2015 CHRYSLER TOWN AND COUNTRY Air Bags Problems

I was driving at 515 am on the highway about 60 mph, when all of a sudden Drive aside headrest airbag went off. I am thankful that it was early in the morning and not a lot of people on the road cuz I did swerve but did not hit anyone or anything as it startled me as I was driving. I called Chrysler see case number below and they will do nothing about this. As this car is made you need to replace the whole seat they want me to pay for the Diagnostics waiting for a supervisor to call me back. I've been icing my lower neck and back since it happened. My case 93912799

With normal use, no accident has occurred both front driver and passenger active headrest have deployed due to faulty plastic casing. One side, front passenger occured with occupant pulling on headrest to enter vehicle in the middle row. One , front driver side, occured when a shopping bag GENTLY bumped the headrest while being removed from the middle row behind the seat. They will not "click" back into place because of a broken piece. If this deployed while driving, rather than casual contact (not rough contact!) it would cause injury to the neck or confusion in a driver to no longer be alert.

The Active Head Rest on the driver seat in my 2015 Chrysler Town and Country. I purchased this vehicle brand new from the dealer in 2015 from the Chrylser Dealer in Springfield, IL. No one was driving the vehicle at the time, we only notice the headrest had activated after entering the vehicle after it was parked in our garage. I have contacted my local dealer (Burlington, IA) to determine the repair/replacement required. No other warning lights are shown on the dashboard. VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Front Passenger Seat Headrest deployed from broken plastic that failed and released the headrest while parked and car is off. Concussion risk while driving No inspection yet by dealer or police/insurance No prior warning

While driving the headrest exploded into the back of my head. It felt like someone had just punched me in the back of the head. This happened yesterday, and I have not yet had it inspected by anyone.

Driver side active head restraint popped open. The air bag did not deploy but the plastic tabs holding it together broke inside.

Car was in drive way and passenger seat head rest popped out while no one was in the car

My spouse was driving and the headrest air bag deployed hitting her in the back of the head. There were no warnings before it happened and the dealership said that it seems to be an issue that they are aware of but there are no recalls at this time. Since this has happened the seatbelt light is on.

The active headrest restraint deployed & broke the plastic without being in an accident. No way to reset since the place is broken.

MY 2015 TOWN AND COUNTRY CHRYSLER MINIVAN WAS PARKED IN A HOT GARAGE IN FLORIDA IN THE EARLY MORNING, WHEN I OBSERVED THE FRONT RIGHT SIDE PASSENGER'S HEADREST TO BE OPENED AND APPEARING TO BE FORCED FORWARD. NO ACCIDENT OR MOVING WAS INVOLVED. THERE WAS NO ACTIVITY THAT SHOULD HAVE CAUSED THE HEADREST TO DEPLOY FORWARD. I BELIEVE THIS IS PROBABLY A HEADREST THAT IS USED FOR AN ANTI WHIPLASH DEVICE IN CASE OF AN ACCIDENT. WITHOUT A DOUBT, THIS IS A SAFETY ISSUE AS ACCIDENTAL DISCHARGE OF THIS HEADREST COULD CAUSE SERIOUS INJURIES. NO INJURIES TOOK PLACE.

Mileage: 49,670

PASSENGER HEADREST ASSEMBLY RANDOMLY ENGAGED SOME SORT OF "AIRBAG" MODE. TWO SPRINGS DEPLOYED THE HEADREST FORWARD RAPIDLY

Mileage: 113,000

DRIVER SEAT GOT STUCK IN UP POSITION. SEAT WILL NOT GO DOWN AND PEDDLES WON'T ADJUST. THE AIR BAG IN THE HEAD REST DISCHARGED WHILE SITTING AT A RED LIGHT. NOT VERY SATISFIED.388RKS

Mileage: 102,000

PASSENGER FRONT HEADREST EXPLODED WHILE STATIONARY. WE WERE AT A STOP LIGHT, THERE WAS NO ACCIDENT OR IMPACT. IT CANNOT BE RESET AND NEEDS TO BE REPLACED. I DO NOT FEEL LIKE WE SHOULD HAVE TO PAY OUT OF POCKET WHEN THIS IS A COMMON ISSUE AND A SAFETY ISSUE.

Mileage: 45,000

MY VEHICLE WAS PARKED IN THE DRIVEWAY STATIONARY, AND AS I WALKED TO THE VEHICLE TO ENTER THE CAR WITH MY 2 YOUNG CHILDREN AND AS WE APPROACHED I HEARD A LOAD POP NOISE. I FOUND THE AHR HEADREST HAD DEPLOYED, WITH NO ONE TOUCHING OR MOVING THE VEHICLE. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND THE HEADREST HAS NEVER BEEN RESET FOR ANY REASON. THE PLASTIC JOINT MECHANISM AND SPRING THAT HOLDS IT IN AND TOGETHER CRACKED AND BROKE. I CALLED CHRYSLER DEALERSHIP AND THEY WILL NOT FIX OR REPLACE UNLESS I PAY OUT OF POCKET, APPROX $1000 FOR 1 HEADREST. THE GENTLEMAN ON THE PHONE ACKNOWLEDGED THAT HE KNEW OF THIS HAPPENING OFTEN IN CHRYSLER T&C VANS, HOWEVER COULD NOT HELP ME AS MY WARRANTY IS NOW UP AND THERE IS NOT A RECALL. I AM TERRIFIED TO DRIVE MY VAN NOW, KNOWING THAT THE DRIVERS SIDE HEADREST AHR MAY DEPLOY AT ANYTIME NO WARNING AND CAUSE INJURIES TO ME, WHICH COULD CAUSE ME TO CRASH MY VEHICLE WHILE DRIVING ENDANGERING MY CHILDREN AND FAMILY. I HAVE ZIPTIED BOTH THE PASSENGER HEADREST AND DRIVERS HEAD REST SHUT. THE DRIVERS HEADREST IS ZIPTIED IN CASE IT RANDOMLY DEPLOYS AND THE PASSENGERS IS ZIP TIED AS THE HEAD REST INTERNAL PLASTIC MECHANISMS ARE BROKEN.

Mileage: 36,732

WE WERE IN THE VAN THAT THE PASSENGER FRONT HEADREST JUST SHOT OUT AND ALMOST HIT MY WIFE IN THE HEAD. TOOK TO THE DEALER AND FOUND THEY WANTED OVER 800 FOR A NEW HEADREST. I FEEL LIKE THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED.

Mileage: 151,000

PASSENGER SIDE HEADREST EXPLODED WHILE DRIVING (ON A PAVED ROAD IN FLORIDA) FOR NO REASON. COULD HAVE BEEN EXTREMELY BAD OR FATAL IF THEIR WAS A PASSENGER SETTING IN THE SEAT.

Mileage: 82,562

I WAS DRIVING AT 45 MPH WITH MY ADULT DAUGHTER IN THE PASSENGER SEAT. SHE HAD HER SEAT BELT ON AND WITHOUT ANY WARNING, COLLISION OR TURNING MOTION THE PASSENGER SEAT HEADREST EXPLODED HITTING HER IN THE HEAD. BECAUSE OF THE SAFETY OF MY FUTURE PASSENGERS I SECURED AN APPOINTMENT AT GALEANA CHRYSLER DEALERSHIP IN FORT MYERS, FLORIDA. ON 3/11/20 I PURCHASED A NEW HEADREST AT A COST OF $683.73 AND HAD IT INSTALLED ON 3/25/20 FOR AN ADDITIONAL COST OF $155.28. AT MY ORIGINAL VISIT TO THE DEALERSHIP ON 3/11/20 I CALLED THE CHRYSLER REIMBURSEMENT CENTER (TALKED TO MEGAN) AND SHE SAID THE COST WOULD BE PAID BY CHRYSLER DUE TO THE SAFETY ISSUE. ON 6/22/20 WE RECEIVED OUR REJECTION FOR REIMBURSEMENT FROM MOI A REIMBURSEMENT SPECIALIST AT CHRYSLER. OUR CASE NUMBERS AT CHRYSLER WERE 75899352 AND 76536023 . TWO CASE NUMBERS WERE ASSIGNED BECAUSE THEY LOST THE FIRST ONE. MY FIRST CONCERN IS THE SAFETY OF MY PASSENGERS AND MYSELF. THIS WAS NOT COSMETIC BUT A SAFETY ISSUE THAT SHOULD BE THE RESPONSIBILITY OF CHRYSLER. THANKING YOU IN ADVANCE FOR YOUR ASSISTANCE IN THIS MATTER.

Mileage: 26,200

WHEN DRIVING ON THE FREEWAY IN HEAVY TRAFFIC MY HEADREST DEPLOYED AND HIT MY HEAD WITH SUCH A FORCE THAT MY GLASSES FELL DOWN TO THE FLOOR OF THE VAN. MY EYESIGHT IS PRETTY BAD AND I HAD TO CONTINUE DRIVING ON THE FREEWAY UNTIL THE NEXT EXIT WITH LIMITED VISION BECAUSE I WAS UNABLE TO PICK UP THE GLASSES FROM THE FLOOR WHILE DRIVING ON THE FREEWAY. THIS WAS AN EXTREMELY DANGEROUS SITUATION*DT MANUFACTURER AND DEALER HAVE NOT BEEN CONTACTED. CONSUMER IS HAVING NECK PAIN AND HEADACHES AS WELL AS DIZZINESS. *JB*DT CONSUMER WENT TO THE DOCTOR 3 TIMES AND WAS GIVEN PAIN MEDICINE. MANUFACTURER WAS NOT CONTACTED.*JB*DT*DT*AS *TR

PASSENGER SIDE SEAT HEADREST DEPLOYED/EXPLODED FOR NO APPARENT REASON WHILE PASSENGER WAS IN SEAT. THE VEHICLE WAS IN MOTION, MOVING AROUND 40 MPH ON SMOOTH STATE/US HIGHWAY WITH NO CHANGE IN SPEED AND NO COLLISION. IT JUST DEPLOYED ON ITS OWN FOR NO REASON. *TR

Mileage: 68,330

MY VEHICLE WAS STRUCK ON THE REAR PASSENGER DOOR BY ANOTHER VEHICLE TRAVELING ROUGHLY 45-50MPH, MY VEHICLE WAS TRAVELING ROUGHLY 25-30MPH ON A CITY STREET. MY VEHICLE SUSTAINED MAJOR DAMAGE, INCLUDING THE BACK WINDOW SHATTERING AND GLASS SHARDS FILLING THE CAR. NONE OF THE AIRBAGS DEPLOYED. AS A RESULT, I HAD CUTS FROM GLASS, AS WELL AS A CONCUSSION.

Mileage: 99,950

OPEN AIR BAGS FRONT DRIVER FACE AND KNEE PLUS FRONT PASSENGER AIR BAG OPEN AT SPEED 0000 ON HWY STOP AND GO TRAFFIC

Mileage: 68,000

THE DRIVERS SIDE ACTIVE HEAD RESTRAINT DEPLOYED WHILE THE VEHICLE WAS STATIONARY WAITING AT A DRIVE THROUGH.

Mileage: 83,000

WHILE DRIVING ON A CITY STREET, THE FRONT SEAT ACTIVE HEAD RESTRAINT RELEASED CAUSING IT TO PROPEL FORWARD. UPON INSPECTION, THE PIN WHICH IS LATCHED HOLDING THE HEAD RESTRAINT CLOSED, WAS HELD BY A PLASTIC RETAINER WHICH FATIGUED & FAILED.*DT*JB

Mileage: 59,601

I NOTICED THAT AT RANDOM TIMES THE AIRBAG LIGHT WOULD ILLUMINATE, EVEN WHILE THERE WAS NO ONE IN THE SEAT. I CALLED THE DEALERSHIP AND TOOK IT IN BUT BECAUSE AT THE TIME IT WAS NOT ON, THEY SAID THEY COULD NOT DO ANYTHING ABOUT IT. THEN AFTER SOME TIME WITH THE AIRBAG LIGHT GOING ON AND OFF THE CRUISE CONTROL WILL NO LONGER WORK. IT DOES NOT EVEN RECOGNIZE THAT YOU ARE PRESSING THE BUTTON. DEALERSHIP WAS ALSO NOTIFIED IN THIS CASE, AND BECAUSE MY WARRANTY EXPIRED AT 60000 MILES AND THE VEHICLE IS AT 67000 IT IS NOT COVERED. IT DOES NOT MATTER IF THE VEHICLE SPEED, THE AIRBAG LIGHTS JUST GO ON AND OFF. IT DOES NOT ALWAYS COME ON.

Mileage: 67,000

ON JULY 10, 2018, AT APPROXIMATELY 1:43 PM, I PULLED INTO A PARKING SPACE AT THE SAM'S CLUB ON YOUNGERMAN CIRCLE IN JACKSONVILLE, FL AND PUT MY 2015 CHRYSLER TOWN & COUNTRY INTO PARK. I WENT IN MY POCKET TO PULL OUT MY SHOPPING LIST AND THEN HEARD A LOUD POP AND FELT SOMETHING HIT THE BACK OF MY HEAD. I EXITED MY VEHICLE AND LOOKED TO SEE THAT MY HEADREST HAD BASICALLY EXPLODED APART FOR NO APPARENT REASON. I CONTACTED MY LOCAL CHRYSLER DODGE DEALERSHIP AND THEY ADVISED THAT THIS WAS NOT UNDER WARRANTY OR RECALL. AS IT DID NOT AFFECT THE DRIVABILITY OF MY VEHICLE AND I DIDN'T HAVE THE MONEY AND DIDN'T THINK I SHOULD HAVE TO PAY FOR SOMETHING THAT WAS NOT MY FAULT, I DID NOT GET IT REPLACED.

Mileage: 79,000

PASSENGER HEADREST AIRBAG/WHIPLASH EXPAND SAFETY DEVICE. INTERNAL PLASTIC BRACKET FAILED AND CAUSED THE HEADREST TO EXPAND AND CANNOT BE RESET. THE VEHICLE WAS IN THE DRIVEWAY AND NOT MOVING WHEN THE HEADREST JUST LOUDLY EXPANDED, NO ONE WAS SETTING IN THE SEAT.

Mileage: 47,500

AIRBAG LIGHT WILL NOT GO OFF, NO OTHER VEHICLE ISSUES.

Mileage: 208,000

THE PASSENGER HEADREST EXPLODED WHILE SITTING IN MY GARAGE AND CAN NOT BE FIXED WITHOUT VISITING A DEALERSHIP WHICH LOOKS TO BE A $700 - $900 CHARGE.

Mileage: 71,000

THE DRIVER SEAT AIRBAG IN THE HEADREST SHOT THE HEADREST FORWARD SPLITTING IT IN TWO THEREBY RENDERING THE AIRBAG USELESS.

Mileage: 87,000

WHILE RIDING IN THE PASSENGER SEAT OF MY VEHICLE THE ' HEADREST RESTRAINT SYSTEM' INAPPROPRIATELY OUT OF NOWHERE DEPLOYED WHILE THE VEHICLE WAS MOVING BUT WAS NEVER IN AN ACCIDENT. THE HEADREST FORCEFULLY HIT ME IN THE NECK AND BACK OF THE HEAD.

Mileage: 72,000

FALL 2017, OUR CAR WAS SITTING IN OUR DRIVEWAY OVER NIGHT. THE NEXT MORNING WE NOTICE THE PASSENGER HEAD REST HAD DEPLOYED WITH NO CAUSE TO DEPLOY. WE WERE TOLD BY CHRYSLER SERVICE EMPLOYEE THAT THE HEAD REST ARE KNOWN TO DEPLOY WITH NO REASON. THIS WEEK OUR CAR WAS IN OUR GARAGE OVER NIGHT. THE NEXT MORNING WE NOTICED THE DRIVER'S SIDE HEAD REST DEPLOYED WITH NO REASON. WE TOLD CHRYSLER CUSTOMER SERVICE ABOUT OUR COMCERNS ABOUT SAFETY AND ALL THEY SAID WAS "YOUR CAR IS OUTSIDE THE 36,000 MILE WARRANTY AND THERE IS NOTHING WE CAN DO."

Mileage: 50,000

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 15 MPH, THE PRECEDING VEHICLE STOPPED ABRUPTLY. AS A RESULT, THE CONTACT CRASHED INTO A SPEED LIMIT SIGN AND THE SEAT BELT LOCKED UP. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS SLIGHTLY DAMAGED, BUT WAS DRIVABLE. THE CONTACT WAS ABLE TO UNLATCH THE SEAT BELT; HOWEVER, THE SEAT BELT DID NOT RETRACT. THE VEHICLE WAS TAKEN TO THE DEALER (TATE CHRYSLER, GLEN BURNIE, MD, 410-863-5530) WHERE IT WAS DIAGNOSED THAT THE SEAT BELT NEEDED TO BE REPLACED. ADDITIONALLY, WHILE DRIVING WITH A FRONT SEAT PASSENGER TO PICK UP THE REPLACEMENT SEAT BELT, THE FRONT PASSENGER SEAT BELT WAS LOCKED AND THE FRONT PASSENGER AIR BAG INDICATOR ILLUMINATED. THE DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.

Mileage: 38,000

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 55 MPH, THE VEHICLE HYDROPLANED AND CRASHED INTO THE INTERSECTION ON THE ROAD. ALL THE AIR BAGS FAILED TO DEPLOY. THE CONTACT ALSO STATED THAT THE PASSENGER SIDE SEAT BELT FAILED TO LOCK. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO STEW'S AUTO BODY AND TOWING INC. (LOCATED AT 276 W WASHINGTON AVE, WASHINGTON, NJ 07882; (908) 689-1993), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-334-9200 AND STATED THAT THE ANGLE OF THE IMPACT DETERMINED THAT THE AIR BAGS SHOULD NOT DEPLOY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 31944170. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

Mileage: 37,000

ALREADY SENT A WRITTEN COMPLAINT [XXX] PREVIOUSLY ACCIDENT ON 05/16/2017 AIRBAG ON THE FLOOR DID SERIOUS LIFE THREATENING INJURIES TO HER LEGS AND HAD TO BE METEVACTED BY HELICOPTER TO SHOCK TRAUMA CENTER IN BALTIMORE FOR MANY SURGERIES TO HER LEGS WHICH THREATENED HER LIFE AT 91 YEARS OF AGE. STAYED IN SHOCK TRAUMA CENTER FOR 11 (+) DAYS AND WILL SPEND MANY MORE DAYS IN A REHABILITATION CENTER AND STANDS THE POSSIBLE AMPUTATION OF ONE LEG. THIS WAS ALL CAUSED BY THE AIRBAG ON THE FLOOR OF VEHICLE. THE CAR WAS TOTALED. ALL THIS DAMAGE TO [XXX] LEGS WAS CAUSED BY THE FLOOR AIRBAG. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).?*JB

Mileage: 36,000

THE CHRYSLER TOWN & COUNTRY 2015 WAS IN A ACCIDENT ON 5/16/2017 AND THE AIR BAG INFLATED ON THE FLOOR UPON CRASH AND CAUSED SERIOUS LIFE THREATENING INJURIES TO THE DRIVERS LEGS CAUSED HER TO BE METEVACTED BY HELICOPTER TO BALTIMORE SHOCK TRAMMA CENTER FOR A 11 DAY (+) STAY AND HAVING TO UNDERGO MANY SURGERY ON HER LEGS. THIS AIR BAG SEVERLY INJURED HER LEGS AND MAY LEAD TO A AMPUTATION WITH ONE LEG SHE IS 91 YEARS OLD AND WAS STILL DRIVING. NOW SHE MAY NEVER DRIVE AGAIN BECAUSE OF THE AIR BAG DESTROYING HER LEGS AND SHE MAY NEVER WALK AGAIN THANKS TO THIS FAULTY DEFECTIVE AIRBAG AT THE FLOOR AREA; THE VEHICLE WAS IN MOTION WHEN CRASHED.

Mileage: 36,000

TL* THE CONTACT OWNED A 2015 CHRYSLER TOWN AND COUNTRY. WHILE IDLING AT A STOP SIGN, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.

Mileage: 88,000

VEHICLE STRUCK FROM BEHIND AND PUSHED INTO TRAFFIC SUSTAINING REAR, FRONT AND SIDE COLLISIONS. ONLY PASSENGER SIDE CURTAIN AIRBAG INFLATED, NO OTHER AIRBAGS INFLATED. ALSO BOTH DRIVER AND PASSENGER SEAT BACKS FAILED RESULTING IN FATAL INJURIES TO DRIVER AND SERIOUS INJURIES TO PASSENGER. THE VEHICLE WAS STATIONARY OR JUST STARTED MOVING WHEN IT WAS STRUCK FROM BEHIND ON HIGHWAY AND PUSHED INTO OTHER LANES OF TRAFFIC.

Mileage: 15,000

AIR BAGS WENT OFF DURING A ACCIDENT AND WE RECEIVED CUTS ON MY LEGS AND ALSO MY WIFE'S LEGS