2017 CHEVROLET BOLT EV Electrical System Problems

I am reporting a safety issue involving the high-voltage battery system of my vehicle. Vehicle: 2017 Chevrolet Bolt EV VIN: [XXX] Mileage: 87,125 miles The vehicle has generated a P302F diagnostic trouble code, which indicates high-voltage battery cell imbalance. This condition may pose a safety risk related to battery performance and thermal stability. The authorized Chevrolet dealership has refused to diagnose the issue under warranty unless I pre-authorize a $600 diagnostic fee. The vehicle is covered under an active GM buyback warranty and a 10-year / 100,000-mile battery warranty due to a recall battery replacement. Due to the safety implications of a high-voltage battery fault, I believe refusal to diagnose the issue under warranty may pose a risk and warrants review. I am submitting this complaint to document the issue and request investigation. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

My car stopped in the middle of a busy intersection and my battery relay melted and caused damage to the transmission and the transmission needed a sphincter. The whole battery system needs to be recalled for melting and almost setting my car on fire.

While at a remote location, I unlocked and entered the vehicle normally. When I tried to start the vehicle, numerous unrelated error messages appeared on-screen. The instrument panel was energized, but the vehicle could only shift into neutral and park. Power steering was lost, as was window functionality. The vehicle could not be fully started, nor could not it be fully shut off either. It was stuck in a peculiar, unsafe, and unresolvable state of energized limbo. AAA towed the car to Watson Chevrolet who determined that the 12v system (vs propulsion) battery malfunctioned and needed to be replaced. There is no information in the owner’s manual about this issue. The tow truck mechanic had no clue what was wrong. Fortunately, we were in a safe location. But under different circumstances, such as being roadside, this could have been a very unsafe situation. This is the original battery. The car was recently serviced and there was no indication the battery was failing. This problem was only an annoyance for us, but it could have been much much worse under less favorable circumstances.

On May 24, 2022, I brought my 2017 Chevrolet Bolt EV into Vic Canever dealership to have the high voltage battery replaced per the recall instructions (see invoice). Ever since the “new” battery was installed, I can no long fast charge my vehicle to specification. I have tried several DC fast chargers including the DC fast charger at the dealership. The dealership fast charger would only charge at a rate of 18Kw (see picture). I was able to charge a little faster at a DC fast charger in Perry, Michigan at 29.7Kw (see picture). Both are a long way away for the original charge rate of 55Kw. The other problem that occurred after the battery exchange is that the range significantly declined. With the original battery the vehicle range was around 250 miles. Now, with the new battery, I can’t even get to 200 miles range (see picture). With all the problems GM has had with the Chevrolet Bolt EV, I think it’s time to start another investigation into what they are doing to fix the original problem and making things worse with their remedy.

In Sept 2020, GM issued Service Bulletin 20-NA-170 regarding rapid popping or clicking noises coming from the I-Booster hardware under the hood in the braking system. Earlier fixes for this issue involved replacing the I-Booster hardware, but that didn't solve the problem. The new fix called for a software update to the Brake Booster Control Module. The Bulletin states: "Correction -- DO NOT replace the I-booster assembly. Update the Brake Booster Control Module with the latest software." I reported this brake/electrical system issue to NHTSA on April 24, 2022 (# 11461966) and January 25, 2023 (# 11503678), and have had no response or investigation by NHTSA regarding the hazard of this software defect. When the hardware eventually fails--and it will due to 1000's of unnecessary use cycles--what happens to the braking system?

The car was parked and when we went out to it, the stereo was crackling very loud static and popping. This continued when the stereo is off. When we reset the stereo, it stopped momentarily and then resumed. Eventually the speakers stopped and just crackled intermittently. After finding a slew of similar incidents online, I opened the rear to find it totally filled with water (see picture, where it is parked on a hill). This filled the subwoofer and drowned the amp, causing global failure of the stereo system. No liquid has been in the rear of my car, and you can tell it is dirty like rainwater. I believe this to be a design flaw due to the other cases reported here [XXX] This doesn't sound like a safety issue, except everything runs through the stereo. Not just music, but the turn signals audio functions, blind spot indicator and forward collision indicators all run through the stereo. Additionally I have lost all hands free functionality for my phone. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Chevrolet Bolt EV. The contact stated that the infotainment screen fractured, and the contact was unable to identify the controls while activating the screen. The vehicle had been taken to the dealer who stated that the infotainment screen needed to be replaced; however, the part needed to repair the infotainment screen had been discontinued. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 81,000.

Mileage: 81,000

Seal leaking in rear causing puddle in floor of storage area where the sub woofer and radio amplifier is mounted. Water has shorted out amp and needs replaced

My vehicle, an a whole host of others according to other owners online, have an issue with defective sealing in the rear bumper and underbody of the vehicle which allows water to enter, flooding the trunk which fries the electrical harness and audio system. As a result, all warning systems including the Forward Collision Warning, Lane Departure Warning, Parking Collision Warning, Rear Cross Traffic Warning, turn signals, emergency lights, door ajar warning, and vehicle status warning systems are inaudible. This is not just a nuisance of not having an audio system but posses great danger to the driver, their passengers and others on the road as warning systems cannot be heard. In addition, the wiring harness affects other critical components on the car and considering this is an all electric vehicle, this is of great concern. Chevrolet is well aware of the issue but either instructs dealerships to not cover the issue under warranty or has not sufficiently informed their dealerships that this is a known manufacturing defect that should be covered.

The contact owns a 2017 Chevrolet Bolt EV. The contact received notifications of NHTSA Campaign Numbers: 21V560000 (Electrical System) and 22V930000 (Structure, Seat Belts) and would like to be removed from the recall distribution list as he no longer owns the vehicle. The local dealer and manufacturer were contacted.

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The contact stated that they were on a waitlist with the dealership but then suddenly taken off. The contact has been suggested to pay the shipping cost to send the vehicle outside of Alaska for repairs. The contact stated that they are still waiting for the recall repairs to be made and they have not heard back from GMC.

2017 CHEVROLET BOLT. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALLS 20V-701 AND 21V-560.

This car worked reliably until the battery recall battery was exchanged then this started happening about a month later. First the vehicle died upon slowing down, driver was exiting a highway ramp stopped the car and turned off the car and turned on again and drove home without further trouble. Happened again, same thing this was at night. Then myself as driver, Took car to dealership, stayed in right lane on highway then car failed to accelerate but maintained about 40mph then died as slowing down on exit. After much time turning off and on again, the car finally allowed it to be put in drive and I made it to the dealership. After a week the dealership couldn’t find anything wrong with the car and said no charge but they can’t diagnose. Driving the car again, it drove fine until it didn’t. This time died and wouldn’t allow it to be put into drive again. Said conditions not right to shift. Towed it to a different dealership, the one that changed the recalled battery and they got 77 code errors and cannot figure out anything after a month. Still keeping to drive to recreate the problem. The biggest safety issue was that the emergency blink lights turned off when I turned off the car to try and restart it.

The contact owns a 2017 Chevrolet Bolt EV. The contact stated that the vehicle was designed with One Pedal Driving mode that allowed the brakes to apply independently when releasing the accelerator pedal; however, while driving at various speeds with One Pedal Driving mode engaged, the accelerator pedal was released but the vehicle continued to move forward. The contact depressed the brake pedal and the vehicle responded. Additionally, the contact stated that the electronic parking brake failed to respond when engaged. The contact stated that the failure had been reoccurring intermittently. There was no warning light illuminated. The vehicle was taken to an unknown dealer where the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 38,000.

Mileage: 38,000

The car Battery caught fire!

The contact owns a 2017 Chevrolet Bolt EV. The contact stated that the propulsion system warning light illuminated. While the contact was driving approximately 10 MPH, the vehicle stalled and stopped inadvertently. The contact was able to get the vehicle safely to her residence. The vehicle was towed to the dealer. The vehicle was diagnosed with transmission harness failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 51,000.

Mileage: 51,000

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Chevrolet is still refusing to do anything. They stated consumer is not eligible for a buyback because a replacement battery is available. They also stated they don't know when it can be replaced or what the battery status is because no battery is available.

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

GM CALLED ME 60 days ago and said new replacement battery is ordered to fulfill recall. Dealership has 2 batteries in stock but cannot replace vehicle battery because they do not have a forklift to move the battery and have no projected date when then will get a forklift or rent one. Car was recalled for battery fires and Chevy doesn’t own or know where to rent a forklift.

CHEVROLET BOLT. CONSUMER WRITES IN REGARDS TO ISSUES WITH SOFTWARE UPDATES. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME DEVELOPING A PERMANENT FIX FOR THE SAFETY RECALL.

The vehicle is under recall for battery fire. Brought vehicle in for service at Priority Chevrolet to have software updated. Car was dropped off evening before 8 am appointment. Priority Chevrolet failed to update the vehicle software. Battery fire risk still exists. Priority Chevrolet in Chesapeake, VA.

I want to complain about GM's handling of recall N212343881 affecting my vehicle listed above. I have received now 3 written notifications of this recall, the last one directing me to call my local dealership to have the recall work done. When I contacted the dealership they were in no position to tell me: 1.) When they would receive the required parts to complete the recall work 2.) what the notification process would be once they receive the required parts 3.) Ascertain me that they would contact me immediately once they receive the required parts In short, I continue to feel left in limbo well over half a year after the recall first was made public.

The contact owns a 2017 Chevrolet Bolt EV. The contact became aware of NHTSA Campaign Number: 21V560000 (Electrical System) however the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I've been using my BOLT for 4 years without incident and have been charging my car at my home at my home level 2 charger for 18 months without incident. I began the process with GM to either buyback my 2017 BOLT or exchange the batteries as per the recall. However, on Tuesday, my found my car smoking with a strong burning plastic smell as it was charging at my house. I disconnected and now have damage to both my charger and my charging port of my car. I do not feel safe trying to charge this car again and do not even know if its possible in its current state. i contacted Chevy and they referred me to another branch of their company to investigate this incident. They are now asking me to hire and electrician and have the plug inspected, at my expense. I am currently using the same plug to charge my Tesla and there are no problems with this circuit. I would like this car repaired or bought back and it is unusable in its current state. I do not wish to pay for repairs to the charging port when the car is clearly a danger. I want it gone and I do not wish to put more good money into a car that is a hazard.

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Chevrolet Bolt EV. The contact stated after an unknown software update was completed on the vehicle, the vehicle would overcharge and no longer shut down while fully charged. The contact also stated that the vehicle would send an incorrect battery level to the charger, causing the charger to continue to charge the battery though already fully charged. The contact stated that the battery icon would show that the battery was fully charged however, the battery light would flash four times indicating a significantly low battery. The dealer and the manufacturer were notified of the failure but did not provide any assistance. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 5,000.

Mileage: 5,000

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall and limited the charge level of the battery, but informed the contact that parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and informed the contact that the parts for the recall repair were not yet available. The contact had not experienced a failure. VIN tool confirms parts are not available.

The vehicle is under recall for main traction battery defects. There is no planned or expectable date for correction of the defect; parts are not available and cannot be made available in a reasonable amount of time. A GM spokesperson on 9/15/2021 stated to Bloomberg (afterward picked up by most news organizations) that Bolts should be parked at least 50' from other vehicles, and only on the top deck of parking structures, apparently to minimize collateral damage when the Bolt burns. This statement will lead to Bolt drivers being banned from parking facilities, and subjecting the owners to abuse by people who don't want them parked anywhere nearby. GM must expand the recall to simply buy back all Bolts immediately, paying approximately the original amount paid by owners with perhaps some allowance for miles actually driven, and and recover vehicles from all lessees. Based on the spokesperson's statement, the vehicles are too unsafe to be allowed to remain on the road. They must ALL be recovered by GM as quickly as possible, with adequate compensation, and crushed to prevent further sale or use.

GM has been jerking myself, and all Bolt owners all of this year and For myself and other owners of 2017-early 2019 models. They have overlaid Recalls on the 2017-2019 to reset apparent recall start dates. We have been dealing with being under the umbrella of a one battery fire recall or another since November of 2020, ENOUGH IS ENOUGH. My Bolt was in a chevy shop for TWO MONTHS June/July 2021 time frame for the first recall because it took them that long to get a single battery module. Now they have issued yet another recall. I am one of over 100,000 owners that are tired of being told, "baby your batteries to 'reduce' the risk of fire". Being told to limit the effective battery range to over 60% of what it is supposed to are capable of is not acceptable. GM is playing 'lawyer' and making it nearly impossible to get a real solution. Do your job, kick GM in the rear. At this point GM just needs to pony up and buyback the whole model run. I'm tired of parking my car in the back 40.

With the existing manufacture recall, I have filed a case with Chevolet regarding the Bolt EV's battery. however, nothing has been done; And as a medical professional with children in the home, it is extremely worrisome to actively monitor the charging phase. I now charge the Bolt during the day time and have to remind myself to move the Bolt out when the charge is complete. And I am incurring a higher electricity rate during this charge cycles. Does your agency have the facility to tell the manufacturer to speed up their repair resolution.

2017 CHEVROLET BOLT EV. CONSUMER WRITES WITH CONCERNS OF VEHICLE POSSIBLY CATCHING FIRE AS A RESULT OF CHARGING VEHICLE. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME DETERMINING A PERMANENT FIX AND REPAIRING THE VEHICLE. THE CONSUMER REQUESTED THAT THE MANUFACTURER'S FULL MSRP BUYBACK SHOULD BE EXTENDED TO ALL CHEVROLET BOLT OWNER'S THE MANUFACTURER WAS NOTIFIED AND OFFERED A CERTIFICATE TOWARDS THE PURCHASE OF A NEW VEHICLE.

I stopped for a DC fast charge at an Electrify America station to ensure that my vehicle's battery level would stay over "70 miles of charge" to reduce fire risk (per GM recommendation). The vehicle has been programmed to remain at or below a 90% charge limit. After charging for 25 minutes, I unplugged the CCS1 connector from the Bolt by pressing the connector release button and pulling gently. To my surprise, the connector unlatched and disconnected immediately while charging at roughly 35,000 watts (>80 amps, 400 volts) and both the connector and my car's charging port began emitting a strong sulfur odor. The connector is supposed to have a high-voltage safety interlock that prevents either side from being moved while current is flowing. I have seen this interlock technology on many different chargers (CCS, CHAdeMO, Tesla) and have never seen it fail. After the incident, I inspected and photographed the charging port and charging station connector and found both sides seriously burned, melted and damaged. The connectors suffered oxidation, discoloration, and other metallic contamination/damage. The vehicle's inlet port contacts are blue/orange/black, not silver, and sections of metal appear to be melted away. The charger side connector contacts are discolored and have similar erosive/melting damage. The damage appears to be identical to arc flash plasma erosion. Prior to this incident, I regularly inspected the DC fast charge port and found it to be in good condition with a functioning seal, orange cover flap, clean silver pins and no damage. Before plugging in, I had inspected the charge station connector and could not see anything wrong with it. The charge connector serial number was entirely worn off. At this point, I do not feel comfortable fast charging my Bolt EV out of concern that the inlet port may overheat and catch fire. The inlet port needs to be replaced and the charging station connector needs to be replaced (and the interlock issue resolved).

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number 21V560000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacture had exceeded a reasonable amount of time for the recall repair. The contact also contacted a dealer and it was confirmed that part was not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

2017 CHEVROLET BOLT. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 21V-560. THE CONSUMER WAS DISAPPOINTED WITH THE AMOUNT OF REPAIRS TO FIX THE VEHICLE. THE CONSUMER STATED THE MANUFACTURER WAS CONTACTED, BUT DID NOT OFFER ANY ASSISTANCE.

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA campaign number 21V560000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The 1st recall for this problem was Nov 2020. We waited for 7 months for the "permanent fix," during which time we were forced to lose some of our range. During MN winters, this is an especially big problem, since range is already significantly reduced due to cold weather. In late July we learned that 2 more vehicles burst into flames despite having received the permanent fix, so now there is yet another recall with no remedy available. This time we are forced to reduce our range by nearly half, must charge after every use, and must leave our car parked outside. This is a huge problem due to a surge in stolen vehicles in our community. When winter arrives, this huge reduction in range will prevent them from meeting our needs. We invested a lot of money in these 2 Bolt EVs and are angry that GM put our family and home at risk for the nearly 4 years we have owned them, and further that they made us wait 7 months while they tried to develop a cheap software fix for a physical battery defect. We refuse to wait additional untold months to fix this defect, which continues to pose a potentially fatal risk to our family, and also to our home (since our charging stations are inside our garage, and it is impossible to watch them for hours each time we charge them). We requested that GM repurchase our 2 Bolt EVs, but they are giving us nothing but the runaround. Also, we never even received a notice in the mail about the recall for either of our affected Bolt EVs. We are fortunate to have discovered the recall by means other than GM, but it is unconscionable that GM would not notify every vehicle owner about this incredibly serious problem. It's time for GM to repurchase our cars so that we can purchase something that isn't a death risk with minimal driving range.

The 1st recall for this problem was Nov 2020. We waited for 7 months for the "permanent fix," during which time we were forced to lose some of our range. During MN winters, this is an especially big problem, since range is already significantly reduced due to cold weather. In late July we learned that 2 more vehicles burst into flames despite having received the permanent fix, so now there is yet another recall with no remedy available. This time we are forced to reduce our range by nearly half, must charge after every use, and must leave our car parked outside. This is a huge problem due to a surge in stolen vehicles in our community. When winter arrives, this huge reduction in range will prevent them from meeting our needs. We invested a lot of money in these 2 Bolt EVs and are angry that GM put our family and home at risk for the nearly 4 years we have owned them, and further that they made us wait 7 months while they tried to develop a cheap software fix for a physical battery defect. We refuse to wait additional untold months to fix this defect, which continues to pose a potentially fatal risk to our family, and also to our home (since our charging stations are inside our garage, and it is impossible to watch them for hours each time we charge them). We requested that GM repurchase our 2 Bolt EVs, but they are giving us nothing but the runaround. Also, we never even received a notice in the mail about the recall for either of our affected Bolt EVs. We are fortunate to have discovered the recall by means other than GM, but it is unconscionable that GM would not notify every vehicle owner about this incredibly serious problem. It's time for GM to repurchase our cars so that we can purchase something that isn't a death risk with minimal driving range.

A recall by GM indicates that my 2017 Bolt is no longer safe for me to use as it may catch on fire. As I have to park the car in the garage for charging, this is an unacceptable situation. Also, the software fixes are known as not to be totally effective. I am logging this issue, which I am sure you already know, as a means of documenting this situation is happening to me.

My 2017 Chevy Bolt has been recalled for the second time due to a defect in the battery. GM attempted to solve the hardware problem with a software fix, with the predictable result that cars are still exploding and burning down people's homes. The lack of transparency from GM is disturbing, considering that the defect puts my life at risk and makes the car unusable for its intended purpose, which is to drive long range during the day and charge overnight. I have called my local chevy dealer who I bought the car from multiple times and left messages, but their service department does not pick up the phone when I call them and do not respond to my messages.

I have a 2017 Bolt that is affected by the Bolt battery fire recall. I have patiently awaited for a real fix for this issue since November of 2017. I have lived in fear of this car burning up or my house burning up from this vehicle for 8 months. I need this vehicle it is my daily transportation. I paid more than $46,000 for this vehicle (including tax and registration). Now, Chevy has said I can't charge at night, I can't charge in my garage, and I can't use more than 60% (143 miles), they don't know the root cause of the fires, they don't have a fix, and they have not committed to changing our batteries. After all this, this car is unusable to me and I can't trust Chevy to detect the defect and apply a meaningful fix. I have applied for a buyback and was denied in June. I live in MN, where I am unaware of anyone that has had a successful buyback. I can't understand how GM is allowed to have a buyback policy where one state (CA) has hundreds of buybacks where another has none. When this is truly a serious safety problem that they do not know the fix. I need help getting a successful buyback for my vehicle.

The battery may be faulty and burst on fire. This was recall last year and this year and the remedie didn’t work. 2 more fires where confirm after the final remedy

Car is at risk for fire due to faulty battery and GM's proposal is to park the car outside and not charge it fully. This is an unacceptable safety risk (car break ins outside in city, fire hazard indoor and out) and the usable range is significantly lower than the advertised range. GM should replace the batteries entirely or issue full refunds for the purchase price.

I don't think the procedures currently considered by Chevy for the Bolt Batteries are appropriate and that they need to replace the batteries - not apply another stop gap measure that will cost every one time and costs. Obviously if testing the batteries was a solution, the previous fix should have been sufficient, and it have proven to not be.

Battery recalled, but parts not yet available. I am concerned for the safety of my family and others that may be nearby my vehicle in the event a fire erupts. My understanding is that at least 16 fires have been confirmed due to this issue. Other than the pending recall, my vehicle is up-to-date on all other maintenance/recalls.

The contact owns a 2017 Chevrolet Bolt EV. The contact received a recall notification for NHTSA Campaign number: 21V560000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

I purchased this car (Chevy Bolt EV) under the assumption that I could simply charge overnight and have the car ready for the next day. Chevy has come out with multiple supposed fixes yet still has fires. I have a newborn at home and can basically no longer charge the car at home since I feel I would be putting my family at risk. Chevy now says we can only use the fraction of the battery charge safely. This is simply unacceptable and I am doubtful Chevy actually knows the root cause of the issue.

The issue with the current recall is that it is impossible for those with long commutes to adhere to the not charging overnight and not going below 70 miles of range. While I do not expect any battery failure I would like to be sure that the vehicle will be replaced by GM if the vehicle were to be damaged by the battery even though I am not following the recommended actions due to needing to use more of the range than is recommended at this time.

There is a recall on our 2017 Bolt due to battery fires.. we are very concerned that our car will catch fire… we just purchased this used car

My high voltage battery is likely to catch fire some time after charging the vehicle. Chevy has told me not to use my full battery as they advertised and I cannot park my vehicle in my garage. This is unacceptable and I am not able to use the car as originally advertised.

I am extremely concerned about the battery fire recall for my 2017 Chevy bolt. I live in a townhome, with the garage on the first floor. The only place I can charge the car and park is in the garage on the first floor. And the only way to escape the building is by walking past the garage. So, the risk of a major car fire in the garage is very life threatening to me and my family! I am disappointed about how Chevy has handled this defect. I realize mistakes happen, but I think chevy could have taken more steps to ensure the safety of their customers, and not leave them with a broken car that has lost value due to the perception that it is unsafe. Chevy originally identified this defect Nov. of 2020. They shipped a temporary fix, limiting the range to 90%, decreasing the utility of the car, and didn't ship a "real" fix until around June 2021. We have learned that both the temporary and "real" fix were not effective, and cars have caught on fire with both fixes. Now we are told we won't even be informed about the next "fix" until September! A few things aggravate me: * This is getting to be almost a full years time since a known defect appeared before an effective fix was provided. Unsafe cars have been driving around for about a year! * Chevy has not informed owners the root cause of the issue beyond "a manufacturing defect". How are we supposed to have confidence that the next "fix" actually fixes the problem? We deserve to know what the problem was, and be given proof that the recall actually addresses it. * On the new recommendations, the car now has 50% the range and can't be charged inside. This makes it unusable for many, including me. Why isn't chevy explicitly providing help to their customers, such as rentals, buybacks, etc? How is it legal to cripple my car with no compensation? My perception is that chevy is drawing out this recall so they can to save money, and leaving its customers with a broken car and taking on risks to their safety.

The battery has the potential to catch fire while it is charged or parked. The given precautions provided by GM makes the car unreliable and unusable. The battery and the vehicle is on usable due to its limitations based on charging. GM has no remedy for this vehicle.

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA campaign number: 20V701000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.

There is a risk of battery catching fire in the 2017 Chevy Bolts. My car had the original fix and now we are told it wasn't sufficient and another fix is pending. In the meantime, my car and my surrounding buildings/home are at risk of catching fire. I am following the recommended precautions until the fix is available, but it means I cannot park in a garage, nor fully charge my car. I have already been denied a buyback attempt and tried going through the BBB to settle a complaint, but my case was mysteriously closed by BBB. I will follow up with them but I would appreciate either a new battery or an option to buyback or swap. I am not sure what other documentation is needed from me.

GM has now issued a second recall on my 2017 Bolt EV battery, due to fire. Current guidance from GM/Chevrolet is to not leave the vehicle unattended while charging and to leave outside. This is not workable for me, as I'm not able to charge my vehicle outside and it's not sustainable to leave my car charging within my garage. I would like to participate in GM's "Buy Back" program, whereby they'll buy my vehicle back from me at original purchase price - - or - - offer me options of moving to a similar model/trim line in the current 2022 model year. The fire risk introduced with the vehicle puts me, my family and my property at significant risk and I am unable to use the vehicle in the manner it was originally designed. I'm unable to charge the battery or get appropriate mileage based on the initial design.

2017 Chevrolet Bolt EV has a faulty battery pack and current recall reduces driving capability from 200 miles to 110 (90% full to min of 70 miles ) this is a total 45% reduction in driving capability. Additionally charging capability is reduced 66% (16/24) as I am unable to charge at work (8 hours) or while asleep (8 hours) due to recent recall. This is an unacceptable degradation in vehicle capability especially while within the battery warranty (100k miles).

2017 Chevrolet Bolt EV has intermittent master sound. All vehicle sounds (indicators, warning sounds, GPS navigation, radio) will turn off completely for between 0.5 and 10 seconds before returning to normal. Frequency is random with no logical correlations aside from a pattern of high occurrences followed by a day or two of low occurrences. Dealer has been notified twice and unable to solve issue both times.

Battery pack is failed and needs replacing, attempts have already been made to no avail. We should have our batteries replaced at no expense along with loaner provided until completed. Than you

I own a 2017 Chevy bolt and the batteries are catching fire on a high state of charge which should not happen. Chevy offered a final "software fix" before which was supposed to fix the issue and prevent the batteries from overcharging and catching fire. The software update/diagnostic was also supposed to be able to tell Chevy which battery cells had problems. THIS DID NOT WORK. Chevy bolts continued to catch fire after this software fix . Well the new issue is that Chevy now has a new recall for the bolt to replace the problem battery cells in the pack. The problem is they could NOT identify which were the problem cells before with their software fix. And they're going to use software diagnostics again to try and isolate the problem cells and replace those. They have already proven their software does NOT work to diagnose problem cells in the battery pack. This new recall by chevy won't work and cars will continue to catch fire because Chevy is being cheap as [XXX]. They need to replace the complete battery packs and not individual cells in it. This is the only way because they're completely incompetent and incapable of finding individual problem cells. They need to replace whole packs with good packs to fix the issue. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

After GM denied my request for repurchase “as there is a remedy for the Battery Fire issue” (less than 1 month ago) I completed the recall at my nearest dealership [it took a while as ‘my EV guy is on a 2 week vacation’ according to the service manager] I could only drive my car after 10 or so days only to find that the infotainment system has acquired a mind of its own! the radio volume has a huge time delay between the time that I command volume up or down and when that actually happens, and also both the rear and front view camera turn on randomly / alternate with the radio display while backing up and/or parking. this is obviously a bug in the software that started after the new battery monitoring software was installed (and supposedly got a pass while inspecting the pack on my vehicle) My vehicle would be available to inspect by the NHTSA upon request. Although initially it doesn’t appear to be a dangerous condition, if the software that is supposed to monitor the health of the battery pack is defective, how is it possible to trust it? I have not had the chance to have this issue checked by either the Dealership or an independent service facility or an insurance agent or the police, highway patrol or others. I got no warning signs, lights or any other type of advance notice of this.

I own a 2017 Chevrolet Bolt which is part of the recall announced today by GM. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update. However, I have not been able to get this software update because the only GM dealership within 100 miles that services Bolts has not received the diagnostic tool from GM yet. I continue to drive my car without a critical safety update because I have no reasonable way to get it. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix”. As such, we are now under a recall a second time. As a result of their own manufacturing issue, we are now limited to how we charge our vehicles, where we park and even the mileage range that we paid for, while GM attempts another fix. GM stated today that they will again be using software to identify defective cells in our batteries and only the ones that are deternined to be defective will have those cells or battery packs replaced. As you can imagine, I no longer trust GM to be able to successfully identify whether or not my battery is defective. I’m extremely disappointed by the fact that GM continues to cut corners in an effort to save money, despite such a serious safety issue that can affect so many. Myself, my livelihood and even people I park next to while out in public are at risk. GM must be forced to replace the entire battery pack in every vehicle affected by this recall. They must also provide loaner vehicles, or details on reimbursement for rental cars, to those who need them due to the fact that their vehicle is virtually unusable while they clean up their mess.

GM is still sitting on their hands and not replacing batteries as a whole. EVERY affected vehicle should receive a replacement battery pack. I have held off on the "fix" because I am only charging to 90 percent. Now GM says there still is an issue and has issued yet another recall. The batteries need to be replaced before someone dies.

This is the second safety recall against the same models of the Chevrolet Bolt. GM already attempted to fix this once, and it did not work. You must demand that GM replace the entire battery pack in every Bolt that is affected by this recall. For the second time in less than a year, due to their own manufacturing issues, they have limited our mileage range, this time even less so. We're unable to park in our garage, and can only charge when the car can be supervised. These limitations have been placed on us without any details from GM on how we can obtain loaner cars/reimbursement for rental cars. This issue not only puts myself, my family and my livelihood at risk, but it also puts others around me at risk, as the car can catch fire when it's not even on. I'm scared to drive it at this point, so will be storing it. GM attempted to fix this once with software that was supposed to identify defective batteries. That obviously did not work. I no longer trust them to be able to identify which battery/specific cell within the battery is defective, and demand that they replace my entire battery pack.

two recalls in the past year is suppose to address the battery fire safety issue announed by gm in late 2020. days after the final software fix by gm weeks ago, the "check engine" light was lit on my chevy bolt. a follow up service appointment was needed to replace faulty hardware. today, after gm announced a THIRD recall. I used a popular third party obd2 app to check the health of my chevy bolt, 4 different issues were reported: U0293, P0AC4, U0100, and U0073. Note that GM software reports zero issues from GM's app. At this point, I trust what the third party app is reporting and NOT GM's app. It appears GM is hiding these issues from Chevy Bolt owners. I have a service appointment with Chevy dealership next Monday to assess the state of my Bolt. Overall, i DONT FEEL SAFE with my Bolt anymore. Please follow up with GM to ensure the manufacturer will do the right fix this time. It's CLEAR to me this is a hardware issue no software patch will fix.

General Motors failed to resolve an issue with batteries starting fires in select Chevy Bolts (an all electric vehicle). This a problem they’ve known about since at least 11/2020. Now we are awaiting the third “fix” for this problem. For months we’ve had to reduce our range and be careful about plugging the car in. GM’s temporary answer now (again) is to 1) Restrict our full battery charge - known as Hilltop mode (basically 200 miles summer/170 in the winter). 2) Not let the battery charge fall below 70 miles, and charge up to the hilltop mode limitation after each use. 3) Park outside after charging and don’t charge overnight. We may have to wait months or years for resolution, it’s already taken them 8 months to try 2 fixes that didn’t work. We are completely inconvenienced and our car may still burn up! We had a charger installed in our garage and don’t charge elsewhere. Our range radius has now shrunk to 60 miles for summer and 45 or less in winter. We live in the country 50-60 miles from a bigger city. The reason we chose a Bolt was for its range, which has been substantially reduced. We shouldn’t have to deal with the cost, time and inconvenience by having to charge halfway through a relatively short trip. We also have high forest fire danger currently, any fire besides damaging our property, could cause a wide area catastrophe. Overnight charging makes sense as we are using our vehicle during the day and we don’t charge during peak load times. We also park in the garage to protect from the elements and rodents. It also helps with keeping the battery from getting to cold. Mary Barra, GM’s CEO, on 6/5/14, said GM found “a pattern of incompetence and neglect” in the handling of a faulty ignition switch. She said she wanted GM employees to never forget this! GM has failed it’s customers again. We like our Bolt, but currently it’s an unacceptable safety risk and range is now too severely restricted from GM’s original range specifications.

We need NHTSA to require that GM replace all batteries immediately. Allowing cars that might bust into flames is not acceptable. The 2017-2019 Bolts now have effectively 144 miles of range. Charging up to 90% of 238-mile total range gives you 214-miles of range at the new "full charge". And leaving 70 miles of range as your new 0 miles of range will bring you to a total range of 144 miles. Not allowing me to park my car in my garage because of fire hazards makes the matter even worst.

I've had to deal with the high voltage battery fire recalls multiple times on my vehicle. I rely on this beautiful to drive everywhere with my family and I don't feel confident in the safety of this vehicle anymore. The only way I will feel confident in the safety of this vehicle is if the entire battery pack is replaced, not individual modules. The other more sensible and cost efficient thing to do would be to buy back the effect of vehicles and replace them with 2021 and 2022 models. GM has done this for some customers that were lucky, but it's been proven that this is indeed more cost efficient than trying to figure out logistics and training for employees, to troubleshoot and debug individual modules. Please strongly consider this. Thank you!

The unrepaired recall for Chevrolet's Bolt batteries is a serious issue that could represent thousands of dollars in property damage, but more importantly, death.

I own a 2017 Chevrolet Bolt which is part of the recall announced today by GM. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update that I had completed in June. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix”. As such, we are now under a recall a second time. As a result of their own manufacturing issue, we are now limited to how we charge our vehicles, where we park and even the mileage range that we paid for, while GM attempts another fix. GM stated today that they will again be using software to identify defective cells in our batteries and only the ones that are deternined to be defective will have those cells or battery packs replaced. As you can imagine, I no longer trust GM to be able to successfully identify whether or not my battery is defective. This is a serious safety issue. Myself, my livelihood and even people I park next to while out in public are at risk. GM must be forced to replace the entire battery pack in every vehicle affected by this recall. They must also provide loaner vehicles, or details on reimbursement for rental cars, to those who need them due to the fact that their vehicle is virtually unusable while they clean up their mess.

With the potential for a fire I am no longer able to charge my vehicle at home overnight. This makes the car useless to me. Also, I was told by my dealer my car needs a part related to the better/charging system that is on nation wide back order. This also makes the car unusable.

I own a 2017 Chevrolet Bolt which is part of the recall announced today by GM. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update in June. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix”. As such, we are now under a recall a second time. As a result of their own manufacturing issue, we are now limited to how we charge our vehicles, where we park and even the mileage range that we paid for, while GM attempts another fix. GM stated today that they will again be using software to identify defective cells in our batteries and only the ones that are deternined to be defective will have those cells or battery packs replaced. As you can imagine, I no longer trust GM to be able to successfully identify whether or not my battery is defective. I’m extremely disappointed by the fact that GM continues to cut corners in an effort to save money, despite such a serious safety issue that can affect so many. Myself, my livelihood and even people I park next to while out in public are at risk. GM must be forced to replace the entire battery pack in every vehicle affected by this recall. They must also provide loaner vehicles, or details on reimbursement for rental cars, to those who need them due to the fact that their vehicle is virtually unusable while they clean up their mess.

Received an email from GM acknowledging that the last recall had not been entirely successful in fixing the Bolt EV battery problem. After contracting Myasthenia Gravis, I had given away my (GM) gasoline vehicle because I was unable to maintain it with my disability. I purchased a Bolt EV because they assured me it would be relatively worry free and much easier to maintain. Since it's purchase I have been continually informed that it might be a rolling death trap. I no longer have the physiological ability to fight the corporate giants. Calls to GM have proven fruitless. Please do something that effects an actual change in my pursuit of happiness. Thank you: Eric W Biggio

There have been more vehicle fires after the safety recall "fix". General Motors has not said anything yet, and I am afraid to use my car or leave it near anything because of fire risk. This is a great safety concern for myself and others around me. I would like GM to say something.

I am concerned that GM has not remedied the Chevy Bolt combustion issues and it is not acceptable to instruct customers of recent model year vehicles to keep them parked in the driveway and not to charge them. Furthermore the recalls appear risky since there have been fires after dealers attempted to make repairs to the battery packs in the course of the recall service. There is no confidence in GM's handling of this situation.

I’m just reporting GMs persistent negligence in dealing with defective battery cells for 2017-2019 Bolts. Upon tear down these cells will not and do not meet GM quality standards and GMs delayed response and paltry response demonstrate what little concern Gm has in regard to the situation. This is an issue that will compound with time. My car has not caught fire - I just have an early build 2017 and am frustrated with GMs handling / mishandling of this situation.

Parking button may not fully engage when pressed causing vehicle to roll forward in drive gear or while in reverse causing vehicle to collide. Vehicle will automatically go into park when driver door is opened, but button can take deep press to fully engage into park. If driver removes foot from brake petal before vehicle is in Park car moves.

My car has not personally caught fire, yet. But there is a physical manufacturing defect with the high voltage battery system that causes these cars to catch fire while parked and charging. GM "fixed" the issue with a software update and multiple cars have still managed to catch fire despite being "fixed" and assured that the vehicles were safe to own and operate. It's only a matter of time before one of these cars kills someone and GM clearly is unwilling to do the right thing for the safety of their customers. You can not "fix" a manufacturing defect with a software update. GM clearly is incapable of doing the wright thing on their own and NHTSA needs to force them to take this safety issue seriously.

The contact owns a 2017 Chevrolet Bolt EV. The contact stated received a recall notification from the manufacturer however, the NHTSA number was not provided. The vehicle was taken to the dealer for the recall repair, and the mechanic reset the battery. The contact stated upon receiving a second recall notification, the vehicle was taken to the dealer for another recall repair and an unknown reprogram was performed. The contact stated after the vehicle was reprogrammed, the battery failed, and the computer screen remained on. The service warning light was illuminated. The vehicle was taken back to the same dealer who diagnosed that there were no issues found. The manufacturer was made aware of the failure and a case was opened. The vehicle was not repaired. The approximate failure mileage was 62,500.

Mileage: 62,500

I had my Chevy dealer install the second software update and return my battery charging to 100%. There are now two reports of Bolt EV erupting in flame within a couple weeks of each other and both vehicles had the recommended second software installed. I'm reporting that the fix GM has come up with does not work and does not prevent the initial problem of battery fires when vehicle is left unattended. My safety and the safety of my family or other passengers are at risk of a fire starting for no reason and there's no solution offered by GM for this issue. Neighbors are put at risk just by the presence of this vehicle in my driveway. The general public at large are also put at risk if I was to leave the car in a public parking structure like an airport or downtown parking. Waiting on the NHTSA to do something about this to protect the safety of the public.

Touch screen unresponsive, freezes with rear camera streaming — incredible distraction, system restarts at random. Loss of functionality to HVAC controls in winter caused window to fog and created dangerous driving scenario. Pop sound in speakers then loss of power to infotainment system periodically. I have had dealership replace sway bar and steering due to defective parts. GM not as cooperative as they could be and process lengthy. Now GM tech says chip and screen need replacement. Battery recall has compounded my concerns over safety of Bolt EV.

2017 Chevrolet Bolt. Consumer writes in regards to high voltage battery safety recall. THE CONSUMER STATED THE SAFETY RECALL SOLUTION WAS UNACCEPTABLE.

I have had no failures or problems with my vehicle specifically, but I am fearful of the fire risk due to the Chevrolet Bolt EV battery recall. My local dealer has applied the software patch to my vehicle to limit charging to 90% per the recall, but a permanent fix has not been offered by GM. I am also extremely skeptical that another software modification, as proposed by GM, will provide a permanent fix to the problem, given that it is a failure of the physical battery cells that causes the fires. I implore the NHTSA to place pressure on GM to replace the propulsion battery assembly in the affected Bolt EVs and not just try to “slap a software patch on it” as a fix. Additionally, by limiting the vehicle to 90% charge capacity, this reduces the total mileage range of the vehicle, thus reducing its overall value. (Think of it as saying you can never fill the tank to “Full” in your gasoline powered vehicle, so the MPG rating you originally purchased is no longer valid.)

SINCE I ONLY HAVE SO MANY WORDS I'LL BE BRIEF. LAST YEAR, BEFORE GM, WOULD EVEN ADMIT THERE WAS A PROBLEM, MY CAR THAT I PURCHASED WITH 7647 MILES WAS BACK IN THE SHOP WITH THEM FOR ALMOST A MONTH (BACK AND FORTH) BEFORE IT REACHED 8.K MILES. THE DEALERSHIP WOULD ONLY TELL ME THAT IT HAD "ELECTRICAL PROBLEMS" AND THEY DIDN'T KNOW WHAT IT WAS. I PLACED TWO BUYBACK CASES WITH GM AND BOTH WERE DENIED. AS FOR THEM NOW RECALLING THE CARS, THEY ALWAYS KNEW OF THIS ISSUE BEFORE I PURCHASED MY CAR, I RENTED MULTIPLE BOLTS FROM GM CAR-SHARING SERVICE, MAVEN. AT LEAST THREE OF THE CARS I RENTED HAD A TERRIBLE SMELL EMITTING FROM THE BATTERY. MH RIDESHARE PASSENGERS AND I WOULD DISCUSS IT. AND THEIR TEMP FIX TELLS ME THEY ALREADY KNEW BECAUSE NONE OF THE MAVEN BOLTS WERE ALLOWED TO CHARGE TO 100 PERCENT. ALTHOUGH THE CHARGER SAID WAS FULLY CHARGED, IT WASN'T UNTIL I BOUGHT MY OWN BOLT AND STARTED CHARGING DID I REALIZE THOSE CARS WERE NEVER CHARGING FULLY. I ALWAYS WONDERED WHY THAT WAS THE CASE, BUT NOW WE KNOW. AND THE CARS WERE IN MOTION WHEN WE HAD THE BATTERY "BURPS" I STARTED CALLING IT. I DON'T HAVE ANY MORE SPECIFICS, BUT CHECK ON THE MAVEN CARS, AND WE CAN ASK MY RIDESHARE PASSENGERS. I'M SURE THEY'LL REMEMBER THE CONVERSATIONS ABOUT THE SMELL BECAUSE IT SMELLED AS IF SOMEONE BROKE WIND UNTIL I REALIZED WHAT IT WAS, THEN IT BECAME MORE OF A SULFUR SMELL TO ME. AND THAT WAS ONLY AFTER ONE OF MY PASSENGERS TOLD ME THAT THE SMELL WAS THE BATTERY. MY CAR NEVER HAD THE SULFUR SMELL, SUB THAT MANY ELECTRICAL PROBLEMS THAT THE DEALER COULD INITIALLY FIX. THEY HAVE IT RUNNING NOW, BUT AGAIN. THEY KNOW ABOUT THIS WELL BEFORE THE COMPLAINTS. FEEL FREE TO LOOK AT MY CAR. THE OCCURRENCE DATE I LISTED IS NOT EXACT. THAT'S JUST ABOUT THETIME I STARTED RENTING BOLTS FROM MAVEN.

Mileage: 8,000

HELLO. WE BOUGHT THIS VEHICLE IN DECEMBER 2020. WHEN I TRIED TO LIST THE VEHICLE ON THE TURO WE NOTICED THAT IT HAVE NHTSA CALL. WE USED TO VISIT CONNEL CHEVROLET IN COSTA MESA BY THEY DIDN'T FIX THE PROBLEM. SO WE STILL HAVE THIS PROBLEM. THANK YOU

REAR BACKUP CAMERA DISPLAY FREEZES AFTER PLACING VEHICLE IN DRIVE WHICH MAY BECOME DISTRACTION AND CREATE UNSAFE SITUATION FOR DRIVER WHILE MANEUVERING IN PARKING LOT OR ON ROADWAY WHILE OPERATING AT HIGHER SPEEDS ' CAN BE REMEDIED BY MANUALLY RESTARTING INFORTAINMENT SYSTEM/POWERING OFF/RESTARTING VEHICLE. I HAVE SEEN SYSTEM UNFREEZE FOR RESTART AUTOMATICALLY WHILE VEHICLE IN MOTION WHICH MAY CAUSE DISTRACTION TO DRIVER AND INABILITY TO ADJUST CERTAIN FEATURES OF CLIMATE CONTROLS. TEMPORARY LOSS OF POWER TO HEATING UNIT OR INABILITY TO REGISTER CHANGE IN FAN SPEED (OCCURANCE ONCE). STEERING FEELS LOOSE WHEN INITIALLY MOVING STEERING WHEEL AND COMPONENT(S) MAKING NOISE WHEN TURNING STEERING WHEEL (RESISTANT ISSUE). SUSPENSION MAKES LOUD CREAKING NOISE(S) WHEN OPERATING ON UNEVEN ROAD SURFACES OR STEEP INCLINE/DECLINE. STEERING/SUSPENSION HAVE BEEN ONGOING ISSUE SINCE PURCHASED IN OCTOBER 2020 ' WILL HAVE DEALERSHIP DIAGNOSE AT POSSIBLE OWNERS EXPENSE. DATE OF STEERING ISSUE WILL BE UTILIZED FOR SECTION BELOW.

Mileage: 36,600

MY VEHICLE IS IMPACTED BY THE FOLLOWING RECALLS: 1) MANUFACTURER RECALL NUMBER N202311730, AND 2) NHTSA RECALL NUMBER 20V701. A FIX WAS SUPPOSED TO BE IN PLACE BY JANUARY 1. I FOLLOWED THE MANUFACTURER'S STEPS TO REDUCE CHARGE CAPACITY AND WAITED PATIENTLY UNTIL 1/29 FOR THE FIX. ON 1/29 I CALLED GM CONCIERGE LINE AT THAT TIME TO INQUIRE ABOUT THE STATUS OF THE FIX. I WAS TOLD THERE WAS NO UPDATE. I INQUIRED ABOUT MY OPTIONS INCLUDING A BUYBACK OR REPLACEMENT VEHICLE IN ADDITION TO A LOANER CAR DURING THE PERIOD OF TIME THE CAR WAS OUT OF COMMISSION. I WAS TOLD NO PROBLEM AND SOMEONE WOULD CONTACT ME. I'VE RECEIVED TWO CALLS SINCE THAT TIME, AND NONE OF THE PROMISED STEPS INCLUDING BUYBACK, REPLACEMENT VEHICLE, OR LOANER CARS WERE OFFERED. THE REPRESENTATIVES DO NOT RESPOND TO MY EMAILS, WHEN I CALL, THE ASSIGNED REP IGNORES MY CALLS, AND WHEN I ASK FOR A STATUS UPDATE I'M TOLD THERE ISN'T ONE. GM IS CLEARLY DELAYING THE ISSUE. I HAVE INFORMED GM THAT MY VEHICLE IS PARKED IN A VERY CLOSE QUARTERS GARAGE WHERE A FIRE WOULD CREATE AN IMMINENT LIFE/SAFETY ISSUE. GM CONTINUES TO NOT RESPOND TO MY INQUIRY. THE VEHICLE MEETS THE REQUIREMENTS OF THE NONCONFORMITY VEHICLE UNDER THE TANNER ACT AND I AM REQUESTING ASSISTANCE TO ENSURE THAT THE VEHICLE IS REPURCHASED OR REPLACED. THERE HAS ALREADY BEEN CONFIRMATION POSTED THAT THE BATTERY PACKS NEED TO BE REPLACED ON THESE VEHICLE AND GM IS NOT ACKNOWLEDGING THEIR RESPONSIBILITY TO ISSUE A FIX TO THE VEHICLE AND PREVENT FURTHER INJURY. I AM WRITING TO REQUEST AN INQUIRY BY NHTSA INTO WHAT GM IS ACTUALLY DOING TO PREVENT FURTHER LOSS OF LIFE AND/OR INJURY AND TO REPAIR OR REPLACE MY VEHICLE. I HAVE DOCUMENTED WEEKS OF EMAILS ON THE TOPIC WITH GM WHICH ARE NOT BEING REPLIED TO AND AM NOT SURE WHERE ELSE TO TURN TO GET GM TO ADDRESS THIS OPEN SAFETY ISSUE. THANKS.

Mileage: 63,500

NOW INSTEAD OF 240 MILES I ONLY HAVE 170 MAXIMUM AFTER YOUR 10% REDUCTION

Mileage: 55,654

IN NOVEMBER 2020, GENERAL MOTORS HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN 2017-2019 MODEL YEAR CHEVROLET BOLT EV VEHICLES. THIS NOTICE APPLIES TO MY VEHICLE, VIN: [XXX]. AS A RESULT, GM IS CONDUCTING A SAFETY RECALL, N202311730. MORE SPECIFICALLY, A CERTAIN NUMBER OF THESE VEHICLES WERE BUILT WITH HIGH VOLTAGE CELLS PRODUCED AT LG CHEM?S OCHANG, KOREA FACILITY THAT MAY POSE A RISK OF FIRE WHEN CHARGED TO FULL, OR VERY CLOSE TO FULL, CAPACITY. THE SEVERITY OF THE RECALL NOTICE WAS ALARMING TO MY FAMILY AS WE DRIVE IT DAILY AND OFTEN EXTENDED MILES. SAFETY IS MY PRIMARY CONCERN AND I AM REQUESTING REMEDIATION IMMEDIATELY. THE RISK AND DANGER IS TOO GREAT FOR ME TO WAIT AND SEE AS GM INVESTIGATES. WHAT RECOURSE DO I HAVE NOW? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *JS

Mileage: 55,556

TL* THE CONTACT OWNS A 2017 CHEVROLET BOLT EV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V701000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. PREMIER CHEVROLET OF CARLSBAD (5335 PASEO DEL NORTE, CARLSBAD, CA 92008; (760) 208-1943) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT

GM RECALL DUE TO BATTERY FIRES AFFECTS THIS CAR. THE RECALL SOLUTION TO SIMPLY LIMIT MY DRIVING TO 90% OF THE RANGE IS ABHORRENT. MY CAR IS NOW LESS THAN 90% EFFECTIVE--THERE ARE DESTINATIONS I CAN NO LONGER REACH IN A SINGLE CHARGE, AND RECHARGING IS NOWHERE NEAR AS FAST OR UBIQUITOUS AS GAS. GM NEEDS A SOLUTION THAT RESTORES THE FULL DISTANCE ABILITY OF THIS CAR, OTHERWISE IT'S OUTRIGHT FRAUD.

Mileage: 32,000

TODAY I RECEIVED RECALL NOTIFICATION GM N202311730 ABOUT DEFECTIVE BATTERIES THAT CAN CAUSE A FIRE WHEN CHARGED TO 100%. GM'S SOLUTION IS TO CHANGE SOFTWARE TO LIMIT MY VEHICLE'S CHARGE TO 90%. THIS IS NOT A SOLUTION. IT IS A BAND AID. THE BATTERIES ARE DEFECTIVE AND SHOULD BE REPLACED. WHY SHOULD I SUFFER THE CONSEQUENCE OF THIS AND HAVE TO DEAL WITH REDUCED VEHICLE RANGE AND MORE FREQUENT CHARGING. IF THE BATTERIES ARE A FIRE HAZARD, THEY SHOULD BE REPLACED WITH SAFE BATTERIES AT NO-COST TO THE OWNER.

HELLO MY VEHICLE HAD TO BE TOWED TWICE WHILE DC FAST CHARGING FROM AN ELECTRIFY AMERICA CHARGING STATION. THE FIRST TIME THE SHIFTING HANDLE WAS REPLACED AND THE SECOND TIME SOFTWARE WAS REINSTALLED. HOWEVER I BELIEVE THE COULD BE AN ISSUE IN THE BATTERIES THAT THE DEALERSHIP TEST EQUIPMENT IS NOT DETECTING. THE ELECTRIFY AMERICA CHARGING STATION WOULD DISPLAY A 'ISOLATION TEST FAILURE' MESSAGE.

2017 BOLT EV WAS PARKED NOSE INTO GARAGE PLUGGED INTO WALL CHARGER CHARGING UNATTENDED WITH MY PHONE SET TO ALERT ME WHEN ESTIMATED TO BE FULLY CHARGED. WHEN I CAME OUT OF THE HOUSE TO UNPLUG CHARGER THERE WAS FIRE VISIBLE UNDER BACK SEAT IN PASSENGER COMPARTMENT OF VEHICLE. CALLED 911 AND BY THE TIME POLICE AND FIRE RESPONDED WITHIN A FEW MINUTES ENTIRE BATTERY UNDER VEHICLE ENGULFED CAR IN FLAMES CAUSING GARAGE FIRE WHICH DESTROYED GARAGE AND ALL IT CONTENTS.JUST LEARNED FROM CARFAX THAT GM ISSUED RECALL NOVEMBER 15 FOR POTENTIAL BATTERY FIRES WHEN AT OR NEAR FULL CHARGE.

Mileage: 25,000

I BROUGHT THE CAR TO THE DEALER ON 2 SEPARATE OCCASIONS WITH CONCERNS OF A FAULTY BATTERY. THE BATTERY SUDDENLY STOPPED CHARGING FULLY. HOWEVER, I WAS TOLD BY THE DEALER TWICE THAT THE BATTERY WAS FUNCTIONING PROPERLY AND THERE WAS NOTHING THEY COULD DO. I OPENED A CLAIM WITH GM REGARDING THIS INCIDENT, ASKING THEM TO REPLACE THE BATTERY, SINCE IT WAS STILL UNDER WARRANTY, AND THERE WAS CLEARLY AN ISSUE. AFTER MONTHS OF BACK-AND-FORTH, GM CLOSED MY CASE STATING IT WAS 'NORMAL DEPRECIATION' OF THE BATTERY. ONE WEEK AFTER THEY CLOSED MY CASE, THE BATTERY SPONTANEOUSLY CAUGHT FIRE WHILE CHARGING IN MY GARAGE OVERNIGHT. IT TOTALED 2 VEHICLES, CHARRED EVERYTHING IN MY GARAGE, AND CAUSED SUCH SEVERE SMOKE DAMAGE THAT ALMOST EVERYTHING IN MY HOME WAS A TOTAL LOSS. THE FIRE DEPARTMENT DETERMINED THE FIRE ORIGINATED FROM THE TRUNK AREA, WHERE THE BATTERY IS. MY FAMILY IS DISPLACED WHILE REPAIRS ARE BEING DONE TO MY HOME, AT A TUNE OF APPROXIMATELY $200,000 AT THIS POINT. WE LOST APPROXIMATELY $105,000 IN CONTENTS, AS WELL AS THE 2 TOTALED VEHICLES ($75,000).

Mileage: 60,000

MAIN FUZE BLEW. THIS IS THE SECOND TIME IT HAS HAPPENED. DEALER DID NOT LOOK FOR THE CAUSE LAST YEAR, JUST REPLACED THE FUSE. THIS TIME THEY SAY THEY WANT TO FIND OUT WHAT CAUSED IT TO TRIP AGAIN. USING THE PORTABLE CHARGING CORD THAT CAME WITH THE CAR @ 8 AMPS. PLUGGED INTO A STANDARD 110 OUTLET. THIS IS THE MAIN BREAKER IN THE VEHICLE. THE CAR HAD NOT BEEN PLUGGED IN FOR A WEEK AND WAS AT 90% + CHANGE WHEN THE MAIN BREAKER IN THE CAR BLEW WHILE I WAS DOING ABOUT 25 MPH.

Mileage: 20,000

GOT THE MESSAGE: PROPULSION POWER IS REDUCED I COULD START THE CAR BUT NOT SHIFT GEAR. GOT THE ERROR "CANNOT SHIFT GEAR CONDITIONS NOT RIGHT

Mileage: 32,000

MY 2017 CHEVY BOLT LOST PROPULSION WHILE IN MOTION ON CITY STREETS IN LOS ANGELES IN TRAFFIC WITHOUT WARNING FROM EITHER ON STAR OR THE VEHICLE. THE BATTERY INDICATED APPROXIMATELY AN 60% CHARGE. THE VEHICLE IS NOW AT EL CAMINO CHEVROLET IN MONTEREY PARK, CA., WAITING ON SERVICE.

Mileage: 27,000

THE BATTERY FOR 2017 CHEVY BOLT HAS PROBLEM AND MY CAR STOPPED IN THE MIDDLE OF THE ROAD. I WAS VERY LUCKY THAT I WAS IN THE CITY AND THIS HAPPENED AT A TRAFFIC LIGHT. THE BATTERY WAS SHOWING IT HAS 70 MILES LEFT, IT DROPPED TO 30 AND THEN ZERO RIGHT AWAY AND I COULD NOT MOVE THE CAR AND HAD TO TOW THE CAR TO DEALERSHIP. I HAVE ONLY 17,000 MILES ON THE CAR. I TOOK THE CAR TO DEALERSHIP, AT FIRST THEY TOLD ME THAT THERE IS A RECALL ON BATTERY THAT WAS ISSUED APRIL 1ST AND I SHOULD BE GETTING A LETTER IN THE MAIL, LATER CHEVY CUSTOMER SERVICE AND DEALERSHIP CHANGED THEIR STORY AND NOW THEY ARE TELLING ME THERE IS NO RECALL AND IT IS ONLY FOR CUSTOMER SATISFACTION THAT THEY NEED TO REPLACE THE BATTERY! I DO NOT WANT TO IMAGINE IF THE CAR WOULD HAVE STOPPED IN THE MIDDLE OF THE HIGHWAY. IF YOU OWN A CHEVY BOLT BE VERY CAREFUL AND I WOULD NOT TRUST THE SAFETY OF THE VEHICLE AS CHEVY IS NOT EVEN ISSUING A RECALL TO FIX THIS PROBLEM.

Mileage: 17,500

AN UNPROMPTED MESSAGE APPEARS PERIODICALLY ON THE INFOTAINMENT SCREEN OF MY VEHICLE. THE BOLT EV 2017 OWNER'S MANUAL PROVIDES NO INFORMATION ON THIS UNPROMPTED MESSAGE THAT APPEARS ON THE INFOTAINMENT SCREEN, DOES NOT WARN OF THE DANGERS THAT THIS MESSAGE POSES TO DRIVING, AND DOES NOT INDICATE THAT THE DRIVER MUST GIVE ASSENT TO THE IMPLIED FALSE ASSUMPTION THAT THE DRIVER'S ATTENTION IS NOT ON DRIVING IN ORDER TO REMOVE THE MESSAGE FROM THE INFOTAINMENT SCREEN. THE INFOTAINMENT SCREEN ALSO REMAINS STUCK ON THE REAR CAMERA VIEW WHILE DRIVING FORWARD AT SPEEDS IN EXCESS OF 60MPH. THIS SITUATION HAS OCCURRED ON N. MOPAC EXPRESSWAY AND ON W. PARMER LANE, AS WELL AS ON STREETS IN MY NEIGHBORHOOD IN NORTH AUSTIN. I HAVE WRITTEN FOUR LETTERS TO MS. MARY T. BARRA, CHAIRMAN AND CHIEF EXECUTIVE OFFICER OF GENERAL MOTORS COMPANY (24 DEC. 2018, 16 JAN. 2019, 18 JAN. 2019, AND 22 JAN. 2019), REGARDING THESE SAFETY ISSUES AND HAVE RECEIVED NO RESPONSE, NOR HAS THE CHEVROLET EXECUTIVE RESOLUTION TEAM ADDRESSED THESE ISSUES. THE CHEVROLET EXECUTIVE RESOLUTION TEAM ARRANGED FOR AUTONATION CHEVROLET OF WEST AUSTIN TO EXAMINE THE SAFETY CONCERNS. THE SERVICE DRIVE MANAGER OF AUTONATION CHEVROLET OF WEST AUSTIN OBSERVED THE VERY PROBLEMS THAT I HAVE BEEN EXPERIENCING WITH MY VEHICLE ON 8 JAN. 2019. AUTONATION CHEVROLET OF WEST AUSTIN THEN PRODUCED A REPORT ON 16 JAN. 2019 THAT FALSELY CLAIMED THAT THESE PROBLEMS ARE 'UNABLE TO DUPLICATE AT THIS TIME' AND THAT THERE WERE 'NO ERRORS FOUND.'

Mileage: 3,500

CHEVROLET BOLT 2017 WITH ABOUT 55% OF BATTERY CHARGE BRIEFLY DISPLAYED A MESSAGE 'PROPULSION MAY BE REDUCED' AND A FEW MINUTES LATER IT STOPPED IN THE MIDDLE OF THE FREEWAY AND HAD TO BE TOWED AWAY. THE BATTERY INDICATOR SWITCHED MOMENTARILY FROM 125 MILES TO 40 MILES AND THEN IMMEDIATELY TO 10 MILES AND THE CAR COULD NOT BE SHIFTED TO DRIVE, DISPLAYING MESSAGE 'CONDITION NOT CORRECT TO SHIFT.' BEWARE, AS GLITCH LIKE THAT WITH BOLT CAN REALLY ENDANGER YOUR LIFE, AS IT ENDANGERED MINE. I WAS FORTUNATE TO BE ALONE IN THE CAR WITHOUT MY FAMILY, STUCK ON THE FREEWAY AFTER DARK AS CARS AROUND WERE GOING FULL SPEED. THE DEALERSHIP REPLACED THE BATTERY, BUT AFTER THE REPLACEMENT THE CAPACITY AT FULL CHARGE SHOWS ONLY 154 MILES IN LIEU OF OVER 220 MILES BOLT SUPPOSED TO HAVE.

Mileage: 20,800

MY CAR WAS STOPPED AT A RED LIGHT SIGNAL, SOMEONE BEHIND ME WAS UNABLE TO STOP AND CRASHED INTO THE REAR OF MY CAR, PUSHING MY CAR APPROXIMATELY 20FT FORWARD. MY CAR WAS RENDERED IN OPERABLE DUE TO DAMAGE TO A REAR ELECTRICAL AMPLIFIER BENEATH THE TRUNK FLOOR. I HAD TO GET THE CAR TOWED TO A COLLISION REPAIR FACILITY. GM WITHDREW THE NECESSARY STRUCTURAL PARTS TO REPAIR IT (PART NUMBER - 95429564 R UPPER REAR BODY SIDE RAIL.) AND DID NOT RELEASE A NEW PART DURING THE 8.5 WEEKS MY CAR WAS AT THE COLLISION REPAIR FACILITY. MY INSURANCE COMPANY THEN DETERMINED THAT THE CAR WAS A TOTAL LOSS DUE TO NO PARTS WERE AVAILABLE TO REPAIR IT. THE OTHER DRIVER DID NOT GET A TICKET, THE SPEED LIMIT WAS 40MPG ON THIS ROAD. THIS WAS A LOW SPEED CRASH THAT RENDERED THE CAR DRIVE SYSTEM INOPERABLE. CHEVY BOLT EV'S WITH MODEL YEARS 2017, 2018 AND 2019 HAS THE SAME DESIGN THAT WILL LEAD TO THE DRIVE SYSTEM BEING INOPERABLE IN LOW SPEED REAR END COLLISIONS.

Mileage: 14,072

DRIVING AT 65 MPH WITH 100+ MILE RANGE, CAR HAD A SUDDEN AND COMPLETE LACK OF PROPULSION. ELECTRONICS IN THE CAR CONTINUED TO WORK, BUT ABSOLUTELY NO PROPULSION. COULD SHIFT CAR TO NEUTRAL. CAR EVENTUALLY TOWED TO DEALER.

Mileage: 12,500

ON 2018-07-26 AT APPROXIMATELY 2325H, VEHICLE WAS BEING DRIVEN AT ~70MPH NORTHBOUND ON I-95, THE MAINE TURNPIKE. LOCATION WAS APPROXIMATELY 1/2 MILE NORTH OF EXIT-32 (BIDDEFORD, ME). ROAD CONDITIONS WERE GOOD, TEMPERATURES IN THE MID-70F, HUMID. THE OWNER'S WIFE WAS DRIVING, WITH HER HUSBAND IN THE PASSENGER SEAT. AT THE TIME LISTED, THE VEHICLE SOUNDED A WARNING CHIME, AND RAPIDLY LOST POWER FROM HIGHWAY SPEEDS (70 MI/HR). VEHICLE, WITH THE EXCEPTION OF SPEED, WAS IN CONTROL WITH BRAKES AND STEERING, EMERGENCY FLASHERS, AND LIGHTS OPERATING. VEHICLE DRIVER INFORMATION PANEL GAVE ERRATIC AND UNRELIABLE READINGS. ALTERNATELY, THE DISPLAY SHOWED: * WARNING ICON ON RIGHT HAND SIDE * MESSAGE "SHIFT INTO PARK" * RANGE DROPPED FROM ~75 MILES TO ZERO * BATTERY GAUGE WOULD INDICATE 5% BATTERY WITH A RANGE OF 70+ MILES * REGENERATIVE BATTERY ICON SHOWED A REGEN BRAKING LIMIT OF <30KW (INDICATING BATTERY FULL??) (PAGE 116 CHEVROLET BOLT USER MANUAL) AFTER STOPPING VEHICLE WAS UNRESPONSIVE TO MOST CONTROLS. * INTERMITTENT INABILITY TO SHIFT OUT OF PARK * WARNINGS TO GO INTO LOW-POWER MODE * WARNING THE "BATTERY SAVER ACTIVE" * WARNING FOR "HIGH VOLTAGE CHARGING SYSTEM"

Mileage: 22,200

THE BOLT STOPPED PROVIDING POWER WHEN I WAS DRIVING DOWN A 4 LANE FREEWAY. IT HAS ALREADY FAILED 3 TIMES IN THE PAST, THIS IS THE 4TH TIME.

Mileage: 14,000

DESPITE HAVING A FULLY CHARGED BATTERY, WHEN WE PARKED OUR VEHICLE, IT WOULD NOT START. THE ENTIRE ELECTRICAL SYSTEM WAS DOWN. WE JUMPED THE STARTER BATTERY AND THAT PROVIDED ENOUGH POWER TO ALLOW US TO SHIFT INTO NEUTRAL SO THAT WE COULD HAVE THE CAR TOWED. AFTER A WEEK, AND MULTIPLE CALLS TO THE ENGINEERS IN DETROIT, THE DEALER HAS STILL NOT BEEN ABLE TO DETERMINE THE PROBLEM.MY CONCERN IS THAT THEY ARE ATTEMPTING TO REPAIR AN ISSUE WITHOUT HAVING A FULL UNDERSTANDING OF THE PROBLEM. IF THIS ISSUE WERE TO RE-OCCUR WHILE DRIVING AT HIGH SPEED, THE CONSEQUENCES COULD BE CATASTROPHIC, AS THE CAR WOULD IMMEDIATELY COME TO A STOP AND ALL CONTROL MIGHT BE LOST. I DON'T GET THE SENSE THAT GM IS TAKING THIS ISSUE SERIOUSLY ENOUGH. THEY SEEM TO BE TREATING THIS LIKE A TECH COMPANY DEALS WITH SOFTWARE ISSUES. THEY ARE SIMPLY WAITING FOR THE PROBLEMS TO OCCUR AND THEN HAVING THEIR ENGINEERS RUN DIAGNOSTICS. UNFORTUNATELY, GIVEN THE SEVERITY OF THE ISSUE, THEY MAY BE PUTTING LIVES AT STAKE WHILE THEY "DE-BUG" THEIR DESIGN. THIS IS NOT A COMPUTER APP. IT IS A VEHICLE CARRYING HUMANS AT HIGH SPEED. GM NEEDS TO BE MORE PROACTIVE AND TAKE THESE CARS OFF THE ROAD UNTIL THEY FULLY UNDERSTAND THE ISSUE AND HAVE A PERMANENT RESOLUTION.

Mileage: 3,100

I RECEIVED A "CUSTOMER SATISFACTION" CALL FROM CHEVROLET TELLING ME THAT MY CAR MAY EXPERIENCE "LOSS OF PROPULSION" AND STOP SUDDENLY WITHOUT WARNING DUE TO LOW CHARGE DESPITE THE BATTERY INDICATOR SHOWING CHARGE. THIS PROBLEM HAS BEEN ONGOING FOR 8 MONTHS AND IS AN EXTREME SAFETY HAZARD THAT SHOULD BE CATEGORIZED AS SUCH AND LISTED ON THE NHTSA WEBSITE. CONSUMERS SHOULD KNOW ABOUT THIS SAFETY ISSUE BEFORE PURCHASING THE VEHICLE, BUT NOW CAN ONLY FIND OUT IF THEY BUY THE CAR AND HAVE A VIN. I HAVE BEEN CONSTANTLY CHARGING THE VEHICLE TO AVOID THE PROBLEM BUT AM TERRIFIED TO DRIVE THE CAR. PLEASE CONDUCT AN INVESTIGATION TO ENSURE CHEVY FIXES THE PROBLEM AND CONSUMERS CAN BE INFORMED.

Mileage: 4,505

TL* THE CONTACT OWNS A 2017 CHEVROLET BOLT EV. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SHUT DOWN IN THE MIDDLE OF THE ROAD. THE "PROPULSION" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO CAPITOL CHEVROLET (905 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136) WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE BATTERY WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS 4,193.

Mileage: 4,193

TL* THE CONTACT OWNS A 2017 CHEVROLET BOLT EV. THE CONTACT STATED THAT THE VEHICLE HAD A FEATURE ON THE DRIVER'S SIDE OF THE STEERING WHEEL THAT SLOWED THE VEHICLE DOWN AND GENERATED ENERGY TO CHARGE THE BATTERY. WHILE DRIVING 25-35 MPH, THE CONTACT UTILIZED THE ENERGY SAVING FEATURE. INSTEAD OF THE VEHICLE SLOWING DOWN, IT ACCELERATED. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TOWED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED A FREE INSPECTION. THE VEHICLE WAS TAKEN TO COMMUNITY CHEVROLET (200 W OLIVE AVE, BURBANK, CA 91502 (888) 295-6276), BUT WAS NOT GIVEN A DIAGNOSTIC TEST BECAUSE AN ERROR WAS NOT FOUND. THE MANUFACTURER OFFERED TO SEND AN INSPECTOR TO EXAMINE THE VEHICLE, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER DENIED THE CLAIM FOR THE VEHICLE AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.