2017 CHRYSLER PACIFICA Vehicle Speed Control Problems

When driving van will jerk or bang like slipping in gear, feels like possible being hit from behind, we have tried the adaptive learning reset several times, we had just purchased this less than 2 months ago with about 4800 miles in it. Feels dangerous to drive, especially with kids. We are scared to even try the cruise control. We heard and read online many whey same issues, with warranty and having there vans in dealership on several events, having reset in software upgrades, transmission replacement with only the problem to return. Please fix this, this one of my vehicles that unfortunately I have to drive because it's my only vehicle. This problem happens at lest everytime I'm driving daily, it started maybe a few weeks ago from the time this has been written.

Hi! This vehicle stopped twice in the middle of a road on its own. Vehicle was driving fine and the next second it slowed down and wouldn’t accelerate as I would push the gas pedal. It’s as if the engine shut down due to the car signals not transmitting correctly. The screen started blinking on and off giving me warnings and one of them said “Service Shifter!” My safety and my children’s safety was put at risk because anyone could’ve hit us from behind as the car started decelerating on the road with oncoming traffic. I towed the car to a mechanic as the car does not run properly while being driven, and the mechanic said it has multiple electrical issues and multiple leaks. The vehicle was inspected by my own mechanic, as the dealer also inspected it and they tried to connect the scanner to turn off the engine light and get me to drive off. They have refused help and I truly believe they knew this car was a safety hazard. After leaving the dealer, 4 minutes into driving the car started slowing down and I was able to make it into the parking lot, but got stranded in the middle of the street where opposite traffic comes into. I bought the car 03/01/2025. The check engine light turned on 2 weeks in. The battery seemed to be drained 2 weeks in but it did not need cables or recharge, it’s as if the battery loses connection. Then at the one month mark it started having those issues, no warning until it completely stopped on the road. When it stopped on the road, that’s when the screen started going off with multiple warnings.

The contact owned a 2017 Chrysler Pacifica. The contact stated that while attempting to enter the garage from a stop, the accelerator pedal was depressed and it traveled to the floorboard, causing the vehicle to violently accelerate 7 feet and crash into the garage. The vehicle crashed into the garage, through a wall, garden box, fence, and a mud ground where the vehicle came to a stop. No warning light illuminated prior to the failure. None of the air bags deployed. There was property damage to the garage and walls. No injuries were sustained. A police report was filed. The vehicle was towed to a collision center. The insurance company deemed it a total loss. The manufacturer was made aware of the failure. The failure mileage was 79,828.

Mileage: 79,828

The vehicle is available for inspection. At an intersection the vehicle abruptly turned off, while the engine was running and in drive. Children were in the vehicle and I was very scared and in shock when it happened. My car just randomly turned off, while I was sitting in the middle of an intersection and the vehicle was in drive (obviously). I was able to turn it back on, but it was very dangerous and could have killed us if a car had come through the [XXX] intersection while we were stuck there. Safety of other drivers on the road at risk, my life and children’s lives were at risk. Could have caused death had our van been stuck in the middle of this busy intersection a few feet more forward. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving my car and approached at a stop sign. The car stopped and froze. The shifter knob lights were out and I was unable to move the car or shift the gears into neutral . ( The engine turned on ,but I could not move my car.) I had the car towed to my autodealership. Since then, the car has repeatedly started, but the shifter is frozen. My dealership has spent a month telling me they don't know how to fix the car. The dealership has been trying one thing after the other, they tell me, yet within a week my car is not functioning. The dealership installed new programming. a week ago.. A few days afterwards, while I was slowing down in city traffic, the dashboard filled with error messages and the car became extremely bumpy to drive. Today, I just had the car towed again to the dealership. The car started, but the shifter was not functioning with an error message "Service Shifter." The car shifter randomly worked once the tow truck arrived, but still had the engine light on. I await to see if the car can be fixed.

While I am driving the vehicle will shut completely off without warning. I have to pull to the side of the road and restart the vehicle.

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving at an undisclosed speed, the vehicle briefly lost motive power before suddenly accelerating quickly, causing the contact to brake hard and bring the vehicle to a complete stop. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The electronic throttle control warning light was illuminated. The vehicle was towed to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired, and the failure reoccurred. The vehicle was taken back to the dealer, but the dealer was unable to determine the cause of the failure. The contact was informed that the brake sensor needed to be replaced. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V348000 (Electrical System), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 80,000.

Mileage: 80,000

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 20 MPH, the vehicle independently jumped forward without the accelerator pedal being depressed. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,329.

Mileage: 110,329

While driving our minivan it stalls or it seems like the gas isn’t getting to the engine. It has happened when I’ve been accelerating from a side road across a very busy road on more thank e occasion. We thought it was the gas we were using. Now we’ve been advised it is due to a “crank shaft sensor”. (?) We may not be eligible to get it fixed because we got our 2017 Pacifica in Oct 2016, drove it approx. 15,000 miles/ year so we may not be able to get it fixed for free.

As we drive this vehicle at a slower speed, it seems to almost cut off and then it will jerk (a very hard jerk) back into motion. We have had it serviced, both batteries replaced, and a diagnostic done on it and it continues to act up. It makes us afraid to drive it. Do you have any suggestions on how to move forward? Thank you - [XXX]- [XXX]Industries- [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

My Pacifica suddenly will not start. I ended up jump-starting the van. Then whenever I stopped, it needed a jump start. This whole ordeal is from a single day. Driving back on the high-way, suddenly van acted weird, all electronics going haywire, various instrument "unavailable" messages started coming, and on the highway Van all systems failed, power steering locked, I pulled over and battery icon (red) came on as well. Car died. I re-jump started it and then drove again with seeing the battery fluctuating between 10.2 v to 16v. Then when we exited the highway, this time, the van stalled right in the middle of the road. No warning, nothing. I feel this is a single point of failure that if the battery is having an issue, (though it seems alternator) was charging it, it could have caused two crashes. I am really concerned. I have had dead batteries in my other cars but nothing like that where all instruments start acting weird. Also few other weird things happening during this time: passenger windows will come down automatically again and again and again while driving. All different security features sporadically say unavailable, airbag, esc, ACC, FCW etc.. This needs to be looked at as a "Single Point of Failure" issue.

at random times my vehicle will lurch forward when I am driving. It could be right after I begin to accelerate or while I am at a consistent speed. It usually occurs under 40 mph. I have almost lost control many times. And had to slam on my breaks to avoid hitting people in front of me.

The vehicle will randomly lose power when going from a stop or low speed and attempting to accelerate. For example, if I am stopped at a red light and start to accelerate once the light turns green, the vehicle will not gain speed. I have to let up off the gas pedal and then I will feel a "jolt" and then the vehicle will pick up speed. The safety of myself, my kids and others were put at risk because I cannot maintain a safe speed while driving. If I am stopped to make a turn, my vehicle has lost power or wouldn't gain speed as I was turning into or merging into oncoming traffic. Also, and the most dangerous, was when I had the vehicle in reverse to pull out of a parking spot at a store. When I attempted to turn the dial knob to "Drive", the vehicle turned itself off and the dashboard flashed with a message stating I need to put it in park and restart the engine. It was very scary to have the vehicle cut off on me like that. I have taken the vehicle to the local Chrysler dealership and an independent service center. The Chrysler dealership claim they were not able to reproduce the problem but stated they would have to break the engine down to the point of failure to diagnose the problem, a minimum charge of $750. The independent service center stated they could reproduce the problem and that it was the camshaft sensor which I had replaced for $400 but the problem continued not even an hour after I picked up the vehicle. They kept the vehicle an extra day but stated they were unsure of the problem and suggested it could be transmission related and that I take it to a certified transmission repair shop. The engine light came on when the problem first began but since having the vehicle serviced at the Chrysler dealership and the independent service center, the problem continues without the engine light appearing.

I have not gotten into an accident. I have noticed for a long time my van transmission seems to have problems shifting. I will be starting to accelerate, and when i reCh speeds between 25-55 it often feels like I have no power (more often with time) I can hear the van "revving" bur not increasing speed at the rate it should be. Then all of a sudden the transmission feels like it "catches" and it lurches forward. Making it feel like the van us going to literally fall apart, or have the enginefall out. It is a very scary!! And it is getting worse even though when this happens I have started to take my foot off the gas because it I feel something terrible will happen. However taking my foot off the gas, especially when merging is extremely dangerous (people are so agressive driving these days) and I continue to be put in dangerous situations because of this issue. I know other people are complaining about this so I do not know why a recall has not been submitted! We need this fixed. Please help us!! Also anothwr issue.. Cruise control speeds up the vehicle when going downhill. It does not ever stop from accelerating! I'm aware and always take cruise control off on big hills. But this I'd also very dangerous as sometimes I have to tap the break because the cruise won't come off with the button when this happens.

My wife said that she was pulling into a parking spot and did not have her foot on the accelerator as she coasted into the spot. The car accelerated by itself she had to step hard on the brake to get it to stop before she hit another car. It was not a problem with a floor mat since they are snapped into place and do not come close to the pedals. I do see that similar problems have been reported on this type of vehicle with no satisfaction received. This incident is the 2nd time it has happened according to my wife. She does most of the driving around town.

This is my 3rd problem to be reported to NHTSA on this 2017 Chrysler Pacifica. The "L" gear should typically slow down the vehicle when engaged, especially going downhill, so that you can use the transmission to slow the car down and use less braking. On a recent trip on I-5 the Grapevine, i used the L gear to attempt to slow down the vehicle on a steep and long descent. Instead of slowing the vehicle down immediately upon switching to L, the vehicle actually sped up 10 to 15 mph initially before it starts to slow down the car, creating a very dangerous situation especially when vehicles in front of me were slowing down too on the descent. I took it to the dealer, and they actually replaced the TCM because of another dangerous problem (see Complaint 11405469, March 2021) with the vehicle. I have tried the "L" gear again after, and it still does the same thing. The dealer says they cannot replicate the problem because there is no downhill where they can test for this problem.

THE TRANSMISSION OFTEN LURCHES AND CLUNKS INTO GEAR WHEN SHIFTING AT LOWER SPEEDS (BETWEEN 2-4TH GEARS). IT HAPPENS WHEN ACCELERATING OR DECELERATING WITH SPECIFIC PEDAL PRESSURE. THIS HAS HAPPENED SINCE WE BOUGHT THE VEHICLE ALMOST A YEAR AGO, AND SEEMS TO BE A COMMON ISSUE WITH THESE VEHICLES.

Mileage: 77,000

TL* THE CONTACT OWNED A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO SAFFORD CHRYSLER JEEP DODGE RAM FIAT OF SPRINGFIELD, 7611 LOISDALE RD, SPRINGFIELD, VA 22150, FOR A ROUTINE REPAIR. THE CONTACT STATED THAT WHILE HIS WIFE STARTED THE VEHICLE TO DRIVE AND TOOK HER FOOT OFF THE BRAKE PEDAL, THE VEHICLE ACCELERATED AND CRASHED INTO A POLE AND KNOCKED OVER THE POLE AND CRASHED INTO A WALL BEHIND THE POLE. THE DRIVER SUSTAINED BRUISING FROM THE SEAT BELT AND AIR BAG BUT NO SERIOUS INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOCAL DEALER WHERE IT REMAINED BUT WAS NOT YET DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT HIS WIFE ATTEMPTED TO APPLY THE BRAKE PEDAL BUT WAS NOT ABLE TO SLOW THE VEHICLE DOWN. THE CONTACT ALSO MENTIONED THAT THE ENTIRE FRONT END WAS DAMAGED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,196.

Mileage: 17,196

THE CRUISE CONTROL DOWNSHIFTS THE TRANSMISSION WHILE DESCENDING HILLS IN ORDER TO MAINTAIN THE DESIRED SPEED. BUT PRIOR TO DOWNSHIFTING THE ENGINE WILL ACCELERATE 5-10MPH DEPENDING UPON THE INITIAL SPEED AND THE GRADE OF THE HILL. WHILE NOT AN ISSUE ON A STRAIGHT ROAD, IT IS A SAFETY ISSUE ON A 70 MPH HWY WITH A 50 MPH CURVE AT THE BOTTOM OF THE HILL, ESPECIALLY WHEN TRACTION IS REDUCED, OFTEN THE CASE ON HWY 37 BETWEEN LIBBY & EUREKA MT. I HAVE TAKEN THE CAR INTO THE DEALER TWICE CONCERNING THIS ISSUE SINCE IT IS 'NORMAL' FOR THIS CAR, IE, IT DOES THE SAME THING ON EVERY HILL WHILE CRUISE CONTROL IS ENGAGED. THEY SAID IT'S NORMAL FOR THIS CAR ' NOTHING TO BE DONE. THE LAST TIME I TOOK IT IN WAS 9/24/2020 AT WHICH TIME THEY GAVE ME A COPY OF A STAR CASE REPORT (ATTACHED). THIS REPORT RECOMMENDS CRUISE NOT BE USED IN HILLY AREAS. WHILE THEY NOTE THAT SPEED MAY INCREASE, NOT THAT IT WILL INCREASE, THEY DON'T MENTION THE INCREASE IS NOT JUST DUE TO GRAVITY BUT ACTUAL ACCELERATION. NOR HAVE I SEEN ANY MENTION OF THIS ISSUE IN THE USERS' MANUAL. 2017 WAS THE FIRST YEAR OF PRODUCTION FOR THE PACIFICA, BUT YOU WILL NOTE THE STAR IS DATED 2012 SO OTHER MODELS MUST ALSO BE SIMILARLY AFFECTED. WE RECENTLY BOUGHT A 2020 RAM 1500 AND THE CRUISE CONTROL WORKS PERFECTLY IN IT, SO I KNOW CHRYSLER KNOWS HOW TO MAKE A SAFE & EFFECTIVE SPEED CONTROL UNIT.

Mileage: 1,000

MULTIPLE TIMES OUR 2017 CHRYSLER PACIFICA HAS REVVED UP, THEN STALLED. THE SCREEN TELLS THE DRIVER TO PUT THE CAR IN PARK. I DID, THEN WAS ABLE TO PUT IT IN DRIVE AGAIN. SOMETIMES IT COMPLETELY STALLS, OTHER TIMES THE RPM INCREASES THEN THE CAR DECELERATES AND I CANNOT DRIVE OVER 20 MPH. THIS HAS HAPPENED WHILE DRIVING SLOWLY AT AN INTERSECTION AS WELL AS DRIVING ON A HIGHWAY.

Mileage: 66,000

PERIODICALLY WHEN PRESSING ON GAS THE VEHICLE WILL NOT GO AND YOU NEED TO TAKE FOOT OFF GAS AND PRESS FIRMLY. OUR CAR WAS ONE OF THE PACIFICA'S THAT STALLED IN THE PAST FOR NO KNOWN REASON AND IT WAS FIXED. THIS NEW PROBLEM IS CONCERNING AS WE HAVE BEEN IN INTERSECTIONS WHEN IT OCCURRED WHICH IS A MAJOR SAFETY HAZARD.

Mileage: 63,000

THE VEHICLE WAS TRAVELING ON THE HIGHWAY AT APPROXIMATELY 70 M.P.H. WITH THE CRUISE CONTROL ACTIVATED WHEN THE VEHICLE STARTED TO ACCELERATE UP TO ALMOST 90 M.P.H. WITHOUT INPUT (DEPRESSION OF ACCELERATOR PEDAL OR INCREASING SPEED FROM CRUISE CONTROL BUTTONS) FROM THE DRIVER. THE ACCELERATION CEASED WHEN CRUISE CONTROL WAS DEACTIVATED BY DEPRESSING THE BRAKE PEDAL. *TR

Mileage: 27,000

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE VEHICLE INADVERTENTLY ROLLED. ADDITIONALLY, THERE WAS A CLICKING IN THE STEERING WHEEL WHILE DRIVING. THE CONTACT STATED THAT THE VEHICLE WAS DIFFICULT TO STEER. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED WHILE CHANGING GEARS. THE CONTACT STATED THAT THE ACCELERATOR WENT TO THE FLOORBOARD HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT WAS CONCERNED ABOUT RUST TO THE HOOD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTO BODY SHOP AND THE VEHICLE WAS PROVIDED A RUST TREATMENT HOWEVER, THE RUST SPOT INCREASED IN SIZE AFTER THE TREATMENT. THE VEHICLE WAS TAKEN TO VICTORY CHRYSLER DODGE JEEP RAM (45 NABER DR, SHALLOTTE, NC 28470, (910) 356-9867) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MECHANIC SEALED THE STEERING COLUMN WITH LOCK TIGHT SEALANT HOWEVER, THE CLICKING SOUND RETURNED AND THE VEHICLE REMAINED DIFFICULT TO STEER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE 7,000.

Mileage: 7,000

WHEN PASSING A FARM TRACTOR CAR WENT IN TO THE PASSING GEAR AND THEN THERE WAS NO ACCELARTION WOULD NOT SHIFT INTO ANY GEAR COULD NOT SHUT CAR OFF AFTER AWHILE SIDE DOORS WOULDN'T OPEN AFTER ABOUT 2 HOURS CAR FINALLY STARTED AND WENT BACK TO NORMAL

Mileage: 70,500

AT 10MPH DECELERATING TO STOP LIGHT. ENGINE SHUTOFF. ON RESTART ERROR MESSAGE APPEARED _SERVICE SHIFTER. NO LIGHTS ON SHIFTER DESIGNATING GEAR IN USE WAS ABLE TO RETURN TO CHRYSLER SERVICE. REPLACING SHIFTER. PREVIOUSLY THERE HAVE BEEN INSTANCES WHEN DOORS OPENED WHILE CAR WAS AT 30 MPH. THAT WAS CORRECTED WITH NEW LOCKING COMPUTER. SEVERAL TIMES THE TRANSMISSION WOULD NOT SHIFT INTO DRIVE WHEN CAR WAS STARTED. IGNITION HAD TO BE SWITCHED OFF THEN ON A COUPLE OF TIMES BEFORE THE SHIFTER WOULD WORK PROPERLY. THE PARKING BRAKE WOULD NOT DISENGAGE WHEN CAR STARTED AND BRAKE CONTROL BUTTON WAS PRESSEED. IGNITION HAD TO BE CYCLED COUPLE OF TIMES . NOT SHIFTING INTO DRIVE AND FAILURE TO DISENGAGE BRAKE OCCURRED TOGETHER FREQUENTLY BUT NOT EVERY TIME ON DOWNHILL ROADS IN CRUISE CONTROL AT 45 TO 55 MPH , TRANSMISSION DOWN SHIFTS SO RPM WOULD EXCEED 3000 AND DID NOT IMMEDIATELY UPSHIFT WHEN ROAD BECAME FLAT . RPM WOULD REMAIN ABOVE 3000 FOR SEVERAL SECONDS THEN RETURN TO 1500 RPM. THIS IS A VERY RECENT NEW ACTION. THERE A DISTURBING THUNK SOUND AND HARD JERK WHEN TRANSMISSION SHIFTS UNDER LOAD AT APPROXIMATELY 40 TO 50 MPH

Mileage: 54,200

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE EXPERIENCED UNINTENDED VEHICLE ACCELERATION. ADDITIONALLY, WHILE ACCELERATING FROM A STOP, THE EMERGENCY PARKING BRAKE INDEPENDENTLY ACTIVATED WHICH CAUSED THE VEHICLE TO COME TO AN ABRUPT STOP. ADDITIONALLY, WHILE AT A STOP LIGHT, THE ECONOMY FUEL FEATURE MALFUNCTIONED WHICH THE ENGINE TO NOT AUTOMATICALLY RESTART WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE ALSO HAD EXPERIENCED ELECTRICAL MALFUNCTIONS WHICH CAUSED FAILURES TO THE WIND SHIELD WIPERS AND THE DOOR WOULD NOT LOCK. THE VEHICLE WAS TAKEN TO THE LOCAL DEALERS CHERRY HILL CHRYSLER (1708 WEST NJ AVE CHERRY HILL NY.) AND ROCKWALL CHRYSLER (970 EAST INTERSTATE 30, ROCKWELL TX) WHERE SOFTWARE UPDATES WERE PERFORMED HOWEVER, THE FAILURES RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND THE CONTACT RECEIVED CASE NUMBERS: [XXX], [XXX], AND [XXX]. THE FAILURE MILEAGE WAS 10,000. *DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB

Mileage: 10,000

WHILE DRIVING APPROXIMATELY 65MPH ON THE HIGHWAY,ALL OF THE LIGHTS ON THE DASH CAME ON AND THE CAR STARTED TO SLOW DOWN EVEN THOUGH I HAD THE CRUISE CONTROL SET. I TRIED TO PRESS THE ACCELERATOR AND THE CAR WOULD NOT SPEED UP. I PULLED OVER AND TURNED THE DIAL TO PARK BUT THE P DID NOT LIGHT UP. WHILE IN PARK THE CAR WAS JERKING FORWARD AND I COULD NOT SET THE PARKING BRAKE. I TURNED IT OFF AT THAT POINT AND TRIED TO TURN IT BACK ON TO SOLVE THE PROBLEM. THE PROBLEM HAS NOT YET BEEN SOLVED.

Mileage: 85,000

HESITATION WHEN I TURN AND TRY TO ACCELERATE. I THOUGHT IT WAS MY GAS BUT I'M SEEING THERE WAS A RECALL ON SOME 2017 FOR THIS PROBLEM. MINE HAS DONE THIS SEVERAL TIMES WHEN I TURN. IT HAS ONLY HAPPENED ON THE CITY STREETS WHILE IN MOTION. ALMOST LIKE IT WANTS TO STALL OUT THEN A SMALL FEW SMALL JERKS AND THEN TAKES OFF. I JUST BOUGHT THIS VAN IN MARCH 2019 FROM WESTGATE JEFF WYLER. THERE WAS NO RECALLS FOR THIS VAN BUT I'M HAVING THE SAME PROBLEM THEY RECALLED ON OTHER 2017 PACIFICA. IT'S DONE THIS SEVERAL TIMES

Mileage: 52,000

I WAS TURNING AT AN INTERSECTION AND MY PACIFICA STALLED AND WOULD NOT GO UNTIL I SLAMMED ON THE GAS BECAUSE A CAR WAS COMING AND I ALMOST GOT HIT. IT'S VERY UNSAFE FOR MY KIDS TO BE IN THE VAN IF IT'S GOING TO STALL WHEN TURNING.

Mileage: 78,000

UPON A START FROM A START, THE CAR BUCKS BETWEEN THE SPEEDS OF 14-17 MPH WHILE ACCELERATING. THE REACTION FROM THE CAR FEELS LIKE THE CAR WAS HIT FROM BEHIND. IT IS RANDOM AND I NOT BEEN ABLE TO CORRELATE THE ACTION WITH ANY PARTICULAR DRIVING CHARACTERISTIC SUCH AS A SLOW OR FAST START. THE CAR HAS ABOUT 30,000 MILES AS OF THIS WRITING AND HAS ABOUT 25,000 AS OF THE DATE OF FIRST OCCURRENCE.

Mileage: 25,000

YESTERDAY MORNING MY BATTERY VOLTAGE WHILE DRIVING WAS FLUCTUATING TO LOW ERRATICALLY. WHEN I TRIED TO MAKE LEFT TURN THE BATTERY VOLTAGE IMMEDIATELY DROPPED DOWN DRASTICALLY TO POINT OR CUTOFF AND NEARLY CAUSED A COLLISION. IT THEN JUMPED BACK UP TO 14.4V AND HELD THAT CONSISTENTLY. A FEW HOURS LATER IT DROPPED DOWN WHILE DRIVING. THE DASHBOARD DIDN'T HAVE ANY LIGHTS LIT AND THE BATTERY STRENGTH WAS FINE OTHER THAN THE ERRATIC FLUCTUATIONS. I GOOGLED AND SAW THERE WAS A RECALL FOR THIS ISSUE ON MY VEHICLE TYPE AND YEAR. PHONE DEALERSHIP TO TELL THEM MY CAR WAS UNSAFE AND PERFORMED ERRATICALLY BECAUSE OF BATTERY ISSUE. DESPITE THE ARTICLE FROM MAY 2019 PERTAINING TO THIS SAME EXACT ISSUE, THEY SAID I DIDN'T HAVE A RECALL ON MY CAR. I DID RESEARCH AND IT SHOWED THE STALLING I'VE EXPERIENCED WAS DUE TO BATTERY CONNECTOR ISSUES. THIS MORNING I GOT INTO MY VEHICLE JUST FINE. TURNED ON CAR AND IMMEDIATELY THE BATTERY VOLTAGE GAUGE ON DASH WAS ERRATICALLY FLUCTUATING NON STOP FORN10 MINS AND THE CAR WAS SOUNDING LIKE IT WAS SHUTTING ON AND OFF ON ITS OWN. THE DASH LIT UP AND NOW A ICON FOR EMERGENCY STEERING POPS UP AND STAYS LIT. ALL OF THIS RELATES TO THE MANDATORY RECALL ARTICLE IN MAY 2019 BUT THE DEALERSHIP SAYS OTHERWISE. NOT FEELING LIKE DEALER IS BEING HONEST AND HAS BEST INTEREST OF MY SAFETY. I ATTACHED PIC IN UPPER LEFT CORNER OF THE EMERGENCY STEERING ICON THAT STAYED ON AS WELL AS SHOWS MY BATTERY CHARGE AS FINE AT THAT MOMENT BUT WAS ERRATICALLY FLUCTUATING WHEN I TOOK THE PIC THIS MORNING

Mileage: 44,000

I TOOK MY VEHICLE IN FOR AN OIL CHANGE AND WORK UP ON SEPTEMBER 19, 2019. I WAS REPORTING ROUGH TRANSMISSION WHEN SWITCHING GEARS BUT OTHER THAN THAT EVERYTHING WAS FINE. THEY RAN UPDATES ON MY CRUISE CONTROL AND THE LIKE AND OFF WE WENT. THE FOLLOWING DAY I WAS DRIVING IN A FLAT AREA OUT OF STATE WITH MY CRUISE CONTROL SET AT 70. I WAS PULLED OVER FOR A SPEEDING TICKET WHERE THE DEPUTY REPORTED I WAS GOING NOT 70 BUT 84 MPH!! IN THE COURSE OF THE 13 HOUR DRIVE WE NOTICED THAT THE TRANSMISSION WAS STILL ROUGH AND THE ENGINE WAS REVVING FOR NO APPARENT REASON. UPON RETURNING HOME, ON SEPTEMBER 24TH, I WAS TAKING MY DAUGHTER TO A DOCTORS APPOINTMENT WHERE I WAS AGAIN STOPPED FOR SPEEDING. THE TROOPER SAID I WAS GOING 55 IN A 45 WHEN I AGAIN HAD MY CRUISE CONTROL SET. I AM NOW THINKING THE FIRST TICKET WAS A WARNING AND NOT A FLUKE SO I PARKED MY VAN UNTIL MY HUSBAND WAS ABLE TO FOLLOW ME HOME TO MAKE SURE EVERYTHING WAS WORKING PROPERLY. ON THE DRIVE HOME, AGAIN A LEVEL SURFACE, I HAD THE CRUISE CONTROL SET AND NOTICED THE VAN HAD ACCELERATED TO 55 MPH! I HAVE CAUGHT IT ON ONE OTHER OCCASION AT 10-12 MPH OVER WHERE THE CRUISE WAS SET AND MANAGED TO GET A PICTURE OF THE DASH WERE IT CAN CLEARLY BE SEEN THE ENGINE IS REVVING AND THE CRUISE CONTROL DOES NOT MATCH THE SPEEDOMETER.

Mileage: 33,000

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V049000(ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING), 18V395000(ELECTRICAL SYSTEM, EQUIPMENT), AND 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. RAY BRANDT CHRYSLER DODGE JEEP RAM FIAT (1660 WESTBANK EXPY, HARVEY, LA 70058, (504) 334-8908) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DIAGNOSED THAT THE BATTERY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE AND BRAKE WARNING INDICATORS ILLUMINATED. ALSO, THE VEHICLE LOST POWER ONCE THE CONTACT RELEASED THE BRAKE PEDAL. THE CONTACT WOULD HAVE TO TURN THE VEHICLE OFF AND BACK ON IN ORDER FOR THE VEHICLE TO RESUME NORMAL OPERATION. AN INDEPENDENT MECHANIC PERFORMED A SECOND DIAGNOSTIC TEST, BUT FOUND NO FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mileage: 53,000

2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO DEFECTIVE CRUISE CONTROL FEATURE. *LD THE CONSUMER STATED THE FORWARD COLLISION AVOIDANCE SYSTEM WAS INOPERABLE. *JS

WHILE OPERATING THE VEHICLE - CAR UNEXPECTEDLY ACCELERATED! I QUICKLY REACTED AND BROUGHT A CAR TO A COMPLETE STOP. GAS PEDAL BROKE OFF. POLICE AND AUTO-INSURER WERE NOTIFIED. POLICE OFFICER STATED THAT BROKEN GAS PEDAL WHILE DRIVING = SEVERE MANUFACTURING DEFECT; AND THAT I AM VERY LUCKY TO COME OUT ALIVE. NO ONE WANTS TO BOTHER WITH THE REPAIR ' NOW RETURNING THIS DEFECTIVE PRODUCT TO A LOAN-LENDER REQUESTING TERMINATE LEASE DUE TO A CAR DEFECT. LEASING AGENT'NOTIFIED, DOESN'T RESPOND. DEALERSHIP'REFUSED TO ACCEPT, EACH TIME I CALL ' REQUESTS TO DEAL WITH MANUFACTURER. CHRYSLER ' MANUFACTURER-WAS NOTIFIED; CASE WAS OPENED = IN 2 HRS-MATTER ESCALATED TO THE HIGHEST DEPARTMENT SUPPOSEDLY, AND THAT I WOULD BE CONTACTED. MY NUMEROUS AND CONTINUES ATTEMPTS FOR 2 MONTHS = CUSTOMER CARE SAID REPEATEDLY THAT, AS TO MY PARTICULAR CASE, THEY ARE INSTRUCTED TO ONLY TAKE MY MESSAGES; WOULD NOT TRANSFER TO ANY OF THE SUPERVISORS AND DECLINED PROVIDING ANY INFO. I'VE BEEN REPEATEDLY TOLD THAT MY CASE IS WITH A SPECIAL INVESTIGATION UNIT; AS I MUST WAIT FOR THEIR CALL. AT EACH CALL I'M DENIED ANY INFORMATION OR HELP AS TO THAT SPECIAL INVESTIGATION UNIT'S ADDRESS, NAME OF THE DEPARTMENT, LAST NAME OF THE ASSIGNED AGENT, HIS TITLE, PHONE NUMBER, CONTACT INFO, EVERYTHING LITERALLY. LATELY, THEY'VE BEEN SIMPLY HANGING UP ON ME. ONE TIME ONE REP SAID THAT LEGAL DEPARTMENT IS HOLDING THE PROCESS. THEY RECONFIRMED-ALL MY MESSAGES WERE DELIVERED AND ACCEPTED BY MY ASSIGNED CASE MANAGER, WHO CALLED OUR HOME ONCE - MAY 9TH W/OUT LEAVING A MESSAGE. WHEN I CALLED DISPLAYED 586-274-8000 AS CHRYSTLER GRP, IT SAID 'OLD CHRYSLER NON-WORKING NUMBER'. AUTO-INSURER REQUIRES FULL COVERAGE REGARDLESS OF A DEFECT. AUTO-POLICY ADJUSTER ' CAN NOT REPAIR FOR IT'S MANUFACTURING DEFECT. LOAN-LENDER DEMANDS PAYMENTS, KNOWS DEFECT, SAYS 'DOESN'T CARE' AND NOT HELPING TO GET THROUGH TO CHRYSLER.

Mileage: 14,828

WHEN ACCELERATING THE VEHICLE OFTEN STALLS OR JERKS OR DOES NOT ACCELERATE AS UNTENDED. THIS OCCURS ON FREEWAYS AND ALSO WHILE TURNING OR ACCELERATING FROM A COMPLETE STOP.

Mileage: 50,000

WHEN DRIVING THE VEHICLE AND TURNING A CORNER FROM A LOW SPEED (<20MPH) OR ACCELERATING AROUND A CORNER FROM A STOP, THE VEHICLE HAS LOST POWER AND THE ENGINE JUST REVS AS IF IN NEUTRAL. THE VEHICLE HAS TO BE PLACED INTO PARKED AND RESTARTED TO BEGIN DRIVING AGAIN. THIS HAS HAPPENED APPROXIMATELY 4 TIMES IN THE LAST YEAR AND A HALF WITH LESS THAN 24,000 MILES ON THE VEHICLE. THE VEHICLE ALSO JERKS WHEN ACCELERATING AT TIMES, USUALLY AROUND 15 MPH. SOMETIMES IT JERKS LIKE IT HAS BEEN HIT IN THE REAR. WE'VE TAKEN IT IN MULTIPLE TIMES TO THE SHOP AND THEY HAVE REPLACED A VALVE BODY RELATED TO THE TRANSMISSION, BUT CONTINUE TO STILL HAVE ISSUES.

Mileage: 20,000

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE REVERSING, THE VEHICLE SPONTANEOUSLY ACCELERATED AND CRASHED INTO ANOTHER VEHICLE. IN TURN, THE OTHER VEHICLE CRASHED INTO TWO ADDITIONAL VEHICLES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 12,496.

Mileage: 12,496

WHEN ACCELERATING THE VAN JERKS THEN PICKS UP MORE SPEED. SOMETIMES WHEN PRESSING THE GAS PEDAL FROM PARK IT TAKES A WHILE TO START MOVING. THE SHIFTER GETS SUCK AND THE DOESNT GET OFF THE EMERGENCY BRAKE.

THE FCW DOESN'T SEEM TO WORK ALL THE TIME. THE TWO YEARS THAT I HAVE OWNED IT IT HAS ONLY ACTIVATED MAYBE THREE TIMES. BUT WHAT I'M CONCERNED ABOUT IS THE TWO TIMES I REALLY NEEDED IT IT WORKED JUST THE OPPOSITE IT GAVE ME NO BRAKES AND NO WARNING AND I HAD TO TURN ONTO THE SIDE OF THE ROAD GOING AROUND CARS AND WHEN I REPLIED THE BRAKES THEY WORKED. LUCKILY I AVOIDED A CRASH AND THERE WERE NO OBSTACLES ON THE SIDE OF THE ROAD. I HAVE HAD IT IN TWICE FOR RECALLS AND TOLD THEM ABOUT IT, NOTHING. SINCE IT JUST HAPPENED A SECOND TIME I'M TAKING IT TO ANOTHER DEALER I HAVE NO CONFIDENCE IN A SOLUTION.THO. THIS VAN HAS ABOUT 46 MINOR NON SAFETY RELATED PROBLEMS.ALSO. I HAD JUST TURNED OFF THE FREEWAY AND THE BRAKES TOOK THE CRUISE OFF BUT WHEN I APPROACHED THE STOPPED CARS THERE WAS NO BRAKES.AND NO WARNING TO BRAKE.AND NO CAR APPLIED BRAKING AS REQUIRED BY THE FCW SYSTEM.AS IT IS SUPPOSED TO STOP YOU.

Mileage: 15,000

OUR PACIFICA ROUGHLY JOLTS FORWARD WHEN ACCELERATING TO ABOUT 15MPH JUST AFTER BEING STOPPED. IT FEELS LIKE BEING HIT HARD FROM BEHIND. IT HAS BEEN AN ONGOING ISSUE FOR OVER 9 MONTHS NOW. I HAVE YOUNG CHILDREN IN THE CAR AND IT IS VERY SCARY.

Mileage: 13,000

2017 PACIFICA CONTINUES AFTER MULTIPLE ATTEMPTS TO REPAIR TO DROP/SLIP OUT OF GEAR WHILE DRIVING WITH NO WARNING AND THEN SUDDENLY THRUSTS BACK INTO GEAR CAUSING THE ENTIRE CAR TO JERK FORWARD AS THOUGH WE HAVE BEEN HIT FROM BEHIND. THESE ISSUES HAPPEN UNDER 20MPH AND THERE IS NO WAY TO CONTROL WHAT IS HAPPENING. OUR NECKS ARE FORCED FORWARD AND THE SUDDEN SHOCK OF THE MOVEMENT FORWARD IS NOT POSSIBLE TO STOP. THE PROBLEM BEGAN IN DECEMBER OF 2017 AND AFTER 4-5 VISITS TO THE SERVICE I STILL HAVE NO RESOLUTION 2 YEARS LATER.

Mileage: 17,995

THIS IS MY SECOND, POSSIBLY THIRD TIME REPORTING A SIGNIFICANT PROBLEM WITH THIS VAN. I HAVE LOST POWER WHILE TRYING TO ACCELERATE MULTIPLE TIMES. TODAY I LOST POWER WHILE ACCELERATING, THE VEHICLE REVVED AND RPM WENT UP TO ABOUT 6000, NO POWER WAS GOING TO THE ENGINE AND I WAS UNABLE TO ACCELERATE, THEN FULL POWER WENT TO ENGINE AND THE VAN LUNGED FORWARD AND GAINED SPEED. THE ACC CRUISE CONTROL LIGHT ALSO WENT ON. I DID NOT LOSE POWER STEERING AND I AM NOT SURE IF THE ENGINE TURNED OFF. DUE TO SO MANY PROBLEMS OCCURRING WHILE DRIVING, I FREQUENTLY RECORD MY DRIVES- I WAS ABLE TO CAPTURE THIS ON VIDEO. THE VIDEO ONLY SHOWS MY DASH AND DOES NOT DO IT JUSTICE, BUT SHOWS THE RPM, VEHICLE SPEED SLOWING, AND THEN ACCELERATING. I HAVE A FEW MORE VIDEOS WITH SIMILAR PROBLEMS, BUT THIS IS ONE OF THE FEW THAT I WAS ABLE TO CAPTURE. MY CHILDREN ARE AFRAID OF RIDING IN THIS CAR, WE HAVE HAS ISSUE AFTER ISSUE AND SIMPLY WANT TO BE SAFE WHILE DRIVING.

Mileage: 26,000

IN A SHOPPING CENTER PARKING LOT, ROLLING FORWARD AT 10 MILES PER HOUR. MY FOOT WAS NOT ON THE BRAKE OR THE ACCELERATOR. SUDDENLY, THE CAR ACCELERATED OVER 1 SECOND UP TO ABOUT 20 MILES PER HOUR. THE ACCELERATION WAS SO RAPID AND SUDDEN THAT I THOUGHT THAT I HAD BEEN REAR-ENDED. THE VEHICLE SLOWED WHEN I APPLIED THE BREAK. THE CAR THEN DID IT SEVERAL MORE TIMES OVER A FEW DAYS PERIOD. I HAVE TAKEN THE VEHICLE TO THE DEALER, AND THEY SAY THAT THE CAR'S COMPUTER HAS GENERATED MULTIPLE ERRORS, BUT THEY ARE UNABLE TO INTERPRET THE ERRORS. THE VEHICLE HAS BEEN AT THE DEALER FOR A WEEK, WITH NO SUCCESS IN DIAGNOSING THE PROBLEM OR THE FIX.

Mileage: 10,500

WE HAVE A 2017 CHRYSLER PACIFICA TOURLING L-PLUS THAT HAD A RECENT SOFTWARE UPDATE, ALL RECALLS HAVE BEEN COMPLETED. THE VAN FULLY STALLED WHILE ACCELERATED IN THE HIGHWAY BETWEEN 30-40 MILES PER HOUR, FOR ABOUT 5 SECONDS BEFORE RE-ENGAGING INTO GEAR. IT DID NOT FEEL LIKE IT WAS IN BETWEEN GEARS WHEN IT STALLED- AS FAR AS WE COULD TELL, THE ENGINE STILL HAD POWER BUT TEMPORARILY STOPPED ACCELERATING.

Mileage: 22,000

ON MAY 9, 2018 I SHIFTED FROM PARK TO DRIVE, WITH MY FOOT ON THE BRAKE, WHILE MY 10 YEAR OLD SON WAS GETTING INTO THE VAN. THE DOOR AUTOMATICALLY CLOSED, HE PANICKED AS HE SAW IT CLOSING AND TRIED TO JUMP OUT- THE DOOR CLOSED ON HIM AND HE WAS STUCK FOR 30 SECONDS TO 1 MINUTE. THE DOOR WAS NOT RESPONSIVE TO OPENING BY PUSHING THE BUTTON AND FINALLY RE-OPENED WHEN I PUT IT BACK IN PARK. IT LEFT A BRUISE ON HIS ARM FOR APPROXIMATELY 10 DAYS, HE WAS NOT INJURED. CHRYSLER INVESTIGATED THE INCIDENT BUT COULD NOT REPLICATE THE PROBLEM. IN ADDITION, THE VAN WILL HARD KNOCK/SHIFT, USUALLY AT LOW SPEEDS AND HAS STALLED OUT WHILE ATTEMPTING TO ACCELERATE IN TRAFFIC MULTIPLE TIMES. THIS IS A MAJOR SAFETY CONCERN. THIS STARTED HAPPENING AFTER IT WAS TAKEN IN TO GET THE SAFETY RECALL TRANSMISSION UPDATE. CHRYSLER CANNOT REPLICATE THIS PROBLEM AND HAS NO STORED DATA IN THE COMPUTER SHOWING PROBLEMS HAVE OCCURRED. I AM DEEPLY CONCERNED WITH THESE ISSUES AND THE SAFETY OF MY VEHICLE. WHILE I AM SATISFIED WITH THE LEVEL OF CONCERN AND RESPONSE CHRYSLER PROVIDED DUE TO THE DOOR INCIDENT, I THINK THERE ARE MANY IMPROVEMENTS THAT NEED TO BE MADE TO MAKE THIS VEHICLE SAFER. I HAVE OWNED MULTIPLE VANS AND CAN SAY THAT THE MECHANICAL DOORS ON THIS VAN ARE VERY SLOW TO REACT TO OBJECTS IN THE WAY OF CLOSING AND WILL CLOSE VERY HARD BEFORE RE-OPENING. THE SHIFTING ISSUE IS VERY, VERY CONCERNING AND CHRYSLER'S LACK OF CONCERN REGARDING THE ISSUE IS EVEN MORE CONCERNING.

Mileage: 17,000

I HAVE EXPERIENCED REPEATED AND WORSENING PROBLEMS WITH MY PACIFICA SHIFTING VERY ROUGHLY AND MULTIPLE SPEEDS, TO THE POINT WHERE THE CAR JERKS AND ACCELERATION STALLS. I HAVE TAKEN THE CAR IN MULTIPLE TIMES TO THE FACTORY DEALER AND THEY SAID THE COMPUTER IS NOT CAPTURING ANY ERROR CODES, AND THEY CAN'T REPLICATE THE ISSUE. THIS CAR HAS HAD MULTIPLE ISSUES STARTING THE DAY I BOUGHT IT, AND I THINK THE CAR IS JUST A LEMON...WOULD NEVER BUY ANOTHER CHRYSLER PRODUCT AGAIN! *DT UPDATED 10/18/18*JB

Mileage: 34,000

WHILE ON CRUISE CONTROL GOING DOWN SOME HILLS THE VEHICLE ACCELERATES TO DOWNSHIFT AND THEN SLOWLY COMES BACK DOWN AND THEN JERKS INTO SET CRUISE SPEED. HAVE HAD IT WHERE I COULD NOT TURN THE CRUISE OFF WHEN THE BUTTON WAS PRESSED. IT CAN BE SCARY, IT SHOULD NOT ACCELERATE TO SLOW DOWN. TOOK IT TO THE DEALER BUT THEY SAID THERE WAS NO FIX UNLESS ENOUGH PEOPLE COMPLAINED ABOUT IT TO CHRYSLER. JUST BOUGHT THE VEHICLE AND IT HAS BEEN DOING IT FROM DAY ONE.

Mileage: 50

THE 2017 CHRYSLER PACIFICA TOURING PLUS WITH ALL THE LATEST KNOWN SOFTWARE RECALLS UP TO DATE AS OF 8/22/2018 EXPERIENCED A FULL STALL WHILE UNDER WIDE OPEN THROTTLE AND ATTEMPTING TO ENTER A HIGHWAY ON RAMP. THE STALL SEEMED LIKE A TRANSMISSION LAG, SHIFTING DELAY OR LACK OF RESPONSE. THE ENGINE FROM 0-20 MPH HAD PLENTY OF POWER (RPM'S); THEN WHEN SWITCHING GEARS IT SEEMS THE POWER WAS CUT FOR A FULL 3-5 SECONDS WHILE THE TRANSMISSION MADE A SHIFT AND ONLY AFTER LETTING OFF THE ACCELERATOR (EVEN THOUGH THERE WERE 0 RPMS) DID IT FINALLY KICK INTO MOTION AGAIN AND PULL OUT OF THE STALL. THE SYSTEMS AUTO STOP WAS DISABLED VIA THE OVERRIDE BUTTON ON THE DASHBOARD WHEN THIS OCCURRED AND THE GAS TANK WAS 40% FULL.

Mileage: 13,000

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE VEHICLE WAS REPAIRED BY GRIFFIN CHRYSLER DODGE JEEP RAM (961 E U.S. HWY 74, HAMLET, NC 28345, 910-582-1200). HOWEVER, WHEN THE CRUISE CONTROL WAS SET AT 58 MPH, THE VEHICLE ACCELERATED TO 70 MPH WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL TO DISENGAGE THE CRUISE CONTROL. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE TECHNICIAN WAS ABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CRUISE CONTROL OPERATED PROPERLY ON AN INCLINE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.

Mileage: 20,000

THE CRUISE CONTROL IS NOT MAINTAINING A FIXED SPEED ON DOWNHILLS AND THAT CAUSES THE VEHICLE TO HIGHLY ACCELERATE TO A DEFICIT SPEED OF AROUND 20 MPH MORE THAN THE FIXED SPEED SELECTED. THIS COULD LEAD TO DEADLY ACCIDENTS AND NEED TO BE FIXED AS SOON AS POSSIBLE BY A TAG OF SAFETY ALERT. THIS IS HAPPENING TO ME SINCE I PURCHASED THE CAR AND I WENT TO DEALERSHIP TO TELL THEM ABOUT IT, BUT THEY DIDN'T LIKE TO LISTEN AND/OR TO ESCALATE THE ISSUE TO MANUFACTURER. NHTSA IS MY LAST RESORT TO REPORT THIS.

Mileage: 50

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING BETWEEN 25-50 MPH WITH THE CRUISE CONTROL ACTIVATED AND TRAVELING UP AN INCLINE, THE REVOLUTIONS PER MINUTE INCREASED EXTREMELY HIGH. ADDITIONALLY, THE GEARS FAILED TO SHIFT AND SUDDENLY DOWNSHIFTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BRIGHTON CHRYSLER DODGE JEEP RAM, 9827 E GRAND RIVER AVE., BRIGHTON, MI 48116, (810) 229-4100) WHERE THE VEHICLE WAS AWAITING TO BE DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 18,000. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

Mileage: 18,000

WHILE PULLING UP TO GARAGE VEHICLE UNEXPECTEDLY ACCELERATED CAUSING VEHICLE TO HIT THE BRICK WALL BETWEEN MY TWO GARAGES CAUSING $2500 WORTH OF DAMAGE.

Mileage: 3,000

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V542000 (SEAT BELTS), 18V049000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING), 18V395000 (ELECTRICAL SYSTEM, EQUIPMENT), AND 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (BAYSIDE CHRYSLER JEEP DODGE, 21219 NORTHERN BOULEVARD, BAYSIDE, NEW YORK, 11361) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT UPDATED 10/19/18*JB

ISSUE 1: ADAPTIVE CRUISE CONTROL MANY TIMES UNINTENTIONALLY ACCELERATES EVEN IF IT IS VERY CLEAR THE FRONT VEHICLE IS SLOWING DOWN CALMLY OR EVEN STOPPING; UNTIL IT IS TOO CLOSE THE CAR ITSELF ACTIVATES EMERGENCY AUTO BRAKING BUT FOR A SECOND ACCELERATION BEING STILL ON BEFORE IT DEACTIVATES (USUALLY ACC DOES THIS CALMLY AND SAFELY). IN SOME CASES I HAD TO DO EMERGENCY BRAKING SINCE IT MISSES THE DETECTION OF CAR INFRONT OF YOU; IT WILL BE ALSO VERY HARD TO DO AT A TIME IF CAR JUST STARTS TO DO VERY HIGH ACCELERATION. SECOND ISSUE IS THAT A STATIONARY VEHICLE IS DETECTED OR NOT DETECTED WITH 50/50 SUCCESS. THIRD ISSUE IS AUTOBRAKING , AS SEEN IN ISSUE 1, EVEN IN NORMAL DRIVING THERE IS NO GUARANTEE IT WILL BRAKE; I HAD SEVERAL INCIDENTS TO HAVE EMERGENCY BRAKE MYSELF. FOURTH ISSUE: WHEN CAR STOPS AT A CERTAIN ANGLE DOWNHILL WHEELS PARTIALLY TURNED RIGHT. THEN IMMEDIATELY IF TRIES TO JOIN A MAIN ROAD TO THE RIGHT, BUT SLIGHTLY UPHILL, THE CAR STALLS FOR A 3-5 SEC, BEFORE IT ACCELERATES. THIS MAKES IT UNSAFE IF THERE IS HEAVY TRAFFIC AND JOINING THE ROAD. THE DATES ARE MULTIPLE SO I WILL PUT THE LAST INCIDENT DATE HERE. *TT *TR

Mileage: 4,200

2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION RESULTING IN MORE THAN $4,000 IN REPAIRS. *LD THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED, BUT COULD NOT DUPLICATE THE FAILURES. *JS

THREE SEPARATE BUT RELATED INCIDENTS: (1) WHEN DRIVING DOWN A NEIGHBORHOOD STREET AT UNDER 30 MPH THE VAN SUDDENLY LOST THE ABILITY TO GO FORWARD. PUSHING THE GAS PEDAL TO THE FLOOR RESULTED IN NOTHING. SINCE THE VAN WAS GOING UPHILL, IT BEGAN TO DECELERATE AT A SLOW PACE. AFTER A FEW SECONDS, THE VAN REGAINED THE ABILITY TO MOVE FORWARD NORMALLY. (2) THE VAN WAS STOPPED WAITING TO TURN LEFT. UPON PRESSING THE GAS FORWARD AND MOVING OUT INTO TRAFFIC, THE VAN LOST IT'S ABILITY TO MOVE FORWARD ABOUT HALFWAY THROUGH THE TURN. IN ADDITION, A "THUD" COULD BE FELT THAT FELT LIKE THE VAN HAD BEEN HIT FROM BEHIND. HOWEVER, NOTHING HIT THE VAN. THE LOSS OF ACCELERATION EXPOSED TO ONCOMING TRAFFIC. IN 3 TO 5 SECONDS, THE VAN REGAINED NORMAL ABILITY. (3) WHEN DRIVING DOWN A BUSY STREET IN TRAFFIC AT AROUND 20MPH, THE VAN LOST THE ABILITY TO MOVE FORWARD AND A "THUD" WAS FELT AS IF THE VAN HAD BEEN HIT. AGAIN, IT HADN'T BEEN HIT. AFTER 3-5 SECONDS, THE VAN REGAINED THE ABILITY TO DRIVE FORWARD. OUR SUSPICION OF THE CAUSE HAS BEEN THE TRANSMISSION. THIS IS DUE TO THE "THUD" FEELING AND THE LOSS OF MOVING FORWARD. HOWEVER, ON TWO SEPARATE TRIPS TO THE DEALER, THE CAUSE HAS BEEN DIAGNOSED AS "ABS MODULE IN PLANT MODE". THE ABS MODULE HAS BEEN REPLACED BUT IT DOES NOT FIX THE PROBLEM. IT DOES NOT FEEL LIKE THE VAN IS TRYING TO BRAKE ON ITS OWN AS THE DECELERATION IN SPEED IS EXTREMELY GRADUAL. RATHER, IT FEELS LIKE A LOSS OF ABILITY TO PROPEL/ACCELERATE FORWARD. THE VAN IS EXTREMELY UNSAFE TO DRIVE AS YOU NEVER KNOW WHEN YOU WILL LOSE THE ABILITY TO MOVE FORWARD (AND THUS OUT OF HARM'S WAY). THESE THREE INCIDENTS HAVE OCCURED IN LESS THAN 150 MILES OF DRIVING OVER THE PAST 3 WEEKS ENDING 5/30/2018.

Mileage: 16,000

WE HAVE HAD THIS VAN FOR A YEAR AND IT'S ONLY GOT 6800 MILES ON IT. DURING THE LAST FEW MONTHS I HAVE NOTED WHILE USING THE CRUISE CONTROL THAT IT WILL ACCELERATE FROM THE SET POINT WITHOUT BEING RESET AND IT DOES IT AS IF I HAD SET IT MUCH HIGHER. IT SHIFTS DOWN AND ACCELERATES MODERATELY HARD. I NOTE THE CURRENT RECALL THAT THE CC CANNOT BE CANCELED AND I CAN CANCEL THIS UNWARRANTED ACCELERATION WITHOUT A PROBLEM. I WILL ALSO TAKE THE VAN IN FOR THE CURRENT RECALL, JUST IN CASE. THIS ACCELERATION PROBLEM JUST CAME UP IN THE LAST COUPLE OF MONTHS AND HAS HAPPENED A TOTAL OF ABOUT 4 TIMES NOW.

Mileage: 6,600

THE VAN ACCELERATED ON ME CAUSE A CRASH IN MY GARAGE. I WAS PULLING INTO THE GARAGE AND ALL OF A SUDDEN THE VAN TOOK OFF BY ITSELF AND CRASHED INTO THE THE BENCH THAT SUPPORTS THE HOT WATER HEATER FOR THE HOUSE.

Mileage: 23,000

AT A STOP LIGHT IN THE TURN LANE I LIFTED MY FOOT OFF THE BRAKE TO DRIVE AS THE LIGHT TURNED GREEN. I HIT THE GAS AND NOTHING HAPPENED. I LOOKED AND THE SCREEN SAID TO PUT THE CAR IN PARK. I PUT THE CAR IN PARK AND THEN THE SCREEN SAID THAT I NEEDED TO STOP/START RESTART THE CAR. I TURNED THE CAR OFF AND TRIED TURNING IT BACK ON. THERE WAS A CLICKING NOISE, THE ENGINE WOULD NOT START BUT EVERYTHING ELSE POWERED BACK ON. I DID THIS A COUPLE OF TIMES AND EVERY TIME I TRIED STARTING THE CAR THERE WAS JUST CLICKING AND IT WOULD NOT START. I TURNED THE CAR OFF AGAIN, OPENED THE CAR DOOR SO THAT EVERYTHING WOULD POWER OFF. I THEN CLOSED THE DOOR AND IT STARTED BACK UP.

Mileage: 14,000

WHILE IDLING AT A LIGHT AND PRESSING PEDAL TO GO. MY 2017 CHRYSLER PACIFICA FAILED. LIGHTS STARTED. FLASHING IN DUST CYCLING THROUGH CHECK ABS, CHECK TIRE PRESSURE, ETC... CAR WAS IN DRIVE AND WAS ROLLING BACKWARDS WITH BREAKS AND STEERING NOT WORKING. THIS RESULTED IN AN ACCIDENT ROLLING INTO THE VECHICAL BEHIND US. THE NICE INDIVIDUAL THE WE CRASHED INTO WAS ABLE TO CATCH THE FAILURE ON HIS DASH CAM. WE HAVE BROUGHT IN THE VAN ON OTHER OCCASIONS TO HAVE IT LOOKED AT FOR TRANSMISSION WANTING TO LAUNCH FORWARD WHEN GOING FROM IDLE. THEY STILL CAN NOT FIGURE IT OUT AND TOLD USE NO RECORD IN SERVICE REPORTS WITH OTHER HAVING ANY PROBLEMS. AFTER A 10 SECOND SEARCH WE FOUND OTHERS HAVE HAD SIMILAR PROBLEMS WITH SAME MAKE AND MODEL. THESE. CAN BE FOUND ON CONSUMERS REPORTS. WITH. OUT A GUARANTEE THE BREAKS AND STEERING WILL NOT GO OUT AGAIN I DO NOT WANT THE CAR BACK. I. JUST. WANT MY MONEY BACK. THE SELL THIS THING AS A SAFE FAMILY VEHICLE, BUT LOOSING BREAKS AND STEERING IS NOT WHAT I WANT MY FAMILY IN. THEY STILL CAN NOT FIGURE OUT WAY IT HAPPENS.

Mileage: 20,000

ENGINE SHUTS OFF AND PROMPTS TO PUT CAR INTO PARK TO RESTART WHILE DRIVING

THE OPTION TO STOP ENGINE AT A LIGHT OR STOP SIGN DOES NOT WORK AT LEAST 1/2 OF THE TIME. THE ENGINE REVS UP AND WANTS TO PUSH US INTO TRAFFIC.

Mileage: 500

ON THURSDAY FEB. 15, 2018 IN HARLINGEN, TX I ENTERED THE EXPRESSWAY THEN PLANNED TO IMMEDIATELY GET OFF AS THIS BYPASSES A TWISTY FRONTAGE ROAD. WHEN WE (MY WIFE AND ANOTHER COUPLE) GOT TO THE TOP OF THE RAMP AND ON THE EXIT LANE, WE COULD SEE THAT DOWN THE EXPRESSWAY THERE WAS AN ACCIDENT AND ALL THREE LANES WERE FILLED WITH STOPPED TRAFFIC. AS WE APPROACHED THE EXIT, THE CAR SUDDENLY STARTED TO ACCELERATE AT A RAPID RATE. I APPLIED THE BRAKE AND IT WOULD NOT WORK. I TRIED SEVERAL TIMES TO TRY TO STOP THE CAR, BUT COULDN'T. IT CONTINUED TO RAPIDLY ACCELERATE. WE WENT FROM 20 MPH TO VERY FAST IN A MATTER OF FEET. WE HAD NOWHERE TO GO. WE HIT A TAN CAR ON THE LEFT BACK SIDE WHICH IN TURN FLIPPED OUR CAR. IT ROLLED SEVERAL TIMES THEN CAME TO A STOP ON ITS LEFT SIDE UP AGAINST THE CEMENT BARRIER. THE CAR FILLED WITH A TOXIC SMOKE. IT TURNED OUT TO BE WHAT WAS IN THE AIR BAGS. WE COULD HEAR PEOPLE OUTSIDE TRYING TO BREAK THE WINDSHIELD TO GET US OUT, BUT IT WOULDN'T BREAK. SEVERAL MEN REACHED UP AND HELD THE DOOR OPEN WHICH WAS ON TOP NOW. THEY REACHED IN AND PULLED MY WIFE OUT. SHE WAS OK. THE MEN OPENED THE BACK HATCH AND GOT THE REST OUT THAT WAY. WE WERE TAKEN TO THE HOSPITAL BY AMBULANCE. I REFUSED TREATMENT AS I WAS FINE. MY WIFE WAS IN A HEAD BRACE AS SHE SAID MY NECK WAS A BIT SORE. IT TURNED OUT THAT SHE HAD A CERVICAL STRAIN AND SOME BRUISING ON HER LEG, ARM AND STOMACH. OUR FRIEND HAD SOME CHEST CONTUSIONS, BUT WAS OK. HIS WIFE HOWEVER, WAS IN A LOT OF PAIN. HER STOMACH WAS SWELLING AND SHE HAD BRUISING FROM THE SEAT BELT. SHE ALSO HAD A COMPRESSED # L12 VERTEBRAE. SHE WAS ADMITTED AND SPENT THE NIGHT IN THE ICU. THE NEXT DAY HER HUSBAND SAID SHE WAS STILL IN A LOT OF PAIN, BUT WAS OUT OF THE ICU. SHE WAS RELEASED FROM THE HOSPITAL WED. FEB. 21, 2018 TO AWAIT PLACEMENT IN A REHAB HOSPITAL. *LN*JB

Mileage: 620

ON LONG TRIPS (GENERALLY GREATER THAN1 HOUR) THE ACC/FCW (ADAPTIVE CRUISE CONTROL/FRONT COLLISION WARNING SYSTEM) SYSTEM FAILS INTERMITTANTLY (WITH OR WITHOUT THE CRUISE ACTUALLY BEING ACTIVE) AND THE DASH DISPLAYS "ACC/FCW UNAVAILABLE SERVICE REQUIRED". ONCE HAVING FAILED, THE SYSTEM CANNOT BE RESET WHILE CONTINUING TO DRIVE, BUT TURNING THE ENGINE OFF AND RESTARTING WILL RESET IT. LOSING THESE SYSTEM PRESENTS A SAFETY HAZARD AS THE FCW IS NOT ONLY A WARNING SYSTEM BUT CAN ACTUALLY STOP THE CAR IN AN EMERGENCY SETTING. LOSING THE ACC (ADAPTIVE CRUISE CONTROL) ACTUALLY MEANS LOSING ALL CRUISE CONTROL, WHICH IS NOT ONLY ANNOYING BUT CAN EASILY LEAD TO EXCEEDING SPEED LIMITS AND/OR CONSTANTLY CHECKING THE SPEEDOMETER SETTING RESULTING IN REDUCED DRIVER SITUATIONAL AWARENESS. THE BIGGEST PROBLEM IS THAT THE FAILURE THROWS NO CODES THAT CODE READERS AT AUTOZONE OR CHRYSLER CAN SEE AND CHRYSLER SERVICE SAYS THERE IS NO FIX WITHOUT A CODE. INABILITY TO DIAGNOSE AND FIX THIS IMPORTANT ENHANCED SAFETY SYSTEM IS A SAFETY FAILURE AT CHRYSLER. NOTE THAT THE FAILURE HAS OCCURRED IN A VARIETY OF SITUATIONS--DAY/NIGHT/SUN/RAIN/CLOUD/SNOW/DIRTY/CLEAN/FAST/SLOW.

Mileage: 23,100

BRAND NEW... OWNED LESS THAN A MONTH... 750 MILES...WE LIVE AT THE TOP OF A VERY STEEP HILL WITH A SHARP CURVE AT THE BOTTOM. I REVERSED OUT OF MY DRIVEWAY ONTO THE STREET AND SHIFTED THE VAN INTO DRIVE. I FELT THE CAR GO INTO GEAR AND I STARTED ROLLING DOWN THE HILL, AS IT'S A STEEP INCLINE YOU PICK UP SPEED QUICKLY. AS THE VAN GAINED SPEED DOWN THE HILL SOMETHING FELT "WRONG" AND I SUDDENLY REALIZED I WASN'T IN FULL CONTROL OF THE VEHICLE. WITH THE SHARP CURVE QUICKLY APPROACHING I STOMPED THE BRAKE AND BROUGHT THE VAN TO A STOP. I PUT THE VAN IN PARK AT THE BOTTOM OF THE HILL AND TRIED UNDERSTAND WHAT WAS GOING ON. I PUT THE VAN BACK IN DRIVE, FELT IT GO INTO GEAR BUT WHEN I TRIED TO ACCELERATE NOTHING HAPPENED. PUT IN IT REVERSE, FELT IT GO INTO GEAR AND IT STARTED TO GO BACKWARDS A LITTLE HERKY JERKY BUT WHEN I PRESSED THE ACCELERATOR NOTHING HAPPENED. I HAD TO PUT IT BACK IN PARK, TURN IT OFF AND THEN RESTART IT BEFORE IT I COULD DRIVE IT BACK UP TO MY HOUSE. I TOOK IT TO THE DEALERSHIP THE NEXT MORNING. TURNS OUT IT WAS THE DAY AFTER THE DEALER RECEIVED NOTICE OF THE RECALL. I WAS TOLD MY VIN NUMBER FELL UNDER THE RECALL, MY PCM NEEDED NEW SOFTWARE AND THEY COULDN'T DO ANYTHING UNTIL CHRYSLER PROVIDED THE FIX WHICH WASN'T EXPECTED UNTIL APRIL AND THEY COULDN'T EVEN SELL THE ONES ON THE LOT. CALL CHRYSLER! I HAVE CALLED CHRYSLER ALMOST EVERYDAY FOR THE LAST 2 WEEKS AND ALL I GET IS A "SORRY BUT I CAN'T DO ANYTHING, WAITING TO HEAR FROM THE REGIONAL SUPERVISOR". I LIVE IN ATLANTA AND IF THAT HAPPENED ON I-285 (5-6 LANES) YOU WOULD BE ROADKILL! THERE IS ABSOLUTELY NO WAY IN HELL YOU COULD STOP THE CAR, PUT IT IN PARK, STOP THE ENGINE AND THEN RESTART SAFELY. AT THIS POINT IT'S A $32K ROLLING DEATH TRAP THAT CHRYSLER WON'T/CAN'T DEAL WITH... 100% UNSAFE FOR MY WIFE AND 3 KIDS!

Mileage: 750

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA TOURING. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE FAILED TO ACCELERATE. THE THROTTLE AND SERVICE ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WOULD STALL IN THE MIDDLE OF THE ROADWAY WITH THE SAME INDICATORS ILLUMINATED. THE CONTACT WOULD HAVE TO PULL THE VEHICLE OVER, TURN THE ENGINE OFF, AND ATTEMPT TO EXIT THE VEHICLE DUE TO A MESSAGE THAT READ "KEY FOB NOT DETECTED". THE CONTACT STATED THAT THIS WAS A HANDICAP ADAPTIVE VEHICLE, SO SHE WOULD HAVE TO OPEN THE RAMP DOOR TO EXIT THE VEHICLE IN TRAFFIC. WHEN THE CONTACT RE-ENTERED THE VEHICLE, SHE HAD TO DEPRESS THE BRAKE PEDAL TO RESTART THE VEHICLE TO OPERATE IT CORRECTLY. THE VEHICLE WAS TAKEN TO MOBILITY WORKS, THE INDEPENDENT MECHANIC THAT MADE THE ADAPTATION TO THE VEHICLE, BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT VISITED REEDMAN TOLL AUTO WORLD (1700 EAST LINCOLN HIGHWAY #101, LANGHORNE, PA 19047, (877) 702-7807) AND WAS INFORMED THAT MOBILITY WORKS WOULD NEED TO DIAGNOSE THE FAILURE SINCE THEY PERFORMED THE ADAPTIVE WORK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200.

Mileage: 200

VEHICLE PURCHASED IN DECEMBER 2016 FOR $44,000 FROM SAFFORD OF FREDERICKSBURG. ON OCTOBER 14, 2017, I WAS DRIVING WITH MY WIFE, THREE CHILDREN AND MOTHER-IN-LAW AND EXPERIENCED A LOUD MALFUNCTION THAT RENDERED THE CAR INOPERABLE. LUCKILY WE WERE NOT ON THE HIGHWAY AT THE TIME AND THE VEHICLE WAS EVENTUALLY TOWED TO SAFFORD OF FREDERICKSBURG, VIRGINIA FOR REPAIRS. THE RIGHT FRONT AXEL HAD RUPTURED (TOTAL MILES ON THE CAR WERE 8,311 AT THAT TIME). THE SERVICE AGENT (JIM BOGAN) NOTED THAT THIS HAD BEEN FLAGGED ON OTHER OCCASIONS AS IDENTIFIED ISSUES AT OTHER SERVICE DEPARTMENT REQUIRING THE NEXT "GENERATION" OF AXEL ASSEMBLY PARTS FOR THE REPAIR. SHORTLY AFTER RECEIVING THE VEHICLE, WE RETURNED TO THE SAME DEALERSHIP TO ADDRESS A LOUD GIRDING NOISE ALSO ASSOCIATED WITH THE RIGHT FRONT AXEL. IN EARLY DECEMBER, 2017 WE HAD THE VEHICLE TOWED ONCE AGAIN TO SAFFORD OF FREDERICKSBURG WHERE THEY AGAIN HAD TO REPAIR THE RIGHT FROM AXEL. INTERMITTENTLY AND OVER THE PAST YEAR WHILE THESE ISSUES WERE OCCURRING, WE CONTINUED TO EXPERIENCE ELECTRONIC ISSUES WITH THE SLIDING DOORS AND REAR LIFT HATCH AS WELL. THE UCONNECT ENTERTAINMENT SYSTEM WILL ALSO MALFUNCTION FROM TIME TO TIME. SEVERAL SOFTWARE UPDATES HAVE BEEN INITIATED, ADDRESSING WINDOW AND TRANSMISSION CONCERNS ACCORDING TO THE DEALERSHIP'S SERVICE DEPARTMENT. YET, THE VEHICLE DOES NOT FUNCTION PROPERLY, WHERE IDLE AND TRANSMISSION FUNCTIONING OFTEN APPEARS COMPROMISED (ROUGH IDLE, ROUGH SHIFTING, SUDDEN RPM INCREASES AND ACCELERATION BURSTS WHEN SHIFTING FROM REVERSE TO DRIVE). I FEAR THIS CAR IS NOT SAFE FOR MY WIFE AND THREE YOUNG CHILDREN.

Mileage: 8,311

WE WERE DRIVING (IN MOTION) CAR ACROSS TAPENZEE BRIDGE (HIGHWAY) AND IT STOPPED, (COMPLETELY, NO COASTING ETC) OUT OF NO WHERE, NO WARNING. CAR EVENTUALLY RESTARTED AFTER IT WAS PUT IN PARK AND IGNITION WAS ACTIVATED AGAIN. SINCE INCIDENT, CAR HAS STALLED TWICE WITH NO WARNING BUT HAS NOT SHUT OFF COMPLETELY LIKE IT DID ON BRIDGE.

Mileage: 32,000

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE "SHIFT TO PARK" ERROR MESSAGE DISPLAYED. THE CONTACT STATED THAT THE VEHICLE LOST POWER COMPLETELY, BUT WAS ABLE TO BE RESTARTED BY SHIFTING TO PARK. IN ADDITION, ON SEVERAL OCCASIONS, THE VEHICLE HESITATED TO ACCELERATE AND LURCHED FORWARD WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. HEGGS CHRYSLER IN MASA, ARIZONA REPROGRAMMED THE COMPUTER AND REPLACED THE ACCELERATOR PEDAL SENSOR, BUT THE FAILURE RECURRED. THE DEALER STATED THAT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000. THE VIN WAS NOT AVAILABLE.

Mileage: 11,000

I WAS DRIVING IN A NEIGHBORHOOD AREA APPROACHING MY COMMUNITY SERVICE EVENT AT A BOYS AND GIRLS CLUB. SEARCHING FOR STREET PARKING, I WAS ABOUT TO SLOW DOWN RELEASING MY ACCELERATOR PEDAL AND SUDDENLY THE CAR STALLS. I SAFELY STEER TO THE RIGHT AND MAKE A STOP IN ATTEMPT TO MOVE OUT OF THE WAY IN A BUSY STREET. THE SCREEN ON MY CAR INSTRUCTS ME TO PUT MY GEAR BACK TO PARK IN ORDER TO CONTINUE, I SHIFT IT TO PARK AS IT SAYS ON THE SCREEN AND THE SCREEN INSTRUCTION REMAINS THE SAME. THE START BUTTON LIGHT IS INDICATING THAT MY CAR IS STILL ON SO I SHIFT MY GEAR TO DRIVE AND STEPPED ON MY ACCELERATOR PEDAL. THE ENGINE REVS, BUT IT DOES NOT MOVE. I PUT MY GEAR BACK TO PARK AND PUSHED THE BUTTON TO TURN THE ENGINE OFF. THEN I PUSH THE START BUTTON AGAIN TO TURN IT BACK ON. THIS TIME I SHIFT IT TO DRIVE AND I AM FINALLY ABLE TO DRIVE FORWARD. I WAS STUCK IN THE STALLED POSITION FOR A FEW MINUTES IN A PANIC TRYING TO FIGURE OUT WHAT WAS GOING ON. IMAGINE IF THIS HAPPENED ON A FREEWAY OR A VERY BUSY MAJOR STREET. IT WOULD BE VERY DANGEROUS TO ME AND MY FAMILY AS WELL AS OTHER DRIVERS AROUND. I DEMAND A SAFETY RECALL FOR THE SAFETY OF MY FAMILY AND OTHERS. *BF UPDATED 8/16/18*JB

Mileage: 38,500

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE TRAVELING DOWNHILL WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE INDEPENDENTLY ACCELERATED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WOULD DOWN SHIFT TWO GEARS AND THE RPMS WOULD INCREASE TO 2,000. THE VEHICLE WAS TAKEN TO BRYDEN MOTORS INC (548 BRAD ST, BELOIT, WI 53511) WHERE THE FAILURE WAS DUPLICATED AND THE DEALER STATED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE ISSUE WAS NORMAL AND DID NOT OFFER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 2,300. *BF UPDATED 8/24/18*JB

Mileage: 2,300

WHILE DRIVING IN THE MOUNTAINS WITH CRUISE CONTROL ON. DRIVING DOWN HILL THE VEHICLE ACCELERATES TO DOWNSHIFT. AS IF FLOORING THE GAS TO MAKE THE CAR DOWNSHIFT. I MUST TURN OFF CRUISE CONTROL AND TAKE CONTROL OF THE ACCELERATOR. THE PROBLEM ALSO OCCURS WHILE CRUISE CONTROL IS OFF BUT NOT AS OFTEN. COME DRIVE IT WITH ME AND IT WILL HAPPEN TO YOU. OTHERWISE I LOVE THIS CAR BUT THESE SITUATIONS ARE SCARY. THIS IS HIGHWAY DRIVING ON I 70 OR 285.

Mileage: 600

DATE OF INCIDENT 11/29/2017: WE HAVE A 2017 CHRYSLER PACIFIC WITH 17,000 MILES. WHILE PULLING INTO A PARKING SPOT THE VEHICLE ACCELERATED ON ITS OWN, CAUSING A MINOR COLLISION. CHRYSLER DEALERSHIP DID A SCAN AND FOUND NO ERROR CODES. *BF UPDATED 8/16/18*JB

Mileage: 17,000

THIS HAPPENED ON 2 DIFFERENT OCCASIONS. ON ONE OCCASION WE WERE STOPPING ON A RED LIGHT AND WHEN WE WANTED TO ACCELERATE AGAIN ON A GREEN LIGHT THE VEHICLE STALLED AND ENGINE WAS ABOUT TO TURN OFF BUT DID NOT. ON ANOTHER OCCASION THE VEHICLE ACCELERATED OK BUT SHORTLY AFTER IT STARTED STALLING FOR FEW SECONDS AND DECELERATED SIGNIFICANTLY BEFORE GAINING SPEED AGAIN. IT TOOK MORE THAN 5 SECONDS TO GAIN SPEED AND ACCELERATE AGAIN.

Mileage: 22,000

ON 4 OCCASIONS I LOST ABILITY TO ACCELERATE. I PUSH ON THE GAS AND THE CAR WON'T GO. IT JUST STOPS OR STALLS. THE POWER IS ON BUT CAR WON'T GO. I SEEM TO LOSE SOME POWER STEERING. TWICE THIS WAS WHILE MAKING A LEFT TURN WITH TRAFFIC COMING TOWARD ME ON A BUSY STREET. I WAS STALLED IN THE MIDDLE OF THE ROAD . FINALLY THE VAN BEGAN TO WORK AGAIN AND SHOT ME FORWARD ABRUPTLY. TODAY 11/27/17 I BROUGHT IT TO CHRYSLER DEALERSHIP. THEY ARE TELLING ME A SOFTWARE UPDATE WILL FIX IT BUT I'M SKEPTICAL AND AFRAID TO DRIVE IT.

Mileage: 11,000

ON 11-15-17 MY WIFE WAS DRIVING OUR 2017 PACIFICA, WHEN SHE WAS PARKING (PULLING IN) IT SUDDENLY ACCELERATED AND HIT A POLE. I HAD THE DEALERSHIP DO A SCAN CODE AND THERE WERE NO ERROR CODES. I JUST WANT TO LET YOU KNOW IN CASE THERE ARE OTHERS REPORTING THE SAME PROBLEM.

Mileage: 5,867

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE LUNGED FORWARD WHILE BEING DRIVEN 15 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000.

Mileage: 23,000

ON MULTIPLE OCCASIONS OVER THE PAST 6 MONTHS, THIS VEHICLE HAS LOST POWER, CAUSING THE DRIVER TO HAVE NO ABILITY TO STEER THE VEHICLE, ACCELERATE, OR BRAKE UNTIL IT COMES TO A COMPLETE STOP. THIS HAS HAPPENED UNDER A RANGE OF DIFFERENT CIRCUMSTANCES - WHILE DRIVING LESS THAN 15 MPH IN A PARKING LOT AND ALSO WHILE DRIVING APPROXIMATELY 25 MPH. THERE ARE NUMEROUS REPORTS OF OTHERS EXPERIENCING THE SAME SUDDEN LOSS OF POWER ON ONLINE FORUMS (E.G., PACIFICAFORUMS.COM), AND SOME OF THESE OCCURRENCES HAVE BEEN REGISTERED AT HIGHER SPEEDS. EACH TIME WE HAVE BROUGHT IT TO A CHRYSLER SERVICE CENTER, MECHANICS HAVE ADVISED THAT ALL DIAGNOSTIC TESTS DO NOT REVEAL ANY ISSUES AND EFFORTS AT DRIVING THE VEHICLE TO REPLICATE THE ISSUE SIMILARLY COME BACK NEGATIVE. ALL OTHERS WHO CLAIM TO HAVE EXPERIENCED SIMILAR PROBLEMS WITH THEIR PACIFICA HAVE REPORTED SIMILAR NEGATIVE TEST RESULTS, WITH NO REMEDIATION PROPOSED. THIS IS AN UNACCEPTABLE RISK. WE CAN BE CONTACTED AT [XXX]. THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR..UPDATED 10/23/17 *BF UPDATED 9/7/18*JB

Mileage: 20,000

A VERY SERIOUS ISSUE , WHEELS SPINNING AND TRANSMISSION SHUDDERING PROBLEM ON MY NEW 2017 CHYRSLER PACIFICA MODEL, OCCURS MORE SHARPLY AND FREQUENTLY ON WET ROADS. WHILE SHIFTING TO DRIVE MODE AND PICKING UP FROM IDLE POSITION AT SIGNALS & TURNS THE VEHICLE SHAKES, WHEELS DON'T GRAB THE ROADS, TRANSMISSION SLIPS, VEHICLE SHUDDERS, LOSES MOMENTUM AND HALTS MOMENTARILY IN THE MIDDLE OF THE ROAD, AND THIS IS WORST ON INCLINED ROADS. I BARELY ESCAPED AN ACCIDENT TODAY WHEN VEHICLE STOPPED IN THE MIDDLE OF THE ROAD WHILE TRYING TO TAKE A TURN AT AN INTERSECTION AND WHEELS KEPT SPINNING, TRANSMISSION KEPT SHUDDERING AND CAR WASN'T MOVING ANYWHERE. I COMPLAINED A FEW TIMES WITH CHRYSLER DEALER, THEY SAID INSPECTION DOES NOT FIND ANY ERROR CODE. THE ISSUE IS SO APPARENT AND CAN BE REPLICATED EASILY BY JUST DRIVING IT ONCE. IT'S A SERIOUS MANUFACTURING DEFECT AND IT CAN CAUSE SERIOUS ACCIDENTS AND DEATH..I INTEND TO PURSUE THIS SERIOUSLY WITH CHRYSLER AND HOPE THEY ARE ABLE TO FIX. IF ANYBODY HAS ANY SIMILAR EXPERIENCE, PLEASE POST IT HERE. ..UPDATED 10/25/17 *BF

Mileage: 500

CAR'S GO FROM 60 MPH AT THE CREST OF A HILL TO 70 MPH WITH THE CRUISE CONTRL SET AT 60 MPH

Mileage: 1,600

LAST NIGHT, WHILE DRIVING APPROX 40MPH, OUR BRAND NEW 2017 PACIFICA LTD SHUT DOWN. THE ENGINE SUDDENLY, WITH NO WARNING, JUST STOPPED. THE DOT ABOVE THE 'D' (FOR DRIVE) STARTED FLASHING, AND A MESSAGE FLASHED: 'SHIFT TO P TO START.' WE CAME TO A STOP IN THE MIDDLE OF THE ROAD. I PUT IT IN PARK AND THEN WAS ABLE TO TURN IT BACK ON. I HAD BOTH HANDS ON THE WHEEL, SO I NEVER TOUCHED THE STARTER BUTTON. THE KEY FOB WAS IN MY PURSE, WHICH WAS NOT MOVED. THANKFULLY WE WERE NOT ON A HIGHWAY, SO NOBODY RAN INTO US. I DROPPED IT OFF AT THE DEALERSHIP THIS MORNING, AND THEY JUST TOLD ME THEY CANNOT RECREATE THE ERROR. WE'VE HAD IT FOR ABOUT 2 WEEKS, AND WE'VE DRIVEN IT 1500 MILES, MOSTLY HIGHWAY.....UPDATED 11/03/17 *BF UPDATED 11/09/2017*JS

Mileage: 1,512

THE VEHICLE HAS 950 MILES ON IT, A ROTATORY GEAR SHIFT KNOW, AND AN ELECTRONIC PARKING BRAKE. AT HOME I PARK THE VEHICLE ON A LEVEL SURFACE. I DO NOT ENGAGE THE PARKING BRAKE WHEN I LEAVE THE VEHICLE. ON QUITE A FEW OCCASIONS WHEN I ENTER THE VEHICLE AND TURN ON THE ENGINE, THE PARKING-BRAKE LIGHT COMES ON AND THE BRAKE IS ENGAGED EVEN THOUGH I DID NOT SET IT. FOR MOST OCCURRENCES, I CAN PRESS THE PARKING BRAKE BUTTON, AND THE LIGHT WILL GO OFF AND THE BRAKE WILL DISENGAGE. HOWEVER, ON SOME OCCASIONS, PRESSING THE BRAKE BUTTON GIVES NO RESPONSE. IF I TURN THE ENGINE OFF AND THEN BACK ON, THE BRAKE THEN DISENGAGES. A FEW TIMES I HAVE HAD TO TURN THE ENGINE ON AND OFF MORE THAN ONE TIME TO GET THE BRAKE DISENGAGED. A MORE SERIES PROBLEM WITH THE PARKING BRAKE IS THAT ON SEVERAL OCCASIONS THE BRAKE HAS SUDDENLY COME ON WHILE I AM DRIVING. THIS HAS OCCURRED WHEN I HAVE STARTED THE ENGINE AND DRIVEN ABOUT 100 FEET. IT HAS OCCURRED WHEN I AM MOVING FORWARD AND WHEN I AM BACKING UP. THE BRAKE SUDDENLY ENGAGES AND BRINGS THE VEHICLE TO AN ABRUPT HALT. ON THESE OCCASIONS PRESSING THE BRAKE BUTTON GAVE NO RESPONSE. I HAD TO TURN THE ENGINE OFF AND BACK ON. 7/5 I STOPPED AT A PHARMACY DRIVE-UP WINDOW, AND PUT THE VEHICLE INTO PARK. AFTER MY TRANSACTION, I ROTATED THE GEAR KNOB TO DRIVE, AND THE PARKING BRAKE LIGHT THEN WENT ON. I PRESSED THE BRAKE BUTTON MULTIPLE TIMES, AND THE LIGHT WOULD NOT GO OUT. I THEN TURNED THE ENGINE OFF AND BACK ON. (TO DO THIS I HAD TO HAVE PRESSURE ON THE BRAKE PEDAL.) WHEN I TURNED THE ENGINE BACK ON THE VEHICLE TOOK OFF AT SIGNIFICANT SPEED, AND I CRASHED INTO A STREET LIGHT POLE. WHEN A TOW TRUCK CAME TO GET THE VEHICLE THE TRUCK OPERATOR FOUND THAT THE VEHICLE GEAR KNOB WAS IN THE PARK GEAR. HE HAD A GOOD DEAL OF DIFFICULTY IN GETTING THE VEHICLE INTO NEUTRAL GEAR FOR THE TOWING PROCESS. HAVE PICTURES UPON REQUEST. .....UPDATED 11/03/17 *BF ..UPDATED 11/13/2017*JS ...UPDATED 11/17/17 *BF *JS *TR

Mileage: 980

VEHICLE CUTOFF WHILE DRIVING AND THEN HAD TO BE PUT IN PARK TO BE RESTARTED SINCE IT IS A PUSH TO START. WHEN PUT IN DRIVE THE VEHICLE JOLTED HARSHLY AND MADE A DINGING SOUND. ..UPDATED 07/20/17 *BF *CN

Mileage: 10,792

TL* THE CONTACT LEASED A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS STUCK SEVERAL TIMES WHEN APPLIED, AND THE BRAKES FAILED TO RESPOND WHEN THE PEDAL WAS DEPRESSED. THE CONTACT APPLIED THE BRAKES WITH FORCE AND THE VEHICLE SURGED FORWARD. WHILE ATTEMPTING TO COAST OVER TO THE SHOULDER OF THE ROAD, THE VEHICLE SWIPED A METAL POLE. THE FRONT PASSENGER SIDE TIRE WAS IMPACTED DUE TO THE FAILURE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER SENT A TECHNICIAN TO INSPECT THE VEHICLE, BUT THEY WERE UNABLE TO PROVIDE A SOLUTION. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 738.

Mileage: 738

ACC & FCW. MINE DID NOT WORK. THE DEALER HAD MY CAR FOR 2 WEEKS. THEY HAD TO CONTACT THE CHRYSLER ENGINEER & WAS TOLD TO REPLACE & RE-CALIBRATE. SO AFTER BEING REPLACED IT SOMEWHAT WORKS. AFTER THE NEW PARTS, MY CAR WILL STILL BRAKE HARD WHEN A CAR IN THE ADJACENT LANE IS EXITING (AS IF THE CAR WAS BRAKING IN FRONT OF ME). BUT, IF A CAR CHANGES LANES DIRECTLY IN FRONT OF ME OR SLAMS ON BRAKES DIRECTLY IN FRONT OF ME MY CAR DOESN'T REACT? CHRYSLER HAS DEFINITELY FALLEN SHORT ON THIS FUNCTION. I'VE OWNED VEHICLES WHERE THIS FUNCTION WORKED NEARLY FLAWLESS. CHRYSLER SAYS ITS AS GOOD AS ITS GOING TO GET. ANOTHER MISREPRESENTATION ON THIS FEATURE! I'M DISAPPOINTED. CHRYSLER CLAIMS THE PACIFICA TO BE THE QUIETEST VEHICLE IN ITS CLASS. AFTER DRIVING IT ABOUT 8 MONTHS NOW, I HATE IT. IT'S AS NOISY AS A SMALL CAR. "ACOUSTICALLY SOUND WITH ITS ACTIVE NOISE CANCELLATION (ANC), SUBDUING ENGINE AND STREET NOISE THROUGH WHITE-NOISE WAVELENGTHS PLAYED THROUGH ALL SPEAKERS THROUGHOUT THE VEHICLE". THE ANC IS IN ALL TRIM LEVELS. CHRYSLER AT THIS POINT DOESN'T EVEN HAVE A WAY TO TEST THE PRODUCT TO SEE IF THE ANC IS WORKING! STAR TECH SUPPORT OF CHRYSLER IS STILL TRYING TO FIGURE OUT HOW TO TEST THIS FEATURE!!! I HAD A CHRYSLER CUSTOMER SERVICE REP TELL ME THAT THE ANC WAS FOR MY CELL PHONE, LOL, I WAS LIKE ARE YOU SURE YOU WORK FOR CHRYSLER?? THIRD, IS THE SUSPENSION AND REAR SWAY OF THE VEHICLE. WHEN THERE ARE ONLY 2 PEOPLE UP FRONT IT'S NOT NOTICEABLE. BUT WHEN WE HAVE 5-6 PEOPLE IT'S NOTICEABLE. CHRYSLER CUSTOMER SERVICE TRIED TO TELL ME I HAD THE VAN OVER CAPACITY. REALLY! SO MY 7 PASSENGER VAN WAS OVER CAPACITY WITH 5 PEOPLE (4 ADULTS, 1 CHILD, 3 LUGGAGE)? AGAIN ARE YOU SURE YOU WORK FOR CHRYSLER?? FOURTH, MY KEY FOB RANDOMLY LOSES CONNECTION. FIFTH, I HAD THE A/C FAILURE AND MY A/C HAD TO BE REPLACED. I HAVE REQUESTED A BUY BACK. TOO MANY MISREPRESENTATIONS. *TR

Mileage: 5,000

SPEEDOMETER NOT REPORTING CORRECT VEHICLE SPEED. WHILE BARELY TOUCHING ACCELERATOR VEHICLE REPORTED ME DRIVING 67 MPH. I WAS DRIVING ACCORDING TO SPEEDOMETER 47 MPH, I WAS PULLED OVER BY AN OFFICER WHO STATED I WAS CLOCKED AT 67 MPH.

I HAVE A 2017 CHRYSLER PACIFICA EQUIPPED WITH A FCW (FRONTAL COLLISION WARNING SYSTEM). I HAVE OWNED AND DRIVEN OTHER CARS WITH THIS SYSTEM THAT HAVE OPERATED WITHOUT ISSUE. THE FCW IN THE PACIFICA HAS THREE SETTINGS THAT CAN BE SELECTED BY THE DRIVER FOR SENSITIVITY. NEAR, MEDIUM AND FAR. I HAVE TRIED ALL SETTINGS WITHOUT ANY DIFFERENCE. THE SYSTEM DOES NOT AUDIBLY WARN THE DRIVER OF A POSSIBLE IMPENDING COLLISION AT ANY SPEED OR DISTANCE UNDER ALMOST ALL DAILY DRIVING SCENARIOS. THIS INCLUDES HEAVY TRAFFIC, CITY AND HIGHWAY, AND SITUATIONS WITH FREQUENT ABRUPT STOPS. I HAVE DRIVEN 4,135 MILES IN TWO WEEKS IN VERY HEAVY TRAFFIC WITH LOTS OF EMERGENCY BREAKING WITH NO WARNING FROM THE FCW ON THE PACIFICA. THE SYSTEM HAS ACTIVATED ONCE WITH AN APPROXIMATE DISTANCE OF 5-7 FEET, UPON APPROACHING A CHRYSLER 200 AT AT APPROXIMATELY 25 MPH. THE DEALER TECHNICIAN STATES NO CODES ARE IN THE SYSTEM, AND THEREFOR IT IS FUNCTIONING. I DISCUSSED THIS MATTER WITH THE CUSTOMER SERVICE MANAGER AT THE LOCAL DEALERSHIP WHO IS ESCALATING THE MATTER TO CHRYSLER DEALER SUPPORT FOR FURTHER EVALUATION AND FOLLOW-UP AFTER HE EXPERIENCED MY ISSUE ON A TEST DRIVE. IN ADDITION, THIS VEHICLE DOES NOT OPERATE PER THE VIDEOS CHRYSLER PUBLISHES ON ITS WEBSITE AS AN EXAMPLE OF FCW ON ITS CARS. BASED ON MY EXPERIENCE WITH OTHER VEHICLES EQUIPPED WITH FCW, I BELIEVE THE FCW ON THE PACIFICA IS NOT PROPERLY CALIBRATED TO WARN DRIVERS OF IMPENDING COLLISIONS VIA AN AUDIBLE ALERT AS DESCRIBED IN MARKETING MATERIALS AND IN COMPARISON TO OTHER VEHICLES I HAVE DRIVEN WITH THIS FEATURE.