2017 CHEVROLET BOLT EV Fuel/propulsion System Problems

Vehicle started to surge while driving (both small acceleration forward and large deceleration) without any change in brake or accelerator position. Eventually a "Propulsion Power Reduced" message was presented on the console followed immediately by no forward propulsion (accelerator completely unresponsive) and forced to coast to a stop on the side of the highway. Car refused to shift out of park or neutral following breakdown. Car taken to dealer to troubleshoot and was told that a P0A3F code was present and that the engine harness needed to be replaced in accordance with NHTSA bulletin 19-NA-220. This bulletin calls out that the harness was likely damaged during initial install at factory and the dealer representative confirmed that the pins were damaged as described. Car was given back to drive home after harness was checked (owner decided to explore options before scheduling repair), but broke down due to surging and complete loss of power within 2 miles of dealer. Troubleshooting to confirm harness damage is suspected to have worsen the condition and made un-commanded accel/deceleration followed by complete loss of power likely. Uncertain why this condition would be exempt from recall if OEM is aware of installation issues at factory. Driving with this condition was as bad or worse than other type model loss of power conditions that have been recalled. Recommend at least clarifying that cars confirmed to fall under this bulletin and associated inspection should not be deemed roadworthy until a repair is made.

In 2022 under a recall the Propulsion battery was replaced that was a complete battery assembly. At 60K miles the High Voltage battery relay has become defective. Confirmed by a GM diagnostic test. Defective High Voltage relay. Was informed to get it replaced soon as it would cause a fire. Very dangerous in their words. Get repaired as soon as possible. The battery assembly is warranty of 8-years 100k miles. Looks to be a so called gray area on the high voltage relay as it’s considered a wear item. 60k of normal use and now it’s a fire hazard and it’s my responsibility to replace the relay under normal wear and tear. Im I the only one who is experiencing a high voltage relay in the battery assembly that is deemed a fire hazard? We are in our 70’s and we take great care of the car, no abuse and sits in a garage. Normal wear? Or a potential fire waiting to happen? I’m confused. Thanks for your time.

While driving the car it suddenly, and without warning, abruptly slowed to a stop and the display showed "propulsion power is reduced", then the "service soon" symbol came on. This could have happened in fast moving traffic, which definitely could cause multi-car collisions. The GM service bulletin (Document ID: 5409616, revised February 13, 2023- see attached copy) states that this is likely due to "a spread terminal on the vehicle harness connection X2 on the T12 transmission assembly. The terminals may not have been perfectly aligned during installation at the vehicle assembly plant." This is a known, dangerous, malfunction, and GM has not issued a recall for it. The "correction" is to replace the "engine wiring harness" which goes to the EV motor. GM is also not covering this repair under any extended warranty, although it's a safety issue and really should generate a recall. Please see attachment.

My car stopped in the middle of a busy intersection and my battery relay melted and caused damage to the transmission and the transmission needed a sphincter. The whole battery system needs to be recalled for melting and almost setting my car on fire.

On May 24, 2022, I brought my 2017 Chevrolet Bolt EV into Vic Canever dealership to have the high voltage battery replaced per the recall instructions (see invoice). Ever since the “new” battery was installed, I can no long fast charge my vehicle to specification. I have tried several DC fast chargers including the DC fast charger at the dealership. The dealership fast charger would only charge at a rate of 18Kw (see picture). I was able to charge a little faster at a DC fast charger in Perry, Michigan at 29.7Kw (see picture). Both are a long way away for the original charge rate of 55Kw. The other problem that occurred after the battery exchange is that the range significantly declined. With the original battery the vehicle range was around 250 miles. Now, with the new battery, I can’t even get to 200 miles range (see picture). With all the problems GM has had with the Chevrolet Bolt EV, I think it’s time to start another investigation into what they are doing to fix the original problem and making things worse with their remedy.

This car worked reliably until the battery recall battery was exchanged then this started happening about a month later. First the vehicle died upon slowing down, driver was exiting a highway ramp stopped the car and turned off the car and turned on again and drove home without further trouble. Happened again, same thing this was at night. Then myself as driver, Took car to dealership, stayed in right lane on highway then car failed to accelerate but maintained about 40mph then died as slowing down on exit. After much time turning off and on again, the car finally allowed it to be put in drive and I made it to the dealership. After a week the dealership couldn’t find anything wrong with the car and said no charge but they can’t diagnose. Driving the car again, it drove fine until it didn’t. This time died and wouldn’t allow it to be put into drive again. Said conditions not right to shift. Towed it to a different dealership, the one that changed the recalled battery and they got 77 code errors and cannot figure out anything after a month. Still keeping to drive to recreate the problem. The biggest safety issue was that the emergency blink lights turned off when I turned off the car to try and restart it.

After about 5 years and a warranty replacement battery, I intermittently find the “Propulsion Reduced-Service Soon” light on. It can appear any time after which only a third of the 60kWh battery is on-line, and in any event the battery will not charge over one third. Highway driving on a crowded Interstate 5 becomes very hairs as both acceleration and regeneration braking are markedly reduced. It is now at the service department of Bill Pierre Chevrolet in Seattle. Those guys are great, and are doing everything they can, looking to GM for a promised reprogram that has not been forthcoming for some two weeks and counting. This might seem like a minor consumer gripe, but it turns out that this is not a new condition, and has persisted since shortly after the 2017 Bolt came out. See <https://www.carcomplaints.com/Chevrolet/Bolt/2017/electrical/propulsion_power_reduced-service_immediately.shtml>. The Bolt is a great car, but this has shaken my sense of safety in long distance 80+ miles of highway travel. I no longer consider this to be a safe car.

After the second recall replacement of the lithium-ion battery, the car became undriveable because it could not be charged. A message appeared before stating "Propulsion Power is Reduced". This is after the 2nd new battery was installed. The car has been taken to the dealership. The dealership stated that it is a software problem which GM is looking into.

GM CALLED ME 60 days ago and said new replacement battery is ordered to fulfill recall. Dealership has 2 batteries in stock but cannot replace vehicle battery because they do not have a forklift to move the battery and have no projected date when then will get a forklift or rent one. Car was recalled for battery fires and Chevy doesn’t own or know where to rent a forklift.

The vehicle is under recall for main traction battery defects. There is no planned or expectable date for correction of the defect; parts are not available and cannot be made available in a reasonable amount of time. A GM spokesperson on 9/15/2021 stated to Bloomberg (afterward picked up by most news organizations) that Bolts should be parked at least 50' from other vehicles, and only on the top deck of parking structures, apparently to minimize collateral damage when the Bolt burns. This statement will lead to Bolt drivers being banned from parking facilities, and subjecting the owners to abuse by people who don't want them parked anywhere nearby. GM must expand the recall to simply buy back all Bolts immediately, paying approximately the original amount paid by owners with perhaps some allowance for miles actually driven, and and recover vehicles from all lessees. Based on the spokesperson's statement, the vehicles are too unsafe to be allowed to remain on the road. They must ALL be recovered by GM as quickly as possible, with adequate compensation, and crushed to prevent further sale or use.

GM has been jerking myself, and all Bolt owners all of this year and For myself and other owners of 2017-early 2019 models. They have overlaid Recalls on the 2017-2019 to reset apparent recall start dates. We have been dealing with being under the umbrella of a one battery fire recall or another since November of 2020, ENOUGH IS ENOUGH. My Bolt was in a chevy shop for TWO MONTHS June/July 2021 time frame for the first recall because it took them that long to get a single battery module. Now they have issued yet another recall. I am one of over 100,000 owners that are tired of being told, "baby your batteries to 'reduce' the risk of fire". Being told to limit the effective battery range to over 60% of what it is supposed to are capable of is not acceptable. GM is playing 'lawyer' and making it nearly impossible to get a real solution. Do your job, kick GM in the rear. At this point GM just needs to pony up and buyback the whole model run. I'm tired of parking my car in the back 40.

I stopped for a DC fast charge at an Electrify America station to ensure that my vehicle's battery level would stay over "70 miles of charge" to reduce fire risk (per GM recommendation). The vehicle has been programmed to remain at or below a 90% charge limit. After charging for 25 minutes, I unplugged the CCS1 connector from the Bolt by pressing the connector release button and pulling gently. To my surprise, the connector unlatched and disconnected immediately while charging at roughly 35,000 watts (>80 amps, 400 volts) and both the connector and my car's charging port began emitting a strong sulfur odor. The connector is supposed to have a high-voltage safety interlock that prevents either side from being moved while current is flowing. I have seen this interlock technology on many different chargers (CCS, CHAdeMO, Tesla) and have never seen it fail. After the incident, I inspected and photographed the charging port and charging station connector and found both sides seriously burned, melted and damaged. The connectors suffered oxidation, discoloration, and other metallic contamination/damage. The vehicle's inlet port contacts are blue/orange/black, not silver, and sections of metal appear to be melted away. The charger side connector contacts are discolored and have similar erosive/melting damage. The damage appears to be identical to arc flash plasma erosion. Prior to this incident, I regularly inspected the DC fast charge port and found it to be in good condition with a functioning seal, orange cover flap, clean silver pins and no damage. Before plugging in, I had inspected the charge station connector and could not see anything wrong with it. The charge connector serial number was entirely worn off. At this point, I do not feel comfortable fast charging my Bolt EV out of concern that the inlet port may overheat and catch fire. The inlet port needs to be replaced and the charging station connector needs to be replaced (and the interlock issue resolved).

The check engine light came on in my vehicle and limited the speed at which I could drive resulting in the car dealership is refusing to honor the warranty on my vehicle. The manual and all information from General Motors explicitly states the components which are covered under warranty. There is a NHTSA service bulletin regarding this exact problem (NHTSA 18-NA-064) along with the labor code for doing repairs under warranty. The warranty is for the first 100,000 miles or 8 years (2025), my vehicle currently has 49906 miles. The reason I was given is that software is not usually covered under warranty but there is no documentation stating that is the case. I was told that this vehicle may have this problem just due to operating it and there is no recourse for me other than to pay to have it fixed. If this is true the vehicle is unsafe to be driven in traffic.

Since the November, 2020 recall of the Chevy Bolt for its battery defects, I have had only limited use of the vehicle and it remains a fire threat whether parked inside a garage or outside. The recommended restrictions of charging and parking by General Motors do nothing to fix the fire threat, and put an undue burden on me without any expectation of a timely repair. GM has acknowledged that they do not currently have repair parts (new battery modules), and due to the volume of units necessary (140,000 recalled vehicles), and the likely pace of production and repairs once they actually begin producing new battery modules, it will take at least 2 years for the process to be completed. Added to the 10 months already passed since the first recall, this means a potential total wait period approaching 3 years. This is wholly unacceptable and a vehicle buyback to make owners whole for their losses is the only acceptable course of action.

Propulsion battery catches on fire while parked.

I have received 3 recalls on the vin number referenced above. I have been to the dealer 2 times to and thought the problem was fixed. I get another recall and find the dealer unable to fix due to unavailability of parts. I am unable to schedule a recall fix as (all dealers contacted) say I can't schedule until they have parts. I am in a continuing cycle of incompetence. It appears there is no way for me to address this latest August 21 recall from General Motors. The latest recall is to replace the battery nodules in my 2012 Chevrolet Bolt. In my 2 previous cases for a interim software fix. It continues to show as an incomplete status

I have a 2017 Bolt that is affected by the Bolt battery fire recall. I have patiently awaited for a real fix for this issue since November of 2017. I have lived in fear of this car burning up or my house burning up from this vehicle for 8 months. I need this vehicle it is my daily transportation. I paid more than $46,000 for this vehicle (including tax and registration). Now, Chevy has said I can't charge at night, I can't charge in my garage, and I can't use more than 60% (143 miles), they don't know the root cause of the fires, they don't have a fix, and they have not committed to changing our batteries. After all this, this car is unusable to me and I can't trust Chevy to detect the defect and apply a meaningful fix. I have applied for a buyback and was denied in June. I live in MN, where I am unaware of anyone that has had a successful buyback. I can't understand how GM is allowed to have a buyback policy where one state (CA) has hundreds of buybacks where another has none. When this is truly a serious safety problem that they do not know the fix. I need help getting a successful buyback for my vehicle.

I'm concerned about the recent battery related fires post-recall for 2017-19 models. I'm not pleased with GMs response.

The batteries are known to catch fire about 90% state of charge and below 30% state of charge.

Appreciate that GM is replacing the battery modules. But we waited MONTHS for the first fix, which did not work, and now must wait another 6 months-1 year for replacement battery modules. Meanwhile, the car does not function as advertised -- we cannot charge overnight (as we usually did; we have 3 EVs, so charging time requires some coordination), we cannot deplete the battery (preventing long trips), and the range is limited. GM refused our repurchase request. Car is essentially worthless on the secondary market until the fix, so we cannot sell and replace. This is very frustrating.

My high voltage battery is likely to catch fire some time after charging the vehicle. Chevy has told me not to use my full battery as they advertised and I cannot park my vehicle in my garage. This is unacceptable and I am not able to use the car as originally advertised.

I am extremely concerned about the battery fire recall for my 2017 Chevy bolt. I live in a townhome, with the garage on the first floor. The only place I can charge the car and park is in the garage on the first floor. And the only way to escape the building is by walking past the garage. So, the risk of a major car fire in the garage is very life threatening to me and my family! I am disappointed about how Chevy has handled this defect. I realize mistakes happen, but I think chevy could have taken more steps to ensure the safety of their customers, and not leave them with a broken car that has lost value due to the perception that it is unsafe. Chevy originally identified this defect Nov. of 2020. They shipped a temporary fix, limiting the range to 90%, decreasing the utility of the car, and didn't ship a "real" fix until around June 2021. We have learned that both the temporary and "real" fix were not effective, and cars have caught on fire with both fixes. Now we are told we won't even be informed about the next "fix" until September! A few things aggravate me: * This is getting to be almost a full years time since a known defect appeared before an effective fix was provided. Unsafe cars have been driving around for about a year! * Chevy has not informed owners the root cause of the issue beyond "a manufacturing defect". How are we supposed to have confidence that the next "fix" actually fixes the problem? We deserve to know what the problem was, and be given proof that the recall actually addresses it. * On the new recommendations, the car now has 50% the range and can't be charged inside. This makes it unusable for many, including me. Why isn't chevy explicitly providing help to their customers, such as rentals, buybacks, etc? How is it legal to cripple my car with no compensation? My perception is that chevy is drawing out this recall so they can to save money, and leaving its customers with a broken car and taking on risks to their safety.

After getting the software update from previous recall, on Siemens Chargers, the car and charger error. The car error says "Charging Interrupted or Overridden". Took to Chevy service 7/26/21, they could not find anything wrong, and wanted to charge $225 for troubleshooting. They were not aware of the new recall, when made aware they agreed not to charge the $225, but stated I should not use the chargers at work. If I am not supposed to charge overnight, and am unable to charge at work, the car is unusable.

The vehicle battery has an open recall due to risk of the battery spontaneously combusting based on several recent fires with this vehicle model. I own two of these vehicles as our only car and GM has not given any remedy and have been very difficult to work with. I am simply asking for a timeline for a fix and they have now become unresponsive to my open case. They refuse to buy back or fix my vehicle and because there is a second open recall for the same problem, they now have no timeline and are in no urgent rush to resolve the issue. I am forced to use these vehicles with this major safety risk constantly hanging over my head and no fix in site.

GM has now issued a second recall on my 2017 Bolt EV battery, due to fire. Current guidance from GM/Chevrolet is to not leave the vehicle unattended while charging and to leave outside. This is not workable for me, as I'm not able to charge my vehicle outside and it's not sustainable to leave my car charging within my garage. I would like to participate in GM's "Buy Back" program, whereby they'll buy my vehicle back from me at original purchase price - - or - - offer me options of moving to a similar model/trim line in the current 2022 model year. The fire risk introduced with the vehicle puts me, my family and my property at significant risk and I am unable to use the vehicle in the manner it was originally designed. I'm unable to charge the battery or get appropriate mileage based on the initial design.

My 2017 Chevrolet Bolt EV has a well known recall with a defective battery. This vehicle is my only vehicle and I have opened a case with general motors to get a resolution for this recall. They created a case for my vehicle and said they will call back with a resolution after a week. Several weeks later, I have yet to receive a response and my case manager has been unresponsive to my phone calls and voicemails. I have called GM almost daily asking for an update from anyone who can review my case and give any sort of update. They continue to tell me they will call back with an answer but I have yet to receive a call back. After several weeks of no response, I am left with an unsafe vehicle and no resolution. I would appreciate any sort of update with even a little bit of information and possibly a rough time estimate. GM seems to be handling these cases poorly and has not been transparent with vehicle owners.

I own a 2017 Chevy bolt and the batteries are catching fire on a high state of charge which should not happen. Chevy offered a final "software fix" before which was supposed to fix the issue and prevent the batteries from overcharging and catching fire. The software update/diagnostic was also supposed to be able to tell Chevy which battery cells had problems. THIS DID NOT WORK. Chevy bolts continued to catch fire after this software fix . Well the new issue is that Chevy now has a new recall for the bolt to replace the problem battery cells in the pack. The problem is they could NOT identify which were the problem cells before with their software fix. And they're going to use software diagnostics again to try and isolate the problem cells and replace those. They have already proven their software does NOT work to diagnose problem cells in the battery pack. This new recall by chevy won't work and cars will continue to catch fire because Chevy is being cheap as [XXX]. They need to replace the complete battery packs and not individual cells in it. This is the only way because they're completely incompetent and incapable of finding individual problem cells. They need to replace whole packs with good packs to fix the issue. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

After issuing a second recall for my traction battery in my 2017 Chevy Bolt, I am no longer assured that GM is able to provide a reliable fix for the Battery Pack fire issue. I request that you order them to replace all affected battery packs before manufacturing any new EVs using this battery pack system.

I own a 2017 Chevrolet Bolt which is part of the recall announced today by GM. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update that I had completed in June. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix

I own a 2017 Chevrolet Bolt which is part of the recall announced today by GM. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update. However, I have not been able to get this software update because the only GM dealership within 100 miles that services Bolts has not received the diagnostic tool from GM yet. I continue to drive my car without a critical safety update because I have no reasonable way to get it. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix”. As such, we are now under a recall a second time. As a result of their own manufacturing issue, we are now limited to how we charge our vehicles, where we park and even the mileage range that we paid for, while GM attempts another fix. GM stated today that they will again be using software to identify defective cells in our batteries and only the ones that are deternined to be defective will have those cells or battery packs replaced. As you can imagine, I no longer trust GM to be able to successfully identify whether or not my battery is defective. I’m extremely disappointed by the fact that GM continues to cut corners in an effort to save money, despite such a serious safety issue that can affect so many. Myself, my livelihood and even people I park next to while out in public are at risk. GM must be forced to replace the entire battery pack in every vehicle affected by this recall. They must also provide loaner vehicles, or details on reimbursement for rental cars, to those who need them due to the fact that their vehicle is virtually unusable while they clean up their mess.

Battery pack is a known fire risk, yet GM continues to delay replacing all packs. After a 5 month effort communicating with GM, I was offered a buy-back for my vehicle which was thousands below market value and not nearly enough to replace my vehicle with a similar electric vehicle. Now we are instructed to limit usage, range, and charging of our vehicles for a second time. It is unknown how long it will take GM to remedy this situation. In the mean-time, the vehicles pose a significant risk to life and structures.

2017-2019 model year Chevrolet Bolt EVs were recalled in November 2020 for battery fires (NHTSA Recall No. : 20V-701, Manufacturer Recall No. : N202311730). A temporary "fix" was released in 2021 which limited the maximum charge of the car's battery to 90%. This was followed with a "final fix" software update which returned full charging capabilities and added battery cell monitoring software. This software supposedly could detect faulty battery cells. The recall was considered resolved. More recently, at least two more Bolt EVs spontaneously combusted; these vehicles had received the final recall software update, and were not charged over 90%. This means two things; limiting the maximum charge level of the car did not protect consumers, and the final recall repair also did not protect consumers. Homes have been damaged, cars destroyed, people injured (no deaths so far, fortunately) and Bolt owners live in a constant state of unease. A new recall has been issued: Manufacturer Recall Number: N212343880, NHTSA Recall Number: 21V560. In addition, Bolt owners have been instructed to park their cars outside, charge only during the day (also outside), and maintain a charge level between ~30-90% at all times. This leaves us with ~36kWh, approximately 90-150 miles of range in warm weather (as opposed to the advertised 239 miles on a full charge). All of these restrictions are simply not possible for many people, especially those of us who live in cold weather environments, which vastly limits the range of the car. Others have no choice but to park their car in underground parking garages, which puts hundreds of people at risk. The new recall does not currently have a remedy, but it states faulty battery cells/assemblies or packs will be replaced. GM failed to detect faulty cells the first time after months of investigation, and I do not believe they will successfully detect them now. I urge NHTSA to force GM's hand: replace the entire battery pack, or buy back the vehicles.

two recalls in the past year is suppose to address the battery fire safety issue announed by gm in late 2020. days after the final software fix by gm weeks ago, the "check engine" light was lit on my chevy bolt. a follow up service appointment was needed to replace faulty hardware. today, after gm announced a THIRD recall. I used a popular third party obd2 app to check the health of my chevy bolt, 4 different issues were reported: U0293, P0AC4, U0100, and U0073. Note that GM software reports zero issues from GM's app. At this point, I trust what the third party app is reporting and NOT GM's app. It appears GM is hiding these issues from Chevy Bolt owners. I have a service appointment with Chevy dealership next Monday to assess the state of my Bolt. Overall, i DONT FEEL SAFE with my Bolt anymore. Please follow up with GM to ensure the manufacturer will do the right fix this time. It's CLEAR to me this is a hardware issue no software patch will fix.

GM sold me a car with full battery that was safe to charge to 100%. 2 recalls in now I am going on 7 months unable to use the battery as sold to me due to potential fire risk. A risk multiplied by not being able to charge the car in a setting (in garage overnight) that is most common for EV drivers.

General Motors failed to resolve an issue with batteries starting fires in select Chevy Bolts (an all electric vehicle). This a problem they’ve known about since at least 11/2020. Now we are awaiting the third “fix” for this problem. For months we’ve had to reduce our range and be careful about plugging the car in. GM’s temporary answer now (again) is to 1) Restrict our full battery charge - known as Hilltop mode (basically 200 miles summer/170 in the winter). 2) Not let the battery charge fall below 70 miles, and charge up to the hilltop mode limitation after each use. 3) Park outside after charging and don’t charge overnight. We may have to wait months or years for resolution, it’s already taken them 8 months to try 2 fixes that didn’t work. We are completely inconvenienced and our car may still burn up! We had a charger installed in our garage and don’t charge elsewhere. Our range radius has now shrunk to 60 miles for summer and 45 or less in winter. We live in the country 50-60 miles from a bigger city. The reason we chose a Bolt was for its range, which has been substantially reduced. We shouldn’t have to deal with the cost, time and inconvenience by having to charge halfway through a relatively short trip. We also have high forest fire danger currently, any fire besides damaging our property, could cause a wide area catastrophe. Overnight charging makes sense as we are using our vehicle during the day and we don’t charge during peak load times. We also park in the garage to protect from the elements and rodents. It also helps with keeping the battery from getting to cold. Mary Barra, GM’s CEO, on 6/5/14, said GM found “a pattern of incompetence and neglect” in the handling of a faulty ignition switch. She said she wanted GM employees to never forget this! GM has failed it’s customers again. We like our Bolt, but currently it’s an unacceptable safety risk and range is now too severely restricted from GM’s original range specifications.

GM has identified multiple flaws in their batteries on this electric vehicle that have led to a dozen fires, but the company has yet to find a final solution despite three recalls. The first recall was a temporary safety recall, but the second recall was supposed to fix the issue. They have, however, only installed software the is supposed to catch these fires before they begin and notify the owner. In fact, this second recall (the "final" recall) failed to stop two additional fires since installing the software update. Today, GM announced a recall to scan the batteries and, if they find a defect, replacing individual modules inside it. The previous recall (which failed to solve the problem) also depended on software to find the problem, and it was not effective. Even if the problem is fixed with this software scan, it is going to take months for the problem to be fixed. Their temporary solution is to leave the car outside, only charge during the day, and charge within a narrow range (which almost halves the range of the vehicle).

Bolt EV range is advertised as 248 miles. Due to GM’s current limitations due to risk of battery fire, the vehicle has a 30% less range. Not only is this inconvenient, but there is no time estimate given for the current fix. Till then the vehicle remains a dangerous fire hazard which could burn the vehicle, occupant and surrounding buildings. GM has not given out any sort of over the air update in order to ensure that the battery charging guidelines given by them are followed. GM has also established a history now of refusing buybacks to those with affected vehicles. They are responsible for removing these vehicles off the road and providing loaner ones till the fix can be applied. They were not prompt in a final fix to the multiple vehicle fires that have occurred. In addition to being a fire hazard, it also posed an environmental risk as the lithium battery could put off very toxic gases should it catch fire. My vehicle has received both previous recalls, yet is still posing a serious danger. The battery fire hazard has no warning, except for when it is happening.

Manufacturer (GM) 2 days ago recommended to not charge the car unattended and at night. This makes it impossible to use vehicle. This is an electric car, the whole point of it is to charge it at night.

I own a 2017 Chevrolet Bolt which is part of the recall announced today by GM. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update that I had completed in June. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix”. As such, we are now under a recall a second time. As a result of their own manufacturing issue, we are now limited to how we charge our vehicles, where we park and even the mileage range that we paid for, while GM attempts another fix. GM stated today that they will again be using software to identify defective cells in our batteries and only the ones that are deternined to be defective will have those cells or battery packs replaced. As you can imagine, I no longer trust GM to be able to successfully identify whether or not my battery is defective. This is a serious safety issue. Myself, my livelihood and even people I park next to while out in public are at risk. GM must be forced to replace the entire battery pack in every vehicle affected by this recall. They must also provide loaner vehicles, or details on reimbursement for rental cars, to those who need them due to the fact that their vehicle is virtually unusable while they clean up their mess.

Received an email from GM acknowledging that the last recall had not been entirely successful in fixing the Bolt EV battery problem. After contracting Myasthenia Gravis, I had given away my (GM) gasoline vehicle because I was unable to maintain it with my disability. I purchased a Bolt EV because they assured me it would be relatively worry free and much easier to maintain. Since it's purchase I have been continually informed that it might be a rolling death trap. I no longer have the physiological ability to fight the corporate giants. Calls to GM have proven fruitless. Please do something that effects an actual change in my pursuit of happiness. Thank you: Eric W Biggio

There have been more vehicle fires after the safety recall "fix". General Motors has not said anything yet, and I am afraid to use my car or leave it near anything because of fire risk. This is a great safety concern for myself and others around me. I would like GM to say something.

I’m just reporting GMs persistent negligence in dealing with defective battery cells for 2017-2019 Bolts. Upon tear down these cells will not and do not meet GM quality standards and GMs delayed response and paltry response demonstrate what little concern Gm has in regard to the situation. This is an issue that will compound with time. My car has not caught fire - I just have an early build 2017 and am frustrated with GMs handling / mishandling of this situation.

Vehicle was recalled due to spontaneous battery fire risk. Two stages of recall work were performed, both related to the vehicle computer and battery monitoring system. Neither has fixed the underlying cause of the problem, so the recall cannot be considered to be complete. The battery remains at risk of fire based on NHTSA notice on 7/14/2021 and numerous press reports, after at least two fires while at rest after charging were reported in vehicles that had the recall work completed. The recall must be extended and amended to include battery replacement with a unit that is not subject to the current spontaneous fire risk. Without that, the vehicle is unsafe to drive and possess due to fire risk, and has zero value as a tradein or onward sale. Alternatively, even though the vehicle was purchased used (with battery warranty still in force, with a purchased extended warranty, and with no disclosure at the time of a recall or battery fire risk), an exchange for an equivalent new Bolt (2020 or newer) would be acceptable.

I am writing this complaint as a general complaint about Chevy's handling of the numerous fires associated with the 2017-2019 Bolt. I own the vehicle listed in this report and fortunately it has not caught on fire. Chevy is using software to try and identify hardware problems and it clearly does not work. There have now been several additional battery fires after their "final fix" was applied. They are telling owners not to put their vehicles inside a garage and only charge them outside. This is completely unacceptable and there should be a full recall for all affected vehicles. Either replace the entire battery or repurchase the car. These batteries are a significant health and safety risk and need to be removed.

I had my Chevy dealer install the second software update and return my battery charging to 100%. There are now two reports of Bolt EV erupting in flame within a couple weeks of each other and both vehicles had the recommended second software installed. I'm reporting that the fix GM has come up with does not work and does not prevent the initial problem of battery fires when vehicle is left unattended. My safety and the safety of my family or other passengers are at risk of a fire starting for no reason and there's no solution offered by GM for this issue. Neighbors are put at risk just by the presence of this vehicle in my driveway. The general public at large are also put at risk if I was to leave the car in a public parking structure like an airport or downtown parking. Waiting on the NHTSA to do something about this to protect the safety of the public.

There is an existing recall on my 2017 Bolt EV and GM has not addressed the cause of the battery fires and has instead offered a software update. My car charges in the garage, the danger of battery fires is still present in the battery packs unless it is replaced with a newer type that does not have the original defect. I believe that NHTSA issued the recall to give an auto manufacturer time to rectify a safety defect but it looks like GM has issued a clever workaround to the initial defect of their battery packs by designing a software that will give an early warning of a possible fire. This is not acceptable for the simple reason that there's no guarantee a car owner will hear or see this warning if car is unattended in the garage in the middle of the night. The original safety defect is still present in the defective battery pack so a fix should be for GM to repair the defect in the affected battery packs or replace all defective battery packs. This recall and fix offered is not acceptable it should not take over a year for GM to make good on this recall. Action needs to be taken to get a final fix, this could be deadly to any family that owns this vehicle.

There is an existing recall on my 2017 Bolt EV and GM has not addressed the cause of the battery fires and has instead offered a software that will provide advanced warning when a fire is imminent. Since most of the known fires started in the garage while parked the danger of battery fires is still present in the battery packs unless it is replaced with a newer type that does not have the original defect. I believe that NHTSA issued the recall to give an auto manufacturer a chance to rectify a safety defect but it looks like GM has issued a clever workaround to the initial defect of their battery packs by designing a software that will give an early warning of a possible fire. This is not acceptable for the simple reason that there's no guarantee a car owner will hear or see this warning if car is unattended in the garage in the middle of the night. The original safety defect is still present in the defective battery pack so a fix should be for GM to repair the defect in the affected battery packs or replace all defective battery packs. Anything less would be morally reprehensible and an insult to a federal safety agency like the NHTSA.

THERE WAS A RECALL ON CHEVY BOLTS EV 2017, BECAUSE A FIRE OCCURRED. CHEVY ADVERTISE THAT IT CARS GET 234 MILES ON A FULL CHARGE. THIS IS NOT TRUE AND FALSE ADVERTISING FROM THE GMC MANUFACTURER. SINCE THE RECALL AND THE VEHICLE HAD TO BE RECALIBRATED TO 90 PERCENT, THE CAR GET MUCH LESS THAN 234 MILES . THIS IS IMPORTANT BECAUSE THIS A ALL ELECTRIC CAR. IS THIS NOT FALSE ADVERTISEMENT?

HELLO. WE BOUGHT THIS VEHICLE IN DECEMBER 2020. WHEN I TRIED TO LIST THE VEHICLE ON THE TURO WE NOTICED THAT IT HAVE NHTSA CALL. WE USED TO VISIT CONNEL CHEVROLET IN COSTA MESA BY THEY DIDN'T FIX THE PROBLEM. SO WE STILL HAVE THIS PROBLEM. THANK YOU

MY VEHICLE IS IMPACTED BY THE FOLLOWING RECALLS: 1) MANUFACTURER RECALL NUMBER N202311730, AND 2) NHTSA RECALL NUMBER 20V701. A FIX WAS SUPPOSED TO BE IN PLACE BY JANUARY 1. I FOLLOWED THE MANUFACTURER'S STEPS TO REDUCE CHARGE CAPACITY AND WAITED PATIENTLY UNTIL 1/29 FOR THE FIX. ON 1/29 I CALLED GM CONCIERGE LINE AT THAT TIME TO INQUIRE ABOUT THE STATUS OF THE FIX. I WAS TOLD THERE WAS NO UPDATE. I INQUIRED ABOUT MY OPTIONS INCLUDING A BUYBACK OR REPLACEMENT VEHICLE IN ADDITION TO A LOANER CAR DURING THE PERIOD OF TIME THE CAR WAS OUT OF COMMISSION. I WAS TOLD NO PROBLEM AND SOMEONE WOULD CONTACT ME. I'VE RECEIVED TWO CALLS SINCE THAT TIME, AND NONE OF THE PROMISED STEPS INCLUDING BUYBACK, REPLACEMENT VEHICLE, OR LOANER CARS WERE OFFERED. THE REPRESENTATIVES DO NOT RESPOND TO MY EMAILS, WHEN I CALL, THE ASSIGNED REP IGNORES MY CALLS, AND WHEN I ASK FOR A STATUS UPDATE I'M TOLD THERE ISN'T ONE. GM IS CLEARLY DELAYING THE ISSUE. I HAVE INFORMED GM THAT MY VEHICLE IS PARKED IN A VERY CLOSE QUARTERS GARAGE WHERE A FIRE WOULD CREATE AN IMMINENT LIFE/SAFETY ISSUE. GM CONTINUES TO NOT RESPOND TO MY INQUIRY. THE VEHICLE MEETS THE REQUIREMENTS OF THE NONCONFORMITY VEHICLE UNDER THE TANNER ACT AND I AM REQUESTING ASSISTANCE TO ENSURE THAT THE VEHICLE IS REPURCHASED OR REPLACED. THERE HAS ALREADY BEEN CONFIRMATION POSTED THAT THE BATTERY PACKS NEED TO BE REPLACED ON THESE VEHICLE AND GM IS NOT ACKNOWLEDGING THEIR RESPONSIBILITY TO ISSUE A FIX TO THE VEHICLE AND PREVENT FURTHER INJURY. I AM WRITING TO REQUEST AN INQUIRY BY NHTSA INTO WHAT GM IS ACTUALLY DOING TO PREVENT FURTHER LOSS OF LIFE AND/OR INJURY AND TO REPAIR OR REPLACE MY VEHICLE. I HAVE DOCUMENTED WEEKS OF EMAILS ON THE TOPIC WITH GM WHICH ARE NOT BEING REPLIED TO AND AM NOT SURE WHERE ELSE TO TURN TO GET GM TO ADDRESS THIS OPEN SAFETY ISSUE. THANKS.

Mileage: 63,500

UNDER THE RECALL, THE MAXIMUM BATTERY CHARGE IS TO BE REDUCED BY 90%. MY VEHICLE GETS LESS THAN THAT, AND NOW ONLY GETS @120-130 MILES MAX, BUT REALISTICALLY ONLY @ 100-105. I LIVE IN COLD WEATHER, MOUNTAINOUS NORTHERN NY STATE. THE CAR IS USED TO COMMUTE TO WORK, 80 MILES PER DAY SO I HAVE TO CHARGE IT EACH DAY, AND BECAUSE IT DOES NOT HAVE FAST-CHARGE, IT TAKES @ 6 HOURS TO GET FULLY CHARGED TO THE REDUCED MAXIMUM. THERE IS ALSO A LOSS OF PROPULSION POWER AS I GET A DASHBOARD WARNING ALL THE TIME, AND I CANNOT PARK THE VEHICLE IN MY GARAGE WHERE MY HOME CHARGER IS LOCATED. CHEVY SHOULD REPLACE THE BATTERY WITH ONE THAT HAS FAST-CHARGE AS COMPENSATION FOR THE LOSS OF USE, INCONVENIENCE, ETC.

THE BOLT EV WAS RECALLED ON NOVEMBER 13, 2020 DUE TO THE FACT THAT THE BATTERY WAS DEFECTIVE AND HAD STARTED NUMEROUS FIRES, EVEN WHEN NOT PLUGGED IN. GM OFFERED A "TEMPORARY FIX" WHICH REDUCED THE PERFORMANCE OF THE VEHICLE (REDUCED THE RANGE OF THE VEHICLE PER CHARGE) AND LIMITED SOME OTHER FUNCTIONS). THEY HAVE NOT OFFERED A PERMANENT FIX AND IT HAS BEEN OVER 60 DAYS SINCE THE RECALL WAS ISSUED. SINCE GM HAS NOT ISSUED ANY OFFICIAL PERMANENT FIXES TO THIS PROBLEM, AND BECAUSE OF MY CONCERN ABOUT THIS ISSUE, I HAVE TAKEN IT UPON MYSELF TO CONTACT GM DIRECTLY. DESPITE NUMEROUS CALLS AND E-MAILS TO GM, I HAVE RECEIVED NO CONCRETE OFFERS TO REMEDY THE SITUATION. I HAVE BEEN ASSIGNED A "CASE MANAGER" - A GM EMPLOYEE- WHO IS SUPPOSED TO HELP PROVIDE A PERMANENT FIX FOR THIS ISSUE, I HAVE BEEN UNABLE TO GET ANY SPECIFICS AS OF TODAYS'S DATE ABOUT THE PROCESS AND/ OR OPTIONS. AGAIN, THIS DESPITE VERY SPECIFIC QUESTIONS. I AM REPEATEDLY TOLD THAT BY GM THAT THEY MUST GO THROUGH THEIR "PROCESS" AND THAT MY CASE MANAGER HAS NO MORE INFORMATION. PROMISES OF LETTERS OF "OFFERS" FOR REMEDY HAVE NOT APPEARED, DESPITE MY SENDING ALL REQUESTED DOCUMENTATION TO GM, WHICH WAS SUPPOSED TO EXPEDITE THE PROCESS. TIMELINES AS TO WHEN REMEDIES WILL BE OFFERED KEEP CHANGING . I HAVE BEEN TOLD THAT INFORMATION WILL BE EMAILED REPEATEDLY AND IT HAS NOT BEEN RECEIVED, ETC. THE INITIAL RECALL ALL STATED ADVISED THAT THE CAR SHOULD NOT BE PARKED NEAR OWNER'S HOUSES FOR FEAR THAT THE CAR WOULD CATCH ON FIRE. NOT ONLY IS THIS IMPRACTICAL FOR ME, I DON'T FEEL COMFORTABLE DRIVING A CAR THAT HAS HAD THIS HISTORY. GM NEEDS TO TAKE RESPONSIBILITY FOR THEIR FAULTY BATTERIES AND FOLLOW THROUGH ON THE NEED FOR A PERMANENT FIX. THEY ARE ALREADY PAST THEIR DEADLINE IN DOING SO. GM HAS NOT FOLLOWED THROUGH ON RECALL OF THE BOLT EV (BATTERIES CAUSING FIRES).

IN NOVEMBER 2020, GENERAL MOTORS HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN 2017-2019 MODEL YEAR CHEVROLET BOLT EV VEHICLES. THIS NOTICE APPLIES TO MY VEHICLE, VIN: [XXX]. AS A RESULT, GM IS CONDUCTING A SAFETY RECALL, N202311730. MORE SPECIFICALLY, A CERTAIN NUMBER OF THESE VEHICLES WERE BUILT WITH HIGH VOLTAGE CELLS PRODUCED AT LG CHEM?S OCHANG, KOREA FACILITY THAT MAY POSE A RISK OF FIRE WHEN CHARGED TO FULL, OR VERY CLOSE TO FULL, CAPACITY. THE SEVERITY OF THE RECALL NOTICE WAS ALARMING TO MY FAMILY AS WE DRIVE IT DAILY AND OFTEN EXTENDED MILES. SAFETY IS MY PRIMARY CONCERN AND I AM REQUESTING REMEDIATION IMMEDIATELY. THE RISK AND DANGER IS TOO GREAT FOR ME TO WAIT AND SEE AS GM INVESTIGATES. WHAT RECOURSE DO I HAVE NOW? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *JS

Mileage: 55,556

GM RECALL DUE TO BATTERY FIRES AFFECTS THIS CAR. THE RECALL SOLUTION TO SIMPLY LIMIT MY DRIVING TO 90% OF THE RANGE IS ABHORRENT. MY CAR IS NOW LESS THAN 90% EFFECTIVE--THERE ARE DESTINATIONS I CAN NO LONGER REACH IN A SINGLE CHARGE, AND RECHARGING IS NOWHERE NEAR AS FAST OR UBIQUITOUS AS GAS. GM NEEDS A SOLUTION THAT RESTORES THE FULL DISTANCE ABILITY OF THIS CAR, OTHERWISE IT'S OUTRIGHT FRAUD.

Mileage: 32,000

TODAY I RECEIVED RECALL NOTIFICATION GM N202311730 ABOUT DEFECTIVE BATTERIES THAT CAN CAUSE A FIRE WHEN CHARGED TO 100%. GM'S SOLUTION IS TO CHANGE SOFTWARE TO LIMIT MY VEHICLE'S CHARGE TO 90%. THIS IS NOT A SOLUTION. IT IS A BAND AID. THE BATTERIES ARE DEFECTIVE AND SHOULD BE REPLACED. WHY SHOULD I SUFFER THE CONSEQUENCE OF THIS AND HAVE TO DEAL WITH REDUCED VEHICLE RANGE AND MORE FREQUENT CHARGING. IF THE BATTERIES ARE A FIRE HAZARD, THEY SHOULD BE REPLACED WITH SAFE BATTERIES AT NO-COST TO THE OWNER.

HELLO MY VEHICLE HAD TO BE TOWED TWICE WHILE DC FAST CHARGING FROM AN ELECTRIFY AMERICA CHARGING STATION. THE FIRST TIME THE SHIFTING HANDLE WAS REPLACED AND THE SECOND TIME SOFTWARE WAS REINSTALLED. HOWEVER I BELIEVE THE COULD BE AN ISSUE IN THE BATTERIES THAT THE DEALERSHIP TEST EQUIPMENT IS NOT DETECTING. THE ELECTRIFY AMERICA CHARGING STATION WOULD DISPLAY A 'ISOLATION TEST FAILURE' MESSAGE.

WHILE SLOWING TO MAKE A STOP AT AN INTERSECTION, THE VEHICLE EXPERIENCED SUDDEN ACCELERATION AND WOULD NOT STOP. THE CAR STRUCK THE VEHICLE IN FRONT OF IT A COUPLE OF TIMES AND CONTINUED TO ACCELERATE.

GOT THE MESSAGE: PROPULSION POWER IS REDUCED I COULD START THE CAR BUT NOT SHIFT GEAR. GOT THE ERROR "CANNOT SHIFT GEAR CONDITIONS NOT RIGHT

Mileage: 32,000

MY 2017 CHEVY BOLT LOST PROPULSION WHILE IN MOTION ON CITY STREETS IN LOS ANGELES IN TRAFFIC WITHOUT WARNING FROM EITHER ON STAR OR THE VEHICLE. THE BATTERY INDICATED APPROXIMATELY AN 60% CHARGE. THE VEHICLE IS NOW AT EL CAMINO CHEVROLET IN MONTEREY PARK, CA., WAITING ON SERVICE.

Mileage: 27,000

WHILE IN MOTION THE CAR BEGAN TO ERRATICALLY SPEED UP & SLOW DOWN WITHOUT THE DRIVER DEPRESSING EITHER THE ACCELERATION PEDAL OR THE BRAKE. THE RESULT WAS THE JUMPING & BUCKING OF THE CAR & PASSENGERS WITHIN. UPON TAKING THE CAR TO CHEVY REPAIR, IT WAS DISCOVERED THAT THE WHEEL SPEED SENSOR WAS DAMAGED BECAUSE OF A FAULTY WASHER IN THE AXLE THAT BROKE. THE BROKEN WASHER PARTS ENTERED THE WHEEL HUB, DAMAGING BOTH THE WHEEL HUB & THE SPEED SENSOR.

Mileage: 40,292

ON THE NIGHT OF MARCH 2, 2019 I WAS DRIVING AT ABOUT 50 MPH ON A STATE HIGHWAY WHEN I SUDDENLY, WITHOUT WARNING, LOST PROPULSION. A NOTE CAME ON ON THE DASH INDICATING THAT I NEEDED TO PULL OVER AND PUT THE CAR INTO PARK. HAPPILY THERE WAS NO TRAFFIC SO THAT I WAS ABLE TO DO SO WITHOUT AN ACCIDENT. I WAS UNABLE TO RESTART THE CAR AND PUT IT INTO DRIVE AFTER THAT, SO I CALLED A TOW TRUCK. IT WAS VERY COLD WAITING FOR THE TOW TRUCK AS THE CAR HAD NO HEAT. THE CAR REPORTED APPROXIMATELY 50% BATTERY CAPACITY THE ENTIRE TIME. A SUDDEN UNEXPECTED LOSS OF PROPULSION IS A DANGEROUS EVENT. THE CAR HAD ONLY 11,000 MILES ON IT. AFTER SITTING FOR SOME TIME, THE CAR HAS 'FIXED' ITSELF. HOWEVER, THIS WILL PROBABLY HAPPEN AGAIN. I HAVE BROUGHT IT TO A CERTIFIED CHEVROLET SERVICE CENTER AND CALLED CHEVROLET TO REPORT THE ISSUE. BECAUSE THE PROBLEM IS INTERMITTENT, THEY ARE UNABLE TO DIAGNOSE THE PROBLEM.

Mileage: 11,050

MY CAR WAS STOPPED AT A RED LIGHT SIGNAL, SOMEONE BEHIND ME WAS UNABLE TO STOP AND CRASHED INTO THE REAR OF MY CAR, PUSHING MY CAR APPROXIMATELY 20FT FORWARD. MY CAR WAS RENDERED IN OPERABLE DUE TO DAMAGE TO A REAR ELECTRICAL AMPLIFIER BENEATH THE TRUNK FLOOR. I HAD TO GET THE CAR TOWED TO A COLLISION REPAIR FACILITY. GM WITHDREW THE NECESSARY STRUCTURAL PARTS TO REPAIR IT (PART NUMBER - 95429564 R UPPER REAR BODY SIDE RAIL.) AND DID NOT RELEASE A NEW PART DURING THE 8.5 WEEKS MY CAR WAS AT THE COLLISION REPAIR FACILITY. MY INSURANCE COMPANY THEN DETERMINED THAT THE CAR WAS A TOTAL LOSS DUE TO NO PARTS WERE AVAILABLE TO REPAIR IT. THE OTHER DRIVER DID NOT GET A TICKET, THE SPEED LIMIT WAS 40MPG ON THIS ROAD. THIS WAS A LOW SPEED CRASH THAT RENDERED THE CAR DRIVE SYSTEM INOPERABLE. CHEVY BOLT EV'S WITH MODEL YEARS 2017, 2018 AND 2019 HAS THE SAME DESIGN THAT WILL LEAD TO THE DRIVE SYSTEM BEING INOPERABLE IN LOW SPEED REAR END COLLISIONS.

Mileage: 14,072

DRIVING AT 65 MPH WITH 100+ MILE RANGE, CAR HAD A SUDDEN AND COMPLETE LACK OF PROPULSION. ELECTRONICS IN THE CAR CONTINUED TO WORK, BUT ABSOLUTELY NO PROPULSION. COULD SHIFT CAR TO NEUTRAL. CAR EVENTUALLY TOWED TO DEALER.

Mileage: 12,500

CAR SUDDENLY LOST POWER ON THE HIGHWAY. I HAD TO COAST TO A STOP. THE HIGH-VOLTAGE BATTERY WHICH HAD BEEN 3/4 FULL WENT DOWN TO ZERO. AFTER THE INCIDENT, THE CAR COULD NO LONGER BE DRIVE. I'D ALREADY HAD GM'S RECALL INSTALLED N172127150

Mileage: 18,000

BOLT EV CHIMED, ICON APPEARED AND THE TRAVEL MILEAGE FROM THE EVENING'S CHARGE DROPPED FROM ABOUT 240 MI TO LO AND I HAD TO PULL OVER AND PARK. MESSAGE ON DISPLAY WAS PROPULSION POWER IS REDUCED. I THEN HAD TO BE TOWED TO CHEVY DEALER TO HAVE THE RECALL #18097 REPROGRAMMED. PROBLEM REOCCURRED 3 DAYS LATER. HAD TO BE TOWED AGAIN. CAR IS UNSAFE. I LIVE IN VERY RURAL AREA...WAS LUCKY IT WAS DAYLIGHT.

Mileage: 6,566

ON 2018-07-26 AT APPROXIMATELY 2325H, VEHICLE WAS BEING DRIVEN AT ~70MPH NORTHBOUND ON I-95, THE MAINE TURNPIKE. LOCATION WAS APPROXIMATELY 1/2 MILE NORTH OF EXIT-32 (BIDDEFORD, ME). ROAD CONDITIONS WERE GOOD, TEMPERATURES IN THE MID-70F, HUMID. THE OWNER'S WIFE WAS DRIVING, WITH HER HUSBAND IN THE PASSENGER SEAT. AT THE TIME LISTED, THE VEHICLE SOUNDED A WARNING CHIME, AND RAPIDLY LOST POWER FROM HIGHWAY SPEEDS (70 MI/HR). VEHICLE, WITH THE EXCEPTION OF SPEED, WAS IN CONTROL WITH BRAKES AND STEERING, EMERGENCY FLASHERS, AND LIGHTS OPERATING. VEHICLE DRIVER INFORMATION PANEL GAVE ERRATIC AND UNRELIABLE READINGS. ALTERNATELY, THE DISPLAY SHOWED: * WARNING ICON ON RIGHT HAND SIDE * MESSAGE "SHIFT INTO PARK" * RANGE DROPPED FROM ~75 MILES TO ZERO * BATTERY GAUGE WOULD INDICATE 5% BATTERY WITH A RANGE OF 70+ MILES * REGENERATIVE BATTERY ICON SHOWED A REGEN BRAKING LIMIT OF <30KW (INDICATING BATTERY FULL??) (PAGE 116 CHEVROLET BOLT USER MANUAL) AFTER STOPPING VEHICLE WAS UNRESPONSIVE TO MOST CONTROLS. * INTERMITTENT INABILITY TO SHIFT OUT OF PARK * WARNINGS TO GO INTO LOW-POWER MODE * WARNING THE "BATTERY SAVER ACTIVE" * WARNING FOR "HIGH VOLTAGE CHARGING SYSTEM"

Mileage: 22,200

THE BOLT STOPPED PROVIDING POWER WHEN I WAS DRIVING DOWN A 4 LANE FREEWAY. IT HAS ALREADY FAILED 3 TIMES IN THE PAST, THIS IS THE 4TH TIME.

Mileage: 14,000

THIS VEHICLE HAS ABRUPTLY GONE TO ZERO RANGE AND ENTERED A REDUCED POWER MODE EVEN THOUGH THE BATTERY SHOWED SUFFICENT RANGE SECONDS EARLIER. AFTER STOPPING, GETTING OUT AND KEYING UP AGAIN, THE CAR STAYED AT ZERO RANGE AND DISPLAYED A CHARGE NOW MESSAGE. THE FIRST INCIDENT HAPPENED ON JANUARY 11, 2018. IN THAT CASE THE RANGE METER SHOWED ABOUT 30 MILES REMAINING. AS I UNDERSTAND IT, THERE ARE TWO PRELINIARY WARNINGS BEFORE THE THIRD MORE INSISTENT ONE. THE CAR WAS DRIVEN BY ANOTHER COLLEAGUE WHO HADN'T DRIVEN IT BEFORE, AND HE WASN'T SURE IF HE MISSED THE FIRST TWO WARNINGS OR NOT. HE WAS TRAVELING AT 70 MPH ON THE FREEWAY AT THE TIME THE VEHICLE "STALLED" FOR LACK OF A BETTER WORD. THE RANGE WENT TO NOTHING, THE VEHICLE DROPPED IN SPEED SIGNIFICANTLY (NOT A PURE STALL) AND HE HAD TO MOVE THROUGH LANES TO THE SIDE OF THE ROAD AMID FASTER TRAFFIC. BECAUSE OF THE UNCERTAINTY ABOUT WARNINGS HE MAY HAVE MISSED (I DON'T THINK THEY'RE SUBTLE ENOUGH TO MISS, SO IT IS MY VIEW THEY NEVER HAPPENED) WE TALKED OURSELVES OUT OF A DEALER VISIT. WE TOWED IT TO A NEARBY LEVEL 3 FAST CHARGER INSTEAD, AFTER WHICH IT PERFORMED NORMALLY. SUBSEQUENT ONSTAR E-MAIL HEALTH REPORTS HAVE DESCRIBED THE BATTERY AS IN GOOD CONDITION. THE MOST RECENT OF THESE WAS FEBRUARY 7TH, WHICH IS INTERESTING BECAUSE ... THEN, ON FEBRUARY 8, 2018, IT HAPPENED AGAIN. THIS TIME THE VEHICLE WENT FROM 60 MILES TO NOTHING. SAME ISSUE: DRASTICALLY REDUCED POWER WITH NO ADVANCED WARNING, MANEUVERING THROUGH FASTER TRAFFIC TO A FREEWAY EXIT RAMP. THE CAR CAME TO A HALT ON THE LONG EXIT RAMP. IT WAS TOWED TO A DEALER, WHERE IT NOW SITS. I HAVE NEVER RECEIVED A SERIVICE BULLETIN OR RECALL NOTICE FOR ANYTHING, AND AS FAR AS I KNOW THE CAR IS UP TO DATE IN THIS REGARD. THERE MAY BE TWO PROBLEMS: 1) THE BATTERY HAS A DEFECT AND 2) ON STAR HEALTH BATTERY CHECKS REPORTS ARE MEANINGLESS.

Mileage: 14,139

DRIVING ON THE FREEWAY (60-70MPH) WITH THE BATTERY AT OR SLIGHTLY ABOVE 50%, AN ALERT SOUNDED, AND THE BATTERY LEVEL IMMEDIATELY WENT DOWN TO NEARLY ZERO. IT ESTIMATED 10 MILES LEFT, BUT SPEED IMMEDIATELY DECREASED, AND THE ACCELERATOR STOPPED WORKING. AFTER RAPIDLY COASTING OVER TO THE SHOULDER, AND WITHIN SECONDS, THE CAR MADE A SERIES OF LOUD NOISES AND COMPLETELY STOPPED.

Mileage: 227

SERVICE ENGINE LIGHT CAME ON ALONG WITH THE MESSAGE PROPULSION POWER REDUCED WHILE DRIVING ON THE FREEWAY. I PULLED OFF TO THE SIDE AND READ WHAT THE WARNING LIGHT MEANT AND DECIDED TO HEAD HOME. I STOPPED ON THE WAY HOME AT THE GROCERY STORE AND WHEN I CAME BACK OUT AND STARTED THE CAR THE WARNINGS WERE STILL THERE AND THEN IT WOULDN'T SHIFT INTO GEAR. I KEPT GETTING A MESSAGE THAT CONDITIONS WERE NOT RIGHT TO SHIFT AND PLEASE PUT THE CAR IN PARK. (IT WOULD GO INTO NEUTRAL) WHEN I TRIED TO SHUT THE CAR OFF IT WOULDN'T SHUT OFF. I FINALLY GOT IT TO SHUT OFF BY OPENING THE DOOR WHEN I WAS SHUTTING IT OFF. ON STAR TOLD ME I WAS HAVING A "CATASTROPHIC FAILURE AND THE CAR WOULD NEED TO BE TOWED. THE TWO TRUCK DRIVER CALLED ME 15 MINUTES LATER AND ASKED ME TO MAKE SURE I COULD GET THE CAR INTO NEUTRAL. I STARTED THAT CAR AGAIN, ALL THE WARMINGS CAME BACK ON EXCEPT IT DID ALLOW ME TO SHIFT INTO GEAR. I DROVE IT HOME AND BACKED INTO MY DRIVE. THE TWO TRUCK ARRIVED AND WHEN WE STARTED THE CAR AGAIN THE WARNING LIGHTS WERE ALL ON BUT AGAIN IT DID SHIFT INTO GEAR. HE TOWED IT TO THE DEALERSHIP.

Mileage: 1,281