2024 CHEVROLET SILVERADO 1500 Unknown Or Other Problems

Formal complaint — outdated Android/Google Built-In security patch level on 2024 Chevy Silverado; potential cybersecurity defect and negligent maintenance by manufacturer. I am submitting a formal complaint regarding a critical cybersecurity and software maintenance defect in my 2024 Chevy Silverado. The vehicle runs Google Built-In / Android Automotive OS with an Android Security Patch Level of February 2024 (as displayed under Settings → About → Android version). As of this writing in December 2025, this patch level is nearly two years outdated, with no available over-the-air (OTA) updates and no clear communication from General Motors or Google regarding continued support or end-of-life status. This condition exposes the infotainment and telematics systems to known and documented vulnerabilities, representing both a cybersecurity defect and potential consumer safety. Description of the defect: The infotainment system reports “Android Security Patch Level: February 2024.” Attempts to check for updates return “Your system is up to date.” The system shows a red exclamation mark beside the patch level, indicating a fault condition or known update gap. Neither the dealer nor OnStar/Customer Support can apply an update manually or clarify the support cadence. This leaves the vehicle permanently exposed to Android-level vulnerabilities discovered and patched long after February 2024. Security and regulatory implications: The infotainment system runs a network-connected OS with Bluetooth, Wi-Fi, cellular, and vehicle bus access. Unpatched Android components are subject to hundreds of known CVEs since February 2024 — including privilege-escalation, RCE (remote code execution), and Bluetooth/Wi-Fi stack vulnerabilities. The U.S. NHTSA Cybersecurity Best Practices for the Safety of Modern Vehicles (2022 update) and ISO/SAE 21434 require that manufacturers maintain timely security updates for all connected vehicle systems.

On [XXX], I [XXX] ) experienced the following issues with my new 2024, Chevrolet Silverado - 1500: • Front Windshield Wiper Washer Fluid not spraying/dispensing. • No messages or symbols displayed on the Driver Information Center dashboard indicating Windshield Wiper Washer Fluid Reservoir low/empty. • Inspected the reservoir that holds the fluid and did not observe low/empty. • Took it to the GM dealer 4 times and they were unable to repair. My vehicle has a recurring defect with the windshield washer system where the washer fluid does not dispense when activated. This issue occurred on a new vehicle and has persisted despite service attempts. When the washer fluid fails to spray, I am unable to clear dirt, dust, road debris, or moisture from the windshield while driving. This significantly reduces forward visibility, especially at freeway speeds or in conditions where debris from other vehicles hits the windshield. The inability to clear the windshield immediately creates a safety hazard because it can obstruct the driver’s line of sight and increase the risk of a collision. This issue is not cosmetic, it directly affects safe operation of the vehicle and the driver’s ability to maintain visibility during normal driving conditions. I am reporting this because the defect is ongoing and may affect other vehicles of the same model. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ON NHTSA WEB SITE IT SAID I HAVE TWO RECALLS #1 APRIL- 24- 2025 NHTSA #25V274000 ENGINE FAILURE # 2 AUGUST -21-2024 NHTSA 24626000 THE REAR BUMPER MOUNTING BRACKET IS UNDERRATED FOR TOWING. THE ENGINE RECALL IS ON NHTSA. THE REAR BUMPER IS NO LONGER ON NHTSA RECALL I HAVE PHOTOS OF NHTSA showing THERE ARE TWO RECALLS I ORDERED TRUCK JUNE 2023 .I RECIVED TRUCK OCT 13 2023 THE TRUCK HAS 2600 MILES IN TWO YEARS I AM AFRAID TO DRIVE IT IAM AFRAID TO TOW WITH IT

We took our vehicle to Weber Chevrolet in Granite City, Il on June 26 for an oil change. My husband and I purchased the vehicle on [XXX] from this dealership. We asked if they could put a heavier oil in the vehicle due to this being as one of the remedial fixes for the recall. The service department manager informed us that they would not be able to do this due to it voiding our warranty. They could not give a general answer as to when they will address the recall. My husband and I have safety concerns about taking this vehicle cross country for a family vacation at the end of July. We have decided to trade the vehicle in for a different model due to the uncertainty of the recall. Appallingly, no dealership, including the Chevy dealership we bought it from , is willing to take our 9 month old truck as a trade. We were informed by three separate dealerships that the car is basically worthless and they are not willing to have it sit on their lots depreciating until the recall is complete. It is completely unacceptable that we, as consumers, are stuck with a vehicle that has a potential safety risk. The car has already depreciated by $10,000 according to Kelly Blue Book. We have filed a complaint with the BBB, Illinois States Attorney Office, and with General Motors. General Motors informed me on July 2 that they will not address the recall until an issue occurs. If an issue occurs then they will address it at that time. Furthermore , they are not willing to buy the vehicle back, attempt to see if the engine is fine, nor willing to allow us to trade for another GMC vehicle. We are at a loss as far as our safety, loss of investment, and lack of any help from General Motors. I am adding screen shots of my communication with the general manager from Weber Chevrolet, jimmy Mckechan. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Since purchasing this truck 06/30/2024; during the 9100 miles driven, electrical issues such as check engine, EWS needs to be serviced, Forward Collision Service, Stereo screen freezing up, Tire Pressure stating air is needed but checked air pressure, it is where it should be, Right Signal Trailer service needed but not pulling a trailer. Three times after starting the truck it failed to go into reverse, stuck in neutral. Two of the three times it was able to reset after 10 minutes of shutting down the truck and restarting. Third time had to get the truck towed due to unable to reverse out of parking spot. When driving it seems as if the truck is stuck in 2nd gear while trying to accelerate, rough driving at times. When car turns off it makes knocking noise and sounds like it is trying to turn off electrically. Tailgate would open while driving even though shut and checked. Driver seat motor failing while trying to move the seat. Middle seat stays in upright locked position for days before it will release. Dealership is stating that valve body needs to be changed but will take up to 6-8 months due to backordered part, but no loaner car is available. Will have to be without a vehicle for the entire time. All is covered under warranty.

I believe the GM 13.4 infotainment system, particularly the navigation system and the radio control exhibit a very bad driver distraction that could lead to wrecks. Specifically with much more traffic now a vast majority of people traveling beyond places they are familiar with rely on the bigger screens on new vehicles so they get a clearer picture of turns ahead. I have experienced multiple occasions where the Silverado infotainment/navigation system randomly unpairs itself from my iPhone and then I’m forced to handhold a phone for navigation which is illegal in my state. I’ve talked to others that have the same problem, the screen going blank and it unpairs whether wireless Bluetooth or USB connected to the proper port. Unacceptable for a $70,000 vehicle. Also GM apparently in an attempt to advertise Sirius radio and subscription plans displays what appear to be warning signs on the display thereby distracting a driver again. The only way to change out of the Sirrus default stations reliably is to push a very small software button smaller than a pencil eraser. Again you must take your eyes off the road for a couple seconds to perfectly align your finger with the active portion of the software button. I see no way to say default to say radio on startup. You can on the steering wheel toggle many pushes to get through factory presets but many of those presets take you back to the menus to order sirrus radio. My background is electrical engineering and IT systems. I’ve never seen a more complicated and unreliable sequences and I don’t believe GM fully tested it. There is no doubt in my mind it’s a serious distraction more so than just about any other distraction because it’s particularly annoying and then puts the driver in a bad mood. I understand Android phones work slightly better but the population of Apple phones is significant. I’ve spoken with GM customer service several times and Apple several times GM blames Apple Apple blames GM and Google/Android head unit

Every time I tow my travel trailer within 150 miles or so I will get a message that the Diesel Exhaust fluid (DEF)is low and needs to be filled soon. Within 50 miles of that happening I will get the message that the DEF is low and will be speed limited in 500 miles. When I stop and fill the DEF fluid it only takes about 2.5 gallons which isn't even halfway empty. When the Speed Limited to 65 in xxx miles warning comes on you are unable to view any other safety related information such as tire pressure or temperatures. I took my truck to Classic Chevrolet in Grapevine, TX. in September and they kept a 6 month old truck for 23 days. They said there is an issue with the DEF software algorithm while towing and they don't have a fix. They have a technical service bulletin that tells them to instruct customers not to add DEF until they get the Speed Limited in xxx miles . In other words don't fill it up when it says it's empty. The DEF system is a government requirement and the manufacturer should be required to ensure that their system is accurate and working under all driving conditions.

On 10/14/2024, My vehicle got broken into and my gun, magazines, and gun case got stolen. The vehicle alarm system did not go off. This is a safety issue, in addition, it is a manufacturer defect.

The interior of the 2024 Chevy Silverado is trimmed in chrome accent pieces. These trim pieces reflect the sunlight directly into the drivers' eyes while operating the vehicle causing blinding reflections. I have had 2 near miss collisions because the reflection from the trim pieces blinded me momentarily.

As I stopped at a red light, I received a message on my instrument panel to “push state”. I noticed my RPMs were at 0 and my vehicle was in neutral. I attempted to shift into drive, but received the same message again. I already had my foot on the brake as I was stopped, so I pushed the start button. The vehicle began its normal startup sequent and my RPMs return to normal. I shifted into drive and was able to continue to where I was headed. At no time did I ever shift the vehicle into neutral or turn it off.

Back up camera and other cameras intermittently stop working and an error pops up on the screen. Could be a safety issue when reversing.

Rear back up camera and front camera only work intermittently. This is concerning when backing up in congested areas such as busy parking lots and backing out of driveways. The dealership has been made aware of the issue, but I have not had time to take the truck in to get assessed. The only warning I get is a blank screen with a ‘X’ and a camera icon.