2013 CHRYSLER TOWN AND COUNTRY Service Brakes Problems

The contact owns a 2013 Chrysler Town and Country. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The brake pedal was depressed; however, the vehicle failed to stop as intended. Additionally, the vehicle lost power steering functionality and the vehicle became difficult to steer. The contact stated that the failure occurred while driving uphill on a very narrow street. The contact was able to shift the vehicle into park, while using both feet to depress the brake pedal. The vehicle was stopped, and the contact turned off the vehicle. The contact stated that her four-year-old granddaughter was a passenger in the vehicle and the situation was very scary. The contact waited for several minutes, before restarting the vehicle. The vehicle was driven to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the failure had occurred several times and the vehicle had been taken to an independent mechanic several times; however, the failure was not duplicated. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,000.

Mileage: 99,000

The contact owns a 2013 Chrysler Town and Country. The contact stated while driving at various speeds, the vehicle stalled, and failed to respond as intended upon depressing the brake pedal. The contact stated that the vehicle failed to restart for approximately 45 minutes. The contact pulled to the side of the road. The contact stated that on one occasion, the vehicle was towed to an independent mechanic however, the failure could not be duplicated. No further information was provided. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

While driving the car stalls at speed and all electrical components stop functioning. This causes failure to the power steering, power brakes and all components that permit driving the vehicle. Has happened numerous times with no codes shown on the dash. Fuel was adequate and no apparent defects. Taken to mechanic and there are no codes to check and commonly the engine will start up after a while and appear to have no problems. This is very dangerous as the car can stall at any speed.

In two separate incidents on 5/4/23 and 5/5/23, while DRIVING, the vehicle has stalled without warning. The engine completely shut off. Power steering and breaks stopped functioning properly making it VERY difficult to pullover and stop. Once pulled over, had to place the vehicle in park, completely turn off the electrical and restart the vehicle. No warning lamps or messages appeared before or after the incident. The vehicle has been displaying some issues starting recently, especially when using the push button. However, we have always been able to get it to start by inserting the key. This is an incredibly dangerous situation for the driver and any occupants as it has happened without warning while driving on highways which could very easily result in an accident if unable to pullover safely or stop if the breaks are not working. The vehicle has not yet been inspected, but we plan to get it inspected as soon as possible.

Vehicle has stalled numerous times while operating at high rates of speed 60+ mph in most cases. No prior warning or indication of stalling until vehicle no longer accelerates and then seconds later loses power steering. Usually I can get to the side of the road and pull out of traffic. However last night was not the case. I stalled in a construction zone, with concrete barriers on both sides. I pulled over as far as I could and was nearly hit multiple times by semis and other vehicles. I had my 4 children in the car with me and they are traumatized now. They were bawling because they thought they were going to get hit. We had a sheriff call for a tow truck which was not free. We were left stranded in the dark, in the cold, for an hour just this incident. It once was an issue that only happened occasionally. It happened 6 times this past week while I was out of state for holidays. This is my only means of transportation and having a newborn I have to be able to get around safely. I will state again NO warning prior, and no engine light after to diagnose the issue. Myself and my 4 children could have lost our lives last night. The officers who stopped could have lost their lives the passerby could have lost their lives. This vehicle is a death trap. They need to recall all of them to locate the real problem before tragedy strikes. I wouldn’t even give this vehicle away that’s how unsafe it is.

The contact owns a 2013 Chrysler Town and Country. The contact stated while driving 30 MPH and approaching a stop sign while depressing the brake pedal the vehicle failed to stop. The contact stated no warning light was illuminated. The contact stated she began to forcefully depress on the brake pedal and was able to stop and park the vehicle. The contact was able to continue driving the vehicle. The contact stated she continued to experience the failure. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated she continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 36,000.

Mileage: 36,000

What component or system failed or malfunctioned, and is it available for inspection upon request? While driving the entire engine and system shut off. All powered functions ceased and i was left to pull over with no power steering, the brakes didn't respond as well, signals weren't working either. Once pulled over I was able to restart the car with no issue, but the vehicle has continued to randomly lose all power, it seems to occur more frequently when when braking or slowing down. How was your safety or the safety of others put at risk? It was put at great risk as the car could have lost control and i was at limited capacity to correct with no engine power or other powered functions. Has the problem been reproduced or confirmed by a dealer or independent service center? Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning.

THE VANS POWER WOULD FLICKER ON AND OFF MULTIPLE TIMES. THE WINDSHIELD WIPERS WOULD TURN ON AND OFF. THE RADIO ON AND OFF. ALL DASH LIGHTS ON AND OFF. THEN DRIVING 26MPH ONE DAY IT DID THIS AND THE WHOLE ENGINE SHUT OFF WITH THE KEYS IN THE IGNITION WHILE DRIVING. I LOST ALL POWER, POWER STEERING, AND BRAKES! BATTERY WAS REPLACED AND THE ISSUES KEPT GETTING WORSE.

Mileage: 116,000

WHILE DRIVING ON THE INTERSTATE WHEN I LIFTED MY FOOT OFF OF THE GAS PEDAL IT STARTED TO JERK ON ME, THE CHECK ENGINE LIGHT STAYS ON AND THE ABS LIGHT WILL STAY ON, IT ALSO STALLS AT RANDUM ANYTIME WHILE DRIVING, EVERY 2 TO 3 YEARS I HAVE TO HAVE THE BRAKES AND THE ROTORS REDONE, I HAD THE CAMSHAFT SENSOR REPLACED AND WAS TOLD THAT THEY FOUND METAL FRAGMENTS ON THE SENSOR I EVEN SAW IT AND WAS TOLD THAT THAT USUALLY TELLS THEM THAT THIS IS A TIMING PROBLEM AND COULD BE THE PROBLEM FOR STALLING AND IF THAT DOESN'T WORK THEN IT WILL BE THE ENGINE, THE TIMING PROBLEM WILL COST AROUND $2000 ALONG WITH THE COST OF THE ENGINE IF ITS NOT THE TIMING,THEN THERE IS A EVAPORATOR CORE PROBLEM THAT IS COSTLY, THERE IS A MANIFOLD GASKET LEAK ALSO ANOTHER $1000,I'VE ALWAYS DONE THE SERVICE REPAIRS BUT THIS IS ALL TO COSTLY HATE TO DUMP IT BUT NOW I'M THINKING OF A DIFFERENT VEHICLE AND NOT ANOTHER TOWN N COUNTRY, WILL NEVER BUY AGAIN

Mileage: 118,600

WHEN COMING TO A STOP THE ENGINE WILL STALL. RADIO AND INSTRUMENT PANEL STAYS POWERED UP. BRAKES AND STEERING DO NOT WORK. IF THE VAN IS PUT INTO PARK AND THEN RESTARTED IT WILL WORK AGAIN. THIS ONLY OCCURS WHEN COMING TO A STOP AND NOT WHILE DRIVING AT ANY SPEED.

Mileage: 71,000

VAN HAS SHUT OFF RANDOMLY 4 TIMES NOW. THE FIRST THREE TIMES WAS WHILE SITTING STILL. IT STARTED RIGHT BACK UP THE FIRST TIME BUT TOOK AWHILE TO START UP THE SECOND TIME. THE THIRD TIME IT ALSO STARTED RIGHT BACK UP. THE LAST TIME IT SHUT OFF WHILE DRIVING THROUGH TOWN AT ABOUT 35 MPH. LOST ALL BRAKING AND STEERING. VAN WILL NOT START BACK UP.

Mileage: 50,000

I WAS DRIVING AND THE VAN SHUT OFF AND LOST ALL POWER WHEN GOING 60 MPH. I LOST CONTROL OFF THE BRAKES, POWER STEERING, ALL ELECTRICAL AND ENGINE POWER WAS GONE.

Mileage: 80,000

WHILE DRIVING VAN SHUT DOWN. ALL ELECTORAL WORKED BUT NO BRAKES OR POWER STEERING. LIKE THE KEY. WAS IN ACC NOT ON

Mileage: 129,000

2013 CHRYSLER TOWN AND COUNTRY STALLS WITH NOW WARNING OR ERROR CAUSE CAR TO LOSE POWER STEERING AND COAST TO A STOP. IT HAS HAPPENED WITH NO PATTER AT VARIOUS SPEEDS AND TYPES OF DRIVING. IT IS A VERY DANGEROUS AS IT HAS HAPPENED MANY TIMES OFTEN AT HIGHT SPEEDS AND IN TRAFFIC. I HAVE SEEN THAT MANY OTHERS HAVE HAD THIS SAME SAFETY ISSUE AND NO RESOLUTION HAS COME OF IT.

Mileage: 88,000

I'M NOT SURE WHAT EXACTLY HAPPENED, THE VEHICLE IS PENDING INVESTIGATION. I ATTEMPTED TO STOP THE VEHICLE, PRESSING THE BRAKES DOWN AS HARD AS POSSIBLE, AND THE VEHICLE WOULDN'T STOP. THE OTHER VEHICLE WAS HIT FROM BEHIND AT A LIGHT I WAS PROBABLY GOING AROUND 40 MPH. ALSO, WHEN WE FIRST BOUGHT THE VEHICLE IT HAD A HABIT OF TURNING OFF WHILE DRIVING. FINALLY GOT THAT FIXED. IT TURNED OUT TO BE THE MASTER POWER CYLINDER OR SOMETHING LIKE THAT.

Mileage: 100,000

CAR WOULD NOT STOP IMMEDIATELY WHEN BRAKES WERE APPLIED...PAID OVER $950 TO FIX. ALSO HAD OVERHEATING..REPLACEMENT OF HEATER HOSE THAT GOES TO FIREWALL. PART ALONE COST $250. OVERHEATING ON HIGHWAY.

MY WIFE WAS DRIVING 40 MPH AND THE ENGINE TURNED OFF. IT WAS 5 PM AND RUSH HOUR WITH CARS ALL AROUND HER. SHE NOTICED A WALGREENS COMING ON HER RIGHT. SHE HAD NO TURN SIGNAL TO ALERT THE DRIVER BEHIND HER. MY WIFE TRIED TO SLOW DOWN TO TURN BUT REALIZED THAT SHE HAD NO BRAKES. SHE TURNED INTO THE PARKING LOT AND HAD NO POWER STEERING. SHE HAD TO USE THE EMERGENCY BRAKE TO STOP. MY WIFE HAD BOTH MY SONS IN THE CAR WITH HER. SHE THEN PUT THE CAR IN PARK AND WAS ABLE TO TURN THE CAR BACK ON. THIS HAS HAPPENED TWO TIMES BEFORE THIS. EACH TIME I HAVE BROUGHT IT TO THE DEALER AND THEY SAY THERE IS NOTHING SHOWING UP AND IT DOESN'T DO IT WHEN THEY DRIVE THE VEHICLE. CHRYSLER WAS CONTACTED ON 4/1/19 AND THEY ISSUED A CASE NUMBER 58294804. THEY ASKED IF I WANTED TO GET IT FIXED OR A BUYBACK. I SAID BUYBACK. I CALLED ON 4/3/19 TO CHECK THE STATUS AND THEY SAID THEY ARE STILL INVESTIGATING.

Mileage: 81,400

VEHICLE SHUTS DOWN WITH NO ADVANCE WARNING! THERE ARE NO ERROR OR FAULT CODES STORED IN THE PCM. VERY DANGEROUS WHILE OPERATING ON THE HIGHWAY. THE VEHICLE IS TOTALLY DISABLED WHEN THIS OCCURS. THE CONDITION SEEMS TO BE A COMMON PROBLEM WITH CHRYSLER PRODUCTS AS DESCRIBED ON THE INTERNET. SOMEONE (FED. GOVT.) SHOULD IMMEDIATELY LAUNCH AN INVESTIGATION INTO THIS SERIOUS AND/OR DEADLY SITUATION. THE VEHICLE HAS APPROXIMATELY 74000 MILES ON THE ODOMETER. SOMEONE PLEASE HELP! TODAY IT HAPPENED THREE TIMES.

Mileage: 74,000

THE BRAKES FAILED WHILE IN RUSH HOUR TRAFFIC. WHILE AT A LIGHT SEVERAL CARS BACK THE BRAKE PEDAL WENT TO THE FLOOR. AT THE LIGHT I WAS ABLE TO GO TO THE LEFT BUT NO BRAKE. I WAS ABLE TO TURN OFF THE ROAD AND INTO A CONVENIENT STORE PARKING LOT TO STOP. I HAD TO GET A TOW TRUCK TO GET MY VAN AND ME HOME SAFE. IT WASN'T BRAKE SHOES! IT LOOKS LIKE IT WAS THE POWER BRAKE BOOSTER AS IN A RECALL #P14. MY VIN IS NOT IN THIS RECALL BUT SHOULD BE. PLEASE EXTEND THE TOWN & COUNTRY IN THIS OR ANOTHER RECALL. SEVERAL OWNERS HAVE THIS PROBLEM. HELP US PLEASE? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

Mileage: 82,150

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 45 MPH, THE HEADLIGHTS AND INTERIOR LIGHTING FAILED TO ILLUMINATE. IN ADDITION, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO ENGAGE. AS A RESULT, THE VEHICLE LEFT THE ROADWAY AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE RIBS, LUNGS, AND KNEES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED; HOWEVER, THE VEHICLE WAS REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.

Mileage: 38,000

ON MAY 9TH 2018 WHILE DRIVING THE CAR DOWN A TWO WAY STREET NOT FAR FROM A SCHOOL ZONE IT BASICALLY LOCKED BUT THE ENGINE WAS STILL RUNNING. THE VEHICLE WAS STILL IN MOTION BUT I COULD NOT STEER BECAUSE THE WHEEL WAS LOCKED, I COULD NOT STOP BECAUSE THE BRAKE DID NOT WORK, I ALMOST CRASHED AND DIED. I HAD TO JUMP A CURB TO SLOW THE VEHICLE DOWN AND AVOID ACCIDENTS. I WAS THEN ABLE TO TURN OFF THE VEHICLE. THIS IS EXTREMELY DANGEROUS AND SOUNDS LIKE DEFECTIVE PARTS IN THE VEHICLE THAT NEED TO BE REPORTED AS A RECALL TO THE MANUFACTURER. THE PUBLIC NEEDS TO KNOW AS MANY LIVES ON THE ROAD ARE AT RISK AND WE WANT ANSWERS AND THE PROBLEM RESOLVED BY THE MANUFACTURER.

Mileage: 83,000

WHEN ENGAGING PARKING BRAKE, PEDAL WENT ALL THE WAY TO THE FLOOR AFTER A LOUD SNAPPING NOISE. DEALER STATED ENTIRE PARKING BRAKE ASSEMBLY NEEDED REPLACING. VEHICLE WAS PARKED ON LEVEL SURFACE OF DRIVEWAY. VEHICLE AT APPROXIMATELY 64,000 MILES.

Mileage: 64,000

WHEN I DRIVE OVER ANY TYPE OF MODERATE OR ROUGH TERRAIN, MY CAR RATTLES OR MAKES A SOUND SIMILAR TO POPPING POPCORN.

Mileage: 71,000

THE INSIDE OF THE BACK ROTORS WERE SO CORRODED THAT THEY HAD TO BE REPLACED AT 38K MILES. THE ROTORS WERE SLIGHTLY WARPED AND THIS CONDITION IMPACTS THE DRIVER'S ABILITIY TO STOP THE VEHICLE UNDER NORMAL CONDITIONS. AFTER TALKING TO THE SERVICE MANAGER AND READING THE ONLINE COMPLAINTS, CHRYSLER IS AWARE OF THE PROBLEM BUT THEY ARE UNWILLING TO HELP WITH THE REPAIR TO FIX THIS DESIGN ISSUE. NOTE: I ONLY HAD 10% WEAR ON THE PARTS THAT NEEDED TO BE REPLACED AND THIS VAN WAS INSPECTED IN FEBRUARY BY A NYS INSPECTOR AND NO DEFECTS WERE FOUND.

Mileage: 38,000

WHILE DRIVING AT ABOUT 15 TO 20 MPH THE ENGINE SHUT OFF WITH NO STEERING ASSIST OR BRAKING AID OR ANYTHING POWERED. AFTER COASTING TO A STOP AND SHIFTING INTO PARK THE ENGINE STARTED NORMALLY. THERE WERE NO WARNING LIGHTS OR OTHER INDICATORS OF A PROBLEM. IT WAS LIKE THE SWITCH HAD SIMPLY BEEN TURNED OFF EXCEPT THAT IT WAS PHYSICALLY STILL IN THE RUN POSITION AND HAD TO BE TURNED TO OFF TO ATTEMPT TO RESTART THE ENGINE.

Mileage: 82,379

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO STOP THE VEHICLE AND A CRASH OCCURRED. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS DID NOT RESTRAIN THE CONTACT AND PASSENGER. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK AND SPINE. THE PASSENGER SUSTAINED INJURIES TO THE LEFT SHOULDER, NECK, AND IMPLANTS. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000. ...UPDATED 06/22/16 * BF THE CONSUMER ALSO STATED HE WAS UNSUCCESSFUL AT GETTING THE RECALL REGARDING THE REAR WINDOW SWITCH RECTIFIED. HE WAS INFORMED THE PARTS WERE NOT AVAILABLE. UPDATED 06/28/16.*JB

Mileage: 36,000

TL* THE CONTACT OWNED A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE CONTACT CRASHED INTO A DEER ON THE FRONT DRIVER SIDE OF THE VEHICLE. THE BRAKE PEDAL WAS DEPRESSED BUT HESITATED TO STOP THE VEHICLE. THE SEAT BELT PRETENSIONER FAILED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES TO LOWER BACK, NECK AND LEGS THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000. UPDATED 02/23/16*LJ THE CONSUMER STATED THERE WAS A SECOND PERSON INJURED. UPDATED 02/24/16.*JB

Mileage: 34,000

WHEN I WAS DRIVING IN REVERSE AFTER MAKING A U TURN THE BRAKE LOCK UP ON ME CAUSING THE CAR TO ROLL. IT WAS SO DANGEROUS I HAD ABSOLUTELY NO CONTROL OF THE CAR. THERE ARE WORSE CASES, WHEN IM DRIVING UP A HILL IMAGINE THAT...... I JUST ROLLED DOWN THE HIIL, I THOUGHT IT WAS OVER.

Mileage: 12,200

POWER BRAKE BOOSTER HAS GONE BAD ON A 2013 VEHICLE. I HAVE SPOKEN WITH OTHER OWNERS WHO HAVE THE SAME PROBLEM. THE CURRENT RECALL #P14 - SAFETY RECALL - BRAKE BOOSTER / 2011-2014 (WD) DODGE DURANGO AND (WK) JEEP GRAND CHEROKEE, NEEDS TO BE EXPANDED TO COVER THIS. THE BOOSTER WENT OUT ON MY CAR WHILE I WAS IN MOTION ON A ROADWAY THAT WAS UNOCCUPIED BY OTHER DRIVERS AT THE TIME. LUCKILY, I WAS ABLE TO BRING THE CAR SAFELY TO A STOP.

Mileage: 105,000

PULLED INTO PARKING LOT, BRAKES FELT FUNNY, MADE TURN INTO PARKING SPACE AND BRAKES FROZE, RESULTING INTO MY HITTING SIDE OF STORE BUILDING - RUSHED TO TRAUMA CENTER. BAGS DID NOT DEPLOY, GOING VERY SLOW. VERY FRIGHTENING.

Mileage: 7,600

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 25 MPH AND ATTEMPTING TO ENGAGE THE BRAKES, A GRINDING NOISE EMITTED FROM THE VEHICLE BEFORE IT CAME TO A STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE ROTORS AND BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

Mileage: 45,000

I WAS TRAVELING AT 20 MPH AND TURNED RIGHT ONTO ANOTHER STREET. IN MID-TURN, THE ENGINE CUT OFF WITHOUT WARNING AND ALL POWER STEERING AND POWER BRAKES FAILED. I NEARLY MISSED A CAR ON THE CORNER AS THE CAR TURNED. BECAUSE I WAS UNABLE TO BRAKE, I AM NOT SURE HOW THE VAN STOPPED WITHOUT ANY RESPONSE FROM THE BRAKES. ONCE I CAME TO A STOP, I PUT THE CAR BACK INTO PARK AND RESTARTED THE CAR. WE BOUGHT THIS CAR NEW ON 2/13/2013 AND HAVE NOT HAD THIS PROBLEM BEFORE. WE DO SEE REPORTS OF MANY CHRYSLER TOWN AND COUNTRY VANS AND DODGE CARAVANS REPORTING THIS PROBLEM GOING BACK TO 1996, WITH SOME RECALLS ALONG THE WAY. IT APPEARS THAT THIS IS AN OLD ISSUE THAT HAS NOT BEEN PROPERLY ADDRESSED BY CHRYSLER. *TR

Mileage: 27,880

?LAST MARCH I WAS DRIVING ON HIGHWAY IN RUSH HOUR, 60 ? 65 MPH. VAN SHUTS OFF, BREAKS DO NOT WORK, AND STEERING WHEEL IS LOCKED. ALL I COULD DO IS WAIT UNTIL THE VAN COASTED TO A STOP; I PUT IT IN PARK AND THEN STARTED IT BACK UP AGAIN IN ORDER TO EXIT THE EXPRESSWAY. ?TOOK THE VAN IN. THEY KEPT IT FOR OVER A WEEK AND THEN TOLD ME THAT THEY REPLACED SOMETHING WITH THE BRAKES AND NOW IT IS WORKING FINE. ?(11/04/14), I WAS ON VACATION IN OHIO. GOING 40 MPH AND THE SAME THING HAPPENED. AGAIN, I WAS LUCKY AND NO ACCIDENT. ?TOOK THE VAN TO NEAREST DEALERSHIP. THEY CHARGED ME $79 TO CHECK OUT THE CAR ? AND THEY DID NOT FIND ANYTHING. I WOULD HAVE THOUGHT THAT WOULD HAVE BEEN A COVERED CHARGE. ?CHRYSLER ?ESCALATED MY TICKET TO CORPORATE? AND THEY ALSO ASKED ME IF I FELT SAFE DRIVING MY VAN HOME. I DID NOT FEEL SAFE ? BUT REALLY DID NOT SEE A CHOICE BECAUSE ALL THE DEALERSHIP AND THE SURROUNDING CAR RENTAL PLACES HAD TO OFFER ME WAS A SMALL CAR AND I HAD 3 PEOPLE, LUGGAGE AND A WHEELCHAIR TO GET HOME. ?I DROVE SIDE ROADS HOME ? THE TOTAL TRIP TOOK ME AN ADDITIONAL 9 HOURS INSTEAD OF 4.5. (11/06/14) THE CAR SHUT DOWN AGAIN ON ME ? NO ONE WAS ON THE ROAD AT THE TIME. ?(11/07/14) RAY LAETHAM DEALERSHIP IN GROSSE POINTE, MICHIGAN. ?11/12/14 DEALERSHIP ASKED SEVERAL QUESTIONS ABOUT THE CAR AND SAID THE ENGINEERS AT CHRYSLER HAVE GIVEN THEM ADDITIONAL THINGS TO TRY ?11/14/14 DEALERSHIP TELLS ME I CAN PICK UP MY VAN. ENGINEERS HAVE DECIDED THAT IT MUST HAVE BEEN THE E85 GAS THAT I HAD BEEN USING "WHICH HAS BEEN KNOWN TO CAUSE PROBLEMS" EVEN THOUGH THAT IS THE GAS THAT I WAS TOLD TO USE. HOPEFULLY I WILL SURVIVE THE LAST 6 MONTHS OF MY LEASE. I HAVE A VAN THAT I CANNOT DRIVE MY FAMILY IN. *TR

Mileage: 15,000

WHEN DRIVING IN THE MOUNTAINS OF COLORADO AND GOING DOWN A STEEP INCLINE WHEN I APPLIED THE BRAKES TO SLOW DOWN THE CAR SHUDDERED LIKE IT WAS GOING TO FALL APART, SCARED MY WIFE AND GRANDCHILDREN BADLY, AFRAID TO DRIVE IN THIS CAR NOW. APPEARS T O BE A PROBLEM WITH THE ROTORS OVERHEATING AND WRAPPING PER TWO BRAKE SPECIALIST I TOOK THE CAR TO. CALLED CHRYSLER AND THEY WANT ME TO TAKE IT INTO THE DEALER TO HAVE BRAKES CHECKED OUT, BUT WANT TO CHARGE ME A DIAGNOSTIC FEE UP FRONT AND WONT DO A FREE BRAKE INSPECTION FOR A VERY POSSIBLE BRAKE ROTOR DEFECT (CHEAP ROTORS?) I DON'T HAVE THE MONEY FOR THE UPFRONT DIAGNOSTIC FEE AS I WAS LAID OFF A YEAR AGO. THEY WILL NOT FOREGO THE UPFRONT FEE SO I AM STUCK WITH PERHAPS A FAULTY BRAKE SYSTEM. THIS DEFINITELY SHOULD BE LOOKED INTO AS A SAFETY PROBLEM. THE CHRYSLER CASE NUMBER WAS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 17,564

MY VAN WITH 18,000 MILES WENT IN FOR SERVICE AND I WAS TOLD THAT THE GRIND I FEEL IN MY BRAKES OF MY CHRYSLER TOWN AND COUNTRY WAS DUE TO 'WARPED' ROTORS. THE BRAKE PADS WERE FINE, BUT THE ROTORS WARPED DUE TO EXCESSIVE HEAT CREATED WHEN I USE THE BRAKES! I AM CONFUSED, WHAT ARE BRAKES FOR? I PAID TO HAVE MY ROTORS CUT, ONLY BECAUSE I NEED THIS VAN TO TRANSPORT YOUNG CHILDREN, IT IS AND HAS BEEN A PROBLEM FOR YEARS WITH CHRYSLER VANS THAT THE BRAKES NEED TO BE REPLACE WAY BEFORE THE NORM. CHRYSLER SHOULD BE FORCED INTO A RECALL. THE CONSUMER SHOULD NOT HAVE TO PAY FOR PARTS AND LABOR WHEN IT IS OBVIOUS THERE IS A PROBLEM HERE. I WOULD THINK THAT 9 TIMES OUT OF 10 A VAN IS PURCHASED BECAUSE OF KIDS!! SHAME ON CHRYSLER FOR ALLOWING OUR KIDS TO BE PASSENGERS IN VANS WITH FAULTY PARTS! *TR

Mileage: 18,000

THE MICHELIN TIRES, ENERGY SAVER A/S ARE DEFECTIVE AND DRY ROTTING CAUSING A POTENTIAL BLOWOUT AND ACCIDENT. THE ACCELERATOR IS POSITIONED TOO FAR FORWARD AND THE BRAKE IS POSITIONED TOO FAR BACK, CAUSING THE FOOT TO SLIDE UNDER THE BRAKE WHEN CHANGING OVER FROM ACCELERATION TO BRAKING. A VERY SERIOUS PROBLEM AND DEFECT IN THE DESIGN AND WORKMANSHIP OF THIS VEHICLE. *TR

Mileage: 19,006

RENTED A MINIVAN FROM AVIS AT SLC AIRPORT LATE JULY 2013. ON THE HIGHWAY IMMEDIATELY AFTER LEAVING THE AIRPORT MY KNEE BUMPED THE MASS OF KEYRING OBJECTS AND TURNED THE ENGINE OFF AS I WAS JUST GETTING UP TO 60MPH. I NOTICED THE VEHICLE SLOWING DOWN AND DETERMINED I HAD ACCIDENTALLY SHUT IT DOWN. IT WOULD NOT START. I SHIFTED TO NEUTRAL AND RESTARTED THE ENGINE, SHIFTED BACK TO DRIVE. ONLY ONE OF THE 5 PASSENGERS EVEN NOTICED THE SLOWDOWN. UNDER DIFFERENT CIRCUMSTANCES THIS COULD HAVE RESULTED IN AN ACCIDENT. IF IT IS THE PRACTICE OF RENTAL COMPANIES TO BIND KEYS LIKE THIS THE PROBLEM COULD BE WIDESPREAD AND MAY HAVE RESULTED IN AN ACCIDENT ALREADY, THUS THIS REPORT. GIVEN MY EXPERIENCE I BELIEVE THE PRACTICE OF BINDING ALL THE KEYS AND OTHER PLASTIC DOO-DAHS WITH A STIFF WIRE CABLE TO BE AN ACCIDENT IN THE WAITING. IN MY CASE THE SEAT WAS A LITTLE FORWARD AND I MOVED IT BACK A COUPLE OF INCHES TO AVOID HAVING THE KEYS DANCE ON MY KNEE AS WE DROVE. AT A STOP I CUT THE WIRE RING AND PUT ALL THE EXTRAS IN THE GLOVE COMPARTMENT AND CONTINUED THE TRIP WITH A SINGLE FOB-KEY. THE KEYS: I WAS GIVEN SET OF KEYS BOUND BY A WIRE CABLE. TWO FOBS, TWO SPARE KEYS (NORMALLY INSERTED IN THE FOBS) , THREE PLASTIC ADD-ONS (ONE HELD A PAPER SLIP IDENTIFYING THE VEHICLE, ONE AVIS CALL NUMBER AND ONE MACYS LOYALTY CARD) I HAVE NO ISSUES WITH THE VEHICLE AS IT WORKED FINE, NOR WITH THE RENTAL COMPANY AS THEIR SERVICE WAS ALSO FINE. I DO TAKE ISSUE WITH THE PRACTICE OF BINDING THE KEYS WITH A WIRE CABLE THAT MUST BE CUT (LEATHER-MAN TOOL IN MY CASE) TO DRIVE SAFELY. I SUSPECT MOST RENTERS WILL NOT HAVE A TOOL HANDY NOR RISK THE WRATH OF THE RENTER IN CUTTING THE WIRE CABLE. NOTE I TOOK A FEW PICTURES OF THE KEY RING AND OBJECTS SHOULD IT BE USEFUL. TO AVIS CREDIT THEY WERE HAPPY TO HAVE ALL THE KEYS RETURNED AND WERE NOT CONCERNED I'D CUT THE CABLE. *TR

Mileage: 10,000

(THE FOLLOWING IS QUOTED FROM THE DEALER WORK SHEET): "C/S WHILE DRIVING WAS PULLED OVER BY ANOTHER MOTORIST AND WAS TOLD THAT SMOKE WAS COMING FROM RIGHT REAR WHEEL AREA. HAS HEARD RUBBING NOISE FROM THIS AREA PREVIOUS TO THIS EVENT. (NOTE THAT NO ACTION WAS TAKEN THIS FIRST TIME. VEHICLE HAD APPROX. 1,000 MILES) CHECK AND ADVISE. TEST DROVE CHECK FOR TSB AND RACK AND INSPECTED: FOUND BOTH REAR BRAKES GOT HOT. CALIPER(S) ARE STICKING. (HAD THIS PROBLEM OCCURRED ON A FREEWAY AT 60 - 70 MPH IT COULD WELL HAVE BEEN A VERY DIFFERENT OUTCOME.) REPLACE REAR BRAKES, PADS, ROTORS AND CALIPERS." AN IRONIC SIDE ;NOTE: WE WERE PROVIDED WITH A 2011 CHRYSLER 200 VIN: [XXX] WITH 34,972 MILES. AS WE WERE RETURNING THIS VEHICLE I HAD TO MAKE A FAST STOP. AND THE RIGHT FRONT BRAKE MADE GRINDING NOISE AND LOCKED UP MOMENTARILY. I REPORTED THIS TO THE SAME DEALER.... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 5,252

AS I WAS BACKING OUT OF A PARKING SPACE, I LOST POWER STEERING AND POWER BRAKES. STEERING WAS VERY STIFF AND BRAKES WERE HARD. IT WAS SIMILAR TO WHEN THE CAR STALLS, BUT THE CAR WAS STILL RUNNING. I PUT THE CAR IN DRIVE AND ATTEMPTED TO PULL FORWARD. STILL NO POWER STEERING OR POWER BRAKES. I PUT THE CAR IN PARK AND NO CHANGE. I TURNED OFF THE VEHICLE, WAITED A MINUTE OR TWO AND THEN RESTARTED IT. CAR WAS FINE THEN. WHEN THIS OCCURRED, NO INDICATORS LIT ON THE DASH. I TOOK THE CAR TO THE DEALER AND THEY WERE UNABLE TO REPLICATE THE PROBLEM OR DETERMINE ANY CAUSE OF THE PROBLEM. THEY DID NOT TEST DRIVE THE CAR, AS IT STILL HAD THE SAME MILEAGE AS WHEN I DROPPED IT OFF. *TR

Mileage: 10,266