2015 CHRYSLER TOWN AND COUNTRY Seats Problems

I was sitting in my parked vehicle in my driveway with vehicle turned off, talking on my cellphone and just adjusted the headrest and the headrest popped out like a bang, since I was leaned over I missed gettting hit. My extended warranty was up in July of this year, and was never told from my Chrysler dealership I get maintenance from was told there was a faulty headrest design.

Passenger side active head rest deployed suddenly while driving down the road on a hot day (90 degrees with heat factor 100+) Called dealer and they stated extended coverage for this expired June 13. This happened on July 28. They want to order parts, approx 170 USD and charge 108 USD labor. This is a common problem because of manufacturing with inferior plastic parts and it is violent when it pops apart unexpectedly.

The Head Restraint (AHR) on the driver's seat opened, without warning, striking the back of my head with considerable force. I was startled and momentarily dazed, as a result. The vehicle was parked at the time, so no impact or collision was involved. The Head restraint has not been repaired and is available for inspection. I have seen many reports of the same problem with numerous other vehicles. The manufacturers should be responsible for the repairs. Thank you!

The contact owns a 2015 Chrysler Town and Country. The contact stated while driving at an undisclosed speed, the driver's head restraint unexpectedly deployed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

Mileage: 75,000

The passenger side active head restraints (AHRs) deployed unexpectedly while the van was unoccupied inside our garage. Upon investigation the metal latch bar was still in it's undeployed location (latched into the head rest) but there were visible plastic parts missing on the other portion of the headrest. It appears that the plastic clamps had broken at some point and caused the AHR to deploy - luckily nobody was in that seat at the time. The AHR was unable to be reset so a replacement headrest has been ordered for installation.

*The drivers side headrest popped open while I was driving and yes it is available for inspection. Prior to this (several months), the passenger side headrest did the same thing while a passenger was in the seat. *When the headrest deployed/opened, it hit me in the back of the head. *No. *No. No, there were no warnings.

Passenger front head rest exploded/ejected while pulling into driveway.

Minivan was parked in our driveway and we heard a loud bang. The driver side headrest had spontaneously sprung open. Van has never been in an accident.

2015 Chrysler Town and Country. Black "Leather". Right Front Passenger Headrest. I was loading something into the Right Sliding door when my elbow bumped the headrest. It was slight enough that I thought nothing of it, but when my passenger got into the R/F seat, the headrest was thrust forward. We attempted to "reset" it but it would not latch in the back position. Upon assessment, we found the plastic "latches" broken. This is a design or quality problem with safety implications and Chrysler needs to replace this headrest in affected vehicles. There are several reports in the 2014-2015 model years with this issue. It should be a safety RECALL. Some complaints are that the parts are on backorder. This cannot be allowed. Chrysler should be held accountable.

Driving on a highway with my teenager sitting in the front passernger seat when all of a sudden we heard a loud pop and the headrest hit the back of my teenagers head. It was like an explosion. Fortunalty my teenager was looking down and said it didn't hurt them. Yes it is available for inspection. Someone could get a concussion given the force that headrest popped so forcefully. I have not taken it to a Chrysler dealer since it sounds like they dont do anything for it. No warnings.

With normal use, no accident has occurred both front driver and passenger active headrest have deployed due to faulty plastic casing. One side, front passenger occured with occupant pulling on headrest to enter vehicle in the middle row. One , front driver side, occured when a shopping bag GENTLY bumped the headrest while being removed from the middle row behind the seat. They will not "click" back into place because of a broken piece. If this deployed while driving, rather than casual contact (not rough contact!) it would cause injury to the neck or confusion in a driver to no longer be alert.

The driver's side headrest deployed while driving. My husband was driving on [XXX] at about 70-75 mph, when his headrest suddenly and unexpectedly burst open. This is a serious safety hazard. He said it felt like he got punched in the back of the head and was startled. Thankfully he didn't lose control of the vehicle and avoided an accident. It appears some plastic inside the headrest broke, causing it to deploy when it shouldn't have. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I parked my car in the driveway, turned off the engine and exited the vehicle. Before I closed the driver's side door, the front right headrest went off like the vehicle was in an accident. The corresponding air bag did not deploy. I inspected the headrest noticing pieces of plastic had broken off and others were bent. I attempted to reset the headset following the recommended procedure. Because of the broken/bent pieces of plastic, the headrest cannot be reset.

The contact owns a 2015 Chrysler Town And Country. The contact stated that after the vehicle was parked, the contact exited the vehicle and opened the driver’s side sliding door and the driver's side headrest exploded. The contact stated that the headrest explosion was very loud. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.

Mileage: 200,000

I had to take my car to the dealership about 2 years ago for my headrest popping out and the said there was a recall then. I want to know if there still is a recall because my passenger headrest has done the same thing. Also my blindspot warning is not working. Also my video system does not work.

I was driving down the highway and there was a loud bang and something hit me in the back of my head. It felt like something was thrown and me with significant force from behind. The headrest exploded for no apparent reason while we were traveling 65 miles per hr and threw me forward as I was driving. This could have caused serious harm to me personally or could have caused an accident and harm to other vehicles or my daughter that was riding in the passenger seat.

The passenger side headrest popped forward while parked in parking lot.

When moving the front seats, unexpectedly, the front headrest, engaged and moved forward violently. Unable to move it back to its original position.

The middle row seats headrest will not latch the headrest just drops down and it could fall off and hurt someone if we were to get into a crash. We can not use that seat with a headrest that is faulty.

Car was parked and I was standing outside the front passenger door. When I pulled the seat recline lever, the seat back shot forward quickly and the headrest exploded open. I cannot push it back into place OR take the headrest out. It is available for inspection, however I need to get it fixed for safety concerns asap. Anyone sitting in the passenger seat cannot keep their head in proper alignment, over their shoulders. Their head is forced forward. Not only uncomfortable, but mechanically unsafe. There was no warning lights or known malfunctions prior to the incident.

headrest opened driving down the road and broke the plastic clips, now i have a loose headrest

While the car was parked in the garage, person sat in the passenger seat and buckled, leaned back against the headrest and the headrest impact function triggered, pushing fully forward. Following Chrysler’s instructions on resetting it, I found the plastic locking mechanism was completely broken off.

Both headrests in the vehicle have malfunctioned and popped without the occurrence of an accident. The headrests are broken and cannot be reset in their proper functioning position. Therefore, it poses a safety hazard for occupants. The components have not been inspected by the manufacturer or anyone else other than the owner of the vehicle. There are no indicators denoted the issue.

Car passenger headrest is deployed and cylinder 6 is misfiring as described under the recall description from the previous years vehicles recalls.

The contact owns a 2015 Chrysler Town and Country. The contact stated that after she entered the vehicle through the front passenger’s side, the front passenger’s side air bag inadvertently deployed without warning. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was 97,841.

Mileage: 97,841

The passenger front seat active headrest deployed while car was parked for no reason.

Headrest came apart. Metal rod held by plastic gave way and now the rod cannot stay in the plastic housing correctly. Plastic is broke on both ends of the metal rod

The front passenger side headrest exploded forward while parked and it cannot be reset. It appears that plastic clips inside of the headrest snapped. The fact that the same type of headrest is installed on the drive side is extremely concerning because should it malfunction the same way while driving myself of my children could become involved in an accident when it hits the drive in the back of the head while on the road. There was no jolt or warning whatsoever we head a popping sound while the vehicle was parked and the headrest shot forward with extreme force.

Driver side active head restraint popped open. The air bag did not deploy but the plastic tabs holding it together broke inside.

Front passenger active head restraint (headrest) activated without a collision event.

I was just driving down the road and noticed my headset was pushing out toward my head. Upon inspection, it had been deployed but there was no accident that caused it. It is now pressing against my head all the time while I am driving and cannot be pushed back to normal position. Many news reports on this happening in all US cities: https://abc11.com/headrest-deploy-malfunction-safety-troubleshooter/5908516/ The repair estimates are between $700-$900, but those that report it to the local news station the manufacturer sometimes fixes it for free! This should be recalled! Help!

Unprompted, the active head restraint(headrest) deployed.

Was driving down the road and the front passenger seat headrest blew apart for no reason at all

on 5/22/22 at 88,530 miles, we were stopped at a light - NO ACCIDENT! the passenger side seat headrest exploded forwarded, hitting my wife in the head, causing her extreme neck/back pain. She is seeing doctor regarding her neck/back.

passenger side air activated head rest engaged with piston intact. plastic holding piece broke apart. now the headrest is apart and there is no head restraint on the passenger side this it is a health and safety issue.

The drivers head rest deployed while my vehicle was parked at home overnight. This vehicle is equiped with active head restrain and is supposed to deploy in case of a rear ended accident.

The contact owns a 2015 Chrysler Town and Country. The contact stated while walking towards the vehicle, the contact became aware that the driver’s side headrest had deployed and was detached from the seat. The contact stated that there was no impact to the vehicle to cause the headrest to deploy. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 183,000.

Mileage: 183,000

On 10/13/2021 the front passenger seat headrest activated for no apparent reason. The van was at a complete stop. After inspecting the headrest I determined the plastic had broke and allowed the headrest to spring forward. The rod that locks the headrest in the normal position was still in the clamp indicating that the computer did not activate the headrest. The plastic holding the rod broke. Luckily the passenger was leaning up preparing to exit the vehicle so the headrest did not hit him in the back of the head. I called the dealer and asked if there was a recall for this issue and they indicated there was not.I believe this is an extremely unsafe incident and am afraid that the driver’s side might be next.I believe it could cause serious head and neck injuries if falsely activated. I have researched and found many complaints about the same issue. I have temporarily put a strap on the headrest to hold it closed.

The head rest deployed

While exiting our parked 2015 Town and Country, the driver side active headrest on my wife’s van went off. There was no collision or jarring of the vehicle. We contacted the dealer and were told it would have to be repaired out of pocket. I have seen this problem online and feel as though a recall should have been in place.

THE HEADREST OPENED WITHOUT WARNING OR COLLISION WHILE DRIVING DOWN THE HIGHWAY. DRIVING AT ABOUT 45 MPH WHILE SLOWING DOWN GOING OVER RUMBLE STRIPS. THE PLASTIC HOUSING THAT HOLDS THE BAR WHICH HOLD THE HEADREST DOWN HAD BROKEN. THE BAR IS STILL HEALD BY TWO TEETH.

Mileage: 118,000

WHILE PARKED, ENGINE NOT RUNNING AND UN-OCCUPIED, THE FRONT PASSENGER HEAD REST DEPLOYED. INTERNAL PARKS WERE OBSERVED TO BE BROKEN AND UNABLE TO RETURN THE HEAD REST TO IT'S CLOSED POSITION

Mileage: 73,784

BACK WINDSHIELD SHATTERED SUDDENLY. NOTHING HIT IT. DEFECTIVE. SHATTERED DUE TO WEAK CORNER/ DEFECTIVE. SEATBELT BUCKLE BROKEN IN BACK SEAT. DRIVER HEADREST DEPLOYED. TRANSMISSION WENT UP AT 80,000 MILES.

THE ACTIVE HEAD RESTRAINT ON THE RIGHT FRONT SEAT INADVERTENTLY DEPLOYED. THE VEHICLE WAS NOT INVOLVED IN ANY KIND OF IMPACT AND NO AIRBAG DEPLOYMENT TOOK PLACE. THE HEAD RESTRAINT WILL NOT RESET DUE TO THE SLED BRACKET BEING BROKEN.*DT*JB*JB

Mileage: 70,000

THE HEAD REST ON THE DRIVER'S SEAT DEPLOYED WHILE SITTING IN OUR DRIVEWAY, UNOCCUPIED. IT IS THE SAME PROBLEM WITH THE ACTIVE HEAD REST INADVERTENT DEPLOYMENT DETAILED IN PE19-014.

Mileage: 70,000

PASSENGER HEADREST ASSEMBLY RANDOMLY ENGAGED SOME SORT OF "AIRBAG" MODE. TWO SPRINGS DEPLOYED THE HEADREST FORWARD RAPIDLY

Mileage: 113,000

DRIVER SEAT GOT STUCK IN UP POSITION. SEAT WILL NOT GO DOWN AND PEDDLES WON'T ADJUST. THE AIR BAG IN THE HEAD REST DISCHARGED WHILE SITTING AT A RED LIGHT. NOT VERY SATISFIED.388RKS

Mileage: 102,000

DRIVER HEADREST DEPLOYED RANDOMLY. CAR WASN'T IN ANY SORT OF COLLISION. PLASTIC SUPPORT INSIDE HEADREST FAILED. PLASTIC HOLDS SMALL BAR THAT ENGAGES WITH ELECTRONIC POWERED CLIPS.

Mileage: 62,250

THE DRIVERS SIDE HEADREST DEPLOYED OPEN FOR NO REASON. THE VEHICLE WAS SITTING IN MY DRIVEWAY NOT MOVING.

Mileage: 50,000

PASSENGER FRONT HEADREST EXPLODED WHILE STATIONARY. WE WERE AT A STOP LIGHT, THERE WAS NO ACCIDENT OR IMPACT. IT CANNOT BE RESET AND NEEDS TO BE REPLACED. I DO NOT FEEL LIKE WE SHOULD HAVE TO PAY OUT OF POCKET WHEN THIS IS A COMMON ISSUE AND A SAFETY ISSUE.

Mileage: 45,000

MY VEHICLE WAS PARKED IN THE DRIVEWAY STATIONARY, AND AS I WALKED TO THE VEHICLE TO ENTER THE CAR WITH MY 2 YOUNG CHILDREN AND AS WE APPROACHED I HEARD A LOAD POP NOISE. I FOUND THE AHR HEADREST HAD DEPLOYED, WITH NO ONE TOUCHING OR MOVING THE VEHICLE. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND THE HEADREST HAS NEVER BEEN RESET FOR ANY REASON. THE PLASTIC JOINT MECHANISM AND SPRING THAT HOLDS IT IN AND TOGETHER CRACKED AND BROKE. I CALLED CHRYSLER DEALERSHIP AND THEY WILL NOT FIX OR REPLACE UNLESS I PAY OUT OF POCKET, APPROX $1000 FOR 1 HEADREST. THE GENTLEMAN ON THE PHONE ACKNOWLEDGED THAT HE KNEW OF THIS HAPPENING OFTEN IN CHRYSLER T&C VANS, HOWEVER COULD NOT HELP ME AS MY WARRANTY IS NOW UP AND THERE IS NOT A RECALL. I AM TERRIFIED TO DRIVE MY VAN NOW, KNOWING THAT THE DRIVERS SIDE HEADREST AHR MAY DEPLOY AT ANYTIME NO WARNING AND CAUSE INJURIES TO ME, WHICH COULD CAUSE ME TO CRASH MY VEHICLE WHILE DRIVING ENDANGERING MY CHILDREN AND FAMILY. I HAVE ZIPTIED BOTH THE PASSENGER HEADREST AND DRIVERS HEAD REST SHUT. THE DRIVERS HEADREST IS ZIPTIED IN CASE IT RANDOMLY DEPLOYS AND THE PASSENGERS IS ZIP TIED AS THE HEAD REST INTERNAL PLASTIC MECHANISMS ARE BROKEN.

Mileage: 36,732

ACTIVE HEAD RESTRAINT DEPLOYED FOR NO REASON. VEHICLE WAS STATIONARY IN MY DRIVEWAY

Mileage: 143,000

WE WERE IN THE VAN THAT THE PASSENGER FRONT HEADREST JUST SHOT OUT AND ALMOST HIT MY WIFE IN THE HEAD. TOOK TO THE DEALER AND FOUND THEY WANTED OVER 800 FOR A NEW HEADREST. I FEEL LIKE THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED.

Mileage: 151,000

PASSENGER SIDE HEADREST EXPLODED WHILE DRIVING (ON A PAVED ROAD IN FLORIDA) FOR NO REASON. COULD HAVE BEEN EXTREMELY BAD OR FATAL IF THEIR WAS A PASSENGER SETTING IN THE SEAT.

Mileage: 82,562

WHILE CAR WAS PARKED. ACTIVE HEAD RESTRAINT DEPLOYED UNEXPECTEDLY FOR NO REASON. NO SUDDEN STOP OR COLLISION OF ANY KIND.

Mileage: 78,460

THE HEADREST ON THE PASSENGER SIDE OF THE VEHICLE SPONTANEOUSLY DEPLOYED WITHOUT WARNING WHILE I WAS DRIVING ONE DAY. THERE WAS NO ACCIDENT, SUDDEN STOP, OR ANYTHING OF THE SORT. IT SIMPLY OCCURRED WHILE DRIVING. THANK GOD NO ONE WAS RIDING IN THE PASSENGER SEAT AT THE TIME. AFTER IT HAPPENED, MY HUSBAND AND I LOOKED UP THIS ISSUE ONLINE AND DISCOVERED HUNDREDS OF FOLKS THAT STATED THE EXACT SAME THING HAPPENED TO THEM IN THEIR CHRYSLER VEHICLES. THIS HEADREST IS SUPPOSED TO BE A SAFETY FEATURE (WHICH WE KNEW NOTHING ABOUT), BUT IT SEEMS TO BE THE EXACT OPPOSITE. THE PLASTIC HOLDING THE PIN IN PLACE SIMPLY BROKE. THERE IS NO WAY TO PUSH THE HEADREST BACK TOGETHER, SO NOW IT IS SITTING DEPLOYED CAUSING THE PASSENGER'S HEAD TO BE PUSHED FORWARD.

Mileage: 67,500

I WAS DRIVING ON A SIDE STREET AT APPROXIMATELY 20MPH WHEN A VERY LOUD NOISE AND IMPACT TO THE BACK OF MY HEAD HAPPENED. I SWERVED AND SLAMMED THE BRAKES. AFTER I WAS STOPPED, I PUT THE VEHICLE IN PARK TO INVESTIGATE THE SITUATION. MY AHR (ACTIVE HEAD REST) HAD SPONTANEOUSLY DEPLOYED. I WAS NOT IN AN ACCIDENT. THE DEPLOYMENT STRUCK THE BACK OF MY HEAD WITH SUCH FORCE THAT IT SENT ME FORWARD. I INSTANTLY GOT A HEADACHE AND LASTED FOR 3 DAYS.*DT CONSUMER STATED HER HEAD "POPS" IF SHE IS STILL FOR A LONG PERIOD OF TIME AND MOVE FORWARD/DOWN.*JB

Mileage: 80,000

I WAS DRIVING DOWN A CITY STREET AND THE DRIVER'S SIDE HEADREST SPONTANEOUSLY DEPLOYED FORCING MY NECK AND HEAD FORWARD CAUSING WHIPLASH,HEADACHES AND NECK PAIN. I THOUGHT SOMETHING EXPLODED IN THE BACK OF MY VAN.*DT CONSUMER STATED LOCAL DEALER WAS CONTACTED BUT WERE OF NO HELP.*JB

Mileage: 89,000

WHILE DRIVING ON THE FREEWAY THE ACTIVE HEAD RESTRAINT DEPLOYED. THERE WAS NO IMPACT, JUST DEPLOYED WITHOUT CAUSE.

Mileage: 87,000

DRIVER HEADREST EXPLODED WHILE DRIVING.

Mileage: 45,000

ACTIVE HEADREAST HAS DEPLOYED DUE TO BROKEN PLASTIC MOUNT FOR RETAINING PIN. VEHICLE WAS STORED IN CARPORT WHEN MALFUNCTION OCCURRED. *TR

Mileage: 39,450

WHEN DRIVING ON THE FREEWAY IN HEAVY TRAFFIC MY HEADREST DEPLOYED AND HIT MY HEAD WITH SUCH A FORCE THAT MY GLASSES FELL DOWN TO THE FLOOR OF THE VAN. MY EYESIGHT IS PRETTY BAD AND I HAD TO CONTINUE DRIVING ON THE FREEWAY UNTIL THE NEXT EXIT WITH LIMITED VISION BECAUSE I WAS UNABLE TO PICK UP THE GLASSES FROM THE FLOOR WHILE DRIVING ON THE FREEWAY. THIS WAS AN EXTREMELY DANGEROUS SITUATION*DT MANUFACTURER AND DEALER HAVE NOT BEEN CONTACTED. CONSUMER IS HAVING NECK PAIN AND HEADACHES AS WELL AS DIZZINESS. *JB*DT CONSUMER WENT TO THE DOCTOR 3 TIMES AND WAS GIVEN PAIN MEDICINE. MANUFACTURER WAS NOT CONTACTED.*JB*DT*DT*AS *TR

PASSENGER SIDE SEAT HEADREST DEPLOYED/EXPLODED FOR NO APPARENT REASON WHILE PASSENGER WAS IN SEAT. THE VEHICLE WAS IN MOTION, MOVING AROUND 40 MPH ON SMOOTH STATE/US HIGHWAY WITH NO CHANGE IN SPEED AND NO COLLISION. IT JUST DEPLOYED ON ITS OWN FOR NO REASON. *TR

Mileage: 68,330

I WAS DRIVING DOWN THE ROAD AND THE DRIVER'S SIDE HEADREST DEPLOYED AND HIT ME IN THE BACK OF THE HEAD. I THOUGHT THE TV FROM THE CEILING HAD FALLEN DOWN AND HIT ME, IT WAS PRETTY HARD. *TR

Mileage: 35,000

WHILE STOPPED AT A TRAFFIC LIGHT, THE DRIVERS SIDE HEADREST UNEXPECTEDLY BURST APART. IT SEEMS THAT THE PLASTIC PIECE INSIDE DESIGNED TO HOLD THE SPRING MECHANISM IN THE SAFETY RESTRAINT SYSTEM BROKE.

Mileage: 71,000

RIGHT FRONT SEAT ACTIVE HEADREST DEPLOYED WITH A LOAD BANG WHILE VEHICLE WAS IN MOTION ON A STATE ROAD. THE INTERIOR OF THE ACTIVE HEADREST HAD BROKEN PIECES, SO IT CANNOT BE RESET.

Mileage: 97,000

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT'S SPOUSE WAS DRIVING APPROXIMATELY 30 MPH, THE PASSENGER SIDE HEADREST SUDDENLY EXPLODED, INJURING THE PASSENGER ON THE UPPER BACK AND HEAD. THE PASSENGER EXPERIENCED SOME PAIN IN THAT REGION, BUT DID NOT RECEIVE MEDICAL ATTENTION. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 73,203.

Mileage: 73,203

ON 7/17/2019 WHILE TRAVELING DOWN A LOCAL HIGHWAY THE DRIVER SIDE HEADREST EXPLODED HITTING ME IN THE BACK OF THE NECK. PULLED OFF ROAD IMMEDIATELY. PROCEEDED TO THE DEALERSHIP OF PURCHASE. LICENSED CHRYSLER SERVICE PERSON ATTEMPTED TO RE-SET. DETERMINED HEADREST WAS BROKEN AND THEY WOULD ORDER NEW. DID NOT TELL US THERE IS A CLASS ACTION SUIT IN THE PROCESS REGARDING THESE HEADRESTS.THANKFULLY NO SERIOUS INJURY, OTHER THAN A HEADACHE AND DIZZY WHICH LASTED ABOUT 3 HOURS. WAS INFORMED ITEM IS BACK ORDERED AND NO IDEA WHEN IT WILL BE AVAILABLE. MAYBE NEXT YEAR. WE TRAVEL TO FL IN THE FALL AND NEED THIS SAFETY FEATURE IN OPERATION FOR THIS TRIP. WE OBTAINED A PRE-WORK ORDER AND WAS TOLD IT MEANS NOTHING SINCE NO WORK HAS BEEN ORDERED. SERVICE TECH DID NOT KNOW IF HEADREST WAS FAULTY OR NOT. HE SAID A SPEED BUMP CAN DISLODGE IT OR EVEN A POT HOLE. REALLY?? PLEASE HELP US. *DT *DT *DT*JB

WHILE THE VEHICLE WAS STATIONARY, THE DRIVER SIDE HEAD REST POPPED OUT AND WILL NOT SNAP BACK IN PLACE

Mileage: 69,000

DRIVERS SIDE HEAD REST POPPED APART WHILE I WAS SITTING IN THE VEHICLE!! IT'S SPRING LOADED AND THE ONLY THING HOLDING IT TOGETHER ARE 2 SMALL PLASTIC CLIPS!! I WAS NOT IN MOTION WHEN IT HAPPENED!!

Mileage: 45,600

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 50 MPH, THE FRONT DRIVER'S SEAT HEADREST AIR BAG SUDDENLY DEPLOYED WITHOUT IMPACT. THE DRIVER SUSTAINED A HEADACHE AND NECK INJURY, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO ELM GROVE CHRYSLER (2538 NATIONAL RD, WHEELING, WV) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 17,000. *DT*JB

Mileage: 17,000

WHILE MY CAR WAS PARKED IN THE DRIVEWAY AT MY HOUSE, THE HEADREST POPPED OUT.

Mileage: 74,000

IN APRIL 2018, THE ACTIVE HEAD RESTRAINT ON THE DRIVER'S SIDE DEPLOYED BY POPPING FORWARD STRIKING THE DRIVER'S HEAD. THE DRIVER WAS NOT INJURED. IT IS CLEARLY EVIDENT THAT THE PLASTIC BRACKETS THAT HOLD THE HEAD RESTRAINT TOGETHER BROKE APART. THIS OCCURRED WHILE VEHICLE WAS STOPPED NORMALLY AT A TRAFFIC LIGHT. NO COLLISION OR HARD BRAKING TOOK PLACE. FOR MONTHS, OWNER HAS ATTEMPTED TO HAVE BOTH LOCAL DEALERSHIP AND MANUFACTURER REPAIR THIS SAFETY ISSUE TO NO AVAIL.

Mileage: 25,200

PASSENGER HEADREST AIRBAG/WHIPLASH EXPAND SAFETY DEVICE. INTERNAL PLASTIC BRACKET FAILED AND CAUSED THE HEADREST TO EXPAND AND CANNOT BE RESET. THE VEHICLE WAS IN THE DRIVEWAY AND NOT MOVING WHEN THE HEADREST JUST LOUDLY EXPANDED, NO ONE WAS SETTING IN THE SEAT.

Mileage: 47,500

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS PARKED, THE CONTACT REACHED FROM THE DRIVER'S SEAT TO GRAB SOMETHING FROM THE FRONT PASSENGER SEAT. WITHOUT WARNING, THE DRIVER'S SIDE HEADREST EXPLODED AND STRUCK THE CONTACT ON THE BACK OF THE HEAD. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO HUFFINES CHRYSLER JEEP DODGE RAM LEWISVILLE (972-538-4100, LOCATED AT 1024 S STEMMONS FWY, LEWISVILLE, TX 75067), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE MANUFACTURER WAS CALLED AND STATED THAT THERE WAS A COMPUTER FAILURE, AND THEN HUNG UP ON THE CONTACT. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.

Mileage: 55,000

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 35 MPH, THE DRIVER'S SEAT HEADREST DEPLOYED WITHOUT WARNING. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.

Mileage: 38,000

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE ACTIVE HEADREST RESTRAINT INDICATOR ILLUMINATED AND MADE A DINGING SOUND. THE HEADREST LATER CAME APART. THE VEHICLE WAS TAKEN TO BIG O DODGE CHRYSLER JEEP RAM (2645 LAURENS RD, GREENVILLE, SC 29607, 864-288-5000) WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER ACTIVE HEADREST NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

Mileage: 50,000

WHILE RIDING IN THE PASSENGER SEAT OF MY VEHICLE THE ' HEADREST RESTRAINT SYSTEM' INAPPROPRIATELY OUT OF NOWHERE DEPLOYED WHILE THE VEHICLE WAS MOVING BUT WAS NEVER IN AN ACCIDENT. THE HEADREST FORCEFULLY HIT ME IN THE NECK AND BACK OF THE HEAD.

Mileage: 72,000

VEHICLE STRUCK FROM BEHIND AND PUSHED INTO TRAFFIC SUSTAINING REAR, FRONT AND SIDE COLLISIONS. ONLY PASSENGER SIDE CURTAIN AIRBAG INFLATED, NO OTHER AIRBAGS INFLATED. ALSO BOTH DRIVER AND PASSENGER SEAT BACKS FAILED RESULTING IN FATAL INJURIES TO DRIVER AND SERIOUS INJURIES TO PASSENGER. THE VEHICLE WAS STATIONARY OR JUST STARTED MOVING WHEN IT WAS STRUCK FROM BEHIND ON HIGHWAY AND PUSHED INTO OTHER LANES OF TRAFFIC.

Mileage: 15,000