2014 CHRYSLER TOWN AND COUNTRY Seats Problems

The contact owns a 2014 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the driver's seat headrest exploded. No warning lights were illuminated. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,000.

Mileage: 165,000

The contact owns a 2014 Chrysler Town and Country. The contact stated that while the vehicle was idling, the contact's wife sat down in the front passenger’s seat, and several minutes later, the front passenger's seat headrest deployed. The headrest struck the contact's wife on the back of the head; however, no injuries were sustained. No warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed, and it was determined that an unknown plastic piece had detached from the head restraint. The vehicle remained at the dealer pending the repair. The contact stated that two years previously, while driving at an undisclosed speed, the front driver's side head restraint deployed unintendedly. The headrest struck the contact on the back of the head; however, no injuries were sustained. The vehicle was taken to the dealer, and the headrest was replaced. The manufacturer was made aware of the failure and informed the contact that the warranty on the headrest had expired in September 2023. The approximate failure mileage was approximately 90,000.

Mileage: 90,000

I was adjusting the headrest and the active headrest Broke Free and released. No excessive pressure just a standard adjustment.

The active headrest on the driver's seat malfunctioned and deployed while the car was parked in my driveway. I have seen reports where there has happened while driving and has caused concussions. The local Chrysler dealer is in the processes of fixing the failure.

2014 Chrysler Town and Country: While in motion, headrest and back of seat sounded like they "exploded". Headrest had broken and snapped forward thrusting head downward towards steering wheel. Back of seat lunged forward at the same time. Now air bag light is on in vehicle. This caused headache, neck pain, back pain, and pain sensitivity to hearing.

Seat release for the middle right seat does not work when the seat release lever is pushed up. Failed more than 3 years ago. Prior owner did not disclose the problem.

Drivers Headrest Airbag went off unexpectedly causing minor whiplash to myself, the driver and causing uncomfortable head placement and high repair costs.

The passenger seat headrest deployed without warning. I slowly pulled out of a parking lot and proceeded down the road. I heard a loud bang and looked over at my daughter to ask what was that. She said ouch my head. I looked at her seat and saw the headrest deployed. I took it to the dealership and they said there wasn’t anything they could do but it was equivalent to an airbag deploying. I called Chrysler and they say my van is out of warranty and they can’t help. This is a known safety issue and yet no recalls have been made. I fear my drivers side headrest will do the same. Someone needs to fix this issue. My daughter has whiplash.

While driving on the highway, the passenger side headrest deployed without any warning or accident causing it to. A plastic part that holds a metal bar in place seems to have broken. No one was injured at the time. This seems to be a common problem. Chrysler needs to fix this! Who knows when the driver side one will deploy on its own with no accident.

I am the original owner of a 2014 Chrysler Town & Country minivan. In the Spring of 2023 I went out to go run and errand and when I got into my van I saw that the headrest on the passenger side front seat had opened up. I tried to close it but it wouldn't move. When I got home I started checking to see what the deal was with the headrest and found out that the headrest had deployed without there being any sort of accident and fortunately there was no one in the seat at the time. Chrysler is not taking any responsibility for the problem. Now I have a failed headrest that is supposed to prevent injuries to passengers that is inoperable. And I have a questionable headrest on my driver's side seat that I don't know when it might decide to deploy one day when I am driving my vehicle. This is totally unresponsible of Chrysler and I think they need to be held responsible for this and replace their headrests at their own expense.

Active head rest deployed without collision (or even being hit slightly).

Driver and Passenger headrests have both deployed without an accident occuring.

Passenger headrest randomly deployed. No accident no reason to deploy. Deployed when getting inside the vehicle.

Passenger Side Headrest literally exploded open due to a broken plastic tab. I was only mildly injured but definitely felt the after effects in my neck and back. Definite Safety concern. I'm worried the driver side headrest will do the same thing as we are driving. Absolutely should be a safety recall.

The active headrest on the driver seat, sprang open with a loud pop, hitting me in the back of the head while I was driving. I have heard of many other drivers having the same problem. There was no accident. There was no collision. Or was no warning. I have not taken this in to get fixed yet. People online are saying it costs up to $750 to get fixed. It is uncomfortable to drive the car with the headrest in this position.

I was sitting in my 2014 Town and Country and my active headrest restraint randomly activated hitting me in the back of the head. I was parked with one passenger in the vehicle. It hurt my neck as it shot my head forward.

The headrest on the front passenger seat deployed when there was no accident. The car has been stopped and was still running. My son was driving and it hit me in the back of the head. If this had happened to the driver's side headrest while driving, it could have easily caused an accident by distracting the driver.

Active headrest deployed without collision

Passenger headrest violently exploded forward without warning while car was parked and running with no passenger seated. Should be recalled!!!!!!!

The passenger seat headrest has internal damage and fallen forward. There have been no accidents and nothing has disrupted the Headrest. It is now unsafe for a passenger to be in the seat with a faulty headrest.

The contact's son owns a 2014 Chrysler Town and Country. The contact stated that while the vehicle was parked, her son noticed that the passenger's side front headrest had exploded. The passenger's side front seat was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The safety feature of the front row headrest released during transit. Upon inspection it was found that the plastic retaining arms failed releasing the tension arm which controls the safety feature of the part. No one was injured in this instance but it represents a substantial safety issue particularly because it occurred as part of the safety features of a large capacity family vehicle. The failed piece could easily lead to death or injury. The premature release of the headrest tension was very loud and constituted a major distraction. In the event of this happening to the driver while in motion it could cause injury to the driver which may, in turn, result in injury to other passengers if a wreck occurs.

The passenger seat headrest has fallen forward. We have tried to put it back however the part inside is broken it appears. I have not been in any accident. Nothing has hit the seat either. I am not sure what would happen if one of us is sitting there an an accident happen; out head is not protected. Especially if my teenager is there. I had not warning lights. My vehicle was in the dealership recently for another issue and they did not noticed anything. No one has inspected the vehicle as of today; 26 Jan 2023.

Passenger headrest violently exploded forward without warning while car was parked and running with my wife in the passenger seat.

Passenger side front headrest deployed with no occupation or contact and will not reset.had someone been sitting in the seat it could have caused serious trauma to their head and/or neck. It absolutely startled and scared me. Had a vehicle been in the neighboring lanes I very well could have caused an accident after the deployment. No prior warnings of any kind preceded the incident and I have not been to a dealer for inspection.

While driving at highway speed the front passenger side headrest deployed into its crash position. There was no collision, the vehicle was at was at highway speed. The front passenger’s head was whipped forward, causing neck pain.

The driver headrest popped out and struck me in the back of the head, nearly caused me to crash. I've seen online this is a previous reported issue, however no recalls. This is very dangerous and I was traveling with me one year old...

Driving down the road about 3 or 4 months ago driver head rest blew apart hit me in the back of the head. About 3 days ago my son was getting something out of the glove box and passanger headrest blew apart lucky he was far enough away it barley touchex him. No accidentshappend just randomly went off. Started to read abouy it. And their is a safty lawsuit going with no recall yet. Very unsafe

The front passenger side active headrest deployed without warrant. It looks broken and can't be reset.

The passenger side headrest srs system deployed while unattended. Chrysler refuses to repair or replace this.

Both of my headrests in the front (driver and passenger) within a week of each other have suddenly "popped" forward. They are broken and can't be put back together. It is very dangerous. Thankfully no one was riding in the passenger seat. The driver seat occurred when the vehicle was parked. This could have really hurt someone.

While my wife was driving down the highway heading home from work the front passenger seat headrest exploded. She said the explosion was so loud and startling that she almost wrecked. Had there been a passenger or it been the drivers seat there could have been serious head or neck injuries. Upon looking at the exposed headrest it appears that the plastic that holds the latch bar in place is weak and ripped out.

The driver side AHS headrest, which is both part of the seat and the airbag system, decided to activate without warning. I know these can be reset but, upon checking out the inside, it is clear that some plastic components have failed, allowing it to activate for no reason. I have researched this and read where Chrysler knows this is a problem but they have not recalled the vehicles, due to this faulty material. I can't afford $1000 headrest because it's faulty.

Driving in a subdivision at about 20 mi/hr and the passenger headrest AHR deployed for absolutely no reason and without warning hitting the passenger sharply in the back of the head. Looking at the unit it appears that the plastic component holding a retention pin gave out releasing the pin which was still in the grip of metal claws so we know the solenoid didn't accidently activate. The plastic simply broke!! Fortunately it didn't result in injury other then a sore head! There are a lot of reports of this happening with these headrests so it is recurring problem which I'm surprised hasn't been addressed yet. If/when the drivers side does the same thing it could result in an accident causing situation.

I HAVE A TOWN AND COUNTRY 2014. WHILE MY HUSBAND WAS DRIVING OUR MINI VAN ON THE HIGHWAY AND I WAS IN THE PASSENGER SEAT. THE HEAD REST ON THE PASSENGER SIDE SEAT DEPLOYED AND SLAMMED INTO THE BACK OF MY HEAD TWICE FOR NO REASON. WE TOOK IT TO THE DEALERSHIP AND IT WAS WAY TOO EXPENSIVE FOR US TO PAY FOR OUT OF POCKET BECAUSE IT WAS NOT COVERED IN OUR WARRANTY. THEN JUST A FEW DAYS AGO WHEN I WAS DRIVING AND COME TO A STOP THE DRIVERS SIDE HAD SLAMMED INTO THE BACK OF MY HEAD AGAIN! WHY WOULD THESE DEPLOY FOR NO REASON WHAT SO EVER. THIS IS A HUGE SAFETY RISK. THEY CANNOT BE RESET BECAUSE THE SAME PIECE THAT BROKE ON THE PASSENGER SIDE BROKE ON THE DRIVER SIDE. PLEASE TELL ME WHAT ARE THE CHANCE ?? THIS IS NEEDS TO BE ADDRESSED AND THE FAULTY HEAD RESET NEEDS TO BE RECALLED.*DT CONSUMER DID NOT CONTACT THE MANUFACTURER.*JB

Mileage: 112,000

DRIVER SEAT ACTIVE HEAD RESTRAINT DEPLOYED WHEN NOT IN A COLLISION. THE CAR WAS OFF AND WE WERE LOADING KIDS IN THE CAR. CAN'T GET IT TO GO BACK TOGETHER.

Mileage: 94,127

WHILE PARKING MY VEHICLE IN MY DRIVEWAY AND AFTER COMING TO A STOP, MY DRIVER SIDE HEADREST (ACTIVE HEAD RESTRAINT) DEPLOYED, STRIKING ME IN THE BACK OF MY HEAD. I WAS NOT INJURED. THERE WAS NO ASSOCIATED VEHICLE NOR DID THE VEHICLE STRIKE AN OBJECT. UPON FURTHER EXAMINATION, A PLASTIC SEATING THAT HOLDS THE METAL PIN HAD BROKEN. ATTEMPTS TO RESET WAS UNSUCCESSFUL BECAUSE OF THE BROKEN PLASTIC PIN SEATING. THE ATTACHED PHOTO SHOWS A STRAP AROUND THE HEADREST SO THAT THE VEHICLE CAN BE DRIVEN SAFELY.

Mileage: 66,000

THE PASSENGER ACTIVE HEAD REST EXPLODED FORWARD WHILE I WAS DRIVING. I HAD JUST DROPPED MY WIFE OFF AND WAS HEADED DOWN THE ROAD AND A LOUD BOOM HAPPENED AND I LOOKED OVER AND SAW THE HEAD REST STICKING FORWARD FROM THE REST OF THE PIECE. IF MY WIFE WAS STILL IN THE VEHICLE IT WOULD HAVE STRUCK HER IN THE HEAD.

Mileage: 88,200

WAS DRIVING FROM PA TO NEW YORK ON THE HIGHWAY AND ABOUT 150 MILES INTO THE TRIP THE HEADREST EXPLODED OUT WORD AND STUCK ME IN THE BACK OF THE HEAD. CAUSING A LITTLE CONFUSION AND A INSTANT HEADACHE. THERE WAS NOTHING THAT COULD HAVE CAUSED THIS. THE ROAD WAS NOT BUMPY OR WAS THERE ANY KIND OF IMPACT TO THE VAN. THANK GOD MY WIFE WAS NOT DRIVING BECAUSE THE IMPACT OF THE HEADREST PROBABLY WOULD HAVE KNOCKED HER OUT AND CAUSED AN ACCIDENT. THE HEADREST SYSTEM IS SUPPOSED TO BE A SAFETY DEVICE BUT IS DEFECTIVE AND A RISK TO ANYONE THAT IS DRIVING A CHRYSLER PRODUCT.

Mileage: 90,000

THE HEADREST ON THE DRIVERS SIDE DEPLOYED WHILE DRIVING ON A SMOOTH ROAD AND DISORIENTED ME FOR A FEW SECONDS. THE STREET IS CURVY AND IS ON A CAUSEWAY. I DRIVE IT EVERYDAY AT A SPEED LIMIT OF 45.

Mileage: 144,000

WHILE PARKED IN A PARKING LOT, BEFORE VEHICLE WAS STARTED, THE PASSENGER HEADREST EXPLODED FORWARD WITH A BANG. UPON INSPECTION, THE PLASTIC PIECE THAT IS DESIGNED TO RETAIN THE AHR DEVICE FAILED. HEADREST IS UNUSABLE.

Mileage: 72,437

EARLY ON/ABOUT AUGUST 27, 2020 I WENT OUT TO MY CHRYSLER T&C , PARKED OVERNIGHT IN MY HOME'S DRIVEWAY, AND DISCOVERED THAT THE FRONT PASSENGER SEAT HEADREST HAD DEPLOYED. THE VEHICLE HAD NOT BEEN INVOLVED IN ANY INCIDENTS OF SUDDEN CONTACT WITH ANY OTHER VEHICLE OR OBJECT. EXAMINATION OF THE VEHICLE EXTERIOR SHOWS ZERO EVIDENCE OF ANY CONTACT WITH ANOTHER OBJECT ON ANY OF THE OUTSIDE SURFACES. THE HEADREST WAS NOT DEPLOYED WHEN I WAS LAST IN THE VEHICLE, BUT WAS DEPLOYED WHEN I LOOKED AT IT THE NEXT MORNING. I HAVE NOT YET TAKEN THE VEHICLE TO ANY REPAIR FACILITY AND NO ONE EXCEPT ME AND MY WIFE HAVE SEEN THE PROBLEM. I AM THE SOLE PERSON TO DRIVE THIS VEHICLE. NO OTHER PERSON, INCLUDING MY WIFE, DRIVES IT. .

Mileage: 46,500

WHILE DRIVING THE DRIVER SIDE HEADREST DEPLOYED HITTING ME IN THE HEAD. I WAS TRAVELING AT ABOUT 40 MILES PER HOUR ON A STATE HIGHWAY.

Mileage: 58,000

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE CENTER SEAT HEADREST FAILED TO REMAIN UPRIGHT, INSTEAD POINTING TOWARD THE FRONT WINDSHIELD. THE CONTACT CALLED EARNHARDT CHRYSLER DODGE JEEP RAM DEALER LOCATED AT 1521 E. DRIVERS WAY, GILBERT, AZ 85297, AND WAS INFORMED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL AND THAT THE WARRANTY HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,108.

Mileage: 115,108

DRIVERS SEAT PROBLEM. ACTIVE HEADREST RESTRAINT FAULTY THE PLASTIC RETENTION TABS HOLDING THE METAL BAR IN PLACE SPONTANEOUSLY BROKE ,THE METAL TEETH WERE STILL LOCKED DOWN ON THE BAR SHOWING IT DIDN'T DEPLOY, JUST THE PLASTIC TABS BROKE. THIS CAUSED THE HEADREST TO 'ACTIVATE' AND MOVE FORWARD. THIS IS A SAFETY ISSUE. VEHICLE WAS PARKED IN DRIVEWAY. NO INJURIES AS NO ONE IN THE CAR.

Mileage: 77,000

THE HEADREST ACTIVE RESTRAINT SYSTEM DEPLOYED WHILE DRIVING IN TOWN. THE PLASTIC PIECE THAT HOLDS THE PIN BROKE.

THE HEADREST ACTIVE RESTRAINT SYSTEM DEPLOYED WHILE SITTING IN OUR DRIVEWAY. THE PLASTIC PIECE THAT HOLDS THE PIN BROKE.

Mileage: 100,000

NOTICED PASSANGER HEADREST HAD DEPLOYED ONE DAY. PLASTIC EARS THAT HOLD LATCH PIN IN PLACE HAD BROKEN. VEHICLE WAS STATIONARY, NO INJURIES.

Mileage: 106,100

THE HEADREST BROKED BY ITSELF, THE PLASTIC OF THE MECHANISM CRACKED CAUSING THE HEADREST TO BE HOLD IN PLACE JUST BY THE MATERIAL. THE VEHICLE WAS PARKED, NOT INVOLVED IN ACCIDENT OR ANYTHING ELSE.

Mileage: 99,000

MY 8 YEAR OLD SON LEANED WITH HIS HAND ON THE BACK OF THE DRIVER SIDE HEAD REST. THE HEAD REST RELEASED SHOOTING FORWARD. UPON TRYING TO RESET THE HEADREST I NOTICED THE PLASTIC PIECE NEEDED TO HOLD THE SPRING MOUNT TO LOCK IT WAS BROKE THUS NOT ALLOWING ME TO RESET THE HEADREST. THE CAR WAS PARKED AND OFF WHILE THIS HAPPENED.

Mileage: 50,000

THE FRONT DRIVERS SEAT HEAD REST EXPLODED WHEN I WAS GETTING INTO THE CAR THE CAR WAS PARKED

DRIVERS SEAT ACTIVE HEAD RESTRAINT DEPLOYED UNEXPECTEDLY WITH NO IMPACT OR KNOWN REASON.

Mileage: 114,000

ON JULY 3, 2020 I WAS SITTING AT A RED LIGHT AT NIGHT WHEN MY DRIVER SIDE HEADREST DEPLOYED/EXPLODED WITHOUT ANY WARNING, MY VEHICLE WAS NOT IN MOTION AT THE TIME. NO INJURIES BUT HEADREST IS DEFECTIVE NOW. I WOULD HAVE BEEN INJURED IF I WAS RESTING ON IT AT THE TIME WITHOUT A DOUBT.

Mileage: 90,000

OUR 2014 CHRYSLER TOWN AND COUNTRY DRIVER'S SIDE HEAD REST DEPLOYED. THE CAR WAS STATIONARY....PARKED IN OUR DRIVEWAY. NO ONE WAS HURT. THE PLASTIC PIECES ARE BROKEN UT THE METAL PIN IS IN PLACE.

Mileage: 82,000

GOT IN MY CAR THIS MORNING AND NOTICED MY PASSENGER HEAD REST WAS STICKING OUT. DID SOME RESEARCH AND COME TO FIND OUT THE HEAD TEST DEPLOYED FOR NO REASON. I LOOKED AT IT MORE AND PLASTIC INSIDE OF IT BROKE WHICH CAUSE IT TO DEPLOY FOR NO REASON. *TR

Mileage: 135,000

WIFE WAS DRIVING THE CAR AS NORMAL WHEN BOTH ACTIVE HEAD RESTRAINTS DEPLOYED FOR NO REASON. THERE WAS NO SUDDEN STOP, NO IMPACT. ONE BLEW ALL THE WAY APART, THE OTHER BLEW HALF APART, AND THEN BLEW COMPLETELY WHEN SHE TOUCHED IT TO TRY TO ASSESS WHAT THE PROBLEM WAS. THE CAUSE IS SIMPLE TO DETERMINE. THE HEAD RESTRAINT IS A METAL PIN RETAINED BY CHEAP PLASTIC, AND THE PLASTIC BROKE. I HAVE THE PLASTIC CHIPS TO PROVE IT. *TR

Mileage: 65,000

I WAS SITTING IN A PARKING LOT AND MY PASSENGER SIDE HEADREST DEPLOYED. I'M SCARED MY DRIVER'S SIDE WILL BE NEXT. CHRYSLER WANTED TO CHARGE ME $800 TO REPLACE IT WHEN IT WAS CLEARLY A DEFECTIVE PART. *TR

Mileage: 114,200

WHILE THE CAR WAS PARKED THE ACTIVE HEADREST DEPLOYED HITTING THE DRIVER IN THE BACK OF THE HEAD AFTER THEY GOT IN THE CAR AND WERE GETTING READY TO DRIVE OFF. THE METAL ROD REMAINED IN THE ENGAGED POSITION IN THE BRACKET BUT THE PLASTIC EDGES THAT HOLD THE METAL ROD TO THE HEADREST BROKE WHICH CAUSED IT TO DEPLOY.

Mileage: 60,000

BOTH DRIVER SIDE AND PASSENGER SIDE HEADRESTS HAVE SPONTANEOUSLY DEPLOYED WITHIN A 6 MONTH PERIOD. THIS IS DUE TO A FLAWED DESIGN BY CHRYSLER ENGINEERING (USED PLASTIC CLIPS TO CONSTRAIN STRONG SPRING LOADED ACTUATORS IN THE HEADREST). THE DRIVER SIDE DEPLOYED WHILE I WAS DRIVING, HITTING ME IN THE BACK OF THE HEAD AND DISTRACTING ME IN TRAFFIC!

Mileage: 110,000

I FILED WITH THE MANUFACTURER...AND ONCE AGAIN THE RUN ROUND. SENT ME TO YOU... SO BELOW IS MY COMPLAINT. HELLO ? MY NAME IS [XXX] . I PURCHASED THIS 2014 CHRYSLER TOWN AND COUNTRY BELIEVING IT WOULD BE A SAFE VEHICLE FOR MY FAMILY SO THE EVENT TODAY WAS THE VAN JUST DECIDED TO SHUT OFF AS I AM DRIVING 50MPH DOWN THE ROAD! I COULDN'T TURN, I COULDN'T PUT IT IN NEUTRAL NOR COULD I BRAKE! I HAVE A 5YR AND A 3YR IN MY CAR!!! REALLY?! ALL THESE SENSORS AND [XXX] IN THIS CAR MAKES IT FATAL! THERE WAS A SEMI BEHIND ME THAT PROCEEDED TO FLIP ME OFF AND BLOW THE HORN AT ME INSTEAD OF SEEING IF WE WERE OK. WE COULD HAVE BEEN KILLED! I HAVE AN APPOINTMENT TOMORROW TO BRING THE CAR IN HOWEVER THIS IS A SERIOUS SITUATION. NO WARNING! NO NOTHING! NO CHECK ENGINE LIGHT. LET ME JUST TELL YOU A LITTLE MORE ABOUT THIS POS? I BOUGHT IT WITH 30K MILES ON IT. I ONLY HAD IT FOR ABOUT 6 MONTHS AND HAD TO HAVE THE ENTIRE TRANSMISSION REBUILT WHICH STILL TO THIS DAY SHIFTS HARD AND FEELS LIKE ITS GOING TO LITERALLY FALL OUT OF THE CAR. AFTER THAT IS WAS A TIRE SENSOR, THEN BOTH SEATS IN THE SECOND ROW WONT WORK AND THEY WANT $1200 TO FIX A CABLE! I FOLDED THEM INTO THE FLOOR MAYBE 4 TIMES AS WE USE THEM WHEN GOING ON VACATION! THE SLIDING DOORS ACT UP LIKE THEY ARE HAVING A SEIZURE! THE PIECES ALL AROUND THE CAR ARE BROKEN. THE RUNNING BOARDS THE PIECE IN THE BACK WHERE THE TRUNK IS AND THE PIECES ON THE FRONT WHERE IT SAYS CHRYSLER. THE AIR CONDITIONER WENT OUT! WHICH TOOK 3 TIMES FOR THE REPAIR MAN TO FIGURE IT OUT BECAUSE THERE WAS NO CODE FOR THE PROBLEM! THEN WHEN THEY HAD TO TEAR THE WHOLE DASH APART TO FIX THE PROBLEM NOW THE CLOCK DOESN?T WORK AND THE SPEEDOMETER TICKS LIKE THE IS A BOMB IN MY DASH! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 80,000

THE DRIVER SIDE HEADREST'S AIRBAG DEPLOYED WITHOUT ANY PARTICULAR REASON. THE VAN WAS PARKED IN THE DRIVEWAY, AND MY WIFE WAS TAKING OUT HER BAG FROM THE PASSENGER SECTION WHEN SUDDENLY THE HEADREST DEPLOYED.

Mileage: 64,000

THE PASSENGER SIDE ACTIVE HEADREST EXPLODED (LUCKILY JUST AFTER WE GOT OUT OF THE CAR). THERE WAS NOT A ACCIDENT THAT TRIGGERED IT. THE CAR WAS PARKED IN OUR DRIVEWAY. THE ENGINE WAS TURNED OFF. UPON RESEARCHING I SEE MANY COMPLAINTS OF THIS SAME ISSUE. THIS NEEDS TO BE RECALLED!

Mileage: 45,000

PASSENGER SIDE HEAD REST EJECTED AND WILL NOT RESET. THERE WERE NO ACCIDENTS INVOLVE, THE VEHICLE WAS STATIONARY WHEN THE HEADREST ACTIVATED. NEED TO ZIP TIED THE HEAD REST BACK IN PLACE. THE VE

Mileage: 65,230

I WAS DRIVING ON THE HIGHWAY (GOING AT LEAST 65 MPH) AND THE HEADRESTS ON THE FRONT PASSENGER SEAT EXPLODED. THE AIR BAG LIGHT ON THE DASH HAD BEEN GOING ON AND OFF FOR THE PAST 2 WEEKS, I NOTIFIED CHRYSLER VIA TELEPHONE WITH NO RESPONSE. ABOUT 1.5 WEEKS LATER THE AIRBAG LIGHT RETURNED ON (INTERMITTENTLY) AND THEN I HEARD ANOTHER LOUD "POP" IN THE DRIVERS SEAT BUT NOTHING EXPLODED OPEN.

Mileage: 100,000

THE ACTIVE HEADREST ON THE FRONT PASSENGER SEAT DEPLOYED STRIKING MY 14 YEAR OLD DAUGHTER IN THE HEAD WHILE DRIVING AND NO ACCIDENT OCCURRING. UPON INSPECTION, THE SYSTEM DID NOT DEPLOY DUE THE MECHANISM RELEASING THE PIN BUT RATHER THE PLASTIC THAT IS SUPPOSED HOLD THE PIN FAILED RESULTING IN DEPLOYMENT. THERE IS NO WAY TO RESET THE HEADREST BECAUSE IT IS BROKEN. I HAVE SERIOUS SAFETY CONCERNS WITH THE DRIVER SIDE POTENTIALLY FAILING AND DEPLOYING IN A SIMILAR MANNER. THE DRIVER COULD BE STRUCK IN THE HEAD CAUSING INJURY OR ACCIDENT. REPLACING BOTH HEADRESTS WOULD BE A SIGNIFICANT COST.

Mileage: 92,500

I WAS GETTING IN MY CAR IN THE GARAGE OF MY HOME WHEN MY ACTIVE HEADREST DEPLOYED. I WASN'T INJURED BUT I WAS CERTAINLY STARTLED AND NOW AM UNSURE WHAT TO DO. THE HEADREST CANNOT BE RESET; THERE ARE BROKEN PIECES WHICH HAVE FALLEN DOWN INSIDE THE PLASTIC CASING.

Mileage: 111,000

APPROXIMATELY AROUND 7 PM EASTERN TIME ON AUGUST 8, 2019, I [XXX] WAS DRIVING 30 MPH (CITY STREET) AND ALL OF SUDDENLY MY HEADREST DEPLOYED ON ME (DRIVER SIDE HEADREST). THUS, CAUSING MY HEAD AND NECK TO SHOOT FORWARD ABRUPTLY. REMINDER, NO ACCIDENT OR REAR COLLISION WAS TAKEN PLACE. I IMMEDIATELY CONTACTED A LOCAL CHRYSLER DEALERSHIP AND WAS ABLE TO GET CUSTOMER CARE NUMBER. I CALLED AND EXPLAINED THE SITUATION AND WAS GIVEN A CASE NUMBER AND THAT I WOULD BE CONTACTED BY A SPECIALIST BETWEEN 2 AND 4 DAYS, WHICH I FEEL LIKE IS A HORRIBLE TIME TO WAIT ON THIS SERIOUS MATTER. WAS TOLD TO LEAVE VEHICLE IN DRIVEWAY. ANOTHER PROLONGED CONCERN DUE TO THE FACT THAT I WORK. IT'S BEEN TWO HOURS SINCE THAT INCIDENT AND BEGINNING TO HAVE UPPER SHOULDER/NECK PAIN WITH A HEADACHE. IF YOU HAVE ANY OTHER QUESTION, FEEL FREE TO ASK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 124,309

WHILE I WAS BACKING OUT OF MY DRIVEWAY THE DRIVERS HEADREST EXPLODED INTO MY NECK FOR NO REASON. THREE DAYS LATER I WAS IN THE PASSENGER SEAT WHILE MY HUSBAND WAS DRIVING ON THE HIGHWAY AND THE PASSENGER HEADREST EXPLODED INTO MY NECK ON THE PASSENGER SIDE. BOTH HEADRESTS EXPLODED DUE TO THE PLASTIC BRACKET HOLDING THE PIN BREAKING WHEN NO ACCIDENT HAD TAKEN PLACE.

Mileage: 113,000

MY PASSENGER ACTIVE HEADREST SYSTEM EMPLOYED WHILE WE WERE PARKED WAITING FOR THE FERRY TO ARRIVE. MY DAUGHTERS BOYFRIEND WAS UNHURT BUT WAS JOLTED UP BY THE DEFECTIVE HEADREST IN MY 2014 CHRYSLER TOWN AND COUNTRY

Mileage: 114,677

HEADREST UNEXPECTEDLY POPPED INTO A PROTRUDING POSITION AS OPPOSED TO A COMPACT POSITION. THE FRONT OF THE HEADREST SEPARATED FROM THE PORTION MOUNTED. THE INSIDE OF THE HEADREST MECHANISM IS VISIBLE AND A CONNECTION IS BROKEN. THE HEADREST CAN BE COMPRESSED BACK INTO THE ORIGINAL COMPACT POSITION BUT WILL NOT HOLD AS THE BAR THAT KEEPS THE FRONT OF THE HEADREST ATTACHED TO THE MOUNTED PORTION IS BROKEN. IT NO LONGER "LATCHES" INTO THE CORRECT POSITION. THE VAN WAS STATIONARY. THE VAN WAS RUNNING BUT NOT IN MOTION.

Mileage: 103,000

CAR PARKED AND OFF IN DRIVEWAY. AFTER EXITING VEHICLE BUT BEFORE CLOSING DOOR, DRIVERS HEADREST POPPED AND FRONT SECTION SEPARATED FROM REAR SECTION ON RIGHT SIDE. VISUAL INDICATION OF PLASTIC BRACKET SHEARED. NO POWER ON VEHICLE. UPON TESTING IGNITION ASSOCIATED AIRBAG LIGHT ILLUMINATED INDICATING FAILURE OF AIRBAGS OR AHR. NO COLLISIONS IN VEHICLE HISTORY OR ASSOCIATED WITH EVENT. NO DEPLOYMENT OF PASSENGER AHR.

Mileage: 54,000

IN JUNE 2018 WHILE DRIVING THE CHRYSLER VAN ON THE HIGHWAY, THE HEADREST EXPLODED HITTING MY HUSBAND IN THE BACK OF THE HEAD. WE TOOK THE VAN TO HAVE THE HEADREST REPLACED COSTING US $305.60. I SAW ON THE NEWS YESTERDAY THAT A WOMAN HAS STARTED A CLASS ACTION SUIT BECAUSE HER HEADREST EXPLODED ON THE SAME YEAR CHRYSLER VEHICLE. THERE MUST BE A PROBLEM WITH THESE HEADRESTS AND CHRYSLER SHOULD REIMBURSE PEOPLE FOR THE MONEY THEY HAD TO PAY AND ALSO RECALL ALL THE OTHER VEHICLES WITH SIMILAR HEADRESTS BEFORE SOMEONE IS HURT OR KILLED BY THEM. MY HUSBAND SAID IT WAS A HARD HIT TO HIS HEAD WHEN IT EXPLODED LIKE SOMEONE HIT HIM IN THE BACK OF THE HEAD.

Mileage: 8,150

HEADREST DEPLOYED, CAUSED BY PLASTIC BREAKING THAT HOLDS PIN. VEHICLE WAS PARKED AT DEALERSHIP AWAITING SERVICE.

Mileage: 36,000

HEADREST ACTIVATED INVOLUNTARILY DURING NORMAL DRIVING CONDITIONS

Mileage: 58,700

THE VEHICLE WAS STATIONARY IN A PARKING LOT. I ENTERED THE DRIVER'S SIDE AND SAT DOWN ON THE SEAT. WE SUDDENLY HEARD A LOUD BANG AND I FELT SOMETHING GRAZE THE BACK OF MY HEAD. THAT'S WHEN WE REALIZED THE HEADREST EXPLODED AND NEARLY HIT ME IN THE BACK OF THE HEAD AND NECK. AFTER LOOKING CLOSER AT THE HEADREST, THE BASE IS MADE OF PLASTIC WITH A METAL ROD THAT LOCKS THE HEADREST TO THE UPRIGHT SUPPORTS. THERE ARE TWO GAS PISTONS THAT PUSH AGAINST THE PLASTIC BASE OF THE HEADREST AND THE POSTS THAT GO IN THE BACK OF THE SEAT. THE PLASTIC HEADREST BASE FAILED CATASTROPHICALLY, WHICH ALLOWED THE HEADREST PISTONS TO EXPAND FORCEFULLY.

Mileage: 67,947

I WAS STOPPED AT A STOPLIGHT & SUDDENLY THE HEADREST IMPLODED INTO THE BACK OF MY HEAD. AT FIRST, I THOUGHT I HAD BEEN HIT FROM BEHIND. LOOKED IN THE MIRROR, NOBODY BEHIND ME. THEN I THOUGHT SOMEONE HAD GOTTEN INTO MY CAR & STRUCK THE BACK OF MY SEAT, WHICH WAS TERRIFYING. GOT OUT & LOOKED RIGHT THERE AT THE LIGHT, & IT APPEARED TO HAVE A BROKEN PLASTIC PIECE INSIDE. NOW I'M NOT SURE IT IS SAFE, BUT HAVING STOPPED AT A DEALERSHIP, I CAN'T AFFORD TO PAY NEARLY 700.00 FOR A NEW HEADREST. I SAW SIMILAR CASES FOR EARLIER MODELS HAD BEEN RE--CALLED. HAS MINE? PLEASE ADVISE.

Mileage: 106,000

ACTIVE HEADREST ACTIVATED DUE TO PLASTIC PIECE BRAKING. WAS TRAVELING DOWN THE ROAD WHEN THE HEADREST CAME APART. WAS NOT INVOLVED IN A COLLISION. THE PRESSURE FROM THE HEADREST STRUCK PASSENGER IN THE HEAD

Mileage: 54,000

WHILE DRIVING. I WAS SLOWLY APPROACHING A RED LIGHT. MY PASSENGER SIDE HEADREST EXPLODED OPEN. IT WAS A LOAD BANG SOUND. I TOOK IT IMMEDIATELY TO THE CHRYSLER DEALERSHIP. THEY TOLD ME IT WOULD COST ME $846.00 NOT INCLUDING LABOR FEES. THEN THEY GAVE ME A PIN THAT CAME FROM MY HEADREST AND SAID IT HAD BROKE. THAT THIS ONLY HAPPENS WHEN THE AIRBAG DEPLOYS. I'VE CALLED TO CUSTOMER SERVICE NUMBER IN THE OWNERS MANUAL AND THEY SAID THEY COULD NOT HELP ME BECAUSE THERE WERE NO RECALLS ON MY VEHICLE AND THAT IT HAD TOO MANY MILES. MY VAN HAS 58,000 MILES ON IT. I'M SCARED TO DRIVE IT BECAUSE THE AIRBAG COULD DEPLOY OR THE OTHER HEADREST COULD EXPLODE OPEN LIKE THIS ONE DID. THIS IS A SAFETY ISSUE. I NEED HELP WITH THIS AND I KEEP GETTING TURNED AWAY. I'M JUST BLESSED MY FAMILY WAS NOT INJURIES. I LOOKED ON RECALLS AND THIS HAPPENED TO SOME 2013 MODELS LIKE MINE. I DON'T UNDERSTAND WHY I CAN'T GET ASSISTANCE.

Mileage: 58,570

AIR BAG WARNING LIGHT STAYS ON. HOOD PAINT BUBBLING. STOW AND GO SEATS SHAKE AND VIBRATE ON INTERSTATE. BRAKE ROTORS STILL RATTLE VIBRATE EVEN AFTER NEW MOPAR CALIPERS AND ROTORS REPLACED.

Mileage: 82,388

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE INSTRUMENT CLUSTER WAS RECENTLY REPLACED IN THE VEHICLE. WHILE SEATED IN THE VEHICLE WITH THE IGNITION IN THE OFF POSITION, THERE WAS A CLICKING NOISE COMING FROM THE DASHBOARD. THE CONTACT ALSO STATED THAT THERE WAS A SOUND AS IF THE CD PLAYER WERE CYCLING FOR ANOTHER CD. SUDDENLY, THE DRIVER'S SIDE HEAD REST AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT SUSTAINED A SORE NECK AND POSSIBLE CONCUSSION, BUT DID NOT SEEK MEDICAL ATTENTION. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE INSTRUMENT CLUSTER WAS REPLACED BY VICTORVILLE MOTORS (14617 CIVIC DR., VICTORVILLE, CA 92394, (760) 733-8484) WHO WAS ALSO INFORMED OF THE AIR BAG FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,833.

Mileage: 60,833

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE INSTRUMENT CLUSTER WAS RECENTLY REPLACED IN THE VEHICLE. WHILE SEATED IN THE VEHICLE WITH THE IGNITION IN THE OFF POSITION, THERE WAS A CLICKING NOISE COMING FROM THE DASHBOARD. THE CONTACT ALSO STATED THAT THERE WAS A SOUND AS IF THE CD PLAYER WERE CYCLING FOR ANOTHER CD. SUDDENLY, THE DRIVER'S SIDE HEAD REST AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT SUSTAINED A SORE NECK AND POSSIBLE CONCUSSION, BUT DID NOT SEEK MEDICAL ATTENTION. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE INSTRUMENT CLUSTER WAS REPLACED BY VICTORVILLE MOTORS (14617 CIVIC DR., VICTORVILLE, CA 92394, (760) 733-8484) WHO WAS ALSO INFORMED OF THE AIR BAG FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,833.

Mileage: 60,833

THE ACTIVE HEAD RESTRAINT ACTIVATED WHILE THE VEHICLE WAS PARKED IN MY GARAGE. THE VEHICLE HAS NEVER BEEN IN A CRASH AND ONLY HAS 36,000 MILES ON IT. THE PART IS CLEARLY DEFECTIVE AND/OR POORLY MADE AS I CAN SEE THE PLASTIC PIECE THAT BROKE CAUSING THE FAILURE. I AM UNABLE TO RESET THE HEADREST THUS RENDERING THIS SAFETY DEVICE USELESS.

Mileage: 36,000

OIL FILTER HOUSING-THE ENGINE HAS A MAJOR OIL LEAK DUE TO PART NUMBER 68105583AA. IN ADDITION, UNRELATED TO THE OIL LEAK THE DRIVER SEAT ALSO UNEXPECTEDLY REVERSED AND WOULD NOT MOVE FORWARD AGAIN. WHILE SITTING AT THE INTERSECTION THE CAR ENGINE SUDDENLY STALLED. I AM NOT CERTAIN IF THIS WAS DUE TO LEAK OR ELECTRICAL PROBLEM. THE CAR BEHIND ME HAD TO USE EVASIVE MEASURES TO PREVENT A CRASH.

Mileage: 76,000

PASSENGER SEAT WHEN ALL THE WAY BACK BY MOTORIZED SWITCH PULL OUT OF SIDE COVER WIRES TO SHORT INSULATION COVER CHEW UP COULD RESULT IN ELECTRICAL FIRE

Mileage: 46,000

DRIVING MY CAR ABOUT 25 MPH ON A CITY STREET AND THE HEAD REST POPPED OUT FOR NO REASON AND HIT THE BACK OF MY HEAD. THIS IS A 2014 CHRYSLER TOWN AND COUNTRY AT THE TIME OF THE INCIDENT IT HAD 80,000 MILES ON THE CAR. I BROUGHT IT TO THE CHRYSLER DEALERSHIP AND THEY INFORMED ME THAT THIS WAS NOT COVERED UNDER THE MANUFACTURES WARRANTY OR EXTENDED WARRANTY. THE REPAIR HAS NOT BEEN FIXED.

Mileage: 80,000

THE HEADREST DEPLOYED WHILE PARKED IN MY DRIVEWAY OVERNIGHT. ITS APPARENT IT WAS DEFECTIVE. I CAN SEE BROKEN PIECES INSIDE. CHRYSLER REFUSES TO EVEN LOOK AT THE CAR.

Mileage: 44,500

TL* THE CONTACT OWNED A 2014 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT'S VEHICLE WAS STOPPED, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE VEHICLE. AS A RESULT, THE FRONT DRIVER SEAT TWISTED TOWARDS THE WINDOW, FELL BACKWARDS, AND FRACTURED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED WHIPLASH, A CONCUSSION, AND NERVE DAMAGE TO THE LEFT SHOULDER AND FACE THAT REQUIRED MEDICAL ATTENTION. THE FRONT SEAT PASSENGER SUSTAINED WHIPLASH THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.

Mileage: 75,000

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER SIDE HEAD REST WAS DEFECTIVE. THE HEAD REST DID NOT LOWER TO THE POSITION TO PROTECT THE DRIVER'S HEAD IN THE EVENT OF A CRASH. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY COULD NOT ADJUST THE HEAD REST. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

Mileage: 20,000

MY TOWN AND COUNTRY HAS THE POWER FOLDING THIRD ROW SEATS. MY KIDS AND I WERE SITTING IN THOSE SEATS ON JULY 4TH FOR THE FIREWORKS SHOW. I WAS SHIFTING IN THE SEAT WHEN MY KNEE ACCIDENTALLY PRESSED THE SEAT FOLD BUTTON WHICH STARTED COLLAPSING THE THIRD ROW SEATS ON MY 2 KIDS AND I. IF MY KIDS HAD NOT JUMPED UP IN TIME, THE SEATS WOULD NOT HAVE STOPPED BEFORE CAUSING SERIOUS INJURY. I STAYED IN THE SEAT TO SEE IF I COULD STOP IT SOMEHOW, BUT THE BUTTONS DIDN'T STOP THE PROCESS. I FINALLY WAS ABLE TO FORCE THE SEAT TO STOP WITH MY BACK, BUT I HAD TO USE A LOT MORE FORCE THAN MY KIDS COULD EVER HAVE DONE. THE SEATS HAVE ENOUGH FORCE TO SERIOUSLY INJURE A CHILD. THIS IS CLEARLY A HUGE SAFETY ISSUE, AS THE BUTTONS ARE IN A LOCATION THAT CAN BE ACCIDENTALLY PRESSED EASILY. ALSO, IF KIDS ARE IN THE BACK OF THE VAN AND ARE PLAYING AROUND, THEY COULD EASILY REACH AND PLAY WITH THE BUTTONS WHILE SITTING IN THE BACK. A SIMPLE BUTTON COVER OR CHILD LOCKOUT SWITCH WOULD SOLVE THE PROBLEM. THE VAN IS ADVERTISED WITH THE PURPOSE OF USING THE REAR SEATS AS A TAIL-GATE ALTERNATIVE, BUT THIS SAFETY ISSUE MAKES THAT A DANGEROUS SOLUTION.

Mileage: 2,200

WE PURCHASED OUR NEW 2014 CHRYSLER TOWN AND COUNTRY MINI VAN FROM OUR LOCAL CHRYSLER DEALER WITH TWO DEFECTIVE OUTBOARD REAR SEAT HEADRESTS. THE OUTBOARD ATTACHMENT OF THE STEEL HORSESHOE SHAPED ATTACHING ROD TO THE SEAT FRAME IS BROKEN. RETURNED VEHICLE TO DEALER AFTER WE DISCOVERED THIS CONDITION FOR INSPECTION AND REPAIRS ON MAY 4, 2015. WE HAD TO LEAVE THE VEHICLE WITH THE DEALERSHIP DUE TO A SERVICE DEPARTMENT BACKLOG. THE DEALER INSPECTED THE SEAT ON MAY 6, 2015 AND CONTACTED US TO TELL US THAT WE HAD DONE SOMETHING TO THE SEAT TO CAUSE THE HEADREST RODS TO BREAK. WE TOLD THE DEALER THAT WE DISAGREED AND WE WENT TO THE DEALERSHIP TO DISCUSS THERE FINDINGS. THERE IS NO VISUAL DAMAGE TO THE SEAT OR THE HEADREST, THE SEAT IS NEW, LOOK LIKE IT DID WHEN WE PURCHASED THE VEHICLE. WE ALSO WAS TOLD THAT WE MUST HAVE DAMAGED THE HEADREST WHEN WE RAISED THE SEAT FROM THE SEAT WELL IN THE FLOOR TO THE UPRIGHT POSITION. OUR SERVICE ADVISOR MR. RASHON PERRY GOT HIS SERVICE MANAGER AND WE DISCUSSED THE DAMAGE TO THE SEAT AND HE TAKEN SOME DIGITAL PICTURES OF THE DAMAGE TO THE SEAT AND TOLD US THAT HE WOULD SUBMIT THEM TO CHRYSLER FOR REVIEW AND GET BACK TO US IN 2 TO 3 DAYS. DID NO HAPPENED. CALLED DEALERSHIP ON MAY 14, 2015 AND ASKED OUR SERVICE ADVISOR MR. PERRY FOR AND UPDATE, NEVER ANSWERED THE PAGE FROM THE FRONT DESK. ASKED TO BE TRANSFERRED TO THE SERVICE MANAGERS (JOHN ?) AND LEFT A MESSAGE ON HIS ANSWERING MACHINE ASKING FOR AN UPDATE ON THE STATUS OF REPAIRING OUR SEAT. NO RETURN CALL TO DATE. WE UNDERSTAND THAT THERE IS A FEDERAL MOTOR VEHICLE SAFETY STANDARD THAT REQUIRES THE HEADREST TO PREVENT A PASSENGERS HEAD FROM WHIPLASHING DURING A 35 MPH REAR OR FRONT CRASH. CHRYSLER COULD HAVE OTHER VEHICLE IN THE PUBLICS HANDS WITH THESE DEFECTIVES SEATS HEADREST. WE NEED HELP IN GETTING THIS VERY SERIOUS ISSUE ADDRESSED. PLEASE HELP US.

Mileage: 6,157

WHILE DRIVING ON THE HIGHWAY I DETECTED A BURNING SMELL. I SAW SMOKE COMING FROM UNDER MY LEGS. I LIFTED MY LEG AND SAW A GLOWING HEATING COIL IN THE SEAT. I TURNED OFF THE HEATED SEAT SWITCH AND PULLED TO THE CURB TO FURTHER CHECK OUT THE SITUATION. I REALIZED THE SMOKE/FIRE HAD STOPPED AND DROVE TO A PARKING AREA AND CHECKED THE SEAT AGAIN. THE DANGER SEEMED PAST SO I WENT TO DINNER. MY WIFE AND I RETURNED HOME WITH THE SEAT HEATER OFF. THE NEXT MORNING THE DEALER WAS CALLED AND THE CAR TAKEN TO THE SERVICE CENTER. *TR

Mileage: 26,600