This Problem Across All Years
The charging system light came on. My wife went to charge at public charging station due to being close to one. After plugging in the van, it said charging failed. She unplugged the charged went to back up and the van died. Had to have it towed to dealer. Dealer states even though the van is in the warranty period, the IDCM which is up under the van is scuffed and therefore isn’t warrantied. They said there is a big dent in the muffler also so we must have ran over something and caused the damage even though we live in a city with paved streets, a subdivision with paved streets, and have a concrete driveway at our home. They said they have sent me emails with the pictures which I have yet to recieve. I went to the dealer and asked them to jack up my van so I can see the damage personally and they don’t have a lift available at the time, so I told them I would be back in town at a certain time from work and to call me so I could see it and they have yet to show me the scuffed IDCM module or the dented muffler. We haven’t run over anything to cause this kind of damage to a module like this because all the hybrid batteries are under the van. If the Chrysler Pacifica Hybrid is so cheaply made for a $62,000 vehicle that something can “scuff” a module housing and shut a vehicle down, this is potentially very dangerous if someone were driving on the highway if it were to shutdown and someone (including myself or any of my family) were driving and lose all propulsion and steering (because it’s electric steering) or worse braking! It could be catastrophic with people dying. This needs to be investigated to see how fragile this component is and if they need to “toughen” it up or re-locate it. Versus trying to get by and get around paying warranty claims or hoping nothing happens until the units break down after the warranty period not knowing of the Safety hazard they have created for their vehicle owners and the driving public.
The charging system light came on. My wife went to charge at public charging station due to being close to one. After plugging in the van, it said charging failed. She unplugged the charged went to back up and the van died. Had to have it towed to dealer. Dealer states even though the van is in the warranty period, the IDCM which is up under the van is scuffed and therefore isn’t warrantied. They said there is a big dent in the muffler also so we must have ran over something and caused the damage even though we live in a city with paved streets, a subdivision with paved streets, and have a concrete driveway at our home. They said they have sent me emails with the pictures which I have yet to recieve. I went to the dealer and asked them to jack up my van so I can see the damage personally and they don’t have a lift available at the time, so I told them I would be back in town at a certain time from work and to call me so I could see it and they have yet to show me the scuffed IDCM module or the dented muffler. We haven’t run over anything to cause this kind of damage to a module like this because all the hybrid batteries are under the van. If the Chrysler Pacifica Hybrid is so cheaply made for a $62,000 vehicle that something can “scuff” a module housing and shut a vehicle down, this is potentially very dangerous if someone were driving on the highway if it were to shutdown and someone (including myself or any of my family) were driving and lose all propulsion and steering (because it’s electric steering) or worse braking! It could be catastrophic with people dying. This needs to be investigated to see how fragile this component is and if they need to “toughen” it up or re-locate it. Versus trying to get by and get around paying warranty claims or hoping nothing happens until the units break down after the warranty period not knowing of the Safety hazard they have created for their vehicle owners and the driving public.
Vehicle loses power and goes into limp mode. This has happened three times same fault code. The last two times we were going 80 on the expressway. Very dangerous luckily we haven't caused a accident. The manufacturer hasn't fixed the problem. Even though we keep taking it to the dealer. They clear the code and try to recreate the problem with no success. Tell us there is nothing they can do. There are recalls snd repairs for previous years of this vehicle with the same issue. They haven't solved the problem in the 2024s. The car was bought new in November 2024 and has 18,000 miles. It is unreliable and unsafe. See attached photos showing he dash and warning.
I would like to bring up a serious safety issue with this vehicle (2024 Chrysler Pacifica Select PHEV) WITH 6997 miles on the odometer. As I was driving, at approximately 11:15AM, I received a message on the dashboard that read, “Stop Safely!! Vehicle will shut off in < 2 minutes”. For my own safety as well as other drivers on the road, I tried maneuvering the vehicle to the side of the road, however the vehicle shut off within 15-30 seconds. The vehicle did not move at all. The serious safety concern I have is “What if the vehicle had stopped running on the major highways full of traffic”? Please note, this is also a well-known issue starting from the 2021 Chrysler Pacifica models. Additionally, a similar incident occurred to another similar make model in Sept. 2024 with VIN # [XXX] . It seemed like, when I received the message, the vehicle's computer system interlocks fuel supply and chokes up the brakes to the wheels so the vehicle is completed locked up in one position and it does not do rolling stop to safely pull over to the side of the road. This is very dangerous because if a semi-truck with 80,000 lbs. load is coming behind you, you will NOT be able to move your vehicle to the side. This can potentially kill all the occupants in the vehicle. This vehicle has been towed to the dealer to troubleshoot/resolve the issue. Thank you so much in advance for looking into this issue urgently. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Vehicle loses power and goes into limp mode. This has happened three times same fault code. The last two times we were going 80 on the expressway. Very dangerous luckily we haven't caused a accident. The manufacturer hasn't fixed the problem. Even though we keep taking it to the dealer. They clear the code and try to recreate the problem with no success. Tell us there is nothing they can do. There are recalls snd repairs for previous years of this vehicle with the same issue. They haven't solved the problem in the 2024s. The car was bought new in November 2024 and has 18,000 miles. It is unreliable and unsafe. See attached photos showing he dash and warning.
I would like to bring up a serious safety issue with this vehicle (2024 Chrysler Pacifica Select PHEV) WITH 6997 miles on the odometer. As I was driving, at approximately 11:15AM, I received a message on the dashboard that read, “Stop Safely!! Vehicle will shut off in < 2 minutes”. For my own safety as well as other drivers on the road, I tried maneuvering the vehicle to the side of the road, however the vehicle shut off within 15-30 seconds. The vehicle did not move at all. The serious safety concern I have is “What if the vehicle had stopped running on the major highways full of traffic”? Please note, this is also a well-known issue starting from the 2021 Chrysler Pacifica models. Additionally, a similar incident occurred to another similar make model in Sept. 2024 with VIN # [XXX] . It seemed like, when I received the message, the vehicle's computer system interlocks fuel supply and chokes up the brakes to the wheels so the vehicle is completed locked up in one position and it does not do rolling stop to safely pull over to the side of the road. This is very dangerous because if a semi-truck with 80,000 lbs. load is coming behind you, you will NOT be able to move your vehicle to the side. This can potentially kill all the occupants in the vehicle. This vehicle has been towed to the dealer to troubleshoot/resolve the issue. Thank you so much in advance for looking into this issue urgently. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
9-SPEED TRANSMISSION:ZF9 HP-9, considered an "improved" transmission as compared to the previous 6-speed versions, prior to 2017. According to more than one FCA class action lawsuit, Fiat Chrysler knew the transmission had problems that could make FCA vehicles unsafe to drive. Problems: Lurching away from a stop, either when shifting into Drive or Reverse, then often accelerating into traffic, or into a crowded parking lot, or in an after-school setting, with children around. Rough shifting into Reverse or Drive from Park. Delayed shifting into Reverse or Drive, from Park. Intermittent "sounds" such as clunking or low-level grinding when attempting to shift from one gear to another. Refusal to downshift once a speed of 35-45 mph is reached, creating "gear-hunting", during which time the vehicle begins to accelerate, then decelerate, then accelerate again, often forcing abrupt, potentially-dangerous braking. Refusal to downshift allows the vehicle to continue unabated in gears 2-3, then 3-4. Intermittent refusal to upshift or downshift when engaging gears 6-9. At speeds between 50-70 mph, the vehicle will independently begin to slowly downshift, for no apparent reason, requiring a soft braking action, first, then sometimes followed by pulling over, coming to a complete stop, waiting then resuming. then getting back to speed. On one occasion, the transmission "slipped" into neutral at approximately 70 mph, causing the driver to pull off onto a major interstate's shoulder, shutting the engine off, then allowing the transmission to "cool" for several minutes, before starting the vehicle and continuing. This can be very dangerous if the transmission completely fails at 2 AM in the morning in a somewhat "dicey" area, anywhere, on any highway. All of the above complaints and transmission dysfunction/defects are sudden/acute and intermittent creating a sense of unnecessary anxiety and frustration when driving. As aresult, the owner has begun not allowing other drivers
9-SPEED TRANSMISSION:ZF9 HP-9, considered an "improved" transmission as compared to the previous 6-speed versions, prior to 2017. According to more than one FCA class action lawsuit, Fiat Chrysler knew the transmission had problems that could make FCA vehicles unsafe to drive. Problems: Lurching away from a stop, either when shifting into Drive or Reverse, then often accelerating into traffic, or into a crowded parking lot, or in an after-school setting, with children around. Rough shifting into Reverse or Drive from Park. Delayed shifting into Reverse or Drive, from Park. Intermittent "sounds" such as clunking or low-level grinding when attempting to shift from one gear to another. Refusal to downshift once a speed of 35-45 mph is reached, creating "gear-hunting", during which time the vehicle begins to accelerate, then decelerate, then accelerate again, often forcing abrupt, potentially-dangerous braking. Refusal to downshift allows the vehicle to continue unabated in gears 2-3, then 3-4. Intermittent refusal to upshift or downshift when engaging gears 6-9. At speeds between 50-70 mph, the vehicle will independently begin to slowly downshift, for no apparent reason, requiring a soft braking action, first, then sometimes followed by pulling over, coming to a complete stop, waiting then resuming. then getting back to speed. On one occasion, the transmission "slipped" into neutral at approximately 70 mph, causing the driver to pull off onto a major interstate's shoulder, shutting the engine off, then allowing the transmission to "cool" for several minutes, before starting the vehicle and continuing. This can be very dangerous if the transmission completely fails at 2 AM in the morning in a somewhat "dicey" area, anywhere, on any highway. All of the above complaints and transmission dysfunction/defects are sudden/acute and intermittent creating a sense of unnecessary anxiety and frustration when driving. As aresult, the owner has begun not allowing other drivers
The vehicle was purchased on 1/8/2025. On 1/13/2025, the vehicle had to be towed to the dealer because the transmission wouldn't shift to park. Dealer performed a software update to correct the issue. On 1/21/2025, the vehicle had to be towed to a dealer because the transmission wouldn't shift to park. Dealer replaced the gear selector. On 1/27/2025, the vehicle had to be towed to the dealer because it wouldn't shift to park. Dealer stated the battery failed. On 3/13/2025, the vehicle was taken to a dealer because the rear hatch opened on its own while driving and wouldn't close. Transmissions that won't shift to park present a serious roll away hazard that could injure or kill a person.
The vehicle was purchased on 1/8/2025. On 1/13/2025, the vehicle had to be towed to the dealer because the transmission wouldn't shift to park. Dealer performed a software update to correct the issue. On 1/21/2025, the vehicle had to be towed to a dealer because the transmission wouldn't shift to park. Dealer replaced the gear selector. On 1/27/2025, the vehicle had to be towed to the dealer because it wouldn't shift to park. Dealer stated the battery failed. On 3/13/2025, the vehicle was taken to a dealer because the rear hatch opened on its own while driving and wouldn't close. Transmissions that won't shift to park present a serious roll away hazard that could injure or kill a person.
I had a warning telling me to Stop safely and that the vehicle will stop soon as well as the Start\Stop and Battery lights.
I had a warning telling me to Stop safely and that the vehicle will stop soon as well as the Start\Stop and Battery lights.