2022 CHRYSLER PACIFICA PLUG-IN HYBRID Electrical System Problems

Both of my sliding doors suddenly stop working. Electrical malfunction, locking mechanism not working, door not locking in place.

The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving at various speeds in Hybrid Mode, the vehicle occasionally failed to accelerate as intended while depressing the accelerator pedal. In addition, the contact stated that the vehicle failed to maintain speed, and gradually decelerated while the accelerator pedal was being depressed. No warning light was illuminated. The contact stated that the vehicle was previously repaired several times by the local dealer. The vehicle was taken to a local dealer and remained with the dealer for further diagnostic tests and repair; however, the cause of the failure remained unknown. The manufacturer was made aware of the failure. The failure mileage was approximately 52,000.

Mileage: 52,000

As I was driving on the highway, the warning "Stop Safely Vehicle Will Shut Off Soon" with a red turtle icon appeared. The warning indicator light also appeared. The car began to decelerate on its own as I tried to merge across several lanes of highway traffic to get to the shoulder and stop. This first happened on Thursday December 12 (also in a highway scenario). The vehicle was inspected by my dealer from December 16-18. During that time the dealer updated software and replaced drivers side PHEV engine mount. The dealer cites "Bulletin 21-042-24" as guidance for their troubleshooting. The dealer says if the problem returns, the vehicle will "need transmission according to bulletin 21-042-24." I drove the vehicle fine on December 19-20 but the problem returned on Saturday, December 21. So the problem has occurred twice in 9 days.

Vehicle check engine light came on preventing state inspection, at same time message on dash states "service charging system" . Using the oem charger 120v. Many complaints online say clear the code and power cycle the circuit and charger. Did both and code persists. Battery not charging affecting fuel economy and raising emissions above the stated usage average due to no battery assist. Try clearing codes no luck. OBD code P0d27 is permanent. Try using OEM level Opus access, factory tech says its a known issue, Tried clearing code no luck. This defect could cause vehicle to have no electric propulsion causing stall if gas engine died and lead to a collision. This defect should be recalled and corrected with a module or software update so generic scan tool or automatic monitor resets upon removal and replug of charging cable. Dealer tech says the IDCM is the cause. 30625 miles. This is causing higher than expected emissions, gas costs, and possible accident risk.

The vehicle is equipped with multizone AC, and one day the REAR passenger AC system malfunctioned. This occurred during the heatwave period this summer. The AC would not turn off, after multiple attempts, neither through the infotainment screen nor the manual buttons. We tried all possible ways to turn it off and it would not. Furthermore, it was automatically set to high heat, and the temperature also could not be changed. It is available for inspection if needed. Our [XXX] child was the rear seat occupant at the time, and was on the verge of overheating. We took the vehicle to the dealership, explained the issue in detail, and also showed them the clear video evidence of the problem. Because the issue was intermittent, they did not inspect it nor repaired it because it was working fine in their possession. Manufacturer was also notified of the issue, and repeated the same dialogue as the dealer, which is, that they can not resolve it if they can not reproduce it. There were no warning codes, lights, or messages for this issue. After receiving the vehicle back from the dealer, unrepaired, the problem happened again the same day. It is now back at another dealer hoping to be repaired and the issue diagnosed/reproduced. This is making us very nervous if it happens again, during a freeway drive or a long road trip, our road safety and children's health is at risk. The dealership and manufacturer have not demonstrated urgency for this matter, and treat it as any other "intermittent" issue. They advised us to bring it back if it occurs again. Should we really be testing these diagnostics on the road with our children's safety or comfort at stake? Thank you for giving us the opportunity to bring this matter to your attention. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving the vehicle in the middle lane of a 3-lane (one direction) interstate highway when a message appeared on the dashboard "stop safely vehicle will shut off soon," the check engine light turned on and the vehicle lost all ability to accelerate so it was extremely challenging to navigate to the side of the road safely through busy rush hour traffic. As the driver I had zero ability to accelerate the vehicle whatsoever, the gas pedal did absolutely nothing, which can lead to an accident on the highway due to other vehicles moving very quickly and not expecting a vehicle that is not at the right of the road to come to a stop. I brought the vehicle to the Chrysler Dealership where they initially stated this is a known issue and they would be replacing the transmission and that the transmission is under 10-year/unliminted miles warranty for this specific error (POA43 Driver Motor), however once the dealership spoke with Chrysler corporate, they indicated that they would simply be clearing the code and they returned the car to us. We were advised to bring the vehicle back when the error recurs. We opted to sell the vehicle immediately instead, because it it not safe to drive now, but unfortunately this means we are passing the problem on to another consumer as Chrysler refuses to fix the problem. The case number they assigned is Case #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have encountered at least 5 separate incidents where I will receive an error message on my car dash saying 'Stop Safely. Vehicle will shut Off Soon' over the past several months. I have noticed this occurs when the car has been exposed to high heat (80+ degrees) and driving 60+ MPH

While driving, vehicle chimes and displays "Stop Safely Vehicle will Shut Off Soon." While brakes and steering remain available, throttle control is instantly gone and vehicle needs to be coasted to a safe stop. Upon powering off and waiting ~10 minutes, the vehicle will restart (with check engine light and "service charing system" displayed) and drive normally. This situation happened four times while attempting to make it back home safely (once on an interstate traveling ~70 mph, twice on a highway traveling ~55 mph, and once in town at ~30 mph). Thankfully all situations had adequate shoulder and understanding traffic, but with instant loss of power, the vehicle is incredibly dangerous.

Outside temperature was over 80 degrees, we were driving long distance on a highway. First the air conditioning failed. Then the "Remaining miles on battery" started to go up ( even though it had been a long time since we charged). When it got to about 12, we got a dashboard message that said "Engine shutting down, get to a safe place". We pulled over just in time as the engine did shut off, the shutdown happened in about 15 seconds. The car did not restart for at least 30 minutes. Message said something about "Check charging system". This happened repeatedly, leaving us in dangerous conditions on the side of the very busy highway. "Check Engine" light was on. At least once we had a message that said something about "Check Powertrain". One dealer checked the code on his computer, but could not help any further as they were too busy. He would not give us the paper with the code. We took the car to a dealer when we got home. The "Check Engine" light had turned off, but the dealer cannot find any problems with the car. It is a huge safety problem when your car shuts down with very little notice. We are afraid to drive the car now.

We purchased a 2022 Pacifica Hybrid in Feb of 2024 that is still under full factory warranty. We had the vehicle serviced once for A/c issues and it's regularly scheduled 30k mile service in April and May. [XXX] our van had a. Catastrophic failure in Texas, where it has remained since June 1st. The deep cycle hybrid battery overheated, making it inoperable. They have replaced the deep cycle hybrid battery twice-those batteries run 15-16k$, plus the additional parts and labor. Stellantis customer service promised rental reimbursement for the 2 vehicles we had to rent to continue our trip to Arizona. Then they declined to reimburse for both. They also stated they would pay for rentals ongoing while our van was in Texas and after we rented a van for two additional weeks, refused to pay for that. We requested a buyback at week 7 and that was denied. Two weeks ago, they stated the van was repaired and it sat in Texas while the dealership argued with Stellantis customer service about who was responsible for returning our van. Finally chrysler agreed to ship it to us and while the area manager was driving the van to the loading point for the shipping company, it had the same catastrophic failure. Chrysler had it towed to a different dealership in Texas and that dealership says they are going to start over and hopefully they can diagnose the issue fully, but they will have to replace the battery for a. 3rd time, totaling 4 batteries in 3 months or 64k$..The vehicle purchase price was 42k$. We purchased extensive extended warranties. We put down 24,500$ in cash and trade. We have since found out that a dealer in New Jersey put this car back on the market after they knew there was something wrong with it and made it someone else's problem. The selling dealership had no way of knowing the vehicle battery would overheat in the summer, as they purchased it from auction in November and sold it to us in Feb. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle shut down. Engine light came on. Confirmed electric inverter was the code. PIM module needs to be replaced.

Van lost motive power and screen showed the attached warning message. Waiting on dealership to replace the transmission, but it's backordered with no estimated availability.

We got this message on the dashboard that the vehicle will shut off please pull over safely in the middle of freeway. I couldn't do that and was stuck in highway shoulder with kids and family in the car for couple of hours. This was scary.

The contact rented a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving at approximately 70 MPH, there was a message that stated the vehicle was going to shut down. The check engine warning light illuminated, and the vehicle stalled. The vehicle was not able to be restarted. The vehicle was pushed to the side of the road. The vehicle was towed to a car rental office. The manufacturer was not notified of the failure. The failure mileage was approximately 35,504. The VIN was not available.

Mileage: 35,504

I ran into a very dangerous situation last Monday. I was driving on a freeway and car Brokedown, accelarator unresponsive , got "Service charging system" car lost power It was very dangerous and someohow I was able to get into Shoulder lane and with God's grace we survived. After 3 4 minutes I was able to get my car turn off and on and then it drove with minimal speed 12m/hr. So I decided to take it in nearby open parking area and get it towed. This is serious life threatening especially with family.

There has been several incidents where we experienced sudden engine loss and the vehicle and computer powered off while operating the vehicle. We reported these safety concerns to AutoNation Carlsbad and they were unable to recreate this problem. We have escalated these concerns to the Chrysler’s retention team. Their retention team recommends that we scheduled a follow up service appointment with a second service department.

Driving from Louisiana to Kansas for the holidays in our 2022 Pacifica Hybrid, and received notice popped up that car was about to shut down and pull off road quickly. This appears to be associated with a recall we did take the car in for but apparently the recall only changed software to tell you the car was about to shut down and didn't fix the issue with the car actually shutting down! This happened to us 4 times. 3 times we had time and space to pull over, wait, and restart. 4th time was immediate note and shutdown but fortunately we were at a stop light and cars could go around us until we were able to restart. We could have been seriously injured or killed had this happened on a busy interstate. This was a Saturday so no service open and I couldn't risk putting my family back in that car so Monday when dealership was open I drove to dealership. Renting a car was to be very expensive $3500 or so to drive back up around end of year. No dealers within 60 miles could even look at the car for several days, and repair was going to be 1-3 months from what dealer and on-line info about it looked to be. My best option was to trade it off when I got it to the dealership but a very costly option! This issue needs to be fixed or people are going to be seriously injured or killed. The warning doesn't give but a few seconds to get off the road and that won't work on an interstate going through a major city! I don't know if the car is fixed as the dealer has it now and we have a new Pacific at much cost to us.

Service Charging System error. Car will not charge with level 1 or level 2 charger.

After recall, vehicle continues to suffer from engine shutdown due to electrical fault in transmission wiring harness

Driving on the highway and the car stalled. Was told to pull over due to loss of power with a red turtle on the screen. This has been happening to allot of people. Barely had time to get over. There was a recall software update to provide warning, but that just gives warning but does not fix the issue as its a transmission problem. Now check engine light is on and has to go to dealer

Three (3) incidents between 36 miles and 110 miles on brand new minivan - beginning 6/10, 6/11 and today 6/14. The first time the vehicle was plugged in charging 120v l1 charger, my kids came to me and said the van is making noise all the time. The key was inside the house about 75 feet away. It sounded like the cooling fans were running, varying in speed every minute or so up to high speed, the dash was lit up with battery error, transmission error, and charging error messages, the red wrench with electric bolt was lit, maybe other messages. I unplugged everything, tried to shut off restart car from keyfob, the doors were left open, the start button did nothing, the shift knob was stuck in P and locked. Nothing would unlock the knob. It appeared to be a computer glitch, I removed the neg battery cable and reattached it and the car started and the messages cleared. The second time while driving the car lost power and stopped, same issue, luckily I had a pliers with me and I again rebooted the 12v system and it ran fine again. During both these events the dash always said "regen engine oil and fuel in progress" This time i tried to reset the oil life monitor, it made no diff to the regen message and I noticed the new hybrid car was not using any battery so it seems the engine was running all the time. The regen message remained for days until I decided to get gas, I read adding 4 gal might clear the message. I went to the gas station and again today 6/14 as I parked at the gas pump the car dies before I even got out to pump gas blocking the pumps, I quickly reboot, but the doors would not open, I crawled to the back and rebooted the 12v system and added 4 gals. When I restarted the car it ran normally again, then the regen message cleared and the electric motor began propelling the car as intended.

While driving on a freeway at about 70mph, the "Stop Safely Vehicle Will Shut Off Soon" warning message displayed. Additionally on the dashboard, the BRAKE (red warning light), the yellow engine light, the red turtle light displayed. The car quickly lost power and speed was quickly reduced to about 30 mph. The car continued to slow down and I was able to coast to the shoulder. I could have easily been injured or killed trying to get to the shoulder without any power from the engine. The transmission recall had been fixed the day prior. Car was towed to the dealership and needed a new transmission. Have been waiting for a new transmission for over 2 months.

While driving on highway on4/22/23 the vehicle displayed a message stating “stop safely, vehicle will shut off soon”. I lost the ability to accelerate and had to coast to the nearest shoulder. This happened during a high traffic period and I had children in the car. At the time there was no shoulder near by so I had to drive on the busy highway at very slow speeds until I could pull over. This was a very dangerous incident and I’m lucky I was not in an accident.

The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving at approximately 65 MPH, the vehicle lost motive power without warning. The 'Stop Safely, Vehicle Will Shut Off" message was displayed. The vehicle was able to be restarted. The vehicle was taken to a local dealer and was serviced under NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was repaired; however, the contact stated that while driving at various speeds, the failure reoccurred. The vehicle was then taken to DCH Chrysler Dodge Jeep Ram FIAT Of Temecula (26845 Ynez Rd, Temecula, CA 92591), where it was diagnosed that an unknown software needed to be rebooted. The vehicle was repaired; however, the failure recurred, and the vehicle was taken back to the dealer, where it remained awaiting further diagnosis and repairs. The manufacturer was not made aware of the failure. The failure mileage was 5,930.

Mileage: 5,930

Van shutoff on the highway going 60- 65 mph with my wife and two kids under six. Winter time snow plowed road so no available shoulder due to snow mounds. Van quit running during rush hour. Car coasted to a stop and would not restart. Had to be towed. Dealer said it was a known issue. Googled it and there were news articles about the issue. Van gave no warning it was shutting down. Dealer has had the 2022 Chrysler Pacifica plug in hybrid for 30 days in the service shop and still don’t have a fix for it. Opened a case with Chrysler, Case Number 85533496

Second complaint for same issue. Our vehicle stalled 6 times over the course of 17 miles driving around town, maximum of 50 MPH at times. We have multiple videos of this. Have contacted Chrysler and was told they do not have a fix for this issue even though they are aware it is a safety issue. Awaiting call back on how they will help resolve this issue ASAP as the car is basically undrivable with stalling that many times in such a short trip!

I was driving our chrysler pacifica (under 35 mph, thankfully not on highway) when it shut off and restarted very quickly. Happened in a second.

The contact owned a 2022 Chrysler Pacifica Hybrid. The contact stated that while making a left turn, the accelerator pedal was depressed however, the engine failed to increase in speed. As a result, another vehicle crashed into the front passenger side of the contact’s vehicle. No warning lights were illuminated. The air bags deployed. No injuries were sustained. No medical attention was required. A police report was filed. The vehicle was towed to a salvage yard and deemed a total loss by the insurance company. The vehicle was not diagnosed or repaired. The contact then stated that she became aware of the NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) upon searching the NHTSA website. The dealer nor the manufacturer was not notified of the failure.  The failure mileage was approximately 9,000.

Mileage: 9,000

While driving on the highway, the vehicle coaster to a stop. It gave a warning to plug in the battery for conditioning and the D was blinking. It said to put to P to stop. Was able to coast to the side of the highway safely and vehicle had to be stopped and turned off to be able to run. This happened 4 times in under 30 miles on the highway.

The contact owns a 2022 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Unknown, recall to be issued but nothing yet and we are driving in potentially unsafe cars with our family!!!

The contact owns a 2022 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tools confirm parts not available.

Vehicle lost ability to accelerate on highway engine shit off, lost power steering, dashboard read “press break and push button to start” as though vehicle were turned off. Dashboard displayed default message “service hybrid electric vehicle system”. Happened 3 times in span of 3 days. 2 of which were on the highway, the 3rd was on exit ramp of highway. The inability to accelerate/loss of power steering while driving is a huge safety concern. We called dealership, service manager immediately acknowledged safety concern and picked up vehicle at our home. Vehicle is currently being evaluated at dealership.

On 11/19/22, while driving to a family member's for Thanksgiving week, we stopped to get gas and turned the vehicle off. When attempting to start, we received a "Service Charging System" error on the dash and the vehicle would not start. Fortunately after waiting several minutes we were able to get it started and made it to our destination. The next morning it did not start and we had it towed to the nearest dealer. The issue was reproduced at the dealer and they did some things to clear error codes, recalls, etc. and the vehicle started one day but then the issue reoccurred the next day. After three weeks they were able to upgrade the hybrid system software which seemed to do the trick. We picked up the vehicle and drove it home. Two weeks later on Christmas day when we were leaving a family party the issue came back and we were not able to get it started. The next day 12/26/22, we had it towed to the nearest dealer where it is currently at as of this writing. When it was delivered to the dealer the issue was still present however they did not bring it in to service for a week and when they did the issue was not there. They are working to recreate the issue to try and diagnose. There were no warnings or error messages in advance of this issue occurring. Luckily this issue did not happen while driving as that would have put myself and family in a dangerous system. The fact that this issue has not been resolved and seems to occur randomly is a major concern. I do not feel safe driving this vehicle knowing that this can happen and leave us stranded or in an unsafe situation. We are currently working with the dealer with hopes of a solution but this is a serious issue.

We were driving our Chrysler Pacifica hybrid on the highway and it stalled and said put into park and completely turned off. When we pulled over to the side of the road, the car would not start and had to be towed to the dealership. It was very unsafe and not the first time that our car has turned off.

Have a 2022 Chrysler Pacifica Pinnacle which we picked up 10/8. This incident occured 11/3, Issue occurred with car under 1000 miles driven. So less than 1 month of ownership. Driving on 4 lane highway during stop and go traffic. Driving approximately 15-20 MPH. Car suddenly loses all forward motive power with engine light and battery light flashing on dashboard. in center dash it was saying "Service Charging System". Luckily, was able to coast to shoulder of highway. Was unable to restart car for 15 minutes, Car kept saying to put into P and until after completely turning the car off by opening the driver side door to simulate leaving the vehicle, and then closing the door. Drove to dealer and car stored DTC P0A45 error code, which they cleared and test drove for 50 miles. They could not reproduce the issue. Losing driving power is very dangerous while driving at any speed! this is a HUGE safety concern for my family with two small children. This needs to be investigated and a cause determined! This is a major accident or even death waiting to happen!

Twice while driving on the highway the accelerator stopped working and the dash acted as if the car was off - it instructed to hold the brake and press the start button to turn it on. After coasting over to the side of the road I was able to put it in park, but pressing the power button did not turn it off. The check engine light and battery light were both on (they turned on as soon as the car "shut off") We had to disconnect the 12V battery and reconnect it to reset the system and then it started normally - we googled the problem to find this fix so apparently it is not uncommon. Both times it happened on the highway with a 75mph speed limit, where it is incredibly dangerous for you car to just stop working!

While driving on the freeway, check engine light came on, all acceleration power was lost, car directed me to “put car in park, press brake, and push start button.” This led to extremely dangerous situation of having to navigate traffic and reach the shoulder with no ability to accelerate. Vehicle was powered down and restarted and was able to return to the road. This has happened 10 times total. This is the first reoccurrence since getting the power inverter module replaced at the dealership four days ago.

I brought my Hybrid Pacifica in Fed,2022. Last month it just lost power while I was driving and after that engine light up. Need to wait couple minutes to restart the engine and this issue has been reproduced every day. I brought the car to the dealership and they confirm the issue, they did update the software(recalls) but did work. so far they hold the car for a month waiting for parts to replace.

Twice now driving on the freeway in my brand new 2022 Plug-in Pacifica with 10K miles— all of a sudden there is a rumble (feels like a down shift) and the vehicle won’t accelerate. The dash message started flashing “Put in P to Start.” However, the car is still on and in “run.” I pulled over, put the vehicle in park, and turned it off. Then I had to push start button several times to unlock the shifter to go to drive again. A check engine light came on. The first time it happened, I finished my trip. Later that day when I had parked the car for a few hours the check engine light went off. The second incident happened a week later. The engine light came on. So I dove to the closest Auto Zone for a code reading. It came back at: P0A43.