2011 CHEVROLET HHR Structure Problems

THE DRIVER SIDE DOOR UNEXPECTED UNLATCHED WHILE BACKING OUT OF THE THE DRIVEWAY. THE DOOR CLOSED AND LATCHED NORMALLY WHILE STATIONARY. WHILE BACKING UP THEN TURNING THE WHEEL TO THE LEFT OUT INTO THE STREET, THE DRIVER DOOR SUDDENLY TO SWING OPEN. THE VEHICLE WAS STOPPED AND CLOSED THE DOOR AGAIN, THE DOOR SHUT AND LATCHED BUT WOULDN'T STAY LATCHED. THE DOOR LATCH AND DOOR STRIKE DON'T LOOK DAMAGED, THE DOOR JUST WON'T STAY LATCHED.

Mileage: 71,168

ON AUGUST 2 2018 I WAS DRIVING. I HAD MY OLDEST DAUGHTER IN THE BACK SEAT. WE CAME TO A STOP SIGN AND MADE A RIGHT TURN. AS I WAS TURNING THE REAR DRIVER SIDE DOOR FLEW OPEN AND MY DAUGHTER AND HER CELL PHONE WENT FLYING OUT. SHE GOT SCRAPES AND BRUISES BUT NOTHING MAJOR. HER CELL PHONE SCREEN SMASHED. I IMMEDIATELY PULLED OVER THINKING SHE JUST DIDN'T SHUT THE DOOR ALL THE WAY AND TRIED TO SHUT IT. IT WOULDN'T LATCH. I WENT TO THE CLOSEST GAS STATION AND TRIED GETTING THE DOOR TO SHUT, AS I WAS STANDING THERE SLAMMING THE DOOR IN THE POURING RAIN, I NOTICED A LADY TRYING TO SHUT HER DOOR. HERS WOULDN'T SHUT EITHER (SHE DRIVES A CHEVY, NOT THE SAME MAKE) I WENT OVER TO MY MECHANIC AND HE TOLD ME THE LATCH NEEDED TO BE REPAIRED. I CALLED AUTO ZONE TO SEE IF THEY HAVE THE PART FOR THE CAR BECAUSE I CAN NOT DRIVE AROUND WITH A REAR DOOR THAT WILL NOT SHUT. THE LADY I SPOKE TO TOLD ME THAT IT IS A DEALER PART AND THAT I WOULD HAVE TO GO THROUGH THE DEALER BUT IN THE MEANTIME I CAN GET A STRIKER REPAIR KIT ONLINE. SHE TOLD ME THAT SHE ALSO HAS A CHEVY AND HER DOORS WON'T STAY SHUT. I CALLED CHEVY AND HAVE BEEN WAITING TO HEAR BACK FROM SOMEONE ON WHAT TO DO. THIS ISN'T A PROBLEM THAT WE CAN SEE. IT HAS TO BE AN INTERNAL ISSUE.

Mileage: 114,000

I AM FILING THIS COMPLAINT, AS A SAFTY CONCERN / HAZARD NOTICE, ASSOCIATED WITH MY 2011 CHEVROLET HHR. PLEASE BE ADVISED THAT THIS VEHICLE WAS PURCHASED NEW BY ME, AND HAS NEVER BEEN INVOLVED IN ANY TRAFFIC ACCIDENTS. THIS COMPLAINT CONCERNS THE MECHANICAL FAILURE OF THE VEHICLES PASSENGER SIDE, FRONT DOOR LATCH. THIS IS THE SECOND DOOR LATCH FAILURE ( DIFFERENT DOOR ) WHICH HAS OCCURRED ON THE SAME VEHICLE, AND HAPPENED ON MARCH 31, 2017, DURING A STOP AT A SHOPPING CENTER. AGAIN, I ATTEMPTED TO FIRMLY "CLOSE" THE DOOR, HOWEVER, THE DOOR WOULD NOT LATCH CLOSED. MY HHR HAS NOW BEEN REPAIRED WITH A NEW LATCH ASSEMBLY. THE FAILED FRONT DOOR LATCH HAS BEEN RETURNED TO ME, AND I WILL STORE IT, IN THE EVENT THAT THE NHTSA WOULD WANT IT / NEED IT, TO PERFORM A FAILURE ANALYSIS. PLEASE REFER TO THE NHTSA ID NUMBER: 10790779 REPORT, FOR DETAILS ABOUT FAILURE # 1 ... WHICH WAS THE DRIVERS SIDE, REAR DOOR LATCH. IN CONCLUSION ... I FEEL THAT THE FAILURE OF THIS DOOR LATCH COULD HAVE POSSIBLY RESULTED IN SERIOUS INJURY OR DEATH, IF IT HAD NOT BEEN NOTICED WHILE AT THE PARKING LOT. FURTHER INVESTIGATION OF MY FAILED FRONT AND REAR DOOR LATCHES SHOULD BE GIVEN SERIOUS CONSIDERATION.

Mileage: 41,050

BACK DRIVERS DOOR WILL NOT LATCH.

Mileage: 80,300

I PROBLEMS WITH THE FUSE FOR THE TRANSMISSION/ENGINE CONSOLE AND THE ENGINE CUT OFF. IGNITION ISSUES WHERE MY KEY GETS STUCK ALWAYS HAD TO PULL FUSE FOR LIGHTS AND DISCONNECT BATTERY CABLE. AIRBAG LIGHT ALWAYS STAYED ON. SENSORS IS OFF, AIR CONDITIONER DOES NOT WORK. HEATER AND AIR WORK WHENEVER IT WANTS TO. REPLACE EXHAUST SYSTEM

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT WAS EXPERIENCING MULTIPLE FAILURES WITH THE VEHICLE. THE VEHICLE WAS PREVIOUSLY REPAIRED PER A RECALL FOR THE IGNITION SWITCH; HOWEVER, THE REPAIR WAS INSUFFICIENT. AT TIMES, EVEN WITH THE KEY IN THE OFF POSITION, THE VEHICLE WOULD NOT SHUT OFF. THE BATTERY WOULD HAVE TO BE DISCONNECTED TO TURN OFF THE VEHICLE. THE CONTACT STATED THAT THE KEY DID NOT REMAIN IN THE IGNITION AND HE FELT UNSAFE DRIVING THE VEHICLE. IN ADDITION, THE DRIVER SIDE DOOR HANDLE WAS NOT WORKING PROPERLY AND WAS REPLACED TWICE BY THE DEALER. THE CONTACT STATED THAT THE ESC (ELECTRONIC STABILITY CONTROL) INDICATOR ILLUMINATED SHORTLY AFTER PURCHASING THE VEHICLE. EACH TIME THE ESC INDICATOR ILLUMINATED, THE VEHICLE DRASTICALLY REDUCED IN SPEED. THE DEALER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 20,000.

Mileage: 20,000

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE INTERIOR DOOR HANDLES FRACTURED IN HALF. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE DOOR HANDLES FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED TWICE MORE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 139,000.

Mileage: 139,000

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE INTERIOR DOOR HANDLE FRACTURED. THE CONTACT WAS ABLE TO EXIT THE VEHICLE AFTER ACCESSING THE EXTERIOR DOOR HANDLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.

Mileage: 41,000

I AM FILING THIS COMPLAINT, AS A SAFTY CONCERN / HAZARD NOTICE, ASSOCIATED WITH MY 2011 CHEVROLET HHR. PLEASE BE ADVISED THAT THIS VEHICLE WAS PURCHASED NEW BY ME, AND HAS NEVER BEEN INVOLVED IN ANY TRAFFIC ACCIDENTS. THIS COMPLAINT CONCERNS THE MECHANICAL FAILURE OF THE VEHICLES DRIVERS SIDE, REAR DOOR LATCH. ON NOVEMBER 12, 2015, AFTER PICKING UP MY DOG FROM THE GROOMER, I PLACED HER INTO HER CARRIER, LOCATED BEHIND THE DRIVERS SEAT. I CLOSED THE DOOR, AND PROCEEDED TO DRIVE OUT OF THE PARKING LOT. AS I BEGAN TO PULL OUT, ONTO THE ROADWAY, I GLANCED AT MY OUTSIDE REARVIEW MIRROR, AND NOTICED THAT THE DOOR HAD PARTIALLY OPENED. I IMMEDIATELY STOPPED, THINKING THAT I HAD POSSIBLY NOT CLOSED THE DOOR SECURELY, OR THAT THERE WAS POSSIBLY SOMETHING IN THE WAY THAT PREVENTED THE DOOR FROM LATCHING CLOSED. EXITING THE VEHICLE, I LOOKED FOR ANYTHING THAT COULD HAVE BEEN IN THE WAY, BUT THERE WAS NOTHING. I ATTEMPTED TO FIRMLY "CLOSE" THE DOOR, HOWEVER, THE DOOR WOULD NOT LATCH CLOSED. I WAS ABLE TO DRIVE THE VEHICLE HOME WHILE MY WIFE HELD THE DOOR CLOSED WITH OUR DOG LEASH ATTACHED TO IT. AFTER RETURNING HOME, I WAS ABLE TO EXERCISE AND EXAMINE THE DOOR LATCH, AND CONCLUDED THAT IT IN FACT HAD "MECHANICALLY FAILED". THE DOOR LATCH WOULD HAVE TO BE REMOVED AND REPLACED. I CONTACTED BRAD'S COLLISION CENTER ( 22202 N. 19TH AVE., PHOENIX, AZ 85027 ), IN THE AFTERNOON, TO HAVE THE LATCH LOOKED AT, AND CONFIRM MY CONCLUSION THAT IT HAD FAILED. THE INSPECTOR AGREED ( COMMENTING THAT THIS FAILURE WAS "VERY RARE" ). AT THIS POINT, I MADE ARRANGEMENTS FOR THE LATCH REMOVAL AND REPLACEMENT, TO BE DONE ON 11/13/15. THE DOOR LATCH WAS REPLACED. A COPY OF THE REPAIR ORDER IS INCLUDED. THE FAILED REAR DOOR LATCH WAS RETURNED TO ME, AND I WILL STORE IT, IN THE EVENT THAT THE NHTSA WOULD WANT IT / NEED IT, TO PERFORM A FAILURE ANALYSIS.

Mileage: 34,821

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. UPON ATTEMPTING TO EXIT THE VEHICLE, THE DOOR HANDLE FRACTURED ON THE FRONT DRIVER SIDE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE DOOR HANDLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

Mileage: 95,000

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE INTERIOR DRIVER SIDE DOOR FAILED TO OPEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000. THE VIN WAS UNAVAILABLE.

Mileage: 31,000

WHILE EXITING THE PARKING LOT, PULLING ONTO THE STREET, MY DRIVER SIDE DOOR SWUNG OPEN AND I NEARLY FELL OUT OF THE CAR HAD IT NOT BEEN FOR MY SEAT BELT.THE\AT WAS 3 MONTHS AGO. IT HAPPENED AGAIN TODAY WHILE I WAS DRIVING AND PULLING OUT OF A STORE PARKING LOT ONTO THE MAIN ROAD, MY DOOR FLEW OPEN ON ME AGAIN, IT SCARED THE LIVING DAYLIGHTS OUT OF ME. *TR

Mileage: 29,053

MY HUSBAND AND I PURCHASED A VEHICLE FROM A CHEVY DEALERSHIP AND WITHIN A COUPLE OF MONTHS THE DRIVER SIDE DOOR STOPPED OPENING FROM THE INSIDE. THEREFORE WE HAVE TO OPEN THE DOOR FROM THE OUTSIDE TO GET OUT OR CRAWL TO THE PASSENGER DOOR TO GET OUT. THIS IS A SAFETY HAZARD FOR ANYONE WHO GETS IN A CAR ACCIDENT, OR ANYONE HAVING A CAR ISSUE. I HAVE TALKED TO MANY PEOPLE I KNOW WHO HAVE THE SAME CAR AND THEY HAVE THE SAME PROBLEM. I WOULD GET IT FIXED BUT WE DON'T HAVE THE MONEY. MY HUSBAND WOULD FIX IT BUT THEN IT WOULD VOID MY WARRANTY. ALSO HAD MY CAR BROUGHT FOR IGNITION RECALL GOT IT FIXED AND TOLD THEM ABOUT MY AIR BAG LIGHT COMING ON AND OFF. THIS IS ALSO A MAJOR PROBLEM AND NEEDS TO GET FIXED, I HAVE 3 CHILDREN AND THEY WONT TELL ME WHICH ONE IS FAULTY IF ANY. AS WELL NO MONEY TO FIX IT. $100 DEDUCTIBLE EVERY TIME TO JUST CHECK IS NOT VERY REASONABLE. *TR

Mileage: 44,000

I GRABBED THE DOOR HANDLE TO OPEN MY CHEVY 2011 HHR DRIVER'S SIDE DOOR TO EXIT MY VEHICLE AND THE HANDLE COMPLETELY BROKE OFF!!! I HAVE NEVER HAD THIS KIND OF THING HAPPEN BEFORE AND AM NOT SURE WHY A CAR MANUFACTURER WOULD BE ALLOWED TO MAKE ONE OF THE MOST INTEGRAL PARTS OF A VEHICLE OUT OF CHEAP MATERIAL. TO ADD INSULT TO INJURY, THE DEALERSHIP IS HINTING THAT I MAY HAVE TO BEAR THE RESPONSIBILITY OF PAYING SOMETHING TO FIX THIS ISSUE BY BRINGING THE CAR IN TO SEE IF THE ISSUE IS COVERED BY AN EXTENDED WARRANTY OR COVERED AT ALL. THIS ISSUE SHOULD BE A RECALL NO BRAINER, I SHOULD NOT HAVE TO COVER THE COST TO FIX THIS IN ANY WAY. ALSO TO MY SURPRISE, THIS APPEARS TO BE A COMMON COMPLAINT AMONGST CHEVY 2006-2011 HHR OWNERS WHERE THEY HAVE BEEN TOLD BY THE DEALERSHIPS THAT IT WOULD COST THEM BETWEEN 300 & 400 DOLLARS TO "REPLACE THE ENTIRE DOOR PANEL" OR THEY HAVE BEEN TOLD BY GM THAT A "DIAGNOSTIC" HAS TO BE DONE THAT MIGHT COST THEM OUT OF POCKET MONEY. BOTH SCENARIOS ARE ABSOLUTELY INSANE. I AM NOT SURE WHY THIS HAS NOT BEEN MADE A RECALL ISSUE, THEREBY FORCING GM TO FIX THIS PROBLEM AT NO COST TO THE CONSUMER???? IT IS A MANUFACTURING ISSUE AS WELL AS SAFETY ISSUE. IF SOMETHING HAPPENS AND I NEED TO EXIT THE VEHICLE QUICKLY, I WILL NOT BE ABLE TO DO IT. ALSO, I LIVE IN CHICAGO AND AS EVERYONE KNOWS IT IS COMING UPON THE WINTER SEASON AND IF LAST YEAR WAS ANY INDICATION, WE COULD BE IN FOR ANOTHER BRUTAL WINTER WHERE BELOW ZERO TEMPERATURES HAVE A FREEZING EFFECT ON POWER WINDOWS, WHICH IS MY CURRENT METHOD OF EXITING THE VEHICLE. I PURCHASED THIS CAR IN MAR. OF 2014 AND THIS IS NOT SOMETHING I WOULD HAVE KNOWN TO EVEN CONSIDER TO THINK ABOUT BECAUSE I THOUGHT THIS IS THE KIND OF THING THAT YOUR AGENCY SHOULD BE ON TOP OF. PLEASE HELP!!! *TR

Mileage: 54,000

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE DOOR WAS UNABLE TO OPEN FROM THE INSIDE. THE CONTACT MENTIONED THAT THE WINDOW HAD TO BE OPENED IN ORDER TO OPEN THE DOOR FROM THE OUTSIDE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

Mileage: 50,000

TL- THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR COULD NOT BE UNLOCKED OR OPENED FROM THE INSIDE. THE CONTACT INDICATED THAT THE DRIVER HAD TO EXIT THE VEHICLE USING THE PASSENGER SIDE DOOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 36,000. JFT

Mileage: 36,000

WENT TO OPEN DOOR TO GET OUT OF CAR AND THE HANDLE CAME OFF IN MY HAND. *TR

Mileage: 53,514

WHEN I BOUGHT THIS CAR THE BACK DOORS WHERE A LITTLE HARD TO OPEN I CHALKED IT DOWN TO IT STILL BEING NOT BROKE IN WELL I'VE HAD THIS CAR FOR A YEAR NOW AND THE BACK HANDLES DO NOT WORK AT ALL FROM THE INSIDE SOMETIMES ONE WILL WORK THIS IS A BIG SAFETY ISSUE IF THERE IS A ACCIDENT WHO EVER IS SITTING IN THE BACK CANNOT OPEN THE DOORS I REALLY THINK CHEVY NEEDS TO FIX THIS ISSUE BEFORE THEY GET SUED ONLY HOPE NO ONE GETS KILLED / HURT OVER THE BACK DOORS BEING OPENED I'VE HAD IT CHECKED 2 TIMES THEY SAID ITS JUST BECAUSE OF LACK OF USE THAT'S BS CONSIDERING ITS BEEN WELL USED FOR THE YEAR I'VE HAD IT AND NOW THE CHECK ENGINE LIGHT IS COMING ON GREAT. *TR

Mileage: 27,000

WENT TO PULL INTERIOR DOOR HANDLE ON DRIVER SIDE AND IT CAME OFF IN MY HAND. USED SAME AMOUNT OF FORCE TO OPEN AS I HAVE EVERY OTHER PREVIOUS TIME. *TR

Mileage: 27,000

BOTH REAR DOOR LATCHES HAVE BEEN GIVING PROBLEMS. LH DOOR LATCH STICKS AND NOW RH REAR DOOR LATCH WILL NOT LATCH. HAVE A BUNGY CORD BETWEEN DOORS TO KEEP SHUT. SAFETY ISSUE!!! NO RECALLS. *TR

Mileage: 48,000

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE DRIVER'S SIDE INTERIOR DOOR HANDLE FRACTURED AND SEPARATED FROM THE DOOR PANEL. THE CONTACT HAD TO OPEN THE DRIVER'S SIDE WINDOW AND REACH OUT TO OPEN THE DOOR USING THE EXTERIOR DOOR HANDLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,000 AND THE CURRENT MILEAGE WAS 40,298. THE CONSUMER STATED WHEN HE EXITED THE VEHICLE, THE INSIDE DRIVER'S DOOR HANDLE SNAPPED OFF AND BROKE. UPDATED 01/07/13

Mileage: 39,000