This Problem Across All Years
I have Pacifica Hybrid 2017 model minivan with a lot of problems. More than 6 times the minivan was not starting and if starting it would have all the check engine (so i needed to leave the minivan with 2 small kids and take a car service ) some of the signs that would all of a sudden start are service Hybrid Vehicle system , service electric throttle control park sense unavailable ,Automatic High Beam Disabled ,press break to prevent rolling ,Blind spot alert temporarily unavailable in the middle of the road while I am driving . I towed the car to Chrysler and they won't pay for it as it was a hybrid problem, and it was under warranty. The dealer agreed that it was a hybrid problem under warranty, and they would fix it as it was a problem from the manufacturer. In a week the dealer said it was fixed. After I was taking the van home and while i was on the road all the signs came up on the control panel. It has all sorts of warning on the panel as mentioned above. I realized the car had the same issue. It won't let me change the gears and stopped completely when I came home. Then I called the dealer and complained, and they said to bring it back however they won't help me with the towing service. Again aftre 1-2 days the car started so i took to the dealer they said they have found the problem they don't know so Chrysler tech team is working on it. Then after 2 weeks they said they have fixed the car and also test drove . However i came home and after 3-4 more days the car still had same issues. It stopped on the highway in the. I managed to move to the rightmost lane and stopped over there on highway. This was a very scary incident. I gave the van back to the dealer and Chrysler reps again said they wil look at it . However, after 4 th attempt I gave them and brough it back . The problem still persists. No help from Chrysler or the dealer. each time they take more than 3-4 weeks and leave you on with no rental help as well.
I have Pacifica Hybrid 2017 model minivan with a lot of problems. More than 6 times the minivan was not starting and if starting it would have all the check engine (so i needed to leave the minivan with 2 small kids and take a car service ) some of the signs that would all of a sudden start are service Hybrid Vehicle system , service electric throttle control park sense unavailable ,Automatic High Beam Disabled ,press break to prevent rolling ,Blind spot alert temporarily unavailable in the middle of the road while I am driving . I towed the car to Chrysler and they won't pay for it as it was a hybrid problem, and it was under warranty. The dealer agreed that it was a hybrid problem under warranty, and they would fix it as it was a problem from the manufacturer. In a week the dealer said it was fixed. After I was taking the van home and while i was on the road all the signs came up on the control panel. It has all sorts of warning on the panel as mentioned above. I realized the car had the same issue. It won't let me change the gears and stopped completely when I came home. Then I called the dealer and complained, and they said to bring it back however they won't help me with the towing service. Again aftre 1-2 days the car started so i took to the dealer they said they have found the problem they don't know so Chrysler tech team is working on it. Then after 2 weeks they said they have fixed the car and also test drove . However i came home and after 3-4 more days the car still had same issues. It stopped on the highway in the. I managed to move to the rightmost lane and stopped over there on highway. This was a very scary incident. I gave the van back to the dealer and Chrysler reps again said they wil look at it . However, after 4 th attempt I gave them and brough it back . The problem still persists. No help from Chrysler or the dealer. each time they take more than 3-4 weeks and leave you on with no rental help as well.
REPEATED, VIDEO DOCUMENTED OCCURENCES OF VEHICLE STALLING, LOSING POWER STEERING, AND LOSING ALL DRIVER-ASSIST FEATURES, TO INCLUDE TRACTION CONTROL, BLIND SPOT MONITORING, POWER STEERING, FORWARD COLLISION AVOIDANCE, ADAPTIVE CRUISE CONTROL, AIRBAGS, AND OTHER SYSTEMS. THE PROBLEM HAS REPEATEDLY OCCURRED WHEN THE VEHICLE IS IN MOTION; HAS OCCURRED ON A HIGHWAY AS WELL AS IN PARKING LOTS. THE VEHICLE WILL SUDDENLY EXHIBIT 'HAYWIRE' BEHAVIOR, WHICH INCLUDES FUEL AND POWER GAUGES RANDOMLY FLUCTUATING UP AND DOWN, AND ALL ABOVE SAFETY SYSTEM WARNINGS INTERMITTEDLY INDICATING THEY ARE OFFLINE. IN EXTREME SCENARIOS, POWER STEERING WILL BE LOST. ADDITIONALLY, IN ONCE SCENARIO, THE 'HAYWIRE' BEHAVIOR PRECLUDED THE ABILITY TO TURN THE VEHICLE OFF WITHOUT RESORTING TO DISCONNECTING HARD-WIRE BATTERY CONNECTIONS. MULTIPLE VIDEOS HAVE BEEN MADE DOCUMENTING THE BEHAVIOR. PREVIOUS ATTEMPTS TO RESOLVE WITH MANUFACTURER RESORTED IN NO CORRECTIVE ACTION DUE TO 'FAILURE TO DUPLICATE' THE ISSUE, DESPITE HAVING VIDEO SHOWING THE OCCURRENCE. ORIGINALLY BROUGHT TO DEALER AND NHTSA ATTENTION IN 2020 (NHTSA COMPLAINT #11292415). DEALER HAS DONE NOTHING TO RESOLVE THE ISSUE AND IN THE PAST WEEK THE ISSUE HAS RECURRED, NOW MORE CONSISTENTLY THAN THE INCIDENT PREVIOUSLY REPORTED. WITHIN THE PAST WEEK, THE VEHICLE HAS STALLED TWICE, RESULTING IN COMPLETE LOSS OF POWER STEERING. THE "HAYWIRE" BEHAVIOR CONTINUES, WITH PERSISTENT WARNINGS AND LOSS OF ESSENTIAL SYSTEMS, AND THE "HAYWIRE" BEHAVIOR INCREASES DISTRACTIONS BY IMPOSING FALSE BLINDSPOT WARNING INDICATOR LIGHTS AND INTERMITTENTLY CHANGING BRIGHTNESS OF THE ENTIRE ELECTRONIC DISPLAYS AT RANDOM, AS WELL AS PERSISTENT AND INTERMITTENT LOSS OF FUNCTIONALITY OF ESSENTIAL SAFETY SYSTEMS, INCLUDING AIRBAGS AND OTHER DRIVER SAFETY FEATURES. VIDEOS OF THE BIZARRE, "HAYWIRE BEHAVIOR" ARE AVAILABLE UPON REQUEST. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
REPEATED, VIDEO DOCUMENTED OCCURENCES OF VEHICLE STALLING, LOSING POWER STEERING, AND LOSING ALL DRIVER-ASSIST FEATURES, TO INCLUDE TRACTION CONTROL, BLIND SPOT MONITORING, POWER STEERING, FORWARD COLLISION AVOIDANCE, ADAPTIVE CRUISE CONTROL, AIRBAGS, AND OTHER SYSTEMS. THE PROBLEM HAS REPEATEDLY OCCURRED WHEN THE VEHICLE IS IN MOTION; HAS OCCURRED ON A HIGHWAY AS WELL AS IN PARKING LOTS. THE VEHICLE WILL SUDDENLY EXHIBIT 'HAYWIRE' BEHAVIOR, WHICH INCLUDES FUEL AND POWER GAUGES RANDOMLY FLUCTUATING UP AND DOWN, AND ALL ABOVE SAFETY SYSTEM WARNINGS INTERMITTEDLY INDICATING THEY ARE OFFLINE. IN EXTREME SCENARIOS, POWER STEERING WILL BE LOST. ADDITIONALLY, IN ONCE SCENARIO, THE 'HAYWIRE' BEHAVIOR PRECLUDED THE ABILITY TO TURN THE VEHICLE OFF WITHOUT RESORTING TO DISCONNECTING HARD-WIRE BATTERY CONNECTIONS. MULTIPLE VIDEOS HAVE BEEN MADE DOCUMENTING THE BEHAVIOR. PREVIOUS ATTEMPTS TO RESOLVE WITH MANUFACTURER RESORTED IN NO CORRECTIVE ACTION DUE TO 'FAILURE TO DUPLICATE' THE ISSUE, DESPITE HAVING VIDEO SHOWING THE OCCURRENCE. ORIGINALLY BROUGHT TO DEALER AND NHTSA ATTENTION IN 2020 (NHTSA COMPLAINT #11292415). DEALER HAS DONE NOTHING TO RESOLVE THE ISSUE AND IN THE PAST WEEK THE ISSUE HAS RECURRED, NOW MORE CONSISTENTLY THAN THE INCIDENT PREVIOUSLY REPORTED. WITHIN THE PAST WEEK, THE VEHICLE HAS STALLED TWICE, RESULTING IN COMPLETE LOSS OF POWER STEERING. THE "HAYWIRE" BEHAVIOR CONTINUES, WITH PERSISTENT WARNINGS AND LOSS OF ESSENTIAL SYSTEMS, AND THE "HAYWIRE" BEHAVIOR INCREASES DISTRACTIONS BY IMPOSING FALSE BLINDSPOT WARNING INDICATOR LIGHTS AND INTERMITTENTLY CHANGING BRIGHTNESS OF THE ENTIRE ELECTRONIC DISPLAYS AT RANDOM, AS WELL AS PERSISTENT AND INTERMITTENT LOSS OF FUNCTIONALITY OF ESSENTIAL SAFETY SYSTEMS, INCLUDING AIRBAGS AND OTHER DRIVER SAFETY FEATURES. VIDEOS OF THE BIZARRE, "HAYWIRE BEHAVIOR" ARE AVAILABLE UPON REQUEST. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
WHILE DRIVING, VEHICLE COMPLETELY LOST POWER/STALLED. POWER STEERING LOST, ALL ACCELERATION AND POWER ASSISTED BRAKING. INDICATOR LIGHTS FOR VARIETY OF SYSTEMS LIGHT UP. PULL OVER TO SIDE AND RESTART VEHICLE. VEHICLE EXHIBITS "HAYWIRE" BEHAVIOR, WITH INDICATORS FOR ALL SYSTEMS, INCLUDING TRACTION CONTROL TIRE PRESSURE, BATTERY, HYBRID ELECTRIC SYSTEM, PARKING BRAKE, ETC.GOING OFF. A SHORT VIDEO WAS TAKEN OF THIS BEHAVIOR WHEN RESTART WAS ATTEMPTED AFTER THE STALL. VEHICILE FAILS TO RESTART. AFTER ADDITIONAL TRY, VEHICLE STARTS, AND TRACTION CONTROL AND SOME OTHER SYSTEMS REMAIN NON FUNCTIONAL. VEHICLE IS RETURNED HOME, THEN RETURNED TO DEALER, WHO ADVISES THAT VEHICLE FIRMWARE IS UP TO DATE, AND THAT THE ISSUE "CANNOT BE DUPLICATED." VEHICLE WAS UP TO DATE ON PREVIOUS RECALLS RELATING TO STALLS. THE STALL WAS INCREDIBLY DANGEROUS, AND DEALER DOES NOT SEEM TO HAVE ANY IDEA WHAT SOURCE OF THE PROBLEM IS. WE HAVE BEEN SENT AWAY, BEING TOLD TO RETURN THE VEHICLE IF PROBLEM SHOWS UP AGAIN. WE DO NOT FEEL THAT VEHICLE IS SAFE TO DRIVE, AND DEALER HAS DONE NOTHING TO ADDRESS OR DIAGNOSE THE ISSUE THAT CAUSED THE PROBLEM. THE ISSUE CAME AFTER SOME OTHER ISSUES WITH VEHICLE SOMETIMES INDICATING THAT AIRBAGS NEED SERVICE, OR NOT RECOGNIZING THAT SEATBELTS WERE BUCKLED. I BELIEVE THE ISSUE TO BE RELATED TO PROBLEMS WITH COMPUTER FIRMWARE GOVERNING THE VEHICLE.
WHILE DRIVING, VEHICLE COMPLETELY LOST POWER/STALLED. POWER STEERING LOST, ALL ACCELERATION AND POWER ASSISTED BRAKING. INDICATOR LIGHTS FOR VARIETY OF SYSTEMS LIGHT UP. PULL OVER TO SIDE AND RESTART VEHICLE. VEHICLE EXHIBITS "HAYWIRE" BEHAVIOR, WITH INDICATORS FOR ALL SYSTEMS, INCLUDING TRACTION CONTROL TIRE PRESSURE, BATTERY, HYBRID ELECTRIC SYSTEM, PARKING BRAKE, ETC.GOING OFF. A SHORT VIDEO WAS TAKEN OF THIS BEHAVIOR WHEN RESTART WAS ATTEMPTED AFTER THE STALL. VEHICILE FAILS TO RESTART. AFTER ADDITIONAL TRY, VEHICLE STARTS, AND TRACTION CONTROL AND SOME OTHER SYSTEMS REMAIN NON FUNCTIONAL. VEHICLE IS RETURNED HOME, THEN RETURNED TO DEALER, WHO ADVISES THAT VEHICLE FIRMWARE IS UP TO DATE, AND THAT THE ISSUE "CANNOT BE DUPLICATED." VEHICLE WAS UP TO DATE ON PREVIOUS RECALLS RELATING TO STALLS. THE STALL WAS INCREDIBLY DANGEROUS, AND DEALER DOES NOT SEEM TO HAVE ANY IDEA WHAT SOURCE OF THE PROBLEM IS. WE HAVE BEEN SENT AWAY, BEING TOLD TO RETURN THE VEHICLE IF PROBLEM SHOWS UP AGAIN. WE DO NOT FEEL THAT VEHICLE IS SAFE TO DRIVE, AND DEALER HAS DONE NOTHING TO ADDRESS OR DIAGNOSE THE ISSUE THAT CAUSED THE PROBLEM. THE ISSUE CAME AFTER SOME OTHER ISSUES WITH VEHICLE SOMETIMES INDICATING THAT AIRBAGS NEED SERVICE, OR NOT RECOGNIZING THAT SEATBELTS WERE BUCKLED. I BELIEVE THE ISSUE TO BE RELATED TO PROBLEMS WITH COMPUTER FIRMWARE GOVERNING THE VEHICLE.
THE VAN'S ENGINE STOPPED WHILE TRAVELING AT 30 MPH ON A CITY STREET. THE AC HAD BEEN RUNNING. THE HYBRID AND ENGINE LIGHT CAME ON. THE DAY BOARD STATED I NEEDED TO PUT VEHICLE IN PARK TO START VAN. AFTER COASTING TO A STOP THE VEHICLE DID NOT RESPOND TO TRYING TO USE GEAR SELECTOR. THIS CHANGED AFTER SITTING FOR 15 MINUTES. I DROVE THE VEHICLE WITH ENGINE LIGHT AND HYBRID LIGHT THE FINAL 1 MILE HOME....UPDATED 11/06/17 *BF UPDATED 11/09/2017*JS
THE VAN'S ENGINE STOPPED WHILE TRAVELING AT 30 MPH ON A CITY STREET. THE AC HAD BEEN RUNNING. THE HYBRID AND ENGINE LIGHT CAME ON. THE DAY BOARD STATED I NEEDED TO PUT VEHICLE IN PARK TO START VAN. AFTER COASTING TO A STOP THE VEHICLE DID NOT RESPOND TO TRYING TO USE GEAR SELECTOR. THIS CHANGED AFTER SITTING FOR 15 MINUTES. I DROVE THE VEHICLE WITH ENGINE LIGHT AND HYBRID LIGHT THE FINAL 1 MILE HOME....UPDATED 11/06/17 *BF UPDATED 11/09/2017*JS
NEW 2017 CHRYSLER PACIFICA HYBRID WITH 270 MILES STALLED ON A BUSY INTERSECTION AND WON'T TURN ON. THE VEHICLE WAS IN MOTION WHEN IT LOST POWER AND CAME TO A COMPLETE STOP. THE ENGINE SIGN IS ON AND MESSAGE SAYS "PRESS BRAKE TO PREVENT ROLLONG". TURNING OFF AND TURNING THE IT BACK ON DOES NOT MAKE THE ISSUE GO AWAY.
NEW 2017 CHRYSLER PACIFICA HYBRID WITH 270 MILES STALLED ON A BUSY INTERSECTION AND WON'T TURN ON. THE VEHICLE WAS IN MOTION WHEN IT LOST POWER AND CAME TO A COMPLETE STOP. THE ENGINE SIGN IS ON AND MESSAGE SAYS "PRESS BRAKE TO PREVENT ROLLONG". TURNING OFF AND TURNING THE IT BACK ON DOES NOT MAKE THE ISSUE GO AWAY.