High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
The contact owns a 2014 Cadillac XTS. The contact stated while the vehicle was parked, the hazard lights unintendedly illuminated, and all the doors failed to unlock as needed. There were no warning lights illuminated. The vehicle remained at the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,200.
The contact owns a 2014 Cadillac XTS. The contact stated while the vehicle was parked, the hazard lights unintendedly illuminated, and all the doors failed to unlock as needed. There were no warning lights illuminated. The vehicle remained at the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,200.
TL* THE CONTACT OWNS A 2014 CADILLAC XTS. THE CONTACT STATED THE NAVIGATION SCREEN HAD SPIDER WAS FRACTURED AND FAILED TO RESPOND WHEN TOUCHED. THE VEHICLE WAS TAKEN TO OCEAN CADILLAC (17800 IPCO RD, MIAMI, FL 33162, (786) 474-3084) WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE TOUCH SCREEN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS PROVIDED A VOUCHER. THE FAILURE MILEAGE WAS 5,000.
TL* THE CONTACT OWNS A 2014 CADILLAC XTS. THE CONTACT STATED THE NAVIGATION SCREEN HAD SPIDER WAS FRACTURED AND FAILED TO RESPOND WHEN TOUCHED. THE VEHICLE WAS TAKEN TO OCEAN CADILLAC (17800 IPCO RD, MIAMI, FL 33162, (786) 474-3084) WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE TOUCH SCREEN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS PROVIDED A VOUCHER. THE FAILURE MILEAGE WAS 5,000.
TL* THE CONTACT OWNS A 2014 CADILLAC XTS. THE CONTACT STATED THAT THE CUE TOUCH SCREEN WAS UNRESPONSIVE. DUE TO THE FAILURE, THE CONTACT WAS UNABLE TO PERFORM BASIC ELECTRICAL FUNCTIONS WHILE DRIVING THE VEHICLE. THE CONTACT SPOKE TO FLOW CADILLAC (1400 S STRATFORD RD SUITE B, WINSTON-SALEM, NC 27103) WHERE AN ESTIMATE FOR THE REPAIR WAS PROVIDED. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
TL* THE CONTACT OWNS A 2014 CADILLAC XTS. THE CONTACT STATED THAT THE CUE TOUCH SCREEN WAS UNRESPONSIVE. DUE TO THE FAILURE, THE CONTACT WAS UNABLE TO PERFORM BASIC ELECTRICAL FUNCTIONS WHILE DRIVING THE VEHICLE. THE CONTACT SPOKE TO FLOW CADILLAC (1400 S STRATFORD RD SUITE B, WINSTON-SALEM, NC 27103) WHERE AN ESTIMATE FOR THE REPAIR WAS PROVIDED. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
AFTER I GOT TO WORK AND PARKED MY CAR I WENT BACK TO GET MY COFFEE MUG WHEN IT APPEARED THAT MY CAR WAS LOWERED TO THE GROUND AS IF ALL THE AIR WENT OUT OF ALL OF THE TIRES. THE AIR SUSPENSION I SUPPOSE. ALSO, MY DISPLAY SCREEN HAS GONE OUT TWICE SINCE I BOUGHT THE CAR SIX YEARS AGO.
AFTER I GOT TO WORK AND PARKED MY CAR I WENT BACK TO GET MY COFFEE MUG WHEN IT APPEARED THAT MY CAR WAS LOWERED TO THE GROUND AS IF ALL THE AIR WENT OUT OF ALL OF THE TIRES. THE AIR SUSPENSION I SUPPOSE. ALSO, MY DISPLAY SCREEN HAS GONE OUT TWICE SINCE I BOUGHT THE CAR SIX YEARS AGO.
TL* THE CONTACT OWNS A 2014 CADILLAC XTS. THE CONTACT STATED THAT THE INSTRUMENT PANEL DISPLAY SCREEN WAS CRACKED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. FAIRFIELD CADILLAC LOCATED AT 400 N. DERR DR, ROUTE 15, LEWISBURG, PA 17837, AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 12,000. *BF CONSUMER'S INSURANCE COMPANY CONDUCTED AN INVESTIGATION AND REFUSED ASSISTANCE BECAUSE THEY SAID THAT THE SCREEN CRACK WAS CAUSED BY A KNOWN MANUFACTURER DEFECT. *DL
TL* THE CONTACT OWNS A 2014 CADILLAC XTS. THE CONTACT STATED THAT THE INSTRUMENT PANEL DISPLAY SCREEN WAS CRACKED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. FAIRFIELD CADILLAC LOCATED AT 400 N. DERR DR, ROUTE 15, LEWISBURG, PA 17837, AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 12,000. *BF CONSUMER'S INSURANCE COMPANY CONDUCTED AN INVESTIGATION AND REFUSED ASSISTANCE BECAUSE THEY SAID THAT THE SCREEN CRACK WAS CAUSED BY A KNOWN MANUFACTURER DEFECT. *DL
CADILLAC CUE BECAME NON-RESPONSIVE. WE WERE TRAVELING IN A RURAL AREA AT NIGHT WITH NO CELL PHONE SERVICE AND WAS DEPENDING ON THE GPS IN THE CAR. THIS PRESENTED WITH A SAFETY ISSUE SINCE IT WAS NO LONGER WORKING. THIS WILL BE THE THIRD CADILLAC CUE THAT HAS BEEN INSTALLED IN THIS CAR AND IT HAS 75K MILES ON IT. THE PART ALONE IS OVER $1,200.00.
CADILLAC CUE BECAME NON-RESPONSIVE. WE WERE TRAVELING IN A RURAL AREA AT NIGHT WITH NO CELL PHONE SERVICE AND WAS DEPENDING ON THE GPS IN THE CAR. THIS PRESENTED WITH A SAFETY ISSUE SINCE IT WAS NO LONGER WORKING. THIS WILL BE THE THIRD CADILLAC CUE THAT HAS BEEN INSTALLED IN THIS CAR AND IT HAS 75K MILES ON IT. THE PART ALONE IS OVER $1,200.00.
CUE INFORMATION SYSTEM FAILURE. THIS SYSTEM FAILURE PRESENTS A SAFETY ISSUE BEING THAT THE NAVIGATION SYSTEM DOES NOT WORK AND THE HANDS FREE ALSO DOES NOT WORK. THERE SEEMS TO BE A LOT OF SYSTEM FAILURES SO, I'M SURE THAT THERE ARE A LOT MORE CONCERNED OWNERS.
CUE INFORMATION SYSTEM FAILURE. THIS SYSTEM FAILURE PRESENTS A SAFETY ISSUE BEING THAT THE NAVIGATION SYSTEM DOES NOT WORK AND THE HANDS FREE ALSO DOES NOT WORK. THERE SEEMS TO BE A LOT OF SYSTEM FAILURES SO, I'M SURE THAT THERE ARE A LOT MORE CONCERNED OWNERS.
CADILLAC CUE SYSTEM THAT CONTROLS ALL FUNCTIONS OF THE VENT, AIR DEFROST TEMP, RADIO, WINDOWS, AND MANY OTHER SYSTEMS OF THE AUTO, DOES NOT FUNCTION OR RESPOND TO TOUCH ON THE TOUCH SCREEN, THIS IS A SAFETY PROBLEM FOR VISION IN BAD WEATHER ,THIS IS A CONSTANT PROBLEM WITH MOST CADILLAC XTS AUTOS
CADILLAC CUE SYSTEM THAT CONTROLS ALL FUNCTIONS OF THE VENT, AIR DEFROST TEMP, RADIO, WINDOWS, AND MANY OTHER SYSTEMS OF THE AUTO, DOES NOT FUNCTION OR RESPOND TO TOUCH ON THE TOUCH SCREEN, THIS IS A SAFETY PROBLEM FOR VISION IN BAD WEATHER ,THIS IS A CONSTANT PROBLEM WITH MOST CADILLAC XTS AUTOS
TL* THE CONTACT OWNS A 2014 CADILLAC XTS. WHILE DRIVING 60 MPH, THE CADILLAC USER EXPERIENCE SYSTEM BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO BAIERL CADILLAC (10430 PERRY HWY, WEXFORD, PA 15090, 724-741-1222) WHERE IT WAS DIAGNOSED THAT THE SCREEN SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.
TL* THE CONTACT OWNS A 2014 CADILLAC XTS. WHILE DRIVING 60 MPH, THE CADILLAC USER EXPERIENCE SYSTEM BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO BAIERL CADILLAC (10430 PERRY HWY, WEXFORD, PA 15090, 724-741-1222) WHERE IT WAS DIAGNOSED THAT THE SCREEN SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.
MY CADILLAC CUE TOUCHSENSE TOUCH SCREEN IS NO LONGER FUNCTIONING AT ANY TIME, SITTING STILL OR WHILE THE VEHICLE IS IN MOTION. THE SCREEN IS SPIDER WEBBED (DELAMINATION OF CONDUCTIVE LAYER OF MATERIAL BEHIND THE GLASS) AND NO LONGER ALLOWS ME TO SET THINGS LIKE THE COLLISION AVOIDANCE, AUTO-BRAKING AND LANE DEPARTURE OPTIONS AS WELL AS MANY OTHER NON-SAFETY RELATED FEATURES. THIS IS CLEARLY A MANUFACTURING DEFECT AND I HAVE READ AT ONE TIME CADILLAC HAD A BACKLOG OF OVER 4000 VEHICLES WAITING ON REPLACEMENT CUE MODULES BUT YET NO VOLUNTARY RECALL. HOPEFULLY THE NTSHA CAN LOOK INTO THIS MATTER AND REQUIRE CADILLAC TO CORRECT THIS PROBLEM FOR OWNERS NO LONGER UNDER WARRANTY SINCE SOME FUNCTIONS SET WITH THE TOUCH SCREEN ARE RELATED TO VEHICLE SAFETY (COLLISION AVOIDANCE, AUTO-BRAKING AND LANE DEPARTURE).
MY CADILLAC CUE TOUCHSENSE TOUCH SCREEN IS NO LONGER FUNCTIONING AT ANY TIME, SITTING STILL OR WHILE THE VEHICLE IS IN MOTION. THE SCREEN IS SPIDER WEBBED (DELAMINATION OF CONDUCTIVE LAYER OF MATERIAL BEHIND THE GLASS) AND NO LONGER ALLOWS ME TO SET THINGS LIKE THE COLLISION AVOIDANCE, AUTO-BRAKING AND LANE DEPARTURE OPTIONS AS WELL AS MANY OTHER NON-SAFETY RELATED FEATURES. THIS IS CLEARLY A MANUFACTURING DEFECT AND I HAVE READ AT ONE TIME CADILLAC HAD A BACKLOG OF OVER 4000 VEHICLES WAITING ON REPLACEMENT CUE MODULES BUT YET NO VOLUNTARY RECALL. HOPEFULLY THE NTSHA CAN LOOK INTO THIS MATTER AND REQUIRE CADILLAC TO CORRECT THIS PROBLEM FOR OWNERS NO LONGER UNDER WARRANTY SINCE SOME FUNCTIONS SET WITH THE TOUCH SCREEN ARE RELATED TO VEHICLE SAFETY (COLLISION AVOIDANCE, AUTO-BRAKING AND LANE DEPARTURE).
ELECTRIC POWER STEERING GOES OUT AND MAKES THE CAR IMPOSSIBLE TO STEER OR MANEUVER. CHECK ENGINE LIGHT COMES ON WHILE IN MOTION AND THE CAR LOSES SPEED CAUSING OTHER CARS TO ALMOST REAR END YOU ON CITY STREETS.
ELECTRIC POWER STEERING GOES OUT AND MAKES THE CAR IMPOSSIBLE TO STEER OR MANEUVER. CHECK ENGINE LIGHT COMES ON WHILE IN MOTION AND THE CAR LOSES SPEED CAUSING OTHER CARS TO ALMOST REAR END YOU ON CITY STREETS.
CUE (CADILLAC USER EXPERIENCE) SYSTEM NOT RESPONSIVE IN A 3 YEAR OLD CAR WITH 92,000MILES.ALTHOUGH THE INTERNET IS FULL OF COMPLAINTS, CADILLAC WOULD NOT ASSUME FULL RESPONSIBILITY TO REPLACE PART. I WAS OFFERED A DISCOUNT (ABOUT 20% OFF) TO REPLACE THIS ESSENTIAL ELECTRICAL COMPONENT THAT SHOULD NEVER FAIL. "THE FIRST OF ITS KIND TECHNOLOGY" THAT "SHOULD SERVE AS A BENCHMARK FOR THE AUTOMOTIVE INDUSTRY" IS A COMPLETE FAILURE THAT MAKE THE CAR NOT USABLE. THE CUE SYSTEM SHOULD BE A RECALLED AND REPLACED BY CADILLAC AS IT IMPACTS ESSENTIALS SUCH AS AIR CONDITIONING, VEHICLE SETTING APPLICATIONS, BACKUP CAMERA, BLUETOOTH, NAVIGATION ETC. THE GM EXECUTIVE OFFICE MADE IT SOUND THAT IS CONSUMABLE AND IS THE OWNER'S PROBLEM.
CUE (CADILLAC USER EXPERIENCE) SYSTEM NOT RESPONSIVE IN A 3 YEAR OLD CAR WITH 92,000MILES.ALTHOUGH THE INTERNET IS FULL OF COMPLAINTS, CADILLAC WOULD NOT ASSUME FULL RESPONSIBILITY TO REPLACE PART. I WAS OFFERED A DISCOUNT (ABOUT 20% OFF) TO REPLACE THIS ESSENTIAL ELECTRICAL COMPONENT THAT SHOULD NEVER FAIL. "THE FIRST OF ITS KIND TECHNOLOGY" THAT "SHOULD SERVE AS A BENCHMARK FOR THE AUTOMOTIVE INDUSTRY" IS A COMPLETE FAILURE THAT MAKE THE CAR NOT USABLE. THE CUE SYSTEM SHOULD BE A RECALLED AND REPLACED BY CADILLAC AS IT IMPACTS ESSENTIALS SUCH AS AIR CONDITIONING, VEHICLE SETTING APPLICATIONS, BACKUP CAMERA, BLUETOOTH, NAVIGATION ETC. THE GM EXECUTIVE OFFICE MADE IT SOUND THAT IS CONSUMABLE AND IS THE OWNER'S PROBLEM.
THIS VEHICLE IS EQUIPPED WITH A "BLIND SPOT DETECTOR" SYSTEM. THIS SYSTEM FAILS "OCCASIONALLY". THIS CREATES A SAFETY ISSUE IF IT FAILS WHEN I AM TRYING TO CHANGE LANES. THIS HAS HAPPENED AT LEAST ONCE. THIS VEHICLE HAS BEEN IN FOR SERVICE OF THIS ISSUE 4 OR 5 TIMES WITHOUT ANY REPAIR. THE LAST TIME IT WAS IN, I WAS TOLD THERE ARE OTHER OWNERS THAT HAVE THIS PROBLEM AND "CADILLAC IS WORKING ON A FIX". THIS WAS MORE THAN 5 MONTHS AGO AND I HAVE HEARD NOTHING ABOUT A FIX. I WOULD LIKE THIS ISSUE ADDRESSED ON A HIGHER LEVEL.
THIS VEHICLE IS EQUIPPED WITH A "BLIND SPOT DETECTOR" SYSTEM. THIS SYSTEM FAILS "OCCASIONALLY". THIS CREATES A SAFETY ISSUE IF IT FAILS WHEN I AM TRYING TO CHANGE LANES. THIS HAS HAPPENED AT LEAST ONCE. THIS VEHICLE HAS BEEN IN FOR SERVICE OF THIS ISSUE 4 OR 5 TIMES WITHOUT ANY REPAIR. THE LAST TIME IT WAS IN, I WAS TOLD THERE ARE OTHER OWNERS THAT HAVE THIS PROBLEM AND "CADILLAC IS WORKING ON A FIX". THIS WAS MORE THAN 5 MONTHS AGO AND I HAVE HEARD NOTHING ABOUT A FIX. I WOULD LIKE THIS ISSUE ADDRESSED ON A HIGHER LEVEL.
DRIVING ON INTERSTATE WHEN ENGINE QUIT RUNNING. WAS ABLE TO GET CAR TO SHOULDER OF THE ROAD. AFTER A COUPLE OF MINUTES, CAR STARTED AND RAN FINE. AFTER IT STARTED, I IMMEDIATELY CONTACTED ONSTAR; THEY RAN A DIAGNOSIS ON VEHICLE AND SAID THEY FOUND NO PROBLEMS. I LATER TOOK CAR TO DEALER AND REPORTED THIS STALL. DEALER SAID EVERYTHING CHECKED O.K. *TR
DRIVING ON INTERSTATE WHEN ENGINE QUIT RUNNING. WAS ABLE TO GET CAR TO SHOULDER OF THE ROAD. AFTER A COUPLE OF MINUTES, CAR STARTED AND RAN FINE. AFTER IT STARTED, I IMMEDIATELY CONTACTED ONSTAR; THEY RAN A DIAGNOSIS ON VEHICLE AND SAID THEY FOUND NO PROBLEMS. I LATER TOOK CAR TO DEALER AND REPORTED THIS STALL. DEALER SAID EVERYTHING CHECKED O.K. *TR
AT 5:15AM, 5/29/14, MY XTS WHILE PARKED IN MY RESIDENCE DRIVEWAY SPONTANEOUSLY CAUGHT FIRE. THE FIRE EMANATED FROM THE ENGINE COMPARTMENT AND DESTROYED THE ENTIRE FRONT 1/2 OF THE VEHICLE. NORTH FARMINGDALE FD RESPONDED AND EXTINGUISHED THE FIRE. NO INJURIES WERE CAUSED. THE NASSAU COUNTY PD AND NASSAU FIRE MARSHALLS OFFICE ALSO RESPONDED AND AFTER A VISUAL AND PHOTO EXAMINATION DETERMINED THAT THE FIRE STARTED IN THE AREA OF THE BRAKE BOOSTER PUMP. CADILLAC HAD ISSUED A RECALL FOR THIS VEHICLE TYPE ON 4/12/14 WITH THE WARNING THAT A DEFECT IN THE BRAKE BOOSTER PUMP COULD CAUSE A FIRE AND IN MY CASE THIS IS EXACTLY WHAT OCCURRED. THE OIL SPILLAGE AND VEHICLE DEBRIS ALSO CAUSED EXTENSIVE DAMAGE TO THE DRIVEWAY RESULTING IN A COMPLETE REPLACEMENT OF THE DRIVEWAY. *TR
AT 5:15AM, 5/29/14, MY XTS WHILE PARKED IN MY RESIDENCE DRIVEWAY SPONTANEOUSLY CAUGHT FIRE. THE FIRE EMANATED FROM THE ENGINE COMPARTMENT AND DESTROYED THE ENTIRE FRONT 1/2 OF THE VEHICLE. NORTH FARMINGDALE FD RESPONDED AND EXTINGUISHED THE FIRE. NO INJURIES WERE CAUSED. THE NASSAU COUNTY PD AND NASSAU FIRE MARSHALLS OFFICE ALSO RESPONDED AND AFTER A VISUAL AND PHOTO EXAMINATION DETERMINED THAT THE FIRE STARTED IN THE AREA OF THE BRAKE BOOSTER PUMP. CADILLAC HAD ISSUED A RECALL FOR THIS VEHICLE TYPE ON 4/12/14 WITH THE WARNING THAT A DEFECT IN THE BRAKE BOOSTER PUMP COULD CAUSE A FIRE AND IN MY CASE THIS IS EXACTLY WHAT OCCURRED. THE OIL SPILLAGE AND VEHICLE DEBRIS ALSO CAUSED EXTENSIVE DAMAGE TO THE DRIVEWAY RESULTING IN A COMPLETE REPLACEMENT OF THE DRIVEWAY. *TR