2019 CHEVROLET BOLT EV Unknown Or Other Problems
20 complaints about Unknown Or Other
High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
All Unknown Or Other Complaints (20)
The infotainment screen suddenly froze and blasted an extremely loud static noise that nearly caused an accident. It has a lot of problems with freezing
This is for the recall N222383791 (SEATBELT PRETENSIONER FIRE) that was issued on 12/15/2022. The Remedy has been identified as dealers installing metal foil on the carpet near the pretensioner exhaust. Certain vehicles will also need a pretensioner cover installed. It was said that a remedy would be available at dealerships around 1/30/2023. It is now 3/10/2033 nearly three months after the remedy was identified, and it's still not possible to get it repaired at dealerships. This complaint is that the manufacturer hasn't remedied this safety recall in a timely manner.
Parking brake engages sporadically and automatically and sometime produce loud grinding noise in front of the car. Passenger rear middle seatbelt is not retracting automatically and is not self adjusting. Reverse camera has changed from a full screen view to a smaller screen with wide bars left and bottom of the image that now is hard to see. I believe this changed due to a software update with no warning. Dealer requests me to pay for this issues to be inspected. I believe this are safety concerns and Chevy should recall them.
Last week, we had our 2019 Bolt serviced at a dealership - they had "replaced drive motor battery high voltage manual disconnect" and did some sort of check on the "high voltage battery." We had also showed them a message we got from On Star that an "issue had been detected with the electric drive unit" and get it serviced within seven days. We bought the Bolt in the Fall of 2019 and it has less than 5,000 miles on it. We are on the waitlist for the LIB recall. 6 days after getting the car back from service, my wife was driving the car when suddenly the car went completely dead. Fortunately, she was not on the highway where she could have been killed, but on a quiet suburban street. I came over to assist and we arranged to have it towed to the Chevy dealership. After the Bolt stopped running, my wife again received the message saying "issue had been detected with the electric drive unit." They are now working on the Bolt. They are telling us that the problems are (1) the 12 volt battery has low state charge power and needed to be replaced and (2) there is a "faulty accessory power module" which they have ordered a part for. They do not think it is LIB related. They are not sure what "electric drive unit" means and will need to check with Chevrolet.
Chevrolet has yet not made the replacement battery available for my 2019 Bolt. I received a letter in mid November saying my car was on the "priority list". I attempted to make an appointment around Thanksgiving of 2021 and now, 8 weeks later, they say the replacement battery is still not available and the dealer has no idea when they'll get it. The Chevy "concierge" has not been helpful at all. They don't know either when a battery will be available and send me to talk to the the dealer. The dealer says that Chevy has not given them any estimate about when the battery will be available. For obvious reasons, I feel the car is unsafe.
Vehicle was driving in DRIVE mode, and began to surge as if it was regenerating hard (Felt as if downshifted quickly in a manual), which was odd since it was in DRIVE not LOW. Pulled over and placed the car in PARK. Car began to smoke (First noticed from the front underbody). Exited the vehicle and got far away. Called 911 and gave the dispatcher the information. The car lit on fire. Called 911 let them know the fire had begun. Car fully burned by the time the fire department was able to put out the fire. -What component or system failed or malfunctioned, and is it available for inspection upon request? Unknown, and it will be available for inspection if requested. -How was your safety or the safety of others put at risk? The fire could have easily killed someone and having to stand on the shoulder of a multilane highway next to a blaze was dangerous. -Has the problem been reproduced or confirmed by a dealer or independent service center? There is no vehicle left after the fire (Total loss confirmed by insurance) -Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Insurance Co. has. GM will be -Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lights appeared at any time
I have a Chevrolet Bolt EV that was recalled due to risk of battery fires. It took many months of waiting and being unable to charge the car fully, but a fix was issued that scanned the battery and added monitoring software. Two fires have since occurred on 2019s with the fix applied. So now GM has said to follow these guidelines until they can find and fix a separate issue. My car is unusable under the guidance that GM has issued, which includes no charging overnight, no parking inside, no charging to 100% and try not to run below 70 miles of charge. There is no timeline for the repair for the recall and I have no confidence that they will fix the batteries appropriately since they are saying they will replace parts of the batteries rather than whole batteries, but as I understand it, new and old battery parts aren't safe to mix. The car is unusable, unsafe and a fire hazard on my property despite having less than 15k miles on it, but I cannot get GM to give me a loaner or let me park it at a dealership while I wait four or more weeks for a review on a potential buy back case.
Within the first 20 months of ownership of my vehicle - I became aware of multiple reported fires due to the battery on other similar 2019 Chevy Bolts (and other years) where (like my vehicle) had batteries manufactured in Korea which subsequently found to contain a number of defects which pose a fire risk. For many months and currently I have had harsh limitations placed on how far I am able to drive my vehicle due to requested safety measures GM is requesting (to NOT charge over 90% and to NOT let the vehicle go below 30% - effectively limiting range by 60%). Additionally, we are not able to charge the vehicle overnight and must remove the vehicle from the garage after charging due to fire risk. This is unacceptable! I requested a buyback from GM or MSRP swap but was denied. There is currently NO FIX available and it's unclear to when if this will be fully resolved. I am afraid to use my vehicle as my charger is located in my garage where my sons bedroom is directly above the garage. My vehicle poses a great risk to my families safety.
There is an open recall on my vehicle, but Chevy NEVER notified me about it. I received an email about the initial recall in November 2020, but found out about this most recent recall ONLY from the Chevy Bolt EV Facebook group I am part of. Searching my VIN on the Chevy website did not yield any results for a couple of weeks (now it says that there is an open recall but no remedy yet), but now searching the VIN and looking at the battery sticker information tells me that I am, indeed, part of this recall and have never heard anything directly from Chevy. Many others in the group reported receiving an email but I have not received any communication. This seems very suspect and very dangerous. I purchased the car used from a dealer but since I received the original Nov 2020 recall information I know that Chevy has my information, they just didn't contact me for some reason.
My vehicle is under it's second recall for a potential battery fire. This has not happened as of yet but I am submitting this to support action by the NHTSA to improve the fire safety of BEVs It seems to me that these vehicles should be constructed so that they are more resistant to causing a major fire without any obvious indication that there is a problem prior to the fire. I believe that the problem is being minimized due to a rather low percentage of vehicles catching on fire so far. In addition, GM's latest instructions for customers places an undue burden on them to provide their own remedy. GM's instructions have requested customers to take actions they likely do not have the expertise to accomplish. For example, admonishments to park out side do not provide instruction as to what this means. I can park my vehicle outside but then it is adjacent to other vehicles and is still somewhat close to my house. This still seems rather dangerous.
I was sold a vehicle that is 30 times more likely to catch fire than any gas propelled vehicle (https://allev.info/2021/07/early-chevy-bolts-much-more-likely-to-catch-fire-than-a-gas-car/). To date, GM's solutions have been unacceptable. First, hobbling the car so that it performs at 90% capacity was offered, though I did not agree to purchase 90% of an automobile. Then it was "fixed" and deemed safe, yet more fires have occurred within the supposedly repaired vehicles. GM's current solution is to again limit the battery charge to 90% (owner's responsibility), to not leave the car unattended while charging (it can take many hours to charge, so this is an onerous and ludicrous ask), and, remarkably, they've stated that the vehicle should not be left in or near a structure in case of fire. Shall I just chance burning down the local farmer's field or forest that I'm forced to park it in, then? I've requested a buy back by Chevrolet and was refused. This is a preposterous situation that puts me, my passengers, and others around me in danger.
Incident hasn't occurred YET. Worried about car and property. Leaving car outside is an invitation for car thieves in our area and we're having major hail storms.
Battery catching on fire. Instead of replacing the battery they keep doing software update now they want us to park it outside , not charge at night when it’s whole purpose to charge cheaper, or babysit your car for 9 hrs so it’s unattended.
My car is in the Chevy Bolt recall due to battery fires. Many months ago Chevy took away 5 to 10% of my e-MPG in order to lessen the likelihood of fire. When I heard they had a fix, I immediately called. I was told I will not be able to have my car checked and repaired/restored until November. This is an inordinately long time to be driving a car on recall due to possible battery fire.
I'VE HAD THE RECALL WORK DONE. BUT BECAUSE OF THE VERBIAGE IN THE RECALL ITSELF IT'S REMAINING OPEN ON NHTSA AND CARFAX. THIS IS PREVENTING ME FROM USING MY CAR AS INCOME.
DASH REFLECT EXCESSIVE LIGHT ONTO WINDSHIELD BLINDING DRIVER. I HAVE A TURN FROM SR-95 SOUTH TO I-15 NORTH RAMP AND I AM BLINDED WHILE MAKING THE TURN POTENTIALLY CAUSING A CRASH. SEEMS THIS HAS BEEN A KNOWN ISSUE SINCE 2017 AND NO FIXES HAS BEEN MAD.
Mileage: 11,500
CHEVY BOLT FINISHED CHANGING AND THEN STARTED TO SMOKE FROM UNDER THE CAR. THE SOUND OF POPPING NOISES WERE HEARD AND THEN 10 MINUTES LATER THE CAR WAS ENGULFED IN FLAMES. THE CARS BATTERY PACK STARTING POPPING THEN EXPLODED IN FLAMES.
Mileage: 30,000
I WAS ATTEMPTING TO CHARGE THIS ELECTRIC CAR AT A GREENLOTS CCS (480VOLT) CHARGER IN KENNEWICK, WASHINGTON. THE CAR WAS PARKED AND TURNED OFF. A BLUE ARC OF ELECTRICITY SHOT OUT OF THE CHARGER PORT ON THE CAR AND CAME WITHIN AN INCH OF MY HAND. I UNDERSTAND FROM PEOPLE WHO KNOW THE SCIENCE OF ELECTRICITY THAT I WOULD HAVE BEEN KILLED IF THE ARC TOUCHED MY HAND. THE SAFETY FEATURES ON THE CAR, THE CHARGER OR BOTH DID NOT FUNCTION PROPERLY. THERE IS NO TIME WHEN AN ELECTRIC CAR SHOULD EMIT A LETHAL ARC OF ELECTRICITY. I DO NOT KNOW IF THE ARC CAME FROM THE BATTERY OF THE CAR OR FROM THE CHARGER, OR BOTH. NEITHER GM/CHEVY NOR THE CHARGER COMPANY ADMITS THERE IS A SAFETY PROBLEM. WITHOUT A THOROUGH SAFETY INVESTIGATION WE CAN'T TELL IF THE PROBLEM IS ALL BOLTS, ALL ELECTRIC CARS, ALL 480V CHARGERS, CCS CHARGERS, GREENLOTS CHARGERS, THE GREENLOT CHARGER IN KENNEWICK, WA, OR THE SPECIFIC CHEVY BOLT THAT SENT OUT THE LETHAL ARC TOWARDS MY BODY. PLEASE HELP!
Mileage: 3,500
THE LEFT AND RIGHT SIDES OF THE DASHBOARD CONTINUE TO COME LOOSE AFTER MULTIPLE FIX ATTEMPTS FROM THE DEALER. IN THE EVENT OF AN ACCIDENT, IF THE AIRBAGS FIRE AND THE A-PILLAR TRIM MOVES OUTWARD THE DASH PARTS MAY BE THROWN AT THE CAR'S PASSENGERS FURTHER INJURING THEM. GM REP STATED THERE IS NO FIX AT THIS TIME AND ALL THE OTHER BOLTS ON THE DEALER'S LOT HAD THE SAME ISSUE SO I WOULD HAVE TO CONTINUE TO DRIVE AN UNSAFE CAR.
Mileage: 10,230
BACK UP CAM REMAINS ON AFTER I PUT MY CAR IN DRIVE. ALSO A LOSS OF CONTROL OF THE INFOTAINMENT CONSOLE. YOU CANNOT LOWER THE RADIO OR CONTROL YOUR CLIMATE CONTROL WHICH MEANS WHEN THE WINDSHIELD IS FOGGING UP I CANNOT CORRECT IT.
Mileage: 6,600