2020 CHEVROLET TRAVERSE Engine Problems

52 complaints about Engine

52
Complaints
1
Crashes
0
Fires
0
Deaths

High Severity Issue

This component has been associated with crashes, fires, or deaths.

This Problem Across All Years

All Engine Complaints (52)

Jan 9, 2026

The vehicle just suddendenly shuts down when driven on the freeway, according to Tillery Chevrolet GMC the engine cracked and needed to replaced for total of $17,291.94

Nov 6, 2025

Weld on exhaust was faulty the bracket malfunction. The exhaust system has leak and rattle with exhaust noises, causing the converter fail.

Oct 9, 2025

The car has 45,000 and started burning oil. The car is in brand new condition and well under mileage for an issue of such to be occurring. Took to car dealership where purchased and was told $8,500 fix!

Sep 23, 2025

Exhaust started to rattle, now it is a loud clangy exhaust. Clearly a part has separated or there are holes in it. Dealership told me my car has a repair out for that for years 2019, 2021, 2022 and 2023 but NOT my year, 2020.

Aug 26, 2025

Ive got this vehicle on 5/12/2025 and all of this need to be done CATALYTIC CONVERTER REPLACEMENT. DURING INSPECTION FOUND LOUD EXHAUST ON STARTUP. UPON FURTHER INSPECTION FOUND BANK 1 CATALYTIC CONVERTER CRACKED CAUSING EXHAUST LEAK. BOTH EXHAUST FRONT PIPES DAMAGED AS WELL(BROKEN MOUNTING BRACKETS BETWEEN BOTH PIPES) . RECOMMEND REPLACEMENT OF CATALYTIC CONVERTER AND BOTH EXHAUST FRONT PIPESBRAKE SYSTEM FLUID EXCHANGE-PERFORMED PRESSURIZED FLUID EXCHANGE OF OLD BRAKE FLUID, REMOVED MOISTURE AND AIR CONTAMINATION FROM BRAKE SYSTEM. INSTALLED NEW DOT SPECIFIC FLUID TO MEET MANUFACTURE SPECIFICATIONSAUTOMATIC TRANSMISSION SERVICE FLUID EXCHANGECF - COOLING SYSTEM SERVICE 6830/5881-01 INCLUDES FLUSH COOLING SYSTEM, PRESSURE TEST, CHECK HOSES, CAP AND CHECK CONNECTION. INSTALL COOLING SYSTEM CORROSION CONTROL KIT Drain old Transfer case fluid and replace with new fluid REAR DIFFERENTIAL SERVICE This should have been done when the dealership got the vehicle, and it should be GM or BERGER responsibility. I am sure this was an issue to begin with.

Jul 24, 2025

July 2025 the transmission started stuttering. Took to an outside transmission shop, report showed torch converter failure.

Jul 3, 2025

For the last year or so my car keeps making this really loud noise and it gets worse within hours/days. We have had it in 3 maybe even 4 different shops to have an exhaust fixed. One shop said that a part of it was never secured like it should have been and they fixed it. Every time we have had it fixed it does it again within a couple weeks/month. I did some research and saw a bunch of people are having the same issue with theirs.

Jun 24, 2025

The contact owns a 2020 Chevrolet Traverse. The contact stated while driving 45 MPH, the vehicle jerked, with an abnormal sound coming from underneath the vehicle. In addition, the contact stated the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to Firestone, where the contact was provided DTC: P0420 (Catalytic converter was fractured and punctured, and a bracket was missing). The vehicle was not repaired. The contact then took the vehicle to the dealer where it was diagnosed and determined that the muffler was punctured and not the catalytic converter. The vehicle was not repaired. The contact then took the vehicle to a Valvoline Center to be diagnosed and DTC: P0420; was retrieved. The vehicle was not repaired. The contact stated that the failure persisted. The contact stated that the vehicle was vibrating abnormally while driven with an abnormal rattling sound coming from underneath the vehicle. Upon further investigation, the contact related the failure to Manufacturer's Recall Numbers: N212356540 and N222385510; however, the vehicle was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 102,000.

Mileage: 102,000

Jun 22, 2025

Engine light came on couple weeks ago. Code is p0420 so I did some research and inspected the exhaust system and found the weld on the support bracket of the exhaust pipes was cracked and wore a hole between the pipe and the bracket. There are others that have the same problem with different year models Chevrolet traverses. Mine is a 2020 Chevrolet traverse LT

May 12, 2025

The check engine light is illuminated. The Chevy app indicates there is an emission related concern regarding the catalyst system. After inspected, the catalytic converter bracket has a hole or is separating from the exhaust pipes. This causes the vehicle sound very loud during driving. Additionally the vehicle has less power during acceleration. The vehicles performance is poor and the maintenance is accelerated.

Apr 13, 2025

Unknown to some, but yesterday Saturday around 12:30 I was inspecting the speaker ports in the rear 3rd row passenger area and I noticed these square tabs that says airbags, also in the very middle of second row the same thing but in the rear I was removing one of the mouldings to see why the speakers were not playing, upon inspection there are no speakers and neither are there any form of side and or rear collision safety devices ( airbags) other than seatbelts. If that truck were in an accident say like a T-Bone, or rear end collision, or side rear impact no one is guaranteed safely making out without adverse affects on their bodies and health. I'm starting to wonder if this traverse was salvaged and or restored. Why are there no safety features in this truck?!!

Mileage: 82,000

Apr 10, 2025

Front exhaust pipe broken causing check engine light and vehicle to sound rough. It is an emissions issue. This has been confirmed with a dealership. The issue started around middle of March 2025 when check engine light came on.

Apr 7, 2025

Had noticed a rattle every time when I start the vehicle.I got under and had located a broken front exhaust hanger. A few week later I noticed a different sound coming from under the vehicle. I go back to the under side and locked the exhaust flex pipe has now ripped at the front exhaust bracket. Mine being a 2020 isn't coved by the 2019 or the 2021 special coverage. Chevrolet needs to fix this issue.

Apr 2, 2025

The contact owns a 2020 Chevrolet Traverse. The contact stated while driving 25 MPH, the check engine warning light illuminated. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the catalytic convertor had failed needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, and the contact was informed that there were no recalls associated with the VIN. The approximate failure mileage was 58,000.

Mileage: 58,000

Mar 27, 2025

Car started making a “pinging” noise and gradually got worse over time. Finally today, it’s really bad so I crawl under and look to notice not one but TWO holes in the exhaust pipe. I noticed several recalls on other models with the same issue but not this year.

Mar 15, 2025

The exahust leaks and has noise just like all the other Traverse that have the recall, this also needs the same recall

Mar 12, 2025

Vehicle developed a large hole in the exhaust pipe going to front converter. Identical failure which is noted in an April 30,2023 bulletin which specifically narrowed defects down to the 2019 Chevy Traverse. ( Special Coverage# N212356540). Dealership did repair defective exhaust section although my warranty coverage refused to cover defect. Significant safety hazard to state the least anytime a section of any exhaust component begins to deteriorate and come apart on welded sections of pipe. My vehicle has approximately 59000 miles of use and I simply cannot understand why GM refuses to reimburse my out of pocket costs related to this defect.

Mar 2, 2025

A few weeks ago, I started noticing a purring, kind of sound coming from my vehicle when I would turn it on. I took it in to Chevy and they said there was a leak or a hole in the exhaust that they needed to be replaced for over $1600 and that wasn’t covered through warranty that it was normal wear and tear. My vehicle has 53,000 miles. They said that it’s common for a vehicle of over five years to have these kinds of issues. And that it wasn’t covered through my warranty. Which expires in April

Jan 27, 2025

Noise from under hood, took vehicle to dealer. Dealers inspection identified cracked exhaust PIPES before catalytic converter. Exhaust fumes get into car cabin causing health concerns not to mention a life threatening situation for the occupants. Vehicle was under 70k miles. Seems to be an emission issue/faulty workmanship with failure in QC in weld inspection causing harm to owners

Jan 17, 2025

Front Flex pipe broken after failed weld. Issue is known by GM/Chevorlet and has been corrected on all years Except for the 2020 model year. Not sure why 2020 models were left out because they have the same condition.

Jan 17, 2025

The vehicle start stop feature is malfunctioning (I have a video) .When stopping or coming to a stop after driving through the city, at random times sometimes back to back when being stopped it goes down to 1 rpm then the auto stop feature kicks on and when it's time to depress the break to move again it malfunctions then sounds like a circular saw slicing through metal. At times you have put car in park hit engine ignition button to make it stop then wait a few seconds then start it back up. There's also a smell of strong fuel vapors coming in through the vents including defrost. Navigation stopped working ( turn by turn ) feature, also sounds as if the front end is knocking around going over speed bumps, the front right wheel has an odd rub sound that increases when accelerating. The gas also with a full tank depletes nearly within a day, and ait being a V6 should not guzzle $50 in fuel of 87 grade petrol. This thing is a rolling safety hazard. I have a wife and 6 children I transport daily. If something happens and we are injured I will sue your entire company General Motors.

Jan 13, 2025

Purchased the 2020 traverse on [XXX] from Basswood in Ft. Payne Alabama. Under the guise of the salesman I was assured that the vehicle was in great shape, with no issues at all, and a very clean Carfax. Well I'm new to purchasing a car via financing with a co-signer in which he was assured the vehicle was in great shape. Well unbeknownst to us my household the car was nothing of the sort. Within a few days the Start/Stop malfunctioned to the point it would not restart 98% of the time without sounding like a Demo Saw, it's a dangerous problem and there's times we smelled fuel once we were able to restart the vehicle. The front right wheel assembly looks as if it were on fire and if that's brake dust and it has a grinding whomp whomp sound when in motion,that's really not good no wonder it's hard to stop at times. The front end sounds like drums when going over bumps, speed bumps, road imperfections etc.. on morning start-up there's an absurd amount of exhaust coming into the cabin area, the codes [P3055 and P3056] are registered from the computer of vehicle. Now the smell of fuel is blowing through all vents whenever the defrost is running or all vents are used front and rear, with the truck in motion. It was so bad today that my entire family had to pull over to a gas station and get fresh air our eyes were burning and my [XXX] son nose started to bleed., so that's two parents and 6 children scrambling for safety. This is our only reliable vehicle other than an old 99 suburban that is hardly even road worthy anymore. I spoke with several people that have purchased vehicles and all agreed that the salesman and mostly the sales managers knew that the vehicle came from an auction and was never serviced nor inspected at the basswood dealership, which equates to them actively concealing major effects and problems with the vehicle in question. Just to make a one time commission on a fraudulent deal! They didn't provide any inspection papers to me! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA

Dec 24, 2024

The exhaust bracket on the front broke, and caused my catalytic converter to crack and have an exhaust leak. I’ve talked to different exhaust places and said it is common in the 2020 traverses. The car is running rough.

Nov 27, 2024

Vehicle would not start. Towed to repair shop. 350A fuse blown that controls ignition system. Pulled starter to inspect for damage. Transmission Flex Plate had 7 broken teeth with a tooth being lodged in the starter housing.

Oct 27, 2024

After getting my suv back i been notice that ticking sound while driving over 40 mph can't pin point were it coming from the dealership or anybody cannot locate it it happens with speeds.over 40 not exxeced over 60 mph

Sep 24, 2024

2020 traverse was at Chevy dealership for state inspection & emissions test, maintenance service- oil & filter change, rotate tires, check all systems, update system & computer, flush & fill all fluids in car. Chevy certified technician preformed vehicle health inspection, multi point inspection . Car was not picking up acceleration will on a 351 mile trip alone, after stopping I notice the car hood was not on correctly when opened the oil cap was not in place but was on molding, oil had been pouring out leaving engine with no oil, the technician had not replaced cap during service and had no replaced brake fluid, antifreeze coolant, washer fluid and transmission fluid. He had force closed the hood, which could have opened at any time while driving, there was oil pouring from vehicle causes hazardous driving for myself and everyone else on highway. Car has OnStar coverage as well as Chevy safe driver function’s, and alerts on all systems all fluid levels, tire pressure, temperature ext. non of these alerts showed or alerted me putting my safety and the safety of others on the roads in danger. The technician in fact disarmed these systems and alerts when servicing my vehicle. Ciocca Chevrolet dealership in Quakertown pa, caused permanent damage to the engine and power train system, as well as putting myself and others in serious danger. The car was towed by OnStar roadside assist back to dealership where they tried to down play the severity of the damage . I refused to take back the car due to it not being drivable or safe. The service manager agreed to buy out my loan and the car is on lot for sale with tag stating ‘sold as is , no warranty” . Due to the computer system being compromised there is no data showing the service or showing the car being in distress , this issue needs to be know as driving this vehicle with out knowledge of engine damage caused from dealership failure to add all fluids during service puts driver, passenger’s and all others in danger.

Sep 3, 2024

My rear exhaust manifold cracked, was told there should have been have been a recall on them bc they are defective. GM is covering 2019 and 2021 Models, but not 2020 models. I had to replace my alternator at the Chevrolet dealership 6 months ago. In the last month, have had the shift to park message come up on my car and that has something to do with the transmission.

Aug 14, 2024

Similar to [XXX] . Exhaust bracket broke, was fixed but stress caused converter to break at engine connection. All other years of this generation are recalled but 2020. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Aug 10, 2024

According to Special Coverage bulletin N242445280, some 2022 Traverse units may have a condition where the mounting bracket on the front exhaust pipe can separate from the pipe. If this event were to occur, a hole can develop in the exhaust pipe at the bracket location, and a ratting or increased exhaust noise may be present. This is exactly what has happened to my 2020 Traverse. I took the car to the Chevrolet dealer where I was told that the recall did not pertain to my VIN. While that may be the case now, I am complaining to have this exact same issue applied to the 2020 and 2021 models as well. This design is exactly the same and should be included. My Traverse has an awful rattle where the bracket has broken off and a hole has worn through. It also throws a downstream 02 exhaust sensor code.

Jul 29, 2024

Broken bracket for exhaust system. This is know issue in several model years, but have only issues Special Assessment for some years to cover cost even though the same setup in multiple model years (N222385510).

Apr 18, 2024

Hole in the flex pipe which seems to happen with them all as there have been recalls on years 2018,2019, and 2021.

Apr 9, 2024

Faulty exhaust issues

Apr 8, 2024 Crash

Sunday night 4/7/24, I was on my way to the emergency department with my 5 month old baby to be seen. 30min into my drive i came to a stop light when my truck completely shut off (BLACKOUT) No Power, NO LIGHTS not even my hazard would turn on, my car wouldn't go into park or allow me to press on my breaks it was like they were glued stuck. all my doors locked and I couldn't get them to open, not even manually because of the nobs that go all the way in. I couldn't put the car into park or anything just got locked in my car and I couldn't even hit the OnStar because everything was off! I started to see cars coming from a distance so i started to panic because they were going to rear end us really bad, so i broke the driver window and went to warn drivers to please stop by putting myself at risk to get hit by a car because i didn't know what else to do, i had a 5month old baby in the back seat that would have died if I didn't pull her out and we got hit. I started to scream for help because it was dark and we were stuck. two cars came inches from rear ending us, which caused an accident between the two vehicles. thankfully a police officer was passing by and got behind my traverse to stop traffic. but if it wasn't for the cop i don't know what the outcome would have been. THIS IS A HUGE SAFETY ISSUE. IF THE CAR WAS ON FIRE WE WOULD HAVE BURNED. THIS NEEDS TO BE RECALLED ASAP. Why would they design a car where you cannot get out. and why did it shut off like this. ???? I NEED ANSWERS PLEASE. I'M TERRIFIED TO DRIVE MY CAR AND THIS WAS A $38,000 VEHICAL THIS IS NOT OK!!!!

Mar 6, 2024

After routine oil change in January 2023, rattling noise under car was noticed. Returned to dealer who stated front mounting bracket had cracked. Was informed by technician to take vehicle to muffler shop nearby to have bracket welded due to them not "doing" weld jobs there. Had both bracket and crack in front pipe repaired in June 2023 mileage 68,660. February 2024 Noise returned and steadily grew louder. On March 3, 2024 while turning onto neighborhood road, loud bang was heard then car sounded like it was roaring and was barely moving when pressing gas. Made it to driveway and at ignition cut off, gurgling fluid sound was heard. Towed to Hardy Chevrolet on Tuesday 03/05. Mileage 82,059 Still waiting on full diagnostics but front pipe has completely detached at right passenger cat. Bolts stripped out? I will not be able to pass State mandated emissions testing until repaired. This problem was recalled for the 2018, 2019 and 2021 vehicles, but for some reason not 2020 for the exact issue. The dealership wants to charge for a known safety issue. 2021 - GM Special Coverage (N222385510) 2019 - GM Front Exhaust (N212356540)

Feb 26, 2024

Alternator failed within 3 years and only after 45,000 miles. GM refuses to take any liability even though several other people experiencing same defect and part rated for over twice that length of period.

Feb 15, 2024

While driving at low and highway speeds, I began hearing a rattle under the vehicle, along with a loud exhaust noise. I looked at the undercarriage of the vehicle and observed a broken bracket on the exhaust pipe causing a hole in the exhaust pipe. I searched and found this was a common issue with this make and model of vehicle.

Feb 12, 2024

The front mounting bracket has separated from the front exhaust pipe. Because of this the exhaust pipe has developed a hole around the bracket, leading to a leak and increased exhaust noise. My check engine light is on constantly and will not be able to pass State mandated emissions testing until repaired. This problem was recalled for the 2018, 2019 and 2021 vehicles, but for some reason not 2020 for the exact issue. The problem has been diagnosed today 2/12/24 by my dealership but they want to charge for a known safety issue. 2021 - GM Special Coverage (N222385510) 2019 - GM Front Exhaust (N212356540)

Jan 29, 2024

Alternator failing and needing to be replaced on a 2020 Chevy Traverse with only 33,000 miles. Seems to be a common issue with several Traverse and it's a costly repair as it's past warranty.

Nov 29, 2023

My vehicle along with many other make a stuttering feeling when accelerating at low rate of speed. This can lead to a bad transmission and causing the vehicle to cut off making a hazard.

Sep 27, 2023

I was told that my muffler needed to be replaced and not covered under warranty this vehicle is not even 3 years old yet and I need a new muffler my car sounds LOUD and the check engine light is now on.

Aug 14, 2023

The exhaust pipe and muffler developed a hole in both exhaust components at less than 32k miles. This is a known design issue for the model as a previous model year had a special coverage adjustment on 03/2022 [XXX] . It is apparent this is a design flaw that wasn't fixed for the 2020 model year. GM has only offered 50% of repair costs. I am requesting the NHTSA to open review of exhaust failure for the 2020 model year of Chevrolet Traverse, GMC Acadia, and Cadillac XT6 that are equipped with the 3.6 liter V6 engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jun 29, 2023

Months ago I was driving, my 2020 traverse I hit the brakes and I heard a weird grinding noise & my car started wobbling, I figured I needed my brakes pads changed, I took it to Waldorf Chevy they looked at the brakes and told me everything was good I didn’t need pads and everything was ok, they said sometimes the pads get dust on them causing them to squeak, and wobble, i had the front pads replace at a local shop they also looked at the back brakes and said the back pads were good, sometime later I was heading to work I stopped at a gas station and the car wouldn’t start. On the Chevy app it said my antilock brake system and stability control needs serviced which was weird it gave no warning I had it diagnosed the mechanic said the engine seized I towed it to another shop they said the same thing I towed it to Chevy they insisted it was the battery I told them it was the engine, they later said the engine seized but not before charging me $500 for a diagnostic, $371 battery plate. I got oil changes regularly and often did preventive maintenance.

Jun 15, 2023

The contact owns a 2020 Chevrolet Traverse. The contact stated while driving 35 MPH, the vehicle stalled. The contact stated that the service engine warning light was illuminated. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The contact had experienced the failure several times. The manufacturer had not been informed of the failure. The failure mileage was unknown.

May 30, 2023

I was operating my vehicle at 70 MPH on the freeway, when I took my foot off the accelerater pedal to exit I could feel a pop under my feet and the engine started to make a lot more noise. I lost engine power and had to coast/idle to the nearest gas station. I went under the car and discovered a hole in my exhaust where there used to be a bracket to mount the exhaust pipes to yhe undercarriage. I went on a chevy Traverse Forum to discover this is a common problem. I believe it is unsafe to operate the vehicle with an exhaust leak that also creates loss of engine power and eventually leads to engine damage.

Mar 31, 2023

P0420 warning light came on car exhaust has whole in it

Dec 11, 2022

Muffler pipes are rubbing on the metal that was used to hold the muffler pipes from dragging. There is nothing to stop this from happening. If it’s Rubbing holes in the muffler then it’s allowing the fumes into the ozone layer and also wasting gas and messing the engine up m, causing the engine to read wrong. This is not Normal wear and tear this is a manufactured default that should not be my responsibility bc it wasn’t secured correctly.

Dec 6, 2022

We brought our Traverse into the dealership for a check engine light. The resulting inspection revealed as follows. The bracket welded from the f-pipe to the muffler at bank 2 was found to be cracked by the DeMontrond Chevrolet Dealership in Texas City, Texas where the vehicle was purchased in March of 2020. I am a non-destructive testing inspector; so, once the vehicle got home, I inspected it myself & found it to not only have a crack in the piping but also severe lack of penetration in the welds. Both of these are original manufacturing workmanship defects. The resulting defects present severe health hazards as the vehicle now leaks CO₂ in a location not visible unless inspecting the exhaust system & as the stress fracture grows around the piping it could eventually result in the piping breaking through or loose under the vehicle while driving down the road. If the piping were to break through then the vehicle would no longer be in compliance with the EPA for emissions by a long shot. As it sits the vehicle will fail a state inspection due to the permanent code the computer is throwing from the leak. The above listed hazards have already been noted by the NHTSA in Bulletin No. PIP5681C & in Special Coverage Adjustment N212356540 Front Exhaust Pipe from GM. The bulletin only states the issues; however, the special adjustment provides the 2019 Traverse drivers with an extended warranty for the above listed issues. I would like to request that the 2020 Chevrolet Traverse be considered for the same extended coverage of 15yrs or 150,000mi via GM for the cost of the replacement of the f-pipe, three gaskets, & the muffler as these are original manufacturing defects. If it was not for the vehicles check engine light coming on these issues would have gone unnoticed until an even further point in time taking us further away from the original warranty of 2yrs or 24,000 which is clearly not a long enough period for these issues to present themselves & be corrected.

Nov 26, 2022

I was driving down the street and my car started to randomly jerk. When I pushed the gas the car got slower. Once in a safe place I pulled over and sat there for a few minutes. When I accelerated again the car had a sound like the car was speeding up, but there was no speed. It drifted. So I crossed the traffic light and pulled over again. I turned the car off. I waited for about 5 minutes, turned the car on and that's when the engine light came on. I had to drive slower to make it home. Once I made it home I put the car in Reverse and noticed that my back up camera was not working as well. I am so frustrated.

Oct 25, 2021

UNKNOWN We were on the highway when we noticed the engine light come on, then the fuel gage went all the way to empty then back up again. We were going about 65-70 mph. I am taking my vehicle in today to get fixed

Dec 17, 2020

TL* THE CONTACT OWNS A 2020 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE START/STOP FEATURE FAILED WHILE THE VEHICLE WAS IN OPERATION. THE CONTACT STATED THAT AFTER COMING TO A COMPLETE STOP, THE ENGINE STALLED. NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET GREENACRES SERVICE CENTER (5757 LAKE WORTH RD SUITE A, GREENACRES, FL 33463) AND GRIECO CHEVROLET OF DELRAY BEACH (2605 S FEDERAL HWY, DELRAY BEACH, FL 33483) AND WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 1,100.

Mileage: 1,100

Dec 7, 2020

RECENTLY PURCHASED CAR. ON THURSDAY DECEMBER 3,2020. WAS DRIVING CAR BACK HOME ON A BUSY STREET, CAR STARTING STALLING. WOULD NOT GO PAST 20 MPH, ENGINE WAS REVVING. NEXT MORNING TO GO TO WORK CAR WOULD NOT GO ON REVERSE. HAD TO GET CAR TOWED TO THE DEALER AND THEY ARE TELLING ME THAT IT IS A TRANSMISSION PROBLEM. THAT THE TRANSMISSION NEEDS TO BE REPLACED. DEVON AT RICK HENDRICK IN DULUTH, GA HAS BEEN NOTHING BUT RUDE SINCE PURCHASE OF VEHICLE NOW I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND I HAVE 4 YOUNG CHILDREN AGES 10, 8, AND 5. IF SOMEONE WOULD OF HIT ME FROM BEHIND WE COULD OF BEEN INJURED. I BOUGHT A NEW VEHICLE FOR THE PIECE OF MIND OF NOT HAVING ANY ISSUES WITH THE VEHICLE AND NOW THIS. I AM VERY UPSET.

Mileage: 900

May 11, 2020

TL* THE CONTACT LEASED A 2020 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE VEHICLE WAS A MODIFIED VEHICLE WITH HAND CONTROLS INSTALLED. THE VEHICLE PASSED TESTING WHICH WAS APPROVED BY MANUFACTURER. WHILE DRIVING 6-7 MPH MERGING INTO TRAFFIC WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS INFORMED BY AN INDEPENDENT MECHANIC TO DISENGAGE THE START/STOP FEATURE. THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THERE WAS NO OPTION TO DISENGAGE THE START/STOP FEATURE. THE VEHICLE WAS TAKEN TO VICTORY LAYNE CHEVROLET (3980 FOWLER ST FORT MYERS FL 33901-2604, (239) 936-1541) WHERE IT WAS CONFIRMED THAT THERE WAS NO OPTION TO DISENGAGE THE START/STOP FEATURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 6,500.

Mileage: 6,500