2018 CHRYSLER PACIFICA Steering Problems

The steering becomes stiff or seems to get stuck when between 10 or 11 o'clock position. It appears to be slowly deteriorating. It has not been reported yet and no warning lights showing. It does not yet stop the vehicle from being in control. It has been noticed over last year and not always as severe as other times.

The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at various speeds, the steering wheel locked up while attempting to make a left or right turn. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed, and determined that the steering column needed to be replaced. The manufacturer was notified of the failure and informed the contact there was no repair for the issue. The approximate failure mileage was 81,000.

Mileage: 81,000

I am experiencing the issue that was widely reported in the news on 9/8/2025. The steering starts to stick when the wheels are turned on gentle curved. This happens after about 1 hour of driving, and it most likely to happen between 45mph-65mph. Car has approximately 58,0000 miles on the odometer. This is a massive safety issue, a driver should not have to fight the steering wheel to maintain control of the car. Problem has not bee reproduced by mechanic or dealer. No warning lights come on during the event.

The vehicle stalls while driving without any notice. This van has a start/stop function and it malfunctions. There are two separate batteries that control this function and both of them have been replaced. The entire steering rack and steering column have had to be replaced. The front suspension has also had to be replaced because the tires wear out very quickly. The alternator, radiator, and motor mounts have also had to be replaced. The van is available for inspection. At the moment the vehicle will not start and I have been advised that it needs a new starter. This vehicle is a safety risk and it puts others at risk as well. These problems have been diagnosed and confirmed by at least three different service centers including a Chrysler dealership. I generally do not get any warning lamps, messages, or symptoms when the van stalls.

Steering sometimes catches momentarily at the 1 o'clock and 11 o'clock positions. Seems most common during turns at highway speeds. Been monitoring intermittent occurrences for about a year. On 11/26/2025, it occurred several times in close succession while making gradual turns going 35 to 40 mph.

At slow speeds while turning, the steering column shudders and vibrates. At higher speeds the steering seems to get tight and needs to be forced back in to the correct direction. This has been occurring for approximately 6 months. My car is out of warranty. It could become a dangerous situation.

Steering has been sticking when making turns.

Power steering impaired while going about 35-40 mph around gentle curves. Carplay will no longer work with the USB port wired to phone.

The steering periodicall locks up. This doesn't happen offten and only lasts a second or two but at high speeds does give a scare to the driver. Also when turning the steering in a tight turn like in a parking lot, the steering jerks/wabbles.

When taking turns the steering "sticks" amd it takes extra physical force to "unstick" the car. While unsticking by turning the steering wheel harder than normal, it either crosses into uncoming traffic or runs off the shoulder. It unsticks but with the extra physical force, it generally causes you to over correct and/or swerve/veer all over the roadway. 2018 with 72k miles

The steering sticks when when turning in curve left and right turns causing me to sometimes over correct.

PE25009 - My van has a fault in alignment with this investigation. On long turns with the wheel between 11 and 1 the steering feels heavy then it feels like the system overcorrects. It has done this intermittently for a few months now.

While driving at a steady 65 mph, I suddenly lost power steering, which severely reduced my ability to steer the vehicle. I was able to safely brake and pull over. After turning the car off for a few minutes, steering function returned to normal. A few hours later, during a second drive at approximately 35 mph, I experienced the same issue again while turning onto my street. The steering wheel became extremely difficult to turn and required significant effort with both hands to maneuver the vehicle into the driveway. This sudden loss of steering control posed a serious safety risk-not only to myself, but also to other drivers on the road-and could have easily resulted in an accident. No warning lights or dashboard alerts were displayed at any point. The vehicle was towed from my home to the dealership. Upon inspection, the issue was reproduced, and it was confirmed that the power steering system had failed and required repair, along with related components. All necessary repairs were completed and paid for out of pocket.

Absolutely, [XXX] — here’s a more natural, human-sounding version of your NHTSA report draft: --- Vehicle Issue Report: Chrysler Pacifica I’m reporting ongoing issues with my Chrysler Pacifica that I believe could be safety-related: Clunking Sound: The vehicle makes a clunking noise when shifting gears. Steering Stickiness: The steering doesn’t always respond smoothly — it occasionally sticks when turning. This makes the car go wider than intended during turns and lane changes, which feels unsafe. I’m concerned they may point to a larger mechanical issue and could affect driver control. I’d appreciate it if NHTSA could look into whether this is part of a known defect or something that needs further investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Problem: Steering wheel sticking in turns. I own a 2018 Chrysler Pacifica. The issue am facing with my car is that the steering wheel is sticking while trying to turn. This issue seems to be happening to so many Chrysler Pacifica owners.

My 2018 Chrysler Pacifica has ongoing electrical problems that match the same symptoms described in existing recalls, but my VIN is not included in those campaigns. The issues began around 08/30/22. The vehicle has experienced stalling, electrical shutdown, dashboard warning lights, loss of power steering issues, failure of the start-stop system, dead batteries, loud creaking, popping, squeaking noises from the front suspension, especially when turning, backing up, steering lock, or going over bumps. These events began in 2021 and continue despite numerous repairs at mechanics and dealerships. Despite repairs and inspections, the problems continue. I have reviewed NHTSA recalls and found recall numbers 18V524000, 20V334000, 19V143000 as well as battery ground recall for 2017–2019 models, and my vehicle’s problems are identical to those safety issues. The dealer confirmed that my VIN is not covered, so I have been responsible for repair costs. These defects create a serious safety hazard, especially when the vehicle stalls or loses power while driving. It places my family and other drivers at risk of a crash. We have been stranded on highways and in the center of busy intersections due to loss of power. I strongly request that NHTSA investigate whether the existing recalls should be expanded to include additional VIN ranges, since many 2018 Pacifica owners (myself included) are experiencing the same electrical failures. I have had the vehicle inspected/repaired on: 4/15/21, 9/15/22, 10/2/23, 11/22/23, 8/10/24, 7/21/25, 8/7/25, 9/23/25 for battery ground, electrical module replacement, wiring repair, and strut repairs. The issues persist despite these attempts.

Over the past two weeks, on three occasions, the steering "stuck" momentarily (for about a second each time) during low-speed small turns at around 15 mph. Once, a "Service Power Steering" message appeared for approximately 2 seconds, then disappeared; we did not see this message again. Yesterday, the steering locked completely when moving the vehicle from a parking space. We were unable to steer at all while trying to move the vehicle forwards or backwards out of the space at about 5 mph. Turning the vehicle off and on again did not resolve the issue. A "steering wheel and exclamation point" warning light appeared on console. Vehicle was towed. Dealer's service department will investigate.

When going into a turn, the steering wheel hangs and requires more force to straighten out

The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at various speeds and attempting to turn the steering wheel slightly to the left or the right, the steering wheel was sticking, causing the contact to use added force to straighten the steering wheel. There were no warning lights illuminated. The vehicle was taken to be diagnosed, and the contact was informed that the electronic steering system had failed. The contact was informed that the steering system needed to be repaired, and the rack and pinion needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,500.

Mileage: 120,500

Steering seems to catch at times, generally when the steering wheel is around 1 and 11 o'clock, steering wheel has to be turned harder to be straightened out which and lead to over correction and can possibly cause an accident, this has happened multiple times while driving

The steering wheel sticks forcing you to almost have to jerk the wheel to stay in your lane. Seems to be highway only. Very dangerous This was not a one time occurrence. Happens every time the car is driven on the highway

The steering occasionally makes noises and sticks while turning. I feel that if this happens at the wrong time it could potentially cause an accident.

The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at speeds above 30 MPH, after making a slight turn to the right, the steering wheel became sticky, and added force was required to turn the steering wheel back to center. The vehicle was taken to the local dealer, who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed of the NHTSA Action Number: PE25009 (STEERING). The contact indicated that the vehicle had experienced the failure listed in the investigation. The failure mileage was 114,000.

Mileage: 114,000

Often when making a gradual turn such as exiting an interstate onto the off ramp, the steering wheel will stick/lock at the 3 o clock position. This requires considerable force to return the wheel to the 12 o clock and straight position. I took it into the dealership and they found nothing wrong but it seems like an issue with the steering rack. I've heard numerous reports of others encountering this as well and I want it to be known this is a common issue. There is no grinding, scraping or noise indicating something is broken but seems to be a manufacturing defect. It is extremely dangerous and can sometimes be rather difficult to correct the wheel.

Steering experiences sticking during gradual curves in the road. It requires some effort to return the steering wheel from the stuck position and I’m worried that it won’t someday and cause a collision.

while driving on I40 east of Ashville, the power steering became sluggish. like turning in molasses. I had to manhandle the steering wheel to complete the turns (at 70 mpg). My wife also drove on I40 and felt the same thing I was feeling. The next 3 days it did not do it again, I was driving in town. Later I felt it while going on a curve at about 62 mph. This also happened to be going up an incline. Earlier on i40 it did not mapper if going up hill or down hill.

The contact owns 2018 Chrysler Pacifica. The contact stated that while driving and making a slight left turn on several occasions, the steering wheel became stuck and failed to return to the center. Additionally, the contact stated that the steering wheel was forcefully returned to center to straighten the vehicle. The vehicle was not diagnosed or repaired. No further information was available. The failure mileage was approximately 125,000.

Mileage: 125,000

The contact owns a 2018 Chrysler Pacifica. The contact stated while driving at undisclosed low speeds, the electric power steering stopped functioning properly after the contact heard an abnormal crunching sound coming from the front end of the vehicle. The contact also stated that while driving at an undisclosed speed, the vehicle briefly jerked and jolted during acceleration as if the transmission was slamming into gear. No warning lights were illuminated. The vehicle was taken to an independent mechanic for regular maintenance service, and the contact was informed that the motor mounts needed to be replaced. The vehicle failures were not diagnosed during regular maintenance service. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 121,000.

Mileage: 121,000

When negotiating some turns the steering wheel "sticks" and resists turning back out of the turn a little. It makes slight corrections jerky.

Steering wheel feel like it’s get stuck

Power Steering seems to have outages.

Report is related to the probe into a sticking sensation on gradual turns. Particularly when at the 1 and 11 o clock position.

The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at various speeds and turning, the steering wheel was sticky and failed to return to center automatically. There was no warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Action Number: PE25009 (Steering). The manufacturer was not notified of the failure. The failure mileage was approximately 127,000.

Mileage: 127,000

The contact’s employer owns a 2018 Chrysler Pacifica. The contact stated that while driving on several occasions at undisclosed speeds and making a turn, the steering wheel became stiff and required extra effort to return the steering wheel to the center. There were no warning lights or messages available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 204,000.

Mileage: 204,000

Steering feels like it sticks when going around curves. Has been happening since we bought the van

The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving approximately 40-75 MPH, the steering wheel partially locked up. The contact used extra force to correct the failure. The failure had occurred while the steering was turned at a certain angle. The steering wheel was sticking while turning at the 10 o’clock or 2 o’clock positions. There were no warning lights illuminated. The contact located an article regarding NHTSA Action Number: PE25009 (Steering). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not notified about the failure. The failure mileage was approximately 55,000.

Mileage: 55,000

The contact owns a 2018 Chrysler Pacific. The contact stated that while driving at various speeds and making slight turns in either direction, the steering wheel became sticky while attempting to return the steering wheel to center. The vehicle was taken to the local dealer, who replaced the steering rack, but approximately two years late,r the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 40,000.

Mileage: 40,000

While slowing to a stop at a traffic light, the engine stalled unexpectedly. The start/stop system did not restart the engine when I released the brake pedal. Accessories (radio, lights, etc.) remained powered, but I could not shift the vehicle into neutral. After approximately 20 minutes, I was able to restart the engine; however, the transmission remained unresponsive and the engine could not be shut off using the ignition button. I was unable to shift to neutral or turn the steering wheel. Message on dash indicated shifter module required service, and indicated that the vehicle was not in park when attempting to turn off vehicle. The vehicle was only turned off by disconnecting the 12-volt battery. The vehicle was towed to a Chrysler dealership and diagnostics completed, showing error codes with the shift module. They were unable to recreate the problem and advised replacing the shift module. When inquiring about recall V53, the dealership service department indicated that this recall had been repaired on the vehicle in 2020. These symptoms match those described in Chrysler Recall V53 (NHTSA Campaign 19V-348) for 2017–2019 Chrysler Pacifica vehicles equipped with start/stop systems, which involves a loose battery ground connection. My VIN is not currently listed in the recall as it was reportedly corrected in 2020, but the issue created a hazardous situation by stalling in traffic, disabling shifting, and preventing engine shutdown. This could have resulted in a crash if traffic conditions were different. Please investigate whether additional 2018 Chrysler Pacifica vehicles not currently included in Recall V53 should be covered or if this is a recurring safety issue with the engine start-stop (ESS) on 2017-2019 Chrysler Pacifica vehicles.

Component/system failed: Electric Power Steering (EPS). The system intermittently fails during normal driving, showing a "Service Power Steering" warning. Diagnostic codes include U113E (lost comm w/ EPS), C2217 (SAS not calibrated), C2210 (EPS internal fault), P058C (low voltage), and P1009 (hybrid module MIL request). The issue began immediately after a Chrysler recall service where the main charging unit was replaced. Vehicle is available for inspection. Safety risk: Loss of steering assist creates a serious hazard, especially during turns or at low speeds. The steering becomes extremely heavy without warning, increasing the risk of collision or inability to maneuver safely in traffic or parking situations. Dealer confirmation: Yes. A Chrysler dealer confirmed the EPS fault and quoted $5,500 to replace the entire steering rack. No electrical diagnostics were completed, despite the issue starting after recent electrical recall work. Inspections by others: The dealer has inspected the vehicle. Chrysler corporate has been contacted but has not yet resolved the issue. No inspections by police or insurance. Warning signs: The issue started right after the dealership performed recall work. “Service Power Steering” message appears, and diagnostic trouble codes are present. The error is intermittent and can clear after restarting, only to return later.

Electronic power steering failure at around 40k miles driven. Was able to replace completely understand warranty.

Recurrent intermittent power steering failure and intermittent engine stall. Steering wheel gets stuck when turning right while driving at speed on highway. Steering wheel gets very heavy and requires some force to get it back to center. If I let go of the steering wheel, it would stay in the same position until I move it back. When driving at slower speeds, usually when navigating around turns or roundabouts, the engine will stall and then drastically jolt into gear. Two different mechanics have not been able to identify the root cause. They have checked alignment, electrical codes, and other potential issues without any answers. After research, I believe I am experiencing similar issues as detailed in the Safety Recall V53 / NHTSA 19V-348 Power Steering Assist. My VIN was not included in the recall , but I believe my car is showing similar concerns. I have requested a local Chrysler dealer look into this issue specifically and I have an upcoming appointment.

Going around curves the vehicles steering seems to lock in the turn and then jerks out of the turns. The dealership says there's nothing wrong. . It's dangerous and scarey and this is a minivan the steering should not lock or get stuck going around curves off offramp anywhere between 30- 55 mph. It's scarey . The car turns out of the lane on several occasions at first that's how I thought the car operated and now I discovered I'm wrong as it is getting worse . I cant get the car dealership to fix it!

The power steering stops working intermittently while driving. Today we were going about 40mph and the steering wheel locked up for about 2 minutes. We were driving straight forward . When we came to the stop light we turned the engine off and restarted the engine. We could have a major accident. It has been doing this for about 3 weeks. We are not going to drive it until it fixed.

Power steering went out and can’t back on

In the dash bord power steering not aveleble warning also stop start not responding then servic charging....... not safe to drive this car at all. I had to go the dealership more than four times a year recently spending a lots of time and money. Again engen lights come up.

Blown head gasket. Had to get it repaired. Steering is catching as well. Probably need a new steering box. It’s been one expensive repair after another.

The hybrid battery coolant heater (part 68443445AC) was confirmed a problem, however the dealership wont review ANY recalls on my vehicle until I pay $1700 to replace that part. However, there are MULTIPLE incidents online showing this is a problem with this vehicle and should be a recall as this is obviously defective within the first 150000 miles. My car has roughly 124K miles, making it just outside the warranty coverage. Shortly before this lamp warning (check engine) came on my steering wheel started "sticking" making it hard to steer in a curve, causing me to veer off the road. Within 7 days of this happening, is when my check engine light appeared, throwing code POE15. The heat now also takes much longer to warm up- like 30 minutes longer. The dealership said none of the issues are connected, however after online research I have determined that is not true.

While I was driving the right control arm seperated from the car. I was fortunate that I wasn't on the highway, also that I did not cause a collision with another car/person. With no warning the car felt as if it dropped on to the ground. Soon after I received an error message saying to service the brakes which i assume was also damaged when the control arm fell... I had to have the car towed to a repair shop and received a list of repairs. The car is avaliable for inspection. I had no clue how something like that could even happen. Ive been trying to find answers when i saw a recall on another car by the same maker that perfectly summed up what happened to me. Chrysler's number for this recall is V15.

Been complaining about his front steering key suspension since 2020 about rattling and squeaking whenever customer turn in the wheel

The contact owns a 2018 Chrysler Pacifica. The contact stated while driving 25 MPH, the steering wheel seized and was unable to be turned. The contact turned off and restarted the vehicle; however, the steering failure message was displayed, and the power steering function was not available. The vehicle was not taken to an independent mechanic or the dealer to be diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The approximate failure mileage was 74,780.

Mileage: 74,780

Steering system becomes stuck. You have to give a hard jerk to the steering wheel to free the steering. Happen on an irregular basis but does occur. This can cause an over steering issue. Vehicle is currently at a dealership to be inspected for possible cause. There were no warning lights or messages

Having trouble with steering. At times steering wheel makes noises and locks up while turning. I was told a recall was already done and that I need a new computer that will cost 5k for part and install. I just had issues with panel lights going on and off and had to replace secondary battery due to stop/start button which Ive had trouble with consistently. I think this issue with computer may be due to recall issue and I believe this issue should be fixed and paid for thru recall process. It is an ongoing issue with pacifica 2018 with start/stop and push button starts. I have taken it to 2 dealers. They said recall done. So I need new part

I had had multiple incidents when the Van would get stuck in a gear or would lose the ability to accelerate. The passenger doors, specifically the right side passenger door would get suck and continuously open because it could not close. The rear view cameras would get stuck and after reverting to D it would stay on the screen for at least 5 min before switching back. The screen would also go blank. The van would also get stuck between gears or would shut off at a stop light.On this particular day I was driving and was starting to slowdown for the light signal. The van suddenly jolted and stopped completely. I tried to turn it on and it would not start. I was very lucky that the car behind me noticed me slowing down and did not hit the van. I tried to turn on the van and the electrical function would turn on but not the engine. Then after continuously trying to start it the gear function would not move. I also want to add that at the time of purchase the van was missing a air duct and I was not made aware of that. I was told by the dealer that it had active recalls but they were not able to fix the recalls because the engine would not start. It had an active recall for the flash software and for the start stop. Dealer tried to tell me it overheated, however this is false, there was no white smoke and no other indications that the van had overheated. I wasn't able to add that the electrical in the vehicle is a problem. The radio and screen would just go blank at times.

In March of this year (2024), while driving down the road at 45 mph, my Pacifica's dashboard suddenly lit up and flashed all kinds of warnings including ABS off, the check engine light, the parking brake, the service electronic throttle control, electronic stability control off, collision off, warning parking brake, and other lights that I'm not sure what they mean. It seemed like every warning light in the panel lit up. The van slowed down and wouldn't let me accelerate and it felt like the power steering wasn't active. I pulled into a parking lot and shut the engine off. After restarting, the check engine light was lit, but the van let me proceed. I took it to my auto shop that said the codes were all electronic/ software related and I had to take it to a dealership. The dealership said they couldn't find anything wrong and that the codes didn't save. On June 9, the lights started flashing again while I was parked in a parking lot while I was on a road trip. I was able to capture the end of it on my camera. I again turned the engine off and on again, and the van "reset" with only the check engine light on. I was able to proceed through the rest of the weekend and the check engine light actually turned off after a day. Then on June 22, the warning lights started flashing again. My son was driving this time (along with my husband and 2 other sons). He pulled into a parking lot to return the van home, but it wouldn't go into a gear. Slowly, they toggled through the gears until it would allow them to drive the van home. He also said that it felt like he lost power steering. Losing steering, the ability to accelerate, the ability to put the vehicle in gear while driving, and losing the ABS system and the electronic stability system definitely puts my family and others at risk of an accident. I am prepared to take it to my dealer if asked. It has not been inspected by anyone else accept a local car shop and the dealership.

The steering wheel seems to "lock" or become stiff when traveling over 50 miles an hour. It does not happen all the time, but causes over correction which is scary at higher speeds

There is a loud clicking and popping noise from the front drivers side suspension when turning or going over bumpy ground. The car also pulls to one side unexpectedly when going around corners Sometimes while driving the car will shut down and restart as if rebooting a computer.

When driving at 60-70 mph steering wheel feels like it is sticking. It won't return back to center. It is a very uncomfortable feeling, like the steering wheel is going to get stuck turning. I see that there has been another complaint filed. - NHTSA ID # 11578790

When traveling 65 - 75 mph, steering wheel sticks/gets stuck when making right turn. Steering does not auto-correct itself like it should. After researching issue, it’s related to an issue with the power steering rack and pinion. It needs to be replaced. The part itself is over $2,000.

Driving along and the power steering stops and you can’t turn then it releases and then a little bit later it’ll do it again so the power steering comes back-and-forth but I feel it’s a hazard

Occasional loss of power steering and or locking up of the steering wheel resulting in excessive force to overcome the locked or "catched" position. Dealer has inspected and says that the electric steering gear is faulty.

Driving through a parking lot when the van said shift to park and completely shut off while moving. Lost power steering and acceleration. Car then would not restart. Husband came and we hooked to his battery and somehow it cranked and we got it home.

Several near-accidents yesterday and today. Steering wheel randomly locks up when driving. This is an extremely dangerous situation for my wife and 4 children riding in the van. You have to physically force the steering wheel back over, which can easily result in over correction which could also cause a crash. No warning lights on at the time, and has happened 4 times yesterday and once today already. How is this not a recall?!

I purchased this vehicle used in 2022. A few months after purchase, I began to notice that while I was going through a sweeping curve in the road and traveling faster than approximately 30 MPH, the steering wheel would stick at approximately 1 o'clock or 11 o'clock depending on which way I was turning while attempting to straighten the wheel back out after completing the turn. To get the steering wheel to return to center, it takes forcible action. If not careful, this forcible action can cause you to overcorrect from the turn. This becomes quite dangerous especially on narrow one lane roads. This problem has been discussed with multiple service centers, but has not been able to be diagnosed. No warning lamps are present in the vehicle and all other systems seem to be working fine.

The informational screen when turned on get super super hot and has slightly warped the dashboard. I believe There is a connection between Having the informational screen on while driving and the steering wheel sticking. It sticks less when the informational screen is turned off. I worry that if I’m driving with the radio on it will catch the car on fire

When making slow but sharp turns (ex: turning into a parking spot) the vehicle shudders.

Steering control loss due to the lower right control arm knuckle pinch bolt failure causing the lower control arm to separate from the steering knuckle. This problem had been identified by Chrysler and repaired in May of 2018 under Recall V15, but has occurred again. Due to the inability to having any directional control of the vehicle could have resulted in a serious accident had I been operating the vehicle at a higher rate of speed or in a more populated traffic area. The vehicle was towed to a Chrysler dealership and has been repaired. I also contacted Chrysler directly to report the problem but I don't feel they take the matter as serious. There were no vehicle warning lamps or message except at the time of failure. As I lost control of the vehicle a brief message appeared saying "Electronic Steering Component Failure"

Power Steering is unavailable Stop/start is unavailable Wasn’t able to avoid an accident this morning from deer. Steering went out.

The car battery system has failed over 5x when driving. All of a sudden the car battery lights start coming on & stearing shuts down and car stops. The last time it completely shut down. No power to even run hazard lights. No power to lock the car or rollup the windows. It has been 2 weeks and dealership mechanic can not figure out what is wrong.

CAR STEERING, GET STUCK VERY OFTEN, AND THEN CONTINUES TO WORK PROPERLY.

There are multiple things but here are a few i thought my wife was crazy until i started to drive it. 1. The steering feels like it gets stuck its not Major but it is a slight tug and it does it at random. 2. The trunk opens own its own (it has done this 2 times while i was driving) my wife says it has happened to her 1 other time as well. 3. The sliding doors will open and close on freely like something is caught in the track however the tracks are clean and it will bounce open close. 4. The Gas pedal sticks not engaged but when you press the gas nothing will happen then all of the sudden the RPMs will skyrocket 5. Cruise control works great if your on a flat road but if you get on a slight hill your either getting all the RPMs or it turns it off 6. The Auto Stop start thing stopped working and the light stays on but that's fine I didn't like the stop start thing anyway. 7. I did change a battery and it helped with the dash lights not looking like a Christmas program 8. the AC went out after the car had one of the RPM fits then the AC stopped. how does that make sense 9. overall i think the car is having some type of electrical issue or it has a mind of its own. Ive gone to mechanics and they all just do the same shoulder shrug. i have a appointment with a dealership but they are so back logged its disappointing.

Steering is sticking. While turning the wheel at speed the steering sticks and does not automatically straighten out requiring the driver to manual straighten out of the turn. Very dangerous.

On multiple occasions over the last 2 weeks the steering will lock up while driving. This is happening at different speeds and different locations. The steering wheel locks up and takes a few seconds to free up. This vehicle is unsafe for my family, because at any given time the steering could cause us to crash. Their is no warning lights or anything that come on.

Vehicle randomly loses all steering power and van completely shuts off while in motion. Has happened twice now without warning. Won't start up til vehicle is in park and has stalled for a minute.. Could be potentially very dangerous on a highway or busy intersection. I have owned this vehicle for less than 1 year. According to consumerreport.org certain pacificas years 2017-2019 had this same issue back in 2019 and approximately 150,000 were recalled at the time. However, currently there is no open recall active. Reference NHTSA campaign number:19V348 Reference FCA recall number:V53

2018 Pacific Vas (limited edition) has 51,000 miles on it. For the past two weeks the van has experienced loss of power steer on multiple occasions and it will last for just a few seconds to a few miles. If I shut the vehicle off and turn it back on that generally solves it. The loss of power steer has happened at an idle to up to 60 plus miles per hour. Online research shows a recall for this specific issue however, when I enter my VIN my van is not affected. I have also had other issues with the van such as third row getting locked up, passenger door not opening, stop/start feature not working, van says "pull over vehicle will stop soon".

Minivan has 59,194 miles. While driving home the power steering stopped working. It lasted a a second or two and a message displayed something about power steering unavailable. Then it started working normal, but a few minutes later it happened again - lasting a second or two. The first time was on the highway - second time on secondary roads at 55 MPH. VERY scary. The steering wheel was unresponsive - I wasn't expecting the loss of movement. Didn't dare drive it the next day. Took it to a local mechanic, but they were not able to find anything - stated it matched the description of the recall for steering issues - but my minivan wasn't part of the recall.

I was driving 10 days ago on a 75mph highway and suddenly a red light pops up in the dashboard and the steering wheel got really stiff and I could not move it, only about a 1/2” to each side. It lasted around 1 minute but seemed forever as I felt I was in a very dangerous situation since I had trucks behind me and I had to lower my velocity, while shaking and fearing for my life. I never got the opportunity to read exactly what the dashboard said. After that, everything seemed “well” for up to yesterday (one week after first incident). I was driving a 40mph road and it happened again. This time I was able to read the message that said “power steering unavailable” even though it disappeared really fast. This incident only lasted around 30 seconds, but put me in a really dangerous situation once again, because an SUV was about to hit me since I could not turn the curve of the road. I fear for my life and the life of my 3 children if I use my Pacifica again. That same day I called for service at my local Chrysler so that they could help with this very dangerous issue and they did not give me an appointment until 2 weeks from that day. They mentioned they hadn't had a client with this issue before, so I don’t know what’s going on but this is a threat to my families safety. Please help!! P.s. I googled this issue and read that there had been issues and had been recalled but I never recieved a recall for my vehicle as I should’ve. I will add photo of this article.

While driving the van suddenly stops and the engine cuts out-this has been accompanied by multiple dashboard warning lights going on and off. The steering wheel also locks up when this happens. The van shows that it is still in run mode but will not move until it is turned off completely and then restarted. This has occurred while in traffic driving at normal speeds as well as when turning. In these instances I had my kids in the vehicle with me. Following one incident the vehicle would not restart for about 2-3 minutes. When attempting to start the dashboard lights and interior lights would flash on and off and then stop. I have taken it to an independent repair shop that was unable to correct any issues due to proprietary Chrysler programming. My local Chrysler dealership told me that they could not replicate the issue. I have also had issues with the side and rear power doors opening part way and then closing and vice versa. This incidents have occurred while the vehicle was running but not in motion. The local dealership did diagnose an electrical issues with the rear folding seats that was caused from a programming bug that they indicate was fixed. All of these issues have occurred multiple times and every time I am told that it could not be replicated so there was nothing to be done. Currently the van is not operational as it will not start, when attempting to start ALL the lights (internal and external) flash on and off, the vehicle indicates that it is in run mode but the engine is not on. I did have the battery tested, it’s fine. Multiple online searches revel that I am not the only consumer with this issue.

While driving the steering locks up and a message comes on that says power steering unavailable. It does not happen every time but lately it has been more frequent. This prevents me from steering and I have to try to pull off the road to shut the vehicle off and restart it. It is difficult to steer on a curve when your steering is locked up. This has happened at various speeds.

DURING LONG AND SHORT DRIVES VEHICLE RANDOMLY LOCKS THE POWER STEERING. DRIVER THEN HAS TO MANUALLY MANEUVER VEHICLE, WHICH BECAME DIFFICULT FOR DRIVER. HAPPENED MULTIPLE TIMES ON THE INTERSTATE, HAD TO PULL OFF AND THEN STEERING WOULD UNLOCK AND POWER STEERING WOULD COME BACK. FEW MILES IT WOULD DO IT AGAIN.

Mileage: 68,000

THE VEHICLE STALLS AND HAS TROUBLE STARTING AT TIMES, THE STEERING PULLS AND CAUSED 1 ACCIDENT AND ALMOST CAUSED 2 MORE ACCIDENTS, SLIDING DOOR DOESN'T OPEN WITH KEY FOB OR PUSH BUTTON IN VEHICLE AT TIMES. BROUGHT TO DEALER 2 TIMES FOR ISSUES TO DATE. THERE R RECALLS FOR THESE ISSUES BUT NOT FOR MY SPECIFIC VAN. IT'S AFFECTING MORE THAN TH ONE LISTED FOR RECALLS

Mileage: 20,000

WHILE I WAS DRIVING DOWN THE ROAD, WITH MY CHILDREN IN THE CAR, MY POWER STEERING SUDDENLY WENT OUT. IT SAID, "POWER STEERING UNAVAILABLE" ON THE DASHBOARD. THANK GOD THERE WAS NOT A CAR WAITING TO TURN ON THE ROAD I TURNED ONTO BECAUSE I PROBABLY WOULD HAVE CRASHED INTO THEM. IT TOOK ALL MY MIGHT TO TURN THE CAR ONTO THE NEIGHBORHOOD STREET. ALSO SOMETIMES THE SLIDING DOORS TO THE VAN PICK AND CHOOSE WHEN THEY WANT TO OPEN.

Mileage: 25,000

THE POWER STEERING IS GOING IN AND OUT, BOTH WITH WARNING LIGHT AND LOSS OF POWER STEERING. THIS HAS HAPPENED AT VARIOUS SPEEDS AND CONDITIONS AND IS VERY DANGEROUS, NOT ONLY WHEN STEERING GOES OUT, BUT WITH THE SUDDENNESS OF IT COMING BACK ON. IT CAN DO IT SEVERAL TIMES IN JUST A FEW MINUTES OF DRIVING AND WORRIES ME ABOUT TRANSPORTING MY CHILDREN, BUT THIS IS OUR ONLY VEHICLE.

Mileage: 96,000

MY 2018 CHRYSLER PACIFICA CONTINUES TO STALL WHILE THE CAR IS IN MOTION ON THE STREET. THE LAST TWO OCCURRENCES HAPPENED WHEN THE CAR WAS MOVING AT 25MPH OR HIGHER WITH MY FOOT ON THE GAS PEDAL. THIS PROBLEM OCCURRED PRIOR TO THE FCA V53 RECALL BEING ISSUED, AND HAS PERSISTED EVEN AFTER TAKING THE CAR IN TO BE FIXED UNDER THE RECALL. IT SEEMS TO HAPPEN MOST OFTEN IN THE FIRST 15 MINUTES OF OPERATING THE CAR, AND ESPECIALLY IF I HAVE GONE ABOVE 30 MILES AN HOUR AND THEN DECELERATE (LIKE APPROACHING A LIGHT). THE CAR WILL LURCH, SHUT OFF, ALL THE INDICATOR LIGHTS WILL COME ON, AND THEN 'START/STOP REQUIRED' WILL APPEAR ON THE DASHBOARD. THE CAR ALWAYS SHUTS OFF WHILE IN THE "DRIVE" POSITION. SOMETIMES I AM ABLE TO REMEDY THE STALLING QUICKLY, AND SOMETIMES IT TAKES MORE THAN THREE TRIES. ONE OR MORE FUNCTIONS OF THE VEHICLE IS ALWAYS "UNAVAILABLE" AFTER THIS OCCURS. THE SUDDEN STOPPING HAS ALWAYS BEEN TERRIFYING AND UNEXPECTED. ON THE LAST TWO OCCASIONS (WITHIN A WEEK OF ONE ANOTHER), I HAVE COME VERY CLOSE TO BEING REAR-ENDED WITH THREE BABIES IN THE BACK SEAT OF MY CAR. I HAVE TRIED REACHING OUT TO CHRYSLER CUSTOMER SERVICE TO NO AVAIL. THE REPS HAVE STATED THAT I MUST RETURN THE CAR TO THE DEALERSHIP WHERE THE V53 RECALL WAS PERFORMED BUT THAT DEALERSHIP HAS GONE OUT OF BUSINESS AND I AM LEFT WITHOUT A REMEDY. I AM ALSO CONCERNED THAT CHRYSLER IS WELL AWARE OF THIS PROBLEM PERSISTING EVEN AFTER THE RECALL AND HAS NOT REMEDIED THE SITUATION. I AM TERRIFIED THAT A VERY BAD ACCIDENT WILL OCCUR DUE TO THIS PROBLEM THAT CHRYSLER CONTINUES TO IGNORE.

Mileage: 29,000

SEVERAL TIMES, WHILE DRIVING 20-30MPH AS WELL AS WHEN STOPPED AT A RED LIGHT OR A STOP SIGN, THE CAR HAS LOST POWER STEERING (STEERING WHEEL LOCKS, BRAKE SEEMS TO LOCK IN PLACE), UNABLE TO ACCELERATE OR DECELERATE, DASHBOARD FLASHES SOME MESSAGE ALONG THE LINES OF "STOP/START REQUIRED" OR "SHIFT TO P THEN DESIRED GEAR", BUT EVEN WHEN ATTEMPTING TO SHUT OFF THE CAR AND RESTART, SOMETIMES THIS DOES NOT EVEN WORK. AT TIMES IT HAS TAKEN 2-3 MINUTES TO EVEN GET THE CAR TO SHUT OFF COMPLETELY IN ORDER TO TRY TO TURN IT BACK ON (AS IF THE CAR IS COMPLETELY FROZEN). THIS HAS HAPPENED ON SIDE STREETS, AS WELL AS AT A STOP SIGN AND A RED LIGHT ON A BUSY ROAD, WHICH LEFT ME BLOCKING TRAFFIC FOR SEVERAL MINUTES, UNABLE TO OPERATE MY VEHICLE. THIS HAS HAPPENED AT LEAST 5-6 TIMES IN THE LAST YEAR, MOST RECENTLY TWICE IN THE LAST WEEK.

Mileage: 17,000

26 JUNE 2018, I LEASED THE 2018 CHRYSLER PACIFICA WITH THE S APPEARANCE PACKAGE VIN: [XXX] FROM OURISMAN CHRYSLER JEEP DODGE RAM OF ALEXANDRIA, 5900 RICHMOND HWY, ALEXANDRIA, VA 22303. FIRST COMPLAINT: ON THURSDAY, JUNE 28TH AT 8:51AM I REACHED OUT TO [XXX] EXPLAINING TO HIM THE CONSOLE WAS SHORTING OUT AND AT ONE POINT IT HAD COMPLETELY SHUT-OFF. . HE INSTRUCTED ME TO BRING IT BACK IN AND HAVE IT REPLACED SO THAT CHRYSLER WOULD HAVE A RECORD OF THE ISSUE. -- THIS ISSUE HAPPENED WITHIN DAYS OF PURCHASE. SECOND COMPLAINT: ON MONDAY, OCT 1, 2018 THE SAME 2018 CHRYSLER PACIFICA WITH THE S APPEARANCE PACKAGE STALLED, THEN SHUT OFF WHILE DRIVING HOME FROM REAL ESTATE CLASS (6 MONTHS PREGNANT). SUDDENLY FOR NO REASON, WITHOUT WARNING THE VEHICLE LOST ALL ELECTRICITY (INCLUDING POWER STEERING, ENGINE, INTERIOR AND EXTERIOR LIGHT.) RIGHT AFTER FLASHING THE FOLLOWING ERROR: ?SERVICE ELECTRICAL STABILITY CONTROL, PARK BRAKE UNAVAILABLE, BATTERY LIGHT, ENTER AUTO THEFT CODE, STOP SAFELY VEHICLE WILL SHUT OFF SOON AND OTHER NUMEROUS ERRORS. AS THE VAN SLOWED TO A CRAWL, AND PASSING VEHICLES DROVE BY NERVOUSLY TRYING TO AVOID HITTING ME, I EDGED OFF INTO A SCHOOL PARKING LOT. MY VEHICLE WAS TOWED TO OURISMAN CHRYSLER OF BOWIE MD, 2406 CRAIN HWY, BOWIE MD THIRD COMPLAINT: ON SUNDAY, DEC 8, 2019 THE SAME 2018 CHRYSLER PACIFICA WITH THE S APPEARANCE PACKAGE STALLED THEN SHUT OFF ON MY HUSBAND, AGAIN, SUDDENLY FOR NO REASON, WITHOUT WARNING THE VEHICLE LOST ALL ELECTRICITY (INCLUDING POWER STEERING, ENGINE, INTERIOR AND EXTERIOR LIGHT.) RIGHT AFTER FLASHING THE FOLLOWING ERROR: ?SERVICE ELECTRICAL STABILITY CONTROL, PARK BRAKE UNAVAILABLE, BATTERY LIGHT, ENTER AUTO THEFT CODE, STOP SAFELY VEHICLE WILL SHUT OFF SOON AND OTHER NUMEROUS ERRORS. FORTUNATELY, MY HUSBAND WAS ABLE TO COAST IT INTO THE GARAGE AS IT SHUT OFF, NEVER TO START AGAIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 6,406

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING 65 MPH, THE STEERING SEIZED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT MANAGED TO VEER INTO A PARKING LOT. ONCE THE VEHICLE WAS TURNED OFF AND RESTARTED, IT RESUMED NORMAL OPERATION. THE FOLLOWING DAY, THE VEHICLE WAS TOWED TO ARRIGO DODGE CHRYSLER JEEP RAM SAWGRASS (5901 MADISON AVE, TAMARAC, FL 33321, (954) 515-5800) WHERE IT WAS DIAGNOSED THAT THE STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE ENGINE STALLED AND THE ENGINE AND EMERGENCY BRAKE WARNING INDICATORS ILLUMINATED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V348000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 11,127.

Mileage: 11,127

I WAS DRIVING IN MY 2018 CHRYSLER PACIFICA ON A RURAL STREET WHEN IT SUDDENLY FELT LIKE THE FRONT PASSANGER SIDE TIRE HAD BLOWN OUT. THE CAR WAS DIFFICULT TO CONTROL & AND PULLED TO THE RIGHT, PUSHING UP AGAINST THE CURB. THE CAR STARTED TO SMOKE AND WOULD NOT TURN OFF. CONCERNED IT WAS GOING TO GO ON FIRE, MY DAUGHTER & I RAN OUT. WHEN WE WERE OUT OF THE CAR I SAW THAT THE FRONT AXLE CONNECTING THE TIRE HAD COME COMPLETELY DISCONNECTED AND DROPPED TO THE STREET WHILE DRIVING. I CALLED 911 FOR HELP. THE FIREMEN ARRIVED FIRST. THE CAR WAS STILL REVVING & SMOKING BUT THEY WERE UNABLE TO SHUT IT MANUALLY SO THEY HAD TO LIFT THE HOOD & CUT THE WIRES. THE POLICE ARRIVED & INVESTIGATED THE AREA. THEY SHOWED ME THE GAUGE MARK FROM WHERE THE TIRE AXLE DROPPED IN THE MIDDLE OF STREET WHICH WAS BEHIND WHERE THE CAR STOPPED AGAINST THE CURB. THERE WERE ZERO INTERFERENCES IN THE AREA (POTHOLE, DEBRIS, SIGNS, RAILGUARDS ETC.). IT WAS A SMOOTH STREET WITH A LOW, GRADUAL CURB. THE OFFICER TOLD ME THAT IT WAS NOT MY FAULT & DUE TO A MECHANICAL FAILURE ON THE CAR. HE WROTE THAT IN HIS REPORT AS WELL AS ON THE NOTEPAD PAPER WITH HIS INFO & PHONE # TO GIVE THE THE DEALERSHIP. 2 2018 RECALLS THAT MAY EXPLAIN THE PROBLEM, EVEN THOUGH MY VIN IS NOT AFFECTED - WHICH I WOULD LIKE FURTHER INSPECTED, SO I'M CONTACTING THE NHTSA TO HOPEFULLY EXPAND THE RECALL VIN #S. *2018 CHRYSLER PACIFICA RECALL, THE FRONT-AXLE HALF-SHAFTS MAY HAVE BEEN INCORRECTLY ASSEMBLED, PREVENTING THE SHAFT FROM BEING PROPERLY SECURED TO THE CONSTANT-VELOCITY JOINT. IF THE AXLE SHAFT DISENGAGES FROM THE CV JOINT, THE MINIVAN WILL HAVE A LOSS OF DRIVE OR ALLOW THE VEHICLE TO MOVE. *CHRYSLER IS RECALLING 47,771 OF THE 2018 PACIFICA AND PACIFICA HYBRID MINIVANS BECAUSE PARTS THAT CONNECT KEY SUSPENSION AND STEERING COMPONENTS ON THE RIGHT FRONT WHEEL MAY FAIL, WHICH COULD LEAD TO A CRASH. *DT*JB*DT *AS

Mileage: 11,000

WHILE IN MOTION, AT LOW SPEED AROUND THE INTERSECTION, THE CAR STALLED AND LOST ALL POWER, THE BRAKE PEDALS BECOME HARDER TO PUSH, AND THE POWER STEERING WAS GONE. THIS HAPPENED 5-6 TIMES OVER THE COURSE OF 3 MILES THAT WE HAD TO TRAVEL HOME.

Mileage: 800

MULTIPLE ENGINE STALLS WHEN SLOWING TO TURN OR STOP, AT LEAST 9 TIMES. THE ENGINE DIES, YOU HAVE TO COME TO A COMPLETE STOP TO BE ABLE TO RESTART THE ENGINE. THIS HAS HAPPENED WHILE TURNING, WHILE COMING TO A STOP SIGN OR STOP LIGHT AND JUST WHILE SLOWING DOWN. ONE INSTANCE OF THE BRAKES AND STEERING LOCKING UP AS I TRIED TO STOP AT A RED LIGHT. I WAS NOT ABLE TO STOP AND RAN THROUGH THE RED LIGHT. I HAD NO STEERING OR BRAKES. WHEN I DID COME TO A STOP, I TRIED TO BACK UP TO GET OUT OF THE MIDDLE THE ROAD AND THE GEAR SHIFT WAS ALSO LOCKED UP. THE VAN HAS A BEEN IN FOR SERVICE 5 TIMES AND 49 DAYS SO FAR AND CURRENTLY HAS BEEN AT THE DEALERSHIP SERVICE DEPARTMENT SINCE JUNE 11. TOOK VAN IN 6/5/2019 TO COMPLY WITH RECALL V53 AND ON 6/11/2019 THE ENGINE STALLED AGAIN. I HAVE DOCUMENTS I WANTED TO UPLOAD BUT THEY EXCEEDED THE 5MB LIMIT. ALSO IN THE "AFFECTED PARTS" SECTION I WANTED TO SELECT "BRAKES" IN ADDITION TO THE STEERING, ENGINE AND ELECTRICAL BUT I WAS NOT ABLE TO ADD ANOTHER SELECTION.

Mileage: 7,950

WAS TRAVELING AT HIGHWAY SPEEDS UNTIL ROAD CONSTRUCTION SLOWED EVERYTHING DOWN TO STOP-AND-GO. AFTER ABOUT 10 MINUTES OF THIS, WE WERE ABOUT TO GO AGAIN AND THE CAR JUST STOPPED. NOTHING WAS WORKING. CALLED CHRYSLER DEALERSHIP IN ST LOUIS WHERE WE LEASED THE CAR. THEY TOLD US THERE WAS A WAY TO RELEASE THE CAR SO WE COULD PUSH IT OFF THE HIGHWAY. DIDN'T WORK. FINALLY HAD CAR TOWED TO CHRYSLER DEALERSHIP IN SPRINGFIELD, IL. WHEN WE GOT BACK TO ST LOUIS, FOUND A SAFETY RECALL LETTER: V53/NHTSA19V-348. AM ENCLOSING REPAIR SHEETS.

Mileage: 11,000

POWER STEERING LOSSES ALL ASSISTANCE AND ITS VERY HARD TO HANDLE THE VEHICLE . MESSAGE SHOWS UP ON DRIVER DISPLAY THAT SAY POWER STEERING SYSTEM IS NOT AVAILABLE. THIS HAS HAPPEN NUMEROUS TIMES WHILE DRIVING FROM 20 TO 50 MPH AND SOME TIMES WHILE STOPPED. VEHICLE HAS 19K MILES ON IT. HAS BEEN AT THE DEALER 2 TIMES AND HEADING BACK A THIRD TIME WITHIN THE LAST 2 WEEKS FOR THE SAME PROBLEM. FIRST THEY CHANGED THE GEAR RACK 19001012 AND EPS MODULE RETURNED VEHICLE. DID NOT EVEN LEAVE THE DEALERSHIP PARKING LOT AND THE PROBLEM WAS BACK. RETURNED VEHICLE FOR ANOTHER SERVICE AND THIS TIME THEY CHANGED EPS WIRING HARNESS. HAD THE VEHICLE FOR 3 DAYS AND PROBLEM IS BACK, TAKING BACK TO THE DEALERSHIP FOR THE 3RD TIME. THE LOSS OF POWER STEERING ASSIST IS A MAJOR SAFETY ISSUE AND WILL LEAD TO AN ACCIDENT AND MAYBE EVEN DEATH.

Mileage: 19,000

LOOSE FEELING IN FRONT END WHILE DRIVING THE CAR AND GOING OVER BUMPS IN THE ROAD,HAD VEHICLE SERVICED 4 TIMES BY 2 SERVICE PLACES,THE NOISE STILL EXISTS AND I AM CONCERNED SOMETHING WILL HAPPEN DRIVING MY CAR SO I HAVE RENTED A VEHICLE A FEW TIMES TO MAKE SURE OF MINE AND MY FAMILY'S SAFETY,THIS ISSUE HAS BEEN GOING ON FOR 2 TO 3 MONTHS NOW AND EVERY TECHNICIAN CAN'T SEEM TO DUPLICATE THE NOISE THAT WE FEEL WHEN GOING OVER BUMPS,IT ALMOST FEELS LIKE SOMETHING IS BOBBLING AROUND UNDER THE CAR,THIS ISSUE ALSO AFFECTS THE STEERING WHEN MAKING A LEFT TURN AND IT MAKES SOME SORT OF RUBBING OR KNOCKING NOISE,THIS HAS BEEN SO FRUSTRATING AND I AM CONCERNED THAT SOMETHING WILL HAPPEN IF I DON'T GET THIS CAR FIXED,I HOPE SOMEONE OUT THERE CAN HELP ME,[XXX] 4/13/19,THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 6,118

2018 CHRYSLER TOURING L PLUS PURCHASED 4/23/2018. ON 3/25/2019, WHILE DRIVING ON A CLEAR DRY ROAD IN LATE AFTERNOON AT 50 MILES/HOUR ON A MAIN ROAD LEADING INTO OUR CITY, THE STEERING SUDDENLY TURNED HARD RIGHT (COULD NOT CONTROL IT) AND THE VEHICLE WENT OFF THE ROAD. NO INJURIES (SIDE AIRBAGS DEPLOYED), BUT SIGNIFICANT DAMAGE TO VEHICLE. IT MAY BE A TOTAL LOSS. IT'S UNBELIEVABLE THAT NOBODY WAS KILLED OR HARDLY PHYSICALLY INJURED, BUT BOTH DRIVER AND PASSENGER (A VERY YOUNG CHILD) ARE TRAUMATIZED BY THE EXPERIENCE WITH THIS NEW VEHICLE. *DT*JB

Mileage: 5,500

DURING DRIVING THE VAN WILL SHUT OFF. THIS HAPPENS INTERMITTENTLY BUT CONSISTENTLY 1-3 TIMES PER WEEK. MOST OFTEN THE VEHICLE WILL SHUT OFF WHILE AT A STOP. THIS HAPPENS WITH BOTH THE AUTO START/STOP FEATURE ON AND OFF. WHEN RELEASING THE BREAK TO RESUMING DRIVING, THE VEHICLE IS OFF AND WARNING LIGHTS ON THE DASH DISPLAY. "SERVICE STABILITRAC, ABS, ETC. IT THEN DISPLAYS THE IGNITION ICON THAT SAYS DEPRESS BRAKE AND START VEHICLE. THE VEHICLE MUST BE PLACED IN PARK, THEN RESTARTED. THIS SAME EVENT HAS HAPPENED ON MULTIPLE OCCASIONS WHILE DRIVING DOWN THE HIGHWAY AT 50 MPH. NO POWER STEERING, BRAKE BOOSTER OR NOTHING. CHRYSLER IS AWARE OF THESE ISSUES IN THE 2018-19 VEHICLES AND WE HAVE BEEN DEALING WITH THEM FOR 3 MONTHS, HOWEVER THEY HAVE NO RESOLUTION PROPOSAL AND FEEL IT OK TO KEEP THIS TYPE OF LIABILITY ON THE ROAD......NOT ACCEPTABLE.

Mileage: 8,786

WHILE IN MOTION, A LOSS OF POWER STEERING IS OBSERVED. THERE DOESN'T APPEAR TO BE ANY SPECIFIC SEQUENCE OR EVENTS TO CAUSE THE ISSUE, AND APPEARS TO OCCUR RANDOMLY. INSTRUMENT CLUSTER INDICATES THAT THERE IS A LOSS OF POWER STEERING, AND TO SERVICE SOON. A RED LIGHTNING BOLT IN THE UPPER LEFT CORNER REMAINS ON FOR AS LONG AS THE POWER STEERING LOSES FUNCTION. ISSUE HAS OCCURRED BETWEEN 1 - 4 TIMES IN A DAY, AT WIDE SPECTRUM OF SPEEDS (STATIONARY AT RED LIGHT, AND BETWEEN 30 - 125 KM/HR)

Mileage: 5,000

IN THE FALL, THE ENTIRE ELECTRICAL SYSTEM FAILED LEAVING MY CAR COMPLETELY INOPERABLE. THIS HAPPENED WHILE DRIVING THE VEHICLE WITH MY KIDS IN THE CAR. THANK GOODNESS WE WERE IN A SAFE NEIGHBORHOOD GOING AT A SLOW RATE OF SPEED.IT TOOK OVER A WEEK TO "FIX" THE PROBLEM AND WAS GIVE A WHOLE NEW "COMPUTER". ON SATURDAY 3-2 AT 10:30 PM, I WAS DRIVING WITH MY CHILDREN ON THE OHIO TURNPIKE GOING 70 MPH WHEN THEN POWER STEERING FAILED. I HAD TO PULL OFF THE ROAD. I DID NOT HAVE CONTROL OF THE VEHICLE DUE TO LOSS OF STEERING AND HAD TO PULL THE WHEEL HARD TO THE RIGHT TO GET OFF THE ROAD. THANK GOODNESS, I WAS IN THE RIGHT LANE. IF I WERE IN THE LEFT LANE ON THE HIGHWAY, IT WOULD HAVE BEEN POTENTIALLY FATAL. BOTH OCCURRENCES COULD HAVE CAUSED SERIOUS INJURY OR HAVE BEEN FATAL. WE RESEARCHED THE ISSUES AND FOUND A NYTIMES ARTICLE ON THESE FAILURES. THIS CAR HAS PUT MY FAMILY'S SAFETY IN DANGER.

Mileage: 18,000

ELECTRIC POWER STEERING SUDDENLY WENT OFF AND STOPPED WORKING WHILE DRIVING AT THE HIGHWAY SPEED LIMIT OF 65 AND AT 75. IT HAS HAPPENED A TOTAL OF 7 TIMES DURING A ONE WEEK PERIOD WHILE ON 2 TRIPS. MY VAN HAS 15,500 MILES ON IT. SO FAR IT HAS ONLY OCCURRED WHILE DRIVING IN A STRAIGHT LINE. IT HAS HAPPENED WITH CRUISE CONTROL ON AND WITH IT OFF. IT HAS HAPPENED WITH TEMPERATURES IN THE MID TO UPPER 20'S AND WHEN IT WA S IN THE UPPER 60'S.

Mileage: 15,000

TWO OCCURRENCES OF COMPLETE LOSS OF POWER STEERING ASSIST DURING ONE DAY. FIRST OCCURRENCE WAS WHILE DRIVING AT APPROXIMATELY 25MPH IN A RESIDENTIAL AREA. VEHICLE WAS DRIVEN INTO PARKING LOT AND PARKED. THE NEXT OCCURRENCE WAS DURING THE NEXT DRIVE CYCLE AND OCCURRED IMMEDIATELY AFTER THE VEHICLE WAS STARTED AND PLACED INTO REVERSE. POWER STEERING RETURNED WHEN THE VEHICLE WAS THEN PLACED IN DRIVE. ON BOTH OCCASIONS. WARNING WAS DISPLAYED ON DRIVER INFORMATION CENTER BUT CLEARED WHEN STEERING ASSIST RETURNED. NO MIL OR STORED MESSAGES ACCESSIBLE BY VEHICLE OWNER. APPROXIMATELY 1,800 MILES ON VEHICLE.

Mileage: 1,800

AS I WAS DRIVING ON A THREE LANE INTERSTATE WITH ALL THREE OF MY CHILDREN IN THE AUTOMOBILE THE POWER STEERING INDICATOR LIGHT CAME ON AND I COULD NOT STEER MY CAR. I PUT ON MY FLASHERS AND STARTED BEEPING MY HORN TO ALERT OTHER DRIVERS. THANKFULLY, I WAS ABLE TO FIND A CLEAR PATH OVER TO THE SHOULDER. AFTER I WAS STOPPED FOR ABOUT 30 SECONDS THE INDICATOR LIGHT WENT OFF AND THE STEERING CAME BACK.

Mileage: 18,000

ON SUNDAY JANUARY 13TH WHILE GETTING OFF HIGHWAY LOST POWER STEERING WHILE TAKING EXIT. DUE TO LACK OF POWER STEERING VAN WENT OFF THE ROAD UP AN EMBANKMENT AND DAMAGED VEHICLE. I CALLED CHRYSLER ON 1/14/2019 AND REPORTED ISSUE. CLAIM #57836097. I WAS TOLD THAT SOMEONE FROM INCIDENT REPORTING TEAM WOULD BE CONTACTING ME WITHIN 4-5 DAYS. I HAVE SINCE CALLED THEM AGAIN ON 1/22/2019 AND AGAIN TODAY 1/28/2019. I HAVE NO CHOICE BUT TO DRIVE VEHICLE BECAUSE I AM A 100% DISABLED VETERAN AND IN A POWERCHAIR. THE VAN IS CUSTOMIZED FOR MY POWERCHAIR AND MY ONLY MEANS OF TRANSPORTATION. THE POWER STEERING KEEPS GOING OUT INTERMITTENTLY AND NOW OTHER ELECTRICAL ISSUES ARE OCCURING NOW AS WELL. THE PASSENGER SIDE WINDOW COMES DOWN ON ITS OWN, TRACTION CONTROL LIGHT ON DASH GOES ON AND OFF, STABILITY WARNING FLASHES ON DASH AND OF COURSE POWER STEERING LIGHT COMES ON AND SAYS SERVICE. PRIOR TO THE INCIDENT ON THE HIGHWAY OFF RAMP THE STEERING WENT OUT FOR A FEW SECONDS. I BROUGHT IT TO BONNEVILLE DEALER IN MANCHESTER NH AND THEY TOLD ME IT WAS JUST A FLUKE. OBVIOUSLY IT WAS NOT A FLUKE AND MY VAN IS NOW DAMAGED. DRIVERS SIDE SLIDING DOOR DOES NOT CLOSE RIGHT AND IS BENT UPWARDS AND NOT SURE WHAT ELSE MAY BE DAMAGED. WAITING ON CHRYSLER FOR NEXT STEP.

Mileage: 14,400

WHILE USING THE PARK ASSIST FEATURE TO PARK PERPENDICULAR MY VAN STARTED TO BACKUP TOO FAST AND BACKED ME INTO A PARKED CAR PRIOR TO BEING ABLE TO HIT THE BRAKES IN TIME. IT RESULTED IN DAMAGES TO BOTH MY VAN AND THE PARKED CAR THAT IT WAS ATTEMPTING TO PARK ME NEXT TO.

Mileage: 25,000

WAS USING PARK ASSIST AND THE CAR DID NOT PARK ITSELF CORRECTLY AND HIT ANOTHER CAR. WHILE USING PARK ASSIST FEATURE THE CAR STARTED TO MOVE TOO FAST AND THE STERLING WHEEL DID NOT TURN THE CAR CORRECTLY. THE CAR WAS MOVING SO FAST, THERE WAS NO TIME TO PRESS THE BRAKE. IN THE RESULT OUR CAR HIT ANOTHER PARKED CAR AND JUMPED ON THE CURB. IN THE RESULT OUR REAR BUMPER AND REAR DOOR WERE DAMAGED. WE CONTACTED CHRYSLER RIGHT AWAY TO TELL WHAT HAD HAPPENED, THE REPRESENTATIVE TOLD US TO CONTACT OUR INSURANCE AND THEN INSURANCE WILL DO INVESTIGATION. WHEN WE CONTACTED OUR INSURANCE THE REPRESENTATIVE SAID THAT CHRYSLER IS THE ONE WHO DOES THE INVESTIGATION. AFTER THAT CHRYSLER WAS CONTACTED BY US NUMEROUS TIMES, EACH TIME DIFFERENT REPRESENTATIVE, EACH TIME SOME INFORMATION WAS MISSING FROM THE CASE THAT INVESTIGATION TEAM COULD NOT START TO DO THEIR INVESTIGATION. SO, EACH TIME I SPOKE WITH THE REPRESENTATIVE (I HAVE THEIR NAMES) WE WERE ADDING MISSING INFORMATION, AND CREATING NEW CASE NUMBER. IT TOOK ALMOST A MONTH FOR THE INVESTIGATOR TO CONTACT US TO DO THE CAR INSPECTION. BY THIS TIME THE CAR WAS FIXED THRU INSURANCE. AFTER THE INSPECTION TOOK PLACE CHRYSLER DID NOT SEND US ANY SOLUTION OR SUGGESTION IF PARK ASSIST NEEDS TO BE FIXED. THE ONLY LETTER THEY SEND STATING THAT SINCE THE CAR WAS FIXED NOTHING THEY CAN DO ABOUT THIS ISSUE. SO ITS UNCLEAR EITHER ALL FEATURES IN THIS CAR FUNCTION PROPERLY. I THINK IT'S NOT FAIR THAT MY INSURANCE HAD TO PAY AND MADE THIS ACCIDENT AS MY FAULT

Mileage: 200

WHILE DRIVING - SLOWING TO A STOP FOR A STOPLIGHT, MY CAR'S COMPUTER SCREENS STARTED FLASHING VARIOUS WARNINGS TO RESTART THE ENGINE. AT THIS POINT, THE CAR WAS NOT RESPONSIVE TO THE GAS PEDAL / WOULD NOT MOVE AND THE POWER STEERING WAS ALSO NOT FUNCTIONAL. I HAD TO PUT ON MY HAZARDS, PUT THE CAR IN PARK AND TURN OFF AND TURN BACK ON THE ENGINE.

Mileage: 30,000

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE STALLED WHEN IT APPROACHED A STOP LIGHT. THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE TO GET IT TO OPERATE. ALSO, WHILE DRIVING 30 MPH, THE STEERING SEIZED AND THE VEHICLE ROLLED TO A COMPLETE STOP IN THE MIDDLE OF THE ROAD. ALSO, "START STOP REQUIRED" APPEARED ON THE INSTRUMENT PANEL. AUTONATION CHRYSLER DODGE JEEP RAM SOUTHWEST (7980 W TUFTS AVE, LITTLETON, CO 80123, (303) 578-6099) STATED THAT THEY WOULD HAVE TO TEST DRIVE THE VEHICLE AND TRY TO REPLICATE THE FAILURE. IF THEY COULD NOT DIAGNOSE IT IN TWO DAYS, THEY WOULD HAVE TO RETURN THE VEHICLE TO THE CONTACT .THE MANUFACTURER WAS CALLED AND IMMEDIATELY TRANSFERRED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS 8,000.

Mileage: 8,000

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING 65 MPH, THE VEHICLE LOST POWER. IN ADDITION, THE POWER STEERING FAILED AND THE STEERING WHEEL WAS DIFFICULT TO TURN. ALSO, THE EMERGENCY FLASHERS WERE INOPERABLE, THE TEMPERATURE GAUGE INCREASED TO HIGH, AND THE VEHICLE FAILED TO ENGAGE INTO GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO LANDMARK CHRYSLER DODGE RAM OF ATLANTA (5745 PEACHTREE INDUSTRIAL BLVD, CHAMBLEE, GA 30341, (678) 825-3200) WHERE IT WAS DIAGNOSED THAT TWO BATTERIES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE CONTACT HAD CONCERNS ABOUT THE SAFETY OF THE VEHICLE. THE CONTACT CALLED 911 FOR ASSISTANCE DURING THE FAILURE. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 57793693. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.

Mileage: 10,000

I WAS TRAVELING ON I-95 NORTH BOUND IN SOUTH CAROLINA AT 75 MPH IN THE FAR LEFT LANE. I WENT TO SHIFT BACK TO THE CENTER LANE WHEN THE POWER STEERING COMPLETELY FAILED AND SENT US ACROSS 3 LANES OF TRAFFIC. WE ALMOST SIDESWIPED A SEMI-TRUCK. I WAS ABLE TO BREAK ENOUGH TO END UP BEHIND THAT TRUCK IN THE FAR RIGHT LANE AND REGAIN CONTROL OF THE VEHICLE. THE RED STEERING WHEEL LIGHT WAS ILLUMINATED ON THE DASH BOARD WITH A MESSAGE POWER STEERING FAILURE SERVICE REQUIRED. I WAS ABLE TO MAKE IT TO THE NEXT OFF RAMP AND ONCE ABOUT HALF WAY UP THE RAMP THE POWER STEERING STARTED WORKING AGAIN. SEVERAL HOURS LATER THE POWER STEERING WENT OUT AGAIN THIS TIME I WAS GOING STRAIGHT AT 65 MPH IN NORTH CAROLINA. IT REMAINED OUT FOR A FEW MINUTES AND THEN STARTED WORKING AGAIN. IT DID THIS 4 MORE TIME ON OUR TRIP FROM FLORIDA TO MARYLAND. ON ONE OCCASION WE WERE IN TRAFFIC IN VIRGINIA AT 5 MPH AND IT WENT OUT FOR ABOUT 10 MINUTES BEFORE WORKING AGAIN.

Mileage: 20,000

I WAS DRIVING MY VEHICLE DOWN THE HIGHWAY AT APPROX. 30 MPH AND MY DASH STARTED TO BEEP STATING THAT I HAD NO POWER STEERING AND I WAS UNABLE TO TURN MY STEERING WHEEL. I BROUGHT THE CAR BACK TO THE DEALERSHIP AND THEY TOLD ME THAT IT WAS ALL COMPUTERIZED AND THAT IT SHOULD NOT HAPPEN AGAIN. AFTER I LEFT THE DEALER AND DROVE DOWN THE HIGHWAY AGAIN MY VEHICLE CONTINUED TO LOOSE POWER STEERING BUT ONLY AFTER THE VEHICLE WOULD ACCELERATE. WHEN I WOULD COME TO A STOP THE COMPUTER MESSAGE WOULD GO AWAY AND THEY VEHICLE WAS ABLE TO BE TURNED AND DRIVEN AS NORMAL.

Mileage: 16,300

AT ABOUT 12900 MILES, THE CAR SUDDENLY HAD PROBLEMS FOR ABOUT 15 MINUTES AFTER STARTING WITH MAINTAINING POWER STEERING. A LIGHT ON THE DASHBOARD WOULD BE LIT AND SAY THAT THE POWER STEERING IS UNAVAILABLE AND NEEDED TO BE SERVICED AND IT WOULD BE OUT. THEN IF WOULD COME ON AFTER A WHILE AND THEN MIGHT GO OUT AGAIN FOR A TIME. I WOULD BE STARTING THE VEHICLE IN THE MORNING AFTER SITTING ALL NIGHT AND I WOULD DRIVE IT, EVEN WHEN IT WAS OUT BECAUSE I HAD TO GO TO WORK.

Mileage: 12,900

2018 PACIFICA HAS 218 MILES ON IT. BOUGHT IT 4 DAYS AGO. WHILE DRIVING DOWN THE ROAD THE POWER STEERING COMPLETELY FAILS. WHEN THIS HAPPENS VAN PULLS HARD TO THE RIGHT. THIS HAS HAPPENED 3 TIMES. POWER STEERING SERVICE LIGHT, CHECK ENGINE LIGHT ARE BOTH ON. TURNING VAN OFF AND RESTARTING FIXES THE PROBLEM, FOR AWHILE. CALLED DEALERSHIP AND WAS TOLD " THAT DOESN'T MAKE SENSE". TAKING IT IN FIRST THING MONDAY MORNING.

Mileage: 218

MINIVAN STALLED SEASED OPERATING AS DRIVING NORMAL SPEED IN MOTION ON A CITY STREET TRIED RESTARTING VEHICLE KEPT STALLING AUTOMATICALLY TURNED OFF COULD NOT TURN WHEEL KEPT STALLING SHUTTING OFF WHILE IN NORMAL OPERATION COULD NOT BRAKE COULD NOT ACCILATATE SCREEN SAID PUT IN PARK TO PUT IN DRIVE...CHECK ENGINE LIGHT WAS ON

Mileage: 6,200

I HAVE HAD MY VEHICLE EXACTLY 1 MONTH. I HAVE NOTICED WHEN TAKING A SHARP RIGHT OR LEFT TURN GOING APPROX. 20MPH, THE STEERING WHEEL WILL RIP OUT OF MY HAND. TODAY WHILE DRIVING STRAIGHT GOING ABOUT 34MPH MY POWER STEERING WAS COMPLETELY GONE AND I HAD A LIGHT FLASHING ON THE INSTRUMENT PANEL TO SERVICE POWER STEERING. I PULLED OFF TO THE SIDE OF THE ROAD WHICH WAS VERY DIFFICULT, TURNED MY VEHICLE OFF AND THAN BACK ON AND IT HAD RESET ITSELF. NOT HAPPY WITH LESS THAN 1,000 MILES ON THIS VEHICLE.

Mileage: 1,104

1- TURN THE VAN ON. CLICK ON UCONNECT THEATER THEN SHIFT TO R OR CLICK THE SURROUND CAMERA TO ACTIVATE THE CAMERA, CLICK ANY BOTTOMS TO CHANGE THE CAMERA VIEW, IS NOT WORKING. THE SCREEN FREEZING AND NOT RESPONDING ANYMORE. TURN THE VAN OFF FOR 2 HOURS. TURN IT ON AGAIN, THE CAMERA OPTIONS WILL WORK FINE. CLICK THE UCONNECT THEATER AGAIN, GO BACK TO THE CAMERA OR SHIFT TO R, THE BOTTOMS THAT CHANGE THE VIEWS ARE NOT WORKING AND NOT RESPONDING. 2- PUT THE USB FLASH TO PLAY MOVIES. GO TO UCONNECT THEATER, IT WILL READ THE USB AND I CAN PLAY MOVIES. DISCONNECT THE FLASH AND CONNECT IT AGAIN, IT WILL NOT READING IT ANYMORE. TURN THE VAN OFF FOR 10 MIN. THEN TURN IT ON, IT WILL WORK AGAIN. ONCE I DISCONNECTED AND CONNECT IT AGAIN, IT WILL STOP READING IT. SOFTWARE ISSUES. (WATCH THE VIDEO THAT I DID (HTTPS://WWW.YOUTUBE.COM/WATCH?V=GC7O60KHJ4W) 3- ON SPEED 5 OR LESS, DRIVING FORWARD OR BACKWARD, WHEN I TURN RIGHT, THE STEERING WILL SHAKE. SOUNDS LIKE ROCK AND PINION OR STEERING COLUMN ISSUE.

Mileage: 9

ON MAY 23, 2018 I WAS IN ROUTE TO WORK PER NORMAL. IT WAS ABOUT 8:30 AM. THE CAR WAS STATIONARY IN THE LEFT HAND TURN LANE (SECOND FROM RIGHT LANE) ON A 6 LANE BUSY CITY STREET WAITING FOR A RED LIGHT TO TURN GREEN SO I COULD TURN LEFT/NORTH ONTO NEXT STREET. THE CAR WAS IN DRIVE WITH MY FOOT ON THE BRAKE. AS THE LIGHT TURNED GREEN I TOOK MY FOOT FROM THE BRAKE TO THE ACCELERATOR AND THE CAR SUDDENLY POWERED DOWN. I PUT MY FOOT ON THE BRAKE, PUT IN PARK, TURNED OFF THE CAR, AND THEN PUSHED START AGAIN. THE CAR STARTED BUT WOULD NOT MOVE OUT OF PARK. I RETRIED SEVERAL TIMES WITH NO LUCK TO GET THE CAR OUT OF PARK AND MOVE FORWARD. I PUT ON MY HAZARDS AS CARS STARTED TO STACK UP BEHIND ME WHILE I WAS MOTIONING FOR TRAFFIC TO GO AROUND ME. I TRIED AGAIN TO RESTART AND WHILE THE CAR WOULD RESTART, I COULD NOT MOVE IT OUT OF PARK AND WAS STUCK THERE. WITH MY HAZARDS ON, I CALLED THE POLICE TO ASSIST AND THEN TRIED TO USE MY UCONNECT TO REACH MY 'FREE' ROADSIDE ASSITANCE USING MY ASSIST BUTTON. I GOT AN ERROR MESSAGE MULTIPLE TIMES THAT IT WOULD NOT CONNECT. I FOUND THE 800 NUMBER AND MANUALLY DIALED MYSELF. AFTER ABOUT A 10 MINUTE PROCESS I FINALLY WAS ABLE TO ORDER SERVICE VIA THE TEXT PROCESS THAT WAS SENT TO ME. IT TOOK ANOTHER 5 MINUTES BEFORE I RECEIVED CONFIRMATION THAT TOW TRUCK WAS ORDERED. POLICE ARRIVED. I CALLED BACK TO DETERMINE HOW LONG TOW TRUCK WOULD TAKE TO FIND IT WAS 90 MINUTES. THIS WAS UNACCEPTABLE DUE TO MY LOCATION AND THE TRAFFIC BACKUP. I CALLED MY DEALER DIRECTLY AND THEY SENT SERVICE WITHIN 30 MINUTES. THE DEALER IMMEDIATELY RECEIVED A CALL FROM CHRYSLER STAR TEAM (DUE TO THE ROADSIDE REPORT I FILED) AND THEY HAD MY CAR FOR ONE WEEK. I HAVE THE CAR BACK NOW AND THERE ARE NO SOLID EXPLANATIONS AS TO WHY THIS HAPPENED. I KNOW THAT CHRYSLER WAS VERY INVOLVED IN HAVING DEALER PERFORM MULTIPLE TESTS. THANKFUL I WAS NOT ON FREEWAY.

Mileage: 4,476

DRIVING AT 45 MPH IN VERY LIGHT TRAFFIC, THE POWER STEERING ON THE VEHICLE FAILED IN 'TURNING TRAFFIC' MAKING IT NEAR IMPOSSIBLE FOR MY WIFE TO PHYSICALLY BE ABLE TO CORRECT THE DIRECTION OF THE VEHICLE. SHE CAME TO A COMPLETE STOP AS THE VEHICLE WAS UNRESPONSIVE WITH AN ERROR BEING REPORTED ON THE DRIVER INFORMATION CENTER LOCATED CENTER/DASH WHERE THE ERROR REPORTED WAS THAT THERE WAS A POWER STEERING FAILURE AND THE VEHICLE SHOULD BE TAKEN TO A CHRYSLER DEALER FOR IMMEDIATE SERVICE. PROBLEM: POWER STEERING FAILS ACTION TAKEN: STOPPED, RESTARTED AND ERROR MESSAGE WAS NO LONGER PRESENT. TRIED ON 3 SEPARATE OCCASIONS TO REPRODUCE THE ISSUE WITHOUT SUCCESS. NOTE: I HAVE BEEN UNSUCCESSFUL IN REPRODUCING *BF *TT UPDATED 9/20/18*JB

Mileage: 1,395

(1) POWER STEERING WENT OUT INTERMITTENTLY ON THE FREEWAY AND SAID IT WAS UNAVAILABLE AND SERVICE WAS REQUIRED (2)VEHICLE WAS HESITATING WHEN STEPPING ON THE GAS (3) HEATER/AIR CONDITIONER CHANGED THE LEVEL OF AIR FLOW ON IT'S OWN (4) WINDOW ROLLED DOWN ON ITS OWN. AFTER I HAD IT IN THE SHOP FOR 2 1/2 WEEKS, THEY DIDN'T DO ANY WORK TO IT AND HAD ME COME PICK IT UP. AFTER DRIVING IT FOR 2 MINUTES, THE POWER STEERING KEPT GOING OUT ON ME AGAIN. THEN I WAS STOPPED AT A STOP LIGHT AND THE CAR TURNED OFF AND I HAD TO PUT IT IN PARK AND RE-START IT. WHEN I DROVE IT BACK TO THE DEALERSHIP, THE WINDOW ROLLED DOWN AGAIN ON ITS OWN. HOW COULD THEY GIVE THIS CAR BACK TO ME KNOWING THEY DIDN'T FIX ANYTHING. I HAVE CHILDREN THAT I DRIVE AROUND IN THIS VEHICLE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE ANY LONGER. IT IS A BRAND NEW CAR. I'VE HAD IT FOR 2 MONTHS. *TT *TR

Mileage: 3,400

POWER STEERING GOES OUT WHILE DRIVING IN SERVICE FOR SECOND TIME WITH ONLY 800 MILES ON IT PASSENGER FRONT WINDOW ROLLS DOWN WHILE DRIVING BY ITS SELF PASSENGER AUTO SIDE DOOR WOULD OPEN ONE DAY VEHICLE SHUT OFF AND CAME TO A COMPLETE STOP IN A PARKING LOT WITH NO NOTICE OR REASON. *TT *TR

Mileage: 300

BOUGHT VEHICLE ON MARCH 5, 2018, ON THE 2 HR DRIVE HOME THE CARS MAIN FRONT CENTER CONSOLE STARTS REBOOTING AND RESETTING OVER AND OVER, THE CAR THEN YANKS US HARD TO THE RIGHT AND AS I FIGHT THE DRIVER ASSIST MODE TO ACTUALLY STAY ON THE ROAD, MY HUSBAND AND MYSELF WAS PLENTY SCARED. WE GOT THE DRIVER ASSIST DISABLED, THE HEAT WAS UNABLE TO BE TURNED DOWN, THE STEERING WHEEL WAS SO HOT WE HAD TO PUT ON GLOVES, THE SEAT HEAT COULD NOT BE SHUT DOWN, WE WERE WITH WINDOWS OPEN IN THE SNOW, WE HAD NO CHOICE. WE ATTEMPTED TO RESTART THE CAR, SAME FUNCTIONAL ISSUE. CONTACTED DEALERSHIP FOLLOWING MORNING, INFORMING THEM THEY SAID GET IN IN RIGHT AWAY, WE TOOK TO LOCAL CHRYSLER ON MAY 6TH AND THEY FOUND NOTHING. THEY DIDN'T BELIEVE US EITHER. HAPPENS AGAIN IMMEDIATELY THE DAY AFTER BEING THERE, AGAIN WE TOOK IT IN, THEY WANTED IT TO CONTINUE WHEN WE PULLED IN WE WERE TOLD, I SAID IT KEEPS TAKING US OFF THE ROAD. THE 3RD TIME WAS THE SAME ONLY WE ALMOST SIDE SWIPED ANOTHER VAN BY THE SKIN OF OUR TEETH. LUCKY WE PULLED HARD AND SAVED OURSELVES. IT HAS NOW BEEN AT CHRYSLER REPAIR MORE THAN 5-6 TIMES SAME EXACT PROBLEM, THEIR SAME EXACT EXCUSES, NO FIX. DEALERSHIP WHERE WE PURCHASED SUGGESTED WE BEGIN LEMON LAW ON IT. I AGREE, I DON'T WANT TO BE THE CRASH DUMMY. CHRYSLER HAS BEEN NOTIFIED ONLINE, THEY WERE INSISTENT IT CAN BE FIXED, ITS BEEN A MONTH, AND THEY HAVE HAD THE CAR MORE THAN US, AND THEY HAVE PUT 1000 MILES ON IT TOO, WHERE AS WE BARELY GOT 450 WITH RIDE HOME. I HAVE MADE FIRST PAYMENT AND HAVE A RENTAL NOW, A JUNKIE ONE! PLEASE HELP US, THIS CAR IS DANGEROUS, AND WILL CAUSE A SERIOUS FATALITY THE WAY IT STEERS OFF SUDDENLY. IT IS A CATASTROPHE WAITING TO HAPPEN. ON BOARD COMPUTERS FAIL ON AND OFF.

Mileage: 44

THE CAR WAS PUT IN DRIVE AND WAS DRIVING AT 20 MILES AN HOUR. SUDDENLY THE POWER STEERING WAS LOST. THE CAR WOULD NOT TURN AND HAD TO TURN THE CAR OFF AND ON AGAIN TO FIX THE PROBLEM. THE PROBLEM OCCURRED AGAIN AFTER 20 MINUTES. THE STEERING WAS STUCK AND TURNING THE CAR OFF AND ON AGAIN RESOLVED IT. I AM WORRIED IT WOULD HAPPEN AGAIN ON THE HIGHWAY AND AM TAKING IT TO THE DEALER. *TT *TR

Mileage: 1,500

CAR SHUT OFF WITH THE "PUT CAR IN PARK AND RESTART" MESSAGE. IT TOOK 2 ATTEMPTS TO RESTART. CAR HAS ONLY 795 MILES ON IT. WHEN THE CAR SHUTS OFF THERE IS NO POWER STEERING CREATING A VERY DANGEROUS SITUATION. THE CAR WAS STOPPED AT A TRAFFIC LIGHT WHEN THIS HAPPENED WITH THE FUEL SAVER OPTION SET TO THE OFF POSITION.

Mileage: 795