2021 CHRYSLER PACIFICA Unknown Or Other Problems

Rear view camera does not work 50% of time since recall was updated. Back seat entertainment games no longer work due to recall “fix”. Service department at Chrysler had no diagnosis besides that the recall has messed up other peoples vans entertainment as well.

Since week 1 of owning my brand new 2021 Chrysler Pacifica Hybrid, I have had issues of loss of motive power. I have done all of the recall remedies yet my car with a 35day old 12v battery not only died on me, but drained every battery in my vehicle so that I couldnt open my doors. The vehicle was unable to be jumped so that it could be driven, so I ended up paying o or $1000 in towing to get the vehicle to my dealership to be diagnosed,AGAIN. That happened on July 12th, I finally had it towed on July 14th to my dealership & it has been there since. Although the PIM & BATTERY are under WARRANTY, Chrysler is refusing to reimburse me any of the tow fees & only 20 days of a rental I have now had for a month. The dealership installed the PIM which cleared a couple of codes, but not all. They installed ANOTHER new 12v battery, which was immediately drained. They have ordered another coolant something or other for the battery & here we are. I attempted in 2022 to retain a lemon law lawyer but he gave up very easily once Chrysler just stopped answering him.he said because I had my car updated under the class action lawsuit Moran is Chrysler FCA et Al, I was not able to continue under Lemon Law. I have not been able to find a lawyer, even one from the Class Action Lawsuit, to assist me in fighting Chrysler to do something to make me whole. My vehicle needs to be inspected in less than 40 days but at this point my 5 yr old vehicle can NOT pass the Pa inspection, so what am I supposed to do? I live in the mountains, have an 8 yrold grandchild that im raising & certainly cant afford to rent cars forever. I still haven't gotten my pension from the Coty of Philadelphia after 3 years of retiring after getting hurt on the job. I just read an article about the Office of Drfective products investigating Chrysler in 2022 for EXACTLY the problems I continue to have!!

Had recall 66B software update done for rear view camera not working, did not fix the issue. Backup camera still not working. Need to know what next steps are to get it fixed. Chrysler is saying I have to pay for diagnostics. Can you please help me with this issue. First recall notice was September 2024 but there was no fix at that time.

We were driving on the interstate at 70mph and suddenly the dash displayed a "Stop Safely Vehicle Will Shut Off Soon" and slowed the vehicle suddenly. The check engine light also lit up. There were no indications prior to this that anything was wrong. Dramatic slowing like this is dangerous at highway speeds. We were in the left middle lane and couldn't get to the right because of oncoming traffic, so we went to the far left lane and pulled on a narrow shoulder the left, with four lanes of traffic to our right. It was not a safe situation, and I felt in immediate danger of being hit by oncoming traffic. We tried shutting the vehicle off and powering it back up but the message was still there and the car would only proceed slowly. Feeling like we were in immediate danger, we drove it on the shoulder with hazards on to get it to the next exit so we could pull off. It would not let us get enough speed to safely exit the interstate. We had to cross 4 lanes of 70+mph traffic at a slow pace with the hazards on. Once off the highway, we pulled into the nearest parking lot and tried to find answers. It was Sunday so dealers were closed. After about a half hour the car re-started without the warning on the display. We drove it home on back roads rather than the interstate and took it to a Chrysler dealership the next day, July 7, where they couldn't identify anything wrong with it, and there were no active check engine codes. Reddit and message boards are full of similar situations for Chrysler Pacificas and advised reporting the issue here. I resumed driving it after the dealer and it happened again yesterday (July 14). This time I was close to my home so I drove the vehicle directly there. I'm not using it now and I'm trying to get it in to the dealer again. I checked it this morning before I left for work. It did not have the stop warning but it did have a check engine light on. I don't feel safe driving my children in this vehicle.

I had the recall done on my van for the backup camera. After the update was completed my van continues to not work. The screen does not come on and the backup camera does not come on when in reverse. It does not happen all the time. I took it back to the dealership and all they could say was that I needed a new camera. That does not make sense to me because the entire screen would not come on including the radio or camera.

Driving at a high speed on the freeway a message stating “pull over safely, vehicle will shut down soon” popped up. As I am pulling over the vehicle lost power and came to a complete stop. I am hoping and praying to get home safely.

1. This vehicle was recalled for a software update due to the rear camera failing to operate at times. The software was updated by the dealer. However, this did not completely fix the problem. While the camera fails less frequently, it still does not energize at times. I took the vehicle back to the dealer. I was then informed that there is water intrusion into the rear lift gate, which causes the electrical to short out. I was told that I would have to replace the wiring harness which energizes the camera as well as the rear vehicle lights. I have not noticed any problem with the lighting as of yet. However, I have been told that this is a problem with the Pacifica in general, as well as the Durango. I was told that replacing the harness would not guarantee that the problem would be solved as there would still be water intrusion, which could cause the problem again, even with replacing the harness. This is obviously a safety issue, as the camera fails to operate at times, and there is a potential of losing lighting on the back of the vehicle. This is also a known defect by Chrysler. 2. When using the Adaptive Cruise Control on streets and highways with multiple lanes traveling the same direction, the vehicle will brake suddenly and hard when the vehicle in front of me changes lanes. This occurs after the vehicle in front of me has completely changed lanes and is not impeding my forward progress whatsoever. My vehicle speeds up to the set speed and then violently brakes as if it is about to crash into the vehicle ahead of me, even thought the lane is completely clear. The vehicle has been inspected for this scenario. I was told that it didn't perform as described above when the technician drove it. This is a safety issue as the vehicle suddenly and violently brakes at highway speeds, with traffic behind me.

Since January 2024, the rearview camera on my 2021 Chrysler Pacifica has functioned inconsistently. I brought the vehicle to Glendale Chrysler Jeep Dodge Ram for this problem, and they informed me it was a known issue with an open service bulletin for a software update, expected in Q3-Q4 2024. Despite this safety concern, I continued to drive the vehicle as no solution was available. Upon the release of the software update, I returned the vehicle, but the update did not resolve the issue. I was then told to await another software update. It is now June 2025, and there's another separate recall for this same issue, with a new software update that has also failed to address the safety problem. On July 25th, 2025, I contacted Chrysler because their branded service center is recommending $1,200 in parts and labor to fix an issue that was initially reported under warranty. I believe Chrysler is acting in bad faith and endangering the public by negligently addressing safety concerns and using protracted software updates as an excuse.

While on the highway, received warning message to “stop safely, vehicle will shut off soon”. Luckily was able to get off the highway and then the vehicle stopped accelerating and I was able to coast into a church parking lot.

My car has the 03A recall, and had the software update in March 2024. In Summer 2024, I got the red turtle, "Stop, pull over. your car is going to stop" warning, my car stopped moving, etc. I was able to get it restarted and CEL came on and has been on ever since. I took it in for the open recalls (66B), and state inspection, as well as the liftgate recall that was performed by the dealership but the liftgate has never worked since then. They stated that all the recalls except 66B were completed and when I asked why I had gotten the STOP NOW message after the software "fix" was done, they had no answer. I provided them with research stating that Chrysler had issued an unlimited lifetime warranty for these transmissions, since that is where the short is located that is causing the cars to stop. They have insisted since then that the transmission isn't the problem; that my hybrid battery is the problem. I have had no issues that would indicate the battery is the problem, but plenty to indicate the transmission is the problem. My car's been in the shop since March 17, and it is April 27. The new battery was supposed to be in on April 10, but there is still no ETA. I have a STAR case and a case open with Customer Cares, who has been absolutely no help in getting this problem actually fixed. Despite my providing the dealership and Customer Cares the necessary information stating that the new transmission is the only repair that will stop the car from stopping randomly, endangering myself and my family and other people on the roads, they continue to encourage me to "trust the engineers" and let them replace the battery. They are REFUSING to fix the issue, and I will not drive that car until it's properly fixed. This transmission issue is creating death traps and there is a known fix that even Chrysler has acknowledged by issuing lifetime warranties on the transmissions affected by this recall, yet the dealership and Chrysler Cares refuses to perform the fix for it.

While driving home with my children in the vehicle. When coming to a turn, the vehicle completely turned off without warning while I was doing about 35 MPh.

Car warning flashed while driving on on highway ‘stop safely’ and car powered down and went to limp mode.

Manufacturer Recall Number: 66B NHTSA Recall Number: 24V-436 The above recall has been active without remedy since 13-June-2024. The manufacturer has failed to release a fix in a timely manner and this is negatively affecting my business as my vehicle cannot be used for my business purposes with open recalls. I have tested the rearview camera on my vehicle several times and have taken it to the dealer to validate the fact that there is no need to fix.

The rearview camera system on the vehicle has malfunctioned, causing the rearview image not to display when the driver attempts to use it while backing up. This poses a significant safety risk, as the absence of the rearview image could lead to backing up without confirming the area is clear, increasing the risk of injury to people/kids outside the vehicle. Although the recall was issued on June 13, dealers have been unable to provide any information on when a remedy will be available. The vehicle was purchased on July 28, and as of September, there has been no further information or resolution. The affected component has not been inspected by the manufacturer, police, or insurance representatives. There are no warning lamps, messages, or other symptoms outside of the discovery of this malfunction.

Manufacturer is not fixing recall with remedy in reasonable time. Fix is available for model years other than 2021. Have open case with Chrysler which has provided no assistance and there is no date remedy will be available

The backup camera and rear collision warning randomly stops working. I put the car in reverse and there are just blank lines on the screen. Somethimes the screen resumes a normal display when I shift out of reverse, and sometimes the screen just stops working.

I am having a problem with my under-warranty (32,000 miles) 2021 Chrysler Pacifica which the service department at my dealership appears unable to help. I was driving on an interstate in stop-and-go traffic for a couple of hours. It was a very hot day, temperatures well above 90 degrees. Six times over 15 minutes the following occurred: While coasting/braking, so at low RPM the engine turned itself off I braked to stop the vehicle The vehicle put itself into Park A message on the dash said to place my foot on the brake pedal and press the button to start the engine I did so, and the engine cranked for an unusually long time, becoming longer each of the 6 times, before eventually starting By the last time we were doubtful it would start at all After the 6th time I cut my long-distance trip short, turned around, and came home in normal (not stop-and-go) highway traffic conditions, with no more engine failure. The check engine light did not turn on, and no service codes were generated which could have been related to these power failures My local dealer's service department (Pohanka in Salisbury, MD) tested the alternator, starter, and battery and found nothing wrong. They did charge the battery up a bit, saying it took only 20 minutes. They have been unable to re-create the problem, which is not surprising, due to the unique conditions under which it happened. They say there is nothing they can do about my problem under warranty because there is no code and they can't reproduce the problem, so they want to give me back a vehicle that we know behaved unsafely six times under dangerous conditions. Engines failing without warning on interstates are likely to result in being rear-ended. I see online that the hybrid model of the same model year has a recall for exactly this same issue, so it is not a new issue for Chrysler, although maybe new-ish for my non-hybrid model of the same vehicle.

Second incident of loss of motive power at 37352 miles on the odometer. Vehicle was traveling on freeway and suddenly displayed message, "Stop Safely Vehicle Will Shut Off Soon." Accelerator pedal had no effect and vehicle began coasting. It was dangerous to coast across multiple lanes of freeway to reach an off-ramp with shoulder wide enough to stop the vehicle. We also had to make it over an incline while coasting and it may not have been possible to reach the shoulder or off-ramp. Prior to this incidence, the vehicle had been brought to a Chrysler dealership due to a previous occurrence at 36997 miles on the odometer. It was inspected by the Chrysler dealership and deemed to be operating normally.

As I was leaving my son's school parking lot - moments away from an on-ramp to a major freeway - an error message flashed on the dash saying "Service Charging System" followed by a message about the vehicle's speed being limited and a red turtle icon. The van instantly was driving strangely. Since I was in a parking lot, I turned everything off and waited for the van to shut down completely. I restarted the van and the warning messages were gone, but the check engine light remained. The van showed more than 15 miles of battery mileage remaining. The week prior, we had taken it into the dealership for the open recalls to be repaired, so we took it back for this issue. The dealership just messaged me saying the van is ready to be picked up and that the charging system was just low. But it still had nearly 1/2 the battery left when this happened! The dealership went on to say, "So here is the deal, we could not verify the concern at this time. There are no codes in the system, nothing to really test for. I can have someone drive it and see if anything happens, but without being able to duplicate your concern, we cannot diagnose it." My sister-in-law had the exact same issue on her own Chrysler pacific Hybrid just a few months ago, while she was on the freeway and her speed was instantly throttled. They replaced the entire electrical hybrid transmission. This is a known issue with this vehicle and it is going to put my life and my kid's life at risk since the dealership cannot reproduce the error. I even sent a picture of the error message, and they say there's nothing they can do.

The power lift gate door opened on its own when my husband opened one of the side sliding doors. The rear door then collided with the shopping cart that was parked behind the car and continued to open, lifting the grocery cart with our 45lb son and all of our groceries up off the ground. My husband lunged to catch our son and our 2 year old daughter fell, landing head first on the asphalt. She is currently in the emergency room. The door is meant to STOP opening if it bumps another object or feels resistance. It is also not meant to open on its own. I found several videos of this exact issue (the power lift gate opening on its own when the sliding door is opened). However, the resulting injury has caused alarm and I no longer feel safe driving this vehicle. We have video footage of the incident from the grocery store’s security cameras.

Im not sure if it’s electrical or what but we lock up car and everything is closed and in the morning we come out and the door is open and it’s the back sliding door not sure what to do about it or if it’s broken but having my van completely locked up and then coming out and the door being open is weird and it’s happened multiple times as well as both sliding doors slam shut and don’t stop closing once u click button and gets hands and fingers shut in door when is shouldn’t shut when u put on it or block it

Related to the 03A recall for vehicle for the condition that it will suddenly stall and become inoperable. 03A recall work, which was performed on my vehicle, does not fix the stall condition but only alerts the driver when it is occurring. It does not alert prior as the recall states, there is not time to get to safety once the alert is displayed- the vehicle has already stalled at that time. Since having the 03A recall work performed 1 week ago, my vehicle has stalled an additional 7 times. 5 times in heavy traffic and was not able to get to safety. A sheriff deputy had to help push the vehicle from active traffic off the road. I would like to understand if the underlying condition is still being actively worked with Chrysler and NHTSA for a fix, the recall for the alert has not accomplished creating a safer condition for this vehicle. It may be worth adding while not every owner of a minivan has small children, many do and this is a very upsetting condition to be putting a child in. Certainly if not already it is only a matter of time before this condition causes injury or death if stalling in active traffic. Condition has been inspected by dealership, they have ordered a part but sent me back out on road with the impacted vehicle- which did continue to stall. The warning indications do appear following the recall 03A software update, but I would like to stress that this 'fix' did not provide for additional time to get to safety. The vehicle was already stalled at the same time the message appears.

Recalls 23V-010 and FCA campaign Z76 was completed on 7/11/23. On 7/13/23 check engine light and turtle warning light (limp mode) was illuminated and vehicle will either not move at all or move only 5mph. This happened without warning and could have left me in a dangerous location in lanes of traffic. Vehicle has only 25,000 miles and is under OEM warranty.

Vehicle was traveling at approximately 50 miles per hour with no indication of an issue or prior warning. Vehicle suddenly lost power, rolled to a stop, engaged parking brake and displayed "Service Charging System" error. Vehicle was non-operable in the middle of traffic with small children inside the vehicle, presenting significant risk of accident and injury. Vehicle was towed to a dealership and remains inoperable, as confirmed by dealer. Dealer diagnosed need for replacement transmission. Vehicle previously had transmission-related recall, which was serviced. No open recalls are in effect, though public searches and owners' groups identify consistent, recurring fact patterns. Chrysler's Star parts department blocked the dealer's part order and neither Chrysler nor dealer have identified the reason. Vehicle remains inoperable at the dealer with no timeline for part availability or repair, and uncertainty as to whether issue will recur.

I was driving my child to daycare on my way to work one morning. I pulled into an intersection and my vehicle just stopped as if the engine had died with no warning signs, sounds or even symbols on the dash. I stepped on the gas and couldn’t get it to move all while I had cars coming at me from both sides. I tried turning it on and off nothing would get it to move, eventually the check engine light and another warning came up on the screen saying to service charging system. During all of this I was able to get my child to the side of the road out of harms way incase my vehicle were to be hit and luckily one other driver had noticed what happened and started waving at the oncoming vehicles to come to a stop. We had to have it towed to a dealership were it is currently being looked at and they are still unable to resolve the issue. I am now terrified to drive this car and am very nervous about intersections, this is a very serious problem and am just thankful that others around me were aware and able to help keep my child and myself safe.

While driving on the highway, the vehicle's transmission completely disconnected and I had to drift to the side of the road. The check engine light came on. I took the vehicle back to the dealeership where a warranty fix was performed. The following day, while driving on the highway at 60mph, the vehicle threw an error and said "stop safely, vehicle will shut off soon" and threw an MIL and a turtle icon. I again had to drift to the shoulder and could only drive at 25mph until resetting the vehicle. Same thing occured every 15-20 miles while driving back to the dealership. Dealer has now had the car for 2 weeks and no sign of getting it back. In all cases if I had been in any level of dense traffic I could easily have been struck; and it resulted in me being stranded on the side of a busy highway multiple times while attemptign to recover.

The 03A recall has now been performed on our vehicle, and we are not sure if we will pick it up to drive again or not. We are not sure if we trust it. Hybrid system faults have happened three times, this is the best of my memory. April 2022 I had noticed the battery wasn't really being used driving regular routes & made a service appointment. Before the appt we saw a Hybrid System Fault. The dealership in (Town Y) could see the fault, but thought it was a false alarm. They did the prescribed fix for the false alarm, but the fault was still there so they did a repair of some kind. Sept 2022, pulling out from home &at the bottom of the driveway it gave a hybrid system failure or alert, put itself in turtle mode. I pulled back into the garage and parked. Next day I drove 9-10 miles from home to dealership in turtle mode. As I was pulling up to the (state highway) & Main St intersection (was on an incline), the car went from turtle mode to park, lights and alerts were flashing, and it was quite scary. I couldn't get the out of park into neutral to move to the side of the road. I couldn't turn it in or off, it was in a weird kind of limbo or perpetual computer restarting kind of mode. After 15-30 minutes, the wipers started to go on their own volition. The car seemed to have a mind of its own. Had to get towed, 12V battery replacement, radio replacement. Jan 2023, I was driving to school for pickup, <8 miles, neighborhood & highway. Hybrid system fault happened while I was driving on the highway, 4-4.5 miles from home. The alerts were popping up and warning me to pull over now, I did that as fast and safely as I could. The car then seemed stuck in park, I hit the button and opened the door to really turn it off. After a few minutes tried turning it on again. It did turn on. There were still some warnings on the screen I think, but I drove to the dealership.

There is currently a recall on my vehicle. They offer a sensor to let you know that your vehicle is going to shut off so you can pull off of the road. There currently is no fix. I have contacted Chrysler and the dealer for a buyback and neither will take responsibility to buy back this car. This is a travesty. I do not feel safe in a vehicle under these circumstances and ask that Chrysler be made accountable.

The engine stopped abruptly on an interstate. We were required to slow from 75 mph and pull off on the side of the road immediately. The transmission changed to what felt like first gear before we were adequately slowed down, grinding and making a lot of noise. This happened on 3 separate occasions before the dealership could figure out the problem. If we had been in a situation where we couldn’t have pulled off the road immediately, it would have been much more dangerous. The engine stops and will not let you accelerate. The dealership is now replacing the transmission and I am hopeful that will work. I believe it is related to the most recent recall, but the “fix” is not a safe fix and a true fix needs to be figured out immediately to prevent injuries or loss of lives on the road. The first time it happened, it happened suddenly and without warning. After “fixing” the recall, it gives you maybe 5 seconds of warning before the van loses power and you cannot accelerate. A notification pops up on the dash that says something like “you will soon lose power, please pull over slowly”

The vehicle engine shut off on two occasions while my wife and kids were traveling on the freeway. Luckily no other drivers rear ended the vehicle and my wife was able to coast to a safe spot. I dropped the vehicle off at a reputable Chrysler dealer/service business right away. The vehicle was there almost two weeks and the problem with the vehicle is now worse. The vehicle shut off again three times in a span of 2 hours. I again was able to narrowly avoid a collision on the freeway and find a safe spot to stop. If there is no permanent remedy for this vehicle issue soon I plan on returning the vehicle to Chrysler immediately. This vehicle poses a life/safety hazard to me and my family.

I am concerned about the recall notice I have received. It states that "An unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning." I was told the fix will be a software update that provides 30-90 seconds to get off the road before the engine shuts down. I drive in remote parts of the mountains where the roads are twisty and narrow, it gets very dark and cold, and there is no cell service. A 30-90 second warning will not be enough to get off the road in some areas. I will not be easily visible to traffic coming around turns. And, I won't be able to call for help. I do not feel safe driving this car.

Issue 1: Infotainment display failed or malfunctioned. Would not power on, turned off during travel. Pulled over to power the vehicle off and back on to try to remedy the situation but that did not work. Continued driving and after a few minutes the infotainment center powered back on. We were not put at risk during this experience, but it was inconvenient and not happened again. Issue 2: Remote started vehicle so it could warm up. After a few minutes I got into the vehicle and began to pull out of the driveway when the vehicle just powered down. I'd assumed it has something to do with remote starting the vehicle.... Until I saw Manufacturer Recall A03 NHTSA Recall 23V-010. Our family now feels very unsafe driving this vehicle knowing that this particular recall may have occurred while we were pulling out of our driveway. This incident occured approximately one week ago and has not happened since, so I did not take it in to the dealership to look into, but perhaps I should. This vehicle has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps, messages or other symptoms of the problem prior to the failure. Incident 3: Blind spot notification light on driver's sideview mirror has failed once resulting in swerving to avoid an accident.

Hello so we bough a car on 12/14/2023 and within 24 hours all these issues shows up with the car they didn’t give us to option to give it back and get something else they wanted to try and fix it but I was also looking at the paper work and they messed the paper work up for the odometer they said 60630 miles on it when I got it at almost 62400 miles and they reported it wrong I’m not sure of next steps to take and on a service report for an oil change it states the miles on 12/8/2022 was 62247

There are series of incidents that happened with the vehicle on freeway and mostly all the time it was the same issue of engine failure . Me and my spouse - The engine failed in the middle of road [ freeway ] making me to pull on to the right lane showcasing the indicator "Engine failure " and Charger system malfunction. - Recovery : Stop the car , turn off all the engine and open the door and close, then turn on the engine - it works. but this is on freeway and i am worried of my family driving the car. - Once i took the vehicle to service center and they analyzed and said - nothing they could see which was wrong as the indicator goes away after some time surprisingly - Happened 4 times so far on free way , first time cop had to push the car out and later i realized the steps for recovery - There are warning lamps on the panel - " engine failure "

While traveling on the highway (>70mph), my Chrysler Pacifica Hybrid (~44k miles) suddenly lost power and the "service charging system" error appeared along with the instructions to "shift to park". The check engine light began to flash as well. Fortunately, I was able to cross three lanes of traffic in a van with an unresponsive accelerator to get to the shoulder. Once safely on the shoulder, I still could not shift to park and I could not turn the car off either. After sitting for 25 minutes or so, I was able to shift to park and turn the car off and then on again. I immediately took the car to the dealership (using surface roads). They kept the van for 10 days and diagnosed a software issue. I got the van back and for about 3 days it was fine. Then we were driving the same freeway (at speeds of 70mph or more) and the exact breakdown happened again. Chrysler has had the van for 4 weeks now and just informed me that the issues is metal shavings in the transmission; they will be replacing the transmission. This is related to the ODI investigation # PE 22-008

Second occurrence of 2021 Pacifica Hybrid stalling while driving. Same error messages with check engine light, Service Charging System, battery light. The recommended software update was done a month ago at a dealership after the first incident. The van worked fine until today when I had to unexpectedly maneuver to the roadside again as it stalled out at 35 mph. I waited several minutes and the van started again but the yellow engine light stayed on. I took it to the dealer where I bought it and it's there now. Yes, my safety was at risk again.

I was driving down the road and the car just turned off. It will not start anymore.

Vehicle stalled on the interstate multiple times, dashboard shows service charging system. Had to coast to the side of the road each time. Sometimes the vehicle would restart immediately, other times it would need to sit before restarting. I was able to recreate the stalling issue by idling the van in my driveway by opening the hood to force the ice to run. The engine would stop and the same fault would show up on the dashboard after about 25 minutes of idling with the air conditioner running. Vehicle has now been at a dealership for 3 months and they haven't been able to fix it.

While driving on the interstate at 65mph, the vehicle suddenly beeped, showed a “service charging system” warning and simultaneously lost propulsion. Pressing the gas pedal did nothing, so I had to coast over to the shoulder. My attempts to restart the vehicle were unsuccessful for a few minutes, but then it did restart and I was able to get off the freeway. It was an extremely dangerous situation. We are having the vehicle towed to the dealer tomorrow.

What component: Passenger window. The passenger window seemed to spontaneously break. There wasn't any other car in front of the van. My wife was driving and my sister-in-law was riding in the passenger seat. The tempered glass broke without warning. They were traveling on a paved highway.

On February 10, 2022 at about 4:30 in the afternoon, my wife and I had just merged onto the 101 at Scottsdale Road in Scottsdale, Arizona. We had not gone far when we heard a loud explosion. It sounded like a ballon popping but at least 10 time louder. It sounded like it came from inside the car and there was no indication (wobble, hard steering, etc.) that it may have been a tire. My wife was driving so I began to see if I could spot any sign that would tell us what it was - nothing. Soon we felt air rushing into the cabin. I thought the sunroof may have popped open for some reason. It is a power operated sunroof so I pressed the control switch to pull back the ceiling cover and open the sunroof. When I did that shattered glass came pouring down on us. After getting it closed I called 911 and was put in contact with the Scottsdale police. They told me to call the State Police but because no one was injured it may take a long time for someone to contact us. We continued on to our house in Mesa. The next morning I contacted the Chrysler dealership in Mesa that I bought the car from. I was told to bring it in and it would be covered under warranty. I've had the car about 10 months and it has about 7,700 miles on it. Turns out Chrysler won't cover it under warranty. I have had it repaired at a cost of $842.45. I'm not sure at this time how much of the cost I will have to pay. An article by Consumer Reports identifies this as a widespread safety issue that the car manufactures want to ignore and that our government is doing little about. I can't imaging what our reaction would have been if the ceiling cover had been pulled back. Basically the explosion and the glass scattering all over us would have happened at the same time. I can easily relate to someone losing control of the car while traveling in heavy traffic at 65 MPH. Let's hope no one dies before this is resolved. And the cost of repairs must be paid by the car manufactures not the car owners.

There has been a lot of talk about the possible distractions in Tesla vehicles. I happen to have a Tesla Model S and I have a Chrysler Pacifica Plugin Hybrid. The Chrysler, although overall is a great vehicle, poses a risk because they do not treat the drivers as adults. Let me explain. While using the navigation system, it will not let you interact with the vehicle while it's in motion. This literally assumes that no one else is in the vehicle that could co-pilot. So, when I was traveling with my family over Thanksgiving, with my wife in the front passenger seat and four kids in the back, I had to pull over to the side of the road to make any adjustments to the navigation system. I don't have to you tell you how dangerous pulling off to the side of a highway is whether at night or during the day. This is extremely frustrating and dangerous and I take it personally that adults are being treated like children when it comes to interacting with these machines. If we're truly concerned about distracted drivers, then we would ban even carrying a cell phone with us in a vehicle and even ban the radio and the ability to change the station while driving. This is of course impractical, and that's my point. Tesla treats its drivers with respect and allows for responsible interaction with the navigations system, radio, other vehicle functions, etc. I play "Caroke" in the car all the time for my kids in the rear seat. If I'm distracted by the lyrics on the screen constantly changing with the song, then that is my issue and I should shut it off. However, it is not an issue with me and I remain focused on the road. Manufacturers should treat drivers as adults and allow them to be responsible. Anything short of that, and any regulation barring the great functionality of a Tesla, will only hold us back technologically. Please ask Chrysler and other OEMs to stop barring interaction with the vehicle while it's in motion before a truck slams into a vehicle pulled over to the side.

The car stopped 2 times on it's own, told me to shift to park immediately but was in essence shutting itself off. Once approaching a stop light going ~10 mph and the second time I was going 50 mph down the road. The first time 3 warnings flashed across my screen, Service Charging System Service Required, Front Parksense Unavailable Service Required, Active Parksense Unavailable Service Required, I shut the car completely off waited a couple minutes and turned it back on. The check engine light stayed on. During the 2nd event it was only Service Charging System, after i shut the car off and restarted the Uconnect started updating and I couldn't drive and the check engine light came on.

I was in the garage near the car when it started spontaneously. I had the key fob in my pants pocket. It turned off when I sat inside and pushed the ignition off button. Did not notice any warnings/lights at the time. There were no safety consequences. My Concerns: What else could happen spontaneously? Could it shift into gear? Carbon monoxide in the closed garage? Has not recurred. The only recent auto malfunction was the Information display (UConnect) had locked up a couple of weeks prior after a routine software download to the car. No problem with vehicle operation with that episode. Checked by the dealer and felt to be OK. No recurrence. I attempted to notify MOPAR. Their web page email didn’t work for a several tries. I was unable to get past their customer service robot who got stuck on “other” when I couldn’t pick one of their menu options. I wanted NHTSA to be aware in case of other similar reports.

We have had intermittent issues with the rear hatch not closing when any buttons or key fob pushed since purchase. On 7/2/21 aprox 6:30 pm I was walking around rear of the vehicle the rear liftgate was fully open. A passenger pressed rear hatch button to close not realizing at that moment I was walking under I am 61.7" tall the liftgate came down full force on my head it did not beep and retract. It continued pressing down something sharp pierced my scalp and I was knocked to the ground, bleeding from the wound with severe neck and head pain and pain in 3rd right finger I had landed with hand underneath. I was driven to the local ER diagnosed with a closed head injury and laceration, CT scans were done of head and neck, and x-ray of right hand, 2 staples were inserted to close the wound. We were able to reproduce and videotape the liftgate failing to stop. A report was filed with Chrysler Customer Care ID no 7992588. On July 14 at 1 pm an engineer met us at dealership from Bosch and witnessed the lift gate force sensor not engaging twice. He refused to video tape this or to allow us to take a videotape, or to submit the video we had previously taken. He took photographs only. We asked him twice and he stated that he had witnessed the problem and it would be in his report. He downloaded into his laptop from the car computer and told us there was a software update needed for the rear liftgate. On 7/20/21 we received an email from Stellantis Special Investigations fcagroup.com stating that "After review of the inspection report and photos no apparent defect was found with the liftgate operation at the inspection. Therefore we respectfully decline any assistance associated with this matter". We had dealership do the software update on 7/21/21. On 7/22 I contacted customer care to receive a written version of the email as it will not print legibly and this was refused. I requested a copy of the engineering inspection report and this was also refused.