2014 CHRYSLER TOWN AND COUNTRY Air Bags Problems

We were getting in to the vehicle, the vehicle was parked, and when we were getting in, the side aire bag exploded, hitting my daughter on the face, the car never was in a accident, it wasn’t hit by nothing, the car wasn’t moving, when they exploded, smoke was coming from there

Left Rear sliding door shut door stuck in locked position and will not unlock manually or by powering. Air bag light stays on.

Vehicle engine exploded in the middle of the night. Car would remote start on its own as I would lock the doors and walk away prior to the incident. Also the airbag light would come off and on. Notice the day of the incident that the dimmer would disappear and reappear. Very strange I thought. The house could've burned down while we were sleeping. If it wasn't for our neighbors and the quick response of those firefighters it could've possibly burned the house down while we were in there sleeping. The van was picked up by the insurance company two days ago. Not sure what happened as far as it being inspected yet. They have given me the silent treatment. Went to a Chrysler dealership, not where I bought it. This van has had one recall done in 2015. Rear quarter vent window switch.

The driver's side active restraint headrest deployed unexpectedly while parked. The vehicle has never been in an accident. Upon inspection, I can see where there are plastic retaining holes that that had a metal retaining pin in it cracked. The metal pin was still in its clip. The vehicle is drivable and available for inspection. The vehicle was parked and unoccupied when the head restraint went off. No injuries were incurred. However in order to drive the vehicle now, the seat back must be adjusted back making the driving position awkward. Neither the vehicle nor the component has been inspected by anyone at this time. There were no warning lamps or messages presented prior to the issue. I did recently notice that the back plastic cover on the headrest was askew and figured it had been bumped loose by a rear rider at some time. However, it now seems that this was showing the weakening and deformation of the plastic retaining parts that were holding the metal pin.

I was adjusting the headrest and the active headrest Broke Free and released. No excessive pressure just a standard adjustment.

The contact owns a 2014 Chrysler Town and Country. The contact stated that while driving at 45 MPH, she crashed into the rear of a stopped Tesla, which crashed into another unknown vehicle. The floor air bag deployed and struck her knees. The driver's side air bag deployed. The passenger-side airbag deployed backward and struck the front windshield. No warning lights illuminated. The driver's side seat belt fractured. The passenger side seat belt was locked in its original position. The contact was able to continue to drive. A police report was filed. There were no reported fires. The contact sustained bruises to her chest and knees, but medical attention was not provided. The local dealer was not contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 84,135.

Mileage: 84,135

Wife was driving down the road and side airbags deployed without cause.

I was driving in normal conditions and as i went over railroad tracks, which were not overly bumpy, the driverside headrest hit me in the back of my head while driving. It appereared to be popped out. Took it to our mechanic and the plastic that holds the retainer pin is broken, which caused the headrest to spring forward.

The steering wheel controls stopped working. Had a mechanic look at it and said it was the clock spring contacts were compromised.

Drivers Headrest Airbag went off unexpectedly causing minor whiplash to myself, the driver and causing uncomfortable head placement and high repair costs.

The front passenger headrest activated with no cause. It exploded out luckily no one was in the seat. It is a known problem with chrysler. When I contacted the company as for as the safety warranty goes, they said I missed it by two weeks. It exploded due to faulty equipment. It is literally a time bomb waiting to go off. The driver side has not gone off, but I am afraid it will deploy when driving down the road and hit me in the back of the head. I followed up with the manufacturer but never head anything back. I purchased part out of pocket to replace.

Active head rest deployed without collision (or even being hit slightly).

The passenger side head rest basically exploded it felt as if we had been rear ended but were not. It threw my head forward my seatbelt locked around my chest and neck we were in stop and go traffic so moving very slowly. My husband was driving he and I had no idea what happened we pulled over and examined it then i used my phone to look it up online. The head rest is supposed to have a safety mechanism similar to an air bag so that on impact it is supposed to release with a spring and bounce back to help prevent neck injury. However I found that Chrysler among other manufacturers opted to use a plastic and aluminum pin system which has been proven to just "let go" for no reason thankfully it was not the driver's side because we would have gone off the road or struck the vehicle in front of us. I had a headache and neck and upper neck pain for a few days but without health insurance i didn't get seen. We are only looking at getting this repaired i have attempted to contact a local dealership to fix it as it is still separated and looks awful. This is a safety issue and we should not have to pay for this repair. We financed the van in June and will be paying for it for the next few years. Thankfully nothing more serious did not happen when it malfunctioned

I drive for Lyft and Uber and have had this vehicle spontaneously shut down while I am driving. I have had three places check it and it is NOT the starter, battery, or alternator. I have replaced the ECU and other items and the mechanics cannot tell me what's wrong. Furthermore, there are NO codes that show on the vehicle. The vehicle on the way to the mechanic shut down in traffic and as per usual, started back up and the traction control light came on. When the mechanic disconnected the positive cable on the battery to check the alternator, battery, and starter the code disappeared and the car drove fine on the way home. I have lost a lot of wages due to this issue and now I am afraid to drive the car. I have seen on several forums that this was an issue in the 2011 recall and now it is happening yet again. My car is a 2014 and others are both older and younger, all suffering from this same very scary detail. I hope I am not injured, nor anyone else will be injured, due to this issue. Mechanics are stumped with the problem. I have contacted an attorney and my next step is to call Chrysler but I do not expect them to address this issue unless or until many people die, are injured and then they get sued. Please let me know what, if anything, else I should do. I am putting you on notice of the issue and it's being widespread. In order to make sure I cover all my bases, this issue has happened now about 4x a week, it is not predictable, nor is it consistent with how fast or how slow I may be driving. I have had plenty of gas in the engine.

Passenger Side Headrest literally exploded open due to a broken plastic tab. I was only mildly injured but definitely felt the after effects in my neck and back. Definite Safety concern. I'm worried the driver side headrest will do the same thing as we are driving. Absolutely should be a safety recall.

Active headrest deployed without collision

Passenger headrest violently exploded forward without warning while car was parked and running with no passenger seated. Should be recalled!!!!!!!

Driver captain seat head rest deployed on it’s own without an accident. Fortunately, I was sitting in the parked when it deployed….no injury just scared me. Electrical: I’ve been dealing with a parasitic drain no my battery. I have these amber lights around my light switch, around my overhead console, around my inverter power outlets in the rear and around other dash controls. You can only see it at night. Dodge said it was because of a failing radio. I disconnected the radio, waited until it got dark, and the lights were still on. Pulling the M12 fuse (30 amp) the power drain stopped and the amber lights go out. I’m unclear what’s causing the additional drain. On the internet I keep running a cross bad TIPM’s for sporadic electrical issues and power drains that happen. May trade it.

Since I bought this vehicle from A from a used dealer as is, the passenger restraint indicator on the dashboard comes on and off, the tire pressure warning indicator, even after proper inflation will not turn off and the passenger head restraint popped out forward almost a year ago.

The safety feature of the front row headrest released during transit. Upon inspection it was found that the plastic retaining arms failed releasing the tension arm which controls the safety feature of the part. No one was injured in this instance but it represents a substantial safety issue particularly because it occurred as part of the safety features of a large capacity family vehicle. The failed piece could easily lead to death or injury. The premature release of the headrest tension was very loud and constituted a major distraction. In the event of this happening to the driver while in motion it could cause injury to the driver which may, in turn, result in injury to other passengers if a wreck occurs.

Airbag light keeps turning on and off all the time. This is a very serious issue. It is also happening on my other vehicle which happens to be the same year and also made by Chrysler (Jeep) I need help. I already contacted dealership about but didn’t get any help.

Airbag light is on as well as periodic sound alert. Safety aspect I am unsure as I do not see any recall on the vehicle. Dealer wants too much money to inspect but says the car is fine to drive. Online reports contradict this information. No other issues present with vehicle.

While driving at highway speed the front passenger side headrest deployed into its crash position. There was no collision, the vehicle was at was at highway speed. The front passenger’s head was whipped forward, causing neck pain.

The driver headrest popped out and struck me in the back of the head, nearly caused me to crash. I've seen online this is a previous reported issue, however no recalls. This is very dangerous and I was traveling with me one year old...

Driving down the road about 3 or 4 months ago driver head rest blew apart hit me in the back of the head. About 3 days ago my son was getting something out of the glove box and passanger headrest blew apart lucky he was far enough away it barley touchex him. No accidentshappend just randomly went off. Started to read abouy it. And their is a safty lawsuit going with no recall yet. Very unsafe

Headrest deployed without reason. Was stopped at a light, not moving, and head ready deployed and hit me in the head.

While my wife was driving down the highway heading home from work the front passenger seat headrest exploded. She said the explosion was so loud and startling that she almost wrecked. Had there been a passenger or it been the drivers seat there could have been serious head or neck injuries. Upon looking at the exposed headrest it appears that the plastic that holds the latch bar in place is weak and ripped out.

The driver side AHS headrest, which is both part of the seat and the airbag system, decided to activate without warning. I know these can be reset but, upon checking out the inside, it is clear that some plastic components have failed, allowing it to activate for no reason. I have researched this and read where Chrysler knows this is a problem but they have not recalled the vehicles, due to this faulty material. I can't afford $1000 headrest because it's faulty.

I bought my chrysler 2014 town and country a year ago used. The drivers seat headrest deployed a couple days ago. It didn't deploy while driving, I had just noticed it looked different. Split open one day. The plastic inside is broken. There were no messages about anything being activated for the headrest. Only the drivers side deployed. If this would've happened while I was driving it could have caused an accident.

THE DRIVER SIDE HEADREST DEPLOYED WITHOUT COLLISION OR BEING INVOLVED IN AN ACCIDENT. IT WAS DEPLOYED ONE DAY WHEN I GOT IN THE CAR. IT IS NOW DETACHED AND CANNOT BE PUT BACK ON. PLASTIC PARTS INSIDE THE HEADREST SEEM TO HAVE BROKEN. IT FEELS UNSAFE TO DRIVE WITH EXPOSED METAL PARTS BEHIND MY HEAD.

Mileage: 70,000

GOING 65MPH ON MAJOR HIGHWAY WENT OFF ROAD TAKING OUT MULTIPLE BIG CONCRETE IN GROUND SIGNS. THEN WENT ON 2WHEELS SLAMMED BACK DOWN IN A DOWN HILL MEDIAN. NO AIRBAGS WAS DEPLOYED. TOWN & COUNTRY TOTAL LOSS. ENTIRE FRONT END DAMAGED AND BACK PASSENGER AXEL & WINDSHIELD HUGE CINDER BLOCK TYPE HOLES WITH SHARDS OF GLASS EVERYWHERE EVEN IN OUR EARS! NO AIR BAG DEPLOYED OR ATTEMPTED. I HAD ALMOST HALF TANK GAS NOW EMPTY LIGHT IS ON.

Mileage: 93,000

CAR JUST PARKED IN PARKING SPOT AND PASSENGER TOOK SEATBELT OFF AND STARTED TO PULL DOOR LEVER. PASSENGER HEADREST AIRBAG BURSTED OPEN, KNOCKING THE PASSENGER HEAD FORWARD. HEADREST MADE A LOUD BANG. THE MOTION AND FORCE OF THE HEADREST BANGED AGAINST THE BACK OF PASSENGER HEAD CAUSING INSTANT HEADACHE AND WHIPLASH.

Mileage: 85,000

THE DRIVER SIDE HEADREST'S AIRBAG DEPLOYED WITHOUT ANY PARTICULAR REASON. THE VAN WAS PARKED IN THE DRIVEWAY, AND MY WIFE WAS TAKING OUT HER BAG FROM THE PASSENGER SECTION WHEN SUDDENLY THE HEADREST DEPLOYED.

Mileage: 64,000

THE AIRBAG LIGHT ON THE INSTRUMENT PANEL WILL RANDOMLY ILLUMINATE AND DING AS IF THE AIRBAG HAS FAILED. THIS HAPPENS AT RANDOM AND UNDER NO SPECIFIC CIRCUMSTANCES WHILE DRIVING ON THE ROAD. THIS CONCERNS ME FOR THE FACT I FEAR THE AIR BAGS WILL NOT DEPLOY IF AN ACCIDENT OCCURS.

Mileage: 15

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE PASSENGER AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHETHER OR NOT THE SEAT WAS OCCUPIED. THE CONTACT TOOK THE VEHICLE TO MIDWAY CHRYSLER DODGE JEEP RAM (219 2ND AVE E, KEARNEY, NE 68847, (888) 655-0410) WHERE THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY A $300 DIAGNOSTIC FEE TO INSPECT THE VEHICLE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

I WAS DRIVING A SOLID 40 SOME MPH AND HIT A DEER HEAD ON WITHOUT HITTING BRAKES SO DIRECT IMPACT. THE DEER WAS HUGE WEIGHING APPROX 300-325 LBS. WHY DIDN'T THE AIRBAGS DEPLOY

Mileage: 110,000

THE AIRBAG LIGHT ON OUR TOWN AND COUNTRY COMES ON FROM TIME FROM TO TIME, BUT SEEMS TO GO OFF AFTER DRIVING THE VAN FOR A WHILE. EVERY TIME WE HAVE TAKEN IT INTO THE DEALERSHIP, THE LIGHT WILL BE ON BUT BY THE TIME WE GET TO THE DEALERSHIP 30 MILES AWAY THE LIGHT IS OFF. WITH THE LIGHT OFF THE DEALERSHIP CANNOT DIAGNOSE THAT PROBLEM. I AM CONCERNED THAT THIS IS A SAFETY ISSUE IN THE CASE THE AIR BAGS ARE EVER DEPLOYED. THIS HAS BEEN GOING ON FOR THE LAST COUPLE OF YEARS.

Mileage: 60,000

I WAS DRIVING ON THE HIGHWAY (GOING AT LEAST 65 MPH) AND THE HEADRESTS ON THE FRONT PASSENGER SEAT EXPLODED. THE AIR BAG LIGHT ON THE DASH HAD BEEN GOING ON AND OFF FOR THE PAST 2 WEEKS, I NOTIFIED CHRYSLER VIA TELEPHONE WITH NO RESPONSE. ABOUT 1.5 WEEKS LATER THE AIRBAG LIGHT RETURNED ON (INTERMITTENTLY) AND THEN I HEARD ANOTHER LOUD "POP" IN THE DRIVERS SEAT BUT NOTHING EXPLODED OPEN.

Mileage: 100,000

AIRBAG DASH SIGNAL INTERMITTENTLY ILLUMINATES. IT SEEMS TO BE RELATED TO A SENSOR IN THE DRIVER SEATBELT. WAS GIVEN AN ESTIMATE OF $375. IT CHIMES WHEN I TURN THE WHEEL. I'M NOT CONFIDENT THAT THE AIRBAG WILL SAFELY DEPLOY IF IN AN ACCIDENT

SUSPENSION RATTLES, SHOCKS AND STRUTS RATTLE, HAVING TROUBLE STARDING ENGINE ON OFTEN, REMOTE START FAILS WITH NO INDICATION OF LOW BATTERY, ENGINE STALLS BEFORE STARTING. CHECK ENGINE LIGHT ON, AIRBAG LIGHT ON.

TWICE THIS YEAR, AIR BAG INDICATOR ILLUMINATED ON DASHBOARD. IN JANUARY, THE PASSENGER SIDE SEATBELT ASSEMBLY NEEDED TO BE REPLACED. NOW IN SEPT, THE AIRBAG INDICATOR CAME ON AGAIN. THIS TIME THE SEATBELT AND WIRING ASSEMBLY NEEDS REPLACED ON THE DRIVER SIDE. THE REPAIRS TO THESE SAFETY FEATURES ARE COSTING >$1200 THIS YEAR. THE VEHICLE IS 5 YEARS OLD.

I HAVE HAD ISSUES WITH MY AIR BAG LIGHT COMING ON OVER THE LAST YEAR. I TOOK IT TO A DEALER IN ILLINOIS IN SEPTEMBER AND THEY GOT IT TO SHUT OFF BUT IT STARTED GOING ON AND OFF A COUPLE OF MONTHS AGO AND NOW IT IS ON PERMANENTLY.

Mileage: 100,000

THE AIRBAG LIGHT ON THE INSTRUMENT PANEL WILL RANDOMLY ILLUMINATE AND DING AS IF THE AIRBAG HAS FAILED. THIS HAPPENS AT RANDOM AND UNDER NO SPECIFIC CIRCUMSTANCES WHILE DRIVING ON THE ROAD. THIS CONCERNS ME FOR THE FACT I FEAR THE AIR BAGS WILL NOT DEPLOY IF AN ACCIDENT OCCURS.

Mileage: 75,000

CAR PARKED AND OFF IN DRIVEWAY. AFTER EXITING VEHICLE BUT BEFORE CLOSING DOOR, DRIVERS HEADREST POPPED AND FRONT SECTION SEPARATED FROM REAR SECTION ON RIGHT SIDE. VISUAL INDICATION OF PLASTIC BRACKET SHEARED. NO POWER ON VEHICLE. UPON TESTING IGNITION ASSOCIATED AIRBAG LIGHT ILLUMINATED INDICATING FAILURE OF AIRBAGS OR AHR. NO COLLISIONS IN VEHICLE HISTORY OR ASSOCIATED WITH EVENT. NO DEPLOYMENT OF PASSENGER AHR.

Mileage: 54,000

NUMBER ONE THE ENGINE HAS BEEN REBUILT TWICE BECAUSE OF ENGINE MISFIRE. ALSO THE GAS PEDAL SOMETIMES GETS STUCK WHICH IS DANGEROUS . AND NOW THE AIR BAG SENSOR HAS BEEN ON AND THERE IS NO REASON FOR IT TO BE ON. I HAVE DONE RESEARCH AND THERE ARE A LOT OF COMPLAINTS WITH THIS MODEL OF VEHICLE IN REGARDS TO THE AIR BAG SENSOR. IT IS THE FRONT AIR BAG SENSOR THAT IS ON. I NEED THIS REPAIRED . IT IS A VERY SERIOUS SAFETY ISSUE AS I DON'T EVEN KNOW IF THE AIR BAG WILL WORK CORRECTLY

Mileage: 108,469

TAKATA RECALL. .ON 04/03/2019 APPROXIMATELY 3:45 PM I WAS ON A CITY RESIDENTIAL STREET MOVING AT 30 MPH. I WAS COMING UP TO A STOP SIGN GOING DOWNHILL AND I PRESSED ON THE BRAKE PEDAL AND IT WENT TO THE FLOOR. I PRESSED AGAIN AND THE SAME THING HAPPENED I PUMPED THEM SEVERAL TIMES AND NOTHING. I WENT THRU THE STOP STREET AND ANOTHER CITY BLOCK AT A DEAD END I HIT A GUARD RAIL HEAD-ON AND TORE IT COMPLETELY OUT. I WENT 100 FEET INTO A WOODED AREA AND TORE OUT MANY TREES ABOUT 1 - 2 INCHES IN DIAMETER. I CAME TO AND ABRUPT STOP AGAINST FOUR TREES ABOUT 3-5 INCHES IN DIAMETER. NONE OF THE AIRBAGS DEPLOYED AND THE SEAT BELTS DID NOT LOCK.. I AM A RETIRED POLICE OFFICER SO I PAID ATTENTION TO WHAT WAS HAPPENING. I CALLED 911 AND GOT THE POLICE ON THE WAY. REPORT # [XXX]. WHILE I WAS WAITING I TRIED THE BRAKES AGAIN AND AFTER TWO PUMPS THEY WORKED. BY THE WAY THE ENGINE WAS STILL RUNNING. I THEN PUT MY FOOT ON THE BRAKE PEDAL AND PUSHED DOWN SLOWLY AND IT WENT TO THE FLOOR AGAIN. I HAD A SCOOTER AND LIFT ON THE BACK AND IT HAD COME THRU THE BACK WINDOW FROM THE SUDDEN STOP AGAINST THE TREES. I HAD JUST PURCHASED THIS FROM WOLFCHASE HYUNDAI IN MEMPHIS TN. ON 01/21/2019 AND HAD EXAMINED IT AS THOROUGHLY I AS COULD AND HAD A CARFAX REPORT THAT SAID NO ACCIDENTS. WHEN I REPORTED THE ACCIDENT TO STATE FARM INSURANCE THEY SAID IN MAY OF 2017 IT WAS IN A BAD ACCIDENT IN MO AND THAT THE GRILL, BUMPER, LEFT HEADLIGHT FENDER AND DOOR WERE ALL REPLACED. AND NO AIRBAG DEPLOYED.. I HAVE PICTURES ON MY DAUGHTERS IPHONE BUT NOT MINE. I WOULD LIKE YOU TO HAVE THEM. PLEASE ADVISE HOW I CAN GET THEM TO YOU. MY VEHICLE IS SITTING AT PAINT AND BODY PERFECTORS IN NASHVILLE TN. THE GRILL, HOOD, BOTH FENDERS, BOTH HEADLIGHTS, DRIVERS DOOR, PASSENGER DOOR, BACK GLASS, ,TRANSMISSION CASE, AXLE, RIGHT FRONT WHEEL AND TIRE ALL DESTROYED. I TRULY BELIEVE THERE IS SOMETHING BAD WRONG WITH THIS VAN.*DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT CONSUMER STATED THERE WERE TWO CODES. B210A LO

Mileage: 68,500

THE AIRBAG LIGHT COMES ON AND OFF. NO RHYME OR REASON. MULTIPLE OWNERS HAVING THE SAME ISSUE. ALSO AIRBAGS DIDN'T DEPLOYED ON ANY ACCIDENT, WE HAVE HAD TWO WHERE WE WERE STRUCK FROM BEHIND AND AIRBAG DIDN'T DEPLOY. CHRYSLER IS FORCING OWNERS TO FIX THIS ISSUE INSTEAD OF DOING A RECALL OR INVESTIGATION. I DON'T FEEL SAFE IN VEHICLE KNOWING THE AIRBAG IS MALFUNCTIONING.

Mileage: 100,000

AIR BAG LITE ON NEED LEFT SIDE AIR BAG

Mileage: 67,000

AIRBAG LIGHT IS STAYING ON WHEN DRIVING.

Mileage: 53,000

I BOUGHT VAN USED BUT THE RED GUY WITH THE AIR BAG IS ON ALL THE TIME ON THE DASH SINCE I BOUGHT IT. BUT READING ABOUT IT, IT'S A SAFETY ISSUE IN A LOT OF TOWN AND COUNTRY'S THIS YEAR.

Mileage: 117,000

AIRBAG LIGHT IS ON. AFRAID TO DRIVE BECAUSE BAGS MAY ACTIVATE.

Mileage: 83,000

AIRBAG LIGHT IS ONSHOWING RED

Mileage: 85,000

UPON TURNING ON THE IGNITION OF MY VEHICLE IN THE GARAGE, THE AIRBAG INDICATOR LIGHT WENT ON IN THE DASHBOARD. WHILE DRIVING WHETHER IT BE ON THE HWY/CITY THE LIGHT STAYED ON AND WOULDN'T TURN OFF. THIS CAR HASN'T BEEN IN AN ACCIDENT ACCORDING TO MY KNOWLEDGE. I TOOK IT TO SKIBA AUTO REPAIR AND THEY THOUGHT THAT IT WAS JUST THE WIRE, WHICH IS COMMON FOR THIS TYPE OF REPAIR. BUT IT WASN'T AND UPON FURTHER INVESTIGATION, THEY DISCOVERED THAT IT WAS THE PASSENGER SIDE AIR BAG WHICH WILL NEED TO BE REPLACED AT A DEALER. IF THE CAR IS INVOLVED IN A COLLISION THE PASSENGER AIRBAG MAY NOT INFLATE RESULTING IN INJURY OR DEATH. THERE IS NO CURRENT AIR BAG REPLACEMENT RECALL FOR THIS VIN...

Mileage: 87,000

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING UNKNOWN SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JAY MALONE MOTORS (PO BOX 669, HUTCHINSON, MN 55350, (320) 587-4748) WHERE IT WAS DIAGNOSED THAT THE AIR BAG WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE CONTACT FELT THAT THE $500 REPAIR COST WAS UNACCEPTABLE FOR A FIVE YEAR OLD VEHICLE. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 50,185. *TT UPDATED 11/21/18*JB

Mileage: 50,185

DRIVER SIDE HEADREST DEPLOYED IN 04/2017 WHILE THE VEHICLE WAS STATIONARY AND UNOCCUPIED IN THE DRIVEWAY. PASSENGER HEADREST DEPLOYED 06/2018 WHILE DRIVING 35 MPH ON A PAVED ROAD. THERE WAS NO COLLISION.

Mileage: 35,000

AIR BAG WARNING LIGHT STAYS ON. HOOD PAINT BUBBLING. STOW AND GO SEATS SHAKE AND VIBRATE ON INTERSTATE. BRAKE ROTORS STILL RATTLE VIBRATE EVEN AFTER NEW MOPAR CALIPERS AND ROTORS REPLACED.

Mileage: 82,388

WITHIN WARRANTY, PASSENGER SIDE TAKATA INFLATORS WAS REPLACED NO CHARGE. A YEAR LATER AFTER WARRANTY THE DRIVERS SIDE SIGNALS A PROBLEM ON THE DASHBOARD. DEALER SAYS IS WILL COST $700.00 TO REPLACE. REPORTED TO THE PENN SAFETY COMMISSION, AND TO CHRYSLER. LAST YEAR 2017. NO ONE IS WILLING TO STAND BY THE PRODUCT WITH CONCERN FOR MY SAFETY. I AM A 64 YEAR OLD GRANDMOTHER. FIRST TIME CHRYSLER BUYER AND THE LAST TIME TOO. TRIED TO STAY A DEDICATED AMERICAN MADE BUYER,,,, HOWEVER,,, NO RESPECT FOR WHO I AM AS A CONSUMER, OR THE SAFETY OF MY FAMILY.

Mileage: 41,000

AIR BAG LIGHT ON INSTRUMENT PANEL CAME ON THE OTHER DAY AND STAYS ON WHILE VEHICLE IS RUNNING.

Mileage: 65,150

PREVIOUS COMPLAINT AIRBAGS DID NOT GO OFF ALTHOUGH IMPACT FELT EXTREME.

Mileage: 114,000

A COUPLE MONTHS AGO, THE SRS LIGHT STARTED COMING ON INTERMITTENTLY. THE LIGHT COMES ON RANDOMLY, WHILE DRIVING, WHILE PARKED, WHILE MAKING LEFT-TURNS, WHILE BRAKING, WHILE ACCELERATING, ETC... BECAUSE NO ACCIDENT HAD OCCURRED, I ASSUMED IT WAS FAULTY CONNECTORS THAT MAY HAVE GOTTEN WET, SO I BROUGHT IT INTO AN AUTO SHOP. THEY PULLED THE HISTORICAL CODES, SINCE THE LIGHT WASNT ON AT THE TIME, AND IT SAYS IT IS A DRIVER SIDE BELT TENSIONER ISSUE. I HAVE 68,000 MILES ON OUR VAN SO I HAD HOPED THE DEALER I BOUGHT IT FROM WOULD HAVE SOME GOOD NEWS (MAYBE IT IS COVERED UNDER WARRANTY) - ITS NOT. READING ONLINE, IT SEEMS THIS MAY BE A COMMON ISSUE WITH SOME TOWN AND COUNTRY MINI VANS, SO I FIGURED I SHOULD REPORT AS WELL.

Mileage: 68,000

AIRBAG WARNING LIGHT NOTIFICATION STAYING ON.

WITHOUT WARNING THE ENGINE AND ALL ELECTRICAL COMPONENTS (INTERIOR AND EXTERIOR LIGHTING, RADIO, WIPERS, AC-HEAT/BLOWER, BRAKE ASSIST, STEERING ASSIST, AIRBAG, SPEED INDICATOR, ETC) ALL SHUT OFF. THERE ARE NO DASH WARNING LIGHTS. THE DASHBOARD IS COMPLETELY BLACK FOR A MOMENT (UNTIL RESTART). THIS HAPPENED WHILE THE CAR WAS WARM (AFTER DRIVING AT HIGHWAY SPEED FOR OVER 15MIN). THIS HAPPENED WHILE THE CAR WAS TRAVELLING AT APPROXIMATELY 35-MILES PER HOUR ON A CITY STREET. I WAS ABLE TO PUT THE CAR IN NEUTRAL AND IMMEDIATELY RESTART WITHOUT STOPPING. THIS WAS AN EXTREMELY DANGEROUS SITUATION. IF I WAS ON A POORLY LIT ROAD OR GOING AROUND A CORNER, OR AT A HIGHER SPEED, OR A LESS EXPERIENCED DRIVER, THIS COULD EASILY HAVE BEEN A FATAL ACCIDENT. THIS WAS PREVIOUSLY REPORTED TO CHRYSLER AND THYE REPORTED THE PROBLEM 'FIXED' LESS THAN 1-YEAR AGO (REPORTED TO CHRYSLER CORPORATE IN EARLY AUGUST 2017 AND SUPPOSEDLY FIXED BY A CHRYSLER DEALERSHIP AUGUST 11 2017). THE PROBLEM IS NOT FIXED. THIS HAPPENS WITHOUT WARNING AND VERY LIMITED (LESS THAN ONCE PER MONTH). IT SEEMS MORE FREQUENT IN COLD WEATHER. IT HAS HAPPENED AT OTHER TIMES, OFTEN A MINUTE OR SO AFTER STARTING THE VEHICLE, WHILE WARMING UP. IT HAS HAPPENED OTHER TIMES WHILE DRIVING (ABOUT 4-TIMES SINCE PURCHASE IN NOVEMBER 2014), BUT I DO NOT RECALL THE DATES AND TIME.

Mileage: 37,000

THE AIRBAG PROBLEM WARNING LIGHT ON MY DASH IS CONSTANTLY ON. I TOOK TO THE DEALER WHO "FIXES" IT (TWICE), BUT IT COMES BACK ON WITHIN DAYS. I RECENTLY TALKED TO 3 OTHER OWNERS OF CHRYSLERS AND ALL SAID THEY EXPERIENCED THE SAME ISSUE.

Mileage: 37,000

AIR BAG LIGHT CAME ON AFTER 22000 MILES. HORN ALSO QUIT WORKING. TOOK TO DEALER AND WAS TOLD CLOCK SPRING WAS BROKEN. THEY WANT $800 FOR REPAIR. OTHER YEARS HAD THIS SAME RECALL

Mileage: 22,000

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. IN ADDITION, A BLACK PANEL DETACHED FROM THE VEHICLE INDEPENDENTLY WHILE BEING OPERATED AT HIGHWAY SPEEDS. THE VEHICLE WAS TAKEN TO NEW HOLLAND AUTO GROUP (508 W MAIN ST, NEW HOLLAND, PA) WHERE IT WAS DIAGNOSED THAT THE AIR BAG ASSEMBLY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN BACK TO THE DEALER REGARDING THE OTHER FAILURE WHERE IT WAS CONFIRMED THAT A PANEL DID DETACH AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED REGARDING THE PANEL FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 54,400.

Mileage: 54,400

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE WIRES, WIRING HARNESS, AND THE ELECTRONIC FUNCTIONS SHORTED OUT WHEN THE FRONT SEATS WERE MOVED BACK AND FORTH. THE FAILURE OF THE WIRES BEING IMPACTED PREVENTED THE SEAT FROM MOVING. IN ADDITION, FRONT AIR BAG WARNING INDICATORS ILLUMINATED. THE DEALER REPLACED THE WIRES, WIRING HARNESS, AND ADDITIONAL COMPONENTS FOUR TIMES, BUT THE FAILURE RECURRED. THE CONTACT WAS UNABLE TO MOVE THE FRONT DRIVER AND PASSENGER SEATS. THE VEHICLE WAS TAKEN BACK TO THE DEALER (STEVE WHITE MOTORS INC, 3470 US HWY 70 SE, NEWTON, NC 28658, (828) 324-4410) FOR AN APPOINTMENT TO REPAIR THE FAILURE AND TO REPLACE THE PARTS A FIFTH TIME. THE MANUFACTURER PROVIDED NO SOLUTION AND MENTIONED THAT THE VEHICLE SHOULD BE TAKEN BACK TO THE DEALER FOR ANOTHER REPAIR. IN ADDITION, THE TRANSMISSION FAILED AND WAS REPLACED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.

Mileage: 22,000

THE HEADREST DEPLOYED WHILE PARKED IN MY DRIVEWAY OVERNIGHT. ITS APPARENT IT WAS DEFECTIVE. I CAN SEE BROKEN PIECES INSIDE. CHRYSLER REFUSES TO EVEN LOOK AT THE CAR.

Mileage: 44,500

TIPM MODULE DEFECTIVE LEAVING MY VEHICLE STRANDED HAD TO BE TOWED HOME WITH MY KIDS, BEEN TO DEALERSHIP TWICE, WITH NO LUCK BUT A 200 SERVICE FEE AND NO CORRECTION, I CALLED CHRYSLER CORP DIRECTLY AND WAS HUNG UP ON SAYIN THEY WILL DO NOTHING WHEN ASK TO SPEAK TO MANAGER. THE OCCASIONS I WENT TO GET GAS MAYBE 4 MIN FILLED GAS CAR WOULDN'T START WAITED 2 HRS 4 TOW TRUCK, OTHER TIMES WAS IN HIGHWAY CAR STARTED SHAKING PULLED OVER AGAIN CAR WOULDN'T START GIVING ME A LIGHTING BOLT ERROR CODE IN DASH BOARD I PAY 467 A MONTH AND SPENT LETS SEE 200 3 TIMES FOR TOWING 189.99 AT DEALERSHIP TWICE IN ONE [XXX] MONTH AND CHRYSLER KNOWS OF THIS ISSUE IN THERE CARS AND WONT RECALL IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 51,367

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 25 MPH, THE AIR BAG LIGHT ILLUMINATED OFF AND ON. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

Mileage: 55,000

I WAS DRIVING UP HILL IN THE CITY OF MUSCATINE AND MY AUTOMOBILE STARTED ROARING AND ACCELERATING NEAR A STOP SIGN AND I COULD NOT GET THE AUTO TO STOP. I ENDED UP HITTING A CURB AND CRASHED INTO TWO TREES AND WAS KNOCKED UNCONSCIOUS. THE AIRBAGS IN THE FRONT AND THE SIDE DID NOT DEPLOY. BOTH SIDES OF THE CAR WERE IMPACTED AND THE FRONT ALSO. THE CAR WAS STILL ROARING WHEN EMERGENCY PERSONAL ARRIVED TO ASSIST ME. THIS CAUSED ME TO HAVE SEIZURES AND WAS TAKEN TO EMERGENCY ROOM AND ADMITTED TO HOSPITAL. THE UPS DRIVER HEARD THE CAR ROARING AND ME CRASHING INTO THE TREES.

Mileage: 37,000

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS PARKED, THE KEY WAS REMOVED AND THE VEHICLE WAS STILL IN THE DRIVE POSITION. WHEN THE CONTACT RETURNED, THE VEHICLE WAS NOT ABLE TO BE STARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. WHILE PARKED, THE VEHICLE DRIFTED OFF AND CRASHED INTO TWO VEHICLES. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,025.

Mileage: 5,025

WHEN I PURCHASED THE MINIVAN IN MARCH 2015, THE AIRBAG LIGHT APPEARED WITHIN HOURS OF PURCHASE AND DRIVING OFF THE LOT. THE DEALERSHIP HAD ME BRING THE MINIVAN BACK AND THEY INSPECTED IT. THE ONLY EXPLANATION GIVEN WAS THAT IT NEEDED TO BE RESET. NOW IN JUNE' 4 MONTHS LATER AND STILL WITHIN WARRANTY, THE LIGHT CAME ON AGAIN. I ALSO NOTICED THAT THE ECON GAS SAVER, WHEN USED SHIFTS THE VAN AUTOMATICALLY, HOWEVER, NOW IT SEEMS THAT EVEN IF I DON'T USE THE ECON GAS SAVER IT SHIFTS AUTOMATICALLY. I WAS ON THE FREEWAY AND IT DOWNSHIFTED AUTOMATICALLY. I PURCHASED THE USED MINIVAN WITH 34,000 MILES. I NOW HAVE 44,000 MILES. IT'S WITHIN THE 60 MONTH PERIOD AND 75,000 MILEAGE WARRANTY I PURCHASED FOR AN EXTRA 3000, BUT WHEN I WENT TO CHRYSLER THEY SENT BACK TO THE DEALERSHIP WHERE I PURCHASED THE VAN AND WHEN I WENT TO THE DEALERSHIP, I WAS ADVISED TO TAKE BACK TO CHRYSLER BECAUSE IT SOUNDS LIKE I HAVE SAFETY RECALL ISSUES AND THOSE ARE COVERED BY CHRYSLER.. SO BUMMED THAT THE FAMILY VAN IS A NICELY PACKAGED LEMON.........

Mileage: 44,000

AIR BAG LIGHT WON'T TURN OFF ON DASHBOARD. DEALERSHIP IS UNABLE TO DETERMINE THE PROBLEM. THE LIGHT WAS DEACTIVATED ONE DAY, WHEREAS IT WAS TURNED OFF, BUT THE NEXT DAY AFTER GOING OVER A BUMP IN THE ROAD THE LIGHT CAME ON AND IT HAS BEEN ON CONSTANTLY SINCE. I AM CONCERNED THAT THIS PROBLEM WILL LEAD TO MORE SERIOUS ISSUES RESULTING IN BODILY HARM.

Mileage: 72,619

SUBJECT VEHICLE (2014 CHRYSLER TOWN AND COUNTRY VAN, VEHICLE 2) WAS INVOLVED IN COLLISION ACCIDENT WITH 2005 FORD MUSTANG (VEHICLE 1). VEHICLE 1 PULLED OUT FROM A STOP SIGN TO TURN LEFT ONTO 4 LANE THOROUGHFARE WITH A LARGE TRUCK TURNING RIGHT ONTO STREET WHERE VEHICLE 1 WAS STOPPED. VEHICLE 1 DRIVER'S VIEW OF TRAFFIC WAS HINDERED BY TURNING TRUCK. VEHICLE 2 WAS IN THE INSIDE LANE PASSING THE TRUCK. VEHICLE 2'S RIGHT FRONT CORNER COLLIDED WITH LEFT FRONT CORNER OF VEHICLE 1 AT FULL VEHICLE SPEED SINCE DRIVER OF VEHICLE 1 DID NOT SEE VEHICLE 2 PULLING OUT AROUND TRUCK IN TIME TO BRAKE. VEHICLE 2 DRIVER SIDE STEERING WHEEL AIRBAG, DRIVER SIDE KNEE AIRBAG AND PASSENGER SIDE AIRBAG ALL DEPLOYED. DRIVER WAS THE ONLY PERSON IN VEHICLE 1. DRIVER OF VEHICLE 1 SUSTAINED EXTENSIVE ABRASIONS AND BRUISING OF BOTH LEGS FROM THE KNEES DOWN AND OF ONE FOOT FROM THE FORCE OF THE KNEE AIRBAG. THE KNEE AIRBAG ALSO PREVENTED THE DRIVER FROM PRESSING ON THE BRAKE PEDAL TO STOP THE VEHICLE SINCE THE AIRBAG WAS BETWEEN HER FEET AND VEHICLE BRAKE PEDAL. THE VEHICLE TRAVELED 3-4 CAR LENGTHS CROSSING INTO THE ONCOMING LANES BEFORE COMING TO A STOP AGAINST THE CURB ON THE OPPOSITE SIDE OF THE STREET. THE KNEE AIRBAG APPEARS TO BE A SAFETY ISSUE CAUSING MORE INJURY THAN WHAT WOULD HAVE BEEN SUSTAINED WITHOUT IT AND ALSO HINDERING DRIVER ACCESS TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE STEERING WHEEL AIRBAG DEPLOYMENT DID NOT CAUSE ANY BRUISING OR NOTICEABLE INJURY TO THE DRIVER OTHER THAN MINOR SORENESS IN THE CHEST. THE PASSENGER SIDE AIRBAG ALSO DEPLOYED AND BROKE THE FRONT WINDSHIELD. *TR

Mileage: 2,995