE PROBLEM FOR OVER 2 YEARS. DIMMITT FAILED TO INFORM THE CLIENTS A 90-DAY WINDOW TO REPAIR WAS OFFERED PURSUANT TO A LETTER MOST CUSTOMERS DID NOT RECEIVE, EVEN WHEN MY VEHICLE WAS TAKEN WITHIN THE WINDOW PERIOD FOR OIL CHANGE. THE CONSENSUS IS THAT GM MANUFACTURED DEFECTIVE SEALS AROUND THE HEADLIGHTS WHICH ALLOW MOISTURE/CONDENSATION TO GET IN DAMAGING THE LIGHTS. VEHICLE CANNOT BE DRIVEN AT NIGHT AS LIGHTS ARE OFF. THIS IS NOT A ONE TIME EVENT. IT'S AN ONGOING SITUATION THAT GM REFUSES TO CORRECT AND/OR ISSUE A RECALL EVEN THOUGH ALL CADILLAC SRX 2010-2015 HAVE THE SAME PROBLEM.

Mileage: 5

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE DRIVER'S SIDE TURN SIGNAL FAILED. THE VEHICLE WAS TAKEN TO SUNSET CADILLAC OF SARASOTA (2200 BEE RIDGE RD, SARASOTA, FL 34239, (941) 328-8686). THE DEALER STATED THAT THEY WOULD HAVE TO REMOVE THE ENTIRE FRONT BUMPER TO REPLACE THE SIGNAL LIGHT. THE REPAIR WOULD COST $334. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 65,000.

Mileage: 65,000

CADILLAC SRX LOW BEAMS LIGHTS ARE EXTREMELY DIM. PROVIDES VERY LITTLE VISIBILITY AT NIGHT. IT ALMOST LOOKS LIKE THE CAR IS RUNNING ON DAY LIGHTS ONLY, EVEN THOUGH THE LOW BEAMS ARE ON. IT IS EXTREMELY DANGEROUS AND NEEDS TO BE REMEDIED ASAP. I HAVE HAD THE BULBS TESTED AND THE MECHANIC SAYS THEY ARE FINE. IT IS JUST THE WAY THEY ARE PLACED IN THE VEHICLE. I AM TERRIFIED TO DRIVE AT NIGHT, BUT THIS IS MY ONLY VEHICLE AND I DO NOT HAVE THE FUNDS TO REPLACE IT RIGHT NOW.

Mileage: 127,000

WHEN DRIVING AT NIGHT THE LOW BEAMS ARE VERY DIM. I HAVE TO DRIVE WITH THE HIGH BEAMS OTHER WISE I CANNOT SEE THE ROAD. OTHER DRIVERS GET UPSET BUT I CANT USE THE VEHICLE AT NIGHT. LIGHTS ARE ON BUT VERY DIM. I HAD DEALER INSPECT AND HE SAID THE FOCUSING LENS GET DESTORTED AND THE LIGHT DOESN'T GO THROUGH. COST WOLD BE OVER $1800 AND NOT PERMENANTLY FIX THE DEFECTIVE FOCUSING LENS.

Mileage: 60,000

HEAD LIGHT LOW BEAMS ARE DANGEROUSLY DIM. IT IS VERY UNSAFE TO DRIVE THIS CAR AT NIGHT. SOMEONE IS GOING TO GET KILLED OR SERIOUSLY INJURED WITH THIS ISSUE. A RECALL FOR THIS SAFETY ISSUE IS IMMEDIATELY NEEDED TO SAVE LIVES. ALREADY CAME CLOSE TO AN ACCIDENT WHEN A TRUCK PULLED OUT IN FRONT OF US, WHILE DRIVING HOME. . HE COULD NOT SEE US. PLEASE TAKE THIS SERIOUSLY AND HELP US.

Mileage: 76,000

I CANNOT DRIVE AT NIGHT BECAUSE HEADLIGHTS ARE SO DIM YOU CAN'T SEE THEM 100 FT AWAY.ALSO WATER IN ASSEMBLY. HAVE REPLACED AND IT MADE NO DIFFERENCE.

DIM HEADLIGHTS HAVE BECOME SO DIM THAT IT'S UNSAFE TO DRIVE AT NIGHT UNLESS HIGH BEAM LIGHTS ARE ON. CONTACTED LOCAL DEALERSHIP AND WAS TOLD I COULD HAVE THEM REPLACED AT MY COST.

Mileage: 90,000

MY HEADLIGHTS BECAME TOO DIM TO SAFELY DRIVE MY CAR AT NIGHT, SEEMED TO BE THE MAGNIFYING PART INSIDE THE LIGHT WAS FOGGED UP. I TOOK IT TO DEALER WHERE I PURCHASED CAR AND HAD THEM LOOK AT LIGHTS. THEY TELL ME I JUST NEED NEW BULBS. I HAD ANOTHER PLACE REPLACE BULBS AND IT DIDN'T HELP AT ALL. HAD TO HAVE HEADLIGHTS REPLACED OUT OF POCKET ((COULDN'T BE FIXED WITHOUT REPLACING) TO SAFELY DRIVE AT NIGHT

Mileage: 48,000

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING AT DUSK, THE HEADLAMPS FAILED TO PROPERLY ILLUMINATE THE ROADWAY. THE VEHICLE WAS TAKEN TO KERBECK CADILLAC ATLANTIC CITY (LOCATED AT 340 N ALBANY AVE, ATLANTIC CITY, NJ 08401, (609) 246-2211) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BULBS COULD BE REPLACED AND THE HEADLAMP LENS COULD BE RESTORED; HOWEVER, THE FAILURE COULD RECUR. THE CONTACT WAS ALSO INFORMED THAT THE INTERNAL REFLECTOR IN THE HEADLAMP WAS AT FAULT AND THAT THE HEADLAMP ASSEMBLY WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

Mileage: 65,000

HEADLIGHTS ARE VERY DIM. DEALER JUST REPLACED HEADLAMP ASSEMBLIES COSTING ME APPROXIMATELY $1,800. NO IMPROVEMENT. THE LIGHTS ARE SO DIM, MY TEENAGE DAUGHTER CANNOT DRIVE ON REMOTE HIGHWAYS DUE TO THE HEADLIGHTS NOT PROVIDING A SAFE LEVEL OF ILLUMINATION. GM NEEDS TO FIX THIS PROBLEM. IT IS UBIQUITOUS AMONG SRX OWNERS. VERY UNSAFE.

UNSAFE TO DRIVE AT NIGHT - THE LOW BEAMS ON THIS CAR AS SO DIM THAT YOU CANNOT DRIVE IT SAFELY AT NIGHT. CADILLAC REFUSES TO ACCEPT THERE IS AN ISSUE. MULTIPLE CLASS ACTION LAWSUITS HAVE BEEN LAUNCHED AND THIS SAME COMPLAINT IS ALL OVER THE INTERNET.I CAN'T UNDERSTAND WHY NHSTA HASN'T LOOKED INTO THIS PROBLEM SINCE IT PRESENTS DANGEROUS SITUATION AND AFFECTS MULTIPLE CADILLAC MODELS FRO 2010 TO 2015. PLEASE LOOK INTO THE OBVIOUS SAFETY HAZARD.

Mileage: 32,000

THE HEADLIGHT EXTREMELY DIM WHEN DRIVING AT NIGHT MADE THE CAR SO DANGEROUS WHEN DRIVING AFTER DARK.

Mileage: 50,468

FRONT EXTERIOR LIGHTS ARE TOO DIM TO DRIVE AT NIGHT.

Mileage: 80,000

HEAD LIGHTS ARE EXTREMELY DIM MAKING THE VEHICLE DANGEROUS WHILE DRIVING AT NIGHT. CURRENTLY, WE CANNOT USE THE VEHICLE FOR LONG TRIPS AT NIGHT. THE LIGHTS WERE FINE WHEN THE VEHICLE WAS PURCHASE NEW. THE LIGHTS GOT WORSE AS THE YEARS WENT BY.

HEADLIGHTS DO NOT PROJECT BRIGHT ENOUGH FOR NIGHT DRIVING. THEY COME ON BUT DO NOT FUNCTION WELL ENOUGH WITHOUT TURNING ON THE BRIGHT LIGHTS.

Mileage: 101,000

THE LOW BEAM HEADLIGHTS ARE SO DIM I ALMOST GOT HIT BY A MOTORIST THAT DID NOT SEE ME COMING DOWN THE ROAD.THIOS HAS HAPPENED MULTIPLE TIMES AND I CANNOT SEE TO DRIVE AT NIGHT WITH THE LOW BEAMS ON. I WAS STOPPED BY THE STATE POLICE FOR HAVING MY HIGH BEAMS ON AND TOLD THEM I COULD NOT SEE WITH MY LOW BEAMS ON. OFFICER LOOKED AT THE HEAD LIGHTS AND SAID THAT THE DEALER OF CADILLAC SHOULD REPLACE THEM WITH NEW ONES AT NO COST TO ME.THIS SHOULD HAVE A RECALL DONE WITH NEW STYLE OF HEADLAMP ASSEMBLIES

Mileage: 70,000

THE LOW BEAM PROJECTOR HEADLIGHTS ARE DANGEROUSLY DIM. THERE HAVE BEEN NUMEROUSE COMPLAINTS ABOUT THIS ISSUE TO NTSA AND CADILLAC WITH NO SUGGESTION OR RESOLUTION. AS A LAW ENFORCEMENT OFFICER I KNOW THIS ISSUE IS EXTREAMLY SERIOUS. PLEASE INVESTIGATE THE LOW BEAM PROJECTOR HEADLIGHTS AND THE EXTREAMLY LOW LIGHT OUTPUT. WHEN DRIVING ON LOW BEAM YOU CAN NOT SEE THE ROAD. HIGH BEAMS WORK FINE.

Mileage: 50,000

3 YEARS AGO I COMPLAINED TO HOLMAN CADILLAC ABOUT MOISTURE IN HEAD LIGHT ASSEMBLY WHICH CAUSE DIM LIGHTING ON DRIVER'S SIDE HEAD LIGHT SETTING OFF ERROR MESSAGES AND THE LENS STARTED TO CRACK AND TO HELP RESOLVE THE ISSUE, I TAPE THE LENS. GM REFUSED REPAIR UNDER BUMPER TO BUMPER WARRANTY AND THE DEALERSHIP TOLD ME I WOULD HAVE TO PAY $1,600.00 FOR THE REPLACEMENT.

Mileage: 32,000

THE HEADLIGHTS ON THIS 2014 CADILLAC, WITH 50,200 MILES, ARE A DESIGN AND MANUFACTURING FLAW. THE LIGHTS ON LOW BEAM, AT NIGHT, ARE DRIVING HAZARD AS THEY DO NOT LIGHT THE ROAD. THE HIGH BEAMS ARE A WORK AROUND TO CIRCUMVENT THE PROBLEM BUT SERVE ONLY AS A TEMPORARY FIX. ON-COMING TRAFFIC NEGATES ITS USE.

Mileage: 50,200

THE LIGHTS WHEN ON DIM ARE SO DARK THAT YOU ARE UNABLE TO SEE TO DRIVE AT NIGHT. BRIGHTS WORK FINE BUT DIMS ARE USELESS. VERY UNSAFE

I MOSTLY DRIVE MY CAR IN THE DAYLIGHT. I HAD TO DRIVE FOR A TEST/DOCTOR IN HOUSTON TEXT FROM COVINGTON, LA. MY APPOINTMENTS RAN LATE AND I HAD TO DRIVE AT NIGHT FOR 200 MILES. MY LIGHTS ARE SO LOW I COULD NOT SEE THE LINES ON THE HIGHWAY. I USED MY BRIGHT LIGHTS WHEN POSSIBLE BUT THIS WAS NOT PRACTICAL DO TO I TRAFFIC. I HAD TO REALLY ON STAYING BEHIND 18 WHEEL TRUCKS TO SEE THE ROAD TO MAKE IT HOME. I WAS SCARED TO DEATH. THE NEXT NIGHT I HAD MY DAUGHTER TAKE MY CAR OUT TO SEE IF IT WAS JUST ME BUT SHE SAID SEE COULD NOT SEE ALSO AND WAS ALSO SCARED. I NOW CAN NOT DRIVE MY CAR AT NIGHT.

Mileage: 55,000

I CAN NOT DRIVE SRX 2014 AT NIGHT DUE TO THE DIM HEADLIGHTS. I UNDERSTAND THAT CADILLAC IS AWARE THAT THE SEALS ON THE HEADLIGHT ARE DEFECTIVE BUT WILL NOT DO A RECALL ON THEM. I HAVE FILLED A CASE WITH CADILLAC AND HEARD BACK FROM 1 DEALERSHIP, STEVE FOLEY CADILLAC IN NORTHBROOK ILLINOIS, THAT THEY WILL NOT DO ANYTHING ABOUT.

Mileage: 76,000

THE LOW BEANS ARE VERY VERY DIM AND IT'S HAZARDOUS TO DRIVE AT NIGHT.

Mileage: 50,000

LIGHTING ASSEMBLY IS COMPLETELY OUT ON VEHICLE. I CAN ONLY DRIVE WITH BRIGHT LIGHTS ON. I HAVE WENT OFF THE ROAD SEVERAL TIMES,DUE TO LIGHTING. I HAVE HAD SEVERAL CHECKS FROM CADILLAC AND WAS TOLD I NEED TO REPLACE THE ENTIRE LIGHTING ASSEMBLY, BUT IS A WASTE BECAUSE IT WILL GO OUT AGAIN IN A COUPLE OF MONTHS.

Mileage: 41,000

HEADLIGHTS ARE GONE ON MY 2014 SRX! FADED OUT OVER TIME.GONE! I CANNOT SEE ANYTHING WITHOUT THE HI-BEAMS ON NOW. ONLY 62K MILES. PROBABLY STARTED GOING OUT WAY BACK, I DID NOT REALIZE IT WAS MY CAR, THOUGHT IT WAS MY OWN VISION WHICH IS ALREADY POOR TO BEGIN WITH. I LIVE IN THE COUNTRY SO I'M REALLY SCREWED ON THESE BACKROADS. DEALER REPLACED CUE SYSTEM UNDER WARRANTY APPROX TWO YEARS AGO OR LESS, NOW ITS GOING OUT AGAIN. MIRRORS AND SEAT AND RADIO AND CLIMATE ALL BLEEPING OUT ON ME. SERVICE MGR. BRETT@ SAM TAYLOR CADILLAC IN FT. WALTON BEACH FL. SAYS THIS IS VERY COMMON TO HAVE TO REPLACE IT AT LEAST TWICE. PERHAPS MORE? HE STATED TO ME THAT HE SUBMITTED MY ISSUES TO GM TWICE TO NO AVAIL. NOW THE DEALERSHIP HAS BEEN SOLD AND NEW PEOPLE WON'T EVEN RETURN MY CALLS. IT'S A VERY LONG DRIVE FOR ME TO GO TO THEM AND ARGUE THIS CASE AS WE ARE STILL DEALING WITH HURRICANE MICHAEL ISSUES HERE ON OUR TOLL BRIDGES AND HIGHWAYS, WATERWAYS ETC. TRAFFIC PROBLEMS ALL OVER. HARDSHIPS ON FOLKS TRYING TO GO TO WORK.RE-ROUTINGS. BUT I ASK YOU WHO IS THE MOST LIKELY NEXT PURCHASER OF A NEW CADILLAC VEHICLE? ME, THE PERSON WHO ALREADY OWNS ONE.!!! TRADE IN FOR A NEWER MODEL? NO THANKS, THINK I'LL JUST PASS SEEMING HOW I'M A NOBODY. APPARENTLY THEY COULD CARE LESS ABOUT THEIR NEXT CUSTOMER, (GM CORP I'M SPEAKING TO YOU). WHY WOULD YOU LOSE BUYERS OVER SUCH A BIZARRE BUT SIMPLE FIX? BEFORE THIS I HAD THE TAHOE. NOW MAYBE NISSAN OR INFINITY IS CALLING MY NAME. SHAME.

JUST PURCHASE 2014 CADDILAC SRX. WHILE DRIVING AT NIGHT LOW BEAM HEADLIGHTS HAVE INDEQUATE ILLUMINATION AND BEAM PATTERN. DIFFICULT TO CLEARLY SEE ANY OBSTRUCTIONS IN THE ROAD, PEOPLE OR CARS ON THE SHOULDER OF THE ROAD WITHOUT HAVING TO HAVE THE BRIGHT LIGHTS SELECTED. NO LONG TERM FIX IDENTIFIED BY CADILLAC. ALL THEY WANT TO DO IS REPLACE THE BULBS WITH THE SAME INEFFECTIVE OEM. UNSAFE TO DRIVE AT NIGHT UNLESS ONE IS EXTREMELY CAREFUL.

Mileage: 41,500

HEADLIGHTS ARE DIM WHEN ON LOW BEAM CAUSING A DANGEROUS SITUATION WHEN DRIVING AT NIGHT. CADILLAC DEALER WILL CHARGE $1500 TO CHANGE OUT ENTIRE HEADLIGHT ASSEMBLY. LIGHTS ARE TOO BRIGHT TO DRIVE AROUND WITH HIGH BEAMS ON ALL THE TIME.

Mileage: 90,000

LOW BEAM HEADLIGHTS DO NOT PROJECT SUFFICIENT LIGHT TO SEE AT NIGHT. BULBS REPLACED, BUT PROBLEM PERSISTS. NOW READING ONLINE THAT MANY 2011-2015 SRX OWNERS ARE EXPERIENCING THE SAME ISSUE CAUSING NIGHT VISIBILITY ISSUES THAT ARE A SAFETY CONCERN.

Mileage: 62,574

CONCERN: EXTREMELY DIM HEADLIGHTS ON MY CADILLAC SRX, SO DIM AND HAZARDOUS THAT I DO NOT DRIVE AT NIGHT AND NOT IN RAIN. I HAVE SINCE LEARNED OF PENDING LAWSUITS OVER THE SAME ISSUE. THIS IS A HUGE SAFETY ISSUE. THIS IS SHAMEFUL OF CADILLAC - I HAVE A 4 YEAR OLD VEHICLE WITH 55K MILES THAT I CAN LONGER SAFELY DRIVE AT NIGHT. MY HIGH BEAM HEADLIGHTS STILL FUNCTION PROPERLY BUT I CANNOT DRIVE ALL THE TIME WITH MY HIGH BEAMS - IT WOULD NOT BE SAFE FOR ONCOMING TRAFFIC. CADILLAC IS DOING NOTHING TO CORRECT THIS PROBLEM. THEY HAVE OFFERED A COSTLY REPAIR, BUT I HAVE BEEN CAUTIONED THAT THE REPAIR WORK WILL NOT CORRECT THE PROBLEM.A TRUE REPAIR IS NEEDED AND CADILLAC NEEDS A RECALL. VERY DANGEROUS!

Mileage: 55,000

2014 CADILLAC SRX LOW-BEAM HEADLIGHTS WERE GROWING PROGRESSIVELY DIMMER AND NOW THE VEHICLE IS VERY UNSAFE TO DRIVE IN LOW LIGHT SITUATIONS. THIS OCCURED OVER THE COURSE OF A FEW WEEKS AND THE VEHICLE WAS APPROXIMATELY 4.5 YEARS OLD AT THE TIME OF NEAR TOTAL DARKNESS. ALTHOUGH THE HI-BEAMS STILL WORK FINE, IT IS UNSAFE TO SUBJECT ONCOMING TRAFFIC TO CONSTANT USE OF HI-BEAMS, YET WITHOUT THEM THE SRX DRIVER IS UNABLE TO SEE EVEN THE LINES ON THE ROAD. SO VERY DANGEROUS AND THIS CADILLAC OWNER IS TERRIFIED TO DRIVE THIS VEHICLE AT NIGHT, FOR FEAR OF HARMING HERSELF OR OTHERS.

Mileage: 90,000

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE NOT PROVIDING ADEQUATE ILLUMINATION. THE CONTACT HAD A PERSONAL MECHANIC CLEAN THE HEADLIGHT CONNECTORS, BUT IT DID NOT CORRECT THE FAILURE. THE VEHICLE WAS TAKEN TO HERITAGE CADILLAC (7134 JONESBORO ROAD, MORROW, GA 30260, 770-872-0025) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 49,000.

Mileage: 49,000

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE VERY DIM. THE LIGHT BULBS WERE REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO KEN BACHELOR CADILLAC (11001 INTERSTATE 10, SAN ANTONIO, TX) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY REFLECTOR WAS DEFECTIVE AND THE ENTIRE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

Mileage: 30,000

CONCERN: EXTREMELY DIM HEADLIGHTS ON OUR CADILLAC SRX, SO DIM AND HAZARDOUS THAT WE CHOOSE TO NOT DRIVE AT NIGHT AND NEVER IN RAIN. WE HAVE REPLACED THE BULBS WITH STRONG NEW BULBS FROM SYLVANIA (GOLD SERIES) HOWEVER THERE IS NO IMPROVEMENT. WE HAVE BEEN TO CADILLAC DEALERSHIP, THEY WANT TO CHARGE 1,900 DOLLARS TO REPLACE BOTH FAULTY HEADLIGHT ASSEMBLIES WITH THE SAME FAULTY HEADLIGHT ASSEMBLY AND CHARGE US FOR IT. KEEP IN MIND THIS IS A BARELY 4 YR OLD CADILLAC THAT YOU CANT EVEN DRIVE AT NIGHT FOR FEAR OF SAFETY. MY CELLPHONE IS BRIGHTER THAT THE HEADLIGHTS, WE HAVE DONE THE COMPARISON. WE HAVE SINCE LEARNED OF PENDING LAWSUITS OVER THE SAME ISSUE, ACCIDENTS, ETC,...IT IS AS MUCH OF A SAFETY HAZARD AS I CAN THINK OF. A 4 YR OLD CADILLAC THAT YOU CANT DRIVE AT NIGHT DUE TO THE FAULTY, WELL DOCUMENTED DESIGN FLAWS IN THE LIGHT. RIDICULOUS. THE SRX WITHOUT QUESTION A DANGER TO DRIVE AT DUSK, DARK, OR RAIN.

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE PROJECTOR LOW BEAM HEADLIGHTS WERE VERY DIM AND MADE IT DIFFICULT TO SEE THE ROAD WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO SUNSET CADILLAC OF VENICE (LOCATED AT 2367 S TAMIAMI TRAIL, VENICE, FL 34293, (941) 584-8540) WHERE IT WAS DIAGNOSED THAT THERE WAS EXCESSIVE CLOUDING OF THE LENS, WHICH REDUCED THE ILLUMINATION. THE DEALER STATED THAT THE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 9-4929540255. THE APPROXIMATE FAILURE MILEAGE WAS 66,837.

Mileage: 66,837

POOR, UNSAFE LOW BEAM HEAD LIGHTS

Mileage: 21,000

THE PROBLEM STARTED A YEAR AGO WITH THE LIGHTS BECOMING SEVERELY DIM AND UNSAFE AT NIGHT. IN THE PAST TWO MONTHS THE VEU SYSTEM HAS TAKEN A MIND OF ITS OWN AND USUALLY DOES NOT WORK FROM THE CENTER CONSOLE. NOW THE CAR DOES NOT WORK AT ALL. IT'S LIKE IT'S SHORTED OUT THE WHOLE ELECTRICAL SYSTEM. WORST CAR EVER!!! I WILL NEVER BUY A CADILLAC EVER AGAIN.

Mileage: 20,000

HEADLIGHTS WHILE ON LOW BEAM I CAN NOT SEE. THE HEADLINES ARE NOT BRIGHT ENOUGH. I CAN BARLEY SEE OVER THE HOOD. IT IS THE SAME WEATHER I AM IN MOTION OR NOT ALSO WEATHER IT ON THE HIGHWAY CITY OR ETC. IT DOES NOT MATTER

THE LOW BEAM HEADLIGHTS ON THIS CAR ARE HORRIBLE, I HAVE A VERY HARD TIME SEEING AT NIGHT DUE TO THE LACK OF LIGHT FROM THE HEADLIGHTS. I AVOID DRIVING THIS CAR AT NIGHT DUE TO THE DIFFICULTY IN SEEING DUE TO THE LIGHTS. I CAN SEE FINE WITH MY OTHER CAR. SOMETIMES I AM FORCED TO USE MY HIGH BEAMS WHEN I SHOULD USE MY LOW BEAMS DUE TO NOT BEING ABLE TO SEE. IT IS SUCH A HAZARD AND SAFETY ISSUE, I CAN'T BELIEVE THIS CAR IS A CADILLAC. I HAVE NOT HAD AN INJURY OR DAMAGE YET.

HEADLIGHTS ARE VERY DIM WHEN ON LOW BEAM, IT IS A DANGER TO THE DRIVER AND OTHER VEHICLES ON THE ROAD. DUE TO THE LIGHTS BEING SO DIM YOU CAN NOT SEE ANYTHING WHILE DRIVING AT NIGHT UNLESS THE LIGHTS ARE ON HIGH BEAM WHICH IS DANGEROUS FOR OTHER VEHICLES ON THE ROAD. I ALMOST HIT A DEER DUE TO THE LIGHTS BEING DIM. IT IS ALMOST LIKE NO LIGHTS ARE ON AT ALL.

HEADLIGHTS ON THESE CARS ARE EXTREMLY DIM ON LOWBEAM TO THE POINT OF BEING DANGEROUS TO THE DRIVER AND OTHER VEHICLES ON THE ROAD. THIS IS A KNOWN PROBLEM WITH CADILLAC MODELS 2012 THRU 2017. WAS TOLD BY THE DEALERSHIP CADILLAC KNOWS ABOUT IT BUT THERE IS NO FIX. ALSO A PROBLEM WITH THE CUE SYSTEM LOCKING UP.

Mileage: 49,000

JULY 4, 2018 I HIT THE REAR OF ANOTHER VEHICLE AND IT BOTHERED ME BECAUSE I WAS ALERT PAYING ATTENTION AND ALL OF A SUDDEN THE CAR WAS IN FRONT OF ME. IT BOTHERED ME THAT I HIT THE CAR AND COULD NOT FIGURE OUT WHY? NOW I KNOW, I COULD NOT SEE THE CAR BECAUSE MY HEADLIGHTS ARE NOT WORKING PROPERLY. MY CAR INSURANCE WENT UP BECAUSE IT COST CLOSE TO $4,000 TO MAKE THE REPAIRS. I WOULD LIKE FOR CADILLAC TO RECALL THE HEADLIGHTS ON THESE VEHICLES. THEY ARE UNSAFE FOR NIGHT DRIVING. I AM CONSIDERING THE ADVICE OF AN ATTORNEY NOT THAT I KNOW THE LIGHTS WERE THE ISSUE AND NOT ME. I WAS NOT SPEEDING IN THE ACCIDENT AND THE CAR IS FRONT OF ME WAS JUST GOING SLOW, NOT IN A STOPPED POSITION. MY HEADLIGHTS WERE NOT BRIGHT ENOUGH THAT I COULD JUDGE THE DISTANCE FROM THE REAR OF THE VEHICLE.

Mileage: 40,000

JULY 4, 2018 I WAS INVOLVED IN A REAR END COLLISION WHERE I RAN INTO THE BACK OF A VEHICLE AROUND 9:45PM. IT BOTHERED ME THAT I DID NOT SEE THE CAR UNTIL I WAS RIGHT ON HER. ALL OF A SUDDEN I SAW HER CAR AND SHE WAS MOVING NOT STANDING STILL. IT DAWNED ON ME THAT I COULD NOT SEE HER CAR OR JUDGE THE DISTANCE FROM HER BECAUSE MY HEADLIGHTS ARE NOT BRIGHT ENOUGH TO SEE WHAT IS IN FRONT OF ME. I CAUSED MY INSURANCE RATES TO GO UP. I HAVE NOT BEEN IN A VEHICLE ACCIDENT SINCE THE LATE 1970S. I AM A GOOD DRIVER AND WAS NOT DISTRACTED IN ANY WAY. OVER $3,000 WORTH DAMAGE WAS DONE TO MY CAR AND I'M NOT SURE HOW MUCH TO THE VEHICLE I HIT. CADILLAC NEEDS TO DO SOMETHING ABOUT THE HEADLIGHTS BEFORE THERE IS A SERIOUS ACCIDENT. I HAVE TO DRIVE WITH MY HIGH BEAMS. I WAS DRIVING ON A TWO WAY BRIDGE AND BOTH CARS WERE IN MOTION.

Mileage: 45,000

THE HEADLIGHTS ON LOW BEAM HAVE GOTTEN SO BAD IT IS NOT SAFE TO DRIVE WITH THE LOW BEAMS IN AT ALL. AFTER A BULB CHANGE TO THE BRIGHTS BEST SYLVANIA RECOMMENED THEY ARE NOT ANY BETTER AT ALL. IF WE DRIVE AT NIGHT WE WILL HAVE TO LEAVE OUR HIGH BEAMS ON SO WE DRIVE VERY LITTLE AT NIGHT BECAUSE OF THE HEADLIGHTS

Mileage: 45,000

BOUGHT VEHICLE 2 YEARS AGO, HEADLIGHTS HAVE GOTTEN DIMMER TO THE POINT CAR IS UNSAFE TO DRIVE AT NIGHT. BROUGHT CAR INTO DEALERSHIP AND THEY ARE IN AGREEMENT THE HEADLIGHTS NEED TO BE REPLACED. SAFETY ISSUE. HIGH BEAMS ARE NECESSARY TO DRIVE AFTER DUSK.

THE HEADLIGHTS ON THE VEHICLE ARE NOT BRIGHT ENOUGH TO SEE WHERE YOU ARE GOING AT NIGHT. I ALMOST HIT A DIVIDER ON AN EXIT RAMP AT NIGHT BECAUSE I COULD NOT SEE LINES ON THE ROAD. I HAD THEM ADJUSTED BY A CERTIFIED CADILLAC MECHANIC BUT IT DID NOT HELP. I HAVE TO DRIVE WITH HIGH BEAMS ON IN ORDER TO SEE. THIS IS EXTREMELY DANGEROUS FOR ME AND ALSO TRAFFIC THAT I AM MEETING ON THE HIGHWAY. I SEE WHERE THIS IS A COMMON PROBLEM WITH THIS VEHICLE AND IT'S ONLY A MATTER TIME BEFORE THERE IS A FATALITY. WITH THE NUMEROUS COMPLAINT IT SEEMS CADILLAC WOULD CARE ABOUT THE QUALITY OF THEIR PRODUCTS AND THE SAFETY OF THE CONSUMER.

Mileage: 40,000

LOW BEAM HEADLIGHTS DO NOT WORK. FOR SEVERAL MONTHS, I HAVE BEEN FORCED TO USE HIGH BEAMS WHEN DRIVING AT NIGHT. THE LACK OF LOW BEAM HEADLIGHTS IS EXTREMELY DANGEROUS TO ME, MY PASSENGERS AND OTHER DRIVERS. DEALERSHIP HAS NO ANSWERS AND AGREES THAT THIS DEFECT IS A MAJOR HAZARD. SERVICE ADVISOR AGREED THAT A RECALL SHOULD BE MADE TO REPAIR THE LOW BEAMS AND DOES NOT UNDERSTAND WHY A RECALL HAS NOT BEEN MADE.

Mileage: 25,000

DANGER OF DRIVING WITH DIM HEADLIGHTS. I HAVE TO USE THE BRIGHT LIGHTS IN ORDER SEE AT NIGHT. I REPLACED THE HEADLIGHTS IT DID NOT WORK. I STILL CAN'T SEE AT NIGHT WITH THE DIM LIGHTS. VERY DANGEROUS AND VERY SCARY. I TOOK IT IN TO THE CERTIFIED GM/CADILLAC SERVICE DEPARTMENT. THEY SAID THEY COULD REPLACE IT OR $1700 AND NOT GUARANTEE THAT IT WOULDN'T HAPPEN AGAIN. MY CAR IS ONLY FOUR YEARS OLD. THIS SHOULDN'T BE HAPPENING. I AM AFRAID TO DRIVE MY CAR AT NIGHT. VERY DANGEROUS. I FEEL THIS IS A DEFAULT THAT THEY SHOULD REPLACE AT NO COST TO THE CONSUMER. VERY DISAPPOINTED IN THE RESULTS.

Mileage: 83,000

THE HEADLIGHTS ARE DANGEROUS AT NIGHT YOU CAN NOT SEE 20 FEET IN FRONT OFF THE CAR. I ASK REP. AT CADILLAC ABOUT THE PROBLEM AND HE HAD THE NERVE TO TELL ME IF I HAD BOUGHT THE PREMIER MODEL IT WOULD HAVE MUCH BETTER HEADLIGHTS. I KNOW THAT THE CHEAPEST CAR ON THE MARKET HAS BETTER HEADLIGHTS THAN THE CADILLAC SRX. WHEN YOU PURCHASE A CAR FOR 45,000 DOLLARS AND ARE TOLD YOU SHOULD HAVE BOUGHT THE 50,000 DOLLAR CAR TO GET GOOD HEADLIGHTS THAT`S INSULTING TO ME. TEXAS STATE INSPECTION IN THE PASSED TESTED HEADLIGHT LUMENS AND AIM I`LL BET THEY WOULD NOT PASS MINIMUM STANDARDS IF THE STATE STILL REQUIRED THAT TEST FOR STATE INSPECTION. NIGHT TIME DRIVING IN THE SRX IS DANGEROUS. THE NEXT FIELD REQUIRES A DATE THAT THIS HAPPENED 'ALWAYS' IS THE ANSWER BUT I WILL ENTER TODAY`S DATE SO THAT I CAN COMPLETE THIS FORM THAT PROBABLY WON`T BE READ.

Mileage: 5

VERY POOR LIGHTING WHEN USING LOW BEAMS AT NIGHT

Mileage: 38,000

TAKATA RECALL I CAN NOT DRIVE MY 2014 CADILLAC SRX AT NIGHT ON LOW BEAM THEY ARE SO DEAM YOU CAN NOT SEE. I HAVE TO DRIVE WITH MY LIGHTS ON HIGH I KNOW IT IS NOT SAFE BUT I DON'T HAVE A CHOICE. THE DAY I BOUGHT THE CADILLAC SRX ON MY DRIVE HOME IT GOT DARK AND MY LIGHS CAME ON I WAS RUNNING THEM ON HIGH WHEN I MET A CAR I PUT THEM ON LOW IT WAS LIKE I HAD NO LIGHTS AT ALL I HAD TO PUT THEM BACK ON HIGH I KNOW IT WAS BLINDING THE OTHER DRIVER.

Mileage: 44,200

THE HEADLIGHTS ON THE 2014 SRX ARE A DEATH TRAP WAITING TO HAPPEN. HEADLIGHTS ARE SO DIM YOU CAN'T SEE THE ROADWAY. IF GOING DOWN THE HIGHWAY OR ON STREETS. AND WHEN YOU MAKE TURNS ON A DARK STREET YOU ARE BLIND.

Mileage: 54,275

LOW BEAM HEADLIGHTS HAVE GOTTEN SO DIM IT IS HARD TO SEE AT NIGHT. IN ORDER TO GET DECENT VISIBILITY WE NEED TO DRIVE WITH HEADLIGHTS ON HIGH BEAM. IT IS BAD ENOUGH THAT I WILL NO LONGER ALLOW MY WIFE TO DRIVE IT AT NIGHT. I CONTACTED THE CADILLAC DEALERSHIP AND WAS TOLD THERE WAS NO RECALL OR SERVICE ALERT FOR THAT PROBLEM EVEN THOUGH THEY HAD HEARD OF SIMILAR PROBLEMS. IT WILL ONLY BE A MATTER OF TIME BEFORE SOME IS KILLED OR HURT BECAUSE OF POOR VISIBILITY. IS THIS AN ISSUE FOR WHICH YOU ARE AWARE?

Mileage: 71,000

I BOUGHT THIS VEHICLE USED IN MICHIGAN. IT WAS A VEHICLE FROM NEW YORK. THE HEADLIGHT ARE SO DIM I HAVE TO USE THE BRIGHTS AS MUCH AS I CAN WHILE DRIVING. I HAVE HAD THE LIGHTS CHANGED TWICE WITH NO CHANGE IN MY VISIBILITY OF THE ROAD AHEAD AND BESIDE ME. MAKING TURNS IS SCARY AND WHEN IT IS REALLY DARK OUTSIDE AND I HAVE TURN ON MY DIMS, I HAVE TO LOOK FOR THE WHITE LINE TO FOLLOW THE ROAD. PLEASE HELP

Mileage: 37,695

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO PROJECT ADEQUATE LIGHT WHILE DRIVING. ADDITIONALLY, THE HIGH BEAM HEADLIGHTS WERE USED FOR DRIVING. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER HERTRICH CHEVROLET OF SALISBURY (2531 N SALISBURY BLVD, SALISBURY, MD 21801 (443) 856-4025) WHERE IT WAS DIAGNOSED THAT THE SETTINGS NEEDED TO BE RESET AND BRIGHTER BULBS WERE INSTALLED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 94,148.

Mileage: 94,148

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIM WHILE DRIVING AT NIGHT AND IN THE EARLY MORNING. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED HERITAGE CADILLAC AT 770-872-0025 (LOCATED AT 7134 JONESBORO RD, MORROW, GA 30260) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.

Mileage: 43,000

MY VEHICLE'S HEADLIGHTS ARE EXTREMELY DIM, TO THE POINT THAT IT IS UNSAFE TO DRIVE AT NIGHT. IF I DO HAVE TO DRIVE WHEN IT IS DARK, I MUST USE MY BRIGHT HIGH BEAMS IN ORDER TO SEE. THIS HAS BEEN OCCURRING SINCE I FIRST PURCHASED THE VEHICLE, BUT IS PROGRESSIVELY GETTING WORSE.

2014 CADILLAC SRX. CONSUMER WRITES IN REGARD TO DEFECTIVE HEADLIGHTS THAT APPEAR TOO DIM. *AS THE CONSUMER STATED THE COATING ON THE HEADLAMP HOUSING WAS THE CAUSE OF THE DIM LIGHTING. THE MANUFACTURER WAS NOTIFIED AND OFFERED TO COVER 50% OF THE REPAIR COSTS. *JS

HEADLIGHTS ARE SO DIM, MAKES DRIVING IMPOSSIBLE AND UNSAFE, QUOTED $2800 BY DEALERSHIP, SHOULD BE RECALL DUE TO MANY COMPLAINTS STATEWIDE!

OWN A 2014 CADILLAC SRX HEADLIGHTS ARE DIM CA NOT SEE BEYOND 5 FEET IN FRONT OF THE BUMPER TOOK TO CADILLAC REPLACED HEADLIGHT BULBS STILL THE SAME PROBLEM. WAS PULLED OVER BY POLICE WAS TOLD HEADLIGHTS ARE TO DIM TO DRIVE WITH MY HIGH BEAMS ON TO GET HOME AND HAVE SOMEONE FIX. CALLED CADILLAC THEY SAID THEY CALL THE DEALER AND HEADLIGHTS ARE TO GM SPECS. LOOKED ON LINE FOR POSSIBLE FIX AND LOTS OF SAME PROBLEMS WITH NO SOLUTIONS. CANT DRIVE AT NIGHT OR WHEN IT RAINS OR IN THE FOG AS MUST DRIVE WITH HIGH BEAMS ON TO SEE. THIS IS WHEN THE CAR IS STATIONARY AS WELL AS DRIVING

Mileage: 70,000

WE HAVE A 2014 CADILLAC WE BOUGHT USED A YEAR AGO. THE LOW BEAM HEADLIGHTS LUMINOSITY HAS DETERIORATED TO THE POINT THAT IS UNSAFE, ACTUAL DANGEROUS TO DRIVE AT NIGHT. I HAVE ATTACHED TWO PICTURES THAT I TOOK. ONE IS MY NISSAN ALTIMA SHOWING NORMAL PROJECTION AND THE CADILLAC SRX WHICH CLEARLY SHOWS IT IS UNSAFE TO DRIVE AT NIGHT. THE DEALER AND CADILLAC REFUSE TO ACKNOWLEDGE THERE IS AN ISSUE AND WILL DO NOTHING. RESEARCH CLEARLY SHOWS THIS TO BE AN ISSUE IN 2010 TO 2015 CADILLACS. CLASS ACTION LAWSUITS HAVE BEEN FILES IN MULTIPLE STATES. I CANNOT IN GOOD CONSCIENCE LET MY WIFE DRIVE IT AT NIGHT AND SHE STATES SHE IS AFRAID TO DO SO. I BELIEVE THE FOLKS AT NHSTA SHOULD ISSUE A RECALL BEFORE PEOPLE ARE HURT IN ACCIDENT. THANK YOU.

Mileage: 31,000

WHEN DRIVING AT NIGHT AND YOU ARE USING LOW BEAM HEAD LIGHTS BECAUSE OF TRAFFIC THE HEAD LIGHTS DO NOT PUT OUT ENOUGH LIGHT TO SEE THE ROAD. MANY OTHER OWNERS OF THESE CARS HAVE THE SAME PROBLEM. THE LOW BEAM HEAD LIGHT IS WAY TO DIM AND NOT MUCH BRIGHTER THE THE DAY TIME DRIVING LIGHTS. WHEN COMPARING THIS MODEL CAR TO OTHERS SIDE BY SIDE ON LOW BEAM THIS MODEL IS LESS THAN HALF AS BRIGHT AS THE OTHER MODELS ON LOW BEAMS. CADILLAC AND THE LOCAL DEALER SAY NOTHING CAN BE DONE FOR IMPROVEMENT. THIS IS A MAJOR SAFETY ISSUE.

Mileage: 38,000

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS OR WHILE THE VEHICLE WAS STATIONARY, THE HEADLIGHTS WERE DIM. THE CONTACT STATED THAT IT WAS DIFFICULT TO DRIVE THE VEHICLE DUE TO POOR VISIBILITY. HENNESSY CADILLAC (3377 SATELLITE BLVD, DULUTH, GA 30096, (770) 680-7000) WAS CONTACTED AND STATED THAT IT WAS A COMMON FAILURE AND THAT THE HEAD LAMP ASSEMBLY NEEDED TO BE REPLACED ON BOTH SIDES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,876.

Mileage: 50,876

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS DID NOT OPERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 117,000. THE VIN WAS NOT PROVIDED.

Mileage: 117,000

DIM HEADLIGHTS ARE VERY LOW. VERY UNSAFE TO DRIVE AT NIGHT WITH DIM LIGHTS ON. WE HAVE NOTICED THAT THE BLINKER IS BRIGHTER THAN THE ACTUAL LIGHTS. VERY LOW VISABILITY. WHEN DRIVING I OFTEN THINK THE LIGHTS ARE NOT ON WHEN THEY ARE ON LOW BEAM. WOULD NOT BE ABLE TO SEE A CHILD OR ANIMAL (OR ANY OBJECT) IN PATH OF VEHICLE WHEN DRIVING AT NIGHT. OUR SRX IS BLACK SO I'M ALSO CONCERNED ABOUT OTHER VEHICLES SEEING US AT NIGHT W/SUCH POOR LIGHTING. TOTAL DEFECT IN DESIGN. MY HUSBAND WILL DRIVE IT AT NIGHT, BUT I REFUSE TO.

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE OPERATING THE VEHICLE AT NIGHT UTILIZING THE LOW BEAM HEADLIGHTS, THE CONTACT STATED THAT THE LIGHTS WERE TOO DIM TO PROPERLY VIEW THE ROAD AHEAD. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (TOM PEACOCK CADILLAC, 15480 NORTH FWY, HOUSTON, TX) WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE LAMP ASSEMBLY NEEDED TO BE REPLACED, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 79,000.

Mileage: 79,000

HEADLIGHTS ON THIS VEHICLE ARE HORRIBLE, THEY DO NOT ILLUMINATE 5 FEET IN FRONT OF THE HOOD. THIS POSES A SEVERE DANGER WHEN DRIVING AT NIGHT. APPARENTLY CADILLAC IS NOT ISSUING A RECALL EVEN THOUGH THERE ARE LOTS OF COMPLAINTS AND IS A KNOWN PROBLEM. I BELIEVE THERE IS ALSO A CLASS ACTION LAW SUIT. THEY NEED TO FIX THE HEADLIGHTS. ITS ONLY A MATTER OF TIME BEFORE AN ACCIDENT HAPPENS IF IT HASN'T ALREADY. VERY DANGEROUS.

HEADLIGNTS ARE SO DIM ON MY VEHICLE, WHICH IS DANGEROUS WHEN DRIVING AT NIGHT. I HAVE TO USE MY BRIGHT LIGHTS. I HAVE GONE TO THE ACTUAL CADILLAC SEWELL DEALERSHIP, THEY AGREED WITH ME THAT THE LIGHTS ON BOTH HEADLIGHTS ARE WAY TOO DIM. I ASKED THEM TO PLACE A BRIGHTER LIGHTBULB, BUT THEY SAID THEY WOULD BE UNABLE TO DO THAT SINCE IT'S AN ELECTRICAL ISSUE WITH THE ENTIRE LIGHT FIXTURE. THEY SAID IT WAS COMMON WITH THIS MAKE AND MODEL, AND REPLACING THE ENTIRE LIGHT FIXTURE WAS $1500 PER HEADLIGHT, MAKING $3000 TO MAKE HEADLIGHTS SAFE FOR NIGHT DRIVING. IT APPEARS THIS IS A MANUFACTURING ISSUE, THEY ARE TRYING TO MAKE THE CONSUMER PAY FOR FOR A PROBLEM NOT CAUSED BY THE CONSUMER. THEY MENTIONED THEY HAVE BEEN SEEING THIS ISSUE WITH MANY OF MY CAR AND MAKE.

Mileage: 50,000

WHILE DRIVING THROUGH THE NEIGHBORHOOD AT NIGHT, THE CAR HAS A FEATURE TO SWITCH BETWEEN HIGH BEAM HEADLIGHTS AND LOW BEAM HEADLIGHTS. THE FEATURE WORKS FINE, HOWEVER, THE DIFFERENCE BETWEEN THE HIGH BEAM LIGHT AND THE LOW BEAM LIGHT IS EXTREMELY DRAMATIC AND THIS MAKES IT ALMOST IMPOSSIBLE FOR A PERSONS EYES TO READJUST AND FOCUS TO SEE AT THE LOW BEAM SETTING. THE LOW BEAM LIGHTS ARE DANGEROUSLY DIM. THEY DO NOT ILLUMINATE THE STOP SIGNS AS THE DRIVER APPROACHES. I HAD TO SLOW DOWN TO A DANGEROUSLY SLOW SPEED IN ORDER TO SEE THE STREET SIGNS. I BOUGHT THE CAR 5 DAYS AGO USED AND DIDN'T REALIZE THAT THIS WAS A PROBLEM FOR THIS PARTICULAR CAR. IN THE PAST 4 DAYS, I HAVE HAD THE CAR BACK TO THE DEALER 3 TIMES TO SEE IF THEY CAN HELP GET THE LOW BEAMS ANY BRIGHTER. THEY CANNOT!! THE SERVICE MANAGER CAME OUT TO TALK WITH ME AND SHOWED ME PICTURES OF THE 'HOUSING' FOR THE LOW BEAM LIGHTS AND THERE ARE METAL BRACKETS IN THE WAY OF THE LIGHT, WHICH HE EXPLAINED WILL FORCE THE LIGHT TO CAST TOO FAR DOWN. THIS IS WHY STREET SIGNS ARE IMPOSSIBLE TO READ AT NIGHT WHILE DRIVING THIS CAR. PLEASE RECALL IT AND FIX THIS PROBLEM! THE SERVICE MANAGER DID NOT GIVE ME A COPY OF THE PICTURES OR I WOULD INCLUDE THEM...

Mileage: 38,700

WHEN DRIVING, THE LOW BEAM HEADLIGHTS ARE EXTREMELY DIM, ESPECIALLY AT NIGHT . IT IS VERY DIFFICULT TO EVEN TELL IF THEY ARE ON. HIGH BEAMS ARE FINE. DRIVING AT NIGHT HAS BECOME VERY DANGEROUS DUE TO LOW VISIBILITY FROM DIM LIGHTS. THIS HAS BEEN GETTING PROGRESSIVELY WORSE OVER THE PAST ~ 6 MONTHS.

VEHICLE DRIVING HEADLIGHTS PROVIDE EXTREMELY LOW LEVEL OF ROAD ILLUMINATION WHICH IS EXTREMELY DANGEROUS SUCH THAT IT IS NECESSARY TO SWITCH TO HIGH BEAM IN ORDER TO ILLUMINATE THE ROAD SUFFICIENTLY TO DRIVE SAFELY! CADILLAC DEALERSHIP STATES THAT THE LIGHTING LEVEL IS ACCEPTABLE. AS YOU KNOW, DRIVING WITH HIGH BEAMS CAN BE DANGEROUS AS WELL WHEN ON LOCAL ROADS AND NEIGHBORHOODS IN ORDER TO SEE THE ROAD SAFELY.

LOW BEAM HEADLIGHTS BECAME VERY DIM WHILE DRIVING 5 HOUR BACK FROM NORTH FLORIDA. I COULD NOT SEE THE ROAD UNLESS I TURNED ON THE HIGH BEAMS.THE HEADLIGHTS WERE VERY DIM MAKING IT UNSAFE TO DRIVE AT NIGHT. I TOOK THE CAR TO THE DEALER AND WAS ADVISED IT WOULD CAST $1,600.00 TO REPLACE TWO LOW BEAM LIGHT BULBS WITH THE SAME BULB THAT WERE FAILING AFTER 4 YEARS OF USE. LOOKING ONLINE, I FOUND THAT OTHER SRX OWNER THAT PAID FOR THIS REPAIR EXPERIENCED THAT THE HEADLIGHT REPLACEMENT WAS EITHER A SHORT TERM FIX, 3 TO 6 MONTHS OR IT DOES NOT CORRECT THE ISSUE AT ALL. CONTINUING TO DRIVE THIS CAR AT NIGHT WOULD BE A SEVERE DANGER AND WILL CERTAINLY END IN A CRASH. CAUSING INJURY OR DEATH. EITHER BY BLINDING ONCOMING TRAFFIC WITH HIGH BEAMS FOR NOT BEING ABLE TO SEE THE ROAD WITH LOW BEAMS. MY ONLINE SEARCH FOUND SEVERAL SOLUTIONS ENGINEERED BY AFTERMARKET COMPANIES THAT FIX THIS DEFECT. THE COST IS $70.00 TO $150.00 AND REQUIRES ABOUT 4 HOURS WORK TO INSTALL. THIS IS CLEARLY A DEFECT AND THE AFFECTED VEHICLES SHOULD BE RECALLED AND REPAIRED BEFORE SOMEONE DIES.

Mileage: 65,000

HEADLIGHTS, LOW BEAM LIGHTS DO NOT PUT ENOUGH LIGHT OUT TO SEE THE ROAD,IMPOSSIBLE TO DRIVE AT NIGHT IF IT'S RAINING. I'VE PUT NEW BULB'S IN AND STILL HAS NOT HELP.

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS ON THE VEHICLE WERE EXTREMELY DIM, WHICH MADE THE VEHICLE DIFFICULT TO DRIVE AT NIGHT. THE CONTACT CHANGED THE HEADLIGHT BULBS, BUT THAT DID NOT REPAIR THE FAILURE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 75,000.

Mileage: 75,000

LOW BEAM LIGHTS DIM. THEY ARE SO DIM IT IS HARD TO SEE WHEN DRIVING AT NIGHT USING THE LOW BEAMS

Mileage: 59,000

I BOUGHT THE 2014 CADILLAC SRX LAST WEEK ON FEBRUARY 15, 2017 AND WHEN LEAVING THE DEALERSHIP I NOTICED THE HEADLIGHTS WERE VERY DIM. I TOOK IT BACK AND HAD THE BULBS REPLACED BUT IT DID NOT FIX THE PROBLEM. I HAVE SINCE LOOKED IT UP AND SEE SO MANY OTHER CADILLAC SRX OWNERS WITH THE SAME COMPLAINT. DRIVING AT NIGHT IS A SAFETY ISSUE AND THIS VEHICLE DEFINITELY NEEDS A RECALL.

Mileage: 47,000

THE EXTERIOR LIGHTS ARE SO DIM AT NIGHT THAT I CANNOT SEE AT NIGHT. I HAVE HAD THE BULBS REPLACED BUT IT DOESN'T HELP AT ALL. I HAVE TO DRIVE WITH MY HIGH BEAMS ON WHICH ALSO ISN'T SAFE.

Mileage: 120,000

I HAVE A 2014 CADILLAC SRX. WHILE DRIVING AT NIGHT THE LOW BEAMS DO NOT PRODUCE A LOT OF LIGHT. IT'S ALMOST LIKE DRIVING WITH NO LIGHTS ON. I HAD THE BULBS REPLACED YESTERDAY THINKING IT WOULD SOLVE THE PROBLEM BUT IT DIDN'T.

Mileage: 48,000

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM EXTERIOR HEAD LAMPS FAILED TO ILLUMINATE. THE FAILURE OCCURRED WITHOUT WARNING. AUTONATION CADILLAC WEST PALM BEACH (2101 45TH ST, WEST PALM BEACH, FL) WAS CONTACTED AND RECOMMENDED THAT THE LOW BEAM HEAD LAMP ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000.

Mileage: 56,000

LOW BEAM HEADLIGHTS ARE SO DIM, THAT I HAVE TO RUN WITH HIGH BEAMS ONLY AT NIGHT. THEY ARE NOT BURNT OUT, BUT ARE JUST VERY DIM. CADILLAC ADMITS IT'S A MAJOR PROBLEM REPORTED BY MOST SRX OWNERS. THE DEALER WANTS OVER $1800 TO REPLACE THE LIGHTS. OF COURSE THIS IS UNSAFE FOR THE DRIVER AND THOSE APPROACHING THE CAR HAVING TO DEAL WITH HIGH BEAM LIGHTS.

Mileage: 61,000

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT SHE WAS UNABLE TO SEE THE ROAD WHEN THE HEADLIGHTS WERE ILLUMINATED. THE CONTACT HAD TO ACTIVATE THE HIGH BEAMS IN ORDER TO SEE THE ROAD AT NIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS TAKEN TO WILLIAMSON CADILLAC (7815 SW 104TH ST, MIAMI, FL) WHERE THE HEADLIGHTS WERE REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. *TT CONSUMER STATED, AGAIN THE LIGHTS WERE REPLACED AND GM CUT THE COST TO $915.31 UPDATED 8/23/18*JB

Mileage: 67,000

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING UNKNOWN SPEEDS, THE LOW BEAM HEADLIGHTS DIMMED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO TEST THE ALTERNATOR AND/OR BATTERY. THE CONTACT REPLACED THE HALOGEN BULBS. THE CONTACT CALLED A LOCAL DEALER (BILLY NAVARRE CHEVROLET CADILLAC, 1310 E COLLEGE ST, LAKE CHARLES, LA 70607) AND WAS INFORMED THAT THE LIGHTING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 67,430.

Mileage: 67,430

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE LIGHTS WERE TOO DIM ESPECIALLY AT NIGHT. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (LAFFEN AUTOMOTIVE, 995 W. COLUMBIA AVENUE, BATTLE CREEK, MI 49015) AND ADVISED THE CONTACT NOT TO MAKE ANY CHANGES TO THE VEHICLE DUE TO THE WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. *BF CONSUMER STATED CADILLAC AUTHORIZED SUNSET CADILLAC DEALERSHIP TO REPLACE THE HEADLIGHTS AT NO CHARGE. THERE IS A SIGNICANT IMPROVEMENT IN THE HEADLIGHTS. UPDATED 7/27/18*JB

Mileage: 15,000

BAD GASKETS ON THE HEADLIGHTS AND OVER TIME THEY LEAK AND THE HEADLIGHTS BECOME DULL.

Mileage: 65,000

LOW BEAM HEADLIGHTS ARE SO DIM THAT THEY ARE AN ACCIDENT IN WAITING. THEY DO NOT PROJECT FAR ENOUGH TO AVOID "OVER DRIVING" THEM. DEALER SAYS THEY ARE ADJUSTED TO SPEC. PEDESTRIANS ARE AT RISK AS IS THE RISK OF HITTING WILDLIFE. IN AMBIENT LIGHT, CANNOT TELL THE LIGHTS ARE EVEN ON! HAVE INSTALLED BRIGHTER BULBS TO NO AVAIL. THIS PROBLEM IS INHERENT IN THE CADILLAC AND NEEDS TO BE ADDRESSED AT THE NHTSA. PROBLEM NOTED ALL OVER THE WEB.

THE LOW BEAMS ON OUR SRX ARE UNSAFE. WENT TO OUR DEALER AND WAS ADVISED THERE IS NO GM FIX AVAILABLE TO OUR CAR EXCEPT TO BUY BULBS FROM AFTER MARKET SOURCE AND THEY DID NOT RECOMMEND THAT SOLUTION. THE HEAD LIGHTS ON OUR CAR ARE UNSAFE. NOT ENOUGH LIGHT ON ROAD TO DRIVE SAFELY. THIS IS PARTICULARLY TRUE FOR US OLDER DRIVERS. SEEMS GM WOULD PUT GOOD HEADLIGHTS HIGH ON THEIR ENGINEERING REQUIREMENT LIST. THEY DID NOT DO SO WITH THE SRX. THIS MUST BE CORRECTED BEFORE SOMEONE IS HURTS OR KILLED.

Mileage: 29,303

EXTREMELY DIM LOW BEAM HEADLIGHTS. TOOK VEHICLE TO DEALER, THEY CONSULTED WITH GM. GM REPORTED THEY RECOMMENDED CHANGING THE LOW BEAMS, BUT IT MIGHT NOT CORRECT THE PROGRAM. HEADLIGHTS WERE REPLACE, DID NOT IMPROVE SITUATION. ATTEMPTED REPAIR AMOUNTED TO $255.00

I AM ONLY GUESSING THE YEAR BECAUSE IT IS NOT MY VEHICLE. I WANT TO ALERT THE NHTSB TO WHAT I CONSIDER A SAFETY DEFECT IN THIS VEHICLE. THE REAR BRAKE LIGHTS ARE EXCESSIVELY BRIGHT TO THE POINT OF AFFECTING THE VISION OF SOMEONE FOLLOWING THIS VEHICLE. LAST NIGHT I WAS FOLLOWING ONE OF THESE IN A LINE OF CARS AND THE BRAKE LIGHTS WERE SO BRIGHT IT AFFECTED MY ABILITY TO SEE THE ROAD. SINCE THIS IS AN SUV OF SORTS, IT WAS MADE WORSE BY THE HIGH MOUNTING OF NOT ONLY THE NORMAL LIGHTS BUT THE CENTER BRAKE LIGHT. I CAN UNDERSTAND THE NEED TO HAVE BRAKE LIGHTS VISIBLE AND CERTAINLY ON A FOGGY NIGHT THEY WOULD BE USEFUL, BUT FOR NORMAL CLEAR DRIVING LIKE LAST NIGHT THEY ARE TOO BRIGHT AND CAN LEAD TO AN ACCIDENT AS THE BRIGHTNESS AFFECTS THE VISION OF THE PERSON FOLLOWING THE VEHICLE. AS I MENTIONED, I DO NOT KNOW THE YEAR AND DIDN'T THINK TO GET THE LICENSE NUMBER BUT THE 2 MARKINGS WERE "SRX" AND EITHER "315" OR MORE LIKELY "3.5". EVEN WITH MY HIGH BEAM HEADLIGHTS WHICH WERE NEEDED TO COUNTERACT THE EFFECT OF THE HIGH BRIGHTNESS BRAKE LIGHTS IT WAS DIFFICULT TO MAKE OUT THE 3.5. *TR

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE LIGHTS WERE VERY DIM MAKING AND CAUSING THE CONTACT DIFFICULTY IN SEEING PAST 50 FEET IN FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 200.

Mileage: 200

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE LIGHTS WERE VERY DIM MAKING AND CAUSING THE CONTACT DIFFICULTY IN SEEING PAST 50 FEET IN FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 200.

Mileage: 200