2020 CHEVROLET BOLT EV Electrical System Problems

While waiting to turn left at a light and driving in "L" (one pedal) mode, I started to release the break in anticipation of oncoming lanes clearing, as I lifted the pedal the car lurched into the intersection. The Bolt normally accelerates very gently in L mode when no break is applied, but does not lurch forwards like this under normal conditions. The breaks did work, and I was able to stop, but I was now in the middle of the intersection and slightly encroaching into oncoming lanes. I tried to accelerate to pull through, but the car did not respond. After several second of frantically pushing the accelerator, the car slowly and jerkily moved forward and cleared the intersection. My Chevy dealer says this is a known problem with service bulletin "Chevrolet TSB 19-NA-220". In my opinion this is incredibly dangerous and should have been recalled. However, there is no recall that I can find and outrageously Chevy will not cover this manufacturing defect under warranty as they specifically exclude wiring harnesses due to past issues with rodent damage, and they are hiding behind that rule.

See attached document for complaint.

High-voltage battery failure left Bolt EV immobilized after recall fix: Our 2020 Chevrolet Bolt EV (VIN: [XXX] ) became completely immobilized on [XXX], due to high-voltage battery failure. The vehicle previously underwent all recall remedies, including a full propulsion battery replacement in May 2023, but less than two years later the same issue has reoccurred. This failure left us stranded and unable to operate the car. Loss of propulsion without warning presents a serious safety risk, particularly if it were to occur while driving at speed. Out of concern for fire risk, the dealer (Colonial Chevrolet in Milford, CT) parked the disabled vehicle approximately 500 feet away from other cars and structures. The dealer diagnosed the failure as HV battery pack malfunction and confirmed the pack requires replacement. The vehicle remains in their custody and is available for inspection upon request. GM Customer Assistance has denied two separate repurchase claims (case #[XXX] and #[XXX]), despite the prolonged immobilization and repeated delays. The car has been inspected by Colonial Chevrolet and GM representatives. Despite prior recall service and battery replacement, the Bolt is inoperable again, raising concerns that the recall remedy was ineffective and that other Bolt EV owners may face the same hazard. No warning lamps or error messages appeared prior to failure. The vehicle simply would not start on [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Chevrolet Bolt EV. The contact stated that while the vehicle was parked unattended, the vehicle exploded. The contact believed the failure was due to the battery. The front left tire message was displayed. The battery was previously replaced. The local dealer was contacted regarding the battery purchase. The vehicle was not diagnosed or repaired. The contact called another local dealer. La Quinta Chevy Cady Service, 79225 CA-111, La Quinta, CA 92253, to obtain the service records, but the vehicle was not diagnosed or repaired. The fire department was able to extinguish the fire. There were no reported injuries, police report filed, or airbag deployments. The manufacturer was contacted, who filed an incident report. The failure mileage was approximately 53,030.

Mileage: 53,030

This car several times while driving has shaken and then shifted into neutral. I have had to pull the car off to the side of the road during normal vehicle operation. The car will then not shift into drive. There is a warning sign "Conditions Not Correct For Shift." The first incident was March 2023. The vehicle was towed to a Chevrolet dealer and the power inverter module was replaced under warranty. This next occurred in December 2024. The vehicle was towed to a dealer again and reprogrammed. The cost was $400. The vehicle was fine for two months and about 1,000 miles when it happened again in March 2025. This time the dealer states that the engine harness needs to be replaced for about $1,500 (not covered under warranty). These incidents all occur while driving the vehicle (it has happened while approaching an intersection and once while going through an intersection).

On January 8, 2025 the battery in my car began to fail and had a message in the display to take it to my dealer. I drove it to the nearest dealer on January 10, 2025, about 10 miles (Billion Automotive in Iowa City.) While driving the power steering and braking began to fail. The dealer said that GM would need to replace the battery. It has been at the dealer for 2 months, and I was told today that it will be at least another 2 months before GM will replace the battery. The car is well under warranty.

While traveling at highway speeds, my Chevrolet Bolt (2020 with 20K miles) made a clunking noise followed by a loss of speed. The clunking noise had previously been reported to the dealer, but they were not able to identify any issues at the time. During this incident, however, the car ultimately lost all speed, forcing me to pull over to the side of the highway. This sudden loss of propulsion posed a significant risk to my safety and the safety of other motorists, not only due to the loss of power, but because it happened at an interchange where multiple highways are connecting. I was left on the side of the road waiting for a tow because the car was inoperable. Prior to this sudden failure, there were no warning lamps, messages, or other symptoms, aside from the previously reported clunking noise. After this incident, the dealer diagnosed the issue as the one listed in the technical service bulletin, which states that "the terminals may not have been perfectly aligned during installation at the vehicle assembly plant." Unfortunately, this issue was not covered under the warranty and currently this problem is not a recall item for the Chevrolet Bolt.

My backup camera started working intermittently for about a year and now has just stopped working completely. Searching online, this is a very widespread issue with Bolt EV and EUV owners, happening as early as immediately after the car was purchased.

The reverse camera (and all cameras) is no longer working. This is a required safety feature and thousands of Bolt owners have reported this on Chevy forums and Reddit groups.

The contact owns a 2020 Chevrolet Bolt EV. The contact stated while driving approximately 4 MPH and exiting the driveway, the check engine warning light and the check gear shifter warning light was illuminated. The contact stated that the vehicle stalled. The contact was unable to restart the vehicle. The contact had the vehicle towed to a local dealer, where it was diagnosed, and the dealer was unable to duplicate the failure. The vehicle was not repaired. The contact stated that the failure reoccurred. The contact was able to drive the vehicle to the same dealer who diagnosed the vehicle and determined that the negative 12V battery cable had short circuited and needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 25,000.

Mileage: 25,000

I narrowly escaped a home and vehicle fire when my vehicle charging port received extensive damage from a Mustart SAE J1772 Level 2 EVSE Portable Electric Vehicle Charger. The charging plug overheated and experienced meltdown. The Mustart unit became so hot that my vehicle charging port charred and fused to the Mustart charging plug. The charging head became very brittle, cracked exposing seals, and leaked oil down the vehicle charging port. Even though the charging head is now melted and broken, the charger does not register a fault, and still shows a green light if plugged into the wall. My first warning of a problem was the smell of burning plastic, oil leaking and what looked like smoke coming from the charging head. I immediately unplugged the charger from the wall, but could not remove the charging head from the vehicle charging port because it was fused to the car. I tried to shift the vehicle out of Park and into neutral to move the vehicle away from my home, but the vehicle would not shift with the plug still attached. Even though unplugged from the wall, the Bolt kept beeping, indicating an issue with the charger/port. Fearing a physical short in the charging circuitry of the vehicle, the burning smell and potential for fire, I forcefully removed the charger from the vehicle by pulling on the charging handle with full human stregnth until separated. The plastic parts of both the charger and charging port were burnt and broken. My Chevy Bolt was repaired by a licensed technician at the dealer, who blamed me for the charging fault and damages. GM alleged the damage I caused to the charging unit during removal was pre-existing, causing a loose connection and short circuit. GM refused to repair the damaged charging port under warranty, claiming user error and abuse. I sent a request for refund and reimbursement of damages to Mustart on 8/05/2024 and will update this complaint after their official response.

The cameras around the car collectively stop working intermittently. When I try to access the cameras or put the car into reverse, I get a black screen with a camera with a line through it. It happens right after it has rained and remains that way for several days. There are not any warning lamps that come on during this time. This situation makes me feel extremely uncomfortable as I have difficulty backing the car up and ensuring that there is not any incoming traffic that I may run into. This can be reproduced, but a dealer has not inspected it yet. Looking at online forums, it would appear this is a common issue that cost several thousand dollars to repair.

The engine compartment wiring harness Part Number: 42765196 wiring shorted out due to the chaffing of wires in the harness. The dealer is replacing the harness but there is no known changes that will prevent this in the future. $3,000 repair bill. I have asked for the defective harness to be returned to me for examination. This is a major safety concern as in my case, the Chevrolet Bolt would not move either in forward or reverse (Note: the other electrical systems and battery continue to work. This failure happen in rush hour traffic and the vehicle was nearly hit by passing cars. There was no warning that the propulsion would entirely shut down. The dealer reported that they had seen this problem before. No one from the manufacturer are interested in this. A check engine light had come on the night before and I had set up an appointment with the dealer for the next day and add reported the vehicles' issues that I had observed. There is no warning to indicate that the problem would result in the complete loss of propulsion.

My 2020 Chevy Bolt EV Premier has had intermittent problems with the Rear Camera Mirror going to a black screen and shutting down. After re-seating the wiring harness, which didn't fix the problem, they replaced the wiring harness, and then when it continued to happen, they replaced the rear camera. This cleared things up for a while, but then intermittently, it started to happen again. Over the past week, things have become worse, and the mirror assembly would turn off and get extremely hot. It was so hot to the touch, almost at the stage of burning my hand. I have not gotten a resolution from the Chevy dealership as they are too busy and won't be able to diagnose the issue for a week and a half. I am concerned that this is a safety issue that might result in a vehicle fire.

I recently purchased a 2020 Chevy Bolt. I was never told that the battery could catch on fire and that they have a range limit. My work has banned this vehicle from their parking lot. The current recall for the battery requires software that reduces the battery by 80% which interferes with my driving schedule. This is a huge safety risk parking a vehicle that could potentially light on fire. I talked with GM and they can't guarantee that the software will detect if the battery has an issue.

On Monday,[XXX], I got in my car to go to work and the car messages on my dash stated "Propulsion Power is Reduced", "Service Vehicle Soon". I was able to drive to work but noticed the defrost/heater was not working. I called the local Chevrolet Dealer and scheduled an appt for Friday at 8:30am. This car had already had a recall performed earlier in 2023 that limited my car charging to 80% but never converted to allow full charging after 6200 miles. I drove home with no /defroster/heater and plugged in the car charger monday night. On tuesday morning ([XXX]), the car had not charged at all overnight. It was suppose to charge to 80% (approx 170 miles). When I drove home that evening, a torrential rainfall occurred. My windshield fogged up but since the defrost/heater wasn't working, I had to constantly wipe the windshield with a rag. I thankfully made it home after 6pm and now noticed the car charging was limited to 30%. This is why the car didn't charge on Monday night. The dealership was closed, so I called first thing Wednesday morning to tell the dealership that I needed to drop the car off today ([XXX]) because it was unsafe to drive and I might have to tow the car in because of the very limited charging allowed. They rescheduled the service appt for Thursday ([XXX]) at 8:30am. On Thursday, the repairs took 18 minutes to complete. I received a call from Jordan Ames at at the Rick Hendrick Chevrolet Dealership Thursday telling me the car was ready to be picked up.. He told me the car had a recall issues on 11/02/23 that needed to be performed. I told him I was never informed about "another" recall. He gave me the GM EV Concierge phone number to call. The invoice from him stated "Recall - N232421260 False DTC Causing Unnecessary Battery Pack Replacements 2023-11-02 9106882-0.4 hpcm2 reprogram WCC: CDYN198122734" . I called the GM EV Concierge at 1-833-382-4389 on Friday. I'm running out of characters. Bottom line- I think GM is lying to me. I need help!!!

multiple observations of water egress that collects in the rear hatch error, water puddle shorts out audio amplifier and ALL SOUNDS are disabled. No warnings, no pedestrian warning, no turnsignal click, no audible notifications at all . This is noted on many vehicles and GM has been uncertain as to water access point at this time, meanwhile the customer pays for the repair.

Chevrolet dealer was unable to install software during 2 hour N212345944 recall service. Stated that due to error codes and were unable to contact technical support for assistance with errors. I was told to reschedule and leave the vehicle for another attempt. My concern is that GM/Chevrolet repeatedly lead me to believe they had a Final software remedy and they are not delivering on it. They have had more than three years to fix the problem and I am still being denied full use of my vehicle.

None of my local dealers will service recalls on this vehicle. They either tell me that they only perform work on vehicles purchased at that dealership or they continually reschedule my appointment.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: NHTSA Campaign Number: 21V650000 (Electrical System), and the vehicle was taken to the dealer for the recall repair; however, after the repair, the vehicle made abnormal loud while charging. Additionally, the battery started overheating, causing the front end of the vehicle to become significantly hot. There was no warning light illuminated. The contact stated he had received a message through the Chevrolet app advising that the battery had failed. The vehicle was taken back to the dealer, where the failure could not be duplicated. The vehicle was taken to a second dealer, Goss Chevrolet (622 US-11, Champlain, NY 12919), where the same assessment was made. The manufacturer was notified of the failure and referred the contact to the dealer. The contact stated that the recall remedy did not fix the issue. The vehicle was not repaired. The failure mileage was approximately 48,000.

Mileage: 48,000

On Oct 1, 2023 I drove about 5 miles from home to Menards. It was a sunny day. I went to leave and turned on my car and both display screens were blank. Like they were unplugged. The important screen is located behind the steering wheel and tells you your speed, engine problems (if any) and turn signals. The other tv screen just has heat/ac info, radio info, etc. I turned my car on and off 6-7 times in Menards parking lot. I left different amounts of time in between tries... up to 5 minutes. Nothing worked. So I drove home with blank screens. I stopped at a Taco Bell and tried again. Still didn't work. It was like both monitor screens were unplugged. This has happened a few times in the past. About 6 months after I bought the car. The screens went out during a car wash. Champion Chevrolet in Avon Indiana told my it was probably humidity and don't go to car wash. It happened a year ago on a rainy day. In the past, I only had to turn the car off and on once and the screens would work. This time I tried 6-7 times n two different parking lots. I drove home. Plugged it in to charge and it worked perfectly the next day. Weird and scary.

i took my chevy bolt to dealer to get this recall fix: Manufacturer Recall NumberN212345941 NHTSA Recall Number21V650 and after my car being a month at dealer, they haven't fixed it yet.

I HAVE BEEN UNABLE TO RESOLVE BOTH RECALLS FOR THIS VEHICLE, AFTER MULTIPLE ATTEMPTS DIRECTLY WITH THE CHEVROLET DEALER FROM WHICH THE VEHICLE WAS BOUGHT NEW, AND THE CHEVROLET EV CONCIERGE. THERE ARE NO INCIDENTS TO REPORT, OTHER THAN THE INABILITY TO RESOLVE BOTH RECALLS IN A TIMELY MANNER

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the contact was not satisfied with the temporary remedy. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and referred the contact to the NHTSA Hotline for assistance. The contact had not experienced a failure. Parts distribution disconnect.

Although the NHTSA website now reports that my vehicle is longer the subject of a safety recall, NHTSA Campaign Number 21V650000 was not resolved by the software update that Chevrolet installed on my vehicle on June 26, 2023. The high voltage battery on my car failed only 65 miles after the new software was installed. When the newly installed software detected a problem with my car's high voltage battery, the driver information screen on the car's instrument panel advised me that "propulsion power is reduced" and "service vehicle soon." That prompted me to return to my dealer's service department. The dealer that sold me the car and performed the "reprogram field action multimodules coordinated sequence" on June 26 informed me on July 10 that the high voltage battery needs replacement and cannot now be recharged. However, neither the dealer nor Chevrolet can specify a date by which the required battery replacement can and will be completed. I have been told that necessary replacement parts will not be available for "weeks or months." In my case, Chevrolet addressed the risk of fire that prompted NHTSA Campaign Number 21V650000 by confirming the problem and then rendering my car inoperable. I do not believe that NHTSA would consider that an effective response to the recall.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that recently a software update limiting the charging capacity of the battery was performed. The contact stated that the software update was not sufficient to satisfy the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electric System) and 22V930000 (Structure, Seat Belts) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

It has been 21 months and I still have not received a new battery for this Chevy Bolt.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My 2020 Bolt has been under recall for three years due a serious safety issue. The batteries can catch fire and burn up my car and the surrounding area. Seems very serious? GM knew this before they even sold me my car as the earlier versions had also been recalled. It is also hard to believe that with GM selling thousands of new Bolts every year that batteries for the repair are still not available, after well over 3 years. And with the discontinuation of the Bolt, batteries should now be plentiful. What is a reasonable time to wait for a major manufacturer to repair a serious safety issue? 5 years? 10 years? Obviously over 3 years isn't enough.....

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System); however, the part to do the recall repair was unavailable. The dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The contact stated that they would like their complaint removed. GM has been addressing the battery issue. The only complaint that the contact stated was that the issue took two years to fix.

I live in New England and when we get close to the end of winter when it still snows and the roads begin to thaw some, they typically become pothole utopia. I was driving my car at night with the highbeams on when I hit a fairly decent sized pothole (1/4 wheel sized, 6-12inches deep) at a speed of 35-40mph. The impact was typical of a pothole of that magnitude (complete compression of front strut, little hop) and it knocked out the front highbeams on the side of the impact. The highbeams on the car are a bi-xenon HID projector system, which has a mechanically actuated shutter in the projector housing contained within the headlamp assembly. The mechanically actuated shutter is controlled by a spring loaded rotating bearing system with an ovoid control end which connects to a rotating L-shaped peice of metal via a hole in the ovoid connector. The force of the impact caused the solenoids metal peice to come out of the shutter control end, preventing the actuating solenoid from actuating the shutter. I believe this is a very poor design, as it's clearly not rated to take routine impacts. This issue caused my vehicle to fail a state saftey inspection and the reccomened repair was a total replacement of the headlamp assembly to the tune of $1,100 + labor because the headlamp shipped sealed. Nothing is in place in the assembly to keep the solenoid pin attached to the shutter control arm. I ended up being able to repair the projector assembly myself, using a tar/ gum like substance in the hole on the ovoid control arm hole to hold the solenoid arm in place.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notifications of NHTSA Campaign Numbers: 21V650000 (Electrical System) and 22V930000 (Structure, Seat Belts) however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issues. The contact had not experienced a failure. The contact was unable to take possession of the vehicle due to the parts not being available for the recall repair. VIN tool confirms parts not available.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of the NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distributions disconnect.

I am filing a complaint with regards to the 2020 Chevy Bolt recall. When I purchased the vehicle in July 2021 from Chevy, the 2020 model was not affected. They then issued a recall August 2021. I have been waiting patiently for the battery replacement; however, this has still not been remedied. When I contacted Chevy online and my local dealer, they were unable to give me a timeline for when this will be fixed. As it has been >18 months, I am frustrated that this has not been resolved in a timely manner. Thank you for your time and consideration. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) and 22V930000 (Structure, Seat Belts) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact stated that the vehicle had reduced mileage for the battery charge down to approximately 80%. The approximate failure mileage was 20,000. VIN tool confirms parts not available.

Mileage: 20,000

The battery recall has been open since Aug 2021, it's Feb 2023 now, I've been waiting for 18 months for my defective battery to be fixed. I cannot charge the car to 100% and I cannot let the car go below 70 miles and I have to park outside. I tried two times to get GM to replace my vehicle but they denied me both times. The last time was with the BBB Auto Line, my denied case number is CHV2312333.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) and 22V930000 (Structure, Seat Belts) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and a case was opened. The manufacturer confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

2020 CHEVROLET BOLT EV. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 21V-560. THE CONSUMER STATED VERY DISAPPOINTED WITH THE DEALER ON RECALLS NOT BEING HANDLED IN A TIMELY MANNER, FOUR BATTERIES ARE ORDERED AT A TIME

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHSTA Recall Number 21V650 was issued in August of 2021. It is now 2023 and the replacement battery for my 2020 Bolt is not yet available. Further I have received no information about when I should expect my replacement battery to become available. GM appears to be prioritizing selling new electric vehicles with their lithium battery supply, rather than fixing a safety hazard with vehicles already on the road. GM has had plenty of time to plan for when batteries would be available for this recall, and yet there has been no public statement about when 2020 Bolt batteries would become available. I would like the NHSTA to apply the needed pressure on GM to make them be more forthcoming about when this safety problem will be resolved.

I have called my dealer at least 10 times over the last 2 years and still get the same answer from them on when I will be getting my batteries changed out. They say they are on backorder and do not know when they will be available. I would thin more than 2 years is sufficient time to correct their recall if they really wanted to.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I am filing a complaint against GM. The following info is from the NHSTA website. Original recall date: Aug 20,2021. Manufacturer Recall Number N212345940. NHTSA Recall Number 21V650. Recall Status: Recall Incomplete, remedy not yet available. I have waited over a year for my replacement battery. GM has seen an almost 15,000 vehicle surge in Bolt EV and EUV sales in the most recent financial quarter. And GM has announced increasing new Bolt production by almost 400%. However, thousands of existing Bolt EV owners are still waiting for replacement batteries. GM continues to state that parts are not available. Clearly, with the surge in sales and GM’s plan to increase Bolt production, parts are available. Existing Bolt owners have suffered for years with defective batteries that none of us known if or when a battery will catch on fire and kill us or damage property. I urge the NHSTA to put pressure on GM to replace defective batteries first before selling cars with nondefective batteries. I would not be complaining if GM was not clearly prioritizing profits over people. GM is making nondefective batteries but makes existing Bolt owners wait over a year for a replacement while GM takes in revenue and generates profit. The defective batteries catch on FIRE. None of the batteries existing Bolt owners should have to wait this long for replacement batteries and suffer with anxiety and stress not knowing when or if their car battery will spontaneously ignite.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I am filing a complaint against GM. The following info is from the NHSTA website. Original recall date: Aug 20,2021. Manufacturer Recall Number N212345940. NHTSA Recall Number 21V650. Recall Status: Recall Incomplete, remedy not yet available. I have waited over a year for my replacement battery. GM has seen an almost 15,000 vehicle surge in Bolt EV and EUV sales in the most recent financial quarter. And GM has announced increasing new Bolt production by almost 400%. However, thousands of existing Bolt EV owners are still waiting for replacement batteries. GM continues to state that parts are not available. Clearly, with the surge in sales and GM’s plan to increase Bolt production, parts are available. Existing Bolt owners have suffered for years with defective batteries that none of us known if or when a battery will catch on fire and kill us or damage property. I urge the NHSTA to put pressure on GM to replace defective batteries first before selling cars with nondefective batteries. I would not be complaining if GM was not clearly prioritizing profits over people. GM is making nondefective batteries but makes existing Bolt owners wait over a year for a replacement while GM takes in revenue and generates profit. The defective batteries catch on FIRE. None of the batteries existing Bolt owners should have to wait this long for replacement batteries and suffer with anxiety and stress not knowing when or if their car battery will spontaneously ignite.

I have called the Chevy dealer (Gilchrist, Tacoma, WA) more than 5 times in the past year in addition to the Chevy Concierge regarding the unrepaired recall for fire risk. I have followed all of the interim charging guidelines yet still have significant fear and anxiety that my house will catch on fire while the car is being charged. In addition, there is compromised range to the vehicle due to the modifications with charging and I incur great expense by being forced to use commercial charging stations for routine long distance trips.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

We took delivery of a Chevy Bolt from Sundance Chevrolet in May 2020. GM recalled our Bolt for battery fire safety concerns in August 2021. As instructed, we took the Bolt to our local dealer for a temporary safety fix. The software install reduced battery charging to 80%. As a result, our Bolt's effective range has been greatly reduced. The car is not operating as promised. This reduced operating condition has continued for more than 13 months. I also read that we may not even receive a replacement battery when GM finally applies the final remedy, if our battery is examined and found not to be defective: https://www.recurrentauto.com/research/bolt-recalls-told-through-the-data If true, that means we would have lost at least a year of full range without any compensation. We understand that production of new batteries will take time. But this is too long. GM has been unable to remedy this problem in a reasonable time. We have a much harder time understanding why GM hasn't examined our Bolt's battery to determine if is defective. If it isn't, the software battery charge detune could be removed and we could utilize full charge range again. Seems to us GM could implement a battery examination program immediately. If true, NHTSA should require this immediately. We are extremely dissatisfied with this situation, and are hereby formally notifying NHTSA of our complaint.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

On August 20, 2021, almost a year ago, my car was recalled and a repair was promised to restore the vehicle to original specifications. This has not occurred to date and all attempts to work with the manufacturer to repair, replace or repurchase this vehicle has been unsuccessful to my satisfaction. I would like the battery and propulsion system replaced to my satisfaction returning the vehicle to factory specifications. It was my understanding that Chevy would not start manufacturing back up on new vehicle production until all cars in the recall were repaired. They have not done this.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the high-beam headlights activated independently while driving. Additionally, the contact stated that the front driver's side seat heater would engage independently while driving. There was no warning light illuminated. The contact stated that the failure was intermittent. The contact veered to the side of the road, turned off, and restarted the vehicle in order to disengage the high-beam headlights and seat heater because the vehicle failed to respond while attempting to disengage the features manually. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000. VIN tool confirms parts not available.

Mileage: 35,000

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated while driving 25 MPH, the vehicle shifted into limp mode with several warning messages displayed. The contact stated that the vehicle failed to accelerate above 45 MPH. The contact initially drove the vehicle back to the residence and attempted to recharge the vehicle however, the vehicle was not charged. The vehicle was then taken to a dealer where it remained in their possession. The manufacturer had yet to be notified of the failure. The failure mileage was approximately 38,000. VIN tool confirms parts not available.

Mileage: 38,000

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.

The recall for battery replacement is ridiculous! GM has a solution of limiting the usage of the vehicle and not giving an inclining of when it will be resolved. The vehicle must be parked outside and the charger unplugged. Now that summer is here the battery air conditioner is using the limited battery percentage giving me even more limitations.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and offered to trade or buy back the vehicle. The contact had not experienced a failure. VIN tool confirms parts not available.

My car has been under recall for over a year and GM still does not have a battery pack for it yet they are producing new Chevy Bolts with the same battery system. Should not the existing customers be taken car of before they sell more cars with the same battery??

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

Our Chevy Bolt was purchased in November of 2020 a recall was issued in August of 2021. We purchased this car for the battery size that could give us greater range. We owned a Nissan Leaf before the Bolt. The theoretical range of the Bolt made it a better choice over a newer Leaf. No real timetable to have the problem resolved.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Chevrolet Bolt EV. The contact received a notification for NHTSA Campaign Number: 21V650000 (Electrical system). The dealer had been notified about the recall; however, the contact was informed that the parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Vin tool confirms parts not available.

CONSTITUENT WRITES REQUESTING INFORMATION AND ASSISTANCE DUE TO THE RECALL FROM CHEVY REGARDING BOLT BATTERY FIRES ON THEIR 2020 CHEVROLET BOLT.

Yesterday, 27 December, the vehicle was presented to Capitol Chevrolet for service under this recall number 21v650 They did not repair anything. To the contrary, they reset software to gimp the vehicle battery capacity --and hence, range performance--to only 80%. The car is worse now than before they "fixed" it. No date set for actual repair, when already more than 4 months have elapsed. And in the meanwhile, GM continues to collect 100% lease payment on only 80% delivered car. Not acceptable.

The contact owns a 2020 Chevrolet Bolt EV. The contact received a recall notification for NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and the contact was in the process of obtaining a buyback. A case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.

This recall advises not parking in my garage due to potential fire, it advises not charging to 100% due to likelihood of fire, . By not charging to 100% the car does not operate as intended. The Richmond International Airport posts a sign saying Bolt vehicles may not park in their garage or it will be towed at the owners expense. My windshield has a crack the length of the windshield. Safe lite ordered a Chevrolet windshield more than 3 weeks ago and Chevrolet has not been able to provide Safelite a windshield replacement. What alto dealer builds a car and does not stock replacement parts for obvious failure points! There is a recall on the floor mat sold by Chevrolet on the drivers side front. Chevrolet stated that the mat must be removed however parts are not available at this time as replacement. These failures are unacceptable and GM/Chevrolet should be mandated to buy back the car from the user immediately!

2020 CHEVROLET BOLT. CONSUMER WRITES IN REGARDS TO SAFETY RECALL RELATED TO BATTERY FIRES.

2020 CHEVROLET BOLT. CONSUMER WRITES IN REGARDS TO SAFETY RECALL RELATED TO BATTERY FIRES.

Battery has a high risk of fire. GM refuses to initiate buyback according to CA lemon law.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (ELECTRICAL SYSTEM ) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while the vehicle was parked their daughter noticed that smoke was emitting from the rear of the vehicle. When the contact came to view the vehicle the smoke had resolved and the vehicle appeared normal. The approximate failure mileage was 6,600. Vin tool confirms parts distribution disconnect. (RECALL RELATED INCIDENT) TS

Mileage: 6,600

I received a recall notification regaring our 2020 Chevy Bolt which was purchased only six months ago. Not only is Chevy not providing any indcation as to when our car will have its battery replaced (the dealer suggests it could have six months or longer), their proposed interim fixes are completely unacceptable and unworkable. If we cannot charge the car more than 90% and if we cannot go below 70 miles, the effective range has been reduced by roughtly 50% or about 100 miles which frustrates the entire reason we purchased this car (we commute approximatel 120 miles round trip each day). They are not offering to provide a rental or substitute car nor are they offering to take the car back and I'm now stuck with a poorly made hunk of metal and lithium with no idea when we will be able to use the car again.

The contact owns a 2020 Chevrolet Bolt EV. The contact stated that while charging, the vehicle made an abnormally loud sound. The vehicle became very hot. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that parts were not yet available. The dealer informed the contact about additional testing. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure but, no further assistance was provided. The contact was concerned about driving the vehicle. The failure mileage was 36,000. The contact requested the manufacturer to buy back vehicle. VIN tool confirms parts not available.

Mileage: 36,000

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA campaign number 21V650000 (Electrical system) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

National recall for potential battery fire that GM has known about for a while in their older Chevy Bolt electric cars and now the problem has spread to their newer models. GM has placed restrictions on these cars for charging the battery and driving the car that it makes the vehicle unsafe to drive or even park near other vehicles or structures do to the potential of fire that could result in severe property damage, severe injury or even death.

The batteries that power my vehicle. The risk to me is spontaneous fire which could kill me and my passengers, burn my house down or cause me to have a car accident. The dealer identified the problem but does not have the parts to correct the problem and the dealer has no idea when they will be able to correct the problem. The only solution in the interim is to park the car away from everything and everyone and wait for the fire to initiate. The vehicle has been inspected by the dealer. I want the dealer to reimburse me for the vehicle so that I don’t have to constantly live in fear and risk death.

Vehicle has a known fire hazard. Vehicle is unsafe to be operated in the way it was intended(and as sold to me). Limitations on charging make the vehicle unusable. Only way to make the vehicle usable, makes it a fire hazard. No remedy is available, which means the car is unusable with no end in sight. Unacceptable for a new vehicle.

Currently, my 2020 bolt has been recalled due to fire hazards. I contacted the local GM dealership North Park Chevrolet (Castroville TX) and was informed that there is no clarity on the exact part that needed to be replaced in order to make my vehicle safe. I later contacted GM [SR:9-6936321672], in order in inquiring when parts will be parts will be made available for replacement still TBD and no part numbers were provided. I informed GM that even when charging to the recommended 90% that my car gets very hot and makes a loud noise while plugged into the charger, but I was informed that there they are currently still working on a solution. It is unacceptable for an auto manufacturer to sell a vehicle this is a fire hazard is at a higher risk due to the warning signs that GM has ignored.

NO fix available for vehicle next other recall part backorder

GM has stated in their NHTSA recall notice that my vehicle has the potential to burn down my home and has not provided any sort of fix or even a timeline to fix the problem. The recall states not to charge the vehicle in a garage. My home charger is located in the back of my garage and I do not have the ability to charge the vehicle outdoors without spending thousands to redo my home charging system. My garage is under my two story house, meaning a vehicle fire has the potential to destroy my entire home and kill everyone inside. Again, GM has made no offer to provide replacement vehicles or financial compensation for the home infrastructure changes that must be made to keep safely using the vehicle until a formal fix is announced, and any such repair would require being without the vehicle for weeks at a minimum. In summary, in order to abide by the stated interim recall instructions, my vehicle would be rendered useless as I would have no means of charging the vehicle. It is my hope that the NHTSA holds GM to account for their failures regarding this recall.

The contact owns a 2020 Chevrolet Bolt. The contact stated that while the vehicle was plugged into the charge box however not being fully charged. The contact stated that prior to the failure occurring the vehicle was already charged fully, without warning a couple of hours later, the vehicle exploded in the driveway of the contact's residence. The contact looked out the window and noticed smoke appear under the vehicle. The contact ran outside and within a minute the vehicle was engulfed in flames. Flames were seen underneath the vehicle and around the rear wheel well. The police were contacted attempted to extinguish the flames however failed. The fire department was contacted and came out to extinguish the flames. The vehicle did damage the driveway. The vehicle was not repaired or diagnosed. The vehicle was still awaiting insurance adjustor results and the vehicle was towed by the insurance company. No dealer was contacted. The manufacturer was notified of the failure and has started an investigation. Based on the vehicle information NHTSA Campaign Number: 20V701000,21V560000 (Electrical system) was a possible solution to the failure however the VIN was not included in the open investigation with NHTSA. The failure mileage was approximate 5,000. Consumer stated manufacture is no longer communicating with the consumer. As of 08/25/2020 insurance company deemed the vehicle a total loss. (RECALL RELATED INCIDENT) TS

Mileage: 5,000

TL* THE CONTACT OWNS A 2020 CHEVROLET BOLT EV. THE CONTACT STATED THE VEHICLE WAS IN "L" MODE BEFORE THE VEHICLE LUNGED FORWARD INTO THE WALL. THE VEHICLE WAS TAKEN TO A DEALER (HERITAGE CHEVROLET OWING MILLS: 11234 REISTERSTOWN RD, OWINGS MILLS, MD 21117) BUT IT WAS UNKNOWN IF THE VEHICLE WAS DIAGNOSED OR REPAIRED. NO FURTHER INFORMATION WAS AVAILABLE. THE FAILURE MILEAGE WAS 500.

Mileage: 500