2009 CHEVROLET HHR Electrical System Problems

The contact owns a 2009 Chevrolet HHR. The contact stated that while starting the vehicle, there was an abnormal clicking sound coming from the vehicle. In addition, the contact stated that the passenger’s side air bag warning light illuminated and occasionally flashed on and off. The vehicle was taken to the dealer but was not diagnosed or repaired due to the cost. The contact had previously received notification of NHTSA Campaign Number: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM) and the vehicle was repaired; however, the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 199,000.

Mileage: 199,000

When driving my 2009 HHR the steering wheel shakes & vibrate at different intervals. Usually while slowing down to a stop & sometimes after during high speeds. Recently the noise it made was frightening. I had to use my emergency flashers & drive 50 mi per hr. on the freeway to arrive home safely. I took my car to Mark Chevrolet & reported it on 08/02/2021. The car's mileage was 133344. The car is not an everyday vehicle that is driven often. I received the car on 08/17/2021 after the steering column & shaft were replaced along with resurfacing front brake rotors & rear brake job. On August 18, 2021 while driving on the freeway I went to blow my horn at a hazardous situation & discovered none of the steering wheels controls were working, horn & etc. I immediately returned my car to Mark Chevrolet & reported their negligence & how they had risk my life to release the car without these functions working. They supposedly corrected the problem. On 07/05/2022 I had to return my car to Mark Chevrolet because I was experiencing the identical problem with my steering wheel vibrating & make noise. My cars mileage was only 137641 less than a year later with just 4,297 miles driven. They claimed to have tightened something up in the column & returned my car on 07/12/2022. As I was driving on 07/16/2022 again the steering wheel started vibrating & making strange loud noises. I felt so unsafe & tried to make it home safely driving at a reduced speed. I plan to return the car this week back to Mark Chevrolet and am asking for support to rectify this situation. I understand there was a recall on Chevrolet HHR 2009 Steering Electric Power Assist System. I don't know if this issue is related to that. I never received communication from General Motors stating that my vehicle was affected but apparently there is a problem. Please Help!

The contact owns a 2009 Chevrolet HHR. The contact stated that after parking, a popping noise was present coming from inside the cabin of the vehicle. The contact discovered flames coming from the interior roof dome lights. The contact used water to extinguish the flames. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 145,853.

Mileage: 145,853

The contact owned a 2009 Chevrolet HHR. The contact stated that a loud popping sound was heard after exiting the vehicle. The contact turned around and saw fire coming from inside the roof of the vehicle. The fire was coming from the rear interior roof light. The contact was able to put out the fire with water. No police report was filed. There was no injury sustained. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was 145,385. The VIN was unavailable.

Mileage: 145,385

I was driving about 30 miles an hour in town when the check engine light started to Flash then immediately following all the dashlight started to Flash and then not a second later the car shut off the steering will locked the brakes locked up And all the doors were locked So at 30 miles an hour the brakes locked up the steering wheel locked so I couldn't turn the wheel and the car shut off There were no injuries thank God

MY STEERING WHEEL BEGINS TO VIOLENTLY SHAKE, ONSET ABOUT 10 MINUTES INTO DRIVING, SPEEDING UP OR BRAKING HAS NO EFFECT ON THE FREQUENCY OR LEVEL OF SHAKE. MY STEERING WHEEL WILL BE NORMAL, ABOUT 10 MINUTES INTO THE DRIVE, GOING THE SAME SPEED WILL BEGIN TO SHAKE. I CAN STOP AND PARK THE CAR, RESTART IT, WILL NOT SHAKE UNTIL I AM DRIVING AGAIN ABOUT 10 MINUTES INTO THE DRIVE. WHILE SHAKING, IT BECOMES VERY DIFFICULT TO MOVE THE STEERING WHEEL EVEN TO GET INTO THE NEXT LANE. THIS HAS HAPPENED WHILE CITY DRIVING, I AM TOO AFRAID TO TAKE IT ON THE HIGHWAY OR GO OVER 40 MPH AS I FEEL LIKE I HAVE NO CONTROL OF THE VEHICLE WHEN THE STEERING WHEEL SHAKES.

Mileage: 105,000

STARTED SMELLING SMOKE AND THE WHOLE VEHICLE SHUT DOWN WITH THE BEING STUCK ON IGNITION. COULDN'T OPEN THE DOORS AND SMOKE WAS BILLOWING OUT AND FIRE START COMING OUT OF LOWER MIDDLE CONSOLE. LUCKILY WAS ABLE TO OPEN DOOR AND EXIT VEHICLE. FIRE THEN ERUPTED AND QUICKLY TRAVELED STRAIGHT DOWN THE CENTER CONSOLE TO THE REAR OF THE CAR. WITHIN MINUTES THE CAR WAS TOTALLY ENGULFED IN FLAMES AND WAS COMPLETELY BURNED TO NOTHING. SUFFERED SEVERAL BURNS AND SMOKE INHALATION AND THE CAR AND EVERY THING IN IT WAS DESTROYED

Mileage: 60,000

MY CAR'S POWER STEERING HAS DANGEROUSLY DISAPPEARED WHILE I WAS DRIVING ON THE HIGHWAY. THE POWER STEERING CAME ON ON THE DASHBOARD AND I HAD TO STIR THE CAR WITH SO MUCH FORCE TO GET OFF THE HIGHWAY. I HAD MY 10-YEAR-OLD SON WITH ME ON HIS WAY TO SCHOOL. NO ONE KNOWS WHY THIS HAPPENED AND I CAN'T DRIVE IT WITH A 10-YEAR-OLD BOY WHO I HAVE TO GET TO SCHOOL AND MYSELF AND MY WIFE TO WORK. MECHANIC AFTER MECHANIC NO ONE CAN TELL WHY THE POWER STEERING WONT WORK. PLEASE HELP!

Mileage: 189,000

BRAKE LIGHTS REMAIN TO BE ON AS PEDAL IS NOT PRESSED AND ESC, TRACTION CONTROL DO NOT WORK ALSO THIS IS A HAZARD TO THE POINT WHERE I HAVE HAD ROAD RAGE AGAINST ME BECAUSE OF THE BRAKE LIGHTS NOT TURNING OFF ISSUE NEEDS TO BE RESOLVED THROUGH GM AS A RECALL ON THESE VEHICLES THIS IS NOT THE ONLY 2009 CHEVY HHR THAT HAS HAD THIS PROBLEM

Mileage: 162,000

THE SERVICE ECS DOES NOT GO OFF. THEIRFOR THE CAR WILL NOT GO UNLESS THE ROADS ARE COMPLETELY FREE OF SNOW AND ICE. THE CAR JUST SITS AND SPINS. TRACTION CONTROL LIGHT ON CONSTANTLY .CAN NOT DRIVE CAR IN WINTER MONTHS

Mileage: 39,000

CHEVROLET HHR 2009, DOORS MECHANISM. DOOR LATCHES STOP WORKING AND CAN OPEN AT A TURN OR WHILE DRIVING. OR LATCH CAN LOCK YOU IN UNABLE TO GET OUT OF VEHICLE IN AN ACCIDENT AND OR EMERGENCY. I WAS DRIVING HOME AND BACK DOOR FLEW WIDE OPEN I HAD NOT OPENED IT AT ALL BUT WHEN DOORS LOCK AND OPEN THEY ALL DO SO THE BACK LATCH OPENED NEVER CLOSING UNAWARE OF THIS THE DOOR FLEW OPEN ALMOST CAUSING AN ACCIDENT AT AN INTERSECTION.

Mileage: 100,000

FOR THE LAST MONTH MY ELECTRICAL SYSTEM HAS BEEN GOING HAYWIRE, ALL OF A SUDDEN ALL MY GAUGES START FLUCTUATING AND ALL SERVICE INDICATOR LIGHTS WILL COME ON AND AFTER THE CAR IS OFF FOR A WHILE ALL WARNING LIGHTS WILL GO OFF. THIS MORNING ON MY WAY TO WORK MY SECURITY LOCK AND ESC WARNING LIGHTS CAME ON AND WHEN I STOP AND START TO GO AGAIN THE CAR FEELS LIKE IT IS GETTING HIT FROM BEHIND. MY TWO REAR WINDOWS NO LONGER WORK, FRONT PASSENGER DOOR WILL NOT UNLOCK AUTOMATICALLY AND DRIVER DOOR HANDLE IS BROKEN. I HAVE SEEN A LOT OF ELECTRICAL ISSUES ON THIS SITE, YET THERE HAVE BEEN NO RECALLS. WHAT IS GOING ON??

Mileage: 165,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. WHILE DRIVING AT AN UNSPECIFIED RATE OF SPEED, THE CURTAIN AIR BAGS DEPLOYED WITH FORCE ON THE DRIVER'S AND FRONT PASSENGER SIDES. THE DRIVER'S HEARING WAS IMPACTED FOR DAYS AFTER THE AIR BAG DEPLOYMENT. A HEAD INJURY WAS SUSTAINED AND THE AIR BAGS HAD TO BE MANEUVERED FOR THE DRIVER TO EXIT THE VEHICLE. MEDICAL TREATMENT WAS NOT RECEIVED. THE VEHICLE WAS NOT DIAGNOSED; HOWEVER, OURISMAN CHEVROLET OF BOWIE (16610 GOVERNOR BRIDGE RD, BOWIE, MD 20716, (301) 262-7600) WAS CONTACTED. THE VEHICLE WAS PARKED AT THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS TO INVESTIGATE THE FAILURE TO DETERMINE WHAT CAUSED THE AIR BAGS TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT AND THE DRIVER WERE WAITING FOR A RESPONSE FROM THE MANUFACTURER PERTAINING TO THE FAILURE AND TO ADDRESS NHTSA CAMPAIGN NUMBERS: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM) AND 14V171000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

THE VAR JERKS WHEN IT REACHES GEAR CHANGES AND MAKES IT HARDER TO STEER AND THE CHECK ENGIN LIGHT STAYS ON. SHOWS ERROR CODE U0101

Mileage: 1,088,223

ONE NIGHT AFTER WORK I GOT INTO MY CAR AND HAD NO HEADLIGHTS AFTER HAVING BULB CHANGED THREE TIMES!!! THIS CAR HAS COST ME MORE MONEY THEN ANY CAR I HAVE EVER OWNED AND THERE'S NOT EVEN 100000 MILES ON IT THE WHOLE CAR SHOULD BE RECALLED

Mileage: 80,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE KEY FOB WOULD INADVERTENTLY FUNCTION WHEN SHE ATTEMPTED TO OPEN THE VEHICLE DOORS. ALSO, THE HYDRAULIC FOR THE HATCHBACK WOULD CAUSE IT TO INDEPENDENTLY OPEN. THE CONTACT HAD TO USE A STICK TO KEEP THE HATCHBACK FROM CLOSING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.

Mileage: 46,000

THE ESC HAS GONE OUT AND THE TURN SIGNALS WORK, BUT NOW I HAVE TO TURN THEM OFF MANUALLY. THE IGNITION HAS BEEN REPLACED TWICE. ONCE WHEN IT WAS NEW BECAUSE THE IGNITION WOULD NOT TURN OFF. THE SECOND TIME WAS A RECALL. THE DIGITAL DISPLAY WHICH INCLUDES THE RADIO, AND INFORMATION SYSTEM TURNS ON AND OFF INTERMITTENTLY.

Mileage: 32,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND THE ESC WARNING INDICATOR ILLUMINATED. THE CONTACT MENTIONED THAT THE SECURITY LOCK WARNING INDICATOR ALSO ILLUMINATED. THE CONTACT HAD TO MAKE MULTIPLE ATTEMPTS OF TURNING THE IGNITION KEY BACK AND FORTH BEFORE THE VEHICLE RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

Mileage: 110,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. AFTER ATTEMPTING TO MANUALLY RESTART THE VEHICLE, THE CONTACT STATED THAT THE KEY COULD NOT BE TURNED TO START THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V171000 (ELECTRICAL SYSTEM); HOWEVER, THE RECALL COULD NOT BE PERFORMED BECAUSE THE TECHNICIAN COULD NOT REMOVE THE IGNITION CYLINDER. THE CONTACT WAS INFORMED THAT, IN ORDER TO REMEDY THE FAILURE, THEY WOULD HAVE TO FRACTURE AND DETACH THE HOUSING AT THE CONTACT'S EXPENSE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 138,000. PARTS DISTRIBUTION DISCONNECT. THE VIN WAS NOT PROVIDED.

Mileage: 138,000

TL* THE CONTACT OWNED A 2009 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED AND THE STEERING WHEEL SEIZED WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO A TREE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD, A FRACTURED ARM, AND A FRACTURED FEMUR THAT REQUIRED MEDICAL ATTENTION. THE CONTACT ALSO STATED THAT ON SEVERAL OCCASIONS, THE VEHICLE FAILED TO START. THE CONTACT STATED THAT THE REVERSE GEAR FAILED TO ENGAGE WHEN THE SHIFT SELECTOR WAS PLACED INTO THE REVERSE POSITION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,285.

Mileage: 54,285

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. WHILE DRIVING 45 MPH, THE CONTACT NOTICED THAT THE AIR BAG WARNING LIGHT BECAME ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 119,000.

Mileage: 119,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. ON SEVERAL OCCASIONS, THE VEHICLE WOULD NOT START AND A BURNING ODOR WAS PRESENT INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURES. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 26,000.

Mileage: 26,000

MY 2009 HHR HAS WHAT IS REFERRED TO AS THE MAY 15, 2014 GM TAIL LIGHT MALFUNCTION. THE MALFUNCTION IS CAUSED FROM FAULTY WIRING AND CAUSES THE BRAKE LIGHTS ILLUMINATE WITHOUT TOUCHING THE BRAKE PEDAL AND THEY REMAIN ON WHILE DRIVING. THIS MALFUNCTION ALSO DISABLES SAFETY FEATURES LIKE ELECTRONIC STABILITY CONTROL ' WHICH TRIES TO CORRECT FOR SKIDS ' AND PANIC BRAKING ASSIST, WHICH IS DESIGNED TO MAKE SURE THE VEHICLE'S FULL BRAKING POWER IS BEING USED IN AN EMERGENCY. IT ALSO DISABLES THE CRUISE CONTROL AND THE TRACTION CONTROL. IN 2014 G.M. SAID IT KNEW OF HUNDREDS OF COMPLAINTS AND 13 ACCIDENTS ASSOCIATED WITH THE PROBLEM. I HAVE HAD SEVERAL NEAR ACCIDENTS AND SEVERAL ISSUES OF ROAD RAGE FROM OTHER DRIVERS SINCE MY HHR BEGAN THE MALFUNCTIONING IN FEBRUARY 2014 WHICH IS WHEN I FIRST CONTACTED GM TO GET IT FIXED. SINCE THEN I HAVE FILED COMPLAINTS WITH THE NHTSA, THE FEDERAL TRADE COMMISSION, THE STATE OF WISCONSIN CONSUMER PROTECTION AGENCY AND GM BUT HAVE NOT YET HAD ANYONE STEP UP AND FIX THE PROBLEM. SINCE THE MALFUNCTION CAUSES THE BCM TO LOSE MEMORY WITH THE BRAKE POSITIONING SENSOR I DID TAKE THE VEHICLE TO A CERTIFIED GM DEALERSHIP AND HAD THEM RE-LEARN THE MEMORY BETWEEN THE TWO. THIS SOLVED THE PROBLEM TEMPORARILY AND LASTED ABOUT TWO MONTHS. I CANNOT AFFORD TO HAVE THIS DONE EVERY TWO MONTH AS A SOLUTION. GM NEEDS TO BE ORDERED TO FIX THE ISSUES CORRECTLY BEFORE SOMEONE IS FATALLY INJURED.

CAR WOULD NOT CRANK, REPLACED BATTERY,HAD ALTERNATOR AND STARTER TESTED ALL GOOD. HAD TO HAVE VEHICLE TOWED TO VEHICLE REPAIR SHOP. NOW THE PART THAT IS NEEDED IS NOT AVAILABLE NEW SO NOW MY MECHANIC HAS WENT THROUGH THREE PARTS THAT HAVE NOT WORKED. IT HAS TO DO WITH THE FUSE BOX. WHY HASN'T THIS VEHICLE NOT BEEN RECALLED IF CHEVROLET NO LONGER MAKES THIS PART? I SEE A LOT OF HHRS ON THE ROAD AND SOONER OR LATER THESE CARS WILL HAVE THE SAME PROBLEM. THIS SAME VEHICLE HAD STALLED ON ME BEFORE AND THE CHEVROLET DEALERSHIP COULD NOT FIND THE PROBLEM .I STILL OWE FOR A VEHICLE THAT CANNOT BE FIXED. SOMEBODY PLEASE HELP GET THIS CAR RECALLED.

Mileage: 120,000

WHILE DRIVING THE CAR THERE ARE POWER/ELECTRICAL SURGES. I HAVE DOCUMENT THIS SEVERAL TIMES. THE LEFT REAR TAIL LIGHTS REPEATEDLY BURNS OUT, IT DOESN'T JUST BLOW, IT CRACKS AND MELTS. TO THE POINT IT LITERALLY MELTS THE HOLDER OF THE BULB. THE SURGES ARE MORE FREQUENT. I HAVE TO CHANGE BURNT/ LITERALLY EXPLODED BULBS EVER 3-4 DAYS. AND I HAVE CALLED THE CHEVY DEALER AND THEY HAVE TOLD ME THIS IS ELECTRICAL. THE POWER SURGES CAN HAPPEN ANYTIME WITH OUT NOTICE. I CALLED THE DEALERSHIP AND I WAS INFORMED THAT THERE WAS A RECALL ON ELECTRICAL SYSTEM FOR A CHEVY HHR BUT THAT MY VIN NUMBER WAS NOT LISTED IN THIS BATCH OF RECALLS FOR ELECTRICAL SYSTEM MALFUNCTIONS. I ALSO CALLED THE CHEVY HEADQUARTERS AND THEY INFORMED ME ITS MY ISSUE, THERE IS NO RECALL FOR MY CAR FOR THIS AND ITS NOT COVERED UNDER WARRENTY. SO I ASKED IM JUST TO KEEP DRIVING A CAR THAT HAS ELECTRICAL SURGES, WHAT IF IT SURGES TO THE GAS TANK OR SOMETHING. SHE SAID ITS NOT COVERED. SO, I WANT IT FORMALLY DOCUMENTED THAT A REPORT WAS ISSUED; SINCE IT IS HAPPENING ALL THE TIME. I HAVE GOTTEN PULLED OVER TWICE IN 2 MONTHS FOR THIS LIGHT. AND THERE IS NOTHING I CAN DO ABOUT IT. . THESE SURGES HAVE BEEN HAPPENING OVER THE PAST YEAR, I WAS TOLD THAT MAY BE THE REASON THAT MY PASSENGER SEAT BELT LOCKED UP ( CAUSING ME TO HAVE TO CUT MY DAUGHTER OUT OF IT) AND THE REASON THE WINDOWS WILL SOMETIME STOP OPERATING. BUT WILL EVENTUALLY START BACK.

Mileage: 125,000

CAR WOULD NOT TURN OFF. KEY WOULD NOT TURN. EVENTUALLY PULLED FUSE AND GOT CAR TO STOP. TOOK TO DEALER NEXT RECALLS CAME OUT LATER AND I TOOK IT IN THREE TIMES TO GET RECALL THINGS FIXED. I STILL HAVE SAME PROBLEMS AS OTHER OWNERS WITH MY ELECTRICAL SYSTEM, THE DIC GIVING FALSE INFORMATION SUCH AS NO AIR PRESSURE IN ONE OF THE TIRES, THE ABS AND TRACTION NEED REPAIR ETC. STEERING WHEEL ALMOST ALWAYS SHAKES WHEN BRAKE PEDAL IS PUSHED AND SOMETIMES SEEMS LIKE IT IS DRIVING UNDER ITS OWN CONTROL. I HAVE LOVED THE CAR SINCE I BOUGHT IT WITH LESS THAN 9,000 MILES ON IT IN DECEMBER 2010, BUT I DRIVE MY HANDICAPPED HUSBAND AND ELDERLY MOTHER TO MANY DOCTOR APPOINTMENTS AND CANNOT HANDLE THE ANXIETY OF BEING AN ACCIDENT WAITING TO HAPPEN ALL THE TIME. THERE IS ALREADY THE FEELING OF HELPLESSNESS IN CAR ACCIDENTS WITHOUT ONE DRIVING A CAR THAT CAN'T BE CONTROLLED AT ALL TIMES. AND THESE THINGS HAPPEN OUT OF THE BLUE WITHOUT WARNING. IT ISN'T LIKE YOU HAVE EVEN A FEELING THAT SOMETHING MAY BE GOING OUT OR THAT A PROBLEM IS BEGINNING. IT'S JUST BOOM, HERE'S THE SITUATION, HANDLE IT! I, AT ALL TIMES, MUST KEEP MY MIND ON THE FACT THAT MY BRAKES, STEERING, TRANSMISSION AND/OR ELECTRICAL SYSTEM MAY FAIL AS I AM DRIVING DOWN THE STREET. THIS DOES NOT MAKE FOR A CALM DRIVING EXPERIENCE. NERVOUSNESS AND HIGH ANXIETY IS NOT A CONDITION THAT ANYONE SHOULD BE IN WHEN HANDLING A POTENTIALLY DEADLY WEAPON IN AND AROUND OTHER PEOPLE, ANIMALS AND VEHICLES. ALL THESE OTHER OWNERS CAN'T BE WRONG, MAYBE GMC SHOULD JUST RECALL THE WHOLE CAR AND LET US GET ONE WE DON'T HAVE TO BE AFRAID OF CAUSING AN ACCIDENT, SO WE CAN CONCENTRATE ON OUR OWN AND OTHER PEOPLE'S DRIVING TO PREVENT THEM..

TL* THE CONTACT OWNED A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE FRONT DRIVER SIDE ELECTRONIC CONTROL PANEL FAILED TO WORK AND THE FRONT AND REAR WINDOWS FAILED TO GO UP AND DOWN WHEN USED ELECTRONICALLY. THE CONTACT INDICATED THAT THE FAILURE WAS WORSE DURING RAINY WEATHER. AS THE FAILURE PROGRESSED, THE VENT CONTROLS FAILED TO WORK FOR HEATING AND AIR CONDITIONING. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS NOT ABLE TO REMEDY THE FAILURE. THE PARTS WERE NOT AVAILABLE TO SCHEDULE THE RECALL REPAIR FOR NHTSA CAMPAIGN NUMBERS: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM), 14V153000 (STEERING), AND 14V171000 (ELECTRICAL SYSTEM). WHILE ENTERING THE ROAD FROM A PARKING COMPLEX, THE AIR CONDITIONING CONTROL WAS TURNED ON AND SMOKE EMITTED INTO THE INTERIOR OF THE VEHICLE NEAR THE DASHBOARD. EXTENSIVE SMOKE WAS COMING THROUGH THE VENTS. THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE ERUPTED INTO FLAMES AND THE FRONT WINDSHIELD MELTED DOWNWARD. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THE VEHICLE WAS DESTROYED DUE TO THE FAILURE AND TOWED TO A YARD. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 196,000.

Mileage: 196,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT ALL THE LIGHTING ON THE INSTRUMENT PANEL DIMMED. THE VEHICLE WAS TAKEN DEALER WHERE IT WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000. THE VIN WAS NOT AVAILABLE.

Mileage: 113,000

I WAS DRIVING DOWN THE HIGHWAY AND ALL OF A SUDDEN THE SERVICE AIRBAG WARNING LIGHT CAME ON AS WELL AS THE WARNING CHIME. I PURCHASED THE CAR USED IN AUGUST 2013, AND SOON AFTER GETTING IT THE VERY SAME WARNING CAME ON. I WENT BACK TO THE DEALER AND THEY HAD IT SENT TO A LOCAL GM DEALER TO BE FIXED. I PURCHASED THE CAR FROM A DODGE AND SUBARU DEALER AND THEY WERE NOT ABLE TO DO THE REPAIR. I WAS SHOWN THE REPAIR PAPERWORK STATING THAT A FAULTY AIRBAG SENSOR WAS REPLACED. WELL JUST LAST WEEK THE VERY SAME THING HAPPENED AGAIN. THE SERVICE AIRBAG LIGHT COMES ON THEN GOES OFF SOMETIMES AFTER ONLY A FEW SECONDS. THEN ANOTHER WARNING LIGHT WENT ON STATING FAULTY AIR PRESSURE SENSOR. THE CHECK ENGINE LIGHT IS ON AS WELL SO I'M WONDERING IF THERE IS SOME TYPE OF ELECTRICAL GREMLIN IN THE CAR. THIS IS EXTREMELY FRUSTRATING BECAUSE I LIKE THE CAR BUT ALL OF THESE STUPID LITTLE ISSUES MAKE ME WANT TO TRADE IT IN, AND NEVER BUY ANYTHING MADE BY GM EVER AGAIN. *TR

Mileage: 84,500

LETTER FROM SENATOR FEINSTEIN ON BEHALF OF CONSTITUENT RE COMPLAINT ABOUT GENERAL MOTORS. *SMD THE CONSUMER STATED HIS 2009 CHEVROLET HHR WAS NOT REPAIRED ADEQUATELY AND WAS NOT REPAIRED IN A TIMELY MANNER.

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. WHEN THE KEY WAS REMOVED FROM THE IGNITION SWITCH, THE DOOR CHIME ACTIVATED AS IF THE CONTACT WERE EXITING THE VEHICLE. IN ADDITION, THE RADIO REMAINED OPERABLE FOR A SHORT PERIOD OF TIME. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.

Mileage: 1,000

WENT TO BACK HHR OUT OF MY GARAGE AND THE BRAKE PEDAL WAS ROCK HARD WITH NO GIVE. POWER STEERING HAS NO POWER AND THE EXC LIGHT IS ON. NOT SAFE TO DRIVE AT ALL. I HAVE HAD NUMEROUS PROBLEMS WITH THIS CAR. THE IGNITION, AIR BAGS, BRAKES, DOOR LOCK ACTUATORS...THE LIST GOES ON. THIS ONE TAKES THE CAKE DUE TO SAFETY CONCERNS. *TR

Mileage: 140,000

TODAY I MADE THE MISTAKE OF LEAVING A DOME LIGHT ON WHILE IN CHURCH FOR A FEW HRS. CAME OUT IT STARTED UP WITH NO PROBLEM. GOT ON THE FERRY PARKED AND TURNED THE CAR OFF. WHEN I ATTEMPTED TO START UP TO GET OFF THE CAR WAS DEAD. NOW THIS IS THE TERROR OF THAT , THE DOOR LOCKS DIDN'T WORK, THE HORN WAS DEAD, THE WINDOW LOCKS DIDN'T WORK AND THE STEERING WAS LOCKED. I GOT THE ATTENTION OF A PERSON PASSING AND THEY OPENED THE DOOR FROM THE OUTSIDE. MY DAUGHTER IS TOTALLY DISABLED AND SHE WAS ASLEEP AND THE PASSENGER SEAT. WHAT IF THIS HAD BEEN SOME LIFE OR DEATH MATTER AND WE NEEDED TO GET OUT. IS THIS NORMAL OR IS IT SOMETHING I DIDN'T KNOW TO DO. THERE HAVE BEEN SO MANY RECALLS ON THIS CAR, IT SHOULD HAVE BEEN A TOTAL RECALL. I AM SO AFRAID FOR OUR LIVES AND I DON'T KNOW WHAT TO DO. TERRIFIED TO GET IN IT WITH HER AND GO ANY WHERE. IS THERE ANYTHING I CAN DO TO STAY ALIVE UNTIL IT'S PAID OFF? *TR

Mileage: 65,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE DEALER WAS CONTACTED IN REFERENCE TO NHTSA CAMPAIGN NUMBERS: 14V047000 (ELECTRICAL SYSTEM), 14V171000 (ELECTRICAL SYSTEM), AND 14V153000 (STEERING). THE CONTACT INDICATED THAT THE WARNING LAMP ILLUMINATED FOR THE AIR BAG AND REMAINED LIT. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS UNABLE TO PROVIDE A REASONABLE DATE TO PERFORM THE RECALL REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.

Mileage: 84,000

I HAVE HAD MY RECALL COMPETED ON MY IGNITION SWITCH, HOWEVER, I AM CONCERNED BECAUSE I STILL HAVE AN ISSUE WHERE I TURN OFF THE CAR AND TAKE THE KEY OUT OF THE IGNITION, AND EITHER I HEAR THE ENGINE STILL RUN SLIGHTLY, BUT MORE COMMONLY THE ISSUE IS THAT THE DOOR CHIMES AS IF I OPENED THE DOOR WITH THE KEY STILL IN THE IGNITION (ALTHOUGH IT IS NOT). I THOUGHT THE REPLACEMENT AFTER THIS RECALL WOULD FIX THE PROBLEM AS I HAD PREVIOUSLY BROUGHT IT TO THE DEALERSHIP AND THEY COULD NOT "DUPLICATE IT" OR SEE ANY IMMEDIATE ISSUES. SHOULD I BE CONCERNED THAT THIS IS STILL HAPPENING AFTER THE RECALL? *TR

Mileage: 48,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE BOTTOM PART OF THE STEERING COLUMN AS THE STEERING WHEEL SEIZED. IN ADDITION, THE CONTACT STATED THAT THE IGNITION BECAME FRACTURED WHILE IN THE ON POSITION AS THE ESC AND THE CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION AND THE POWER STEERING MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,000.

Mileage: 19,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN REPLACED THE IGNITION SWITCH. HOWEVER, THE FAILURE RECURRED INTERMITTENTLY. IN ADDITION, THE CONTACT INDICATED THAT THE AIR BAG SENSOR ILLUMINATED. THE CONTACT WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM). THE AIR BAG FAILURE WAS NOT DIAGNOSED AND THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 12/09/14*LJ UPDATED 5/11/2015 *JS

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN REPLACED THE IGNITION SWITCH. HOWEVER, THE FAILURE RECURRED INTERMITTENTLY. IN ADDITION, THE CONTACT INDICATED THAT THE AIR BAG SENSOR ILLUMINATED. THE CONTACT WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM). THE AIR BAG FAILURE WAS NOT DIAGNOSED AND THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 12/09/14*LJ UPDATED 5/11/2015 *JS

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT AFTER THE VEHICLE BEING SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14E021000 (ELECTRICAL SYSTEM), THE ENGINE FAILED TO START AFTER SEVERAL ATTEMPTS AND THAT THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE IGNITION FAILED TO START THE VEHICLE AND THE STEERING COLUMN FAILED TO LOCK WHEN THE ENGINE WAS TURNED OFF. THE FAILURES OCCURRED MULTIPLE TIMES. THE CONTACT STATED THAT THE FAILURES BEGAN AFTER THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14E021000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

Mileage: 53,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14E021000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

IN APRIL 2013 OUR SERVICE AIR BAG LIGHT ON THE PASSENGER SIDE STARTED COMING ON AND OFF AT VARIED TIMES. THERE WAS NO RHYME OR REASON FOR WHEN IT WENT ON OR OFF. OUR DEALER STATED THAT IF THE SERVICE AIR BAG LIGHT WAS OFF AT THE TIME OF AN ACCIDENT, THE AIR BAGS WOULD NOT DEPLOY (SCARED US INTO THE REPAIR).THE CAR WAS JUST OUT OF OUR EXTENDED WARRANTY PERIOD OF 4 YR 48000 MILES. SO WE WOULD NEED TO PAY FOR THE REPAIR. THE REPAIR WAS A CONNECTOR MODULE AND TOTAL COST WAS 264.59 FOR THE REPAIR. AFTER IT WAS REPAIRED I STARTED FINDING ALL KINDS OF SIMILAR ISSUES WITH CHEVY CARS AND TRUCKS, INCLUDING VARIOUS YEARS OF THE HHR. I CONTACTED GM BUT THEY REFUSED TO COVER THIS REPAIR STATING THEY KNEW OF NO ISSUES REGARDING A SERVICE AIR BAG LIGHT COMING ON AND OFF. THIS WAS OBVIOUS A LIE SINCE IT'S ALL OVER THE INTERNET AND CHEVY HAS RECALLED SOME CARS AND TRUCKS FOR THE SAME EXACT PROBLEM. I FEEL THAT WE CAN'T BE SURE IF THE AIR BAG WOULD WORK DURING A CRASH IT IS A SAFETY ISSUE AND SHOULD BE REPAIRED AT NO COST. THE COST OF THE REPAIR FOR THE ACTUAL WORK DONE IS HIGHWAY ROBBERY - PARTS WERE 17.28 THE REST OF LABOR! GM NEEDS TO TAKE CARE OF THIS ISSUE AND RECALL THE CARS - OR AT THE LEAST, REPAIR FOR FREE WHEN THE ISSUE ARISES. *TR

Mileage: 47,061

I HAVE A 2009 CHEVY HHR WAS HAS 2 RECALLS ON IT. I CALLED TO MAKE AN APPOINTMENT TO GET THE RECALLS REPAIRED ON MY CAR AS SOON AS I RECEIVED THE FIRST WHICH WAS 06/09/2014. I WAS TOLD THE PARTS WOULD HAVE TO BE ORDERED AND I WOULD GET A CALL WHEN THEY CAME IN. ON TUES 08/26/2014 I RECEIVED A CAR IN THE MAIL THAT THE PARTS WERE IN AND THAT I SHOULD CALL TO MAKE AN APPOINTMENT. I CALLED [XXX] THAT SAME DAY, AND GOT AN APPOINTMENT THAT THURS. 08/28/2014. WE DROPPED THE CAR OFF THAT WEDS. NIGHT. I WAS NEVER TOLD HOW LONG THE SERVICE WOULD TAKE . SO I CALLED ON 08/28/2014 IN THE AFTERNOON AND WAS TOLD IT WOULD NOT BE READY UNTIL FRIDAY. TRYING TO GET THROUGH TO TALK WITH A PERSON AT [XXX] TAKES ANYWHERE FROM 20 TO 30 MINUTES TO TALK WITH SOMEONE. I WAS NEVER ASKED IF I NEEDED A LONER CAR OR ANYTHING. FRIDAY 08/29/2014 WE PICK THE CAR UP AROUND 7PM BECAUSE THAT'S WHEN IT WAS FINISHED. ON SATURDAY 08/30/2014 WE HAD TO HAVE THE CAR TOWED BACK TO [XXX] BECAUSE THE KEY WAS STUCK IN THE BRAND NEW IGNITION AND THE CAR WOULD NOT START. I DID NOT RECEIVE A PHONE CALL ONCE THE CAR GOT THERE, AND OF COURSE IT WAS A HOLIDAY WEEKEND SO THEY WERE NOT GOING TO BE OPEN THAT FOLLOWING MONDAY 09/01/2014. I DROVE BY [XXX] ON SUNDAY JUST TO MAKE SURE IT WAS THERE, AND IT WAS WITH THE KEYS STILL STUCK IN THE IGNITION. I CALLED ON TUESDAY 09/02/2014 TO FIND OUT WHAT THE STATUS WAS, I WAS TOLD THEY WERE WORKING ON IT. I HAPPENDTO BE IN THE NEIGHBORHOOD SO I STOPPED BY TO CHECK, IT WAS STILL IN THE SAME SPOT NEVER EVEN LOOKED AT, I WAS TOLD BY MIKE THE MANAGER( WHO WAS VERY RUDE) THAT OTHER PEOPLE HAD APPOINTMENT FOR TODAY AND THAT I WOULD HAVE TO WAIT, I TOLD HIM I SHOULD BE A PRIORITY BECAUSE MY APPOINTMENT WAS LAST WEEK AND THE CAR SHOULD HAVE BEEN FIXED RIGHT THAT TIME. HE HAD THE NERVE TO ASK ME DID IT WORK WHEN YOU LEFT HERE., IM JUST GETTING MY CAR BACK TODAY 09/03/2014. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING, ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2009 HHR. WE HAVE HAD SO MUCH TROUBLE WITH IS CAR, I DON'T HAVE THE SPACE TO TELL YOU ALL THE COMPLAINTS. THIS IS THE LATEST HAPPENING; WIFE CALLS ME FROM TOWN, CANT GET OUT OF THE CAR, DOOR WONT OPEN. FINALLY HAD TO CRAWL OVER THE CONSOLE AND EXIT ON THE PASSENGER SIDE. QUIET A FEAT FOR A 260 LB 72 YEAR OLD LADY. NOW I READ ON THE INTERNET THIS IS A ONGOING PROBLEM FOR HHR GOING ALL THE WAY BACK TO 2007. ONE PERSON SAID THE DEALER CHARGED $450.00, BECAUSE THE WHOLE DOOR PANEL HAD TO BE REPLACED. GM IS CERTAINLY AWARE OF THE DEFECTIVE DOOR LOCKS AND LATCHES ON THE HHR. WHEN SOME GETS BURNED ALIVE BECAUSE THEY CANT GET OUT OF THE CAR GM CANNOT SAY THE WERE NOT AWARE OF THE FAILURES OF THE DOOR LATCHES BECAUSE THERE ARE HUNDREDS OF COMPLAINTS ABOUT THE DOORS FAILING TO OPEN. THIS IS JUST THE LATEST PROBLEM WE HAVE WITH THIS CAR.,BUT RIGHT NOW THIS IS THE MOST IMPORTANT THING FOR ME TO REGISTER THIS COMPLAINT IN CASE MY WIFE IS TRAPPED IN THIS CAR AGAIN AND SUSTAINS INJURY. *TR

Mileage: 99,998

SERVICE AIR BAG- THIS MESSAGE COMES UP A LOT WHEN CAR IS STARTED. IT IS COMING UP MORE OFTEN NOW THOUGH. THIS VEHICLE HAS NOT BEEN IN AN ACCIDENT. I HAVE SEEN ON LINE THAT OTHER GM VEHICLES ARE BEING RECALLED FOR THIS PROBLEM. TALKED TO MY CHEVY DEALER ABOUT THIS AND HE SAID THAT THERE IS NO RECALL AND IT IS OUR ISSUE. OUR HHR HAS BEEN RECALLED FOR IGNITION SWITCH AND A POWER STEERING ISSUE SO FAR. I FEEL THAT THE SERVICE AIR BAG LIGHT IS JUST ANOTHER GM PROBLEM. WITH THIS WARNING LIGHT ON, I DO NOT KNOW IF OUR AIR BAGS WILL DEPLOY. ARE OUR LIVES IN JEOPARDY? *TR

Mileage: 39,750

WINDOW SWITCHES DON'T WORK FOR PASSAGE SIDE ON DRIVERS DOOR. ANY TIME PUSHED IT SMELLS LIKE THEY ARE BURNING. I WAS TOLD THAT I WOULD HAVE TO PAY FOR THE FIX EVEN THOUGH IT WAS UNDER WARRANTY. IT STILL ISN'T FIXED WE JUST DON'T USE THEM. THE BACK UP LIGHTS NEVER WORK AND THE DEALER WANT TO ALWAYS SAY IT A BAD BULB. I REPLACED A BULB AT THE DEALER IN FRONT THEM AND THEY SAID IT MUST OF BEEN A BAD BULB. I'VE REPLACED AT LEAST 15 BULBS IN 3 YEARS. I ALSO HAD TO PAY FOR AIRBAG CENSORS WHEN THEY WENT BAD AND UNDER WARRANTY. CHEVY DOESN'T KEEP THEIR WARRANTIES AND MAKE UP REASONS WHY THEY DON'T HAVE TO COVER THE PROBLEMS. *TR

Mileage: 38,650

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT WAS UNABLE TO START THE VEHICLE AFTER NUMEROUS ATTEMPTS. THE VEHICLE WAS RECENTLY REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN AND FAILURE MILEAGE WERE UNAVAILABLE.

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V171000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE DEALER DID NOT KNOW WHEN THE PART WOULD ARRIVE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 9/12/14*CN THE ISSUE WAS RESOLVED. UPDATED 09/23/14

I HAVE BEEN TRYING T O GET MY SONS IGNITION SWITCH RECALLED FIXED ON HIS HHR SINCE JUNE 4, 2014. THE DEALERSHIP AND CHEVROLET CUSTOMER ASSISTANCE CENTER BOTH KEEP TELLING ME THE PART WILL BE COMING. I WAS TOLD SIX WEEKS. IT HAS BEEN LONGER THAN SIX WEEKS AND THEY HAVE NO IDEA WHEN I WILL GET THE PART! *TR

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V047000 ( AIR BAGS , ELECTRICAL SYSTEM ) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

WENT TO LEAVE FROM FRIEND'S HOUSE, VEHICLE WOULD NOT START.CALLED TOW TRUCK, BUT BY THE TIME ( 2 HRS ) I WAITED CAR STARTED-UP.CANCELLED TOW TRUCK. NEXT TIME WHILE MAKING TURN, POWER STEERING STOPPED WORKING. IT HAS NOT WORKED SINCE APPROX 05/21/14. CALLED THE DEALER TO MAKE APPOINTMENT ON 06/03/14. THEY GIVE ME THE PAPERS SERVICES. AND THEY TOLD ME IT WILL PROBABLY TAKE BETWEEN 6 WEEKS TO 7 WEEKS FOR THEM TO GET THE PART.I BEEN CALLING, STILL WAITING FOR THE PARTS. ON ANOTHER NOTE, I TOLD THEM ABOUT MY CONDITION. I HAVE ONE ARM THE IS VERY HARD FOR ME TO DRIVE WITH OUT POWER STEERING. I HAD SURGERY ON MY LEFT ARM. ( A SURVIVOR OF SARCOMA). FOR THEM MAYBE IS NOTHING. I DON'T WANT THEM TO FEEL SORRY FOR ME. I JUST WANT TO FALLOW THE RULES, AND THE PROMISES THEY MAKE TO ME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 58,000

I BOUGHT MY HHR BRAND NEW. WITHIN WEEKS OF HAVING IT, THE BRAKES HAD TO BE REPLACED DUE TO WARPING. THIS HAS BECOME AN EVERY SIX MONTH ROUTINE NOW. THE BRAKES DON'T ALWAYS CATCH AND CAN BE SCARY WHEN TRYING TO SLOW DOWN. I'VE BARELY AVOIDED WRECKS SEVERAL TIMES, AND USUALLY THAT INVOLVES STEERING TOWARDS A DITCH. *JS

VEHICLE RAN FINE ENTIRE DAY(12-20-2013), I PARKED TO SHOP WITH MY WIFE AT A LOCAL MALL. WHEN WE WERE READY TO LEAVE THE VEHICLE WOULD TURN OVER AND THEN IMMEDIATELY SHUT OFF. THIS HAPPENED AT LEAST 10 TIMES, MY BATTERY WAS BEGINNING TO DRAIN SO I STOPPED. MY WIFE AND I DECIDED TO CONTINUE OUR SHOPPING AND COME BACK TO VEHICLE LATER. ONCE AGAIN I STARTED THE VEHICLE AND IT IMMEDIATELY SHUT OFF. I HAD TO CALL A TOWING SERVICE (AAA) TO TOW US TO A LOCAL REPAIR SHOP. THE NEXT DAY I WAS TOLD THE VEHICLE STARTED FINE AND THEY COULD NOT FIND ANY PROBLEM. THE MECHANIC DID TELL US THAT THE VEHICLE HAD PREVIOUS ERROR CODES FROM LAST NIGHT POINTING TO IGNITION AND STARTER UNITS, BUT THEY FOUND NO PROBLEMS. I HAVE RECEIVED NUMEROUS RECALL NOTICES FROM GM DESCRIBING THIS VERY THING AND HAVE REQUESTED A FULL REFUND OF MY TOWING FEES ($95.00 INVOICE#73066) AND TRYING TO SET UP MY REPAIR SINCE THE RECALL NOTICES WENT OUT IN APRIL 2014. I HAVE NOT HEARD ANYTHING SINCE. GM CASE # [XXX] OPERATOR (JIM). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS

Mileage: 51,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14E021000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT HE HAD CONTACTED THE DEALER AND THE MANUFACTURER NUMEROUS TIMES AND WERE UNCERTAIN OF WHEN THE PARTS WOULD BE AVAILABLE FOR THE RECALL REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE.

TL * THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 14V047000 (AIR BAG, ELECTRICAL SYSTEM) AND 14V171000 (ELECTRICAL SYSTEM). THE DEALER STATED THAT THE PARTS FOR THE REPAIR WERE UNAVAILABLE AND WOULD NOT ARRIVE FOR SEVERAL MONTHS. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 14E021000 (IGNITION SWITCH). THE CONTACT STATED THAT THE IGNITION SWITCH HAD BEEN REPLACED THREE TIMES PRIOR TO RECEIVING THE RECALL NOTIFICATION. IN ADDITION, ONE OF THE DOORS ON THE VEHICLE WAS UNABLE TO BE OPENED. THE CONTACT HAD TO OPEN THE WINDOW IN ORDER TO OPEN THE DOOR. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.

Mileage: 87,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PARTS FOR THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PERFORM THE REPAIR. THE VEHICLE HAD NOT EXPERIENCED A FAILURE.

TURNED THE KEY AND STARTED MY CAR AND THEN I COULDN'T TURN IT OFF. I COULD TAKE THE KEY OUT BUT THE VEHICLE WOULD NOT SHUT OFF AS THE IGNITION SWITCH APPEARS TO BE STUCK IN THE ON POSITION. TOOK IT TO GM DEALER IN SALINAS TO ASK ABOUT IT BUT SAID COULD NOT ASSIST ME TILL WEDNESDAY, GRANTED IT WAS SATURDAY SO OKAY, BUT COULD NOT HELP ME SHUT OFF THE VEHICLE. SAID IT MOST LIKELY WOULD NOT BE ASSOCIATED WITH THE RECALL THOUGH IT SEEMS RELATED. *TR

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V171000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL AND THAT HE WAS CONCERNED FOR HIS SAFETY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 14V171000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT HE WAS CONCERNED FOR HIS SAFETY SINCE THE PARTS WERE NOT AVAILABLE IN ORDER TO DO THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE HAD NOT EXPERIENCE THE FAILURE.

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT WHILE TRAVELING 50 MPH, THE WHEEL WOBBLED. THE CONTACT ALSO MENTIONED THAT THE WIPERS FAILED TO FUNCTION AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE IGNITION LOCK AND ROTORS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000 AND THE CURRENT MILEAGE WAS 90,000.

Mileage: 31,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTS WOULD ILLUMINATE INTERMITTENTLY. ADDITIONALLY, THE CONTACT WAS CRASHED INTO FROM THE REAR BY ANOTHER VEHICLE, CAUSING THE CONTACT TO CRASH INTO A GUARD RAIL. THE CONTACT WAS TAKEN TO A HOSPITAL FOR TREATMENT OF MILD WHIPLASH AND BRUISING TO THE CHEST. THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBERS: 14V171000 (ELECTRICAL SYSTEM), 14V171000 (ELECTRICAL SYSTEM), AND 14V047000 (AIR BAGS , ELECTRICAL SYSTEM) BUT DID NOT PREVENT THE FAILURES FROM RECURRING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 51,000.

Mileage: 51,000

AFTER PULLING THE VEHICLE INTO A PARKING SPACE, I ATTEMPTED TO SWITCH THE IGNITION TO THE OFF POSITION. THE SWITCH WOULD NOT MOVE FROM THE RUN POSITION TO THE OFF POSITION. HOWEVER; IT WOULD MOVE FROM THE RUN POSITION TO THE START POSITION. THIS FAILURE TO ROTATE TO THE OFF POSITION LEFT THE ENGINE RUNNING. KEY COULD NOT BE REMOVED FROM THE IGNITION. *TR

Mileage: 58,963

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE KEY WAS BECAME STUCK IN THE IGNITION AND THE VEHICLE FAILED TO POWER OFF. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000, AND THE CURRENT MILEAGE WAS 105,000.

Mileage: 104,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 14V047000 (AIR BAGS , ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. RK

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE KEY WOULD BECOME STUCK IN THE IGNITION AND THE VEHICLE COULD NOT BE SHUT OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION MODULE AND THE IGNITION SWITCH NEEDED TO BE REPLACED .THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBERS: 14V171000 (ELECTRICAL SYSTEM) OR 14V047000 (ELECTRICAL SYSTEM). THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54000.

Mileage: 54,000

MY AIR BAG SERVICE INDICATOR LIGHT TURNS ON INTERMITTENTLY. AT LEAST 5 TIMES IN THE PAST YEAR, NO ACCIDENTS, NO PROBLEM SEEN WITH AIR BAGS BY SERVICE DEPT AT DEALER. ???? .THE SAFETY LOCK ON THE DRIVERS SIDE CONTROLS FOR ALL PASSENGER WINDOWS DOES NOT LOCK THE WINDOW OPERATION. BRAKING SYSTEM PROBLEM IN THE PAST 6 MONTHS. IVE RETURNED TO THE MECHANIC 4 TIMES HAD MY BRAKE PADS CHANGED, ROTORS TURNED, ROTORS RESURFACED , ONLY TO HAVE THE SAME PROBLEM.....STEERING WHEEL SHUDDERING BAD WHEN APPLYING THE BRAKE. THE ROTORS OVERHEAT AND WARP, BUT I WILL DRIVE ONLY 2 BLOCKS AND IT HAPPENS. DON'T THINK THAT IS ENOUGH TO OVERHEAT THE ROTORS. *JS

AIR BAG NEEDS SERVICE WARNING LIGHT CAME ON INTERMITTENTLY OVER SEVERAL MONTHS! SCAN DIAGNOSED A PROBLEM WITH A CONNECTOR (PART# 013580234) WAS DEFECTIVE. COST TO REPAIR $231.01 06/14/2013 *TR

Mileage: 25,027

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. THE VEHICLE WAS NOT ABLE TO BE RESTARTED AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 147,000.

Mileage: 147,000

TAKEN THE CAR TO DEALER MULTIPLE TIMES, FOR POWER STEERING FAILURE AS WELL AS THE CAR STALLING.. WAS TOLD THERE WAS NOTHING THAT COULD BE DONE ABOUT THE CAR... WAS SIDE SWIPED ON ROAD ON 03/14/2014... CAR BARELY TAPPED US AND WE LOST CONTROL OF THE CAR DUE TO POWER STEERING ISSUE... RAN INTO THE GUARDRAIL.. CAR WAS TOTALED WHILE THE OTHER CAR (A 2005 TOYOTA PRIUS) DROVE HOME... DRIVER HAD HEAD INJURIES WHILE PASSENGER HAD CONTUSIONS TO HIS RIGHT HAND FROM AIRBAGS. THIS CAR IS A DEATH TRAP WAITING TO HAPPEN.. *TR

Mileage: 107,750

I WAS DRIVING THE VEHICLE- 2009 CHEVROLET HHR AND I ATTEMPTED TO PARK IN AN AUTO DEALER PARKING LOT WHEN I WAS UNABLE TO TURN THE VEHICLE OFF! I COULD NOT TURN THE KEY AND I COULD NOT GET THE KEY OUT OF THE IGNITION SWITCH SO THE VEHICLE JUST CONTINUED RUNNING. I DROVE HOME AND REMOVED THE MAIN FUSE WHICH RESULTED IN THE VEHICLE SHUTTING DOWN.I HAD TO HAVE THE VEHICLE TOWED TO A CHEVROLET DEALER WHERE THE SWITCH AND KEY WERE REPLACED AT AN EXPENSE OF ALMOST THREE HUNDRED DOLLARS. PRIOR TO THAT PROBLEM AND EVEN NOW SINCE THE REPAIRS WERE MADE I HAVE TO MANIPULATE THE KEY TO START THE VEHICLE. I CERTAINLY HOPE GM WILL HONOR THIS SITUATION AS I HAD PREVIOUS NIGHTMARISH EXPERIENCE WITH THEM WHEN I OWNED A 1999 MALIBU (REMEMBER THE DEXCOOL CRISIS) AND AFTER SPENDING A CONSIDERABLE AMOUNT OF MONEY(OVER $2,000) IN ENGINE/INTAKE/WATER PUMP.THERMOSTAT REPAIRS THE CLASS ACTION RESULTED IN MY GETTING A CHECK FOR $21.00(THAT'S TWENTY ONE). IF THIS SITUATION IS RESOLVED I WOULD SIMPLY LOOK FORWARD TO BEING REIMBURSED FOR THE $291.00 I JUST SPENT AND HAVING THE IGNITION SYSTEM CHECKED THOROUGHLY FOR DEFECTS AND/OR POTENTIAL DANGER. IT IS SO SHAMEFUL THAT THESE AUTO MAKERS AND DEALERS ARE SO[XXX] DISHONEST. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 128,227

WHILE DRIVING IN A PARKING LOT I HEARD A DING, LOOKED DOWN AT THE DASH AND SAW THAT A POWER STEERING WARNING LIGHT WAS ON. I TRIED PULLING INTO A PARKING SPACE AND NOTICED THAT I HAD NO POWER STEERING ASSIST AND HAD TO MUSCLE THE CAR OVER. I TURNED OFF THE ENGINE, RESTARTED IT AND EVERYTHING SEEMED OK. THIS ISSUE STARTED HAPPENING EVERY FEW DAYS AFTER THAT, SOMETIMES AT HIGHWAY SPEED. THIS IS A VERY DANGEROUS SITUATION, HAD THIS BEEN A LESS STRONG PERSON LIKE MY WIFE OR AN ELDERLY PERSON SHE WOULD NOT HAVE HAD THE STRENGTH TO STEER THE CAR! AFTER DOING EXTENSIVE RESEARCH I WAS SHOCKED AT WHAT I FOUND. THE HHR IS BUILT ON A CHEVY COBALT CHASSIS, AND THE COBALT HAS A RECALL FOR THIS SAME EXACT ISSUE BUT CHEVY HAD NOT HAD A RECALL ON THE HHR, NOT IS THE US ANYWAY. CANADA HAS FORCED GM TO DO A RECALL ON THE HHR FOR THIS SAME EXACT ISSUE BUT TO DATE IT HAS NOT BEEN DONE IN THE US. THE DEFECTIVE STEERING MOTOR PART NUMBER RECALLED ON THE COBALT WAS THE SAME EXACT PART NUMBER AS THE HHR, SO WHY HAS THIS NOT BEEN ADDRESSED ON THE HHR? IF YOU'LL READ SOME OF THE HHR FORUMS YOU'LL LEARN THAT MINE WAS NOT AS ISOLATED OCCURRENCE, IT IS VERY COMMON AND SEEMS TO START HAPPENING WHEN THE CARS GET AROUND 50,000 MILES. HAD THIS HAPPENED TO AN ELDER PERSON AT HIGHWAY SPEEDS CHANCES ARE THEY WOULD NOT HAVE BEEN ABLE TO CONTROL THE VEHICLE, THIS DISABLES THE STEERING! I HAD THIS REPAIRED AT AN ASTRONOMICAL COST OF OVER $800. MY CAR WAS STILL UNDER WARRANTY, BUT SURPRISE SURPRISE GM SAID THIS IS NOT COVERED UNDER THE CHASSIS WARRANTY? WHAT, THE STEERING IS NOT A COMPONENT OF THE CHASSIS? THIS ISSUE NEEDS TO BE ADDRESSED, IM SURPRISED SOMEONE'S LIFE HAS NOT ALREADY BEEN LOST OVER THIS ISSUE. PLEASE FORCE GM TO RECALL THIS ISSUE AND REFUND ONES LIKE ME THAT HAVE HAD TO PAY OUT OF OUR POCKETS TO HAVE THIS REPAIRED. *TR

Mileage: 52,000

HEADLIGHTS WILL GO OUT SUDDENLY WHILE DRIVING DOWN THE HIGHWAY. HAVE REPLACED THE HEADLIGHTS NUMEROUS TIMES! THIS COULD CAUSE A CRASH! SOMETHING NEEDS TO BE DONE! *TR

Mileage: 65,000

WHEN I PULLED INTO MY DRIVEWAY I COULD NOT SHUT MY CAR OFF. IT WOULD NOT TURN AND I COULD NOT GET THE KEY OUT. I HAD TO DRIVE IT TO THE DEALER, THANKFULLY THEY WERE STILL OPEN FOR THE DAY, TO HAVE IT FIXED. I ENDED UP PAYING ABOUT $100 TO HAVE THE IGNITION CYLINDER RE-KEYED. *TR

Mileage: 120,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE ENGINE STALLED NUMEROUS TIMES WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE MECHANIC, WHO PERFORMED A DIAGNOSTIC AND LOCATED THE FAILURE AT THE IGNITION SWITCH. THE IGNITION SWITCH WAS REPLACED. THE MANUFACTURER ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 14V047000 (ELECTRICAL SYSTEM). THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000 AND THE APPROXIMATE CURRENT MILEAGE WAS 50,000.

Mileage: 40,000

WHEN I PARKED MY CAR IN THE DRIVEWAY MY KEYS GOT STUCK IN THE IGNITION AND I COULDN'T TURN MY CAR OFF.I HAD TO GET IT TOWED TO A DEALERS WHO REPLACED THE IGNITION. THE NEXT DAY MY SECURITY LIGHT WENT ON SO I TOOK IT BACK TO THE DEALERS THEY WE'RE VERY BUSY SO THEY CHECKED TO SEE IF MY KEYS WERE PROGRAMMED THEN THE LIGHT WENT OFF SO WE THOUGHT IT WAS OK. I LEFT THE DEALERS AND WITHIN 200FT MY HHR STALLED AND DOORS LOCKED WITH ME INSIDE THE VEHICLE. I CALLED THEM BACK WITH MY CELLPHONE FROM INSIDE THE CAR THEN THE DOORS SUDDENLY UNLOCKED AND I WAS ABLE TO DRIVE BACK TO THE DEALERS.THEY GAVE ME A CAR TO USE. I LEFT MY HHR THERE SO THEY COULD HOOK IT UP TO THE COMPUTER TO SEE WHAT WAS WRONG. ALOT OF CODES CAME UP THEY SAID BUT THEY CLEARED THEM AND SAID THEY REPROGRAMMED MY KEYS. THE ONLY CODE LEFT WAS A ICP CODE BUT THEY SAID I DIDN'T NEED A ICP PANEL SO I TOOK MY CAR BACK. WHEN I CAME OUT OF WORK AT 1AM I UNLOCKED MY CAR AND STARTED MY HHR UP. IT STALLED IMMEDITATLY.WITH THE KEYS STUCK IN THE START POSITION I TRIED IT AGAIN AFTER ABOUT 10 MIN AND IT STARTED UP AND I DROVE HOME. I CALLED THE DEALER AGAIN AND THEY SAID BRING IT MONDAY AGAIN BUT THEY CANT LEND ME A CAR UNTIL ITS FIXED OR PROMISE THAT THEY CAN FIX IT. I TRIED TO START IT NOW AND I CAN BUT I REALLY AM AFRAID TO DRIVE IT BUT I HAVE TOO TO BRING IT BACK TO THE DEALERS. VERY SCARY AND BOTHERSOME THING. I INCREASED MY INSURANCE AND WILL BE ONLY TAKING SIDEROADS UNTIL SOMEONE FIGURES THIS OUT. *TR

Mileage: 82,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE KEY BECAME LODGED IN THE IGNITION SWITCH, PREVENTING THE CONTACT FROM POWERING OFF THE VEHICLE. THE CONTACT MENTIONED THAT IN ORDER TO POWER OFF THE VEHICLE, THE BATTERY HAD TO BE DISCONNECTED AND A FUSE HAD TO BE REMOVED. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 65,500.

Mileage: 65,500

IGNITION CYLINDER WILL NOT RELEASE THE KEY. IGNITION RELEASE SPRING WORKS (MOVES FREELY) YET WILL NOT RELEASE THE KEY. I HAD TO REMOVE THE FUEL PUMP FUSE TO TURN OFF THE CAR AND, SINCE THE KEY WAS FROZEN IN THE ON POSITION, DISCONNECT THE BATTERY. I WAS INFORMED THAT THE 'KEY STUCK' ISSUE WAS ADDRESSED UNDER THE CHEVY SERVICE BULLETIN (09-02-35-005B, FEB 4, 2010) YET NOT ON RECALL LIST. WAS THERE A RECALL ON THIS PROBLEM? *TR

DROVE HHR TODAY, AND WHEN I WENT TO TURN OFF IGNITION, I COULD NOT TURN THE CAR OFF. HAD TO DISCONNECT THE BATTERY, AND PULL A FUSE. TAKING CAR IN TOMORROW FOR REPAIR. THERE WAS A MECHANIC IN THE LOT I WAS IN, WHO STATED THIS IS NOT THE FIRST TIME HE HAS SEEN THIS PROBLEM ON HHR IGNITION PROBLEM. STATED IT IS A TUMBLER ISSUE, AND CHEVY IS AWARE OF THIS. *TR

Mileage: 60,200

WHILE DRIVING THE 2009 CHEVY HHR BACK FROM WORK, WITHOUT WARNING, THE ELECTRIC POWER STEERING STOPPED AND A WARNING MESSAGE CAME UP ON THE DIC. ONCE IGNITION WAS SHUT OFF THE PROBLEM CLEARED TEMPORARILY. OVER THE PAST 24 HOURS THE POWER STEERING HAS CONTINUED TO EXHIBIT THE SAME ERRATIC BEHAVIOR. *TR

WHILE DRIVING AT VARIOUS SPEEDS THE POWER STEERING GOES OUT MAKING THE DIFFICULT TO CONTROL. I DID RESEARCH ONLY TO FIND THAT MANY OTHER HHR OWNERS EXPERIENCED THE SAME ISSUE AND SEVERAL OTHER CHEVY MODELS WERE RECALLED FOR THE SAME ISSUE. THE CHEVY DEALER VERIFIED THAT THE ISSUE I WAS HAVING (FAILURE OF THE POWER STEERING MOTOR) WAS THE SAME ISSUE SEEN IN MANY OTHER CHEVY MODELS. CHEVY WOULD NOT FIX IT AND WASHED THEIR HANDS OF IT. THIS HAS HAPPENED AT VARIOUS SPEEDS. RESTARTING THE CAR TEMPORARILY FIXES IT. *TR

Mileage: 60,000

THIS IS MY 2ND HHR FIRST WAS GREAT THIS IS HORRIBLE. FIRST PROBLEM WAS MY LOCKING MECHANISM ON DRIVERS SIDE WOULD NOT WORK. AFTER THE THIRD TIME IN THE DEALERSHIP THEY CHANGED OUT THE LOCK MECHANISM. THEN I STARTED HAVING PROBLEMS WITH MY WINDOW NOT ROLLING DOWN AND MY DASH LIGHT GOING OUT FOR A PERIOD OF 2-3 SECONDS. THEY FIXED THE WINDOW BUT COULD NEVER FIND OUT WHAT WAS GOING ON WITH THE DASH. THEN MY AIRBAG SERVICE LIGHT STARTED COMING ON I HAD TO TAKE IN TWICE FOR THIS INCIDENT. MY STEERING PROBLEM STARTED WHEN I TOOK MY SON IN TO DO HIS DRIVING TEST AND ALL OF A SUDDEN IT BECAME VERY DIFFICULT TO TURN. WE PARKED THE CAR GAVE IT A FEW MINUTES AND STARTED DRIVING AGAIN, DID THE TEST AND ON THE WAY HOME IT HAPPENED AGAIN. WE HAVE JUST HAD TO MANY PROBLEMS WITH THIS VEHICLE. *TR

Mileage: 35,543

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT AFTER A LONG DRIVE, THE VEHICLE STARTED TO HAVE A VERY STRANGE SMELL AND THE CONTACT FELT SICK. THE CONTACT TOOK THE VEHICLE TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THE BATTERY AND BATTERY TUBE WAS LEAKING AND THE FLUID HAD BREACHED THE INTERIOR OF THE VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 38,000. *TR

Mileage: 38,000

IN LATE 2010, I DECIDED TO BUY MY WIFE A CAR; FIRST I BOUGHT A CHEVY COBALT FIRST WEEK OF HAVING IT I WAS HAVING TOO MANY PROBLEMS, SO I TOLD IT BACK TO THE DEALER (LUCKY MY COUSIN KNEW THE OWNER OF THE DEALER), I WAS ABLE TO TRADE IT IN FOR A HHR. WHILE DRIVING ON THE HIGHWAY AT A SPEED OF 50 OR SO MILE I WENT TO TURN THE CORNER AND THE STEERING WHEEL WAS VERY HARD TO TURN, I PROCEEDED TO GET THE CAR IN A PARKING LOT TO SEE WHAT WAS GOING ON AND TO SEE IF I NEEDED SO POWER STEERING, COULD NOT FIND A PLACE TO PUT THE POWER STEERING FLUID. SO I TURNED OFF THE CAR AND AFTER AROUND 5 MINUTES I WAS ABLE TO DRIVE FOR ANOTHER MILE AND IT DID THE SAME THING. IT WAS VERY DIFFICULT TO TURN THE CORNER; IT WAS LIKE HAVING MANUAL STEERING. I WAS IN NEW JERSEY AND I HAD TO DRIVE BACK TO MARYLAND WITHOUT POWER STEERING. WHEN I TOOK IT TO ONE OF MY SHOPS IT GET MY CAR FIX AT ALL THE TIME HE INFORMED MY THE HHR'S HAS ELECTRICAL POWER STEERING PUMP THAT CAN ONLY BE FIX BY THE DEALER. WENT ON THE INTERNET TO SEE IF I WAS THE ONLY ONE WITH THIS PROBLEM AND COME TO FIND OUT THAT THERE ARE NUMEROUS PEOPLE WITH THE SAME PROBLEMS WITH THE CHEVY COBALT AND HHR, HOWEVER THERE ARE ONLY RECALLS FOR COBALTS, NOT THE HHR THESE TWO VEHICLES ARE MADE BY THE SAME COMPANY. CAN YOU PLEASE RESPOND, BECAUSE IM STILL TRYING TO GET THE MONEY TOGETHER TO GET IT FIX; I KNOW ITS GOING TO COST ME A ARM AND LEGS TO GET IT FIXED, BECAUSE I HAVE TO GO TO THE DEALER, TOO BAD BECAUSE THE MAKERS OF THESE CARS HAVE ALL THE MONEY AND THEY KEEP PIMPING OUT THE CONSUMERS. REAL SAD. OH FEEL FREE TO CALL ME AND TO SHARE MY LETTER WITH THE VEHICLE MANUFACTURER. MY HHR IS SITTING IN MY DRIVEWAY UNTIL I GET THE MONEY TO FIX IT, HOPEFULLY SOON. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 70,000

I TURNED THE KEY AND STARTED MY CAR AND THEN I COULDN'T TURN IT OFF. I COULD TAKE THE KEY OUT BUT IT WOULDN'T SHUT OFF > I SEE THAT THERE ARE MANY PROBLEMS ONLINE LIKE THIS BUT I DON'T SEE A RECALL. THIS IS GOING TO COST ME ALMOST $ 500.00. *TR

Mileage: 68,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE KEY WOULD NOT TURN THE VEHICLE OFF. THE CONTACT REMOVED THE BATTERY AND THE VEHICLE STILL DID NOT TURN OFF. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE FAILURE MILEAGE AND CURRENT MILEAGES WAS 66,000. *TR

Mileage: 66,000

I PULLED IN MY DRIVEWAY AND PUT THE CAR IN PARK AND COULD NOT TURN OFF THE KEY. I TRIED TO EVERYTHING, STEERING WHEEL, KEY, SHIFTER, BRAKES, ETC AND I COULD NOT TURN THE CAR OFF OR GET THE KEY OUT. I HAD TO PULL A FUSE TO GET THE CAR TO SHUT DOWN. THIS PROBLEM IS SIMILAR, IF NOT EXACTLY, THE SAME OF OTHER COMPLAINTS ON THIS TYPE CAR. I WILL PROBABLY HAVE TO HAVE IT TOWED AND REPAIRED BY A DEALER AT GREAT EXPENSE. NOT GOOD FOR GM. *TR

Mileage: 97,500

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE KEY BECAME LODGED IN THE IGNITION SWITCH, PREVENTING THE ENGINE FROM BEING TURNED OFF. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT THE PROBLEM WAS CAUSED BY AN ELECTRICAL FAILURE. THE MANUFACTURER REFERRED THE CONTACT TO THE DEALER TO HAVE THE REPAIRS PERFORMED. THE FAILURE MILEAGE WAS 43,000.

Mileage: 43,000

BUYERS BEWARE: ON SATURDAY EVENING WE PUT THE HHR INTO PARK AND WENT TO TURN OFF THE KEY AND THE KEY GOT STUCK IN THE IGNITION. TRIED SEVERAL TIMES TO REPUT THE CAR INTO GEAR AND TURN THEY KEY BUT IT WAS PERMANENTLY STUCK IN THE ON POSITION. HAD TO WIND UP PULLING A FUSE OUT OF THE ENGINE TO CUT OFF THE CAR. JUST TOOK IT TO THE DEALERSHIP AND THEY ARE REFUSING TO ACKNOWLEDGE A PROBLEM AND ARE FORCING US TO PAY HUNDREDS OF DOLLARS TO GET THE CAR FIXED. THEY ARE ALSO BLAMING US FOR PULLING THE FUSE AND IT CAUSING AN INDICATOR LIGHT TO COME ON. *TR

Mileage: 60,000

I RECEIVED A POWER STEERING FAILURE MESSAGE ON THE DASH AT THE SAME TIME THAT I LOST POWER STEERING WHILE GOING HOME FROM DROPPING OFF MY CHILD AT DAYCARE. I DROVE HOME WITHOUT THE POWER STEERING, WHEN I SHUT OFF THE CAR AND RESTARTED IT I HAD POWER STEERING AGAIN. THIS POWER STEERING FAILURE HAS HAPPENED MULTIPLE TIMES ON THE HIGHWAY, RESIDENTIAL NEIGHBORHOODS AND IN PARKING LOTS; IN TOTAL ABOUT 10-15 INCIDENTS IN THE LAST MONTH. *TR

Mileage: 70,123

WE OWN A CHEVROLET HHR WHICH LOSES POWER STEERING ALMOST IMMEDIATELY AFTER TURNING THE CAR ON. WE HAVE HAD MANY MANY PROBLEMS WITH THIS CAR SINCE THE BEGINNING. MAINLY STEERING COLUMN PROBLEMS AND POWER STEERING ISSUES. WE ALMOST GOT INTO AN ACCIDENT WHILE TAKING A RIGHT AT LOW SPEED BECAUSE OF HOW HARD THE ''POWER'' (NOT) STEERING WAS. THIS HAS TO BE FIXED NOW!!! IT'S BEEN A WELL KNOWN PROBLEM SINCE THE BEGINNING OF THE HHR LINE UP. HOW COME THIS ISSUE HAS BEEN PARTIALLY RECOGNIZED AND TAKEN CARE OF ON SOME VEHICLES WITH THE EXACT PART NUMBERS?? COBALT, G5?, ANYONE?. PLEASE RESEARCH THIS PROBLEM. *TR

KEY STUCK IN THE IGINITION CAR STILL RUNNING. KEY RELEASE DOESN'T WORK. CAR WAS LEFT RUNNING ALL NIGHT. *TR

Mileage: 64,000

LIKE OTHERS, THERE WERE SOME WARNING BEEPS AND THE MESSAGE APPEARED ON THE DASH "POWER STEERING". THEN THE POWER STEERING WENT OUT. ONCE I CUT THE CAR OFF AND BACK ON, I HAD POWER STEERING BACK. THIS SEEMS VERY SIMILAR TO THE REASON FOR THE RECALL ON THE COBALT AND S5. HAPPENED AGAIN ON 7/26 AND 7/27. *TR

Mileage: 55,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE KEY WAS STUCK IN THE IGNITION, WHICH PREVENTED HIM FROM SHUTTING THE VEHICLE OFF. THE CONTACT STATED THAT IN ORDER TO SHUT OFF THE VEHICLE, HE HAD TO PULL A FUSE AND DISCONNECT THE BATTERY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 67,000.

Mileage: 67,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE KEY WOULD NOT REMOVE FROM THE IGNITION AND THE VEHICLE WOULD NOT SHUT OFF. THE CONTACT HAD TO PULL FUSES AND DISCONNECT THE BATTERY IN ORDER TO SHUT THE VEHICLE OFF. THE VEHICLE HAD NOT BEEN INSPECTED TO DETERMINE THE CAUSE OF FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 51,000.

Mileage: 51,000

WHILE DRIVING IN RAIN WIPER'S STOPPED WORKING AFTER PLAYING WITH SWITCH AND STOPPING PULLING OVER IN A SAFE PLACE WHEN TRAFFIC WOULD LET ME I TURNED CAR KEY SWITCH OFF AND BACK ON TWICE AND THEY STARTED WORKING AGAIN AFTER DEALING WITH THIS MORE THEN ONE TIME DROVE CAR TO A DEALER AFTER TWO DAYS THEY TELL ME THE MAIN FUSE BOX HAS A SHORT IN IT AND WILL NEED TO BE REPLACED I HAVE A BUMPER TO BUMPER EXTENDED COVERAGE AFTER TALKING WITH THE DEALER THEY ARE TELLING ME THIS IS NOT COVERED IN WARRANTY THEY ALSO CALLED THE DEALER WERE I BOUGHT IT AND THEY LOOKED IT UP AND SAID THE SAME FUSE BOX NOT COVERED SO IT WILL COST ME OVER $600.00 TO FIX CAR I FILL THIS IS A SAFETY RELATIVE ITEM AND SHOULD BE COVERED ? IF A SHORT IN THIS FUSE BOX STOPPED WIPERS COULD IT START A FIRE AS WELL. *TR

Mileage: 53,000

MY CAR WOULD NOT TURN OFF. THE KEY IS STUCK IN THE IGNITION IN THE ON POSITION AND WILL NOT TURN TO THE OFF POSITION. WAS TOLD, WITHOUT EVEN GETTING PAST THE ABOVE DESCRIPTION " IT'S AN HHR ISN'T IT" BY PERSON ON THE PHONE FROM CHEVROLET DEALERSHIP. WE WERE TOLD BY THE CHEVROLET DEALERSHIP TO PULL FUSE IN ENGINE AND DRIVE IT OVER TOMORROW SINCE THE GARAGE IS CLOSED IT BEING SUNDAY. CALLED DEALERSHIP BACK TO NOTIFY WOULD BRING CAR OVER NOW DUE TO ISSUES WITH TRANSPORTATION FOR MONDAY.... ENDED UP HAVING TO HAVE IT TOWED BECAUSE IT WAS UNSAFE TO DRIVE SINCE WHEN TURNED ON IT KEEPS SPUTTERING AS THOUGH MISS FIRING AND SOUNDS AS IF IT IS GOING TO STALL.... *JS

WHEN I PUT MY CHEVROLET HHR INTO PARK AND PROCEEDED TO TURN THE CAR OFF, THE IGNITION SWITCH WAS STUCK IN THE ON POSITION AND I WAS UNABLE TO TURN THE IGNITION TO THE OFF POSITION WHILE THE CAR WAS STILL RUNNING. I HAD TO DISCONNECT THE BATTERY CABLE AND REMOVE A FUSE TO GET THE VEHICLE TO TURN OFF COMPLETELY, AND AM HAVING TO TAKE IT TO THE DEALERSHIP TOMORROW FOR A REPAIR. *TR

Mileage: 75,000

2009 CHEVROLET HHR. CONSUMER STATES KEY WAS STUCK IN THE ON POSITION *TGW THE CONSUMER STATED THE ONLY WAY FOR HIS WIFE TO SHUT THE VEHICLE OFF, WAS TO TAKE HER FOOT OFF THE GAS AND LET THE CLUTCH OUT WHILE IT WAS STILL IN GEAR. THE CONSUMER HAD TO DISCONNECT THE BATTERY IN ORDER TO PREVENT IT FROM GOING DEAD AND POSSIBLY DAMAGING THE ELECTRICAL SYSTEM. THE NEXT DAY, THE CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP, WHERE HE WAS INFORMED, HE WAS NOT THE ONLY PERSON TO BRING THEIR VEHICLE IN FOR A DEFECTIVE IGNITION KEY CYLINDER. *JB

TL* THE CONTACT OWNS A OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE KEY WOULD NOT RELEASE FROM THE IGNITION, THEREFORE THE ENGINE COULD NOT BE SHUT OFF. THE CONTACT HAD TO DISCONNECT THE BATTERY WIRES AND THE FUEL PUMP FUSE TO SHUT THE ENGINE OFF. THE VEHICLE WAS TAKEN TO THE DEALER AND THE DEALER STATED THAT THE FAILURE WAS LOCATED AT THE IGNITION LOCK CYLINDER. THE DEALER REPLACED THE IGNITION LOCK CYLINDER. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN INFORMATION WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGES WERE 60,000.

Mileage: 60,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHUT OFF AND THE KEY WOULD NOT REMOVE FROM THE IGNITION. THE CONTACT DISCONNECTED THE FUEL PUMP IN ORDER TO SHUT OFF THE VEHICLE. THE FAILURE RECURRED WHENEVER THE CONTACT OPERATED THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE IGNITION SWITCH FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

Mileage: 60,000

I HAVE TWO ISSUES GOING ON WITH MY HHR. LAST EVENING I PULL INTO MY DRIVEWAY AND MY KEY WOULD NOT TURN OFF ENGINE AND RELEASE. I HAVE READ HUNDREDS OF COMPLAINTS WITH THE SAME ISSUES WHILE I WAS TRYING TO RESEARCH HOW TO TURN OFF MY CAR. MY CAR RAN IN MY DRIVEWAY FOR 2 HOURS WASTING GAS UNTIL WE FIGURED OUT HOW TO TURN OFF CAR. THE MANUAL STATES THAT YOU CAN PUSH A TUMBLER AND TURN THE KEY TO RELEASE IT. THE MANUAL IS NOT CLEAR ON WHAT THE TUMBLER IS BUT THE ONLY MOVABLE PIECE INSIDE STEERING WHEEL BASE DID NOT HELP TO RELEASE THE KEY. WE FINALLY FIGURED OUT HOW TO PULL THE FUSE TO SHUT DOWN THE ENTIRE CAR. THE DEALERSHIP WAS CLOSING AROUND THE TIME I STARTED CALLING AND THEIR OPTION TO COME LEAVE THE CAR WITHOUT OTHER TRANSPORTATION WAS NOT A GOOD OPTION FOR ME WITH KIDS. ONCE FUSE WAS OUT THE CAR IS SITTING IN MY DRIVEWAY WITH THE KEY IN IT WHICH IS CAUSING A WHOLE OTHER LEVEL OF STRESS FOR ME. I HAVE TO PUT FUSE BACK IN THIS MORNING AND TAKE TO DEALERSHIP TO GET MY CAR FIXED. FROM OTHER COMPLAINTS THE FIX SHOULD BE THE SAME. I DON'T UNDERSTAND IF THIS IS SUCH A BIG ISSUE WHY THERE IS NO RECALL ON THIS. I ALSO WOULD LIKE TO KNOW WILL WE AS LOYAL CUSTOMERS GET A REFUND WHEN THEY ACTUALLY DO DECIDE TO RECALL THIS APPARENT DEFECTIVE CAR. MY OTHER ISSUE IS THE AIR BAG LIGHT POPS ON FOR UNSPECIFIED PERIODS OF TIME AND SAYS IT NEEDS SERVICED. IT CAN GO OFF FOR DAYS AND WEEKS AT A TIME AND THEN DECIDE TO POP BACK ON. I HAVE ALSO BEEN READING ABOUT THIS ISSUE IN THE COMPLAINTS AND WONDERING WHY THERE IS NO RECALL ON THIS ISSUE AS WELL. *TR

Mileage: 54,000

AFTER PARKING IN THE DRIVE WAY AROUND 11:30 PM THE IGNITION KEY WOULD NOT TURN OFF. I TRIED TO USE THE RELEASE PLUNGER BUT ENDED UP REMOVING THE LOWER STEERING COLUMN COVER AND FORCING IT OVER THE KEY. THEN I PULLED THE WIRE HARNESS OFF WHICH SHUT OFF THE ENGINE. I WAS ABLE TO START THE CAR BY PUTTING THE WIRE BACK ON AND TWISTING THE KEY. THE DEALER SAID THE KEY WAS BENT AND CHARGED ME $400 TO REPLACE THE SWITCH. THEY OBVIOUSLY USED PLIERS TO REMOVE THE KEY. WHILE IN THEIR WAITING ROOM I READ AN ARTICLE IN A MARCH ISSUE OF MOTOR MAGAZINE THAT SAID THIS IS A COMMON PROBLEM FOR SEVERAL CARS INCLUDING HHR'S AND THEY ARE NOT SURE WHY. I FEEL THIS SHOULD HAVE BEEN ON RECALL AND NOT BE CHARGED TO US. THE KEYS MAY BE TOO SOFT OR IT WAS A MANUFACTURERS DEFECT IN THE FIRST PLACE. *TR

Mileage: 41,000

I PULLED INTO THE GAS STATION TO GET GAS. I COULD NOT SHUT THE CAR OFF NOR REMOVE THE KEY. MY 2009 COBALT HAD THE SAME PROBLEM AND WAS FIXED DUE TO A VEHICLE RECALL. HOWEVER, MY 2009 HHR HAD NO RECALL ON IT EVEN THOUGH IT USES THE EXACT SAME DEFECTIVE PARTS AS THE COBALT DID. I AM ALSO CONCERNED ABOUT THE STEERING ON THE HHR SINCE IT SHARES THE EXACT SAME MECHANICALS AS THE COBALT. THE COBALT HAD A RECALL DUE TO STEERING, HOWEVER THE HHR DID NOT. A SEARCH FOR COMPLAINTS ON=LINE YIELDED MANY RESULTS. IT APPEARS THAT THE HHR'S ARE HAVING THE EXACT SAME PROBLEMS YET THE CONSUMERS ARE LEFT WITH PAYING FOR THE REPAIRS. MY GM DEALER CONFIRMED THAT THE HHR USES THE EXACT SAME FAULTY PARTS AS THE COBALT AND HE COULD NOT EXPLAIN WHY THE HHR WAS NOT COVERED IN THE RECALL EITHER. HE STATED THAT THEY HAVE HAD TO FIX JUST AS MANY HHR'S AS THEY HAVE COBALTS... THE ONLY DIFFERENCE IS THAT COBALT OWNERS DO NOT HAVE TO PAY ANY OUT-OF-POCKET EXPENSES AND HHR OWNERS DO. THIS IS RIDICULOUS. *TR

Mileage: 32,643

LAST NIGHT OUR 2009 HHR WOULD NOT TURN OFF, AND THE KEY WAS STUCK IN THE IGNITION. AFTER LOOKING AT ALL THE CORRESPONDENCE ONLINE RELATED TO THIS PROBLEM, WE TRIED EVERYTHING TO SHUT THE CAR OFF. WE ATTEMPTED TO DEPRESS THE SOLENOID SWITCH BEHIND THE SQUARE COVERING IN THE BOTTOM OF THE STEERING COLUMN, DISCONNECTED THE BATTERY, AND ENDED UP PULLING THE FUEL FUSE. WE WERE IN A HOSPITAL GARAGE, AND PLACED IN A COMPROMISING POSITION WITH THEFT, AND NOT KNOWING IF THE CAR WAS ACTUALLY ENGAGED IN "PARK." IT WAS SATURDAY NIGHT, AND OF COURSE, IT WILL BE LOOKED AT BY THE CHEVY DEALER MONDAY MORNING. I TRULY HOPE THIS WILL BE COVERED BY A RECALL. *TR

I PULLED MY CHEVY HHR, 2009 INTO MY DRIVEWAY, AND THE CAR WOULD NOT TURN OFF. THE KEY WAS STUCK IN THE IGNITION WHILE IT WAS STILL RUNNING. I HAD TO POP MY CLUTCH (MANUAL TRANSMISSION) TO GET MY CAR TO STOP RUNNING. I TURNED EVERYTHING THAT I COULD OFF, TRIED TO LOCK THE DOORS, HOWEVER THE DRIVER'S SIDE WOULD NOT LOCK. HAD IT TOWED TO THE GARAGE THE NEXT MORNING...THEY REPLACED THE IGNITION SWITCH, CHARGED ME $300.00 PLUS, AND SAID CHEVY MAY NOT COVER IT. (MILEAGE 63,000 MLS) *KB

THE KEY IS STUCK IN THE IGNITION. THE RELEASE BUTTON UNDER THE STEERING WHEEL DOES NOT RELEASE THE KEYS. FUSES WERE TAKEN OUT AND THE NEGATIVE BATTERY CABLE WAS DISCONNECTED TO SHUT OFF THE CAR. THE DEALER ADVISED THAT THIS IS A COMMON PROBLEM AND THE IGNITION LOCK CYLINDER NEEDS TO BE REPLACED. THE DEALER ADVISED THAT REPAIR WOULD NOT BE COVERED AS THE VEHICLE IS WELL OUTSIDE OF THE 36,000 MILE WARRANTY. THE MANUFACTURER WAS NOTIFIED AND ALSO ADVISED THAT THE REPAIR WOULD NOT BE COVERED. THE VEHICLE HAS NOT BEEN REPAIRED. *JS

Mileage: 86,000

2009 CHEVY HHR - KEY STUCK IN IGNITION WITH ENGINE RUNNING. HAD TO PULL NEGATIVE BATTERY CABLE AND IGNITION FUSE TO SHUT CAR OFF. CALLED DEALER AND THEY TOLD ME TO BRING IT IN. RECONNECTED BATTERY CABLE AND REPLACED FUSE AND CAR STARTED UP SO I COULD DRIVE TO DEALER. CHEVY DEALER STATED IGNITION LOCK SYL BINDING, REMOVED AND REPLACED CYL. I HAD TO PAY $300+ TO HAVE THIS FIXED AND SINCE THIS IS A KNOWN ISSUE WITH HHR'S, I FEEL GM SHOULD DEFINITELY DO A RECALL AS THIS IS A SERIOUS SAFETY ISSUE. ALSO THE SERVICE AIR BAG LIGHT COMES ON RANDOMLY AND CAN STAY ON THE ENTIRE TRIP OR GO BACK OUT IN A FEW MINUTES,ONLY TO COME BACK ON A FEW MINUTES LATER. *JS

Mileage: 92,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT WAS UNABLE TO TURN THE KEY IN THE IGNITION. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE IGNITION HOUSING AND IGNITION SWITCH HAD TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. UPDATED 04/19/12*LJ THE CONSUMER STATED THE REPAIRS COST $450. UPDATED 04/25/12

Mileage: 55,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT WAS UNABLE TO TURN THE KEY IN THE IGNITION. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE IGNITION HOUSING AND IGNITION SWITCH HAD TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. UPDATED 04/19/12*LJ THE CONSUMER STATED THE REPAIRS COST $450. UPDATED 04/25/12

Mileage: 55,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE IGNITION SWITCH FAILED. THE ENGINE COULD NOT BE TURNED OFF AND THE KEY WOULD NOT EJECT FROM THE IGNITION. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE IGNITION TUMBLER. THE DEALER INFORMED THE CONTACT THAT THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 32,000.

Mileage: 32,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT WHEN INSERTING THE KEY IN THE IGNITION, IT WOULD NOT TURN. THE VEHICLE WAS LATER TOWED TO THE DEALER WHERE THEY ADVISED HER THAT THE IGNITION CYLINDER NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 79,000.

Mileage: 79,000

7/10 - CENTER CONSOLE LIGHTS INOP. DEALER REPLACED INTERNALLY SHORTED RELAY. WARRANTY 11/10 - ENGINE WOULD NOT CRANK/SERVICE AIRBAG & POWER STEERING MSG ON DIC. DEALER TOWED IN, REPLACED STARTER AND FOUND LOSS OF COMM W/ BCM DUE TO INTERNAL SHORT. DEALER REPLACED BCM. WARRANTY 12/10 - ENGINE TURNS OVER WONT START. DEALER TOWED IN, FOUND POWER TRAIN RELAY OPEN. REPLACED RELAY. WARRANTY 4/11 - SERVICE AIRBAG LIGHT. DEALER FOUND OPEN CIRCUIT AT PASSENGER FRONT AIRBAG. RECONNECTOR CONNECTOR ADDED DIELECTRICAL GREASE. STABILITRACK LIGHT DOES NOT COME ON (EVER). WAS TOLD SYSTEM IS OKAY, SOME MODELS DON'T HAVE WARNING LIGHTS. (GO FIGURE, WILL NOT RETURN TO THAT DEALER) WARRANTY 2/12 - SERVICE AIRBAG LIGHT. COMES ON AND GOES OUT 3 - 4 TIMES DURING FIRST 15 MINUTES OF DRIVING FIRST TRIP OF THE DAY. HAPPENS 90% OF THE TIME. IF I CAN FIND A DEALER I CAN TRUST I WILL HAVE THEM CHECK THIS AND THE STABILITRACK PROBLEM. MILEAGE IS NOW 63,000. *TR

Mileage: 25,104

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE KEY BECAME STUCK IN THE IGNITION AND THE VEHICLE COULD NOT BE TURNED OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE FUSES WOULD NEED TO BE DISCONNECTED IN ORDER TO TURN THE VEHICLE OFF. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 60,000. UPDATED 04/11/12*LJ THE CONSUMER STATED THE IGNITION SWITCH WAS REPLACED. UPDATED 04/23/12. *JB

Mileage: 60,000

UNABLE TO TURN ENGINE OFF AND REMOVE THE KEY. THE KEY IS STUCK IN THE RUNNING POSITION AND WILL NOT MOVE. HAD TO REMOVE FUEL PUMP FUSE AND DISCONNECT BATTERY TO TURN OFF ENGINE AND LIGHTS. THIS HAS HAPPENED TWICE, HAD TO HAVE IT TOWED AND PAY FOR REPAIR THE FIRST TIME AND WAITING FOR TOW TRUCK TO COME GET IT THE SECOND TIME IN LESS THAN A YEAR, WHICH I'M SURE I'LL HAVE TO PAY FOR AGAIN. *TR

Mileage: 45,773

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE KEY COULD NOT BE REMOVED FROM THE IGNITION. ON A LATER DATE, THE KEY COULD NOT BE TURNED IN ORDER TO START THE ENGINE. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE THE MECHANIC FOUND THAT THE TUMBLERS FAILED IN THE IGNITION. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE IS 53,000. UPDATED 02/15/12*LJ UPDATED 02/22/12

Mileage: 50,000

KEY STUCK IN IGNITION AFTER PARKING. COULD NOT TURN CAR OFF AND COULD NOT REMOVE KEY FROM IGNITION. MORE SPECIFICALLY, PULLED INTO DRIVEWAY, PUT VEHICLE IN PARK AND COULD NOT TURN OFF VEHICLE OR REMOVE KEY FROM IGNITION SWITCH OPENING. THE KEY WAS STUCK IN THE IGNITION AND I COULD NOT PULL IT OUT OF THE IGNITION SWITCH. HAD TO DRIVE THE CAR TO THE DEALERSHIP WHERE THEY REMOVED GAS PUMP FUSE AND CAR STOPPED RUNNING. DEALERSHIP TODAY (1-15-2012) CONFIRMS THERE WAS A FAILURE IN THE IGNITION SWITCH AND IT NEEDS TO BE REPLACED. I HAVE A CHEVY COBALT 2009 WHICH HAS A RECALL ON THE IGNITION SWITCH FOR THIS EXACT PROBLEM. THESE ARE BASICALLY THE SAME KINDS OF CAR AND SO THERE SHOULD ALSO BE A RECALL ON THE HHR IGNITION SWITCH, BUT APPARENTLY THERE IS NOT ONE. DEALERSHIP SAYS THERE IS NO RECALL ON THE HHR IGNITION SWITCH, BUT THERE IS ON THE COBALT IGNITION SWITCH. *TR

Mileage: 45,000

I PUT THE TRANSMISSION INTO PARK AND ATTEMPTED TO TURN OFF THE CAR AND REMOVE THE KEY TO GO INTO A STORE. I COULD NOT TURN THE IGNITION SWITCH TO OFF OR REMOVE THE KEY. I DROVE THE CAR HOME AND PARKED. I COULD STILL NOT TURN THE IGNITION SWITCH TO OFF OR REMOVE THE KEY. NUMEROUS ATTEMPTS OF PUTTING CAR INTO REVERSE, OR DRIVE AND INTO PARK DID NOT SOLVE THE PROBLEM. THE KEY WAS TRAPPED IN THE IGNITION SWITCH! CALLED ONSTAR AND WAS FORWARDED TO CUSTOMER SERVICE; TOW TRUCK WAS CALLED. TOW TRUCK DELIVERED CAR TO DEALERSHIP WITH ENGINE STILL RUNNING. PROBLEM DIAGNOSED IN IGNITION KEY CYLINDER WHICH WAS REPLACED. *TR

Mileage: 54,255

THE HHR WON'T START. CAME OUT FROM WORK AND THE KEY WON'T TURN IN THE IGNITION AND THE STEERING WHEEL IS LOCKED. EVERYTHING IS LOCKED UP.......I CAN'T GET THE CAR TO START. *TR

Mileage: 43,000

IGNITION PROBLEMS AFTER STARTING AND CUTTING OFF THE CAR SEVERAL TIMES DECEMBER 4, 2011, I STOPPED BY THE GROCERY STORE, REACHED UP TO CUT THE IGNITION OFF AND THE KEY WOULD ONLY MOVE ABOUT 1/4" FORWARD, NOT CAUSING THE CAR TRY TO CRANK, AS IT NORMALLY WOULD, AND NOT TURNING BACKWARDS, AS IF CUTTING THE CAR OFF, AT ALL. I TRIED GOING THE GEARS, WORKING THE KEY IN EACH GEAR, CUTTING THE WHEELS, AGAIN WORKING THE KEY AS I TURNED THE WHEEL, ALL OF WHICH TO NO AVAIL. AS IT HAPPENED ON A SUNDAY, THERE WERE NO DEALERSHIPS OR SHOPS OPEN IN THE AREA, I HAD TO LET MY CAR SIT AND RUN FOR SEVERAL HOURS UNTIL I COULD GET A MECHANIC FRIEND OVER TO LOOK AT THE CAR. HE WAS UNABLE TO GET THE IGNITION TO CUT OFF OR TO GET THE KEY TO MOVE AT ALL, SO HE TOOK THE HOUSING OFF AND FOUND A WIRING HARNESS THAT COULD BE UNPLUGGED TO CUT THE IGNITION OFF THEREFORE ENABLING THE CAR TO CUT OFF. WE ALSO DISCOVERED THAT THIS CAN BE USED TO RETURN THE CAR TO RUNNING IN AN EMERGENCY, IF YOU PLUG IT BACK IN AND TURN THE KEY SLIGHTLY AS IF STARTING THE CAR, AS THIS IS THE ONLY DIRECTION THE KEY WILL TURN. *TR

Mileage: 58,003

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT ATTEMPTED NUMEROUS TIMES TO TURN THE IGNITION OFF; HOWEVER THE IGNITION KEY FAILED TO TURN AND REMAINED IN THE ON POSITION. THE CONTACT DISABLED THE FUSE AND THEN DISENGAGED THE BATTERY IN ORDER TO SHUT THE ENGINE OFF. THE KEY REMAINED STUCK IN THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE AN APPOINTMENT WAS SCHEDULED FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

Mileage: 15,000

AFTER RETURNING HOME FROM RUNNING ERRANDS, I FOUND I COULD NOT TURN THE CAR OFF AND REMOVE THE KEY FROM THE IGNITION. EVEN PUSHING THE GEAR RELEASE BUTTON, DID NOT RELEASE THE KEY OR ALLOW ME TO TURN THE VEHICLE OFF. THE BATTERY & THE FUEL PUMP RELAY HAD TO BE DISCONNECTED IN ORDER TO TURN THE VEHICLE OFF. LUCKILY I WAS IN MY DRIVEWAY AND NOT ON THE ROAD WITH MY SMALL CHILDREN. THE IGNITION CYLINDER HAD TO BE REPLACED. CHEVY TOWED MY VEHICLE TO A LOCAL DEALER "FREE OF CHARGE" HOWEVER BECAUSE IT HAPPENED ON A WEEKEND WAS UNABLE TO DO ANYTHING OR FIND OUT ANY INFORMATION TO HELP ME OUT. IT WASN'T UNTIL MONDAY THAT A MANAGER WAS AVAILABLE AT THE DEALERSHIP WHO WAS WILLING TO HELP ME OUT WITH PAYING FOR THIS, DUE TO IT BEING OUT OF THE BUMPER TO BUMPER WARRANTY. THANK YOU TO THE DEALERSHIP, HOWEVER AM UNIMPRESSED WITH CHEVY FOR NOT RECOGNIZING AN UNSAFE DESIGN FLAW (NOT FLUKE, FLAW). *TR

Mileage: 65,000

I HAVE A 2009 CHEVY HHR ,WHICH IS HAVING THE SAME PROBLEMS THAT CAUSED A RECALL ON THE CHEVY COBALT,THE PONTIAC G6 ,G5 .THE CHEVY MALIBU. MY POWER STEERING SYSTEM FAILS IN THE MIDDLE OF A TURN , THE LED READ OUT SAYS POWER STEERING AND THEN IT COMPLETELY GOES OUT , I HAVE TO EITHER TURN THE VEHICLE OFF AND RE START IT OR REMOVE THE FUSE THAT IS IN THE ELECTRICAL FUSE BOX AND PUT IT BACK IN,THIS ONLY CORRECTS THE PROBLEM TEMPORARILY ,(THIS IS SO DANGEROUS ,AS I MIGHT BE IN THE MIDDLE OF A CURVE ON WET/ICY ROADS AND HAVE THE STEERING GO OUT ON ME) THERE ARE NUMEROUS THREADS ON LINE IN REFERENCE TO THIS ISSUE WITH THE HHR AND GM HAS NOT DONE A RECALL FOR IT IN THIS MODEL, THIS VEHICLE HAS THE SAME STEERING COMPONENTS AS THE ONES THAT HAVE BEEN RECALLED, ONE OF THE HAZARDS POSSIBLE IS A FIRE. I FEEL THIS ISSUE SHOULD BE ADDRESSED IN ALL OF GM'S VEHICLES WITH THE SAME FAULTY PARTS NOT JUST THE ONES LISTED, THEY KNOW THESE PARTS ARE IN THESE CARS AND HAVE CHOSEN TO IGNORE ALL COMPLAINTS TO REPAIR THE ISSUE , THE PARTS COST THE PUBLIC BETWEEN $150.00 AND $200.00 NOT INCLUDING THE HOUR OF LABOR TO FIX THE ISSUE , WHY SHOULD THE CONSUMER BE REQUIRED TO FOOT THE BILL FOR SOMETHING THAT IS CLEARLY GM'S FAULT, I HAVE GRAND CHILDREN THAT ARE IN MY CAR AT ANY GIVEN TIME AND I SHOULD NOT HAVE TO WORRY ABOUT MY CAR CATCHING ON FIRE OR THE STEERING GOING OUT WHILE I AM IN A TURN ON A WET OR ICY ROAD ! *TR

Mileage: 56,740

THE VEHICLE WILL NOT SHUT OFF WHEN RUNNING, KEY IS STUCK IN THE IGNITION, THERE IS NO WAY TO SHUT THE VEHICLE OFF. CANNOT REMOVE KEY, VEHICLE WILL DRIVE, REVERSE AND PARK, WILL NOT ALLOW VEHICLE TO BE SHUT OFF. INTERNET SEARCHES SHOWS THIS TO BE A COMMON PROBLEM WITH BOTH THE CHEVROLET COBALT AND HHR, HOWEVER NO RECALLS HAVE BEEN ISSUED. *TR

Mileage: 22,400

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE IGNITION WOULD NOT SHUT OFF. THE BATTERY AND FUEL PUMP FUSE HAD TO BE DISCONNECTED IN ORDER TO SHUT THE VEHICLE DOWN. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE IGNITION LOCK AND CYLINDER. THE IGNITION LOCK CYLINDER WAS REPLACED. THE MANUFACTURER ADVISED THE CONTACT THAT THE FAILURE WAS NOT RECALLED AND THE WARRANTY DID NOT COVER THE IGNITION FAILURE. THE FAILURE MILEAGE WAS 71,426 AND THE CURRENT MILEAGE WAS 71,726.

Mileage: 71,426

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. WHILE PARKED, THE CONTACT ATTEMPTED TO REMOVE THE KEY FROM THE IGNITION BUT THE KEY WOULD NOT DISENGAGE AND THE CONTACT WAS UNABLE TO SHUT THE VEHICLE OFF. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTICS BUT WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 44,250.

Mileage: 44,250

THIS IS A COMPLAINT AGAINST THE CHEVROLET HHR WHICH SEEMS TO BE PRONE TO NOT TURNING OFF WHEN THE KEY IS IN THE IGNITION. NO MATTER HOW HARD I TRIED OR WHAT I TRIED I COULD NOT TURN THE KEY TO SHUT THE CAR OFF. MY NEIGHBOR HAD TO TURN THE CAR OFF BY DISCONNECTING SOMETHING UNDER THE HOOD. THE CAR HAD TO BE TOWED TO THE DEALER. DURING MY RESEARCH ON THE INTERNET THERE SEEMS TO BE A LOT OF PEOPLE HAVING THE SAME PROBLEM. SOME OF THEM EVEN STATE THAT THE BUTTON ON THE GEAR SHIFT THAT YOU HAVE TO PUSH IN TO CHANGE GEARS STICKS. *TR

Mileage: 44,243

TL* THE CONTACT OWNS 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE KEY WOULD NOT REMOVE FROM THE IGNITION. AS A RESULT, THE CONTACT WAS UNABLE TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER TO HAVE THE FAILURE DIAGNOSED. THE CONTACT ALSO STATED THAT A FAULTY IGNITION SWITCH WAS A COMMON FAILURE AMONG THIS YEAR, MAKE, AND MODEL. THE FAILURE MILEAGE WAS 76,000.

Mileage: 76,000

2009 HHR KEY STUCK IN THE IGNITION. UNABLE TO TURN OFF MOTOR. HAD TO DISCONNECT THE BATTERY. *TT

Mileage: 43,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THE IGNITION KEY FAILED TO TURN THE VEHICLE OFF AND THE VEHICLE WAS STUCK IN THE ON POSITION. THE CONTACT REMOVED A FUSE IN ORDER TO SHUT THE VEHICLE OFF, AND HAVE IT TOWED TO THE DEALER. THE VEHICLE WAS NOT TAKEN TO THE DEALER, BUT THE MANUFACTURER WAS CONTACTED REGARDING THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 55,000.

Mileage: 55,000

I HAD A PROBLEM WITH THE KEY GETTING STUCK IN THE IGNITION WITH THE VEHICLE STILL RUNNING. I HAD TO DISCONNECT THE BATTERY AND HAVE IT REPAIRED. IT COST $600.00 TO REPAIR THIS AND THIS CONTINUES TO BE A PROBLEM ON OTHER HHR'S. I AM NOW HAVING THE SAME KIND OF SYMPTOMS THAT MY CAR WAS HAVING BEFORE THE IGNITION WAS REPLACED. *KB

Mileage: 40,000

ON MAY 26TH OF 2011, I BOUGHT A 2009 CHEVY HHR. ACTUAL MILES WAS 43K. IT NOW HAS 45K. I HAVE NOT EVEN MADE MY FIRST PAYMENT ON THE CAR WHEN I EXPERIENCED A PROBLEM. ON JULY 7 AFTER I ARRIVED AT WORK, I PUT THE CAR IN PARK AND THE KEY WOULD NOT TURN TO SHUT THE ENGINE OFF. I HAD TO DISCONNECT THE BATTERY TO SHUT THE ENGINE OFF SO I COULD FINISH MY WORK DAY. GOT THE CAR HOME AND HAD TO DISCONNECT THE BATTERY AGAIN. WHEN I CONTACTED A CHEVY DEALERSHIP AND SPOKE WITH THE SERVICE PERSONNEL ABOUT MY CAR NOT SHUTTING OFF, HE SAID, 'LET ME GUESS, THE KEY IS STUCK IN THE IGNITION'? I SAID YES AND HE QUOTED THE PRICE WOULD BE 3 OR 4 HUNDRED DOLLARS TO FIX IT. ON JULY 8TH, WE HAD TO HAVE THE CAR TOWED TO A CHEVY DEALERSHIP. EVEN THE TOW TRUCK DRIVER KNEW ABOUT THE PROBLEM AND SAID, 'THAT IS ONE OF THE REASONS WE HAVE TO TOW IN THE HHRS'. ON JULY 7TH PM, I GOT ON THE INTERNET AND DISCOVERED THAT I WAS NOT THE ONLY ONE TO EXPERIENCE THIS PROBLEM WITH THE KEY STUCK IN THE IGNITION. THERE HAVE BEEN MANY COMPLAINTS ABOUT THIS. TO MY UNDERSTANDING, CHEVY KNOWS ABOUT THIS PROBLEM BUT HAS FAILED TO PUT OUT A RECALL. I DO NOT HAVE A LOT OF MONEY. I AM ON A TIGHT BUDGET AS MANY PEOPLE ARE. I HAD TO BORROW THE MONEY TO GET THE CAR FIXED. IT IS A SHAME THE QUALITY OF MAKING A CAR HAS GONE DOWN HILL. I THINK THAT CHEVY SHOULD FIX THIS PROBLEM SO THAT IT DOES NOT REOCCUR AGAIN. I ALSO THINK THAT PEOPLE SHOULD BE REIMBURSED FOR THE MONEY THAT THEY HAVE HAD TO SPEND ON GETTING THIS PROBLEM FIXED. SO, MY QUESTION FOR YOU IS, HOW MANY COMPLAINTS MUST IT TAKE FOR YOU TO ADDRESS THIS PROBLEM AND ISSUE OUT A RECALL? CHEVY SHOULD 'MAN UP' AND TAKE RESPONSIBILITY FOR THIS PROBLEM. *TR

Mileage: 45,752

I HAVE A 2009 HHR CHEVROLET AND LATELY I HAVE BEEN EXPERIENCING IGNITIONS PROBLEMS. ON YESTERDAY WHEN MY CAR WAS PARKED APPROIMATELY AROUND 7:00 P.M. I TRIED TO SHUT THE CAR DOWN AND REMOVE KEY FROM IGNITION. I COULD NOT GET THE KEY OUT AND THE CAR WOULD NOT SHUT DOWN. ALL OF THE BUSINESS THAT COULD HELP ME WERE CLOSED. I SAT IN THAT CAR FROM 7:00 P.M. UNTI 2:15 A.M. THE NEXT MORNING, WHEN ALL OF THE GAS RAN OUT OF THE CAR. SOME MAY NO THING THIS IS EMERGENCY BUYT WHEN YOU ARE A WOMEN BY YOURSELF. IT'S QUITE URGENT. A TOW TRUCKER DRIVE CAME STAYED ABOUT 3 MINUTES AND SAID HE COULD NOT ASSIST ME. NO LOSS OF LIFE THIS TIME; BUT IT CAN LEAD TO THAT WITH CRIME RUNNING RAMPID. WHERE IS THE ACCOUNTABILIT? WHERE IS THE RECALL? IS EVERYTHING IN AMERICA JUST ABOUT $ AND CENTS THESE DAYS? WHAT ABOUT THE NEXT TIME? I COULD NOT LEAVE THAT CAR RUNNING ON A PUBLIC STREET. *TR

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT WAS UNABLE TO TURN THE KEY IN THE IGNITION AND START THE VEHICLE. WHEN USING THE KEY FOB, HE WAS ABLE TO USE THE REMOTE START FEATURE. ONCE THE VEHICLE WAS STARTED, HE WAS UNABLE TO SHUT IT OFF BECAUSE THE KEY WOULD NOT TURN IN THE IGNITION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,254 AND THE CURRENT MILEAGE WAS 26,000. UPDATED 08/31/11 *BF THE DEALER DETERMINED THE PROBLEM WAS DUE TO AN INTERNAL CYLINDER FAILURE. UPDATED 09/07/11

Mileage: 15,254

I ARRIVED HOME AT 2:30AM AND MY CAR WOULD NOT TURN OFF. THE KEYS WERE STUCK IN THE IGNITION. I HAD IT TOWED TO THE DEALERSHIP THAT NIGHT. THE SERVICE DEPARTMENT CALLED ME IN THE MORNING TO INFORM ME THAT THIS IS NOT COVERED UNDER WARRANTY. I HAVE BEEN ON THE PHONE ALL MORNING TRYING TO GET THIS ISSUE RESOLVED. STILL NO RESOLVE!!! *TR

Mileage: 47,000

I HAVE A 2009 CHEV HHR AND ON JUN. 16, 2011 I PULLED INTO A SHOPPING CENTER AND TRIED TO TURN OFF MY CAR AND I COULD "NOT" TURN IT OFF WITH IGNATION KEY,IT WAS LOCKED INTO THE RUN MODE.LUCKY FOR ME THERE WAS A DEALER OPEN AND I DROVE THE CAR TO THEM.THE ONLY WAY THE DEALER COULD STOP CAR WAS TO DISCONNECT BATTERY,ON A HHR THE BATTERY WAS IN THE BACK OF CAR AND IT TOOK THEM QUITE SOME TIME TO DO THIS OPERATION.I MADE THE RIGHT DECISION TO GO TO THE DEALER,BUT WHAT IF I WAS A LITTLE OLD LADY"THE OUTCOME MIGHT HAVE BEEN A DIFFERENT ONE".AFTER THE PROBLEM WAS FIXED,BOTH MYSELF AND THE SERVICE MANGER AT THE DEALERSHIP LOOKED AT THE DEFECTIVE IGNITION CYLINDER AND NOTICED THERE WAS A CHANGE MADE IN THE NEW CYLINDER.THAT LEADS ME TO BELIEVE THAT GM KNOWS THERE IS A PROBLEM.GM SENT A BULLETIN(NOT A RECALL??)TO THERE DEALERS STATING THAT "SOME CUSTOMERS MAY COMMENT THAT IGNITION KEY IS DIFFICULT TO REMOVE OR THAT THE KEY STICKS OR BINDS IN THE IGNITION CYLINDER",THAT IS SO WRONG THE KEY LOCKS IN THE RUN MODE AND WILL NOT TURN OFF CAR'S IGNITION.AFTER ALL THE PROBLEMS TOYOTA HAS HAD WITH THERE GAS PETAL ECT AND PERSONAL INJURY'S,YOU WOULD THINK GM WOULD BE ON TOP OF THIS "SAETY PROBLEM" AND AT LEAST SEND OUT A "RECALL NOT A SERVICE BULLETIN" TO PROTECT IT'S CUSTOMERS FROM GETTING HURT OR WORSE.I WOULD LIKE NHTSA TO STEP UP TO THE PLATE AND CONFRONT GM ABOUT A RECALL ON THIS "VERY UNSAFE CONDITION" THANK YOU. *TT

Mileage: 36,721

KEY STUCK IN THE ON POSITION, COULDN'T SHUT OFF ENGINE. TOOK HHR TO REPAIR SHOP. *TR

Mileage: 33,052

THE KEYS ARE STUCK IN THE IGNITION OF THE CAR. WE HAVE TRIED TO USED THE RELEASE BUTTON UNDER THE STEERING COLUMN TO NO AVAIL. THE CAR REMAINS RUNNING. WE HAVE TO UNHOOK THE BATTERY AND TAKE OUT A FUSE TO GET THE CAR SHUT OFF. WE HAVE TWO SMALL CHILDREN AND THIS IS OUR ONLY CAR. THE DEALERSHIP WANTED TO CHARGE US TO FIX THIS, WHEN CLEARLY IT IS THE FAULT OF CHEVROLET. OUR KEYS HAVE BEEN STUCK SINCE SATURDAY, MAY 21, 2011. TODAY IS MONDAY, MAY 23, 2011 AND THE KEYS ARE STILL IN THE CAR. *TR

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT WHEN PARKING THE VEHICLE AND SHIFTING INTO PARK, THE KEYS WOULD BECOME STUCK IN THE IGNITION AND THE ENGINE WAS UNABLE TO BE TURNED OFF. THE CONTACT SPOKE WITH THE DEALER WHO RECOMMENDED BRINGING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE CONTACT WAS ABLE TO REMOVE THE KEYS FROM THE IGNITION WITH THE ASSISTANCE OF A TOW TRUCK DRIVER AND THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS AWAITING REPAIRS. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 75,000.

Mileage: 75,000

TL*THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE KEY WOULD NOT MOVE WHEN SHE ATTEMPTED TO TURN THE VEHICLE OFF. THE CONTACT MENTIONED THAT IN ORDER TO TURN THE VEHICLE OFF SHE HAD TO DISCONNECTED THE BATTERY AND THE FUSE THAT WAS CONNECTED TO THE FUEL PUMP. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS CURRENTLY WORKING ON A DIAGNOSIS. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 40,000.

Mileage: 40,000

TL*THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE IGNITION KEY WOULD NOT TURN TO THE OFF POSITION AFTER SEVERAL ATTEMPTS. THE ENGINE REMAINED ON UNTIL THE IGNITION SWITCH WAS DISCONNECTED. THE VEHICLE WAS NOT REPAIRED FOR THE MALFUNCTION. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

Mileage: 140,000

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE IGNITION KEY WOULD NOT RELEASE FROM THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY REPAIRED THE VEHICLE. THE FAILURE MILEAGE WAS 47,940.

Mileage: 47,940

TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE KEY REMAINED STUCK IN THE IGNITION AND THE CONTACT WAS UNABLE TO SHUT OFF THE VEHICLE. THE VEHICLE WAS LEFT WITH THE ENGINE RUNNING OVERNIGHT. THE NEXT MORNING, THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS ADVISED THAT THE IGNITION SWITCH AND THE SOLENOID IN THE STEERING COLUMN HAD FAILED. THE FAILED COMPONENTS WERE NO LONGER LISTED UNDER WARRANTY AND THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 40,536.

Mileage: 40,536

TL*THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT ATTEMPTED TO SHUT THE VEHICLE OFF BUT THE IGNITION WOULD NOT RESPOND. THE CONTACT HAD TO DISCONNECT THE BATTERY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE IT WAS BEING REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 43,000. THE VIN WAS UNAVAILABLE.

Mileage: 43,000

ELECTRICAL. *TR

Mileage: 150,000

I ARRIVED AT A FRIENDS HOUSE AND WENT TO TURN MY CAR OFF AND GUESS WHAT THE CART WOULD NOT SHUT OFF AND THE KEY WOULD NOT COME OUT, SO I CALLED THE ROADSIDE ASST SINCE MY CAR IS UNDER WARRANTY AND THEY TOLD ME TO MAKE IT HOME AND GIVE THEM A CALL BACK AND THEY WOULD SEND A TOW TRUCK OUT TIME WENT ON AND ONE NEVER SHOWED UP, THE TOW TRUCK DRIVER TOLD ROAD SIDE THAT THE DEALER DID NOT HAVE A DROP BOX FOR SERVICE, I KIND OF FIND THAT HARD TO BELIEVE, THIS HAS RUINED MY WHOLE HOLIDAY WEEKEND, I CANT GO ANYWHERE. *TR

Mileage: 25,000

SATURDAY AFTERNOON, 19 JUNE 2010. PARKED VEHICLE, COULD NOT TURN IGNITION SWITCH OFF. RAN THROUGH ALL THE GEARS AND BACK TO PARK, STILL THE SAME, COULD NOT TURN VEHICLE OFF. HAD TO LEAVE VEHICLE RUNNING WHILE I PHONED TO FIND A CHEVROLET DEALER THAT PROVIDED SAT. SERVICE - LUCKILY ONE IN THE JACX FL AREA. TOLD THEM OF PROBLEM AND WAS ADVISED TO BRING VEHICLE RIGHT AWAY SO THEY COULD REPAIR, WHICH THEY DID. WOULD ASSUME THAT THIS IS A KNOW PROBLEM WITH THE VEHICLE AS THEY HAD THE PART IN STOCK TO REPLACE RIGHT AWAY. MY EXPERIENCE HAS BEEN THAT IF IT IS A NEW/UNKNOWN PROBLEM THEY WILL NOT HAVE PART IN STOCK AND HAVE TO ORDER BEFORE MAKING REPAIRS. THIS IS A VERY SERIOUS SITUATION! HAD A DEALER NOT BEEN AVAILABLE ON A SAT. AFTERNOON, I HAVE NO IDEA WHAT I WOULD HAVE DONE. PROBABLY DISCONNECTED THE BATTERY IN HOPES OF SHUTTING DOWN THE ENGINE, WITHOUT HOPEFULLY DAMAGING THE COMPUTER MODULE. ANY WAY YOU LOOK AT IT THIS, IT IS NOT A GOOD SITUATION. *TR

Mileage: 26,700

TL*THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT WAS EXAMINING THE VEHICLE AND NOTICED THAT THE BATTERY HAD DIED. AFTER REPLACING THE BATTERY THE CONTACT NOTICED THAT THE SPEEDOMETER, ODOMETER, AND ELECTRONIC TRACTION CONTROL WOULD NO LONGER FUNCTION. THE DEALER HAS NOT DIAGNOSED THE FAILURE. THE FAILURE MILEAGE WAS 25,000.

Mileage: 25,000

CAR HAS INTERMITTENT HEADLIGHT FAILURE, INTERIOR LIGHTS ON INSTRUMENTS AND RADIO DIM, GO COMPLETELY OUT AND THEN POP BACK ON. THIS HAPPENS RANDOMLY. I DRIVE TO WORK IN THE DARK AND THE LIGHTS HAVE GONE COMPLETELY OUT AND WILL NOT TURN ON WHEN IT RAINS AND THE LAW SAYS THEY SHOULD BE ON. TOOK TO THE DEALER AND THEY REPLACED PART OF THE WIRING. WHEN THIS DID NOT FIX THE PROBLEM I HAVE TAKEN THE CAR BACK A TOTAL OF 4 TIMES AND THE DEALER KEEPS TELLING ME THAT THEY CAN NOT DUPLICATE THE PROBLEM SO THERE IS NO PROBLEM OTHER THAN ME. GENERAL MOTORS CALLED ABOUT THE SERVICE I HAVE RECEIVED AND THEY CONTINUE TO DO NOTHING ABOUT THE PROBLEM. *TR

Mileage: 25

THIS A 2009 CHEVROLET HHR 2.2 LITER ENGINE 4CYL. DURING RUSH HOUR IN THE MORNING,IN CITY TRAFFIC I WAS GETTING IN TO THE FREEWAY FLOW I HAD TO STEP ON THE GAS PEDAL ON AN OFF, WHEN I NOTICE THE CAR GOT SLUGGISH AND WOULD NOT RESPOND TO THE AMOUNT OF REQUEST ON MY FOOT, I WAS LUCKY AND GOT OF THE FREEWAY THEN I NOTICED THE INFO ON THE INSTRUMENTATION PANEL WAS WARNING! "ENGINE POWER REDUCED", TURNED ENGINE OFF AND THE CAR STARED WORKING NORMALLY, THIS SAME THING HAPPENED AGAIN A WEEK LATER AND THEN SOONER UNTIL THE CAR HAD NO POWER AND FINALLY DID NOT START ANY MORE I HAD E DIAGNOSTICS READ OUT AND DESCRIBED "WRONG READINGS ON THE THROTTLE BODY" AND "WRONG GAS PEDAL POSITION," I REPLACED THE THROTTLE BODY A $400.00 PART DID NOT FIX IT THEN THE GAS PEDAL $90 DLLS PART, AND THAT FIXED IT! I' AM AN ELECTRICIAN FOR THE CITY,I WORKED IN THE ELECTRONICS MFG 25 YEARS, SO I ALWAYS WANT TO KNOW THE SOURCE OF PROBLEMS SO I DISASSEMBLED THE GAS PEDAL, AND FOUND THAT THE CARBON ON THE POTENTIOMETER WAS WARN OUT, SO I NOTICED THAT THE STEEL SWEEPERS WHERE ASSEMBLED BACKWARDS AND THEY WERE SCRAPING THE CARBON AWAY OF THE LITTLE PC BOARD PART NO.807819 THIS IS INSIDE THE GAS PEDAL ASSY. PART NO.GM 20757615 MANUFACTURED II 5 24/08 OTHER INFO ON THE PEDAL (6PV 933 902-02) THE ENCLOSURE HAS THE HELLA BRAND LOGO. *TR

Mileage: 10,500

FAILURE: "SERVICE AIR BAG" LIGHT CAME ON. 1ST INCIDENT: "SERVICE AIR BAG" LIGHT CAME ON WITH PASSENGER SITTING IN FRONT PASSENGER SEAT, DEALERSHIP REPAIRED FAULTY COMPONENT. 2ND INCIDENT: "SERVICE AIR BAG" LIGHT CAME ON WITH PASSENGER SITTING IN FRONT PASSENGER SEAT, DEALERSHIP REPAIRED DIFFERENT FAULTY COMPONENT. 3RD INCIDENT: USE OF 12V ACCESSORY, NO PASSENGER PRESENT, AS WELL AS PASSENGER PRESENT, "SERVICE AIR BAG" LIGHT INTERMITTENTLY ON/OFF. CORRECTIVE ACTION: DEALERSHIP TOLD ME NOT TO USE 12V ACCESSORIES AS THEY MAY CAUSE SOME RF INTERFERENCE. 4TH INCIDENT: "SERVICE AIR BAG" LIGHT CAME ON WITH PASSENGER SITTING IN FRONT PASSENGER SEAT, DEALERSHIP REPLACED COMPONENTS, FOUND FAULTY WIRING 5TH INCIDENT: "SERVICE AIR BAG" LIGHT CAME ON WITHOUT A PASSENGER IN PASSENGER SEAT ON THE WAY UPTO THE DEALERSHIP FOR SERVICE. CONTACTED GM ABOUT POSSIBILITY FOR LEMON LAW REMEDY, WAS REFUSED BUY-BACK OPTION WITH STATEMENT THAT THE VEHICLE IS FIXED AND IN PROPER WORKING ORDER. REPRESENTATIVE PUSHED TOWARDS KEEPING VEHICLE. I PERSONALLY DO NOT HAVE CONFIDENCE, AT THIS POINT, IN THE SAFETY DEVICES OF THIS 2009 CHEVY HHR, NOR DO MY PASSENGERS. THE DEALERSHIPS SERVICE TECHNICIANS HAVE REPAIRED SEVERAL COMPONENTS, AND YET THE PROBLEM PERSISTS. THIS LAST TIME IN FOR SERVICE, THE TECHNICIAN COULD NOT REPRODUCE THE ISSUE, THEREFORE NO SERVICE WAS CONDUCTED OTHER THAN TESTING. THIS MEANS THAT THE PROBLEM HAS NOT BEEN RESOLVED SINCE THE LAST OCCURRENCE OF THE "SERVICE AIR BAG" MESSAGE BEING DISPLAYED. *TR

Mileage: 5,240

TL*THE CONTACT OWNS A 2009 CHEVROLET HHR. TWO WEEKS AFTER THE VEHICLE WAS PURCHASED, THE DEALER INSTALLED HEATED SEATS. AFTERWARDS, THE PASSENGER SIDE AIR BAGS STOPPED WORKING. THE HEATED SEATS ARE DRAINING THE BATTERY IN THE VEHICLE. EACH TIME THE VEHICLE IS DRIVEN, IT FAILS TO START DUE TO THE DRAINED BATTERY. THE VEHICLE HAD TO BE TOWED TO THE DEALER IN ORDER TO BE RESTARTED. HE TOOK THE VEHICLE TO ANOTHER DEALER AND THEY STATED THAT A SWITCH UNDERNEATH THE SEATS NEEDED TO BE REPLACED. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE BACK TO THE ORIGINAL DEALER FOR THEM TO REDO THE INSTALLATION. THE FAILURE MILEAGE WAS 620. OIL LEAK ONTO THE COOLANT RESERVOIR. THE DEALER FOUND THE BRAKE FLUID CAP WAS NOT SEALED PROPERLY. THE HEATED SEATS THAT WERE I INSTALLED WERE CONNECTED TO THE BATTERY WHICH WAS CAUSING THE BATTERY TO DIE. UPDATED 03/19/09. *JB

Mileage: 620