High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
I WAS DRIVING ON SAVANNAH SPRINGS DRIVE (A PATIO HOME COMMUNITY) AND I HEARD A HORRIBLE NOISE AND STOPPED. I THOUGH I HAD A FLAT TIRE BUT WHEN I GOT OUT AND LOOKED, MY LEFT FRONT WHEEL HAD OFF. (THE BALLJOINT CAME LOOSE FROM THE CONTROL ARM) THE CAR WAS NOT DRIVABLE AND HAD TO BE TOWED HOME. WE JUST PURCHASED THIS CAR ON 4/23/2015 FROM NEW LIFE AUTO IN NOBLESVILLE, IN AND DROVE IT HOME TO LOUISVILLE, KY ON I65. THE CAR DROVE GREAT AND I TOOK IT OUT FOR A DRIVE AND TURNED INTO A NEIGHBORHOOD LESS THAN 1/2 MILE FROM MY HOUSE WHEN THIS HAPPENED. I WAS ON A VERY BUSY ROAD PRIOR TO THIS AND THANK THE LORD THAT I WAS NOT ON THAT ROAD WHEN IT HAPPENED. THE TOW DRIVER SAID I WOULD HAVE TOTALED THE CAR AND HIT SOMEONE ELSE. NO INJURIES OCCURRED AND NOT OTHER VEHICLES WERE INVOLVED. WE SEE THERE IS A RECALL ON THE CONTROL ARM AND WONDER IF WE ARE COVERED. *TR
I WAS DRIVING ON SAVANNAH SPRINGS DRIVE (A PATIO HOME COMMUNITY) AND I HEARD A HORRIBLE NOISE AND STOPPED. I THOUGH I HAD A FLAT TIRE BUT WHEN I GOT OUT AND LOOKED, MY LEFT FRONT WHEEL HAD OFF. (THE BALLJOINT CAME LOOSE FROM THE CONTROL ARM) THE CAR WAS NOT DRIVABLE AND HAD TO BE TOWED HOME. WE JUST PURCHASED THIS CAR ON 4/23/2015 FROM NEW LIFE AUTO IN NOBLESVILLE, IN AND DROVE IT HOME TO LOUISVILLE, KY ON I65. THE CAR DROVE GREAT AND I TOOK IT OUT FOR A DRIVE AND TURNED INTO A NEIGHBORHOOD LESS THAN 1/2 MILE FROM MY HOUSE WHEN THIS HAPPENED. I WAS ON A VERY BUSY ROAD PRIOR TO THIS AND THANK THE LORD THAT I WAS NOT ON THAT ROAD WHEN IT HAPPENED. THE TOW DRIVER SAID I WOULD HAVE TOTALED THE CAR AND HIT SOMEONE ELSE. NO INJURIES OCCURRED AND NOT OTHER VEHICLES WERE INVOLVED. WE SEE THERE IS A RECALL ON THE CONTROL ARM AND WONDER IF WE ARE COVERED. *TR
JUST TURNING OFF THE MAIN BUSY ROAD FROM DRIVING 40-45MPH AND ONTO A SMALL RESIDENTIAL NARROW STREET DOING 25MPH I SUDDENLY HEARD VERY LOUD CLUNKING NOISES SI I IMMEDIATELY STOPPED THE CAR AND GOT OUT AND NOTICED THAT MY REAR DRIVERS SIDE TIRE WAS SLANTING INWARD. IT TURNED OUT TO BE THAT MY REAR UPPER BALL JOINT HAD BUSTED . WAS TOLD BY THE TOW TRUCK DRIVER THAT IF IT WOULD OF HAPPENED A FEW SECONDS EARLIER WHILE DRIVING 40 MPH ON THE MAIN ROAD, THAT I WOULD OF HAD A SERIOUS CRASH. DUE TO MY TIRE BUCKLING IN FROM THE BALL JOINT BREAKING IN HALF. THE ENTIRE SUSPENSION ON THE CAR NEEDS REPAIRED. FRONT AND BACK. ALL BUSHINGS, BALL JOINTS ARE TOTALLY WORN DOWN TO ALMOST NOTHING. SHOCKS/STRUTS ALL NO GOOD. *JS
JUST TURNING OFF THE MAIN BUSY ROAD FROM DRIVING 40-45MPH AND ONTO A SMALL RESIDENTIAL NARROW STREET DOING 25MPH I SUDDENLY HEARD VERY LOUD CLUNKING NOISES SI I IMMEDIATELY STOPPED THE CAR AND GOT OUT AND NOTICED THAT MY REAR DRIVERS SIDE TIRE WAS SLANTING INWARD. IT TURNED OUT TO BE THAT MY REAR UPPER BALL JOINT HAD BUSTED . WAS TOLD BY THE TOW TRUCK DRIVER THAT IF IT WOULD OF HAPPENED A FEW SECONDS EARLIER WHILE DRIVING 40 MPH ON THE MAIN ROAD, THAT I WOULD OF HAD A SERIOUS CRASH. DUE TO MY TIRE BUCKLING IN FROM THE BALL JOINT BREAKING IN HALF. THE ENTIRE SUSPENSION ON THE CAR NEEDS REPAIRED. FRONT AND BACK. ALL BUSHINGS, BALL JOINTS ARE TOTALLY WORN DOWN TO ALMOST NOTHING. SHOCKS/STRUTS ALL NO GOOD. *JS
THE BALL JOINT ON THE CONTROL ARM ASSEMBLY CAN FAIL CAUSING THE BALL STUD TO WEAR THROUGH THE CONTROL ARM HOUSING RESULTING IN NOISE AND/OR SEPARATION OF THE BALL STUD FROM THE HOUSING. *TR
THE BALL JOINT ON THE CONTROL ARM ASSEMBLY CAN FAIL CAUSING THE BALL STUD TO WEAR THROUGH THE CONTROL ARM HOUSING RESULTING IN NOISE AND/OR SEPARATION OF THE BALL STUD FROM THE HOUSING. *TR
TL*THE CONTACT OWNS A 2001 CHRYSLER SEBRING CONVERTIBLE. WHILE DRIVING APPROXIMATELY 55 MPH THE CONTACT LOST CONTROL OF THE VEHICLE, RESULTING IN A CRASH. THE POLICE APPEARED ON THE SCENE AND THE DRIVER WAS INJURED. THE VEHICLE WAS DESTROYED AND TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE REAR DRIVERS SIDE UPPER BALL JOINT FRACTURED FROM THE CONTROL ARM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 240,000.
TL*THE CONTACT OWNS A 2001 CHRYSLER SEBRING CONVERTIBLE. WHILE DRIVING APPROXIMATELY 55 MPH THE CONTACT LOST CONTROL OF THE VEHICLE, RESULTING IN A CRASH. THE POLICE APPEARED ON THE SCENE AND THE DRIVER WAS INJURED. THE VEHICLE WAS DESTROYED AND TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE REAR DRIVERS SIDE UPPER BALL JOINT FRACTURED FROM THE CONTROL ARM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 240,000.
TL*THE CONTACT OWNS A 2001 CHRYSLER SEBRING. WHILE DRIVING 25 MPH THE FRONT SUSPENSION COLLAPSED CAUSING THE FRONT DRIVER SIDE TIRE TO COME OFF. THE VEHICLE WAS NOT DRIVABLE SO THE CONTACT HAD THE VEHICLE TOWED TO A LOCAL MECHANIC. THE LOCAL MECHANIC REPLACED BOTH OUTER TIE-RODS, LEFT DRIVE AXLE, THE LOWER CONTROL ARM, AND THE LEFT LOWER BALL JOINT. A LOCAL MECHANIC INFORMED THE CONTACT THAT THE RIGHT LOWER BALL JOINT ALSO WOULD NEED TO BE REPLACED SOON. THE CONTACT CALLED THE MANUFACTURER REGARDING A RECALL FOR THE SUSPENSION FRONT, CONTROL ARM LOWER BALL JOINT BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT STATED THIS VEHICLE SHOULD BE ADDED TO THE RECALL. THE FAILURE MILEAGE WAS 139,039 UPDATED 4/19/10 *CN CHRYSLER INFORMED THE CONSUMER THE MATTER WOULD NOT BE INVESTIGATED DUE TO THE HIGH MILEAGE ON THE VEHICLE, EVEN THOUGH A RECALL HAD BEEN ISSUED. UPDATED 06/18/10.*JB
TL*THE CONTACT OWNS A 2001 CHRYSLER SEBRING. WHILE DRIVING 25 MPH THE FRONT SUSPENSION COLLAPSED CAUSING THE FRONT DRIVER SIDE TIRE TO COME OFF. THE VEHICLE WAS NOT DRIVABLE SO THE CONTACT HAD THE VEHICLE TOWED TO A LOCAL MECHANIC. THE LOCAL MECHANIC REPLACED BOTH OUTER TIE-RODS, LEFT DRIVE AXLE, THE LOWER CONTROL ARM, AND THE LEFT LOWER BALL JOINT. A LOCAL MECHANIC INFORMED THE CONTACT THAT THE RIGHT LOWER BALL JOINT ALSO WOULD NEED TO BE REPLACED SOON. THE CONTACT CALLED THE MANUFACTURER REGARDING A RECALL FOR THE SUSPENSION FRONT, CONTROL ARM LOWER BALL JOINT BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT STATED THIS VEHICLE SHOULD BE ADDED TO THE RECALL. THE FAILURE MILEAGE WAS 139,039 UPDATED 4/19/10 *CN CHRYSLER INFORMED THE CONSUMER THE MATTER WOULD NOT BE INVESTIGATED DUE TO THE HIGH MILEAGE ON THE VEHICLE, EVEN THOUGH A RECALL HAD BEEN ISSUED. UPDATED 06/18/10.*JB
I BOUGHT MY 2001 CHRYSLER SEBRING CONVERTIBLE BRAND NEW BACK IN 2001. FOR THE LAST FEW YEARS, I'D BEEN HEARING A SLIGHT CLUNKING COMING FROM SOMEWHERE IN MY PASSENGER SIDE, REAR SUSPENSION. ON THE NIGHT OF JULY 10TH, 2008 MY WIFE AND I WERE ON THE HIGHWAY AND STARTING HEARING A MAJOR BANGING COMING FROM THE SAME AREA. I THOUGHT MY SHOCK HAD LOOSENED AS I HAD HEARD THAT BEFORE ON A PREVIOUS CAR. I WAS 140 MILES FROM HOME ON MY WAY FOR A WEEKEND VACATION. THEN ON MONDAY I MADE AN APPOINTMENT WITH MY MECHANIC TELLING HIM I THOUGHT I NEED NEW REAR STRUTS. AFTER LOOKING AT MY CAR, HE TELLS ME THAT IT WASN'T THE STRUT THAT LET GO IT WAS THE STRUT MOUNT PLATE THAT HAS RUBBER IN THE MIDDLE OF IT THAT RUSTED AWAY AND IT PUNCHED THROUGH UP INTO THE REAR DASH COMPARTMENT. HE SAID HE CALLED AROUND TO THE DEALERS AND EVERY ONE OF THEM SAID THAT PART WAS ON BACKORDER DUE TO A FACTORY CLOSING AND THAT AS OF THAT DATE THERE WERE OVER 11,000 CARS THAT NEEDED THEM AND WERE WAITING ON CHRYSLER TO GET THE PART FROM AN OUT OF COUNTRY FACTORY. THEN HE SAID EVEN WORSE, WHEN THE PART WAS AVAILABLE TO SHIP TO A LOCAL DEALER IT WOULD TAKE 5 WORKING DAYS TO GET IT INTO THE COUNTRY AND ANOTHER 5 WORKING DAYS TO GET IT SHIPPED TO THE DEALER. I'VE BEEN WITHOUT MY CAR NOW FOR OVER 2 WEEKS AND MY MECHANIC WAS TOLD THAT THE FACTORY IS ONLY PRODUCING AND SHIPPING OUT ONLY 500 EVERY OTHER WEEK OR SO .... WHERE I'M ABOUT NUMBER 10,999 ON THE WAITING LIST I'D SAY THAT PUTS ME AT AROUND 10 MONTHS WITHOUT A CAR !!!! UNACCEPTABLE ! THE FACT THAT THIS PART IS SO FAR BACK ORDERED TELLS ME THAT CHRYSLER WAS USING FAULTY PARTS TO BEGIN WITH OR THEY WOULDN'T BE ROTTING OUT LIKE THEY ARE SO CONSISTENTLY. MY MECHANIC SAID HE EVEN TRIED TO GET THE PART FROM A NETWORK OF JUNKYARDS AND THEY ALL SAID THAT THE EXACT SAME PART WERE ALL HALF ROTTED OUT OF ALL THE SEBRINGS IN THE LOT .... HELP !! *TR
I BOUGHT MY 2001 CHRYSLER SEBRING CONVERTIBLE BRAND NEW BACK IN 2001. FOR THE LAST FEW YEARS, I'D BEEN HEARING A SLIGHT CLUNKING COMING FROM SOMEWHERE IN MY PASSENGER SIDE, REAR SUSPENSION. ON THE NIGHT OF JULY 10TH, 2008 MY WIFE AND I WERE ON THE HIGHWAY AND STARTING HEARING A MAJOR BANGING COMING FROM THE SAME AREA. I THOUGHT MY SHOCK HAD LOOSENED AS I HAD HEARD THAT BEFORE ON A PREVIOUS CAR. I WAS 140 MILES FROM HOME ON MY WAY FOR A WEEKEND VACATION. THEN ON MONDAY I MADE AN APPOINTMENT WITH MY MECHANIC TELLING HIM I THOUGHT I NEED NEW REAR STRUTS. AFTER LOOKING AT MY CAR, HE TELLS ME THAT IT WASN'T THE STRUT THAT LET GO IT WAS THE STRUT MOUNT PLATE THAT HAS RUBBER IN THE MIDDLE OF IT THAT RUSTED AWAY AND IT PUNCHED THROUGH UP INTO THE REAR DASH COMPARTMENT. HE SAID HE CALLED AROUND TO THE DEALERS AND EVERY ONE OF THEM SAID THAT PART WAS ON BACKORDER DUE TO A FACTORY CLOSING AND THAT AS OF THAT DATE THERE WERE OVER 11,000 CARS THAT NEEDED THEM AND WERE WAITING ON CHRYSLER TO GET THE PART FROM AN OUT OF COUNTRY FACTORY. THEN HE SAID EVEN WORSE, WHEN THE PART WAS AVAILABLE TO SHIP TO A LOCAL DEALER IT WOULD TAKE 5 WORKING DAYS TO GET IT INTO THE COUNTRY AND ANOTHER 5 WORKING DAYS TO GET IT SHIPPED TO THE DEALER. I'VE BEEN WITHOUT MY CAR NOW FOR OVER 2 WEEKS AND MY MECHANIC WAS TOLD THAT THE FACTORY IS ONLY PRODUCING AND SHIPPING OUT ONLY 500 EVERY OTHER WEEK OR SO .... WHERE I'M ABOUT NUMBER 10,999 ON THE WAITING LIST I'D SAY THAT PUTS ME AT AROUND 10 MONTHS WITHOUT A CAR !!!! UNACCEPTABLE ! THE FACT THAT THIS PART IS SO FAR BACK ORDERED TELLS ME THAT CHRYSLER WAS USING FAULTY PARTS TO BEGIN WITH OR THEY WOULDN'T BE ROTTING OUT LIKE THEY ARE SO CONSISTENTLY. MY MECHANIC SAID HE EVEN TRIED TO GET THE PART FROM A NETWORK OF JUNKYARDS AND THEY ALL SAID THAT THE EXACT SAME PART WERE ALL HALF ROTTED OUT OF ALL THE SEBRINGS IN THE LOT .... HELP !! *TR
REAR TOP STRUT BRACKETS ARE MADE OF ALUMINUM AND HAVE DISINTEGRATED. THIS ALLOWS STRUT TO SHIFT OUTWARD RESULTING IN COIL SPRING RUBBING ON INSIDE OF REAR TIRE. I AM WAITING ON THE REPLACEMENT BRACKET, BUT DEALER TELLS ME THERE ARE 10,000 ON BACK ORDER! THIS IS APPARENTLY A BIG PROBLEM WITH THE TOP REAR STRUT BRACKETS ON SEBRING CONVERTIBLES AND SEDANS. SHOULD HAVE BEEN RECALLED LONG BEFORE BRACKETS DESINTEGRATE. *TR
REAR TOP STRUT BRACKETS ARE MADE OF ALUMINUM AND HAVE DISINTEGRATED. THIS ALLOWS STRUT TO SHIFT OUTWARD RESULTING IN COIL SPRING RUBBING ON INSIDE OF REAR TIRE. I AM WAITING ON THE REPLACEMENT BRACKET, BUT DEALER TELLS ME THERE ARE 10,000 ON BACK ORDER! THIS IS APPARENTLY A BIG PROBLEM WITH THE TOP REAR STRUT BRACKETS ON SEBRING CONVERTIBLES AND SEDANS. SHOULD HAVE BEEN RECALLED LONG BEFORE BRACKETS DESINTEGRATE. *TR