2021 CHEVROLET BOLT EV Fuel/propulsion System Problems

I purchased a 2021 Bolt EV in mid-2021. I am disappointed in how GM handled the battery recall on my 2021 Chevrolet Bolt EV. In Sept 2021 I received notice of safety recall N212345940 stating that the "Parts to repair your vehicle are not currently available" and I should "Set your vehicle to a 90 percent state of charge limitation". I did so and I patiently waited for the parts to arrive. Parts availability for this recall was unacceptably slow. I waited for 22 months for these parts - all the while my vehicle State of Charge (SOC) is diminished to 90%. Then in June 2023 GM changed their policy on this recall. The previous recall was marked as “completed”, even though I never received an indication that the parts to repair my vehicle became available. Instead recall N212345944 was issued. This recall installs “advanced diagnostic software that will monitor battery performance and identify defective battery modules”. Effectively it limits the SOC to 80% for 6200 miles. If there is an issue detected then the battery modules will, supposedly, be replaced. I have my doubts that this software will ever report such an occurrence. This is an extremely disappointing resolution for the customer. Now my vehicle's capacity is further reduced to 80% SOC for, potentially, another 6200 miles. GM sold me a car, and I paid for a car, that has 100% SOC. Thus far I have not had full use of my car and I have been driving it for 2+ years. Where is my compensation for being stuck with this diminished usage? I want to claw back 20% of my purchase price. Very badly done. I am an unhappy customer.

I received an email notifying me of a safety recall related to the propulsion battery on July 26, 2021. This notice did not offer an opportunity to schedule a repair. I have contacted my dealer periodically requesting a repair. On November 25, 2022, I received a text message specifying Recall # N212345941, which corresponds with a propulsion battery replacement. This text, and a subsequent notice by mail, offered my first opportunity to schedule the battery replacement. My local dealer is not authorized to make the repair. I have contacted a dealer authorized to make the repair, 70 miles away, and I am awaiting notice that the replacement battery is available to install. The delay in offering this repair has been unreasonable, and unsafe. Because my daily commute is long, mountainous, cold, and windy, I cannot safely limit my battery charge in the manner instructed in the initial recall notice. I have relied on the express warranty indicating I will be able to charge the propulsion battery to 100 percent, and I believe the sequence of recalls and delayed repair constitute a breach of express warranty, and a breach of an implied warranty of merchantability. This manufacturer should be systematically compensating its customers for supplying an inherently dangerous defective product, and for failing to repair the unsafe condition in a timely fashion. The defective propulsion battery has placed me and my family (and my passengers and neighbors) at risk of death due to fire and toxic smoke inhalation in the vehicle and in my driveway and attached garage. NHTSA should investigate both the deadly defect and the unnecessary and unreasonable delay in the repair offered by the manufacturer, and impose proper penalties. I will be pleased to participate in your investigation and provide any information you need, including testimony and other evidence. You should be aware I entered into a settlement agreement with GM to buy back a defective 2019 BoltEV (VIN 1G1FY6S07K4107084).

This vehicle left me on sept 13 in the middle of the freeway bc it lost propulsion. I had plenty of charge and all of a sudden my charge was gone. The car wouldn’t speed up. Had to pull over and wait 4 hours for tow truck.

Miles that can drive are very limited. Been waited for replaced fuel cells. I have called a local dealership but was told my vin isn’t up yet for battery replacement. How to get on the list and need all battery’s working so I can drive the distances I need to.

Merging onto freeway from about 50 MPH to 70 MPH. Blind zone alert indicated there was a vehicle was in my blind spot. Proceeded to accelerate full throttle into traffic when car began shuddering and then suddenly lost power. Car would not restart and needed to be towed to dealer for warranty repair. Car was at dealer for 9 days waiting for repair.

Four times during a cross country trip, after a Level 3 dc charging session, the car would either not start or if it did would not shut off. The gear could not be shifted into reverse or drive and the radio, AC all shut down even though the car was still on. The service soon indicator light came on. Diagnostics from ON-STAR said that it was the propulsion system. Another indicator light came on saying conditions not right shifting. The fifth time it occured while the car was moving and unlike the four previous times the gear couldn't be jiggled or temporarily rebooting the car by removing the 12-volt battery. The car had to be towed to the dealer where it was announced that drive control wiring harness needed to be replaced. This problem is well documented on GM Bolt forums. The car should have been recalled before my family was put at risk. I wasted 12 hours during a 19 hour move across the country due to this known problem. I was stranded in life threatening triple digit heat indices.

propulsion power is reduced on my new 2021 Chev Bolt. The battery recall problem has not been addressed yet now I just lost my on propulsion power is reduce problem. My car is in the shop and can not be driven.

My vehicle is part of recall 21V650 to replace my vehicle's battery. The current solution until a battery for my vehicle is available is a software update. I tried to take my vehicle in for the software update that is part of the recall on 1/10/22 via an appointment that I had scheduled and confirmed with the dealership. The dealership refused my appointment upon arrival and refused to install the software update. Not having the recall applied affects my safety by potentially allowing a fire to occur in my high voltage battery, the software update is supposed to prevent that from occurring until a new battery can be provided. This issue is part of the wider recall number, noted above and the manufacturer not handling repairs in a timely and professional manner to ensure that everyone has a safe vehicle to utilize as it was intended when purchased.

First the selfseal tire fiasco on 7/2/21 then in late August with the recall GM agreed to buy back the Bolt. The dealer picked up the Bolt on 9/3/21. On 11/16/21 GM offered me a horrible buy back that didn't cover all my downpayment and fees at the time of lease. I rejected it and I am still paying and insuring for a car unsafe at zero speeds. Anyway NTSA can hold GM accountable over the Bolt failure? This defect was present when I leased this car new on 1/31/21 and GM was already buying back Bolts. This should have never been sold to me in the first place.

While accelerating, the vehicle's drive system stopped functioning. The vehicle slowly came to a stop while displaying errors about the propulsion, and was no longer able to move under it's own power. All other systems were still working, however the hazard lights do not stay on when I had to try powering the vehicle off and back on again. The vehicle has been towed to a Chevrolet dealership for diagnosis.

Not Happy. I bought my Bolt assuming I would get the convivence and range of a fully functional vehicle. The restrictions imposed upon my and my Bolt are unacceptable. I can only charge in my garage unless I go the a pay for power source and wait around. I also prefer charging at overnight, after 2100 hrs, as I feel I am using less valuable energy. My employer has requested I do not park in the company lot or near any buildings. Very reasonable request under the circumstances. I think GM should allow me to rent a safe vehicle until my Bolt can be brought back to the original quality/range/safety standards! Please forward this to the powers that can make this happen. I will also be in contact with the appropriate governmental agencies, especially if my requests are ignored or denied. Happy holidays, Hope I do not burn up, [XXX] On Monday, November 29, 2021, 11:36:09 AM PST, Your Friends at Quality Chevy of Escondido <[email protected]> wrote: Hi [XXX], Great News! Chevrolet has announced that they will soon be releasing software that will allow 2019 models to be parked indoors after charging and lifting other limitations. Owners of the 2019 model year Bolt EV that have not had a battery module replacement will be contacted for software updates. New software for the remaining affected Bolts and EUV's is coming by Christmas. The new settings will lift limitations on indoor charging overnight, operating below 70 miles of range, and indoor parking after charging! Stay tuned to Quality Chevy for updates and more as we receive it. We hope you find the news helpful, and we thank you for your business! Happy Motoring, Your Friends in the Car Business Quality Chevrolet 1550 Auto Park Way Escondido, CA 92029 760-745-7221 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

This is regarding the battery defect. I initially called into GM on August 31, 2021 to start this buyback and have not driven this since. It’s been parked on the street because I have a newborn and a 2 year old. It would be irresponsible of me to drive and charge this car while my children are here. There has been no progress while working with GM. They have ignored me and are unreachable. I went through BBB and the settlement has been approved, but GM still has not contacted me and is unreachable. My case number with GM: SR:9-6913861036 My case number with BBB (settlement has been reached but no response from GM): CHV2125923

I recently purchased a 2021 Chevrolet Bolt EV (VIN [XXX]) with current mileage about 1800 on odometer. Two days ago my wife was driving on the 91 freeway going at normal highway speed when all of a sudden the car just decelerated ABRUPTLY to 20 mph with an error “propulsion power is reduced”. Two Ford F-150 trucks immediately behind her had to veer quickly around her (but this could’ve easily caused other accidents as well). She had to cross three lanes of traffic to get on to the shoulder while only able to drive at 20 mph. There was still 131 miles of battery charge left so it wasn’t because of low battery. Overall it was an EXTREMELY dangerous situation whenever a car decelerates abruptly without any warning especially while driving on freeway. I don’t know how she escaped unscathed and was not rear-ended, but she is traumatized by the entire incident. I want to report this so that you are aware of the situation since this poses a serious public safety concern that could have fatal ramifications. Yours truly [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I PURCHASED THE VEHICLE NEW FROM DIAMOND CHEVROLET ON APRIL 17 THE 2021 CHEVY BOLT HAD 3 MILES ON THE ODO I DROVE THE BOLT 3 MORE MILES AND THE VEHICLE LOST POWER AND REDUCED SPEED ON THE FREEWAY ALMOST CAUSING AN ACCIDENT. THE DISPLAY FLASHED A WARNING OF REDUCED POWER AND THE BOLT WOULD NOT ACCELERATE REQUIRING THE VEHICLE TO BE TOWED. AFTER TEN DAYS AT DEALERSHIP PROBLEM WAS A BAD TRANSMISSION OIL COOLER PUMP. I THINK A DEFECTIVE PUMP LASTING ONLY 6 MILES IS A SAFETY CONCERN

Mileage: 6